Amazon India Complaints & Reviews

Respected sir

On 24th may i have used sbt net banking for a purchase from amazon for rs.2498.00 (Two thousand four hundred and ninety eight) (Mobile no [protected]). But after few moment i received one sms that payment has been accepted and then i received another sms that your purchase for rs 2498.00 on 24-05-17 is timed out. I had contact with bank they were telling that amount settled with amazon on 24th august... (Ref no. Igadizju68)

[to transfer
Inb amazon seller services pv asspl payments... Ref no. Isbi[protected]igabizjug8 ]

But it is unfortunate to inform you till 20th october/2017 the debited amount rs.2498.00 has not been credited to my sbt account.

Amazon account : [protected]@gmail.com
Mobile no. : [protected]

Detail of bank

Account holder name : ginto george
Account no. [protected]
Sbt bank
Branch-cet college of engineering

Therefore i request you please help me how to sort out and overcome this problem

Ar. Ginto george., b. Arch., m. Arch.,

Pathetic delivery team and even more pathetic customer care service specifically girish a leadership team manager at maharashtra who could not even answer my query forget about solving it. According to him full name of an employee is a personal detail not to be answered according to amazon policies which he could not justify when asked about.
I have placed an order of a wd element hardisk with amazon which was not delivered to me because of my order being a cash on delivery order. Without any intimation my order was cancelled stating that they were not able to reach my house although i have been a regular customer. I regret to say that amazon is degrading it’s service day by day.

Delivery boy cancelled the item without even contacting me.now he is not picking the call. I contacted amazon customer care and they are saying that it is fault from there side. and they will not deliver the item as it is cancelled. I asked them Please deliver it as they have never contacted me. They are not even listening.they are saying to order again but they will not give the same offer through which i have ordered earlier.

Order #[protected]

This product i canceled on 10th oct but still, they are blocking my fund against this order. Even though they received the product at their fulfillment center.

Timeline for the issue:
7th oct: order placed:
8th oct: i asked for cancelation. Amazon representative asked me to wait for 24 hours
10th oct: again asked for cancellation. The product was in hyderabad at that time.
16th oct: product reaches their fulfillment center. But the fund wasn't released yet.
17th oct: i have been asked for to wait again 10 more days by amazon representative.

For a canceled product why amazon requires almost more than half month to initiate the refund.
The amazon representative was careless on the 8th october and after that, they are just giving false promises that it will be resolved sometime in few days or few hours.

I lost the opportunity to use my fund plus i got credit card bill to pay the amount which i didn't use.

I have an amazon kindle which is out of warranty period. I found the battery is not charging anymore and called up amazon center. To my surprise once one year warranty is over, there is no kind of service offered.
The buyer has to just buy another piece even if it is a minor issue like battery repacement.

Product : amazon kindle paperwhite

Please do not buy any product which does not do offer even basic service and repair. They expect customer to buy a new price at full price every time the battery runs out or any glitch develops.
Also consider the impact on environment, the corporates encourage by this use and throw culture

Please note this is the case for all hardware products sold by amazon here.

I have ordered a product from my prime membership, i suppose to receive the product on 17oct2017, but i didnt receive the product and also not any call from the delivery agent, but the states has been updated in the site as couldn't contact customer. This is issue is not only with this product, i am facing this issue almost with all the products which i placed in amazon india site/app. Please do the need full

Order id:[protected]
I have requested for refund on 8th sep 2017 and its been 40 days and still i didnt get my money refund
I called amazon customer care nearly 8 times
Every time i call they give my same reply your money will be refunded in 2-3 business days
Amount to be refunded : 259rs/-
Now i cant even get connected to customer care its say we cant find any active products for refund

On 08 oct 17 i ordered for my wife varsha one moto z2 play (Fine gold, 64gb) (4 gb ram) mobile phone from amazon under order no[protected] for rs.25969.00 (Payable on delivery) as my diwali gift to her.

