Amazon India Complaints & Reviews

We made a return request and received the return labels for two items, pick up track no.[protected] and[protected] scheduled on 12th and 13th October 2017. But the pick up not yet done till date. Please help me to get the refund amount.

• i placed an order with amazon for adidas shoes, but the product delivered was wrong, different from what i had ordered. • so, after contacting amazon and informing them about the issue, i initiated a return, the package was picked up, but the refund was never initiated. I contacted them about the refund, and received a response stating that the product returned was different from what i had received, hence, they cannot initiate a refund. • this is damn bs, a wrong product was delivered, that was the reason at first i returned the product, and now they were expecting to receive the one i ordered, which was not delivered to me. • its been over 20 days now, still haven't received any resolution. Insane!

Hi,
I am extremely upset with your telephonic service, some one trying to harrasing by sending some unusual things to me & shared my no., i tried all your toll free no. To contact to you. To ask you about that user details who booked these items on my name. But still i am not getting a proper customer complain contact detail to contact you. Please consider it seriously else i have to take the route of police.

I had placed an order (Order no.:[protected] for the samsung j7 prime black mobile on october 08, 2017. But i have received any bill at the time of delivery of the product. Please send a bill of the item at sjit. [protected]@iitbhu.ac.in and hard copy at the following address:
Soumik jit, c/o prof. S. Jit, new g/4, hyderabad colony, bhu, varanasi-221005.

I bought a laptop for rs 60, 000 and instantly my account was blocked, the money amount blocked on my card.

I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when i try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end.

I tried to fax it to the uk amazon on the number specified on https://www.amazon.co.uk/gp/help/customer/display.html/?nodeId=[protected] +[protected]

This fax was fine but now is two days passed and i still got no response, email or otherwise.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and i must send the fax only.

Also, the email ids "[protected]@amazon.co. Uk", "[protected]@amazon.in" and "[protected]@amazon.in" are giving delivery failure. Emailing [protected]@amazon.in, [protected]@amazon.in have no effect.

So now i am left with no means to use my own rs. 60, 000 since my account is locked and no way to contact the amazon team which blocked my account.

Just in case someone from amazon will try to help: my email id is [protected]@gmail.com

I booked four nos of wall stickers through amazon website on 07/10/2017, but so far the goods have not delivered. Moreover i received a message from amazon that the material could not deliver due to address not available, it is quite wrong, for the said address i have been receiving so much of online products through amazon, order #[protected]

Hi my name is zahid patel i need to escalate this about a fraud with me done by amazon. I had ordered samsung note 8 worth 68000rs and have received j2 pro worth 8000rs which was a big shock for me inspite of waiting 8 days now no compensation for amazon for this inconvenience my order id amazon.in order #[protected]. I want this to be a big complaint for amazon as this company is not trusted to buy a highend devices of that much money. My contact number [protected]. I need to file a serious complain for this.

Thanks and regards
Zahid patel
Citizen of independent india

I order a 15k phone for 11k from amazon during great indian sale on 4th october, today when i checked my orders, it showed that it is cancelled. When i tried customer support they said it is damaged and now you have to reorder it. How can i reorder that phone for 4k more now, just because of their mistake. I want serious action against them. They do not value their customers.

Dear sir
I had purchased outdoor bikes for kids i. E 14 inches bicycle for kids 3 to 5 yrs, this was deliverd to me on 23 sep 2017
And some of reason i went to my native place and today morning i came back. First i did i opened the box and took to the vendor for assembling there the vendor found that there some missing parts which came to my limelight. And i request the customer to take my complaint of missing parts so that i can get it delvried, but they refuse do to so as it was 10 days replacement gaurantee. But question is not to written the bicycle need the missing parts. I trust the vendors of amozon but i lost faith on this that there vendors are cheating and pulling the company status down. My only request is pls send the missing part which are listed below and will happy for the same
1) one grip rubber missing
2) plastic peddle missing
3) steel bended rode which support the front mudgaurd
4) full set of brake for the front trye of bicycle

Request your help in this

Pradeep ghanshani
[protected]
(Pls trace number for product info)

On october 13, i received a call from amazon's delivery guy asking about my home's location. After i informed him about the location, he started hurling abuses at me, my mother and sister and rest of the family.

I couldn't believe what he he was saying and he cut the call. I called him back and he continued yelling and abusing me and said he has cancelled the delivery,
His number was +[protected].

