Amazon India Complaints & Reviews

With reference to the order id :[protected] i have placed an order on 24 september 2017, samsung galaxy j7 max
Mobile, but i have received a package on 7th of oct, which i received it was like one box without packing and only within in cover that to in open condition same has bee informed to courier person also, firstly the package was packed in wrong condition, when i checked i had received chocolate inside the box, then i contacted amazon, they have taken around 10 days for investigation and after that they created replacement on 16th of october below email for your reference, then i lost hope on amazon and i disregard the order - after that when i contacted amazon, they assured me and told wait for 7-10 business days you will get an automatic refund, but again that 7-10 business days is gone, i have waited patiently hoping my issue will get resolve, but when i contacted amazon they are giving me false statement mobile is delivered, neither they are not replacing mobile or my money.

All # lies
I used amazon pay balance to purchase my product
Now that i returned it because it turned out be a fraud, scam product (Idk how company like amazon could let that happen)
It says if you use amazon pay balance to purchase the product and if you return it, the refund will be done in 24 hours = #
Its been 48 hours after the seller got his product back, still no refund
I don't wanna # use amazon pay balance it sucks
Just refund it to my account i'll just buy things from there and never use amazon pay balance
Just atleast refund me as fast as you can
And the customer care keeps saying the same # thing every time i talk to them
They say, wait 2 min and then they say we informed our concerned team about your refund it should be done in 24 hours well # its been 48 hours and no refund

I order a shoe on 8 oct 17 & product reached to me on 17 oct 17. Immediately next day i returned product as discussed & suggested by service executive on telephonic call i have couriered product to seller's address which was mentioned on invoice. Below are the details..

Date - 18 oct 2017
Courier service - first flight
Product - power men's jordan blue canvas running shoes - 9 uk[protected]
Seller address - shree footwear
Ag-13, rajeev plaza old bus stand road
Bilaspur, chhattisgarh, india 495001.

But the address was on invoice was incorrect seller was already shifted, again i contacted to customer service & after so many attempts no one responsed properly neither customer service not a seller. Now product is again returning to me & i'm really disappointed with amazon service which is not taking ownus to this matter & couldn't be able to resolve this problem.
After so much of troubles this is the last time that i request amazon to refund my product amount & courier amount reimbursement & pick product by your own that's it.

I took power bank of Intex 12500Mah order no:[protected]Black But I got foulty product and I Done complent about that to Amazon but their customer service representative done disconnect my call and misbehave talk with me I ask them about their Reverse pickup boy meeting but they didn't gave any information i want my money back Or replace my product my registered mobile number [protected]

Vide above order I purchased Sewing machine showing MRP of Rs. 12, 500.00 on 12.08.2017 but the Amazon delivered me the item having MRP of Rs.10, 495.00 on 14.08.2017. after complain the same to their customer care executive they compensated the difference amount by giving me only Rs.500/- through their wallet Amazon pay. I repeatedly mail them to give either the difference amount Rs.2005/- or replace the item having MRP of Rs.12, 500.00. but till date I didn't get any positive response from Amazon. Please help me in this regard.

I santosh sawant had booked glen lpg stove my order for glen lpg stove has not been delivered and i have been receiving messages on my mobile [protected], your glen lpg has been delivered, request you to please look in to the matter urgently and revert back, you can call me on my mobile [protected]. And update on my mail id also santosh. [protected]@yahoo.com

Hi team,

My name is mohammad kazim.

I am very frustrated with amazon delivery service. One of my product not received on so many complaints.
I have placed my order on 15th oct and have to received till 23rd oct maximum but till now i am not received it, delivery person never responds properly even not picking up the call and not come at my address to deliver it even a single time.
From 15th to 26th oct delivery attempted 4-5 times but i am not get my product. I have wrote so many e-mails to amazon senior authority but every time they asked me to wait 24 hrs and ensure me to deliver it on this time.

Order #[protected]

Please take a valid action against them and help me.

Hopeless with coolpad note 5 bought through amazon india in a flash sale. Thought of having a good phone before buying now it became a worst nightmare.
Few highlights of service.
1. Purchased in nov 2016, submitted to the asc for call swipe problem
2. Got the phone after 30 days still the problem was same.
3. Again submitted the phone, they did pcb change.
4. After 7 days o[censored]se there is a frequent call drop happened. As usual submitted to service centre.
5. Got phone after 15 days but the issue was still there.
6. Again submitted and requested for replacement, they agreed but after waiting for a month received same phone no replacement without any improvements in problems.
7. So almost 8 months of ' service centre ka chakkar'
I am deciding to scrape the phone and throwing in dustbin.
I am really feeling cheated by coolpad as well the amazonindia

Neither they are (Coolpad india) giving me doa letter nor they are repairing properly.

As no body is helping in this matter since a year

I have ordered suit form amazon. I received on 26-sep-2017 which is wrong product. I made it return in very next day on 27-sep-2017. After that i revived a msg that i will be getting my refund in 10 business days. I called couple of time to the amazon customer care, they also said that u will be receiving the amount dont worry. After that i am keep contacting the amazon customer care no information about my order. Ivr says that we are not able to find your order.

First i got wrong product
Secondly gave wrong commitment
Third they removed my return and refund status.

