Amazon India Complaints & Reviews

Amazon does not provide proper email address to resolve the issues. Customer care executive are naive and immature in handling customer complaint.
Deceived offers on products like lighting deal discounts are fake and not been added to your wallets. And no post order address changes are allowed. Also if you cancel the order the card offer limit expires.

Amazon provided the reference ID for the refund transaction : IGACBEJJO8 processed on 21 September, 2017 for Rs.18, 990.00, but customer care of the bank wants utr number to trace it, how to get UTR Number? Amazon customer care representative dont know UTR, they say that we have to deal with bank! Please advise.

I have placed an order for Nokia 6 in amazon on 4th October order number Delivered: Amazon.in order #[protected].

I have contacted the customer service many times for delayed delivery and was informed it will be delivered and now the status says delivered but have never received

When i returned purchased item they gave me a paper and if i order something else on cash on delivery and on receiving if i would give that paper they would minus that amount but now they didn't take it.
When i tried to contact their customer care number just giving me rounds and cutting my calls. They didn't even connect me to their customer executive i tried multiple times but no response

I order vr box worth rs 475.00 on 10-aug-2017, the peace was faulty (Order id "[protected]" so i replaced it, then on second time the remote controll is faulty (Order id[protected] so i returned it on 08-sept-2017. But till (06-oct-2017) i diden't get my money back, i tried customercare but they do nothing. My id is "[protected]".
Please give my money back.

I am pradeepa from bengalore, i ordered the redmi 4 32gb mobile phone on 22nd september, 2017 but today (06.10.2017) i didn't receive the product yet and they are saying that investigation will be make on the product and delivery the same within three working days but still i did not receive my product yet and there is not update from the amazon. Kindly help me on the issue.

Amazon great indian festival diwali! Sale is back
From[protected] to[protected]

You have been invited to get free gift from amazon.

Click on this link and get chance to win mi max 2, oneplus 5 or nokia 6.

http://www.great-india-festival.com

Offer is limited till the stock last.

Hurry up!
Note: you just have to answer simple questions.

DEALS E UNIQUE WIFI RECEIVER 300MBPS, 2.4GHZ, 802.11B/G/N, USB 2.0 WIRELESS MINI WIFI ADAPTER, ORDER NO.[protected], ORDER DATE 01.10.2017
zubair ansari
lucknow institute of technology near crpf bijnour-banthra road lucknow-226002
e-mail: [protected]@india.com, mobile no. [protected]

Hello team,

I have received below message and after completing step i also got one transaction id :[protected]

*

*amazon great indian festival diwali! Sale is back*
From[protected] to[protected]

You have been invited to get *free gift from amazon.*

Click on this link and get chance to win *mi max 2, oneplus 5 or nokia 6*.

*http://www.great-india-festival.com*

Offer is limited till the stock last.

Hurry up!
Note: you just have to answer simple questions.
*

Please confirm me is it real or fake.

And if it is fake then you should take care of it. Or else we need to be careful while using amazon.

Thanks & regards,
Juee
[protected]

Dear team,

Wrong item received

Such a i’m very irritating of this issue,
Clearly mention in last 30th september mail all screenshot provided as required by you i have purchased product lowe pro bp 150 camera bag pack but i have received lowe pro bp 150ne and that time i'm very shocked because lowe pro bp 150ne model not making lowe pro company and not listed his official website so that is duplicate..

Between two model difference:

Bp 150 : there is one separate compartment for spectacles.
Bp 150ne: there no separate compartment for spectacles

Today i have observed one another customer faced same issue regarding this product, you can check product review many customer facing same issue.

For this reason i have returned this item..

Please do my refund or replacement process..

Screenshot attached.

I have ordered book - "business analysis and valuation using financial statements: text and cases" from amazon, seller - fast media and it was prepaid order on 16th august.
I haven't received product till date, 6th oct. I have been following with customer care team and seller from more than month now for refund.
Please find attached mails and screenshot.

