Amazon India Complaints & Reviews

I ordered a phone honor 8 on 7th received it on 9th and it was faulty. Amazon's technician confirmed the fault and gave me a recipt of the diagnosis.

Amazpn told me that they'll pickup the device but it was never done.
They then told me that they'll issue a refund on 23rd and now on 26th they denied.
I have sent them multiple emails and i have copy of the email in which they promised the refund and the copy in which they denied.
Please assist me

I recently bought portable hard drive in amazon. But it is different from i ordered. So i requested for replacement. But the replacement product also not working properly. So i requested for refund and also the product was picked up by amazon agent. But the refund was not initiated still now. Also the pick up happened before 20 days. I already complained this query to amazon care. But there's no response from amazon team.

Sir i have purchased one philips juicer having order no.[protected] on 7th oct 2017 from amazon having delivery date 17th oct 2017. My amazon account show that my product is reached on time and amazon courier services have not delivered it and they wroungly updated the status that it's out for delivery. I have requested several time even i physically present in their offices and requested to give my package but they are unable to find them. At last on 25th oct 2017 i have cancelled my order due to such activity of courier services i have lost my very precious time and have tension too. If didn't get solution i will send a legal notice.

I bought a tv through amazon india. The tv according to the installer was not as sold or advertised.. It was supposed to be a fully smart tv though the installer said the tv contained no software to enable it to be smart... I requested a return through amazon. This request was submitted on 16th of october 2017.. And everyday since amazon representatives have said the tv would be collected by fedex i've even had labels excetra sent to me, four times they said they would collect even have me a time for collection, four times after the tv was not collected i personally phoned fedex to find out why, four times fedex told me that only the label and tracking numbers had been generated and not an actual collection of collection number, they cannot collect without one regardless of a label and tracking number being generated... Every day since the 16th of october i have been in contact with amazon advisors, every day they have told me the parcel will be collected by fedex, when fedex don't arrive i phone them to ask why they say the same thing every time they can't without amazon's authorization... Amazon keep telling me they authorise it... They are lying according to fedex, every day amazon has told me they have escalated the issue and the tv will be collected tomorrow, tomorrow comes and again no collection we are talking 24, 000 rupees value here, it may not be alo t to some but it is an awful lot to me. Fedex say amazon do it to all their customers they issue a return label and tracking number, but don't actually raise a collection number with fedex... I have also lost 10, 000 rupees in loss of ends due to waiting home afternoon after afternoon for the pick up amazon has promised will happen, i am 34, 000 rupees out of pocket have a tv that does not function and am no nearer to getting the tv collectec...
I was advised tonight by an amazon advisor to try to get the tv returned at my own expense and that an would then refund me the cost, i tried to arrange this with fedex though they refused saying amazon would not accept the return, in fact every courier i contacted in the area said the same thing... I just want this useless tv returned and a full refund... And though amazon pretend to be advising and helpful they do nothing... Their advisors don't understand english properly even though they offer english speaking advisors and they definitely don't understand the written word... Otherwise my issue would have been truly resolved by now...
They refuse to give me a refund until the television is returned though are not even trying to collect the tv fedex can back me up on that one... I just don't know what to do it where to turn...
Please help and advise me accordingly

I have ordered a product #[protected] on oct 15th 2017. I have received a damaged product. So i have initiated for a replacement. Till now the replacement as well as return of damaged product didn't happen. Its already 1 week delay. This is very poor service from amazon, this is the third complaint i'm raising in recent times. Amazon is slowly loosing its reputation by damaged products.

I am Sumit Tejbahadur Singh Buy mobile phone Redmi 4 BLACK 64 GB online from amazon store 6 oct 2017 receive on 13 oct 2017 find that mobile hang & automatic switch off complaint filed request accept for replacement but after two day message sent request is concelled.

I order for Puma Men's Elsu V2 Mid Sl Idp Sneakers for Rs.1599/- and i got the message as delivered but product is not delivered. when i contact amazon customer care and they replied as we get product soon and they are processing and now the price is rises to Rs.3119/- and now they are telling there is no replacement for this product even though in amazon the same product is showing 2 items left and also not giving any other options than refund.