I immediately informed amazon and they promised to fire the guy and give me a confirmation of the same. Its been two days and i am still awaiting a resolution from their end.

Date :- 11th october 2017
Client name :- magesh devendran
Client number :- +91-[protected]
Complaint description:-
I myself magesh devendran. My address is parishram sra chs, mgr chawl, c/o raju hotel, opp ashoka foundry, bhabrekar nagar, charkop, kandivali (W), mumbai - 400067. I have placed an order in amazon and i have requested for one day delivery and i have paid the delivery amount also on 11th october 2017 but, still now i have not received the product nor i got any call from amazon.

I have attached the screenshot of the bill and product order and tracking details.

I have also called to amazon regarding the undelivery of my product four times. They replied that the product will be delivered to you the next day and the delivery cost will be refunded. But from 11th october to today they have not yet contacted me for the delivery but i have call every day and registered my complaint. But no proper response.

I have also attached the screen shot of the call history that i made to amazon.

Bill amount :-

Product i ordered are:- two books
1) one book of cds pathfinder of rs 379
2) one book of ssb interview of rs 154
And one day delivery charge rs 100
Total amount rs 633

Resolution needed :- i want my product to be delivered to me by today 15th october 2017. And i want the refund of the amount that i paid for the delivery of the product.

I bought four items from amazon, all the items said 2-4 days delivery for prime members. After i bought it, the delivery time changes to 8 days. This is not why i bought the prime membership. When i contacted customer care, they said its one instance, whereas it happened for all the orders. There is no use of buying prime membership as well. Amazon, does not fulfil the delivery in the mentioned time and prime membership is just vague feature. Amazon is not abiding to the features and other things they mention on their website. If they say 2-4 days delivery to prime members, how can the edd changes to 8 days after buying for all the order?

Below is the un-helpful chat in which cr ended the chat abruptly in situation of not able to answer the questions:

