Amazon India Complaints & Reviews

I bought four items from amazon, all the items said 2-4 days delivery for prime members. After i bought it, the delivery time changes to 8 days. This is not why i bought the prime membership. When i contacted customer care, they said its one instance, whereas it happened for all the orders. There is no use of buying prime membership as well. Amazon, does not fulfil the delivery in the mentioned time and prime membership is just vague feature. Amazon is not abiding to the features and other things they mention on their website. If they say 2-4 days delivery to prime members, how can the edd changes to 8 days after buying for all the order?

Below is the un-helpful chat in which cr ended the chat abruptly in situation of not able to answer the questions:

Me:
I am a prime customer. I bought 4 items yesterday, i. E 14th october. All the items were prime fulfilled and the description page said that it will be delivered in 2-4 business days. Whereas as prime it should deliver in 2. Days. Whereas, now when i am tracking, it shows that it will take 7 days to reach. If it has to take 7 days, what is the point of being prime member and why prime products are been delivered in 7 days. This prime thing seems bogus.
You are now connected to praneeta from amazon.in
Praneeta:
Hello, my name is praneeta. I'll certainly try to help regarding your concern.
Hello sachin.
Me:
Yes please
As i have paid for prime membership, items purchased in prime should reach to me by 2 days
Praneeta:
Yes i do understand your concern. Please let me have a look at this for you right now
Me:
Please do fast
Praneeta:
Sure. Is it for the order allin exporters peppermint oil 30 ml 100% natural ideal for use in aromatherapy for skin & muscles use in aroma diffusers to eliminate foul odors?
Me:
It is for recent four orders
Praneeta:
Could you give mt the order number?
Me:
If there is no use of prime membership and i am still receiving items in 7 days, i dont need this fooling membership. Its just for fooling customers. I would need my money back
Order#[protected]
Order#[protected]
Order#[protected]
Order#[protected]
Praneeta:
Thank you for that sachin.
Please give me a moment while i check that for you.
Me:
Ok
For prime member it shows 2 days. Normally 2-4 days, after buying it shows it will reach in 7 days
Come on man.. This is heights of fooling
Praneeta:
I understand that sachin and i apologies for the delay.
Although the estimated delivery date (Edd) promised to you at time of order confirmation is usually the final one, the edd might change in certain instances. This could be because of any of the following reasons:
1. Website glitch (Incorrect edd was generated by the system at the time of order confirmation)
2. Peak in festive season volumes
3. External factors (Government regulations, extreme weather conditions, public holidays)
Me:
How does it matter to me..
?
Praneeta:
We ensure that any changes in edd are communicated to the customer. I am sorry for this unforeseen delay in your order, and assure you that the order will reach you by the revised edd.
Me:
I bought prime mebership to get the item early.. And that is the reason i bought the membership first and then ordered the item.
If it is still showing more than the communicated date after buying, it is unethical and cheating..
Praneeta:
Please do not worry sachin i'll follow up on this for you and make sure your order is delivered on time.
Me:
What time?
Will it be delivered to me by monday, that is tomorow?
As prime customer i should receive it in 2 days from the purchse
Praneeta:
Your new estimated delivery date shows as on saturday 21 october 2017.
Me:
Why?
Praneeta:
If possible i'll try and get this delivered to you before that.
Me:
I purchased membership becasue it said that the prime members get the delivery in maximum two days. How can you revise the delivery daye?
Date*
Praneeta:
As i mentioned above there could be various reasons to this.
Me:
How does this reasons matter to me?
Praneeta:
Although the estimated delivery date (Edd) promised to you at time of order confirmation is usually the final one, the edd might change in certain instances. This could be because of any of the following reasons: 3:12:10 pm
1. Website glitch (Incorrect edd was generated by the system at the time of order confirmation) 3:12:24 pm
2. Peak in festive season volumes 3:12:24 pm
3. External factors (Government regulations, extreme weather conditions, public holidays)
Me:
As a customer i paid for prime so that i get in two days.
If i am not getting it as you promised for prime members, then why should i pay for prime?
Praneeta:
I understand that sachin and agree with you completely.
Me:
Then i dont need your prime membership.. This is simply a tactis to fool customer
How can you say that the edd is revised.. Comeone.. I did not pay for prime to hear this
Come on*
Tell me what is the main purpose of paying for prime membership and why are the products marked as prime in first place