On 14 oct 17 around 03:30 pm i received the parcel packed in white plastic bag having amazon name on it in black. I paid the full amount by card on delivery.

(The person from amazon informed that it is not mandatory to open the packet in front of courier person). The entire procedure of receiving the packet and payment took nearly 20-25 minutes. My wife opened the packet around 4'o clock and was stunned to see 2 'ghadi' detergent soap wrapped in bubble plastic sheet.

Outwardly the packing was in regular amazon poly bag and hence there was no scope of having any doubt. However, inside, the packing was having a corrugated box sealed in plain transparent cello tape. There was no regular blue coloured cello tape of amazon with amazon name on it. The amazon invoice was not stuck at the bottom of the corrugated box nor it was inside the box. The printed shipment details were kept in a transparent plastic bag.
The seller's details were harriom electronics, 457, ground floor, bhera enclave, paschim vihar, paschimvihar-110087, new delhi-110087, tel no [protected].

Immediately, we contacted the seller at above tel no. He rudely told us to contact amazon.

Instantly my wife requested a call from amazon by accessing their 'customer service' between 4 and 4.15 p. M. Amazon person contacted us and promised action within 3 to 5 working days. Yesterday (18 oct 17) we contacted amazon and then we received a call saying that they would inform us on 26 oct 17.
We are asking them to give our ordered product in a time promised. Now it is a time for going to consumer court.

— ramesh palvankar-thane-maharashtra

The online ordered products were not delivered in correctly, the respected person who in charge to the deliver the product were not even visiting the address given. They themselves returning the product back to amazon without even visiting the address or not even asking thethe person who ordered. We need to keep on calling them for our order. If we call then they were responding very rudely not even giving basic respect to the customer. At...

I had ordered a Diwali gift hamper (Malpani Designer Peacock Thali with cadbury celebration chocolate N Silver coin) 15 quantity on 15th Oct.for my office colleagues. It had a guaranteed delivery date of 17th Oct, which was also our last working day before my team headed for a 4 days leave. All was well till 17th morning when i received a text message stating that my order will be today with a number to call of the delivery agent. Since this was an important order and had to be given to the team the same day. I tried calling the delivery agent number since morning, unfortunately he didn't answer the call, i assumed it was too early in the day and hence made further attempts at 11:30 & 14:00 hrs, both the occasions the number was not answered. Assuming something was not going as expected, I kept calling the number back to back, till the person answered the call to state that it was a wrong number. I immediately called Amazon customer care number at 14:15 hrs but the lady who answered the call didn't help, she had no track of where was the packet or had any intentions to help, she only asked me to wait till order gets delivered.
Since I didn’t get any packet till 17:45hrs, I called back the customer care number once again and got in touch with a gentlemen who tried to help, but he couldn’t do much since I assume it was too late, just when I was talking to him, I got a text message from Amazon stating my order could not be delivered since I was not contactable and a reattempt will be made next working day. I informed this to the representative who told me that it is not possible since the status in the system still shows that it is under delivery. He assured me, I will get the packet by 18:00hrs failing which I can call back. Since I didn’t get my order delivered till 18:25 hrs, I called back, all 4 attempts I was not able to reach the number.
I had extremely bad experience and cannot describe how important it was to get the delivery on the same day and give out the gifts to my team, I wanted them to use the silver coin during their Laxmi puja. I had set expectations with my team that there was something in store for them but couldn’t keep up to my promise due to the extremely bad logistic planning and execution of Amazon. I had recently become a prime member and if you see my shopping history, I was getting warm towards the brand and had ordered 23 different products since Sep’17.
Trust in the brand is built over a period of time and it is easy to lose creditability with one bad experience, but my concern is with the way Amazon team managed the situation since they knew the experience was getting sour. After multiple calls to Amazon no one bothers to call back and check or escalate and help. People in the call centre don’t have the correct tracking of the order, no one has a clue of the delivery status or phone number of the agent, no one offers to conference with the agent/delivery boy and help. Amazon is a logistic company and such glaring opportunity in the logistics makes me wonder if the brand is worth the trust for extremely sensitive and important products.
Failure of this extremely sensitive order has taught me a lesson and I will not trust Amazon for ordering important, expensive and sensitive products ever.

