Amazon India Complaints & Reviews

I purchased the two mobile phones coolpad note 5 (Space gray), & coolpad note 5 (Royal gold) from amazon india but when its delivered to me i get the both phones defective and non functioning handsets so that's why i replaced the both phones once, after that amazon gave me again exactly same defective phone again so because of that i already felt very irritate
And further that i contacted the amazon customer care for my refund they respond very slowly and i contacted many more times to initiate the return process and too much harass me and the amazon makes mistake itself when they initiate the return for pick up before my refund they update the old phones imei no. On second time replaced phones and again ask us and creating issue to imei no. Did not match actually its their self mistake to update first time delivered phones imei no. On second times replaced phones, their customer care executive also honestly accept it and disappointing us again so i faced very worst experience on purchase online on amazon i never suggest anybody to purchase any single thing on amazon
So i kindly request here to take a strong and strict action against amazon

Booked a phone in which it was given 10% cashback for SBI debit and credit card holders ...after doing payment also we did not received any cashback...please reply asap .

Hi Amazon Team,

I did not receive my Memory Card SanDisk Ultra 32GB UHS-I Class 10 Micro SD Memory Card (SDSQUNC-032G-GN3MN) which was ordered on 11th Oct 2017.
My Contact No was : +91 [protected]

Order number:[protected]

Purchased 49"panasonic tv on 24/09/2017 as written on the product features and description free standard wall mount was missing from the delivered product after many complaints they are not providing the wall mount and also suggested to buy the wall mount under 1000/- and they will refund the amount after receipt provision. As the 49" tv is heavy and under 1000/- it is not available anywhere. So i want the original panasonic wall mount which was promised or else i want a refund and i have exchanged my old 32" lg tv which i want back too.

Regards,
Dilawar.

I order mi max 2 recived damage display and phone is not getting replaced by amazon after sending them photos from registered email [protected]@gmail.com they are saying now we can’t verify image and say may be someone visit on your address is this joke I will register case against amazon in consumer court

On 16th october 2017 my hdfc credit card has been auto-debited for rs 713.97 towards renewal of my prime membership which is in contravention to my prime membership agreement with amazon india. First of all my membership is valid till 16.12.17 hence not yet due for renewal and secondly as per agreement you need to take my consent for renewal of membership. Therefore, this auto-debit is unauthorized. I request you to please arrange refund of the said amount to my credit card asap.

Please revert with advise at the earliest.

Chandranath gupta

Hi,

Its disgusting to see such a horrible response from amazon. I had ordered for an mobile hard case on 10th october and was expected to deliver on 16th-17th october. Apparently i got a sms saying it will be delivered today (16th) with some mobile number of the delivery agent mentioned. I tried reaching that number almost 50 times it was not reachable. Next day i get to another sms stating it is out for delivery and with a new mobile number. I tried calling that number and spoke to a guy who said it will reach you around 4 pm in the evening.

Nothing happened till 7 pm, when i called the customer care, one of the exe's told sir am sorry for that but now i have asked the courier team to deliver it today at any cost (17th oct). I was waiting till 9 pm, neither i got a call from the courier agent nor from amazon.

The best is here.

In spite of telling the amazon customer care exe' that 18th oct is a holiday and i will not be in office. I got a sms saying "we couldn't reach you over phone hence the delivery is scheduled to next working day". I did not get any phone call at all... (How stupid can amazon or their courier guys can be).

Today (19th) oct, i get another sms saying "we couldn't reach you over phone hence the delivery is scheduled to next working day". Again, i did not get any phone call at all... (Are you really serious in your business and are you thinking you can take customers' for a ride as you wish).

Now can you tell me, who called me and from which number and at what time.

And fr* calls are not getting to customer care at all... All # auto dialer asking to enter our mobile number for safety reason and we will call you back... What non-sense safety reasons are you taking about... And call back is again a auto dialer...

Bull # service from amazon off late. It is just because you are making good money and your service has gone to dogs...

