Amazon India Complaints & Reviews

Hi, I have Ordered Sony TV 32 inches(Order#[protected] first time on 20th Sep 2017. They have not delivered the product on time and they asked me to re-order the same product canceling the first one, by the time I place second order the price of the product got increased. Amazon representative wrote me email saying whatever price difference and cashback they will issue me once place second order as a token of apology. Based on his email confirmation I placed second order (ORDER #[protected]. I suppose to get 3850(Prise difference amount)+1500(Cashback) = 5350. Now they are saying I can only get 2000rs which is really not acceptable. I would not have placed the second order if they have informed me this before, Amazon wasted my 10-12 days time and energy. I want my whole amount 5350 as promised.

I am attaching the emails from the Amazon Rep's who had promised me before placing second order.

I have ordered a redmi 4 phone on 23rd sep 2017 and payment done online. On 25th sept we noticed that the status has been updated as delivered even though we haven't received the product. We called amazon customer care and they told to wait till 27th sept as they would launch an investigation. We called again on that day and then they said to call on 3rd oct for the investigation outcome. We called them on 3rd and 4th oct without any outcome and no satisfactory reply from them. Being an amazon prime customer this is completely unacceptable and highly disappointing

Sir,
I have ordered a Kent water purifier 8 liter on 23 Sept 17 of amount of Rs 11989/- from my credit card [protected] but the water purifier not reaching to me.
Regards
Benudhar Behera
Mob-[protected] & [protected]
Email -benu_dhar.[protected]@sbi.co.in
Address -C/o-Binay Kumar Das
Benudhar Behera
New colony Bamara
Sambalpur
768221

I have purchased apple iPhone 6 32 gb from amazon, amazon order number is[protected], product received on 4 Oct 2017, when product delivered to me box contain only charger, headphone some accessories in box but does not contain phone in box, amazon customer care does not respond me,

Please note that i had ordered a kurta wide order no[protected], it was to be delivered to patna, all the details including the phone nos were given.
The tracking amazon id given was[protected],
I was informed that the address could not be contacted, even though i have not received any single phone call, asking me about the address, i contacted helpline and informed to one mr mani, who assured me that the complaint would be immediately addressed to.
However today i have received an information that the package has been sent back due to non traceability of the address.
This is rather a shock to me as same day items ordered to shopclues was delivered.
This shows that no serious effort was put to ensure the delivery

I have purchased apple i-phone 6 from 06.07.2017 from cloudtail india private limited, anjaneya infrastructure project no.38 & 39, hoskote taluka, bangalore rural district, bangalore, karnataka, 560067. My order number:[protected].

From the day i have purchased this phone, during calls, people are not able to hear me, we have to dial the numbers again. Initially, i thought there is a network issue or problem with the other side of caller. However soon i have realised the issue is not with network but with the phone. The phone screen gets hand and many a times i have to reset it to make it work. It gets heated quickly and the battery also drains in 2-3 hours.

I have purchased a phone worth rs. 27000/- and cannot expect such a issue from a renowned company

Please help to resolve the problem.

Dear sir,

Please find here with the details of my order to amazon: -

Orede date : 21-sep-2017
Order no.[protected]
Order total:- 617.00 (3 items)

Product name - sysksb22 9-watt led bulb (Pack of 2, cool day light), quantity: 3

Payement method: amazon pay balance & sbi credit card (Visa ending in 9649)

Billing address :
House no. A-35, songanga colony, sipat road, sarkanda, bilaspur, chhattisgarh-495001

Shipping address:
House no. A-35, songanga colony, sipat road, sarkanda, bilaspur, chhattisgarh-495001

Sir, till date (04.10.2017) the product is is not delivered to me at my address.

After frustation regarding this type of service, i chosse the refund/cancelled option on date 03.10.2017.

I requested to you, please guide me or re-send my product on my shipping address.

If possible, please call to me on [protected] / [protected]

Waiting for your positive reply as eairlest.

Thanks & regards,

Prianshu gupta

Hi team,

This is with reference to regarding my order order #[protected]. I had words regarding refund against this order with amazon's executive deepesh on 28th september. He promised me over recorded call that i will receive my refund in 2 working days as product is damaged so no need to pickup and refund will initiate in 2 working days, but still i did not receive refund. Now, amazon's representative saying it was false commitment and denying for refund. I am very unhappy with such kind of cheating behavior. Please see our conversation and kindly refund asap.

Amazon — i am complaining about courier service by the amazon (1 of armado combo of 3 analogue black dial mens watches-ar-516193) order #[protected] ordered on 18 september 2017. According to amazon delivered item on 21/09/2017. But i did not receive item upto till time. When i had complain for few times in amazon. His excecutive did not resolve my problem.

I purchased motorola g5s plus on 22nd sept, 2017 with amazon prime service which assures the delivery of product on guaranteed time. But the order was delivered 3 days later on 28th sept, 2017 than actual/guaranteed delivery date 25th sept, 2017. When asking for support, they didn't provide the proper information until the very end and misguiding me with wrong information about delivery and service. I was kept on waiting everyday for the product as their support kept telling me that product will be delivered by the end of the day. I had to go though a lot of stress and wasted a lot of time because of amazon.

Order no. :[protected]

I purchased a moto g5s plus phone and received same on 25th of sep and i observed some problem with phone changing and heating.
On raising request for return it asked me to download an app with which they were not able to diagnose and assigned me a technician to check at my place.
However that person is not able to come as he said he is sick.
Next time when i called and tried to return call was not able to place and directed me to go to service center.
While going to authorised service center near by at null stop they are saying once they will open my phone it can not be returned and i have to pay any part needs to be replaced.
I am not able to do any thing as now even my phone is discharged and not able to start.
Really very much frustrated with this kind of service.
Please help to resolve on urgent baisis.
My details:
Name: bipin tripathi
Order number:[protected]
Contact number: [protected]
Registered mail on which order was placed: [protected]@gmail.com

Note: 6 th oct is last date and i have being trying to return since last 2 days.
Also not able to contact on above mentioned customer contact number.

