Amazon India Complaints & Reviews

We have procured an hitachi 1.5 ton ac model raw518kud kaze plus vide order no,[protected] dated 23rd sept, 2017.

Ac has been received on 3rd oct, 2017. However, no one has yet contacted for installation of the ac. We are not able to contact amazon customer care through phone.

Pl contact and inform the status.

Regards,

Kulvir singh
Mob: [protected] & [protected]
Bowenpally, secunderabad-500011, telangana

I ordered a one plus 5 mobile on amazon.in on sep21. On sep22 i recieved a package with a wrong phone. I informed their customer care and they arranged for a replacement. The replacement package arrived on sep 27 and i decided to open it in front of the delivery person, but there was no phone inside it. Only charging accessories. I immediately called up the customer care and they asked me to return the package and they would mark it as rejected and process the refund. I have been calling them up frequently ever since. But not getting a satisfactory reply. Now on saturday 7th october, their investigation team is asking me for my aadhar card details. I strictly told them i won't be sharing it. And they are also not giving a proper reason as to why they need my aadhar card details for investigating an issue on their side. Please help resolve this.

I had bought a radio noizzy box retro - xl with order no.[protected]. The item was damaged, antenna was broken and radio was not starting. Its a very low quality product with a price of rupees 2999.00. I want to refund but there is only option to replace the item.
Before this i had ordered a santosh radio which was also defective as it was not turning on and built quality was too cheap.
Its disheartening to see myself cheated. And its not the first time i am facing this problem. I wanted to surprise my father on his birthday. But now when he opened it and it was not turning on. It was really very frustrating.
So, please take action as soon as possible.

Ref:amazon order number[protected] has been cancelled without my permission.
Dear sir/madam
I am booked san disk 64 gb pen drive rs.750/- through cash on delivery method on[protected] and successfully booked confirmation message received. But few hours later your order has cancelled. Message received by amazon through my email. I am call to inform customer care service but seller problem i can do anything answer to me. Your purchase another pen drive to suggest me. I am saying another pen drive on same cost but they replied at the same cost pen drives are not available, to answer me kindly give me my pen drive or any other company pen drive on same cost as well as same gb

Hello,

Amazon selling fake products cheating to customers like...Refer the attachment copy...

Hello All -

This is in regards to Order #[protected] for Iphone 7 -128 GB, worth Rs 54000/-. I would like to inform you that the product was returned on 30th Sep (please see the Attachment) as there were some fault with the product. After returning it I was told that the refund will be initiated within 24-48 hrs. but today its already 8 days, yet I have not received any refund. I also email them about it but no one is responding on the email as well.

When I called customer care they say that my account is on hold/closed. so I need to only email and only those people can assist me on that . But they are not responding. Please help me get my money back

We have ordered a samsung bluetooth which was faulty and we had send it back thru bluedart.
We have sent back on 15 sept 2017 and on 18 sept' 17, we have received a confirmation mail from amazon that they have received the product back.

Till date they have not neither issue a replacement or refund and when we call them, they ask for pod details which is irrelevant after their confirmation mail. It was amazon responsibility either issue a refund or replacement or additional information required communication. But, when we are following up for refund, they asked for additional information. Which is wrong.

Hello sir/madam
I recently placed an order by my account but after while my order was cancelled by you and my amazon account has been hold or blocked by you. Sir i have amazon pay balance in my account about of 900 ruppes. I want to use it but my account is blocked or hold by you. Sir i kindly request you to please unblock or unhold my account.

Reg email id : [protected]@gmail.com
Reg mobile no : [protected]

I bought apple iphone 7 32 gb (Rose gold). I made the payment and the delivery date was october 07, 2017 till 8 pm. I waited the person. Nobody called and contacted at my shipping address. I called the customer care several times, they were saying that they will not be able to deliver 48 hours. This is not acceptable. They are playing with me while giving me the wrong commitment.

Tracking number#[protected]

I want to raise the complaint towards amazon about making fool of the customer and not delivering the package at committed time. They should be penalized for the same. So that no body will be harassed again.

Thanks,
Vijay sharma
[protected]
Vj. [protected]@gmail.com

Issuing refund
Hello sir,
Sbi

I here by dola singh from distt kullu himachal, i am sbi customer of rampur bsr. Shimla hp, account number [protected]
Am writing this mail to file charge dispute transaction, i had to get refund amount from amazon online shopping merchant of rs.2600 on 26 september 2017, they have refunded me amount on above date. I didn't get my amount yet please reflect back to my transaction, please check my bank statement from 26 september to till date it's not credited yet, amazon have sent transaction unique number as reference, reference number is 349002
Please resolve my issue, do needful

Thanking​ you

Regards
Dola singh

Hi team,

My credentials below.
Email: [protected]@gmail.com
Mob:[protected]

I got the lenevo ideapad 320s delivered on 1st october. It is working very slow. I contacted with the lenevo customer care. Their engineers interacted with the machine and found the machine is defective one. I placed a return order on 2nd october and followed up their customer care several times. Till now nobody has come to pick the laptop.

Request you to do the needful.

Regards,
Itishree sahoo

My amazon username is -
Aadish. [protected]@gmail.com.
Contact number [protected].
I had ordered intex powerbank from amazon.in in the month of february. I returned the product as it was in a bad condition.in spite of contacting amazon for a number of times, i still did not receive my money back although i returned the product immediately. It's been 7 months. Help me with the same

Sir please i m second chance comlaint of obd exchange.
I m purchase a obd all car scanner. But obd not work some cars. And u say that obd work properly all cars. Sir obd not work some car like... Scorpio, swift
Etc... Sir please backup a obd and exchange obd... My phn no is [protected]... And sir please fast anser me... Sir.. Sir help me... Backup a obd scanner...

