Amazon India Complaints & Reviews

I purchased a tv from amazon during a sale. It was supposed to be delivered to me in 4 days. When it did not arrive, i enquired. I was asked to wait for 3 more days. The tv did not arrive. So i contacted again. They said they will look into it, but did not come back to me. I contacted them again after a couple of days. They said my problem will be solved, but they did not get back to me. Finally, i contacted them again yesterday, and today i received an email saying that the tv has been returned to the seller. The offered me a refund and advised me to wait for the next sale.
They did not give a reason why the tv was returned. They did not follow up on my repeated requests to follow up, but nothing was done.
I believe a contract was made at the time of purchase between amazon and me, and it is their responsibility to deliver the tv to me.
At present the tv is 5000 inr more, and i do not want to pay more for someone else's mistake. I have refused to accept a refund from amazon.

I just ordered a jbl earphone which was expected to get delivered by 9 oct 2017. The courier arrived jammu hub at around 10-11 am. I was expecting the delivery on the same day that just not happened. I contacted the customer executive and he just assured me that my courier has been set to highest priority and it will be delivered surely on 9 octwhich again didn't happened. On this day i contacted the customer service again he again assured of the delivery on the next day so i told him to just call me before delivery as i will not be available at home. The courier service provider just came to my residence and when he saw that there is nobody available he just left without giving me a call and i just missed my courier.
So this is my request to you to improve your transportation services otherwise we have to place our order from some other e-commerce sites.

I am jivan chawda i have purchase samsung galaxy j7 prime black date 4/10/17
And i am waiting for my item order 5 day and i have also check tracking package. But delivery date before 1 day i am receiving mail. And sms by amazon team, my item is not deliverer to me for seller issue. That is amazon team fault. I have no refund, i want my item same amount and same piece

Hi

I am ganesh rao i have visited the vodafone store and booked iphone 6 for 20999, on oct 5th were amozon great indian sale was running, it was abt to deliver me on 10oct, but you people are sent me the mail and sms saying ur order has been cancelled for account issue, i have used debit card nd amt got debited on the same day of booking, today u people are sneding me the sms it has been cancled, i[censored] hd sent me on the same day i would have re-booked the same now its showing me the prize of 26999, this is really not fair, request you to kindly check and re-book my order,
Order id
[protected]
Order date 05oct
Address : no 28 vodafone store 2nd cross basaveshwar nagar 560079
Landmark next to navya bar
Mob no [protected]

I ordered a watch at the time of durga puja... I have a done pre payment for the parcel... On 6th september i got a message that my parcel is successfully delivered to me but i even a single call has not come for the parcel by delivery boy... I wait for two days that by mistakelly they have sent this msg but they this is not by mistakelly some one has taken my parcel...
Therefore please kindly help me to get this resolve and plz i need my watch or other wise i will involve police also to get the theif

My order number in[protected] which is a bluetooth earphone and this is the worst quality i have ever received i want my refund and replace this product.
Mr yameen is the quality incharge for this product. What the hell have you checked the quality. Sound is totally distorted speakers are burttely out of order.

I need my money back not at all expected tonreceive this from prime account

I purchased a one + five mobile from amazon website on 21st september'17 and took an exchange offer which they had at that time. I am having samsung galaxy a8. I purchased the one + five phone with 128gb rom and 8gb ram whose actual costing is rs 37, 999/- and with exchange, it came to somewhere around 29, 000 (Approx) after all bank discounts and all offer calculation, the net sum was rs. 28, 090/- which was deducted from my credit card. I took an emi plan which has rs. 4500/ month (Approx) payable in 6 months. Please note that i being a prime customer here, should have got the product by next day max i. E. By 22nd september'17.

I waited till 23rd september and the tracking status was written as sorry for delay, it will be reaching you by 26th september'27. I again waited till 24th september and then i called up the customer care of amazon and they assured me that i will get it by 26th positively. On 27th september'17 when i called them, they stated after holding my call for around 5-7 mins. That my phone has lost in transit and sorry for the inconvenience. The representative told me that he is putting a replacement request right away so that i can get the phone instantly. No extra cost will be taken from me. I said please do whatever you want but send me the phone instantly. I told them that i have uninstalled my samsung galaxy a8 phone and formatted it as i had to hand it over for exchange purpose. I had no phone at that time. They reassured me that i will get the phone within next 24- 48 hrs. Max.

