Amazon India Complaints & Reviews

My concern is regarding order no.:[protected] for one plus five and the order was placed on sept 23rd during your sale.

Issue:
Long story short - order cancelled and i am informed that it was lost in transit by amazon transportation services and i am expected to be a silent victim of their irresponsibility!

Details:
I had mailed twice on sept 23rd itself requesting address change and two different customer care reps gave me two different lame reasons and didn't update the address! There was a failed delivery attempt on 24th sept (It was sent to the wrong address and those reps just didn't want to update the address). My third mail to update address was on 24th sept as a reply to the previous mail sent by amazon requesting them to change the address. I sent a 4th mail again on 24th sept and at last i got a confirmation stating that the address is updated and it will be delivered to the new address in 24-48 hrs.
My friend had called the customer care regarding delivery of the product on 25th sept as the same was assured by the customer care on 24th sept. As if all this wasn't enough, customer care supervisor mr. Akash misbehaved with my friend over call, mr. Akash hung up on my friend when my friend was still speaking!! Mr. Akash assured delivery on 26th sept but took absolutely no steps to ensure actual delivery! Looks like he took steps to ensure it would never be delivered!! As per the tracking details, the product reached the correct courier facility on 26th sept early morning at 1. A. M., the product was rotting in their courier department till 29th but nobody bothered to deliver it though i kept following up, trust me it was sheer harassment to follow up with them! I was already depressed of placing this order with amazon and felt legal action was the only recourse but patiently waited for the phone to be delivered! On 29th i requested customer care to give me the address of the courier facility so that i could pick the product myself as it was there with the courier for an unusually long time! But i was not provided with the details instead one your customer care rep gave me two options to either take free replacement or refund if the order is not delivered by end of day. (Note: i had time till eod). As i did not clearly understand the options, i asked them to explain. As a reply to this mail, the next rep told me that the product is lost by amazon transportation services and consequently the courier is unable to deliver it to me!! Considering this situation, the options given to me were unacceptable as they were only favourable to amazon and not to me, i lost patience i had from the past one week as i was harassed for amazon's fault, i waited so long for something that was long lost and i was just being fooled all the time so i asked them if they prefer a legal notice from a lawyer or from consumer court! The next rep requested that if she is given final 24hrs, she will ensure that the product is delivered to me as the product was already out for delivery according to her! When i replied to this mail asking them to come to a consensus on the reason for non-delivery and if the product will be actually delivered, i received an sms saying the order is being returned!! Returned!! The time i had till end of day wasn't adhered to by those reps! To this mr. Akash from escalations team e-mails saying to assist me better, he has checked previous correspondence for the order and he can see that cancellation request has been sent for this order. Who raised the cancellation request? I did not. How did he have the authority to do this? How did this assist me? Is this the way he handles escalations by cancelling orders without customer's permission? If i wanted to return the product even without seeing it, why would i place an order? I did not request the return. As if this is not enough, he continues to say in the mail that the product won't be delivered to me and it will be returned to warehouse and he hopes that this helps me! Like really?? This person needs some basic training in handling escalations! Or maybe this is the kind of work ethics being followed in amazon india and he is just reflecting it! The last one week was just complete mental harassment to me from amazon's customer care. These customer care reps just don't care! This is a bitter experience that i will surely share with my loved ones so that i can protect them from such horrendous people that amazon india is breeding! I badly wanted the phone to gift it to my loved one but i only ended up being embarrassed and humiliated for trusting amazon! This is what amazon india will do to all its customers very soon, it ll leave them red-faced forever!

They are just taking all their customers for granted because of the increase in their customer base. I was unable to sleep because of the suffering this whole ordeal put me through! I became a victim of amazon india's unethical practices (Lying to the customer about the product status, making the customer wait endlessly, fooling, cancelling the customer's order without their fault are unethical).

Would amazon ever resolve this? If not, people take my advice and stay away from this #predator-blue-whale - amazon india, it is sure to hog us all!

Amazon has delivered a refrigerator which has got dents on it, i had placed a return request 8 days back and the first pick up scheduled for 25-sep but i was never attempted. I am following every day with customer care and the always say in next 24hr it will be picked up but nothing happens after that. I have everything really lost my patience, need help

I have recently ordered one product (Beyerdynamic byron in-ear headphones (Black) from amazon.in under offer rate. I have given correct details and my contact address for cash on delivery option. But after continuous followup on the same with customer service team, clear information on the same not received and made me to wait for a week.
Different agents picking giving different feedback and they will tell as i have contacted seller an the item would be delivered by today end of the day, also will ask to fill survey. After repeated attempts, last day i got information that my shipments was found defective and send back. And i am unable to reorder as they didn't offer the same for cash on delivery. Bad customer service and fooling customers on similar manner is no value customer time and efforts.
I would like to forward a petition for cheating by false offers and promotions.

