Amazon India Complaints & Reviews

I purchased two items order nos #[protected] and #[protected] of amounts 2849 and 2499 but the items were wrong. They issued three times refund for the both all the three times it failed despite giving correct account no, ifsc code and name. I checked with the sbi bank statement and authorities no such refunds were made the refund ref nos are[protected] and[protected]. From 9th sept till date i am waiting called them many times they are saying we have refunded and giving these two nos as refund ref no which bank is saying invalid and asking for utr no. I am surprised how amazon cheats with the customers by making false promises and assurances. I gave them bank statement but no response were being made. Its not about money but the non transparent business they are doing is not good. Qovo

I have ordered refrigerator from amazon, the expected delivery was on 22 oct 2017 but neither i received courier boy contact via sms nor received his call but courier boy has updated randomly like "the courier was unable to contact the recipient to arrange delivery. Please contact amazon".
The worst thing is that amazon agents are not giving me details of courier company, they are saying that they don't have courier company contact details in their database.

Hi amazon,
Going by the famed customer obsession and previous good experiences, i used the portal to order a diwali gift for my parents. There was a lot of sentimental value attached to this gift as it was from my first salary. They received only an empty box instead of the watch. We complained to the customer service and after an "investigation" they tell us that the product was received correctly. This information was given to us only after we contacted them again for a status on this claim and not proactively by amazon. On top of that we are told that all our future orders will be "watched". Seriously? I lost rs.6495, my mental peace and at the end did not even receive a watch and to top if off i am indirectly being called a thief.
We order stuff on your website because we expect it to be more reliable than other online portals, and if there is any issue with our orders we expect to get either a replacement or a refund. This is highly unprofessional conduct and sadly it is the last time we are shopping with amazon.

Hello there,

We got the message of failed transaction but the money got debited from the account.
Kindly help us in this regard.
Order ID : ORDER #[protected], ORDER #[protected]

Thank You
Anil Bagzai
+[protected]

Hello sir,
Today is 22 october'2017.. Yesterday i received my order from amazon and it is xiaomi redmi note 4 (64gb) black... While operating about20 minutes it becomes too hot.. I cannot put my mobile on my ears.. Tremendous heat is there.. Above my tolerance range... I want to replace my order from amazon... Please resolve my problem as soon as...

Dear plz find the attachment
U will send me dammeged product
Real fruit juice

I had order sennheiser headphone from amazon and i pay it's price through amazon wallet. Bt at the time of delivery i get huge trubble till now i didn't get my product. This my previous product i'd:[protected]. And this is the new one[protected] it's tracking i'd is[protected]. 1st attempt delivery boy went back without delivery

I have purchased a dell laptop model 5558 on 22 june 2017. Service tag is 4k 64562 and service code is [protected] from amazon. But warranty is not up dated on line. My order no is:[protected] and dated 17/06/2017 and delivery date is 22/06/2017 kindly do needful. After contacting dell, they informed me that dealer should be fill a form and submit it then only warranty will be updated. Please do needful.

I have ordered a shoe from Amazon India in online. SInce that was not in actual size, I cancelled my order and sent the parcel to the required address given by Amazon. Unfortunately after one month, I didn't get my refund money.

I'm submitted return request whose pickup tracking id is[protected] and order number of delivery is
[protected].
I mentioned the pickup date 10 oct but till now no one contact from amazon.
I'm fade up with amazon india service.
They cheated me and provide worst product and not matched with as mentioned in website.
They take refund request but nothing can be done from amazon india site.
Please take my complaint.

Against Order No.[protected] dt. 15.10.2017, I had purchased a Fossil Analog Watch. While ordering I was assured a cash back of Rs 500.00 from Amazon after delivery of the item. The Item was delivered on 20.10.2017. My Amazon Pay balance is still not credited with the sum of Rs 500.00.

Please let me know why?

Alok Chatterjee

I had ordered the above mentioned lenovo ideapad thin and light 320s-14ikb 80x400clin 14-inch laptop (7th gen core i3 - 7100u/4gb/1tb/windows 10/integrated graphics), mineral grey from your company, amazon india, on 19th of october 2017 against my full payment of rs. 35, 270 (Rupees thirty five thousand and two hundred and seventy only). Your company assured me to deliver the same within a period of 24 hours and for that i had paid rs. 100 (Rupees one hundred only) extra (Not included in the above mentioned price).

But despite of my repeated reminder to your office, you failed to deliver the above mentioned product to my address even until 1200 hours on 21st october 2017 which caused a great mental agony to me and for that i was compelled to cancel the said order. However, my hard earned money which was paid to your company has not yet been refunded to my account.

In this regard i earnestly request you to refund my money of rs. 35, 370 (Rupees thirty five thousand and three hundred and seventy only) at the earliest. Otherwise, i shall be the victim of acute financial loss.

Kindly expedite.

