Amazon India Complaints & Reviews

When anyone ask me about reliable online shopping company i always suggest amazon india. The reason is it's a renowned and reliable company worldwide in online shopping arena which never disappoints its customers. But i had a terrible experience about the company's serivice a few days back. I ordered a phone - honor 6x (4 gb ram, 64 gb storage) at amazon.in on 17.10.2017. Within diwali discount offer period. Company promised to deliver the product likely on 20.10.2017. Surprisingly the delivery man showed up to my house just after the day of my placing the order, without contacting me beforehand to my given mobile number ([protected]) to the company. Unfortunately i was not at home that very time without carring my mobile with me. After returning home i contacted him and he replied that he would deliver the product the next day (19.10.2017.). But he never bothered to show up on 19.10.2017 and even on 20.10.2017. Whenever he was contacted he intentionally delayed the matter only for me to finally recognize that either he had cunningly sold out the product to someone else or he had returned it back to the company itself. I was left completely deliveryless. Time and again he refused to disclose his name to me and his behaviour was thoroughly disgusting. It seems no one taught him how to deal or behave with an elite customer. The phone number through which he communicated with me is 91-[protected]. Totally disappointed with amazon service and more importantly the delivery man, this time. I placed the order from mr. Himadri bhowmik's amazon account.
I earnestly beg for a strict and drastic action to be taken against such customers' inconvenience and opt for necessary steps so that i may get my product without any hesitation.
Your's truly
Murali mazumdar,
Noapara, panchanantala, sonarpur.
Kolkata-700150.
Mobile number-[protected], [protected]

I have order samsung galaxy a5 2017 on 14th october, product needed to deliver on 18th october, after calling customer service 5 times i got product on 20th october, when we opened the product it was stone. I called to courier guy for delivering the stone he said mam i need to hurry for office he was not even concern about the product is stone. Packaging was unsealed. This was worst diwali gift ever, very disappointed :- (.

Vide order no.[protected] dated 15-oct-2017 of vale rupees 8970/- i have booked nokia 3 (Matte black) qt-1 mobile handset. Today dated 20-oct-2017 i received against awb#[protected] a box duly packed and sealed. I requested the delivery boy to open the box before collecting the money. The courier delivery boy refused to hand over the box without payment. Having no other option i paid the amount of 89 70/- to the courier delivery boy without opening in front of him. On payment to the courier delivery boy he handed over the consignment. Immediately i opened the box /consignment,. To my utter surprise i found the box contained rin detergent cake of 150+25g soap instead of nokia 3 mobile phone set. Immediately i called once again the delivery boy on his cell. He came back and took me to his courier office. The boy told to his office manger that he has updated the payment details of this order as cash against delivery. The manager told me that in my city/ place there are more than four to five such cases. You lodge complaint to refund the amount. I lodged the said refund / return process to the on line amazon. I received their call. My refund process is registered and they informed that it will take time to refund the amount.
I have heard a lot about amazon and its reputation. But this type of cheating / day light robbery is not heard. I am working in a reputed company wherein more than 2000 employees are working. I have decided to send a mail through my management to the subject incidence and be aware about this on line cheating. I hope that amazon a reputed company will refund my money and will not force me to register a police and consumer complaint to consumer fourm. Request to process my refund amount immediately within 2 hours.

I had added 3400rs using gift card in the offer period named amazon salary day. With reference to that i should have received 500rs cashback in my amazon account but i didn't. There is clearly mentioned that offer is valid on loading cash as "gift and credit balance" so i am eligible even before adding i had confirmed over email with amazon before adding balance that i'm eligible if i add using gift card. Even after looking through that email confirmation amazon is not giving me the cashback.

I have ordered 2 items but you people are giving me fake promises, and i don't have an option to speak to your representative over a call. Call me asap [protected]

1 order id[protected] = lenovo k8 note (Venom black, 4gb) not yet delivered.

2 order id[protected] = zynk case lenovo k8 note back cover case tough back case with stand for lenovo k8 note.

For both the orders the promised date of delivery was[protected] but the same has not done and no proper and timely update from the great amazon and i waited till the eod thinking i will get an update, but no. What the hell you people are doing from[protected] till[protected].

In 4 days i can travel from bangalore to chennai 4 times but you people are not able to ship the products from chennai to bangalore in 4 days.

You people should be ashamed of your self.

