Amazon India Complaints & Reviews

I orded a book verbal and non verbal reasoning by r s aggarwal on 08.10.2017 and i got this book on 10.10.2017. When i check this book i found missing pages from 33 to 64. Suddenly i ordered replacement of this book on 11.10.2017, then i receive a message that courier partner will pick this item by 12.10.2017 but no-one respond it. Kindly help me. Its urgent!!! My mobile no is [protected].

I already order a pone Samsung galaxy j7 prime. form 4th October but till now my product will not reach. order =[protected]

when i contact to customer care they told due to some system issues product was not deliver by courier . then again promises to me it will reach on 12th October . but till now i did not get it, and this is very bad system to delivery a product form your side. i am fell very up sate and irritated my self.

now i thought why i buying this mobile...plz do some urgent step.

Dear sir
I order samsung J7 pro on 8/10/2017 and pay 100rs extra for one day delivery but when i track my order on 9/10/2017 it's shows your order has been deliver and signed by satyam singh but i did't get my order till now and when i call amzon customer care person at 9/10/2017 he say you will get your order soon but i have not get my cell phone yet and on the next day(10/10/2017) when i again call customer care person then he say you will get your order under 12/10/2017 after that if you not find your order then your money will be refunded in your account but now they refuse there promises they don't transfer my money and my complaint number is 8740

I have bought a sandal from amazon. But due to different of design shown in the image. I initiated to return the product but company has not pick my the item and also not refunded my money.
I have called company 4-5time but it seems that company has not interested in this matter they simply told me "aaj ho jayega kal ho jayega..
Plz look the matter.

Hi as i had irdered shoes its delevery date was yesterday and i waited for a day. No delevery agent approached me and now the status shows rejected by you and returned to seller. When i cal delevery agent he says its in office we wil get it to you by today. But now i receive a mail as returned to vendor. Very disappointed by the delevery agent. The product never came to me so how cud i regect that. Delevery guy has no clue about the product and says might be sm delevery boy took it it may reach you til evening.

I have purchased nokia 3310 mobile from amazon which delivered to my place on 10th oct 2017.

There are two issues with product
1) mobile box was tampered-so i didn't open the product further and kept as it is.
2) mrp not mentioned over the box (Current mrp is 3599 and i purchased from amazon at price 4399) — this is serious issue. Amazon should not allow seller to sell their products above mrp.

On 10th oct 2017, i raised return request of product (Date-11th oct 2017 time slot 7:00 am -10:00 am). Courier pickup boy came to my home at around 11:45 am and insisted me to open the box as he wants to check phone. So i told him to open it on his own responsibility. He didn't agreed and asked me to call customer service. He was very arrogant and not ready to listen anything. Finally he let without any pickup.

On 11th oct 2017, i raised another pick request (Date-12th oct 2017 time slot 7:00 am -10:00 am). Courier pickup boy didn't turned up till 4:30 pm. So when i again called customer care person, he told me that due to festival season we can not fulfill commitments on time. You have to wait. May be till saturday 14th oct 2017 and there us no use of calling and following up.
Also not able to provide any eta for pickup.

I really don't understand the policy and behavior of amazon.

This is really frustrating experience with amazon this time.

Appreciate if some one can look into this matter and get it resolved.

I bought a decorative item from amazon[protected]) costing around 7000/- back in june and product delivered in august, after that we send that item usa with out open the pack as item is heavy. As soon as they received the product it's starts leaking, so i contacted amazon and they asked me to contact seller, so i did that. They took some time and denied my claim without reason. So i contacted customer service, they are talking very rude and then i wrote a review on that product, amazon reject my review as well. Not sure what to do.

No.[protected] order date: 25.07.2017
Supplier : darshita ashiyana private limited
No.1/b, indospace logistics park
Puduvoyal
Durainallur village
Ponneri taluk
Thiruvalluvar
Tamil nadu 601 206

I have purchased redmi 4 (Black 32gb) mobile phone for an amount of rs.8, 998/-through amazon on 25/07/17. Copy of the invoice is enclosed herewith for your reference. Only two months are over. Now the phone is not working properly. Automatically the phone is getting on for the incoming call and also i am unable to hear the incoming call sound. I can able to speak for the incoming calls after put on speaker. It is not that the product which you supplied to me is defective. Hence i request you to replace the product urgently.

Dear sir/madam

I am neeraj vashishth. I have bought a laptop of dell company via amazon. The order dispatched to me on 6 oct, 2017. I am facing performance and os issue in the laptop. So i request to amazon to return and replace the item. They give me the pickup tracking id[protected]. They also give me the time to pickup the item on oct 12 between 10:00 am to 13:00 pm. But they didn't come to pickup the item.

I have order two kids Apple watches bearing order no.[protected] dt 8.10.2017 from amazon company and the parcel send by Jaidev Mal & sons through PAN No.AMZPG7269G GSTIN NO 07AMZPG7269G1ZC through amazone. Once i have received and seen it contain no watches but only stickers found in it Pl take necessary action against such company n forced them to refund my money back.

Amazon courier guy has not called me for order. As i got information about service person, i tried to call him but i got no response from mobile. And i tweeted to amazon customer care and they told me i will get it by 8 pm. I had followed them through tweets till next day morning. But i have not received the product. I got a call from amazon delivery person next day after 12pm. For getting my product i was in touch with them for more than 12 hours. But they even dont felt responsible to deliver atleast on next day morning 9am.