This is satish babu, [protected]. I had placed one order
Ordered on 8 october 2017
Order#[protected]

Courier was attempt to deliver this product on 14-10-17, at that day i was
Not available and informed to customer care that, reschedule the delivery
Date to 17-10-17.
But, i haven't received product because, the product was returned by courier
On 16-10-17 evening. I got the message at that time and again made call to
Amazon customer care he said
"product not returned we will deliver the product to you on rescheduled
Date[protected]"

I was called to amazon cs this day[protected] and they said "product was
Returned yesterday only and not able to deliver and will initiate refund
And given yesterday information was wrong and fake"
Please check my all conversations from 14-10-17 on wards
Please let me know proper feedback for below queries

1) i have placed the prepaid order for the product only. Why returned even
I informed earlier.
2) why courier returned product with out my confirmation even if prepaid
Order
3) why cs given wrong information on 16-10-17 even the product retuned
4) i have paid amount for the product not for refunding the amount after 10
Days.
5) when i was placed the order, the product on offer. Now product is not
Available.
6) why i was paid amount at time of order placed, why i was wait till now?
Only one answer that is the product. Where is my product?

I want product or refund of full mrp amount of the product when was placed
The order.

I trust amazon only not seller.
Finally product not deliveres and amount also blocked with amazon. Even same produxt not available.

Please check my all conversations with amazon cs from 14-10-17 onwards.

I hope i will get positive resolution from you.

Thanks

Hi, order id[protected]. Hi, 1. Being a prime customer my cell phone was suppose to deliver on 17th whereas i had ordered on 16th. 2. Today is 19th and they have not yet delivered. 3. Apart from that giving false blame saying we were not reachable. 4. We have followed up with them more than 20 times but they were least bother to contact 5. Given false courier gut numbers in which one was on leave and another one was on pick up. 6. Executives have given again false commitments will be delivered in sometime and call back will be received. 7. Supervisor is saying be at home courier guy will come. Whereas i hv been waiting at home to handover my current phone. Taken 2 offs from office. Now expecting me not to celebrate diwali and be at home. 8. Customer service is not helpful. 9. I was ready to pick up phone from hub but they do not have their vendor's numbers. 10. Showing emotional advertisement on tv but it is mental harassment for me now. It's huge amount for people like us but for amazon it's peanut and they play with people's emotions

After repeated calls and emails there has been no resolution to the delivery of product i'd ordered from amazon india. Order no:[protected]. While there are specific reasons i'm escalating this issue, kindly note i would not escalate every delayed order. Unfortunately amazon india isn't realising the importance of this delivery reaching on time. A few days ago i received a text message informing me that the item was in the nearby vicinity. The maximum delivery date committed by amazon is well over. Lately the service quality of amazon has deteriorated drastically.

I have place order to amazon on 17/10/2017. The order item is
Excel 2016 power programming with vba (Mr. Spreadsheet′s bookshelf).in that site it is showing order is dispatched on 18/10/2017. Till now i have not received. Please do favorable. I dont have any communication detail to contact to amazon india. Order no. Is
Excel 2016 power programming with vba (Mr. Spreadsheet′s bookshelf). Please do as early as possible

Dear sir,

This is samba siva rao, i booked one product micro max canvas 4 plus a315
Dated[protected] still product not delivered so many times i will call
Amazon & so many time i will send mail seller. Seller & amazon reposnd not
Given please give courier tracking details from the seller 14 days over for
The book of product still product not delivered, so please kindly arrange
The courier tracking details

It was such a bad experience with amazon online shopping, i have ordered samsung c9 pro mobile on 05.10.2017 and paid them through credit card.
Delivery date was 09.10.2017 but date was postponed to 13.10.2017 without any reason but not delivered. On 14.10.2017 it was known through customer care that we cannot deliver the product reason was unknown & refund will be initiated.
Again we called customer care to check the refund amount on 17.10.2017 but still it was known that the order was in pending state. On my request for refund,. It was said on 17.10.17that the refund will be processed only after receiving back undelivered of ordered package at their fulfilment centre from amazon transport and then refund process will start and in 3 to 5 days my bank will get the refund.. But till date no confirmation of cancellation/refund of money has been received.
These are the results of my online shopping with amazon.

