Amazon India Complaints & Reviews

Hi
I placed an order from amazon i accidentally bought redmi 4 phone instead of redmi note 4 now they are not accepting the item back, even when i reached their customer service they are insisting for it. When i sent them the return policy mentioned in their website, they told me that they will contact me but they never called me back.
Order #[protected]

Name: satya charan
Phone: [protected]

I had gifted the food processor to my mama on diwali. They got the delivery and they opened it and saw that the food processor motor was not working and the jars covers were broken. We have placed return request on 16 oct 2017. We are calling amazon from 16 oct everyday till 27 oct but everyday they are telling me that their is technical fault. But still they are not taking it return.

Team amazon,

I am totally frustrated and harassed by amazon, no customer care
Supprt is extended.

In a row three wrong deliveries were made to my ludhiana and jhansi address,

Order details as as under:

A[protected]
B[protected]
C[protected]

For order number one correct replacement was sent for rest
[protected]@amazon.in two times wrong replacement was sent and
Finally the order was cancelled as per your own policy.

I want to know why amazon is befooling us making us feel like fools,
They something else on website and deliver something else, that too
When we pay 100% advance for the selected items.

Amazon is taking us for a ride, your customer care people specially
Joshua and rakesh were most unhelpful on the phone lines.

I sent more than 10 mails but every mail came with a reply we
Understand your problem will resolve and that's it.

Again and again i demanded to speak to the head of customer care, sent
Mails after mail no one reverted on that.

Your customer care people told me our seniors are not available every
Time i demanded to speak to them.

Your supervisor rakesh on the phone told me he will give me a
Compensation of rs 200 for this mental harassment, imagine your level
Of customer care.

Four wrong items were sent in a row, amazon is duping us and taking us
For a ride for buying online.

I have sent mails to your international offices as well.

I have decided to drag amazon to the consumer court for their
Harassment, not delivering what we pay for, for cheating us by showing
The items on site and not delivering and delivering same wrong items
Again and again.

I have call recording, all mails and screen shots of the chats to
Support my point of view in the consumer court.

Most rude and unprofessional team working at amazon and taking us for
A ride on our hard earned money.

I have forwarded the same to some media channels to help us out here
As amazon does not care to respond.

I m seeking a compensation of at least rs 5, 00000 for all the mental
Harassment, cheating and not fulfilling the committed items to me 4
Times in a row.

I have contacted the consumer court and they asked me to write to you,
If you fail to fulfill they will send you a legal notice and we will
Take it forward from their.

For your information i have started an online campaign on face book
And twitter, against amazon to make public aware to stay from amazon
As they are most unethical company and have no concern for customer
Rights.

Amazon spends crores on publicity but can not take care of its
Customers i need an immediate response on the mental harassment,
Wastage of my time, money, resources and also for not taking up the
Matter professionally.

Awaiting immediate response.

I had placed an order with amazon india of a pair of headphone for which the payment was already made. The product was supposed to be delivered by 28th of october 2017. However due to god knows what reason, the amazon deliver canceled the order stating that customer refused the order, whereas there the product was not even out for delivery and did not reach me. I was supposed to gift it to someone which due to the goof-up by amazon i am not presently able to do so.

This is very unethical behavior from amazon.

I have purchased puma shoes from amazon india past one month and i have returned them but refund will not be done till date what should i do now.
My name is ishan bansal and my mail id [protected]@gmail.com
My order id number is[protected]. Please let me know when i should get a proper and satisfactory reply and refund my amount of rs.2020
In my bank account.
Please resolve this issue as early as possible otherwise i will file a suite on the company.

I have bought few gift vouchers online though my mail id [protected]@gmail.com with account holder name as vishal thakkar.
The said vouchers got delivered on mail id vishal. [protected]@morganplc.com.
I tried to redeem my amazon vouchers but it is showing some error and not adding balance in my amazon pay account, kindly help me to resolve the same. Error screenshot is attached with this mail for your ready reference.