Order #[protected]

This is a simple case of fraud. Amazon marking the prices above mrp and then giving out fake discounts on that. Please have a look at the image attached to this complaint. The breakup of the cost of the item and the tax details, everything is false. I was misled into thinking that i got a good deal on the occasion of diwali but ultimately it turned out to be a fake one. Fake prices and fake discounts have long been used by e commerce sites but i am sure no-one is allowed to charge an item over its mrp.

https://www.amazon.in/gp/product/B012ASDEM0

The product sticker says clearly that the mrp is 5999 then how come amazon is selling it at over 8000 and giving out false tax information as well.

I ordered lenovo k4 note on[protected].. It's delivered on[protected] only. B ut invoice dated on[protected]. Now i have touch problem in mobile. But service center told as warranty expired. But i received my mobile on[protected] then how it is non-warranty. Why u calculate the order date as a warranty starting date? Who is responsible for that 8 days betweem[protected] and[protected].. I need warranty extension for that 8 days.

Respected sir

On 24th may i have used sbt net banking for a purchase from amazon for rs.2498.00 (Two thousand four hundred and ninety eight) (Mobile no [protected]). But after few moment i received one sms that payment has been accepted and then i received another sms that your purchase for rs 2498.00 on 24-05-17 is timed out. I had contact with bank they were telling that amount settled with amazon on 24th august... (Ref no. Igadizju68)

[to transfer
Inb amazon seller services pv asspl payments... Ref no. Isbi[protected]igabizjug8 ]

But it is unfortunate to inform you till 20th october/2017 the debited amount rs.2498.00 has not been credited to my sbt account.

Amazon account : [protected]@gmail.com
Mobile no. : [protected]

Detail of bank

Account holder name : ginto george
Account no. [protected]
Sbt bank
Branch-cet college of engineering

Therefore i request you please help me how to sort out and overcome this problem

Ar. Ginto george., b. Arch., m. Arch.,

Pathetic delivery team and even more pathetic customer care service specifically girish a leadership team manager at maharashtra who could not even answer my query forget about solving it. According to him full name of an employee is a personal detail not to be answered according to amazon policies which he could not justify when asked about.
I have placed an order of a wd element hardisk with amazon which was not delivered to me because of my order being a cash on delivery order. Without any intimation my order was cancelled stating that they were not able to reach my house although i have been a regular customer. I regret to say that amazon is degrading it’s service day by day.

Delivery boy cancelled the item without even contacting me.now he is not picking the call. I contacted amazon customer care and they are saying that it is fault from there side. and they will not deliver the item as it is cancelled. I asked them Please deliver it as they have never contacted me. They are not even listening.they are saying to order again but they will not give the same offer through which i have ordered earlier.

Order #[protected]

This product i canceled on 10th oct but still, they are blocking my fund against this order. Even though they received the product at their fulfillment center.

Timeline for the issue:
7th oct: order placed:
8th oct: i asked for cancelation. Amazon representative asked me to wait for 24 hours
10th oct: again asked for cancellation. The product was in hyderabad at that time.
16th oct: product reaches their fulfillment center. But the fund wasn't released yet.
17th oct: i have been asked for to wait again 10 more days by amazon representative.

For a canceled product why amazon requires almost more than half month to initiate the refund.
The amazon representative was careless on the 8th october and after that, they are just giving false promises that it will be resolved sometime in few days or few hours.

I lost the opportunity to use my fund plus i got credit card bill to pay the amount which i didn't use.

I have an amazon kindle which is out of warranty period. I found the battery is not charging anymore and called up amazon center. To my surprise once one year warranty is over, there is no kind of service offered.
The buyer has to just buy another piece even if it is a minor issue like battery repacement.

Product : amazon kindle paperwhite

Please do not buy any product which does not do offer even basic service and repair. They expect customer to buy a new price at full price every time the battery runs out or any glitch develops.
Also consider the impact on environment, the corporates encourage by this use and throw culture

Please note this is the case for all hardware products sold by amazon here.