I ordered one Gym Kit for Rs 1499 on 21st Sept '17.I cancelled it 22nd Sept '17.I informed amazon on call on very same day that i don't want this, please inform the seller and initiate refund.Still the refund is not initiated.They are telling once the seller pays us will initiate the refund.

I ordered one plus five phone through amazon on 4th oct. Being a prime customer i was promised to get it delivered on 5 th oct itself. As the address i mention was my office address, it is supposed to be delivered from 10-5 pm. I waited till 6 outside my office, but it didnt get delivered. I called several timws at its call centre and got diff replies, some sais its on way, same said it will be delivered in half an hour, some said at 9. There was no proper response. Such a third class service, no way to track how many times a customer us calling and what a customer is giving renark. Everytime u need to call and them about whole history. Senior leadership team disconnects phone in between. Pathetic service. Few illetrate executives are - prerna, rahul, aparna, abhishek, afroz.

Refer to my order#[protected] dated on 05/10/2017.
I have ordered the item yesterday, for fast delivery i signed up for your prime membership also. And amazon promised to deliver the item by today (06/09/17). And in the morning i got a mail from amazon, that the delivery may delayed. I have already paid around 500 rs extra for fast delivery and for prim membership.

I bought nokia 6 device from amazon and it was delivered to me on 11 sep 2017. I found the device was faulty and i raised a return request. My request was accepted and then a courier guy came and told me that the imei number is not matching so we can't take it back. Then i called amazon customer team and they said we will schedule another pickups and you won' t have imei issue then. Thereafter 5 times my parcel pickup was scheduled and every time it got canceled within an hour stating that customer denied giving back the parcel, though nobody came to pick up the parcel.

For proofs, i have attached all the return request raised and then canceled by amazon. Please help me so that i can get my money back.

Concerned Seller is Compelled to cancel via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
You are now connected to Sri Harsha from Amazon.in
Sri Harsha: Hello, my name is Sree Harsha from Amazon Escalation Team. How may I help you?
Me: Hello Sree Harsha, Concerned Seller is Compelled to via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
Sri Harsha: I will definitely look into this concern, could you please let me know the Order number sir?
I have the details now. Please do not worry.
Me: Order Details
Ordered on 27 September 2017 Order#[protected]
Invoice
Shipping Address
ADVOCATE VIJAYAKUMAR
KANDENKAVIL HOUSE, NEAR St. Antony's Church
Muttans Corner, Trikkur
THRISSUR, KERALA 680306
India
Payment Method
Net Banking: State Bank of India
Order Summary
Item(s) Subtotal:
5, 000.00
Shipping:
50.00
Total:
5, 050.00
Grand Total:
5, 050.00
Sri Harsha: I have thoroughly looked into your correspondence with the seller and I have seen the seller communication with you.
I see the seller couldn't get this product delivered to you and have asked you to cancel the Order.
I will definitely escalate this issue with the concerned team internally so that they are certain disciplinary actions taken on such sellers and they are not entertained in furure.
However, since this is a seller order which means this product is Sold and fulfilled by the seller, Liberty traders is getting it delivered to you and not even using Amazon transport services for delivery.
So we in this scenario can only take this as a feedback and can suggest you to place Amazon fulfilled orders in future so that nothing like this happens.
Me: Ok, you may do as better
Sri Harsha: Thank you so much for the trust you put in us.
Will definitely escalate this issue with the concerned team.
Me: otherwise he need to alternate address for shipment I will be provided
Sri Harsha: We cannot change the delivery address sir. However, it would be better to try and give the details to the seller via the email which you sent earlier.
Me: I have fulfilled the requirement for shipment and after needn't do anythings
Sri Harsha: Sure sir. Once you drop in an email to the seller, the seller will respond mentioning if he can deliver it to any other address.
You are now reconnected with a new agent rohit.
rohit: Good morning, my name is Rohit. How may I help you today?
Me: all online dealer should be verified the customer pre- delivery Status but here what happened
rohit: Could you please share your account email or mobile number so that I can help you?
Me: [protected]
rohit: Vijay could you give me your email, address, postal code?
I need to confirm some information with you before I can access your account. Our security system requires that I type in this information exactly, so please spell out the answers to the following questions.
I hope we are still connected.
Me: you get in a/c Info
rohit: Yes
I hope we are still connected.
Me: yes
rohit: Vijaya please give account information so I can help you in better way.