Reasons:
1: they told me atlast that the item is defected but also before they have told me that seller tried to deliver me the same product.
If so have they tried to deliver me a defecred product by kbowibg it.

2: if the order item is defected why amazon customer care and delivery team didnot told me that the item is defected and cannot be delivered in day 1.

3: how the delivery team come to know that the packed product is defected and is there no process from amazon to check the product is good before delivery.

4: spoiled my time and efforts over a week and keep waited me and now telling me to reorder the same product for the price more than 1500rs from the ordered price.

5: if the customercare and delivery team know that the item cannot be delivered then why they asked my credit card details including date of expiry and forced me to tell, else that the order cannot be reordered from their side.

Order #
[protected]

Items: 1 of: beyerdynamic byron in-ear headphones (Black)

Sold by: cloudtail india private limited

Tracking #
[protected]

Dear sir,

I have purchased a product for my office and the seller of your amazon has failed to update gst and hsn code in the bill. And for the same i have asked for ur amazon team but till now no response. Please clear the things as i want to purchase around 2 desktops and iphone for my company, if you people cannot provide both the things den i have to pruchase from the local vendor as i have to take the gst beniefet.

Please do the needful and update the details at the earliest and oblige.

Regards

[protected]
[protected]@outlook.com

I haven't received the refund of the book since one week despite of many requests. Refund the money for trueman's cbse ugc net paper-1 money by today itself. I had made thw order for english version of this book. You people sent me a hindi version of this book and neither you are refunding the money nor sending the english version of the book. Refund the money by today itself.

I had purchased on 20 sept 2017 tcl 43 inches led tv from amazon, order no is[protected] it is the most pathetic experience i have ever had. Amazon prime member order placing date: 20 sept order #[protected]st expected delivery date: 22nd sept i had called customer care so many time but there is noproper responce from amazon today 30 sept till i had not get my order. Today i came to know that my order has been lost in transit.. Please take action them & help us to get my delivery as soon as possible

I purchased mobile phone lg g6 from amazon, order no.[protected] but i received used product inspite of paying full amount and in exchange of my old phone. When i contact amazon first they refused to help. On sending lot of mails and sharing photos of the mobile, they accept that it was a mistake but still they are not helping in anyway.
I purchased this mobile as a gift for my wife and it is very embarrassing that i have to go through this.
I have all the mails where they accepts that they have sent used product but still they are not helping,

I have ordered nobel 32inch led tv during amazon great indian sale on 21st separate, 2017 using my hdfc credit card. The promised delivery date is 25th separate, 2017. Due to sum issue from amazon it was postponed and after consulting the manager with so much difficulty i got confirmation mail attach from amazon that the product is going to deliver on 30 th separate, 2017. But when i contacted them on 30 th for the update they are telling that to cancel the order and they don't no when they will deliver it and they are disconnecting my call if i ask for a reason. I need to complaint this as a serious issue and they have spoiled my time and money and because of this promised date i have cancelled my travel plan also and it cost me a lot. Kindly take a necessary action.

My contact details.
Yashoda arun kumar
[protected]

I had ordered one plus 5 worth 33079/-. And it was a guaranteed delivery on 26th sep. I chatted with the representative on 26th evening and he/she told i have to wait till 9pm and i ll definitely get my product. So instead of going in my office cab at 7pm, i waited till 9pm but dint get my product, rather had to pay cab fare of 200. Sinve then i am regularly chatting about my product and getting a same false assurance that i will get it in 24 hrs. Now its 30th sep and still its on the way. It was a guaranteed delivery. This is how amazon cheats.

It is the most pathetic experience i have ever had.

Amazon prime member
Order placing date: 23rd sept
Order #[protected]
1st expected delivery date: 25th sept
2nd expected delivery date: 26th sept
3rd expected delivery date: 28th sept
4th expected delivery date: 29th sept
Today i came to know that my order has been lost in transit and i have to ask for replacement of order. As i was left with no choice i did it, now after i opted for replacement through new order, i got to know while enquiring for expected delivery date that the order cannot be delivered as the product was purchased in exchange offer and we cannot have replacement option in it so i have to cancel it and opt for refund (Forcefull).

Please be noted that there was no intimation about any delay from amazon's, it was me who was running after you over the calls (On 25th, 26th, 28th and 29th twice) asking for status every single time and i was made false promises. I was even sent the wrong details about the amount to be deducted through emi, that i later got rectified on 26th midnight.

