Amazon India Complaints & Reviews

My Amazon.in order #[protected] was received by me on 30Sep17. But when I opened the package, I found a broken smart watch inside wherein one side strap was totally separate from the watch. Please replace the watch at the earliest. It's really amazing to receive the order in such a shape. I had bought this for my son. He is really pitched off.

Dear sir,
I had booked on my on 23rd September 2017.And the which i have used is Rohit b. Tiwari. The details are as follows:

ORDER #[protected]

ORDER PLACED for redmi 4 andoid mobile
23 September 2017
TOTAL
8499.00
SHIP TO
Barelal A. Tiwari.

Then i had cancelled the order because i haven't get any discount which i am expecting from seller. & i have make payment with HDFC credit card till now it not refunded. Please may i know the reason why we not getting my money return.

I appreciate to know that when you will going to action on my complain. I have already called too many times to customer care. But no result i had found.

Please help us what we have to do.

I am waiting for your kindness response.

Thanking You,

Regards,
Rohit B. Tiwari
+91-[protected]

I ordered a elephant toy, received order when I opened it was panda inside packate. I could have kept that product without returning it but product is not good in condition. Product is not even worth 100 ru. This has broken my trust with amazon. If Amazon doesn't have that product it should be shown in list and even after ordering, it could have cancle my order. This is disgusting, I am never going to send any gifts through Amazon.

I had order above order on 15th august 2017 but i have not received complete item yet. Bench press and bag is missing in delivered goods. We have received total 3 boxes from courier company which do not contain bench press and bag.

We tried several time to connect with seller and amazon team to get the full item or refund of money but its been more than 1.5 months but still we have not received complete item or refund of fund.

I have tried to provide the feedback about product on amazon but that is rejected now

Note sure is it a issue with seller or courier company but i expect amazon team to help their customer in order to provide better facility

Still i can see my order is on the way of amazon site under track your order so where is my item or refund

I request seller/ amzon team to refund my money and take back their goods as soon as possible which is not complete.

Order type - gym instrument
Order number - order id[protected]

Amazon india cheating customers, once the order placed by the customer amazon should deliver the product to the customer who already paid for it, it's amazon responsibility. But amazon cancelled my order without my confirmation and sending an e-mail saying that "this is to inform you that your order was cancelled due to a pricing issue" amazon don't have any rights to cancel my order without my notice. Price error means it's amazon problem or seller problem or the person who entered the price in their website those people problem. Why should i get punished for someonce problem. I have all the evidences of my order confirmation everything. My order id is[protected]

Hi i have placed order on sanyo 43 inch led tv on 21st sep'17 and made full payment via card. They promised me to delivery the product on 25th sep'17, but today is 1st oct and still i haven't received the product. I called customer care several times and each time they promised me telling product will be delivered within 48 hrs but no use. Im really frustrated with their customer service.

Thanks

Subject order supposed to deliver on 27th sept but it is not. Since 27 i am following with amazon escalation team but no luck. Every body asking for 24 hrs patience, till the date i waited but no luck.
Since 27 sept, i talked and chat with people krishna, adnan, talha, deepti, aditya and many more people from amazon escalation team but they are really helpless team for amazon... Only they are good in chating and convincing but helpless to work on results.

Also in tracking status, delivery was attempted 2 times showing. But never we received any call or message for the attempting the delivery. And tracking status also updated with same... Totally fake statements are updating in tracker,,

Dear sir,

We have been ordered on Iron & cooker on 23.9.2017. total cost showed Rs 1090, while ordering. But it has been debited from my credit card Rs 1589/- after placing the order .after cancellation on same day credited Rs 1090 Only.

What about difference Amount.

Our Contact No is [protected] & [protected]

Hello,
My name is elvis coelho, a resident of bombay. I got a call on the number [protected] at 05.36 ist, which was a call back attempted by meghna in reference to my complaint.
Meghna displayed a very unprofessional behavior and hung up on me when i requested her to hand over the phone to the manager.
I would either like an apology or a waiver of the delivery charges.

I have ordered one mobile (One plus 5) of rs 37999 on 23rd/ september/2017 through amazon.in in amazon great india sale which was supposed to deliver on 25th/september/2017. My order no is (Order#[protected]. I called many times but they are unable to tell me when i will get the mobile. They only saying that we accelerating your issue to there higher department. Some of time there executive said i will get the mobile in one or two days. But till date i didn't received the mobile.

Date of incident:- 29th sept 2017
Company name :- amazon india
Order no:- #[protected]

I have order mother organic chia seed a grade pouch 100 gms from amazon website (Order confirmation screenshot attached) on 29 sept 2017, but now i am not able to track or see this order this order.
When i try tracking it, my profile shows that there is no order placed.
I have made the payment against the same via net banking.

I had ordered moto g5s plus worth rs.15999 and amazon promise to deliver on 26 th sep, but whole day i waited for it and at night 11:30 app showing its delivered to my address, but i did not recieved it. I immediately complaint it and they promise me to wait 24hr but till 30th sep i did not recieved it, meanwhile they did not contact me, every time i have to raise call and they give false promise,

One such time they demanding my aadhar card for investigation, when i demand investigation report they refuse to do so.

They mail me showing different excuse like address not match (Already shipped another product on 25th by amazon), wrong scan happened, product missing, send aadhar card first, sharing wrong delivery boy number thrice etc...

Finally they send a boy with my product on 28th but as i have purchased in exchange offer he has to verify my mobile imei but he did not have my mobile details so he went back and promise to delivered it by 29th.

On 29th i get message that customer refuse to take order and refund initiate same time i got the message product out for delivery.