I again waited till 28th september but again with no revert. I again called them up with frustration regarding the status. They apologized and confirmed that my order could not be delivered because of some internal policy of exchange and replacement order. So i need to cancel the order and reorder it. With higher level of frustration, i scolded them and cancelled the order. Also, i humbly requested them that please initiate the refund instantly the moment i cancel because i have emi to pay and bill will be generated soon. They assured me same and told to cancel the product.

Now i am in proper follow ups with them, and they are not responding in the manner they did it earlier. Now they are just apologizing again and again and say that it will be initiated soon. I am really worried as my emi will be generated shortly and i will have to pay the amount, without any reason.

You are requested to please help me out.

I had ordered a designer hub men's cotton t-shirt (T-shirt for men_off-white) on 5 oct 2017. I received wrong dirty t-shirts on 9th october by amazon agent. I immediately filed a return of product. A agent came on 9 oct 2017 but agent didn't took the product instead saying madam this is different product. I can't take.. You have to talk to the customer care. I finally talked to customer care. She said another agent will go to pick your product and as soon as we will get the product, your money will be transferred to your account. I am still waiting for it. Please do solve my problem as early as possible

1st attempt of the delivery of my order happened on october 7th. I was out of town and hence i was told that as per amazon policies the delivery 2nd attempt will be made next day which is october 8th. I was out of town but to ensure that the product is not shipped back to amazon i took a flight back to delhi only to collect the order.

October 8th - entire day i was not given any updates and the amazon app and customer care kept telling me that the delivery indeed will happen on october 8th sunday itself. After multiple follow ups also the delivery didn't happen and amazon india kept providing me false information.

After a lot of emails amazon india tells me that if delivery doesn't happen today they will refund my entire amount. Well what kind of an information is this? I wanted my order and not refund. Finally they scheduled the delivery for october 9th monday.

I am filing this complaint against amazon india for all the harassment i went through, the false and misleading information amazon provided me and the trouble i had to go through.

I need compensation of value equivalent to the order in form of amazon pay balance, or credit card used for making the payment of the order.

You can reach out to me at +91 [protected] or [protected]@gmail.com

Regards
Rohit jain

My name is deependra singh my bank is baroda rajasthan kshetriya gramin bank jaluki, nagar, bharapur 321205. I am purchased cell phone rs. 9499 from amazon india. Date 21.9.2017 by rupee debit card. But some reason i cancel this cell phone. On 21. September.2017 amazon issue a refund rs.9499. But till date i not recvd refund my bank accounts. Against amazon oder is #[protected] then i call amazon customer care no is.[protected]. Pls help us. But he provide reference number:[protected] and told go to bank and give charge dispute filling here is i conversation details-dear amazon ji today i am going for bank for dispute charge filling but bank dennie these type of filling and not help me. I am very upset these thing harping so you give my solution and amount credited my a/c if any format of dispute charge provide me. I am also attached my bank statement. Till date i am not recd my refund rs.9499 so kindly provide proper solution sir. My address is a-47 shyopur, pratap nagar jaipur 302033my mail. Id is dc[protected]@gmail.com

We have procured an hitachi 1.5 ton ac model raw518kud kaze plus vide order no,[protected] dated 23rd sept, 2017.

Ac has been received on 3rd oct, 2017. However, no one has yet contacted for installation of the ac. We are not able to contact amazon customer care through phone.

Pl contact and inform the status.

