Amazon India Complaints & Reviews

I have ordered nokia 6 device from amazon and it was delivered to me on 11 oct 2017. I found the device was faulty and i raised a return request but there is no pickup has been done for this then after few days i call and mailed amazon team that still there is no pickup has been done then they told me that the return window is closed and now they can’t do anything, this is really insane from amazon after few complaints i got a call that i need to send service denied letter from centre and sent to amazon but the service service centre clearly mentioned that they will not give the service denied letter. Now i am helpless coz amazon giving the silly excuses and not helping me this is the worst customer service by amazon.

Dear cnbc,

Subject: complaint against amazon.in online shopping merchant site fraud.
I am kapil sharma. Actually, i have booked an iphone6 cost 21000/- from amazon india online by using their prime membership with guaranteed delivery till 6th october 2017 (Order details:[protected] on my office address in noida.
But i haven't received the product yet and i have got a message that your product has
Been delivered and a receipt signed by the customer.

They also provide their delivery boy number (Murli - [protected]) in the message which was not available whole day yesterday
And working in the evening around 7 pm when i called him he told me that he has no product to
Deliver on this address and talk with me very rudely.

I called several times to the amazon customer care and not getting any proper response (Wait for 1 hour repeatedly only this response)
From them. One of their customer executives told me at 7:52 pm when i called yesterday that you will get your product delivered by tomorrow 7th october
2017 by 11 a. M surely but haven't received yet.

When i called him one more time 11:48 a. M today (7th oct 2017) he told me that we are investigating your issue and please wait for next five business
Days. I found myself cheated by amazon.in nor i have a product neither my money. Now i am mentally disturbed.

Please help me on a priority basis. Otherwise, amazon will not resolve my issue. (Kapil sharma new delhi - 110006)

Looking forward to it...

Last shopping from amazon as the delivery status is showing as delivered. However, product is not yet delivered. Paid for 2 days delivery charge and now have to wait for another day for the product to be delivered as per the info provided by customer service.
If it will be delivered tomo then will have to return the product.
Delivery agent number is also switch off.

Issue :
Three times payment to the same order. Order details are as follows :
Please my refer order :
Order#[protected]
Ordered on 23 september 2017

Product details (On cod) :
Redmi 4a (Grey, 32gb)
Sold by: rocket kommerce llp
Courier: amazon transportation services, tracking #:[protected]

Dear sir,
Please note that i have paid once by net banking (Inr 6998.00/-), once by debit card (Inr 6998.00/-) and once by cash (Inr 6998.00/-) for the same order (Details given above).

I had chose cod option while ordering the item. But as i was unavailable when the parcel came for delivery, the delivery agent suggested me to keep the parcel with security and pay him the amount of parcel online. He shared the following link with me for online transaction : https://www.ezetap.com/cnp/remotepay/pay?token=64SEAWs98CCwoS1Kwqpw
I first paid using net banking option, payment got failed, but the amount of inr 6998.00/- was debited from my axis bank account (Account no. [protected] and ifsc code : utib0002657) against reference number : inb/[protected]/e-billing solutions pvt ltd.

I again tried for second time choosing debit card option, and again the payment failed but the amount of inr 6998.00/- was again debited from my axis bank account (Account no. [protected] and ifsc code : utib0002657) against reference number : inb/[protected]/e-billing solutions pvt ltd.
Finally, i paid inr 6998.00/- in cash to amazon delivery agent to get my parcel.

While enquiring with axis bank, they told the issue is with amazon and asked me to contact you for further action.
I, herewith, request you to expedite on this matter urgently as i am your regular customer.
Kindly arrange to refund the amount of inr 13996/- (6998+6998) and check the matter with your accounts and give suggestion for further action.

Thanks and regards,
Saylee kumbhar
Email id : saylee. [protected]@gmail.com
Contact number : +91 [protected]

In flash sell and great indian sell they just wasting our time actual they not deliver the products.
I have ordered this mobile (Lenovo k6 power 32 gb, 4 gb, order number:[protected] at 28 sep 2017 at rs:8300, after order this mobile i have tracked shipment 7 days and finally without reason my order cancel. When i call amazon customer care they told me, you need to place order again with current item amount rs: 11190, that means without my any mistake i need to pay more amount (Rs: 2890) to get this product. I have tried to give my feedback but completed feedback option also disabled, only seller feedback available. I am very unhappy on amazon and their sellers.