Required details are as below.

1. The address to which the gift card was sent– vishal. [protected]@morganplc.com
2. Account through which vouchers got generated: [protected]@gmail.com
2. Sender name – murugappa morgan thermal ceramics limited
3. Gift card numbers are as bellows,

1. K9j9-5bafrc-vjjj
2. Mk29-pb8syg-2npc
3. Gxk6-y5adu9-657u
4. Vtf9-p29a3h-w72p

Gift card id
1. K9j9-5bafrc-vjjj :- [protected]
2. Mk29-pb8syg-2npc :- [edited for security reasons]
3. Gxk6-y5adu9-657u :- [protected]
4. Vtf9-p29a3h-w72p :- [edited for security reasons]

I purchased the above product through amazon.in vide order no.[protected] dtd 25/01/17 with one year manufacturer guarantee. The led display got damaged and i sent it to the samsung service centre and they refused to repair it free of cost saying that there is no serial no of the product in the bill. And also charged rupees 290.00 as labour cost. When a product is in warranty period any repair should be done with free of cost. Kindly guide a me to get the product get repaired at the earliest other wise i have to approach consumer court for further necessary actions.

My email is sinil. [protected]@gamil.com and my registered mobile no is [protected].. Expecting an early reply in this regard.

My order was for cod. So i paid it by debit card by the machine brought by the delivery man. First two transactions were declined so i tried with another card and this time it was successful but later on i come to know that the money was deducted from both the cards. I complained about it and was assured that extra money will be refunded by the bank. But still it is not refunded. Hence i have paid 1049×2=2098 rs. For the product of 1049rs.
Sir please look into the case and kindly refund my money.

With reference to the order id :[protected] i have placed an order on 24 september 2017, samsung galaxy j7 max
Mobile, but i have received a package on 7th of oct, which i received it was like one box without packing and only within in cover that to in open condition same has bee informed to courier person also, firstly the package was packed in wrong condition, when i checked i had received chocolate inside the box, then i contacted amazon, they have taken around 10 days for investigation and after that they created replacement on 16th of october below email for your reference, then i lost hope on amazon and i disregard the order - after that when i contacted amazon, they assured me and told wait for 7-10 business days you will get an automatic refund, but again that 7-10 business days is gone, i have waited patiently hoping my issue will get resolve, but when i contacted amazon they are giving me false statement mobile is delivered, neither they are not replacing mobile or my money.

All # lies
I used amazon pay balance to purchase my product
Now that i returned it because it turned out be a fraud, scam product (Idk how company like amazon could let that happen)
It says if you use amazon pay balance to purchase the product and if you return it, the refund will be done in 24 hours = #
Its been 48 hours after the seller got his product back, still no refund
I don't wanna # use amazon pay balance it sucks
Just refund it to my account i'll just buy things from there and never use amazon pay balance
Just atleast refund me as fast as you can
And the customer care keeps saying the same # thing every time i talk to them
They say, wait 2 min and then they say we informed our concerned team about your refund it should be done in 24 hours well # its been 48 hours and no refund

I order a shoe on 8 oct 17 & product reached to me on 17 oct 17. Immediately next day i returned product as discussed & suggested by service executive on telephonic call i have couriered product to seller's address which was mentioned on invoice. Below are the details..

Date - 18 oct 2017
Courier service - first flight
Product - power men's jordan blue canvas running shoes - 9 uk[protected]
Seller address - shree footwear
Ag-13, rajeev plaza old bus stand road
Bilaspur, chhattisgarh, india 495001.

But the address was on invoice was incorrect seller was already shifted, again i contacted to customer service & after so many attempts no one responsed properly neither customer service not a seller. Now product is again returning to me & i'm really disappointed with amazon service which is not taking ownus to this matter & couldn't be able to resolve this problem.
After so much of troubles this is the last time that i request amazon to refund my product amount & courier amount reimbursement & pick product by your own that's it.