My order for prestige 2burner gas stove is being returning by the deli dry boy without coming to my door step. He had call me over mobile but unfortunately i could not attend as i was in a important meeting at about 1.30pm i rang him seeing the missed call but he refused to come to my door although i am ready to pay the cod order. My phone no is [protected] and e mail i'd [protected]@gmail.com.
Please arrange to resend.

Mrityunjaymaji
Novara sonarpur kolkata 700150
Order no. 402_4745957_8640322
3.10.2017

I had placed an ORDER #[protected] Philips BT1212/15 Beard Trimmer (Green) prepaid order was about to deliver on 10 Oct 2017 as per tracking page it was out for delivery on the same at end of the day on Tuesday, 10 Oct
7:32 PMThe courier was unable to contact the recipient to arrange delivery. Please contact Amazon.
Lucknow, IN

this was the status, But no one has been contacted to me regarding delivery of my after that day on 11th Oct 2017 i had inquired for the same and customer care had assured me that my order will be delivered to me by 11 Oct 2017 till 8:00 pm but was not done So, once again i had contacted to customer care on 12 Oct 2017 but they also are not aware of delivery date and time they also saying that your product will deliver on 12 Oct 2017 after getting all this irrelevant revert i had asked for refund, without conveyancing me they had directly cancelled my order, but not initiated the refund of mine.

This was an worst, Rubbish & Unconscious service support from amazon which i had experienced. Hence hereafter i am not going to shop with amazon and also recommend to other colleague also to not to shop with this kind of fraudulent and irresponsible online shopping agents.

Please initiate my refund immediately as i no longer wants to continue with amazon.in

I ordered for a hair dryer and hair straigthtner combo pack, but received only the dryer... The product details are — � nht-8100/05 hair dryer + 860 hair starightner combo kit (Black). Order date — 08-oct-2017
Order # —[protected]
Order total — 940.00 (1 item)

Please help me this. I spend so much money and i didnt get the product

Hello,
This about the order #[protected]. It was supposed to be delivered on 9th-oct but did not and the status showed was delivery boy could not contact. So next took follow up contacting amazon customer care for the same. Response was "it will be delivered in next 24-48 hrs." but again no status change. On 11th morning status was changed to "out for delivery", for whole day did not receive any call. Again contacted customer care, no progress/ update till 9:30 pm. So, called customer care at 9:30 pm for the escalation. Suddenly, @ 10 pm the status got changed to "package delivered". At that moment call customer care and registered the complaint.

I really have a question, how authentic amazon is?
Did not get any constructive feedback from customer care. Don't know how much they are informed.

It is absolute case of fraud.

Pl suggest how to proceed?

Thanks.
Ashwin

I have received a message saying the amazon package has been directly handed over to mr. Aayush after his signature.
While in reality i have had no package delivered to me.
I called up the courier guy and he says sir we come daily to your area we know you so we have done this, we will give you your package.

How professional can these people get! How can they sign for me and claim in financial records that the package has been delivered while it hasn't been?
I am still waiting for the package to be delivered. Hope its not a scam. Amazon should hire verified people to make the deliveries.

On the last amazon big sale on 21st september 2017, i purchased few items worth rs. 7122.00 however i had to return couple of items due to quality issue.

On 4th october 2017, i raised request for return/replacement/exchange of two bedsheets. After few days, i checked with amazon customer care executive that it is not possible to
Exchange the product and they will refund the amount.in that case, my total purchase amount will be decreased to less than 5k and i would not be eligible to get 10% cashback.

Please note that if replacement choice would have not shown while raising the request, i would have not placed the request to return. Since i got the option to replace, i went ahead and place the request.

Now with refund of those items, my total purchase bill amount will be reduced to below rs. 5k and cash back will not applied anymore.

I spent more than an hour with amazon customer care executive but seemed that he is helpless to provide solution.

Here i want either one solution:

1. Either replace the bedsheets or
3. Refund the amount of two bedsheets and pay the cashback in form of gift voucher on my final bill amount. P. S.in case of refund, the total purchase value will be reduced to less than 5k.

On 8th oct i have ordered the epson printer and contacted customer support to deliver the product next day. But executive said that if i become a prime member i can get product 24-48 hours. However i cancelled thr order and immediately became a prime member by paying 499 (Because this product was highly required). But today its 5th day but not yet recived. It has caused huge damage to my business. Meanwhile 4 times i have contacted customer support executive. They said they vl do needfull. But no action. So i am planning to complaint in consumer court.
Order (#[protected] of "epson l361 multifunction.

Amazon India had Collected RS.100 Extra for one day Product Delivery. But They did not delivered my product next day and sent me a message saying, We could not deliver your product as we could not contact you on the phone.

I have ordered a knee massager from amazon on aug 24. It got delivered on aug 28. I requested for return on aug 29. Before ordering the product itself i had enquired whether that product would be returnable or not and i was affirmed that it is returnable. That is why i made the order. But that product is not yet picked up and i am stuck with a useless massager and i am out of 25000. Until sept 18 i called amazon customer care numerous time to pick up the product but to no avail. I was told that my money would get refunded even if the pick up is not done. But it didn't happen. From sept 18 - oct 11 i was out of station. But after that i again called to pick up the product to which they replied that i will have to courier the product and i was given a couple of links of courier services but none of them worked. Some of them were non functional in my city and some sites were themselves not working.

I just want my 25000 back.