I have ordered a product from my prime membership, i suppose to receive the product on 17oct2017, but i didnt receive the product and also not any call from the delivery agent, but the states has been updated in the site as couldn't contact customer. This is issue is not only with this product, i am facing this issue almost with all the products which i placed in amazon india site/app. Please do the need full

Order id:[protected]
I have requested for refund on 8th sep 2017 and its been 40 days and still i didnt get my money refund
I called amazon customer care nearly 8 times
Every time i call they give my same reply your money will be refunded in 2-3 business days
Amount to be refunded : 259rs/-
Now i cant even get connected to customer care its say we cant find any active products for refund

On 08 oct 17 i ordered for my wife varsha one moto z2 play (Fine gold, 64gb) (4 gb ram) mobile phone from amazon under order no[protected] for rs.25969.00 (Payable on delivery) as my diwali gift to her.

On 14 oct 17 around 03:30 pm i received the parcel packed in white plastic bag having amazon name on it in black. I paid the full amount by card on delivery.

(The person from amazon informed that it is not mandatory to open the packet in front of courier person). The entire procedure of receiving the packet and payment took nearly 20-25 minutes. My wife opened the packet around 4'o clock and was stunned to see 2 'ghadi' detergent soap wrapped in bubble plastic sheet.

Outwardly the packing was in regular amazon poly bag and hence there was no scope of having any doubt. However, inside, the packing was having a corrugated box sealed in plain transparent cello tape. There was no regular blue coloured cello tape of amazon with amazon name on it. The amazon invoice was not stuck at the bottom of the corrugated box nor it was inside the box. The printed shipment details were kept in a transparent plastic bag.
The seller's details were harriom electronics, 457, ground floor, bhera enclave, paschim vihar, paschimvihar-110087, new delhi-110087, tel no [protected].

Immediately, we contacted the seller at above tel no. He rudely told us to contact amazon.

Instantly my wife requested a call from amazon by accessing their 'customer service' between 4 and 4.15 p. M. Amazon person contacted us and promised action within 3 to 5 working days. Yesterday (18 oct 17) we contacted amazon and then we received a call saying that they would inform us on 26 oct 17.
We are asking them to give our ordered product in a time promised. Now it is a time for going to consumer court.

— ramesh palvankar-thane-maharashtra

The online ordered products were not delivered in correctly, the respected person who in charge to the deliver the product were not even visiting the address given. They themselves returning the product back to amazon without even visiting the address or not even asking thethe person who ordered. We need to keep on calling them for our order. If we call then they were responding very rudely not even giving basic respect to the customer. At...

I had ordered a Diwali gift hamper (Malpani Designer Peacock Thali with cadbury celebration chocolate N Silver coin) 15 quantity on 15th Oct.for my office colleagues. It had a guaranteed delivery date of 17th Oct, which was also our last working day before my team headed for a 4 days leave. All was well till 17th morning when i received a text message stating that my order will be today with a number to call of the delivery agent. Since this was an important order and had to be given to the team the same day. I tried calling the delivery agent number since morning, unfortunately he didn't answer the call, i assumed it was too early in the day and hence made further attempts at 11:30 & 14:00 hrs, both the occasions the number was not answered. Assuming something was not going as expected, I kept calling the number back to back, till the person answered the call to state that it was a wrong number. I immediately called Amazon customer care number at 14:15 hrs but the lady who answered the call didn't help, she had no track of where was the packet or had any intentions to help, she only asked me to wait till order gets delivered.
Since I didn’t get any packet till 17:45hrs, I called back the customer care number once again and got in touch with a gentlemen who tried to help, but he couldn’t do much since I assume it was too late, just when I was talking to him, I got a text message from Amazon stating my order could not be delivered since I was not contactable and a reattempt will be made next working day. I informed this to the representative who told me that it is not possible since the status in the system still shows that it is under delivery. He assured me, I will get the packet by 18:00hrs failing which I can call back. Since I didn’t get my order delivered till 18:25 hrs, I called back, all 4 attempts I was not able to reach the number.
I had extremely bad experience and cannot describe how important it was to get the delivery on the same day and give out the gifts to my team, I wanted them to use the silver coin during their Laxmi puja. I had set expectations with my team that there was something in store for them but couldn’t keep up to my promise due to the extremely bad logistic planning and execution of Amazon. I had recently become a prime member and if you see my shopping history, I was getting warm towards the brand and had ordered 23 different products since Sep’17.
Trust in the brand is built over a period of time and it is easy to lose creditability with one bad experience, but my concern is with the way Amazon team managed the situation since they knew the experience was getting sour. After multiple calls to Amazon no one bothers to call back and check or escalate and help. People in the call centre don’t have the correct tracking of the order, no one has a clue of the delivery status or phone number of the agent, no one offers to conference with the agent/delivery boy and help. Amazon is a logistic company and such glaring opportunity in the logistics makes me wonder if the brand is worth the trust for extremely sensitive and important products.
Failure of this extremely sensitive order has taught me a lesson and I will not trust Amazon for ordering important, expensive and sensitive products ever.