This is the worst experience ever for me. I requested to solve my problem as early as possible.

attached the pictures of the price at the time of order and now.

I have order a t shirt on amazon website when the deliver boy came and call from takhatgarh bus stand for receive a producte but i have given main market address. When i said you deliver on given address he did not deliver and return the producte without any information. I got message of return so i have given new order for same producte. I have good faith in amazon you can see my histroy. Please resolve the matter.

Chatend chatsound
Me: its regarding my one plus phone
You are now connected to divya from amazon.in
Divya: hello pallavi, a very good afternoon to you! Welcome to amazon service my name is divya. I'll be glad to help you today.
Me: well divya! I placed an order long time back for one plus 5 and after prolonged follow up was told to cancel it and reorder and was told that i would be given same price for product
Pls check the history of chat
R u there???
Divya: yes i am doing the same as per your request am checking the last chat.
Me: sure pls do and let me know once u r done
Divya: may i place this chat on hold for a while i look this for you?
Me: it has been a prolonged harassment.. Pls do the needful i m waiting
Divya: i can certainly understand your situation and i am really sorry that we had to cause you such an inconvenience, you can take my words that it was never our intention to let you down.
We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
We strive everyday to ensure one thing only and that is customer satisfaction and yet sometimes owing to our mistakes we had to let you down, i'm really very sorry for that, please allow us another opportunity and i assure you we will do everything possible to rectify the mistakes that we have done
May i place this chat on hold for a while i look this for you?
Me: u mean d chat would end?
Divya: i wanted to check your previous conversation so give me a moment to check your previous chat.
Me: k
Divya: sorry pallavi.
Did you contact us on phone or call regarding the order, as i have check your previous conversation shows you contacted through phone.
I don't mean to rush you; however, the chat has been idle for a few minutes, and i'm wondering if we're still connected.
Me: yes
I have been following up telephonically
And have been requesting everytime to drop an email of the chat
But half of the times d mail was sent
And half times it wasnt
Divya: so i am not able to get the previous conversation and this is chat profession.
Me: alright
But can u see the the order i placed
Divya: could you please elaborate the query so that i can assist you accordingly in the best possible way?
Me: one plus 5???
Divya: could you please help me with the issue complete details which will help me to solve the issue and help you with the solution.
Me: sure i was expecting order by 25th but after following up till 27th i rescheduled it as i had to go out station. The customer care people wanted me to to cancel it but i did not as i wanted the phone
Divya: month?
Me: after rescheduling and still not getting it for two days i had no other option than listening to customer care people and cancel it
September
But i was assured that i will be able to order from same account on same price as an exception
Now i have been following up to give me the same in written but they are not writing it but say that i will get a cash back as the personnel has mentioned it in their chat and i dont trust them this way any more
I cancelled on i think 8th oct
Divya: did you place order again?
Me: no how can i place it without being assured in written after so long harrassment
I wont block my money again
But its my right to get the order i placed and that too at same price as i paid all in advance then and there
Divya: i do not want to fake promise you like other agents and could you please help me with the order number of one plus 5?
Me: i never wished to cancel it
Divya: are you referring for the refund of the cancelled order?
Are you wanted to place new order on the same price which you have placed for the first time?
Me: order details
Order #[protected]
Placed on saturday, september 23, 2017
Oneplus 5 (Slate gray 8gb ram + 128gb memory)
Electronics
Sold by rocket kommerce llp
Rs.37, 999.00
Item subtotal: rs.37, 999.00
Shipping & handling: rs.50.00
Promotion applied: -rs.44.64
Order total: rs.33, 498.00
Divya: could you please help me with the order number if possible?
Me: it included a cash back of ten percent on the card i placed order from
So it was costing me 30000 approx
Divya: could you please do me a favor for me pallavi?
Me:?
Divya: i have some confusions with your concern so i wanted to clear in order to solve the issue.
As i have check refund is issued for the order on 10th of october to your original payment method.
Me: so
I never wanted it
I was assure re order and the cost would remain same
Divya: still i am not getting information to solve the issue.
Me: and an exception was given to place from same account afain to me
But now my concern is i m nort getting same price for the product
No cash back as promissed is visible then how can i place the order
Divya: could you please elaborate the query so that i can assist you accordingly in the best possible way?
Still i am not getting information to solve the issue.
As i have check refund is issued for the order on 10th of october to your original payment method.
I have some confusions with your concern so i wanted to clear in order to solve the issue.
Could you please do me a favor for me pallavi
Are you referring for the refund of the cancelled order?
Me: also, the exchange phone value has come down to 3400 from 4500 for no fault of mine
Cancelled and refunded are same dear but i wss told to cancel in order to reorder
Did u get me?
Divya: pallavi you finish your concern and i will solve the issue.
No there are some interruption and no information for the quiries.
Me: alright
Divya: pallavi do me favor finish all your conerns and i will solve the issue.