Pradeep Rao
[protected]

I had ordered placed an order for mixer grinder on Amazon on 16th October 2017 (Order #[protected] and it was supposed to be delivered on 17th October 2017 by 8 pm. On 17th October 2017 I got a message on my mobile at 3:03 pm that the product will be delivered by Amazon agent ([protected]), the agent never called and I did not get the product till 9:30 p.m so rescheduled the delivery to next day at 11:00 am because I had a bitter experience for a previous order just couple of days ago which I will quote below at the end of this complaint. The customer service associate (CSA) Rakesh said that definitely I will get the product by 11:00 am as they failed to deliver it on time on 17th October 2017 and offered me 1 month Amazon Prime extension and I asked what if again they do not deliver on time again, he said that I can ask Amazon for compensation if they fail to deliver the package on time. The next day on 18th October I got message on my mobile at 9:51 am that my product will be delivered by Amazon agent ([protected]) but the product was not delivered by 11:00 am instead it was delivered at 7:40 pm. I then contacted Amazon CSA Abhinav in the afternoon around 12:30 pm and and said that I did not receive my delivery at 11:00 am and I said that since the previous agent promised some sort of compensation if the order is late again what is he going to offer since the order is again late he first said that he will contact his senior for offering me something but instead of offering anything Abhinav was giving excuses that he bound by rules and policies and he cant give anything. When I told him about Rakesh promising me compensation he said that Rakesh will be sending me an email regarding the same but I have not received any email till now. When I asked what will you give me as the same problem has occurred again he then said he cant do anything and abruptly ended the chat session which shows very rude behavior exhibited by him. At 1:44 pm when I contacted the delivery agent myself and said that my order was not delivered though he was given instruction by Amazon that it was a priority delivery which was to be delivered at 11:00 am the agent said he did not get any such information that he had to deliver the product by 11:00 am and he will deliver whenever he comes to my location. So I want to ask Amazon who is bluffing the CSA that I will get the product on time as the courier agency has been informed about my request to deliver the product at 11:00 am or the delivery agent who told me that he did not receive any such request from his office.
Now coming to my previous bitter experience I had ordered Xiaomi Mi Max 2 Order#[protected] and it was supposed to be delivered on 9th of October by 8:00 p.m and when I spoke with 2 different CSA as the order was late they said the package is on road and will reach you and they made me stay awake till 12:00 am midnight but still the package was not delivered by the Amazon agent ([protected]) he called me at around 11:30 pm in the night and asked my address location but did not turn up to deliver the product and later put in a message to Amazon website as delivery attempted though actually he did not turn up just to probably show that he did his job when in fact he did not. Also in the evening he had switched off his mobile so there was no way of contacting him, in fact the CSA was also unable to contact him. It was a punishing experience staying awake and spoiling my sleep and health for nothing. When I contacted the CSA and conveyed the same they promised that next time the delivery will be on time and I will never face such issue again but all the CSA do is make empty promises which they cannot keep.
I am really disappointed by the bad service provided by both the CSA's and the delivery agents at Amazon. I hope the higher authorities at Amazon take notice and take appropriate action. I am hoping someone from Amazon contacts me for the pain and suffering I have to go through for putting my faith on Amazon thinking it is the best e-retailer but im disappointed. The contact details can be extracted from the order numbers quoted above as I do not want to post my personal information here. Let me see if Amazon really cares for its customers happiness and resolves this issue at the earliest. You can contact me if you require any more information in this regard and I would be glad to help.
Hoping for a positive outcome.
An unhappy Amazon customer !!!

Dear team

I am purches so many product from Amazon, but my one product till date not delever to my native place address and one product was defective. So I am daily call to Amazon he says today your picok up request in process but any one not come to my address from last fifteen days.

