Amazon India Complaints & Reviews

Three times over same thing happened. We know the phn no of delivery agent.
From morning we get the sms that my ordered object is arriving today and yet in the end of the day without receiving the product we receive the sms that the product has been delivered. Being a prime customer it is a frustration proposition after all the orders are prepaid.

Respected sir,
I have booked zebronics bt4440rucf 4.1 channel multimedia speakers against order#[protected] on 07/10/2017. Today, 10/10/2017 i have received the product which was already used and returned by someone to seller cloudtail india private limited. They have pasted a white sticker on returned product and again sent back to me. When i open the product i came to know that the product was used and returned by some one. It was very clear that amazon cheating the customers by taking the money from customers. Attaching the pictures for kind perusal this is the second time i have faced the problem with amazon. Earlier also same thing happened with amazon and at that time they have arranged the replacement. Again the replacement product also damaged product. So they have committed to do not repeat to issue in future and that commitment was not followed by them. It was my personal worst experience with amazon as a prime customers. We are paying the charge also for prime member ship as they told that there are very good facilities for amazon prime members. These are the facilities they are providing for us. I dont know what amazon thinking about customers and how easily making customers as fools. I have mentality disappointed with this service. It was waste of my valuable time for ordering, waiting for delivery and again mailing to amazon for the defective product. It was wate of my hard earned money also. They were taken the money and selling the wrong, used, returned, defective products to customers. It was very clear that amazon cheating the customers by taking the money from customers. I sincerely requesting honor to take necessary action on amazon and help us.

With best regards,
Prasad imandi

I placed an order on amazon a strontium nitro plus otg 64gb pen drive just after one that order was cancelled but repeatedly i got message from "pickrr technology" order id 1063442 and tracking id[protected] with a tracking link https://www.delhivery.com/track/package/[protected]. after delivery i get a transcend 32gb pendrive. My concern is i ordered on amazon but how pickrr technology company hack data from amazon and fraud me. I have all proof if required contact me [protected], [protected]@yahoo.co.in

I have order phone which i faulty and i have raised complaint many times but no one is responding even after 20days from the purchase... Only getting automated response from amazon.. Wtf.. Please resolve asap.. [protected]. And even i received an sms from the amazon for a technician visit but unfortunately he didn't made any call nor he answered my call when i did.. Please check the status. Thank you in advance hoping the quick resolution

Item booked on 21 sept 2017 and amazon committed to delivery before 29 sept 2017. But so far item not delivered more over not tracking details also, when ever we are contacting the customer care and escalation team they will come back with 2 to 3 working days, so far not revert about my deliver

Some of customer care executives told me if want cancel the order, i feel this one way of money looting from online shopping firms. Eg: avg order size rs 10000/- amazon collecting 2000 order and item will not deliver 1000 cases and inform to customer for cancellation (Process will take 10-15 days). Customer paid money when he is booking and getting money back on after cancellation (Gain take 4- 6 working days)
Total apx 20 day amazon getting customer money and they generating some profit on the money

Please take serious action against the issue

Hi,

I"ve ordered tempered glass for my honor 8 mobile. The product delivered was not suitable for my mobile. I placed a return order more than 3 months back. Nobody contacted me for the pickup. I've placed multiple complaints through customer care but nothing happened. Nobody contacted me nor my money was refunded.

Order date: 28th july 2017
Order no:[protected]
Name: vijin j
Mobile no: [protected]
Seller name: best store

Dear sir/madam
This is my card no. [protected] i m purchasing a mobile phone moto g 4 plus... His order number is[protected]... But i found 2 emi in my credit card account... Please give me reason behind it inform me on my email id and phone number... My mobile number is[protected]... My email id is aps. [protected]@gmail.com

Thank you

I have ordered an xbox from amazon.com which was not delivered by the due date. Later amazon.com offered that they will give me usd 500 in amazon.in account which will help me in buying it quickly form india and will save time on delivery. But amazon.in changed the amount from usd 500 to inr 500. This is a clear cheating case.