Very bad experience

I placed order for "ringabell square four seater solid wood dining table (Mahogany finish)" on amazon at sep 21 order no is #[protected].
After wait for delivery today 25 oct suddenly we received the mail from amazon for "your order was cancelled as the seller because failed to confirm the shipment." this is not acceptable. I need my product on same ordered priced.

I have ordered a tempered glass to my mobile (Ordered on 31 august 2017 order#[protected] but i have received the damaged product, raised a request for the replacement (Ordered on sep 4,[protected]-0017116). Gain the same case received damaged product this time as well. Contacted customer case twice both the times they assured that i will receive the refund within 7 working days. It is been a month now received no refund nor update.

Recently i bought an easel stand from amazon #[protected] and the received product was damaged, but now when i ask for a replacement they are asking me to return the product at my own expense as they don't provide any pick up or return facilities for this product. Now, i am supposed to send this product to jaipur all the way from kerala. I think this is irresponsible service from amazon.

I ordered a phone honor 8 on 7th received it on 9th and it was faulty. Amazon's technician confirmed the fault and gave me a recipt of the diagnosis.

Amazpn told me that they'll pickup the device but it was never done.
They then told me that they'll issue a refund on 23rd and now on 26th they denied.
I have sent them multiple emails and i have copy of the email in which they promised the refund and the copy in which they denied.
Please assist me

I recently bought portable hard drive in amazon. But it is different from i ordered. So i requested for replacement. But the replacement product also not working properly. So i requested for refund and also the product was picked up by amazon agent. But the refund was not initiated still now. Also the pick up happened before 20 days. I already complained this query to amazon care. But there's no response from amazon team.

Sir i have purchased one philips juicer having order no.[protected] on 7th oct 2017 from amazon having delivery date 17th oct 2017. My amazon account show that my product is reached on time and amazon courier services have not delivered it and they wroungly updated the status that it's out for delivery. I have requested several time even i physically present in their offices and requested to give my package but they are unable to find them. At last on 25th oct 2017 i have cancelled my order due to such activity of courier services i have lost my very precious time and have tension too. If didn't get solution i will send a legal notice.

I bought a tv through amazon india. The tv according to the installer was not as sold or advertised.. It was supposed to be a fully smart tv though the installer said the tv contained no software to enable it to be smart... I requested a return through amazon. This request was submitted on 16th of october 2017.. And everyday since amazon representatives have said the tv would be collected by fedex i've even had labels excetra sent to me, four times they said they would collect even have me a time for collection, four times after the tv was not collected i personally phoned fedex to find out why, four times fedex told me that only the label and tracking numbers had been generated and not an actual collection of collection number, they cannot collect without one regardless of a label and tracking number being generated... Every day since the 16th of october i have been in contact with amazon advisors, every day they have told me the parcel will be collected by fedex, when fedex don't arrive i phone them to ask why they say the same thing every time they can't without amazon's authorization... Amazon keep telling me they authorise it... They are lying according to fedex, every day amazon has told me they have escalated the issue and the tv will be collected tomorrow, tomorrow comes and again no collection we are talking 24, 000 rupees value here, it may not be alo t to some but it is an awful lot to me. Fedex say amazon do it to all their customers they issue a return label and tracking number, but don't actually raise a collection number with fedex... I have also lost 10, 000 rupees in loss of ends due to waiting home afternoon after afternoon for the pick up amazon has promised will happen, i am 34, 000 rupees out of pocket have a tv that does not function and am no nearer to getting the tv collectec...
I was advised tonight by an amazon advisor to try to get the tv returned at my own expense and that an would then refund me the cost, i tried to arrange this with fedex though they refused saying amazon would not accept the return, in fact every courier i contacted in the area said the same thing... I just want this useless tv returned and a full refund... And though amazon pretend to be advising and helpful they do nothing... Their advisors don't understand english properly even though they offer english speaking advisors and they definitely don't understand the written word... Otherwise my issue would have been truly resolved by now...
They refuse to give me a refund until the television is returned though are not even trying to collect the tv fedex can back me up on that one... I just don't know what to do it where to turn...
Please help and advise me accordingly

I have ordered a product #[protected] on oct 15th 2017. I have received a damaged product. So i have initiated for a replacement. Till now the replacement as well as return of damaged product didn't happen. Its already 1 week delay. This is very poor service from amazon, this is the third complaint i'm raising in recent times. Amazon is slowly loosing its reputation by damaged products.

I am Sumit Tejbahadur Singh Buy mobile phone Redmi 4 BLACK 64 GB online from amazon store 6 oct 2017 receive on 13 oct 2017 find that mobile hang & automatic switch off complaint filed request accept for replacement but after two day message sent request is concelled.

I order for Puma Men's Elsu V2 Mid Sl Idp Sneakers for Rs.1599/- and i got the message as delivered but product is not delivered. when i contact amazon customer care and they replied as we get product soon and they are processing and now the price is rises to Rs.3119/- and now they are telling there is no replacement for this product even though in amazon the same product is showing 2 items left and also not giving any other options than refund.

This is the worst experience ever for me. I requested to solve my problem as early as possible.

attached the pictures of the price at the time of order and now.

I have order a t shirt on amazon website when the deliver boy came and call from takhatgarh bus stand for receive a producte but i have given main market address. When i said you deliver on given address he did not deliver and return the producte without any information. I got message of return so i have given new order for same producte. I have good faith in amazon you can see my histroy. Please resolve the matter.