They did not have proper communication and cancel the order,

I mentally disturbed with all this as i already paid it with credit card,
By waiting this i already loss 10% additional discount on product,

Now product is not available in discount and they take too much time that i have loss other deals also offered by competeter,

Who will pay for it
I demand from amazon they have to take responsibility and give me additional discount and product,

I orders iphone on amazon on 19th sep 2017. Being a prime customer i have to get the product in 24hrs. Today is 30th sep 2017 till now i didn't received the product. This is how amazon is cheating people. I called several times to the customer care and complained about this. Nearly i raised 10 complaints on this issue but i didn't get the product.in every conversation with the customer care executive they asked me to wait for 48hr and the product will be delivered for sure (Its like they byhard this statement). To my surprise on 25th sep with out my permission they updated the status like this "the shipment is delayed by customer request" no one contacted me & tried to reach me over phone. They offered me a one month prime membership extension as a compensation which is no use because even though if they extended my prime membership to a life time also the product won't reach on next day.
This is how prime membership works on amazon

Placed an order for an earphone on the 26th of september 2017; order number
[protected] to be delivered by the 9th of october which was then suppose to be lelivered by the 30th of september as i hd receive sms messages for its delivery.
The delivery man was suppose to deliver it to the agreed adress but he gave a call to receive the good at a place 4 km away which i couldn't agree to.
He was rude in the manner of his conduct of his business.
The company man who was suppose to deliver it was from blue dart company.
Ty

I have purchased my product on 19/09/2017 with online payment done.. My product about to reach to me by 29 sept estimated date. By 25th sept i got a message that the product is reached to my local courier service then i got another msg that my address need to be updated, where as per that i did so by contacting amazon on 25th sept and for many times on other day also. Today it's 30 sept and my product is not deliver yet. Everytime i call to them they giving me same message that they send a mail to the concern department but no action yet to be reflected.

They people did not give me my refund the product in the fault they took and did not give me refund they give me a wrong check and i was call in customer services they answered i will send your refund in 7 days 15 days they always cheat 759 rupees they cheated i want my 759 rupees at any cost and now they doesn't answered my calls i am always waiting for my refund but they are cheaters now i want my 759 rupees please help me to receive my refund

Hello. I had placed an order on 28th august 2017 and did payment with my hdfc credit card of rs. 12578. And after that within few minutes i had cancelled the whole order but 2 items were not cancelled which were of total 735 rs. I got refund of only 8439 rs instead of rs 11843. Its my humble request to you kindly refund my rest of the amout. Thank you

I ordered a five star hotel 4 piece cotton pillow with pillow cover set on dated 21/9/17 (Order no[protected] amount 708. Oo with all, its deliver to me on 28/9/17 when i open the product in front of courier person i found only two pics of pillow courier person also write in invoice. After that than i call customer care received by a madam, she asked me you replace the order after that i send you full item. Than 29/9/17 again courier person return back the goods for replacement and give me receiving. After some hour i received a message your amount has been transfer in your account in 7days, i again call customer care phone received by arun, but they had not resolve my issue, i said when i purchase product than you give me those products why you return me amount.
Sir please see my problem & solve as early as possible

Thanks
Jitendra jha

I have ordered for a redmi 4 black 64 gb mobile on 23rd septmeber'2017.
But i received the ordered on 27th sept, 2017 in my home with a packet without any notification from delivery person. When i opened the packet i found there is oppo power bank 25000 mah. First i cancelled the order on 27th sept'2017. I got a notification of cancelled ordered, but again i got a message of delivered of the item. Now i have given complain on 29th september, 2017 as thery showing it will be resolve in 6 hour. But nobody has been even contacted me for the same. The mobile company whose name and address are below.

Green mobiles
Sy nos. 241-244, 275-284, penjerla (V), kottur
(M), mahabubnagar dist., penjerla village, kothur
Mandal, mahabubnagar
Hyderabad, telangana, 509228

I need the item or my money refund as soon as possible

I have recently ordered one product (Beyerdynamic byron in-ear headphones (Black) from amazon.in under offer rate. I have given correct details and my contact address for cash on delivery option.

The item is about to deliver by tesday but they attempted to deliver the item by monday and mentioned my contact number is not reachable. So by tuesday i have contacted customercare and they promissed me that the item would be delivered by tuesday itleslf or within 3 days again.

But after continuous followup on the same with customer service team, clear information on the same not received and made me to wait for a week.
Different agents picking giving different feedback and they will tell as i have contacted seller and the item would be delivered by today end of the day, also asked me to fill survey multiple times. After repeated attempts, last day i got information that my shipments was found defective and send back. And didnot helped me for replacement as they didn't offer the same for cash on delivery. Bad customer service and fooling customers on similar manner is no value customer time and efforts.
I would like to forward a petition for cheating by false offers and promotions.

Reasons:

1: they told me yesterday that the item is defected and is the reason for cannot deliver to me.
But before they have told me that seller tried to deliver me the same product.
If so have they tried to deliver me a defecred product by knowing it. (I have the proof of sms)

2: if the ordered item is defected why amazon customer care and delivery team didnot told me that the item is defected and cannot be delivered in day 1 itlself or during my first call.

3: how the delivery team come to know that the packed product is defected and is there no process from amazon to check the product is good before delivery.

4: spoiled my time and efforts over a week and keep waited me and now telling me to reorder the same product by paying extra 1500 rs (Approx) compared to the ordered price.

5: if the customercare and delivery team know that the item cannot be delivered then why they asked my credit card details including date of expiry and forced me to tell, else that the order cannot be reordered from their side.

Order #
[protected]

Items: 1 of: beyerdynamic byron in-ear headphones (Black)

Sold by: cloudtail india private limited

Tracking #
[protected]