Gorakhnath patare
Mobile: [protected]

I oredered a ziya synthetis kurta on sep 24. Orderno: (Zikucr1435-s_blue) it was supposed to be delivered before oct6. And i received a message on oct 6 stating product successfully delivered which is not true. I didnt receive it yet. When i contacted the courier service he told that they are not providing service in that area. They are planning to return it. So what about the message i got that your product is delivered? What about the refund?

I purchased a one + five mobile from amazon website on 21st septemnber'17 and took an exchange offer which they had at that time. I am having samsung galaxy a8. I purchased the one + five phone with 128gb rom and 8gb ram whose actual costing is rs 37, 999/- and with exchange, it came to somewhere around 29, 000 (Approx) after all bank discounts and all offer calculation, the net sum was rs. 28, 090/- which was deducted from my credit card. I took an emi plan which has rs. 4500/ month (Approx) payable in 6 months. Please note that i being a prime customer here, should have got the product by next day max i. E. By 22nd september'17.

I waited till 23rd september and the tracking status was written as sorry for delay, it will be reaching you by 26th september'27. I again waited till 24th september and then i called up the customer care of amazon and they assured me that i will get it by 26th positively. On 27th september'17 when i called them, they stated after holding my call for around 5-7 mins. That my phone has lost in transit and sorry for the inconvenience. The representative told me that he is putting a replacement request right away so that i can get the phone instantly. No extra cost will be taken from me. I said please do whatever you want but send me the phone instantly. I told them that i have uninstalled my samsung galaxy a8 phone and formatted it as i had to hand it over for exchange purpose. I had no phone at that time. They reassured me that i will get the phone within next 24- 48 hrs. Max.

I again waited till 28th september but again with no revert. I again called them up with frustation regarding the status. They apologised and confirmed that my order could not be delivered because of some internal policy of exchange and replacement order. So i need to cancel the order and reorder it. With higher level of frustation, i scolded them and cancelled the order. Also, i humbly requested them that please initiate the refund instantly the moment i cancel because i have emi to pay and bill will be generated soon. They assured me same and told to cancel the product.

Now i am in proper follow ups with them, and they are not responding in the manner the did it earlier. Now they are just apologising again and again and say that it will be initiated soon. I am really worried as my emi will be generated shortly and i will have to pay the amount, without any reason.

You are requested to please help me out.

Dear sir,

Actually i have ordered a sony headphone for rs.549 on 4th oct and it has delivered on 6th oct.
It was good and fast delivered one, but that product not effective to my mobile so i expecting refund for that but it has not showing refund option, it shows only return and replacement. I never want this product replacement, i had expecting the refund only.
Please help me to get refund for that and am ready return the product with label.
My order #[protected]
Mail id: [protected]@gmail.com
Contact no: [protected]

I bought phone in amazon.. When i contacted their support i clearly told them it was bought on august end. They asked me doa form etc.. Then they told we will do refund or return.. After sending all documents finally they are telling our customee support people wrongly passed the information and there is no option to return.. Simply they made me fool for 3-4 hours.. They wasted my time.. I need solution on this

I have complain for the Amazon you are not pick-up my product...why why you not pick-up my product I am calling to every day you're costumer car but the are all are Same argument...
So please pick-up my product otherwise I am strong action against Amazon...i complain with you consume cort

I ordered nokia 3 three times between 20.08.2017 to 24.08.2017 and every times my order got cancel by amazon or saler. I got the refund of two orders of rs.10.199 each. But i haven't received the refund of remaining order yet. I am behind amazon team since last 45 days. Everytime they saying it will be clear within 48hrs but nothing happening. Amazon does not provide proper email address to resolve the issues. Customer care executive are naive and immature in handling customer complaint. They didn't even connect me to their customer executive i tried multiple times but no response...

I have ordered an epillator through credit card.. I didn't receive my product but it's showing as delivered.. On the particular day I was in the same address but they are telling it has been delivered to me.. When I ask the refund they are responding properly..