Normally Online Dealer or administrator (seller or Amazon) should be verified the feasibility of delivered of courier before order accepting. But here after 10 days of received payment . It for customer protection or support of fraud Dealer. Therefore I need a maintain cost( additional) of same amount of my payment

You are now connected to Avinash from Amazon.in
Avinash:Hello, my name is Avinash. I'll certainly try to help regarding your concern.
Me:Mr Avinash, That Concerned Seller is Compelled to cancel via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
Avinash:Is it regarding
Aarti Tailor Round Arm Sewing Machine Top (Red) ?
I understand this has been very inconvenient for you. Believe me providing you with this service was never our intention. .
Please allow me 2 minutes.
Me:ok u may do
Avinash:I see on the website it sill shows as shipping soon phase. However, as this is seller order which should be shipped from there side only our website might not have been updated with right information and showing a shipping soon phase
However, as the estimated date is still pending I am sure that it will be delivered from 3rd party courier to your area
Me:Normally Online Dealer or administrator (seller or Amazon) should be verified the feasibility of delivered of courier before order accepting. But here after 10 days of received payment . It for customer protection or support of fraud Dealer. Therefore I need a maintain cost( additional) of same amount of my payment
Avinash:I will go ahead and inform the seller to send the tracking if he has already shipped it from 3rd party courtier.
Yes, I agree. However, the package should have already been sent from a different courier that is the reason as this is seller order
In that case, I will contact him and ask him to send the tracking number and the details of the delivery
Please do not worry, the item will be delivered to you as per the mentioned provided estimated date
I will request to send the tracking to your email
Is that fine VIJAYAKUMAR sir?
Me:Ok
Avinash:Sure
Please be connected
I will do it right away formy best.
Please allow me 2 minutes.
Me:ok
Avinash:if the item is shipped please provide the tracking and courier name to customer. please send the update sooner as possible.and deliver the order as per the estimated date..please do not delay it.
I have informed the seller as above
Would you like to add any thing more for you VIJAYAKUMAR sir?
Me:ok u may do better for customer rights
Avinash:SUre
Thank you for your feedback. We are always happy to hear our customers’ suggestions and opinions as they are used to help improve our service.
I will also take action on the seller
YOu can leave it to me.
Me:I will save your interactions as above for records
Avinash:Sure, please
Me:then now quiet
Avinash:Hope I have resolved your concern.