Me:
I am a prime customer. I bought 4 items yesterday, i. E 14th october. All the items were prime fulfilled and the description page said that it will be delivered in 2-4 business days. Whereas as prime it should deliver in 2. Days. Whereas, now when i am tracking, it shows that it will take 7 days to reach. If it has to take 7 days, what is the point of being prime member and why prime products are been delivered in 7 days. This prime thing seems bogus.
You are now connected to praneeta from amazon.in
Praneeta:
Hello, my name is praneeta. I'll certainly try to help regarding your concern.
Hello sachin.
Me:
Yes please
As i have paid for prime membership, items purchased in prime should reach to me by 2 days
Praneeta:
Yes i do understand your concern. Please let me have a look at this for you right now
Me:
Please do fast
Praneeta:
Sure. Is it for the order allin exporters peppermint oil 30 ml 100% natural ideal for use in aromatherapy for skin & muscles use in aroma diffusers to eliminate foul odors?
Me:
It is for recent four orders
Praneeta:
Could you give mt the order number?
Me:
If there is no use of prime membership and i am still receiving items in 7 days, i dont need this fooling membership. Its just for fooling customers. I would need my money back
Order#[protected]
Order#[protected]
Order#[protected]
Order#[protected]
Praneeta:
Thank you for that sachin.
Please give me a moment while i check that for you.
Me:
Ok
For prime member it shows 2 days. Normally 2-4 days, after buying it shows it will reach in 7 days
Come on man.. This is heights of fooling
Praneeta:
I understand that sachin and i apologies for the delay.
Although the estimated delivery date (Edd) promised to you at time of order confirmation is usually the final one, the edd might change in certain instances. This could be because of any of the following reasons:
1. Website glitch (Incorrect edd was generated by the system at the time of order confirmation)
2. Peak in festive season volumes
3. External factors (Government regulations, extreme weather conditions, public holidays)
Me:
How does it matter to me..
?
Praneeta:
We ensure that any changes in edd are communicated to the customer. I am sorry for this unforeseen delay in your order, and assure you that the order will reach you by the revised edd.
Me:
I bought prime mebership to get the item early.. And that is the reason i bought the membership first and then ordered the item.
If it is still showing more than the communicated date after buying, it is unethical and cheating..
Praneeta:
Please do not worry sachin i'll follow up on this for you and make sure your order is delivered on time.
Me:
What time?
Will it be delivered to me by monday, that is tomorow?
As prime customer i should receive it in 2 days from the purchse
Praneeta:
Your new estimated delivery date shows as on saturday 21 october 2017.
Me:
Why?
Praneeta:
If possible i'll try and get this delivered to you before that.
Me:
I purchased membership becasue it said that the prime members get the delivery in maximum two days. How can you revise the delivery daye?
Date*
Praneeta:
As i mentioned above there could be various reasons to this.
Me:
How does this reasons matter to me?
Praneeta:
Although the estimated delivery date (Edd) promised to you at time of order confirmation is usually the final one, the edd might change in certain instances. This could be because of any of the following reasons: 3:12:10 pm
1. Website glitch (Incorrect edd was generated by the system at the time of order confirmation) 3:12:24 pm
2. Peak in festive season volumes 3:12:24 pm
3. External factors (Government regulations, extreme weather conditions, public holidays)
Me:
As a customer i paid for prime so that i get in two days.
If i am not getting it as you promised for prime members, then why should i pay for prime?
Praneeta:
I understand that sachin and agree with you completely.
Me:
Then i dont need your prime membership.. This is simply a tactis to fool customer
How can you say that the edd is revised.. Comeone.. I did not pay for prime to hear this
Come on*
Tell me what is the main purpose of paying for prime membership and why are the products marked as prime in first place
Why should i pay 500 rupees if you can give some foolish reasons and i get the products more delay then assured for standard delivey
Praneeta:
I understand you subscribed for prime to get a better service sachin.
Me:
Tell me the reason for why customer should buy prime membership.. Answer it first
Praneeta:
This is just a one of instance. This would not happen again as this would be taken as a feedback.
Me:
No.. This is the first impression.. And it should not happen
Praneeta:
I assure you that you order will be delivered on or before the estimated delivery date.
Me:
Customer has paid you money for this benefit and you should give those benefits without giving silly reasons
Praneeta:
If you give me chance to rectify this, i will follow up on this for you and make sure it is delivered.
Me:
My problem is with the delivery date itself.. How can you keep on saying that it will be deliverd on delivery date?
Praneeta:
If you still wish to cancel the membership i can do that for you right away.
Me:
Are you not sane enough to understand that the delivery date itself is the problem.
Praneeta:
Only on few instances the edd changes. I hope you understand that sachin.
Me:
This is not the solution
So i vested my time to first buy the membership and then waste time in getting canceled?
This is your service and agreement with the customer who paid you for the serive?
After buying.. On all four separate orders it changed.. Its total back to back four instances... Do you understand?
Dont say one instance.. Its 4 instances continuously after taking the membership.. It gives me impression that you are fooling customer.
Praneeta:
I do understand sachin. Please accept my sincere apologies for this inconvenience caused.
Me:
I will post this chat for review on social websites so that people come to know the reality of prime membership
So that more customer does not get fooled and lose their 500 rs in this fraus scheme
Praneeta:
I really can't comment on this for you sachin.
Me:
Then tell me why it happened for all the four orders back to back..
So is it not the fact that the prime membership is just a vague feature... Customer will still get the products late.
One instance i can understand, but it happened for all 4 instances. Not even one went through the way you promise for prime members
You kept telling me one instance.. But it for all the orders after i bought the membership.. I could have got the products at same time even if i had not bought the membership.. Then why pay for membership?
Answer these questions honestly and correctly as it would help other people who would or are thinking to buy prime membership. May be i can help others is not getting fooled
I will be putting this on consumer forum as well.
Praneeta:
After checking the order details thoroughly, i see that the orders that you placed yesterday is within the same time range 18 oct to 21 oct.
I can send you an email for the same.
Me:
I purchased on 14th, as per prime membership, it should reach to me by 16th.. My concern is why it is within the window 18-21 when it should reach by 16 as promised 2 days delivery by you people
You have yet not told me the benefits of prime membership.. Why are you ducking this querstion?
Praneeta:
I am sure you might have checked the prime membership benefits on the website and that's when you subscripbed
However, i will send you the link for the benefits. You can go through it.
Me:
Yes i did
You answer me here
I have the link and i am reading through it.. You dont need to send me the link
Praneeta:
Which point do you want me to go through about?
Me:
When in description page of the product its writtem 2-4 business day delivery to my pin code, it should atleast reach to me by wednesday.. If after ordering you revise the edd, then why did you mention 2-4 days delivery on product page?
Delivery duration is mentioned in bold letters on product page, it means it is significant to the customer. Then why do not you fulfill the delivery as mentioned on the page. Why do you change the delivery date? If it happens with one product, we can understand, it happened with all four product
Praneeta:
Well 2 to 4 business days doesn't apply for all the products as it depends on the seller. Hence, there is no mention of all the product guaranteed delivery for 2 to 4 days.
Me:
If you are not capable enough to understand and handle it appropriately, i would ask you to contact your manager and let me talk to him
It is mentioned, dont be rhetoric
Its clearly mentioned: prime free shipping for prime members free delivery in 2-4 business days. Details
Window is 2 to 4 business days.. Which means minimum 2 days and maximum 4 days. When you have mentioned maximum 4 days, why is it taking even 1 more day extra?
Praneeta:
Sure. If you want more information for the same i will forward your details to my supervisor and make sure you get a call back arranged for the same.
Is there anything else i may help you with today?
I am afraid this is how it would be.
If there's anything else apart from this i am glad to assist you with.