Thanking you.
Yours sincerely,
Aakash

Sir i purchased a samsung galaxy j7 prime 16 gb with order no.[protected]) from amazon india on 6th october and it was delivered on 12th october. Sir after 3-4 days this problem started occurring in my phone and the touch screen of the phone stopped working and phone started overheating then on 19th october i complained about it on amazon customer care then they told that our service technician will come and check the issue that is occurring in the device then i about it then they told that they visit in 24-48 hours then today 21st october at 12:57 pm i talked to an coustmer care executive (Mrs. Ritu) then she told that 48 hours is not completed it will complete at 7:05pm in evening if till then the technician will not come then pls contact us then at 7:25 pm then i talked to (Mr. Shahid) he told that the technician will come in 7days then only the action against the product will be taken and also used abusive languages with me and told that visit the nearby electronic shop and show him your set and tell him to make a report against the fault of your set then mail us then only the action will be taken and sir i paid using cash on delivery and i want refund for my product rs. 10, 590 in my amazon pay balance.

Hello
I receive this mail stating that we have issued a refund of rs. 9025.00 to your credit card.

Therefore please be assured to get the refund by 26 october 2017

And when i asked for refund reference number they said it will be provided after 5 days.

Please accept our sincere apologies for the inconvenience you have experienced as you have received a defective product of miltop walnut kernel, 1kg in which there was a bad smell which indicates a serious hygienic issue.

I deeply regret if our services did not meet your expectations and i appreciate you taking time in sharing the concern to us.

Please don't worry, i will surely assist you on this and do my best to resolve this issue at the earliest.

To assist you with the issue, i've issued a refund of rs. 9025.00 to your credit card.

Therefore please be assured to get the refund by 26 october 2017

You can see your refund requests here -

https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

​you need not to return the product as it is a non-returnable product. You may dispose it at your own convenience.

If you need to place the order again, please visit:

https://www.amazon.in/Miltop-Walnut-Kernel-1kg/dp/B00XW67CHI?_encoding=UTF8&%2AV...⇄

Please be assured that this time you will get the correct item and in perfect condition.

I hope this helps to resolve your problem.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sumit s

Amazon order no:[protected]; fedex tracking no:[protected]
Dear sir/madam,
With refer to the above details i purchased "body gym stamina air bike" equipment during the month of september. Initial submission date was 2-october, 2017. Then changed to 16th october, 2017. But still there is no update. I already chatted with customer care executives 3 times, latest with mr. Anand. Which they confirmed material will get delivered at right time.
But still no response.
Now when i checked the above fedex tracking number, status is shown as equipment is going to return back.
I need your kind attention on this subject in order to get the item or reimburse the amount which i already paid.

Dear sir

My amazon account mail :[protected]@hotmail.com
My amazon register phone number :-[protected]

Sir am using amazon account recently is six month. We order mobile covers and slipper etc

Am extra am order mobile every week one time am going give my friends and family but recent two month my account is closed

Am many time col log our team release my account unable reopen my acc sir

And not given my amazon balance rs.314 unable to given my money

For your ref attaching screen short

I have purchased a safety vault on 16 oct using amazon prime membership for 1 day delivery to be delivered 1 day prior to diwali on 18 oct and till date i have been befooled by amazon representative that my order will be delivered today or tomorrow. Now today they responded back stating my product is lost in transit and has been reinstated and will be delivered by 27 oct. I paid 4999 for vault and 499 for prime membership. And sill i have chase amazon and get product in 11 to 12 days for 1 day garanteed delivery item by amazon.

Regards
Ritesh rastogi
[protected]

Dear sir

My amazon account mail :[protected]@hotmail.com
My amazon register phone number :-[protected]

Sir am using amazon account recently is six month. We order mobile covers and slipper etc

Am extra am order mobile every week one time am going give my friends and family but recent two month my account is closed

Am many time col log our team release my account unable reopen my acc sir

And not given my amazon balance rs.314 unable to given my money

For your ref attaching screen short

I amfollowing up everywhere for invoice of microwave oven but i m not getting any response. Pls help as this was gifted to me

Hi,

Below is the details that are available with me from the reciept i got on top of packed box. I am mentioning those below and attaching a copy of it. Request your help here

Date : 17 may 2016
Invoice no : mh-bom[protected]
Numbers on reciept : [protected]v
[protected]c
Shipping address : madhankumar rangasamy
Building 1a/1b, accenture services ltd, raheja mindspace, madhapur, hitech city, hyderabad
Telangana - 500081
Description of item : kenstar km20gscn 17 litre - grill microwave oven (Silver/black)

Barcode string : d1ydvhpfn / -1 of 1 // std-in-cod-eligible

My two products which i ordered from amazon.in were damaged after several calls i have arranged for thrice pickup but no one came for pickup. After third pickup being cancelled they told me they will refund the amount. After the due date still the amount is not refunded. Called them several times they asked me to wait for 24 hrs and even asked me to provide passbook statement which was also provided by me twice. Today i spoke to the executive she directly disconnected my call.
Order #[protected] placed on 22 sept
Refund reference id:[protected]
Amount rs. 260
2nd product
Order #[protected]
Refund reference id:[protected]
Amount rs. 199