Pradeep Rao
[protected]

I had ordered placed an order for mixer grinder on Amazon on 16th October 2017 (Order #[protected] and it was supposed to be delivered on 17th October 2017 by 8 pm. On 17th October 2017 I got a message on my mobile at 3:03 pm that the product will be delivered by Amazon agent ([protected]), the agent never called and I did not get the product till 9:30 p.m so rescheduled the delivery to next day at 11:00 am because I had a bitter experience for a previous order just couple of days ago which I will quote below at the end of this complaint. The customer service associate (CSA) Rakesh said that definitely I will get the product by 11:00 am as they failed to deliver it on time on 17th October 2017 and offered me 1 month Amazon Prime extension and I asked what if again they do not deliver on time again, he said that I can ask Amazon for compensation if they fail to deliver the package on time. The next day on 18th October I got message on my mobile at 9:51 am that my product will be delivered by Amazon agent ([protected]) but the product was not delivered by 11:00 am instead it was delivered at 7:40 pm. I then contacted Amazon CSA Abhinav in the afternoon around 12:30 pm and and said that I did not receive my delivery at 11:00 am and I said that since the previous agent promised some sort of compensation if the order is late again what is he going to offer since the order is again late he first said that he will contact his senior for offering me something but instead of offering anything Abhinav was giving excuses that he bound by rules and policies and he cant give anything. When I told him about Rakesh promising me compensation he said that Rakesh will be sending me an email regarding the same but I have not received any email till now. When I asked what will you give me as the same problem has occurred again he then said he cant do anything and abruptly ended the chat session which shows very rude behavior exhibited by him. At 1:44 pm when I contacted the delivery agent myself and said that my order was not delivered though he was given instruction by Amazon that it was a priority delivery which was to be delivered at 11:00 am the agent said he did not get any such information that he had to deliver the product by 11:00 am and he will deliver whenever he comes to my location. So I want to ask Amazon who is bluffing the CSA that I will get the product on time as the courier agency has been informed about my request to deliver the product at 11:00 am or the delivery agent who told me that he did not receive any such request from his office.
Now coming to my previous bitter experience I had ordered Xiaomi Mi Max 2 Order#[protected] and it was supposed to be delivered on 9th of October by 8:00 p.m and when I spoke with 2 different CSA as the order was late they said the package is on road and will reach you and they made me stay awake till 12:00 am midnight but still the package was not delivered by the Amazon agent ([protected]) he called me at around 11:30 pm in the night and asked my address location but did not turn up to deliver the product and later put in a message to Amazon website as delivery attempted though actually he did not turn up just to probably show that he did his job when in fact he did not. Also in the evening he had switched off his mobile so there was no way of contacting him, in fact the CSA was also unable to contact him. It was a punishing experience staying awake and spoiling my sleep and health for nothing. When I contacted the CSA and conveyed the same they promised that next time the delivery will be on time and I will never face such issue again but all the CSA do is make empty promises which they cannot keep.
I am really disappointed by the bad service provided by both the CSA's and the delivery agents at Amazon. I hope the higher authorities at Amazon take notice and take appropriate action. I am hoping someone from Amazon contacts me for the pain and suffering I have to go through for putting my faith on Amazon thinking it is the best e-retailer but im disappointed. The contact details can be extracted from the order numbers quoted above as I do not want to post my personal information here. Let me see if Amazon really cares for its customers happiness and resolves this issue at the earliest. You can contact me if you require any more information in this regard and I would be glad to help.
Hoping for a positive outcome.
An unhappy Amazon customer !!!

Dear team

I am purches so many product from Amazon, but my one product till date not delever to my native place address and one product was defective. So I am daily call to Amazon he says today your picok up request in process but any one not come to my address from last fifteen days.

Pls help me no body support from last fifteen days.

Regards
Ajeet singh
[protected]

I have recharge 498 via Amazon pay balance.i have a receipt via Amazon.but my jio oparetor said nothing to recharge 498 via Amazon.please look into this matter.