Amazon India Complaints & Reviews

I signed up for amazon prime to get my product delivered in less number of days. I usually make online purchases only if it is eligible for one day or two day delivery. With the same hope i ordered a jbl c100si in-ear headphones with mic (White) in amazon on 8th october. The product was applicable for two days free delivery with prime membership. Until yesterday, the tracking order column in amazon.in said, the package will be delivered on 10th october (Yesterday) by 8 pm.
(Check amazon_package_tracking_on_october_10. Png)
Late in the evening, i mailed the amazon customer care, whether i will get the consignment today or not. They gave a tailor-made reply saying, i will get my order by 8 pm. It was already 7 pm when that conversation happened. I again mailed them to know whether i will surely get the consignment delivered, if not i won't wait like an # in the office waiting for this never arriving parcel. For which they replied, they don't want to give false promises and asking me to wait for a day more. They also assured that i will get the consignment by 11th october (Today) early in the morning. But i woke up to see this shocking image in amazon.in website saying my package is expected to be delivered by 13th october.

My order number is "order#[protected]".

I have learnt that amazon doesn't value "customer".
I have learnt that amazon doesn't keep up the "promise".
I have learnt that amazon doesn't deliver product on "time".
Thanks amazon for teaching me a lesson.

I urge people who read this message to not register for amazon prime. It is simply a waste of money.

Also got sms first regarding local delivery boy... They said go for registration on www.amazoncareer.in...I did it... Later they said that send u r documents through cv courier and sms us tracking number... I received message that ur application for delivery boy under process... But i tracked my courier which shows not received by them... Or not delivered... May be fake address... But they keep on sending me mess... If my documents not received by them how it's possible to process my application and keep on sending me mess regarding my application... I understand... It's fake company...2marrow i m receiving there bank details... I will give them a big dick.. Please don't send ur documents like adhar card, pan card or any other important documents which they demand u to provide for job.

I have ordered a mixer grinder of maharaja whiteline joy turbo 750-watt on 4th october 2017 (Price-2299/-). The arrival date of the product was 10th october 2017 (Informed by amazon). Suddenly they informed us that they are going to deliver the product on 8th october by 9 pm and on that day i was unable to receive the product as i was out of the station. Then i told them to come tomorrow so that i could receive the product. But they rejected my order without any permission and sent me a message of "rejection of the product" although i never told them to reject. I was very disappointed by their behavior and service. I want that product back as early as possible. If you do not response my appeal then i will complain to consumer forum.
Please, do the needful action.
Thanking you...

My name is bipin kumar and my registered no. Is [protected] with amazon. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order. After then they block or hold put my account on. I was tring to unhold my account since two to three week by sending mails on [protected]@amazon.in and call to customer care no. But they are not unblocking my account and they are not responding. My address is natraj aloka garden, flat no.402, marine drive road, near ghoda chowk, kadma, jamshedpur-831005.

I ordered a phone from Amazon which was supposed to be delivered by 9th oct 2017. And its 10.th Oct 2017 and its not delivered yet and when I tried to call the customer care they have blocked my number.
Such a pathetic service from amazon.

This is my first experience with amazon but unfortunately. Have
Ordered at amazon india order #[protected] which you have
Delivered to me is defective piece i am highly disappointed, and
Never expected amazon will deliver such
Defective product. So i sent to return this item on dtdc
(D[protected] item you return reached the distinction. But receiver
Refuse delivery show in tracking) and mailed to customer care
They are not responding on my complaint and unable to give me
Refund.. Even i contact the customer care 10 times. But no positive
Response from them. So, i really unhoped. So please solve this problem
So that i may be continues with you. Tq

This is to inform that i had ordered an trolley bag from amazon india on 2nd week of september 2017 and received the product on 3rd week of september 2017. The product that i received was made of quality and decided to return the product. For this product, amazon team responded that they cannot return the product from their end asked me to return the product and informed that they bear the courier charges for this. After getting the confirmation, i couriered this product with my own expenses which costed rs 1250/-. Amazon customer support informed that they wil refund the amount as soon as i send them the courier charge slip/receipt. I had sent them the scan copy of courier charge slip/receipt on 26 september 2017 and called immediately to customer care. The customer care people informed that they have done all the process from their end and it would credit to my account in 48 hours. This was the false promise provided by the customer care. After that i keep on following and the final date they said was before 10 october 2017, i will receive the payment. But till they have not made the payment. This is ridiculous service and fake promise which amazon customer care is providing to the customers. Now they have stopped responding to my emails and the when i call to customer care, they are again asking me to wait for some more days. Some people at customer care says, it is not at all processed from amazon end. Cheating online service.

Regards,
Deepak
[protected]

Amazon se infocus turbo5 rs. 7.999 mobile od. 8 sep. Deya jo muje. 18 sep ko mela or mene 21. Sep. Ko return kiya jo amazon. Ko 25. Sep. Ko. Mela 3. Tarekh ko mera refund ne neschy huwa jo abhi takh nhi mele or amazon ne costmar service centre walo mera number bhi bloc kardiya amazon online ko koybhi podcasts return karne parsan karti or apne manmane karti jo garak ke sath dhoka he. Koy bhi garak amazon se sawdhan rehna [protected].

Three times over same thing happened. We know the phn no of delivery agent.
From morning we get the sms that my ordered object is arriving today and yet in the end of the day without receiving the product we receive the sms that the product has been delivered. Being a prime customer it is a frustration proposition after all the orders are prepaid.

