Amazon India Complaints & Reviews

Against Order No.[protected] dt. 15.10.2017, I had purchased a Fossil Analog Watch. While ordering I was assured a cash back of Rs 500.00 from Amazon after delivery of the item. The Item was delivered on 20.10.2017. My Amazon Pay balance is still not credited with the sum of Rs 500.00.

Please let me know why?

Alok Chatterjee

I had ordered the above mentioned lenovo ideapad thin and light 320s-14ikb 80x400clin 14-inch laptop (7th gen core i3 - 7100u/4gb/1tb/windows 10/integrated graphics), mineral grey from your company, amazon india, on 19th of october 2017 against my full payment of rs. 35, 270 (Rupees thirty five thousand and two hundred and seventy only). Your company assured me to deliver the same within a period of 24 hours and for that i had paid rs. 100 (Rupees one hundred only) extra (Not included in the above mentioned price).

But despite of my repeated reminder to your office, you failed to deliver the above mentioned product to my address even until 1200 hours on 21st october 2017 which caused a great mental agony to me and for that i was compelled to cancel the said order. However, my hard earned money which was paid to your company has not yet been refunded to my account.

In this regard i earnestly request you to refund my money of rs. 35, 370 (Rupees thirty five thousand and three hundred and seventy only) at the earliest. Otherwise, i shall be the victim of acute financial loss.

Kindly expedite.

Thanking you.
Yours sincerely,
Aakash

Sir i purchased a samsung galaxy j7 prime 16 gb with order no.[protected]) from amazon india on 6th october and it was delivered on 12th october. Sir after 3-4 days this problem started occurring in my phone and the touch screen of the phone stopped working and phone started overheating then on 19th october i complained about it on amazon customer care then they told that our service technician will come and check the issue that is occurring in the device then i about it then they told that they visit in 24-48 hours then today 21st october at 12:57 pm i talked to an coustmer care executive (Mrs. Ritu) then she told that 48 hours is not completed it will complete at 7:05pm in evening if till then the technician will not come then pls contact us then at 7:25 pm then i talked to (Mr. Shahid) he told that the technician will come in 7days then only the action against the product will be taken and also used abusive languages with me and told that visit the nearby electronic shop and show him your set and tell him to make a report against the fault of your set then mail us then only the action will be taken and sir i paid using cash on delivery and i want refund for my product rs. 10, 590 in my amazon pay balance.

Hello
I receive this mail stating that we have issued a refund of rs. 9025.00 to your credit card.

Therefore please be assured to get the refund by 26 october 2017

And when i asked for refund reference number they said it will be provided after 5 days.

Please accept our sincere apologies for the inconvenience you have experienced as you have received a defective product of miltop walnut kernel, 1kg in which there was a bad smell which indicates a serious hygienic issue.

I deeply regret if our services did not meet your expectations and i appreciate you taking time in sharing the concern to us.

Please don't worry, i will surely assist you on this and do my best to resolve this issue at the earliest.

To assist you with the issue, i've issued a refund of rs. 9025.00 to your credit card.

Therefore please be assured to get the refund by 26 october 2017

You can see your refund requests here -

https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

​you need not to return the product as it is a non-returnable product. You may dispose it at your own convenience.

If you need to place the order again, please visit:

https://www.amazon.in/Miltop-Walnut-Kernel-1kg/dp/B00XW67CHI?_encoding=UTF8&%2AV...⇄

Please be assured that this time you will get the correct item and in perfect condition.

I hope this helps to resolve your problem.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sumit s

Amazon order no:[protected]; fedex tracking no:[protected]
Dear sir/madam,
With refer to the above details i purchased "body gym stamina air bike" equipment during the month of september. Initial submission date was 2-october, 2017. Then changed to 16th october, 2017. But still there is no update. I already chatted with customer care executives 3 times, latest with mr. Anand. Which they confirmed material will get delivered at right time.
But still no response.
Now when i checked the above fedex tracking number, status is shown as equipment is going to return back.
I need your kind attention on this subject in order to get the item or reimburse the amount which i already paid.

Dear sir

My amazon account mail :[protected]@hotmail.com
My amazon register phone number :-[protected]

Sir am using amazon account recently is six month. We order mobile covers and slipper etc

Am extra am order mobile every week one time am going give my friends and family but recent two month my account is closed

Am many time col log our team release my account unable reopen my acc sir

And not given my amazon balance rs.314 unable to given my money

For your ref attaching screen short

I have purchased a safety vault on 16 oct using amazon prime membership for 1 day delivery to be delivered 1 day prior to diwali on 18 oct and till date i have been befooled by amazon representative that my order will be delivered today or tomorrow. Now today they responded back stating my product is lost in transit and has been reinstated and will be delivered by 27 oct. I paid 4999 for vault and 499 for prime membership. And sill i have chase amazon and get product in 11 to 12 days for 1 day garanteed delivery item by amazon.