Booked a panasonic cordless phone kx-tg34111sx on 15 sep. Product was a gift to be given. Hence opened on 2nd october. Speaker button not there, and phone was gifted to our old age parents who are short of hearing and need a speaker to hear. Made several calls to amazon, but no one helped to exchange the product. Replacement date was 28 sept. But product absolutely new with all packing. Kindly request amazon to help us exchange this cordless phone with a speaker button one.
Ordered by my husband mr. Xerxis r tampal. Prime amazon member

Our requirement of speaker only not met. Hence want a phone with speaker. Kindly help.
Thankyou

The representative is telling me to place request for replacement of the delivered product. But i do not receive the product yet from the courier. So no question of replacement. A person can only request for replacement only when the product is delivered and it has some defect in it. This type of behaviour and service from amazon is not expected. Amazon update wrong status in there site that they have tried once to deliver the product. Now they are not providing any support to deliver the product on time.

This is regarding my order id:[protected], the delivery agent (Ph: [protected]) was supposed to deliver my item by 9 pm. I received a call from him in the evening, he refused to deliver the shipment by yesterday evening... His behaviour was very rude... Probably we was drunk... I was not able to understand any bit of his words... As i would be in office after 9 am, so, i had told him to deliver at my place before 8.30 am or after 6 pm... He put down the phone abruptly without deciding on final timing... When i called him back he behaved very rudely and mentioned that i can complain to amazon or anywhere i like... He doesn't care. He also mentioned very angrily n rudely that he is going to cancel the shipment n won't deliver. Thereafter i received the message that i had refused the shipment... What is this?? If this is the arrogance of delivery agent then its very difficult... They don't even care about complaints to amazon... Please take some immediate steps against this agent and let me know on the same... Hope this won't be repeated... My husband n myself r regular customers but if this is the condition that i don't receive my order n on top have to deal with such arrogant delivery boys then its just disheartening n disgusting

Respected sir
I have placed an order and paid for 8kg ifb front load washing machine through amazon india app but i have received 6.5 kg washing machine.
I paid the labour charges and transportation charges and brought home the product.
To my utter confusion i found a different and low cost product on 23rd sep.
From that day onwards i have wasted my precious time calling and urging for the product to be replaced. Even after a dozen of representations and many more interactions the product is not replaced and the amount is not refunded.. I couldn't buy a new washing machine of my choice as i have disguised and disgusted with the amazon india service.
Kindly do a favourable initiative and get my problem resolved.
Thanking you.
Yours
Faithfully
Laxminarayana gunta
[protected]

According to my order no[protected] i have got email from amazon... Kindly wait 3rd october for the complete transaction process... But still today there is no response. According to blu dart shipping services my shipment obtain by you at 14 september. Product is sanjna collection salwar suit set from amazon india.-
— anurag khare nikhar beauty parler, near jain mandir, shakti nagar rog\de, gulabra, chhindwara, mp

Amazon not provided pickup schedule for my order to return. I shelf shipped by fedex courier service on 28 sep it has been delievered @ amazon warehouse. Till now i didn't get any update about my refund i used to call coustmer care agent daily. Every day they told me different story about refund. Amazon is doing frauds with coustmers in this self ship returns. Amazon coustmers polices are only for saying not for applying to coustmers loss and all. Since 6 days i didnt get any update
Even at my home mi power bank blast due to poor packaging water damage i have given complaint about this matter but bo action
Why should coustmer bare losses when its amazon fault some one should take action about this

I order moto g5s plus in 24.09.17 and i got deliver on 26.09.17. When i opend the box i found a soap in the box. Whenever i call to customer care, they said please wait for 3-5 working days. We do investigation. My mobile wroth rs 16000. I done full payment by net banking. So what i do now? Amazon is a worldwide company. For that we are trusting on it. I want my mobile or refund my money.

Hi,

03-october-2017

Unethical behaviour with the delivery associate

I’m really upset with service of the delivery associate that you people have provided me today. It took me the whole day to communicate with the associate. When i wanted to check the product to confirm whether the items are there or not the associate was so rude, telling me that we don't allow such action to check the item before handing and exchanging the payroll. And, also when i asked for the swipe-machine for paying the amount the associate (Shivan and shweta) said that the machine is not working. When i told him to come tomorrow and collect the money, he told we will not accept the payroll either you pay me the cash or we will cancel the product. And suddenly he tells me to pay through some pay-link which i had no idea of it, where he insisted us to do it. Which we eventually dint do.
Even after telling them that we had a conversation with the customer care regarding the situation. Still, they canceled the product without informing to us.

And since when you people (Amazon) have started sending more than one people for delivering the products. This is something which was surprising for me and felt of being unsafe the crowd of the people. Over the decade this has never been done than how come suddenly four people are coming for delivering the product. You really need to resolve this, if in future this happens again i will show the cctv footage where four people came to deliver the one products as a proof to stop this unconvinced behavior.

You really need to take care of all your associate when they reach for delivering the products.

Hi,
Myself karishma from bangalore.
I had ordered bosch washing machine (Wab16060in, white) on 20th september 2017 for exchange of old washing machine.
And the order number is :[protected].
Expected delivery date was 23rd september but even after two weeks of delay the product is not delivered. And there is no update of the product from 24th september 2017 in the app.

I called to customer care 100 times, they are giving nonsense reasons and every time they will ask to wait for next 48 hours.

I'm really fed up by calling to customer care and they are not giving the assurance of delivering the product.

Kindly help me to get rid of this headache.