I understood pallavi.
As the agents told you cancelled the order.
You need the order on the same price.
Me: i am rewriting 1. I was told to cancel as the order was lost in transit 2. I was told to reorder and was assured of same price 3. I had a exchange value of 4500 for my redmi 2 and ten percent cash back 3. But i waitied till d time i get my refund as it would be blocking double d amt 4. Now my final concern is i m not getting the same exchange value it has reduced to 3400 from 4500 and ten percent cash back promise needs to be reassured
Divya: and you need cashback on the same price
Why you were told to cancel the order and may i know the reason?
As the item lost in transit
You cancelled the order.
Me: ur colleague was saying there is a mistake at our end and it seemd its lost or courier people are not responding something like that
How do i know the reason
I did not get it thats it
Divya: as the item lost in transit you were suggested to cancel the order?
Am i right?
Me: see it was lying i think in bhiwadi or bhiwani and wasnt moving from there for four days and this is what i could see tahts it
Rest u tellme
Where is it
What happened
Divya: as the item lost in transit you were suggested to cancel the order?
Me: u r the employee
Divya: am i right or wrong?
Me: i spoke tio ten odd people
Divya: as the item lost in transit you were suggested to cancel the order?
Me: yes one lady told me
Others were reluctant
But she did
U8 tell me y did i not get it
And y cant u c my order detauils
R u not an employee of amazon
Divya: i am not getting the chance to speak on the issue.
Me: pls do dear
Divya: i assure i will solve your issue.
I understood that our agents suggested to cancel the order as the item lost in transit am i rite or wrong?
Say yes or no?
Me: yes
And they were sure it wont reach me
Divya: now you need the same order which is cancelled.
On the same price
Me: yes
Divya: and the same cashback.
Me: yes
Divya: i do not want to fake promise like other agents and if possible i will surely help you with the order at low price and the same cashback.
Me: see u already have taken hell lot of time and none helped till now and i expect the same nut this time i m recording all chat
Divya: the order is available on the same price.
Me: the exchange value its less now
Divya: yes.
I am sorry for the inconvenience caused i kindly apologies from my end.
Me: and u guys tell me i will get cash back if i order from same card
Divya: i am sorry i made you to wait for longtime.
Me: but how to trust u
Divya: could you do me a favor?
Will you allow me a moment to speak on the issue.
Me: speak to whom? Me?
Divya: yes pallavi.
Me: r u calling?
Divya: i will raise a complaint on the previous agent that they have promised you to get the same cashback.
Same order.
And they have forced to cancel the order.
Me: but dat wont resolve my problem
Divya: for all the fake promised which they made.
Me: thats good
But my order?
Divya: as the order is cancelled now i will be unable to help you with the same order.
And the order is already cancelled as lost in transit.
Me: they were so many... One wanted me to order again from another account. One wan ted me to order from citi... Latest one after cancelling said i can see previous conversation as promised u will get cash back i[censored] order from same card
Citi credit card i meant
I mean all were changeing statements
Now u say its all fake
Divya: and the order which is cancelled is unable to get.
Me: yes but what about my promise to reorder and get at same price
Resolve
Divya: the order is already cancelled.
And i wanted help you with the same cancelled order.
And the order is cancelled as lost in transit.
And the order price is same.
And you wanted the same exchange value which you had before.
We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
As an online shopper myself, i can certainly understand your situation and i am really sorry that we had to cause you such an inconvenience, you can take my words that it was never our intention to let you down.
Here at amazon, we strive everyday to ensure one thing only and that is customer satisfaction and yet sometimes owing to our mistakes we had to let you down, i'm really very sorry for that, please allow us another opportunity and i assure you we will do everything possible to rectify the mistakes that we have done
I truly understand your concern need not worry i will help you to resolve the issue please be rest assured.
Need not worry please be rest assured i will do the needful for you.
I request you to forgive us this time this will be not repeated in future i assure this is not my fake promise.
Me: solution?
Divya: i am sorry pallavi in this case you can place for new order and i do not want to fake promise like else agents please understand and please do not mistake me in this case and i will apologies in behalf of else agents.
Me: u mean no cash back and no same value of exchange
As promissed by dozens of amazons
Y did u use my money for so many days then
Divya: may i place this chat on hold for two minutes while i look this for you?
Me: pls
Divya: i wanted help you with the same exchange offer but we do not have the offer now
Me: and cash back
?
R u there
Divya: currently we do not have the cashback offer.
Me: so
A loss of five thousand rupees
And u used my money from 23rd till 10th right?
Rs.33, 498.00
For harassing me
Divya: i am sorry pallavi we dint use your money and we refunded back the money to your account.
Me: o please i know i m right its just i did not record previous conversations of all your foolish staff giving fake promises and making harasment to client
Now i will copy and paste on all complaint sites all our conversations as i know my rights as a customer
Thanks for wasting my time
Divya: and please do not mistake me in this case and i did not fake promise like other agents.
Did.
Me: u were even worse as u also could not resolve and infact gave me an impression that amazon is not to be trusted one
Divya: i said all the true about the orders regarding the current offer.