I am following up with amazon on this continuously but amazon.com keep pushing me to amazon.in and amazon.in keep pushing me to amazon.com. I am really confused what should i do.

I have purchase washing machine from amazon on 24-sep-2017 and received the item on 02-october-2017. I have open the item was broken in internal body so i have complain to amazon and created a return request on 04-oct-2017. They was arrange pickup on 05-oct-2017 but i did not received any message and confirmation from amazon side. I have many time called to amazon customer care and they will said wait for 24 to 48 hours but no one came the pickup for product. Today morning they again arrange pick but again no one came for pickup. Please help me for this fraud vendor.

Amazon customer support is pathetic.. They dnt receive my mail... My product was supposed to be delivered by 9th oct.. Not received my product... They are not able to find out why the delay in delivery.. There is no senior or supervisor available.. No complaint id available... Best part is, their tracking system shows that the product is delivered... Horrible... They are not afraid of loosing a customer..

The item ordered is not yet delivered, its been more than 5 days since we received a message saying its out for delivery. The order id is https://www.amazon.in/gp/r.html?C=271LVDSQZTACD&K=13CG2JYHNE5PY&M=urn:rtn:msg:[p...⇄

I am very much pissed off with the delivery services of amazon. My past 2 orders has just went for a toss and moreover the reason mentioned for late delivery is pathetic.

Every time i, myself contact the delivery agents atleast 3-4 times and they end up giving false reasons for late delivery.

Customer care executives too did not help much. Below are the details of both the instances.

Order #[protected]Amazon pantry order i. E. Next day guaranteed

Delivery)
Placed on 05th october 2017
Expected delivery date - 06th october 2017
Actual delivery date - 07th october 2017
False reason for late delivery - could not contact customer on phone

Order #[protected]
Placed on 3rd october 2017
Expected delivery date - 09th october 2017
Actual delivery date - 10th october 2017
False reason for late delivery - could not be delivered as no one was
Available to receive it

To err is human, and i completely understand that delay can happen. But giving false reasons and blaming the customer (Me) is bothering me.

I want strict action against it. And also some gesture, as i have wasted by whole day in my pantry order waiting for the delivery.

Dear sir/madam, on amazon sale day i ordered samsung 64gb memory card with adapter. The order was placed on 4th october. On 6th they delivered the product in which the main item memory card was missing. Immeidately i called up their customer service via chat and phone. Both promised for a replacement by 9th october. But the product didnt not get delivered on 9th october. For such small item i have spent more than enough of time in following up to receive the item. On 10th whn i talk to their representative they are offering me rs50 and rs100 as token of apology. This is really disgusting. As a consumer i would expect this forum to take serious action so that consumers have faith and do not get cheated.

Sir,

Please look in to the trailing mail. This is to register my complaint that
I had ordered (Order no:[protected] huggies wonder pants medium size diapers monthly pack (152 count)/ b075gqcrn9 hsn:96190030 worth rs.1203/- and 2 nos of wetty premium wet wipes - sea breeze (80+80+80 count)/ b06zyqlfcf hsn:4818 worth rs. 482/- with invoice no: hyd[protected] & hyd[protected] on 4 october 2017. The total payment for the order was rs.1685/-. During the payment rs.1685/- was deducted from my account for the said order but later it informed me that the payment was declined and ask me to revise the payment. The revised payment was done and again rs.1685/- was deducted from my account. An amount of rs.1685/- was deducted twice for a single order and the excess amount (Rs.1685/-) deducted was not returned back till date. I request you to please look in to the matter and do the needful to return back the amount at the earliest.

Regards
Philip antony

As i had ordered a men t-shirt cost 1400, on 5 oct 2017. I received a product on 9th when i opened i saw it was not that which i had ordered. It was some how dirty, old, which they had packed in single polythene and outside a oversized amazon plastic bag. I immediately raised a return process, next day an agent came and says madam i can't take it. It is different product. I don't understand. If it will be the same product then why i need to return. I have talked to customer care.. She says we have rescheduled it to 10th (10 to 1 pm). Time passed no body came. I inboxed a message it is rescheduled to 11th. And no body receiving call.. A auto generated message also telling the same your return process is rescheduled. Now what to do... How i will get my money back...