Why should i pay 500 rupees if you can give some foolish reasons and i get the products more delay then assured for standard delivey
Praneeta:
I understand you subscribed for prime to get a better service sachin.
Me:
Tell me the reason for why customer should buy prime membership.. Answer it first
Praneeta:
This is just a one of instance. This would not happen again as this would be taken as a feedback.
Me:
No.. This is the first impression.. And it should not happen
Praneeta:
I assure you that you order will be delivered on or before the estimated delivery date.
Me:
Customer has paid you money for this benefit and you should give those benefits without giving silly reasons
Praneeta:
If you give me chance to rectify this, i will follow up on this for you and make sure it is delivered.
Me:
My problem is with the delivery date itself.. How can you keep on saying that it will be deliverd on delivery date?
Praneeta:
If you still wish to cancel the membership i can do that for you right away.
Me:
Are you not sane enough to understand that the delivery date itself is the problem.
Praneeta:
Only on few instances the edd changes. I hope you understand that sachin.
Me:
This is not the solution
So i vested my time to first buy the membership and then waste time in getting canceled?
This is your service and agreement with the customer who paid you for the serive?
After buying.. On all four separate orders it changed.. Its total back to back four instances... Do you understand?
Dont say one instance.. Its 4 instances continuously after taking the membership.. It gives me impression that you are fooling customer.
Praneeta:
I do understand sachin. Please accept my sincere apologies for this inconvenience caused.
Me:
I will post this chat for review on social websites so that people come to know the reality of prime membership
So that more customer does not get fooled and lose their 500 rs in this fraus scheme
Praneeta:
I really can't comment on this for you sachin.
Me:
Then tell me why it happened for all the four orders back to back..
So is it not the fact that the prime membership is just a vague feature... Customer will still get the products late.
One instance i can understand, but it happened for all 4 instances. Not even one went through the way you promise for prime members
You kept telling me one instance.. But it for all the orders after i bought the membership.. I could have got the products at same time even if i had not bought the membership.. Then why pay for membership?
Answer these questions honestly and correctly as it would help other people who would or are thinking to buy prime membership. May be i can help others is not getting fooled
I will be putting this on consumer forum as well.
Praneeta:
After checking the order details thoroughly, i see that the orders that you placed yesterday is within the same time range 18 oct to 21 oct.
I can send you an email for the same.
Me:
I purchased on 14th, as per prime membership, it should reach to me by 16th.. My concern is why it is within the window 18-21 when it should reach by 16 as promised 2 days delivery by you people
You have yet not told me the benefits of prime membership.. Why are you ducking this querstion?
Praneeta:
I am sure you might have checked the prime membership benefits on the website and that's when you subscripbed
However, i will send you the link for the benefits. You can go through it.
Me:
Yes i did
You answer me here
I have the link and i am reading through it.. You dont need to send me the link
Praneeta:
Which point do you want me to go through about?
Me:
When in description page of the product its writtem 2-4 business day delivery to my pin code, it should atleast reach to me by wednesday.. If after ordering you revise the edd, then why did you mention 2-4 days delivery on product page?
Delivery duration is mentioned in bold letters on product page, it means it is significant to the customer. Then why do not you fulfill the delivery as mentioned on the page. Why do you change the delivery date? If it happens with one product, we can understand, it happened with all four product
Praneeta:
Well 2 to 4 business days doesn't apply for all the products as it depends on the seller. Hence, there is no mention of all the product guaranteed delivery for 2 to 4 days.
Me:
If you are not capable enough to understand and handle it appropriately, i would ask you to contact your manager and let me talk to him
It is mentioned, dont be rhetoric
Its clearly mentioned: prime free shipping for prime members free delivery in 2-4 business days. Details
Window is 2 to 4 business days.. Which means minimum 2 days and maximum 4 days. When you have mentioned maximum 4 days, why is it taking even 1 more day extra?
Praneeta:
Sure. If you want more information for the same i will forward your details to my supervisor and make sure you get a call back arranged for the same.
Is there anything else i may help you with today?
I am afraid this is how it would be.
If there's anything else apart from this i am glad to assist you with.