Bleddy Nonsense! who are you requested / permitted to cancelled the order placed by me? Are you Dealer as a monarch? if you can't understanding the online trading rules and regulations? I didn't permited or requiested to cancel vide the order No.Order #[protected]
Placed on 27-September-2017. if you attempt to cancel my order you must to be given Maintain cost as same to the order value in addition as mentioned in my previous correspondence to you and amazon customer agent
ou are now connected to Justin from Amazon.in
Justin: Hello, my name is Justin. How may I help you today?
Me: Mr Justin, Avinash:Hello, my name is Avinash. I'll certainly try to help regarding your concern.
Me:Mr Avinash, That Concerned Seller is Compelled to cancel via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
Avinash:Is it regarding
Aarti Tailor Round Arm Sewing Machine Top (Red) ?
I understand this has been very inconvenient for you. Believe me providing you with this service was never our intention. .
Please allow me 2 minutes.
Me:ok u may do
Avinash:I see on the website it sill shows as shipping soon phase. However, as this is seller order which should be shipped from there side only our website might not have been updated with right information and showing a shipping soon phase
However, as the estimated date is still pending I am sure that it will be delivered from 3rd party courier to your area
Me:Normally Online Dealer or administrator (seller or Amazon) should be verified the feasibility of delivered of courier before order accepting. But here after 10 days of received payment . It for customer protection or support of fraud Dealer. Therefore I need a maintain cost( additional) of same amount of my payment
Avinash:I will go ahead and inform the seller to send the tracking if he has already shipped it from 3rd party courtier.
Yes, I agree. However, the package should have already been sent from a different courier that is the reason as this is seller order
In that case, I will contact him and ask him to send the tracking number and the details of the delivery
Please do not worry, the item will be delivered to you as per the mentioned provided estimated date
I will request to send the tracking to your email
Is that fine VIJAYAKUMAR sir?
Me:Ok
Avinash:Sure
Please be connected
I will do it right away formy best.
Please allow me 2 minutes.
Me:ok
Avinash:if the item is shipped please provide the tracking and courier name to customer. please send the update sooner as possible.and deliver the order as per the estimated date..please do not delay it.
I have informed the seller as above
Would you like to add any thing more for you VIJAYAKUMAR sir?
Me:ok u may do better for customer rights
Avinash:SUre
Thank you for your feedback. We are always happy to hear our customers’ suggestions and opinions as they are used to help improve our service.
I will also take action on the seller
YOu can leave it to me.
Me:I will save your interactions as above for records
Avinash:Sure, please
Me:then now quiet
Avinash:Hope I have resolved your concern.
Justin: VIJAYAKUMAR as I am able to understand that your order was cancelled by the seller
Me: Nonsense! who are you requested / permitted to cancelled the order placed by me? Are you Dealer as a monarch? if you can't understanding the online trading rules and regulations? I didn't permited or requiested to cancel vide the order No.Order #[protected]
Placed on 27-September-2017. if you attempt to cancel my order you must to be given Maintain cost as same to the order value in addition as mentioned in my previous correspondence to you and amazon customer agent
Justin: VIJAYAKUMAR I am really sorry for the issue you have and I can see that the refund was also done by the seller today itself.
It will be credited to your account within 5 business days.
Me: what for your help as a customer care agent?
Justin: VIJAYAKUMAR I can understand your concern but now it can not be delivered to you as the product is no more available.
Me: Ok never, I wish to complaint to your and my states DGPs
Justin: VIJAYAKUMAR sure you can
I am sorry for the issue you have faced.
Me: then you may quiet
Justin: we will make sure that you do not face such issue again in future.
as we have already escalated with the team and they will be taking action on the seller.
Me: stop you support for cheating
Justin: VIJAYAKUMAR Please feel free to tell me if there is anything else I may assist you with.
Me: my hair cutting you may ready
Justin: Thank you for contacting Amazon. It was nice talking to you. I wish you have a great day ahead. Bye! Take care!!
Please click on END CHAT button on the top right side of the window to close this chat.
Me: this is forward to your CEO
Justin: VIJAYAKUMAR I have already escalated this issue with our team and they will be taking action on the seller.

I have ordered "your customer care number [protected]. Us on call [protected] amazon customer care number
True wireless earbuds, mini twins truly wireless bluetooth sports headphone noise cancelling stereo earphone with mic for samsung iphone 7 plus sony a" it was a faulty one. I requested for replacement and product was received on 30th sept 2017. I have still not received the new product neither my money is refunded. Please look after this matter on priority...

Hi

I have ordered "
True wireless earbuds, mini twins truly wireless bluetooth sports headphone noise cancelling stereo earphone with mic for samsung iphone 7 plus sony a" it was a faulty one. I requested for replacement and product was received on 30th sept 2017. I have still not received the new product neither my money is refunded. Please look after this matter on priority

Hi,
My amazon account has been locked & now i have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when i try to send the docs the line is always busy and there is no way to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and i must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving delivery failure

I have 1350 rs in amazon pay that i want to utilize. Please help

Prateek

I had purchased one plus five phone and protection plan.
I received phone and immediately customer care for return the product. Customer care executive by mistake created return for protection plan instead of phone and i was unaware of it. Pickup boy came and took the phone back. After 2-3 hrs protection plan got delivered to me.
I returned the phone but i got refund of protection plan. I am behind amazon team since last 4 months. Everytime they saying it will be clear within 48hrs but nothing happening.
Extremely poor service

Soon going to consumer court