Regards,

Kulvir singh
Mob: [protected] & [protected]
Bowenpally, secunderabad-500011, telangana

I ordered a one plus 5 mobile on amazon.in on sep21. On sep22 i recieved a package with a wrong phone. I informed their customer care and they arranged for a replacement. The replacement package arrived on sep 27 and i decided to open it in front of the delivery person, but there was no phone inside it. Only charging accessories. I immediately called up the customer care and they asked me to return the package and they would mark it as rejected and process the refund. I have been calling them up frequently ever since. But not getting a satisfactory reply. Now on saturday 7th october, their investigation team is asking me for my aadhar card details. I strictly told them i won't be sharing it. And they are also not giving a proper reason as to why they need my aadhar card details for investigating an issue on their side. Please help resolve this.

I had bought a radio noizzy box retro - xl with order no.[protected]. The item was damaged, antenna was broken and radio was not starting. Its a very low quality product with a price of rupees 2999.00. I want to refund but there is only option to replace the item.
Before this i had ordered a santosh radio which was also defective as it was not turning on and built quality was too cheap.
Its disheartening to see myself cheated. And its not the first time i am facing this problem. I wanted to surprise my father on his birthday. But now when he opened it and it was not turning on. It was really very frustrating.
So, please take action as soon as possible.

Ref:amazon order number[protected] has been cancelled without my permission.
Dear sir/madam
I am booked san disk 64 gb pen drive rs.750/- through cash on delivery method on[protected] and successfully booked confirmation message received. But few hours later your order has cancelled. Message received by amazon through my email. I am call to inform customer care service but seller problem i can do anything answer to me. Your purchase another pen drive to suggest me. I am saying another pen drive on same cost but they replied at the same cost pen drives are not available, to answer me kindly give me my pen drive or any other company pen drive on same cost as well as same gb

Hello,

Amazon selling fake products cheating to customers like...Refer the attachment copy...

Hello All -

This is in regards to Order #[protected] for Iphone 7 -128 GB, worth Rs 54000/-. I would like to inform you that the product was returned on 30th Sep (please see the Attachment) as there were some fault with the product. After returning it I was told that the refund will be initiated within 24-48 hrs. but today its already 8 days, yet I have not received any refund. I also email them about it but no one is responding on the email as well.

When I called customer care they say that my account is on hold/closed. so I need to only email and only those people can assist me on that . But they are not responding. Please help me get my money back

We have ordered a samsung bluetooth which was faulty and we had send it back thru bluedart.
We have sent back on 15 sept 2017 and on 18 sept' 17, we have received a confirmation mail from amazon that they have received the product back.

Till date they have not neither issue a replacement or refund and when we call them, they ask for pod details which is irrelevant after their confirmation mail. It was amazon responsibility either issue a refund or replacement or additional information required communication. But, when we are following up for refund, they asked for additional information. Which is wrong.

Hello sir/madam
I recently placed an order by my account but after while my order was cancelled by you and my amazon account has been hold or blocked by you. Sir i have amazon pay balance in my account about of 900 ruppes. I want to use it but my account is blocked or hold by you. Sir i kindly request you to please unblock or unhold my account.

Reg email id : [protected]@gmail.com
Reg mobile no : [protected]

I bought apple iphone 7 32 gb (Rose gold). I made the payment and the delivery date was october 07, 2017 till 8 pm. I waited the person. Nobody called and contacted at my shipping address. I called the customer care several times, they were saying that they will not be able to deliver 48 hours. This is not acceptable. They are playing with me while giving me the wrong commitment.

Tracking number#[protected]

I want to raise the complaint towards amazon about making fool of the customer and not delivering the package at committed time. They should be penalized for the same. So that no body will be harassed again.

Thanks,
Vijay sharma
[protected]
Vj. [protected]@gmail.com

Issuing refund
Hello sir,
Sbi

I here by dola singh from distt kullu himachal, i am sbi customer of rampur bsr. Shimla hp, account number [protected]
Am writing this mail to file charge dispute transaction, i had to get refund amount from amazon online shopping merchant of rs.2600 on 26 september 2017, they have refunded me amount on above date. I didn't get my amount yet please reflect back to my transaction, please check my bank statement from 26 september to till date it's not credited yet, amazon have sent transaction unique number as reference, reference number is 349002
Please resolve my issue, do needful

Thanking​ you

Regards
Dola singh