Praneeta:
Thank you for your feedback. Will work on this.
As there is no additional action we can take over this matter, i am forced to release this chat.
Thank you for shopping with amazon.

From the amazon company, one of your delivery boy name - akash has not behave well and also not doing his duty well. Instead of delivering at the door step he call us at our land mark but still then i went and i waited him 10-15 minutes out their but couldn't find him so after i reached home i called him up and he said he is in the car not on two wheeler of delivery vehicle. So i told him to bring in my address but he refused to come and told the customer that he is going back if we are not coming to the landmark.
I just want to know from when did that company provided car for delivering things.

This is regarding Order#[protected]. It is pathetic to intimate you that though the return pick-up for the said order was scheduled on 27.09.17, but the item has not yet been picked up by your courier partner till this day the 15th October 2017 and you have also shown no any concern for disposal of the return request. Pathetic...

We have ordered a gala mop set on 29th september with prepaid option order no[protected] amount 1199. On 3rd oct it was delivered to my parents. When it was unpacked it was seen that the steel handle of the mop was missing. On 5th i returned home and called on amazon customer care, they told me that on 6th their courier boy would collect it but after that till 15th i called them two times but no result come.

I had ordered one plus five on 8th, oct. It was expected to be delivered on 11th oct. But still today i haven't received product. I have been following up this from the last four days and every time i get to here the same repeated lines. I even got calls from the delivery team and they would ask me where my address is and then after that no action taken. Please giving false hopes to the customer.
Your representative always says that we have escalated the issue but i don't find any outcome of any escalation.

I had placed 2orders on amazon.in website. One of the order was a mobile cover which was delivered. However the other order was for a samsung mobilephone which was not delivered.in spite of calling mumbai customercare number +[protected] multiple time, i could not speak, since the phone was disconnected with a response that amazon customercare care will call me back. More over i was surprised to see on the website amazon.in website that my order has been delivered. Amazon also shared a courier tracking. Number as below
Courier: amazon transportation services, tracking #:[protected]

I never had such an experience in last 4 years. Not sure what is the issue

If anybody can help me please do so

Thanks
Prashant

I bought mobile phone worth rs 12999 from amazon.in... The order was prepaid... Even though the product was not delivered to me by amazon agent.. They hav updated at their site that product has been delivered... N signed my me... Neither they are refunding my money or they are responding to my complaint... I feel like strict action of fraud should be filed against amazon.. They are cheaters

Sir my amazon account is blocked from last four months. I have called to amazon customer service more than 10 times but they are not resolving this issue. They we will resolve it in 24 hours but still it is not resolved. So please help the email related to amazon account is [protected]@gmail.com. The amazon customer is very worst they are not unblocking my account. Whenever i call the customer service they take all information related to amazon account but they say that your account will be unlocked within 24 hours but they doesn't respond. So please help me out sir. Even i have money in my amazon account as pay balance. Please unblock my amazon account.

Product not delivered, waiting at home from 12 oct until today for 72 hours and no calls from courier and amazon agents are giving false promises every day however product not delivered. Please take action on delivery agents and courier agency for not responding and amazon india who has not control over their courier agencies. I am literally getting emotionally harassed everyday.

Book a product on 4th oct 17 microsoft office home and studend 2016 making paymnt of rs.2999 via credit card. Was been inform by last 14th will get delivered to u means today. And 16th oct 2017 will be out of station. Inform to amazon but no help. Cancelling product but not allowing. After 15th oct 2017 no one will b there at home. So m in loss of rs2999 n not got product. Very pothetic service. Please help to get delivered product by tmrw 15th oct 2017 or in refunding my money.

I have got wrong order instead of mine i requested for replacement they took the product for replacement but didn't message anything about that what about money? Please help for the replacement procedure the delivery man took the order for replacement but we didn't got the message about the replacement done it is some carelessness of delivery man because he has took our order for replacement but we didn't got money or replacement message

Order no.[protected] blue leaf preset hi maxie

The item was out for delivery at mandapet, east godavari on 11.10.2017. But it was not delivered as the courier was unable to locate the address.

Just one week back i. E., on 03.10.2017, another item was delivered by them at the same address. After one week they are unable to locate the address.