Regards
Ritesh rastogi
[protected]

Dear sir

My amazon account mail :[protected]@hotmail.com
My amazon register phone number :-[protected]

Sir am using amazon account recently is six month. We order mobile covers and slipper etc

Am extra am order mobile every week one time am going give my friends and family but recent two month my account is closed

Am many time col log our team release my account unable reopen my acc sir

And not given my amazon balance rs.314 unable to given my money

For your ref attaching screen short

I amfollowing up everywhere for invoice of microwave oven but i m not getting any response. Pls help as this was gifted to me

Hi,

Below is the details that are available with me from the reciept i got on top of packed box. I am mentioning those below and attaching a copy of it. Request your help here

Date : 17 may 2016
Invoice no : mh-bom[protected]
Numbers on reciept : [protected]v
[protected]c
Shipping address : madhankumar rangasamy
Building 1a/1b, accenture services ltd, raheja mindspace, madhapur, hitech city, hyderabad
Telangana - 500081
Description of item : kenstar km20gscn 17 litre - grill microwave oven (Silver/black)

Barcode string : d1ydvhpfn / -1 of 1 // std-in-cod-eligible

My two products which i ordered from amazon.in were damaged after several calls i have arranged for thrice pickup but no one came for pickup. After third pickup being cancelled they told me they will refund the amount. After the due date still the amount is not refunded. Called them several times they asked me to wait for 24 hrs and even asked me to provide passbook statement which was also provided by me twice. Today i spoke to the executive she directly disconnected my call.
Order #[protected] placed on 22 sept
Refund reference id:[protected]
Amount rs. 260
2nd product
Order #[protected]
Refund reference id:[protected]
Amount rs. 199

Only because of amazon cc team's wrong commitment, i wasted my whole day expecting the delivery. Now you guys are very cool to say that the product will not be delivered today.

I spoke to multiple persons at amazon cc and everyone has given me the wrong commitment. Worst behaviour amazon. Unprofessional

Without intimating to me, they have changed the delivery time on your own

Date : 11/09/2017... Credit card charge @701.03/-
Date : 11/10/2017... Credit card charge @717.13/-

My mobile no. Is [protected]
Every month amazoneprime membership charge without my information

Please return my extra charge payment

Please check attachment

Yesterday I called to your AmzAgent to deliver my product early as I had to rush for my train, but unfortunately your person delay to deliver and told me he could not able to come early and asked me to cancel my order if I wish, so, I could not collect the product.I am very sorry to say this kind of service not expecting from Amazon.

I had placed an order for tp-link tl-wr841n 300mbps wireless-n router order #[protected]. On creating a return request a replacement request was created and the replaced product was delivered the next day i. E.. I oct. I did not want a replaced product rather simply needed a refund. On calling the customer care on 14 oct, they created a return request for the replaced product and said that they would refund back the amount to me. I have called the amazon customer care thrice and have not received the return request id yet from then neither the pick up has been done. I will not be responsible for any delay in creating the return request. Please help.

Dear sir
I bought oppo f1s phone in march 2017 and when i was about to sell, my buyer checked the imei details and i was shocked to find that imei number of phone is not matching with invoice and box. I followed up for 1 month with customer service and i just got assurance only. Now amazon has blocked my number as well. Since it is it and device security issue which is directly related to cheating as well so i have no option but to report in police and relevant authorities now.

Kindly look into the matter
Ruchi

Hi my product lenovo k8 note is having scheduled delivery on 20th october 2017. But it is not delivered yet.
Also i have called 4 times on 20 the october 2017 but every time i got false statements that i will recieve my product at this time at that time, but still today morning 21st october 2017 i have not received my product.
So i called again to confirm about delivery, and now they are telling that your product is going to deliver within next 3 working days. But that also not sure.
Due to all this my trip to my hometown to celebrate bhaiduj with my family my sister is spoiled.
Very disappointed with the service of amazon transportation services.

Ordered number:[protected]
Invoice number: qscs-4729
I have ordered a product (Washing machine) from amazon on 7 th of october and it got delivered on 12 of october. On 8 th i got a message from amazon saying within 2 days of product delivery the installation team will arrive us, but it's almost 10 days of product delivery, we haven't received any call from the installation team, when i raise a complaint to amazon for the same, they said you receive a call in a day or 2, but i haven't received a call from techical team, when i said the same to amazon customer care guy named - tushar on 21st of october around 9:15 in the morning, he said very rudily, we (Amazon) won't be responsible for installation process and we just sell the products and nothing will be responsible from amazon said, you need to take care of those, which i haven't expected from amazon.
Please resolve the issue as soon as possible.

Expected delivery of the product was 18 oct. Still neither i have received my product nor any message /information regarding the product. I also contacted amazon 3-4 times, still have not received any message regarding product, they just assured me that they dropped a mail to seller... But what was the point of it.. When still i have not been updated with the status of product. You should stay with the commitment you made.. This is the third time amazon made me felt like "dnt order again anything through amazon"

I am facing now a days issues my ordered item to delivered
Example: i ordered one product on 13th as per the tracking arriving date on 20th i have primo so and i have got recieved sms arriving early on17th on same i called deliver persons to ask what time i will receive he said he was going to different route and he will my item to his office do not contact me call customer care, so i contacted several time customer care item will be deilvered on 20th i contacted again what time will be delivered before 8pm 100% sure i did not recieved my item 10pm i contacted again they replied lied my address not able to track and update your idress and number i ordered many times if in not update my profile how did i got so they played with me after i cancelled item was damage that message i recieved if you donot have item donot confirm

Amazon cancelled the item without even contacting me. I contacted amazon customer care and they are saying that it is fault from there side. And they will not deliver the item as it is cancelled. I asked them please deliver it as they have never contacted me. They are saying to order again but they will not give the same offer through which i have ordered earlier...