Pls help me no body support from last fifteen days.

Regards
Ajeet singh
[protected]

I have recharge 498 via Amazon pay balance.i have a receipt via Amazon.but my jio oparetor said nothing to recharge 498 via Amazon.please look into this matter.

I ordered a gift item for my relative staying in bangalore.
Gift details:

Diwali special gift | ganesh chaturthi special | metal show piece | ganpati murti |god ganesha | lord ganesh | chocolates gift hamper | gift hamper |modak laddu | chocolates | best ever gift for corporate | vastu gift | marriage gift | religious gift - ganesha idol | gift for student - success | home decoration | mandir | best ganesha for car dashboard |best office desk | best gift for parents | best gift for any woman

On tuesday 17th october, 2017, i received the delivery date which was 20th october friday.. So i called to amazon ti change the date to 19th october as the address the gift will be delivered is an office address and it will be closed on friday due to diwali and the executive told me that the gift will be delivered by 19th.
Then today 19th october i called amazon again and told me that it will be delivered today only but today the thing is not delivered and it was o[censored]tmost urgent to me..
I will try not to use amazon again and will ask others not to use amazon.

Regards,
Sourik mukherjee

I have ordered a product (Order#:[protected] with next day delivery but didnt received even after 4 days but status is marked as customer not reachable whereas i use to keep on calling the customer care executives but they repeatedly says that i will receive it before end of day but no use. On 19th today, i use to call 3 times in which first 2 calls they assured for before eod delivery only 3rd person informed that product is not out for delivery. Customer care executives provide false assurances and delivery team updates false statuses. I totally dissatisfied and lost hope with amazon and it's team

Hi, i am one of the frustrated customer who has been trying continuous for more than 2 months to return the products that bought from amazon.
- order#[protected] placed on 12/08/2017. I have received the product but still it was not updated in amazon portal. So i am not getting option to place the return request. It still shows the product is out of delivery.
- order #[protected] placed on 01/09/2017. I had placed a return request within the 7 days but the courier guy has not picked. I was suggested by the customer support executive to cancel the return request and place it again. By that time it crossed 7 days and it gives no option to place the return request.
I have called the customer care more than 15 times and sent the details over mail multiple times.
I am going to complaint on amazon if these issues wont get resolved asap.

I purchased the two mobile phones coolpad note 5 (Space gray), & coolpad note 5 (Royal gold) from amazon india but when its delivered to me i get the both phones defective and non functioning handsets so that's why i replaced the both phones once, after that amazon gave me again exactly same defective phone again so because of that i already felt very irritate
And further that i contacted the amazon customer care for my refund they respond very slowly and i contacted many more times to initiate the return process and too much harass me and the amazon makes mistake itself when they initiate the return for pick up before my refund they update the old phones imei no. On second time replaced phones and again ask us and creating issue to imei no. Did not match actually its their self mistake to update first time delivered phones imei no. On second times replaced phones, their customer care executive also honestly accept it and disappointing us again so i faced very worst experience on purchase online on amazon i never suggest anybody to purchase any single thing on amazon
So i kindly request here to take a strong and strict action against amazon

Booked a phone in which it was given 10% cashback for SBI debit and credit card holders ...after doing payment also we did not received any cashback...please reply asap .

Hi Amazon Team,

I did not receive my Memory Card SanDisk Ultra 32GB UHS-I Class 10 Micro SD Memory Card (SDSQUNC-032G-GN3MN) which was ordered on 11th Oct 2017.
My Contact No was : +91 [protected]

Order number:[protected]

Purchased 49"panasonic tv on 24/09/2017 as written on the product features and description free standard wall mount was missing from the delivered product after many complaints they are not providing the wall mount and also suggested to buy the wall mount under 1000/- and they will refund the amount after receipt provision. As the 49" tv is heavy and under 1000/- it is not available anywhere. So i want the original panasonic wall mount which was promised or else i want a refund and i have exchanged my old 32" lg tv which i want back too.

Regards,
Dilawar.