At their request, i have provided alternate address with contact phone numbers. Though they are promising time and again that it will be delivered within 24 hours, even after four days, it was not delivered. From 11.10.2017 onwards, it is showing the status as "out for delivered".

Now they stopped stopped correspond with me.

Maine ek hp ki pendrive apne kart me sirf add kiya tha aur unhone deliver kr di bina mere order placed kia hue par phir bhi maine paise unhe de diya jab use khola to usme kingston ki pen drive thi wo bhi kharab jb maine un logo ko phone kia to unhone kha ki unse galti ho gai aur jab maine paise mange to wo bhi nhi de rhe hai maine 750rs pay kia thi cash on delivery
Aur ab unhone mera no bhi block kr dia hai sir plz help me

I was order the original Chareger USB from amazon for redmi note3 .

I dont want the duplicate product .so please collect this duplicate USB from me and refund mine money to me very quickly.

Thank you

I placed an order on amazon on 30th sept 2017 (Order#[protected] for a haier refrigerator and made the full payment through credit card. While placing the order delivery date was being shown as 4th oct 2017 but once i confirmed the order it got rescheduled yo 14th oct 2017. I iimediatly spoke with the amazon customer care and was assured earlier delivery. On 4th i was informed that order is being send for delivery but i requested it to be delivered on 8th oct 2017 (Sunday) as i was not available at home on working days. My request was accepted and i was assured that the item will be delivered on 8th oct 2017. On 8th oct 2017 kept calling amazon to know the time of delivery of this item but i was kept me in dark and was told that item will be delivered by the end of the day but that never happened. Since 8th oct 2017 i have been constantly writing to amazon but only thing i am getting is assurance. On 13th oct 2017 while checking the status of my order item i came to know that amazon on its own has returned back the item without even bothering to inform me. On being confronted with this i was told by customer care that their logistics partners has on its own done it and they will process my refund when the item reaches back to amazon facility. I requested for immediate refund of my money with interest which has not been done till now and i am being told to wait more. I was also advised by customer care to again place order for this item and make payment for that to ensure delivery of the item. On my request for refund with interest no commitment is being given and till now the process has not been initiated. I have send mails to amazon customer care and their country head but i have nothing has happened accept assurances

Dear sir,
My name is harwinder singh email id is [protected]@gmail.com which is registered with amazon. My amazon account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

I didn't receive the shipment.

The courier guy have come to me and deny to deliver the shipment and says that he is taking the shipment because he can not accept the coins against the shipment and he likes my shipment and want to take it.
If i have to receive it i need to pay the full amount in notes or he will use it and shows it as delivered to me.

This kind of behavior we cant not expect from a brand like amazon and this will impact the goodwill of this brand resulting loosing of its valuable customers not only me but so many friends and family members in my circle.

Sir/madam
I received my order items on 14 sep 2017, i placed shiroya brother woman cotton printed but items is not cotton, i call customer care and request to return and refund. On 16 sep same delivery boy was came for pickup and give me a refund slip no [protected]. I contacted customer care 4 times till date my refund not done. So i requested to concern authority please refund my amount rs 958/- early as possible.
Puspa basnet wife of mohan basnet

I am amazon prime member. Since last 2/3 times they show that the product is delivered; but in actual the product hadn't been delivered. They cannot deliver the product in the time period provided and last day delivery boy scans it and shows delivered, without even contacting me. And now i contact amazon customer support and the obvious answer is "sir, please we need 3 days, and it will be delivered.
I ordered this screen guard and it was supposed to be delivered by 7th of oct 2017 but they didn't deliver it yet and it is showing delivered. And i have heard nothing from amazon since then. I already contacted amazon customer support and they gave the same answer as i mentioned above.

For amazon.in order #[protected]
Refund initiated by amazon through neft for mentioned order on 29 sep 17.

Refund reference number: [protected]
Refund amount: rs. 499.00

But till date refund not credited to concern account.
On asking amazon they have done their job now it's bank who should act now. But bank ask utr number which i don't have it.
Amazon asking to file complaint with bank named "charge dispute". But bank says that it will take action when utr number is provided.
Now as a costumer where should i go.in my opinion it's the problem of amazon who is not taking care.