I took power bank of Intex 12500Mah order no:[protected]Black But I got foulty product and I Done complent about that to Amazon but their customer service representative done disconnect my call and misbehave talk with me I ask them about their Reverse pickup boy meeting but they didn't gave any information i want my money back Or replace my product my registered mobile number [protected]

Vide above order I purchased Sewing machine showing MRP of Rs. 12, 500.00 on 12.08.2017 but the Amazon delivered me the item having MRP of Rs.10, 495.00 on 14.08.2017. after complain the same to their customer care executive they compensated the difference amount by giving me only Rs.500/- through their wallet Amazon pay. I repeatedly mail them to give either the difference amount Rs.2005/- or replace the item having MRP of Rs.12, 500.00. but till date I didn't get any positive response from Amazon. Please help me in this regard.

I santosh sawant had booked glen lpg stove my order for glen lpg stove has not been delivered and i have been receiving messages on my mobile [protected], your glen lpg has been delivered, request you to please look in to the matter urgently and revert back, you can call me on my mobile [protected]. And update on my mail id also santosh. [protected]@yahoo.com

Hi team,

My name is mohammad kazim.

I am very frustrated with amazon delivery service. One of my product not received on so many complaints.
I have placed my order on 15th oct and have to received till 23rd oct maximum but till now i am not received it, delivery person never responds properly even not picking up the call and not come at my address to deliver it even a single time.
From 15th to 26th oct delivery attempted 4-5 times but i am not get my product. I have wrote so many e-mails to amazon senior authority but every time they asked me to wait 24 hrs and ensure me to deliver it on this time.

Order #[protected]

Please take a valid action against them and help me.

Hopeless with coolpad note 5 bought through amazon india in a flash sale. Thought of having a good phone before buying now it became a worst nightmare.
Few highlights of service.
1. Purchased in nov 2016, submitted to the asc for call swipe problem
2. Got the phone after 30 days still the problem was same.
3. Again submitted the phone, they did pcb change.
4. After 7 days o[censored]se there is a frequent call drop happened. As usual submitted to service centre.
5. Got phone after 15 days but the issue was still there.
6. Again submitted and requested for replacement, they agreed but after waiting for a month received same phone no replacement without any improvements in problems.
7. So almost 8 months of ' service centre ka chakkar'
I am deciding to scrape the phone and throwing in dustbin.
I am really feeling cheated by coolpad as well the amazonindia

Neither they are (Coolpad india) giving me doa letter nor they are repairing properly.

As no body is helping in this matter since a year

I have ordered suit form amazon. I received on 26-sep-2017 which is wrong product. I made it return in very next day on 27-sep-2017. After that i revived a msg that i will be getting my refund in 10 business days. I called couple of time to the amazon customer care, they also said that u will be receiving the amount dont worry. After that i am keep contacting the amazon customer care no information about my order. Ivr says that we are not able to find your order.

First i got wrong product
Secondly gave wrong commitment
Third they removed my return and refund status.

Very bad experience

I placed order for "ringabell square four seater solid wood dining table (Mahogany finish)" on amazon at sep 21 order no is #[protected].
After wait for delivery today 25 oct suddenly we received the mail from amazon for "your order was cancelled as the seller because failed to confirm the shipment." this is not acceptable. I need my product on same ordered priced.

I have ordered a tempered glass to my mobile (Ordered on 31 august 2017 order#[protected] but i have received the damaged product, raised a request for the replacement (Ordered on sep 4,[protected]-0017116). Gain the same case received damaged product this time as well. Contacted customer case twice both the times they assured that i will receive the refund within 7 working days. It is been a month now received no refund nor update.

Recently i bought an easel stand from amazon #[protected] and the received product was damaged, but now when i ask for a replacement they are asking me to return the product at my own expense as they don't provide any pick up or return facilities for this product. Now, i am supposed to send this product to jaipur all the way from kerala. I think this is irresponsible service from amazon.