My order dispatch date:09.10.2017. But still now i am not getting my dress... Why you delay.. I had sended home address also to be correct... If you are telling address not fund or another step contact in my mobile.. Why are you not do this...

Kindly my order send me soon within today or otherwise cancelled my order...

Order number:#[protected]

Kindly check and replace it

From 22nd sept 2017, the website says the product was delivered. But however the product was not delivered/received. I called the amazon cc immediately.. Raised a concern. They assured me everything was right and all is fine and the product will be delivered...

However after 20 days and no updates, finally they drop me a mail saying that :
—
We have fully investigated this matter with the carrier and we got the confirmation that the package has been delivered successfully to the provided address.

Based on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.

I would like to confirm that we won't be able to assist any further on this issue.

Warmest regards,
Ayesha
Amazon.in

—

I called them again asking for delivery proof or delivery chalan or something.. The agent ms. Ayesha just banged the phone on my face saying.. She cna't help and sorry!!

I mean i'm the customer, high value purchases.. If the service provider is not even liable to provide the customer with a delivery proof... Then what is happening here? They say delivered we have to agree that it was delivered??
Thats all?? What about.. Fair practice and rules.. What about transparency?
I lost rs.7000 in this order!! I'll go to the consumer forum.. And file a case in this regard..

Details -

Order date
06-oct-2017
Order #
[protected]
Order total -599.00 (1 item)
Item details - mobile flip cover for gionee a1 lite.

We get this sms on 09/october/2017-at 12:13 pm.

Arriving early: mobi case premium pu leather flip wallet stand cover inner tpu~ will be delivered by amzagent ([protected]). Amt: rs.599. http://amzn.in/iq9K76u

(The amazon agent no. Is switched off. Tried calling him for more than 3 hours. Complained to amazon on [protected] for the same)

Next funny thing from amazon, we receive an sms at 06:59 pm -

Your package with mobi case premium pu leather flip wallet stand cover inner tpu back for gionee a1 lite - coffee brown was refused at the time of delivery. If you have not refused the package, please contact amazon.

Called up amazon on [protected] again and complained for this also.

The answer we get is that kindly book the item again. Also to compensate they sent me an email for a credit of rs.50.

Is our agony and time wasted is worth rs. 50?

Aren't they supposed to redirect the parcel again.

Now the excuse given is that the parcel was damaged.
If it was damaged then why did the amazon delivery man give a false report of mentioning that customer has refused to take delivery.

Amazon india is not at all professional.
They need to improve with their team training and customer satisfaction policies.

I demand my product to be delivered to me on time.

Thanks
Rgds
Pradeep ramdanee
[protected]

Hi, i have purchased a camera nikon coolpix a300. However, the quality and the expectation were not up to the mark and so request you to process the return for the same. I understand you have a policy to replace only. However. Try to understand i am returning the product same day the day i have received it and i didn't like the quality of the product so replacement won't fulfill my requirement. Further, i need to buy a another camera as the quality of the product did not meet my expectations. Can you pls take this case as one off and provide some options as i want to buy another camera. So you can replace with that one pls and it's costing double than what i have bought now. Replacement can't be an option at least when a person is returning on the same day or may be within 3 days

I have tried to purchase a "photron tripod stedy 450 with 4.5 feet pan head + extra quick release plate + foam grip and carry case
Sold by: cloudtail india private limited" from amazon and it did not allow me to buy it by cash on delivery option. So i tried to purchase it by debit card. After i order it for rs. 649, i found it cheaper at local market. So, i cancelled the order (I order on 5th october, 2017) after 1-2 days. I called amazon several times to ask when will i get the refund. They said today and today and it went on like this. I still did not get the refund as they are claiming that their own "amazon transportation service" has not returned it to amazon. Such vague words was given by their customer support. I really want the money back at my bank account, as this is :cheating:. You will be lucky to get a good product from amazon india.