Though i had returned the above item immediately on receipt since it was in a damaged condition and requested for refund giving my account details. Though one month had passed and inspite of my repeated calls to customer care, so far i had not received by refund.

Credit note attached for reference:

Order no:[protected] credit note no: cn-247
Original invoice number: bom1-1419 invoice details:[protected]
Original order date: 20.09.2017 credit note date: 28.09.2017

I have booked for monthly diper order with amazon but didnt get my orderd on time its showing deliver before 23 oct 2017 but still didnt recive becouse of this order i didnt purchase from out now my baby got rashes because o[censored]sing another diper from out.i have complaint about the order delay but yet there is no resolution.

[protected] se pahle maine moto z play ki accessories 3 item order kiya or online pament bank account rs.1058 se ki thi or 50 rs. Amazon pay wallet se pament ki thi
Total pament rs. 1108 ki thi
Par maine 5 min baad hi order cancel kr diya tha par aaj date[protected] hai or abhi tak amazon ki taraf se account me money refund nhi huyi
2 time complaint bhi kar chuka hu
Plz sir help me
1108 rs. Refund kra dijiye thank you so much

Regard by
Priyank verma
[protected]
[protected]@gmail.com

I had purchased non contact body thermometer through amazon india. Received a defect piece and batteries were missing. According to website replacement was undeliverable whereas i was at home. Now when i am trying to get the status no one is helping me. If they are unable to replace the product at least the can refund my money. Called amazon india but they had no intention to help.
Order #[protected]
Product company : www.shakuntalamedicare.com

In 3 transactions of 2000 rs. Worth rs.6000 in total has been deducted from sbi account number [protected] by fraudsters for amazon shopping.
Kindly stop the shipping as police conplant has been filed.
Thanking you
Narayan ingle
Muktaingar

The bank statement has been attached.
This was done on 23 rd october 2017.
Kindly help in resolving the issue

I have already highlighted to the amazon team multiple times to remove the hold/lock on my amazon account ([protected]@gmail.com).
Hi amazon team,
I lost my mobile redmi note 3 which i had purchased on[protected] from amazon
Owing to this my amazon account ([protected]@gmail.com) was compromised.
My phone was stolen and my account was compromised. Further i could see many illegal orders mapped to my account.
I can see many illegal orders been placed through my account.
Please remove the hold from my account so that i can continue with placing the orders.
The fraudsters mapped the card ending in 75 to my account.
My original details are as below
Account : akshay yethirajam
Email : [protected]@gmail.com
Phone : [protected]
Billing address : oracle financials services software ltd. Pune 411021

Now amazon team is asking me to submit the account statement for the card ending with 75 which was a fraud card which hackers mapped to my account and how come i'll know the details of that card.