Deepak bhagat
[protected]

Such a bad experience with delivery boy. He was as rude as hell. He called me on 17th oct in morning and i asked him to deliver me as fast as he can as i needed it and wanted to buy it on dhanteras but i personally feel that after knowing my desire he willingly did not arrived the whole day. On 18th oct 2017, the day of diwali he arrived in my bank and that too in evening & when we were in a hurry to leave for our homes. I asked him to make it deliver by tomorrow as i am in a hurry today, delivery boy showed heights of rudeness by saying that if i want to buy than i will have to buy it now or else deny and that too in front of my colleagues. Not only this he said to me that he will not deliver even a single order to me. Me and my colleagues were so shocked on what kind of delivery amazon provides, it's amazingly worst. If you can really resolve a problem make it available by today

I have ordered moto g5s plus on 17.10.2017. Guaranteed date of delivery was on 18.10.2017 up to 8 p. M. However i have not received product yet.

Today's morning that is on 19.10.2017 i have received a number saying delivery will be done with a contact number [protected]. Where by person has clearly said that my product is reached but still not packed.

I have to leave for outstations and and i have not product delivered yet besides message given by amazon from 18.10.2017 was product has been out for delivery so purposely product is delayed and despite accepting a delay even after requesting to deliver before certain time courier guy have clearly refused saying it's not possible
For him to deliver the product.

I have received seal broken mobile box...following with your customer care last 4 to 5 days but still no update on this..

Regards
PRAVIN
M-[protected]

Dear sir/madam, i have ordered an nova nht 1075 titanium blades trimmer (Black) on 18th september 2017 from https://www.amazon.in. i have recieved the item a week later. I have found that some components are missing in the package and i had initiated a replacement of the product. So far i have not received the product till date. But in my amazon profile, it showing that order has been delivered on oct 7th 2017. It is showing that i have signed it and took the product, but i didn't do so. I mailed amazon and tried to reach them on cal. But there is no proper response. So please kindly help me either in delivery of product or refund of money. Thanks for your kind consideration.

Hello sir
I am just writing this because i placed an order with amazon and i got my product on time but when i saw it was not good as i expected and it was damaged product. What happend next when i am calling them they are denying to refund the amount they are saying i can only give you my own card which is (Amazon card) that only can use on amazon only. I paid the amount in cash because i dont have bank account and now they are denying to return my money. Just requesting you to help me in this and please find the below mentioned details that i made with amazon india.
Amount i paid : 800.00rs
Contact number : +91 [protected], [protected]
Email address :[protected]@gmail.com

Sir, or madam
Order date
14-Oct-2017
Order no. #
[protected]
Name. Altaf shaikh

mene samsung on5 pro mobile order kiya tha 14/10/2017 ko SBI ke 10% cash back on cash on delivery offer pe or courier man delivery karne 17/10/2017 ko aaya tha 2 teenage ladke the 15 se 17 saal ki umar ke lekin unhone card swipe machine nahi laye the mene unhe kaha ke mujhe card se payment karni hai offer hai isliye un ladko ne meri baat phone par unke boss jisne unhe parsol delivery karne bheja tha mere pas us ladke ka phone number or naam AKASH [protected] hai AKASH ne mujhse phone pe kaha ke mere pass card swipe machine nahi hai or me parsol kal machine ke saath bhijva sakta hu kya aap ko chalega...? mene kaha thik hai lekin kal parsol pakka bhijva dena usne kaha thik hai me pakka bhijva duga
or aaj 18/10/17 ko mene use call kiya to usne kaha aap ka parsol koi or delivery man lekar aane wala hai mene wait kiya 12:32 pm mujhe message aaya ke package seller ko return kar diya gaya hai
Sir mene amazon ko bhi contact kiya hu unhone mujhse kaha hai hum koshish karege par sir aap 100% meri help kar sakte ho

sir meri help kijiye or mujhe mera parsol return kijiye kyu ke me dubara order nahi kar sakta hu offer khatam hogaya hai or 1000 rs zyada me nahi de pauga mujhe mera parsol return chahiye meri madad kijiye

shukriya
altaf shaikh
[protected]

I had ordered a trolley bag from amazon. Since they gave an extra 10% cash back if we pay by pay balance, i recharged my amazon pay balance and used it. Then i didn't like the bag and decided to give it back. I wanted to order another. Before placing the second order i asked the customer service team whether they can give the refund in my bank and not as pay balance. The girl name bhuvaneshwari said that the refund will be given in pay balance but later on she will transfer it to my bank. I asked her twice if she is sure she can do it, she said yes not to worry. But the very next day the other customer service guy said it is not possible and they cannot make a refund to my bank account. When i said they had promised he said he can't do anything. The girl made a false promise