This would be my last order with amazon. I want the product to be delivered within 2 days and i need a compensation along with the same offer i got while ordering oneplus5. You people are simply making a mockery of consumer rights and importance of timely delivery.

Stop advertising and start delivering.

I orderd my 1+3t mobile on 24th september... N 27th was estimated date for delivery. I followed up with them everyday the same template vl deliver in 24hrs with high priority. It's been more dn 3 days now. Dy shld knw difference betwn 24hrs n 3 days. So wat i vl suggest here is nvr make online payments with amazon cz dy can't guarantee delivery. N i[censored] do so it's like ur begging for ur product. Its better to do. Cod atleast dy vl come n beg on time. Worst experience ever was when dy blocked my number stating dat i was making repitative calls. This is not acceptable.

I purchased a hawkins futura rubber seal
Order no.[protected]
I received material with damaged MRP sticker and bar code
Average cost is approx 50/ in market but amazon charged me 300/ for this

As per the amazon my expexted delivery time is by[protected], 10.00 pm. My order id is[protected]. First they mentioned "out for delivery" on 25th oct 2017. But with out contacting me or without visiting my home, they mentioned not able to reach costumer on phone. But my phone had full charge & network on the same day. Again on 27th they mentioned that "user not available in home"without visiting my home/contacting me, where i was in home on 27th oct 2017 & phone had full charge & network. Even after completed my expected delivery time, now they are asking me to wait 3 more days, as a grace period. Hence thwy are watsted my 5 days time, by providing false statements & promises. Please help me in this issue.

Thanks & regards
Suresh m
+91-[protected]

Dear sir/madam,
First i ordered a product.
Order i'd :[protected].
This item was sent by mistake so i asked for replace.
The picking up i'd :[protected].
Again the product came was not satisfied so i had requested for return of my product. Your agent came and took the product and sms confirmation also has came to me like product has been received by our agent ur amount will be refunded soon.
But in this case it's been more than 7 days still i didn't receive any refund amount.
Please check the status of my refund amount.
Order i'd :[protected].
Picking up i'd :[protected].
Please make refund my amount.
U can contact me on ([protected]@gmail.com)

Dear sir/ madam, this is to bring to your notice that i have received a gift voucher from amazon.in worth inr 1000/- i tried activating the same and was not successful. On calling your customer service team realized that on scratching the gift card code that i received a 14 digit code instead of a 16 digit code... I feel cheated by amazon. This is totally unacceptable... For your refrence my gift card id - [protected] kindly check on this as its a fraud on your part to issue such kind of cards... I feel cheated y amazon. You can reach me on ([protected]@gmail.com) kindly resubmit the 16 digit code. Thank you.

Payment already done by online it's been a month i ordered this item but no delivery and refund of money. Contacted to customer executive committed wrong. Refund my rs. 370.
Tried many times to call customer care but no response.
Auto teller says that your registered number has no item but while checking it shows bamboo shoot is to be delivered but when. Seller name - giskaa

I purchased a car body cover (With free storage bag) order no[protected] dt[protected] and i received the item invoice no-qnes-18913 dt[protected] but the company not sent the free item which has been clearly highlighted in shipping invoice. I feel cheated and i complained in my feedback to amazon but no response from company yet.
Jayakumar k
1-25-8/19, gollaguda, trimulgherry, secunderabad-500015

I have orederd a JBL headphone on 24 september 2017.
But i couldnot received
Whenever I contact to amazon they only told me that it will be deliver to next day.
This will happen from last 4 to 5 days but they could not solve this in any way.
I will request you to kindly take strict action towards this.

Hi,

I have been trying to list on amazon for over 6 weeks now and your team has been super unhelpful.

Amazon india lists ayurveda products, you have opened a specifically even launched an ayurveda store. The team has asked me for over 100 documents all of which has been provided

I get one case study and call that tells me to provide documents and the other person that tells me that i cannot list, when my products are already listed on your platform!!

I get on a call for over 40 minutes out of which i am on hold for over 32 minuts during which i ask to speak to a senior member 4 times and i get no help.in one call i get told: we do not list ayurveda; you want to list in the grocery category; you do not need form a; you need to fill form a - how is one meant to do business if your team is so ineffective

All the claims of support on your website are lies!

I had made an order, order no:[protected], has to be delivered by 28 september by 8 pm but the order hasnt been delivered till now. I am seriously very much dissapointed from this type of service from amazon, these type of retailers are putting amazon's name down, its been 2 days and i haven't received my phone. I know how much it is important for me that phone that i ordered i wanted that very ungently but your delivery service is seriously awful. I just cant explain my anger. This is all what i can say, i dont have any other words to explain your awful service.