Hi,
I am very disappointed from amazon this time because of their unethical policies.

I used amazon paybalance for the first time to do transaction for product. I added amount to amazon wallet through net banking (Because i was getting 10% cashback offer).
And i did the transaction through amazon pay.
And now due to quality issue and inaccurate description of product ;i had to return that product.
Now the issue is they refunded my amount to my amazon pay balance not to my bank account. Why? I mean, is customer a fool?
His money is being locked in amazon pay and he is loosing interest and value of his money.
And in another way (Through your twisted manipulating policies) ; amazon pay amount gets forfeited after 12 months of non - usage.
Do you think customer is stupid?
It's disheartening and disappointment from amazon this time.

I want that 935 rupees (Lying as amazon pay balance) in my bank account. I added 1250 rupees into amazon wallet through net banking (Sbi). Transfer that money back into my origin account.
Don't reply me with unpleasant or pessimistic reply. Everything is under amazon (Whether it's amazon pay or refund/return department. So it can be easily resolved.
I already had conversation with customer care service ; and they showed me helplessness. This is no resolution to my problem. I won't be stopping here.

This is no big amount to argue ; but this is unethical, inappropriate and it lacks moral principles of any organization.

I have been customer of amazon for past 6 years. This time i am sadden on my experience and disheartened and of course this is unacceptable.

Tarun
Mba (Financial markets)
Ll. B (Scholar)

Their reply -
"hello,

I understand you are enquiring about the refund from the amazon pay balance account to your bank account.

As you may be aware about our automated systems, i'm really sorry that we would be unable to refund the amount back to your bank account.

I wish i could help you much better, i hope you understand our limitations.

I'm sorry that i was not of much help you to your expectations, however, i do not want to set up wrong expectations or give away false information.

Should there be any further concerns, please get in touch with us and we will be glad to assist you.

We appreciate your patience and understanding in this regard. ​

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Hima bindu d
Amazon.in
"""

Now my reply -

" hi bindu,

Your reply is showing total disinterest towards resolving my problem and giving me illogical reason of (Automated systems) ; that's funny actually.
And
Automated systems are of course created by human beings and are under their control. You don't just want to help.
You are trying to defend the wrong and unethical policies of amazon.
I would definitely go to social media and aware other people about this.
And i would go to consumer court if i have to get change in these policies.

Would post our conversation.

Thank you so much for not * helping me out.

Regards
Tarun
Mba (Financial markets)
Ll. B (Scholar)"
Bindasslinguist. [protected]@gmail.com

I ordered hp 15q-bu004tu 2017 15.6-inch laptop (6th gen core i3-6006u/4gb/1tb/free dos/integrated graphics), grey on 11th october 2017. It got delivered to me on the 11th october 2017. The package was sealed when receiving from the courier person. After he left i opened the package and saw that there was a brick stone taped to the bottom of he box. The very same night i put a complaint to amazon. They told me that the investigation team will look into it & let me know in 5 working days i. E. On 24th october 2017 by 8.00 pm.

This is the chat correspondence i had with the amazon team.