:why are you fooling people that micromax infinty is for 13999 every where in india its available for rs 9999 since day it was launched i was waiting for your sale i thought there will be some price slash but you jus fooled everyone ill prove it to you. How can you fool your valuable customers, il publish this in tomorrow' leading newspapers. This story and your fraud. Im sending all the info to india tv, ndtv, abp, aaj tak, news 24 etc and yes ill be sendin you a notice from consumer court in delhi ill start hunger strike because of you people its a sham. My name is akshay abbott r/o delhi. I was so excited about your sale but today im shocked to easily you trick people. Ill see you in court. My phone number is [protected]. Please take action on them they are scared of filing a case. Il do a hunger strike on tuesday if i dont receieve the phone or ill commit suicide

Thank you
—
Akshay abbott

Sir,
Ref to subject i have raised a very highly sensitive issue which i have faced about my purchase product loop kids purple bicycle in which order was placed on great indian sale on 22 sep 17 amount was 2499 for this product. You may be aware that about your assured policies for prime members that purchase product shall be delivered within 2 to 4 business days. But finally you could not fulfilled your assurance as a example my purchase product could not delivered by delhivery courier team and delivery goes beyond timeframe which i never expected as holding prime membership. As contacted by delhivery delivery boy on 05/10/17 at 9:45 hrs in my registered mob no-[protected] in which they contacted through phonecall from mob no [protected] that due to big item, undersigned can collect the same from their hub.in which i simply denied to collect the same from their hub as a terms that product should be delivered at customer door step without any bound to customer. So i simply ask you that although i repeatedly was follow up since 1st oct 2017 then why no resolution finally come out. I simply convey the msg amazon that if the same product delivery not done by 7/10/17 1st half within 2 pm, it leading misguide and grievance will be forwarded to consumer forum as well as will be spread to social media to know about your fake business.

My name is sumanta dey. I have ordered one plus 3t order no[protected] and paid rs-25000/but they delivered me two nirma soap and one old ac adaptor inside the box. Same time i inform amazon. They telling me they investigating internally. Today 15 days over they are still investigating. And said if you have problem go to police station. Amazon is a fraud shopping site. My advice is don't shop from amazon. At least i am cheated from amazon and share my experience. Mobile imei no :[protected]
My mail id - [protected]@gmail.com

This is a worst company and a complete fraud.
Please find the attached attached copy of screenshots. Email copy showing amazon promised to deliver my order/laptop by 6th-oct-2017. But they didn't deliver it to me. However, when i called amazon customer service, they did not understand my problem or they were adamant about not understanding my problem. They were head stubborn & didn't even compensate for the "failed promise". The worst part is, even after giving repeated call's to amazon customer service here in india, they promised to give me "rupees 100/- amazon pay balance" as good will gesture - but even that, was a fraud promise and i received nothing.
Please close this company here in india. They are looting indians and they don't value customer's money or feelings.
This is a cheat company and a complete fraudster.
I request indian government to take legal action against this company and close it and set an example to the world.

Hi, i am very disappointed with amazon. And since few months, i am not at all satisfied with amazon. Firstly, the phone which i ordered is not available offline.
I ordered nokia 6 from amazon by seeing the features of it, but it really disappointed me a lot. It is not fulfilling my purpose for which i purchased this phone. Firstly the camera quality is poor which i needed the most. Secondly, the touch quality is not good. Thirdly, it takes more than 3 hours to fully charge and gets discharge in 12 hours only.in todays time, all the latest phones takes max 1 to 1.30 hour to get fully charge. I really want to return this phone. Earlier you had a policy to return the phone, but suddenly this time you refused to return the phone until and unless the phone is defective and damaged. Tell me one thing, neither the customer can check out the quality of phone in market as it is not available offline, nor amazon returns the phone then what will the customer do, if the customer didnt like the phone. You only tell me, why the customer will buy the phone from amazon. And i can assure you, you will number of customers coz of your new non returnable poolicy. I am really regreting to purchase this phone from amazon and i assure you that from next i am not gonna purchase such item from you if you are not able to return my nokia 6.
Please look to this matter.

I have paid money on my card and still havent recieved my item.!! order number is #[protected]. was supposed to deliver days back and they dont try alternative numbers too. hate the service being a customer for years.

I never cancelled my products but gati courier return product to Amazon. Gati courier gave me a sms out for delivery an d then they did not contacted to me. After one day later was showing me your products undeliverable.my docket number[protected].

I purchage a Sony 16GB Microvault USB Flash Drive date on10 jun 2017 Amazon.in order number:[protected].but my drive put on computer show on this write protect now.or not supported.
so sir pen drive warranty period runing.so i requested to my pendrive replace very soon my address.