Sir,
With reference to order no. :[protected], order dt: 04.10.2017, invoice no. Qwit-7827, invoice details : gj-qwit[protected], invoce dt. 04.10.17 in the bill you have mentioned 2 nos. Of trendz style taffeta silk print sarees @ unit price of 311.43, totalling rs. 654/-. Whereas on opening the docket, there is only one no. Of saree. So an excess amount of rs. 327/- may please be refunded at your earliest.
If this sort of practices continues, then whole name and fame of amazon will vanish in short span of time.
Anticipating your reply at an early date.
Thanking you,
(Laxmi hiraou), mig-2 no. 439, hudco, bhilai (Cg) 490 009
Mob. No.[protected]

Please help me sir,
sir some technical issues my amazon account is hold please unhold my amazon account sir please.
and also sir i order a pendrive and few days am return the pendrive but my refund am not receive.
please help me sir and refund my money and also unhold the amazon account

Thank you,

Many times i was trying to contact you but you didn't call back me... I was mail you last time but no any action from u my refund was an last three months... I requesting pleas send me my refund in my account... I[censored] will not send me money in 4_5 days... Then i will have to take strict action... And u only sent mail me... Next time i wanna refund send in my account... Not only massage or mail..

I ordered a refrigerator in amazon.in on sep 21 2017. On sep 24 2017 they try to deliver wrong product (Some siemens product) via blue-dart courier. So, i sent back that to the guy who came for delivery.

In amazon it was updated a undeliverables, i called customer care on the same day and reported this, they said once the product reaches seller, they will process the refund.

Its been already 15 days and i have called customer care multiple times, still it didn't helped. Those customer care executives used to say some reason and they drag the dates.

I am afraid that my amount will be refunded back or not.

Actually it was a mistake from amazon and they are holding my money for 15 days for their fault.

I am feeling like amazon cheated me and i am frustrated with this experience.

Amount to be refunded : 30, 849.00
Order id :[protected]
Product details : samsung 275 l 4 star frost-free double door refrigerator (Rt30m3744ut, pebble blue)
Sold by : festivals_slp_mumbai
Shipped : sep 21, 2017

Hi

You are now connected to allen from amazon.in

Allen: hello, i'm allen from amazon india escalations. How may i help you?

Me: why replacement order further dispatched by delhivery

You are better know my ealier order not delivered by delhivery & i had raised a complanit

Allen: i can understand what you are saying.

Me: then why as per your choice further you choose delhivery

Allen: however, the delivery selection of a carrier is an automated process.

Me: i think you really misguide me

Allen: i can see that the matter was escalated with the delhivery team to ensure that a smooth delivery takes place on the order this time.

Me: i mailed to your customer team not to dispatched replacement product by delhivery further & choose another courier

Further i will be suffered

Allen: mr. Das, i can understand what you are meaning.

I can truly understand the inconvenience you faced with the previous delivery.

Please be assured that our transportation team have escalated the matter with the delhivery team.

Me: if you choice of courier happered customer satisfaction then really it is fraude businees that you are dealing

Allen: let me assure that we take our customer feedback very seriously ans we work to make your experience with us better.

Me: i want to cancel such order

Allen: that is the reason we have taken your feedback and escalated the matter with the delhivery team and can assure you that the delivery this time will be done more responsibly.

Me: as its really hurt me that your policies is really a simple game in which customer finally suffered

No

Allen: if i relate it to myself i can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.in addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

Me: your choice i am got suffered, i further never expected from amazon

So i refuse to receive anymore i cancel this item

Allen: we'd certainly ensure the issues you've encountered with, are worked upon going further for a better customer experience. I hope you'll consider this as an isolated incident and give us another chance to serve you again in the future.

Me: futher courier team may be call to collect the same from their hub

As present product already over my beyond patience

Allen: mr. Das, let me assure you that it will not happen again as we have escalated the matter

Me: you already assure me you are taking action against delhivery, but further we have dispatched said product via delhivery

Allen: mr. Das, we have escalated the issue with them and provided an opportunity for them to rectify their fault.

Me: can you tell me if present product couldnot delivered by said couier team then how i believe replacement prodct shall be delivered bty delhivery

Allen: if they are unable to rectify and yet make the same mistake then our transportation team will take strict action on delhivery.

I do understand that you have been through a lot of trouble and inconvenience because of this order.

I know my words only will not make up for the trouble that you have faced.

Me: mentioned not such misguide assurance that you are telling since 1st oct 2017

Thanks i will escalated the issue with grivence cell to know how you are dealing

. Sir another misguide issue further faced from amazon, a positive action to be done

Allen: mr. Das please believe me that we have taken the matter up very seriously with delhivery and will ensure that this does not happen again.

Me: thanks mentioned not

S

I am order a pen drive for an offer which was given by amazon.after sometime i got a message that order was confirmed.after confirmed the purchase they cancelled my product with out my permission and also with out any reason.i need my with the same deal.when the deal is completed how can they cancel the deal/

I have ordered Kenstar Hot Spring KGS10W5M-GDE 10-Litre Storage Water Heater. It was said five star by your site but the product received was four star.
Please deliver me appropriate product.
Vedant Kaple
49 Samta Colony
Raipur.