Me: i need to know the status of my complaint.
You are now connected to amin narendra from amazon.in
Amin narendra: hello, welcome to amazon customer service. My name is amin. How may i help you.
Me: hi amin..
I got disconnected the last time..
Amin narendra: hello lynette
Me: wanted to know the status of my complaint
Amin narendra: let me check this for you.
Me: ok
Amin narendra: as this is handled by a specialist team i will have to transfer this chat to the concerned team who will assist you in a better way. I am transferring this chat, please be connected.
A customer service associate will be with you in a moment.
You are now connected to ayesha from amazon.in
Ayesha: hello, my name is ayesha
How may i assist you today?
Me: hi ayesha
I want to know the status of my complaint
Ayesha: are we talking about hp 15q-bu004tu 2017 15.6-inch laptop (6th gen core i3-6006u/4gb/1tb/free dos/integrated graphics), grey
Me: yes
Ayesha: thank you for confirmation
I've checked your order and see that an investigation was raised on your order
Me: ok
Ayesha: and according to our investigation team we cannot issue refund or replacement on your order
Me: why
Ayesha: as per our investigation team the item was delivered to you
Me: when the parcel was delivered to me. When opening it, i saw instead of a laptop i got a brick stone
This is a fulfilled by amazon..
So you are telling me i spend 25k for a brick stone
We're sorry, but your last message may not have been sent.
Ayesha is typing...
You are now reconnected with ayesha.
Ayesha: actually our investigation team has a special tool with which they will track the item according to satilite
Me: and where have they found it then..
Coz it is not with me
Ayesha: according to them it is delivered to you
Me: yes the box was delivered o me..
But there was no laptop in it
Ayesha: i'm sorry i would love to give you the replacement but we are unable to do so as we have an update from them to deny the replacement
Me: i dont need the replacement.. I just need my refund
Ayesha: i'm sorry i cannot assist you further
Me: so pls give me ur manager email id or phone no..
Or i'll disconnect amazon from my future shopping
Ayesha: i'm sorry we are from the escalation team we cannot transfer your contact further
Me: i've shopped on amazon on all my online shopping.. This is he 1st time i've got a brick stone
Ok.. Then i'll stop shopping from amazon.. & tell all my friends and family to do so..
Ayesha: i'm sorry but as per our investigation team we are unable to give you replacement
Me: so amazon people will keep m money & the laptop
Ayesha: unfortunately, we won't be able to assist any further on this issue, but we'll be more than happy to provide any help you may need in the future.
Me: or the seller will do that
I need my money back.. That it
Ayesha: as there is no additional action we can take over this matter, i am forced to release this call.
Thank you for your understanding.
Me: rs. 25, 000/- is big amount for salaried person

I have booked vivo v5 s mobile of 16000 rs in amazon, and it was delivered on october 20 th, but empty package, i called amazon customer service as soon as i opened the package, amazon said they will respond after 3 days, but they said they investigated and outcome of the investigation is they can't provide refund, and they looks me like a theif even though i have good relationship since 5 years, thanks for amazon to make me realize to don't believe in you

I have ordered iphone 7 in great indian sale but didn't got product i have tried calling amazon but nothing helpful they are refusing to place replacement order with same offered price and initiated refund instead of product. As it was bought in offer i demand to give product in same price but amazon is lying that they haven't promised replacement but i have written communication from their executive saying we have placed replacement order for my product.

I had ordered the mobile hand set lava x50 + on dated 17.09.2017 by order no[protected] and product was delivered lavax50 in place of actual ordered lava x50+ on dated 21.09.2017. The price rs6890/ was recovered through debit card swap for lava x50 +. When we found the mobile handset lava x50, immediately contacted to amazon customer care and requested for refund of the money as wrong product was delivered. After several requests to customer care executive they finally agreed for refunding the money after return of the item. They had informed that as soon as they get the mobile they will return the amount in bank account and the mobile was returned accordingly but in spite of refunding the amount in bank account, they issued a check in the fictitious name as my mobile no. Which is enclosed in this complaint. I have already made several follow ups since 21 sept for crediting the return amount in my bank account but the company harassed me by issuing the fictitious check on 10 oct. After getting the fake check i contacted to customer care everyday since then for making refund but till this the date they made false commitments for refund to bank account. Today, i have tried several times but amazon system is not responding to my call and i am unable to contact amazon and finally i am making this complain so that my grievance can be redressed with refunding the amount of 6, 800 and harrasement amount of 25, 000 in my bank account.