Praneeta:
Thank you for your feedback. Will work on this.
As there is no additional action we can take over this matter, i am forced to release this chat.
Thank you for shopping with amazon.

From the amazon company, one of your delivery boy name - akash has not behave well and also not doing his duty well. Instead of delivering at the door step he call us at our land mark but still then i went and i waited him 10-15 minutes out their but couldn't find him so after i reached home i called him up and he said he is in the car not on two wheeler of delivery vehicle. So i told him to bring in my address but he refused to come and told the customer that he is going back if we are not coming to the landmark.
I just want to know from when did that company provided car for delivering things.

This is regarding Order#[protected]. It is pathetic to intimate you that though the return pick-up for the said order was scheduled on 27.09.17, but the item has not yet been picked up by your courier partner till this day the 15th October 2017 and you have also shown no any concern for disposal of the return request. Pathetic...

We have ordered a gala mop set on 29th september with prepaid option order no[protected] amount 1199. On 3rd oct it was delivered to my parents. When it was unpacked it was seen that the steel handle of the mop was missing. On 5th i returned home and called on amazon customer care, they told me that on 6th their courier boy would collect it but after that till 15th i called them two times but no result come.

I had ordered one plus five on 8th, oct. It was expected to be delivered on 11th oct. But still today i haven't received product. I have been following up this from the last four days and every time i get to here the same repeated lines. I even got calls from the delivery team and they would ask me where my address is and then after that no action taken. Please giving false hopes to the customer.
Your representative always says that we have escalated the issue but i don't find any outcome of any escalation.

I had placed 2orders on amazon.in website. One of the order was a mobile cover which was delivered. However the other order was for a samsung mobilephone which was not delivered.in spite of calling mumbai customercare number +[protected] multiple time, i could not speak, since the phone was disconnected with a response that amazon customercare care will call me back. More over i was surprised to see on the website amazon.in website that my order has been delivered. Amazon also shared a courier tracking. Number as below
Courier: amazon transportation services, tracking #:[protected]

I never had such an experience in last 4 years. Not sure what is the issue

If anybody can help me please do so

Thanks
Prashant

I bought mobile phone worth rs 12999 from amazon.in... The order was prepaid... Even though the product was not delivered to me by amazon agent.. They hav updated at their site that product has been delivered... N signed my me... Neither they are refunding my money or they are responding to my complaint... I feel like strict action of fraud should be filed against amazon.. They are cheaters

Sir my amazon account is blocked from last four months. I have called to amazon customer service more than 10 times but they are not resolving this issue. They we will resolve it in 24 hours but still it is not resolved. So please help the email related to amazon account is [protected]@gmail.com. The amazon customer is very worst they are not unblocking my account. Whenever i call the customer service they take all information related to amazon account but they say that your account will be unlocked within 24 hours but they doesn't respond. So please help me out sir. Even i have money in my amazon account as pay balance. Please unblock my amazon account.

Product not delivered, waiting at home from 12 oct until today for 72 hours and no calls from courier and amazon agents are giving false promises every day however product not delivered. Please take action on delivery agents and courier agency for not responding and amazon india who has not control over their courier agencies. I am literally getting emotionally harassed everyday.