Respected sir,
I have booked zebronics bt4440rucf 4.1 channel multimedia speakers against order#[protected] on 07/10/2017. Today, 10/10/2017 i have received the product which was already used and returned by someone to seller cloudtail india private limited. They have pasted a white sticker on returned product and again sent back to me. When i open the product i came to know that the product was used and returned by some one. It was very clear that amazon cheating the customers by taking the money from customers. Attaching the pictures for kind perusal this is the second time i have faced the problem with amazon. Earlier also same thing happened with amazon and at that time they have arranged the replacement. Again the replacement product also damaged product. So they have committed to do not repeat to issue in future and that commitment was not followed by them. It was my personal worst experience with amazon as a prime customers. We are paying the charge also for prime member ship as they told that there are very good facilities for amazon prime members. These are the facilities they are providing for us. I dont know what amazon thinking about customers and how easily making customers as fools. I have mentality disappointed with this service. It was waste of my valuable time for ordering, waiting for delivery and again mailing to amazon for the defective product. It was wate of my hard earned money also. They were taken the money and selling the wrong, used, returned, defective products to customers. It was very clear that amazon cheating the customers by taking the money from customers. I sincerely requesting honor to take necessary action on amazon and help us.

With best regards,
Prasad imandi

I placed an order on amazon a strontium nitro plus otg 64gb pen drive just after one that order was cancelled but repeatedly i got message from "pickrr technology" order id 1063442 and tracking id[protected] with a tracking link https://www.delhivery.com/track/package/[protected]. after delivery i get a transcend 32gb pendrive. My concern is i ordered on amazon but how pickrr technology company hack data from amazon and fraud me. I have all proof if required contact me [protected], [protected]@yahoo.co.in

I have order phone which i faulty and i have raised complaint many times but no one is responding even after 20days from the purchase... Only getting automated response from amazon.. Wtf.. Please resolve asap.. [protected]. And even i received an sms from the amazon for a technician visit but unfortunately he didn't made any call nor he answered my call when i did.. Please check the status. Thank you in advance hoping the quick resolution

Item booked on 21 sept 2017 and amazon committed to delivery before 29 sept 2017. But so far item not delivered more over not tracking details also, when ever we are contacting the customer care and escalation team they will come back with 2 to 3 working days, so far not revert about my deliver

Some of customer care executives told me if want cancel the order, i feel this one way of money looting from online shopping firms. Eg: avg order size rs 10000/- amazon collecting 2000 order and item will not deliver 1000 cases and inform to customer for cancellation (Process will take 10-15 days). Customer paid money when he is booking and getting money back on after cancellation (Gain take 4- 6 working days)
Total apx 20 day amazon getting customer money and they generating some profit on the money

Please take serious action against the issue

Hi,

I"ve ordered tempered glass for my honor 8 mobile. The product delivered was not suitable for my mobile. I placed a return order more than 3 months back. Nobody contacted me for the pickup. I've placed multiple complaints through customer care but nothing happened. Nobody contacted me nor my money was refunded.

Order date: 28th july 2017
Order no:[protected]
Name: vijin j
Mobile no: [protected]
Seller name: best store

Dear sir/madam
This is my card no. [protected] i m purchasing a mobile phone moto g 4 plus... His order number is[protected]... But i found 2 emi in my credit card account... Please give me reason behind it inform me on my email id and phone number... My mobile number is[protected]... My email id is aps. [protected]@gmail.com

Thank you

I have ordered an xbox from amazon.com which was not delivered by the due date. Later amazon.com offered that they will give me usd 500 in amazon.in account which will help me in buying it quickly form india and will save time on delivery. But amazon.in changed the amount from usd 500 to inr 500. This is a clear cheating case.

I am following up with amazon on this continuously but amazon.com keep pushing me to amazon.in and amazon.in keep pushing me to amazon.com. I am really confused what should i do.

I have purchase washing machine from amazon on 24-sep-2017 and received the item on 02-october-2017. I have open the item was broken in internal body so i have complain to amazon and created a return request on 04-oct-2017. They was arrange pickup on 05-oct-2017 but i did not received any message and confirmation from amazon side. I have many time called to amazon customer care and they will said wait for 24 to 48 hours but no one came the pickup for product. Today morning they again arrange pick but again no one came for pickup. Please help me for this fraud vendor.

Amazon customer support is pathetic.. They dnt receive my mail... My product was supposed to be delivered by 9th oct.. Not received my product... They are not able to find out why the delay in delivery.. There is no senior or supervisor available.. No complaint id available... Best part is, their tracking system shows that the product is delivered... Horrible... They are not afraid of loosing a customer..

The item ordered is not yet delivered, its been more than 5 days since we received a message saying its out for delivery. The order id is https://www.amazon.in/gp/r.html?C=271LVDSQZTACD&K=13CG2JYHNE5PY&M=urn:rtn:msg:[p...⇄

I am very much pissed off with the delivery services of amazon. My past 2 orders has just went for a toss and moreover the reason mentioned for late delivery is pathetic.

Every time i, myself contact the delivery agents atleast 3-4 times and they end up giving false reasons for late delivery.

Customer care executives too did not help much. Below are the details of both the instances.

Order #[protected]Amazon pantry order i. E. Next day guaranteed

Delivery)
Placed on 05th october 2017
Expected delivery date - 06th october 2017
Actual delivery date - 07th october 2017
False reason for late delivery - could not contact customer on phone

Order #[protected]
Placed on 3rd october 2017
Expected delivery date - 09th october 2017
Actual delivery date - 10th october 2017
False reason for late delivery - could not be delivered as no one was
Available to receive it

To err is human, and i completely understand that delay can happen. But giving false reasons and blaming the customer (Me) is bothering me.

I want strict action against it. And also some gesture, as i have wasted by whole day in my pantry order waiting for the delivery.