Amazon India Complaints & Reviews

I have ordered book - "business analysis and valuation using financial statements: text and cases" from amazon, seller - fast media and it was prepaid order on 16th august.
I haven't received product till date, 6th oct. I have been following with customer care team and seller from more than month now for refund.
Please find attached mails and screenshot.

I ordered one Gym Kit for Rs 1499 on 21st Sept '17.I cancelled it 22nd Sept '17.I informed amazon on call on very same day that i don't want this, please inform the seller and initiate refund.Still the refund is not initiated.They are telling once the seller pays us will initiate the refund.

I ordered one plus five phone through amazon on 4th oct. Being a prime customer i was promised to get it delivered on 5 th oct itself. As the address i mention was my office address, it is supposed to be delivered from 10-5 pm. I waited till 6 outside my office, but it didnt get delivered. I called several timws at its call centre and got diff replies, some sais its on way, same said it will be delivered in half an hour, some said at 9. There was no proper response. Such a third class service, no way to track how many times a customer us calling and what a customer is giving renark. Everytime u need to call and them about whole history. Senior leadership team disconnects phone in between. Pathetic service. Few illetrate executives are - prerna, rahul, aparna, abhishek, afroz.

Refer to my order#[protected] dated on 05/10/2017.
I have ordered the item yesterday, for fast delivery i signed up for your prime membership also. And amazon promised to deliver the item by today (06/09/17). And in the morning i got a mail from amazon, that the delivery may delayed. I have already paid around 500 rs extra for fast delivery and for prim membership.

I bought nokia 6 device from amazon and it was delivered to me on 11 sep 2017. I found the device was faulty and i raised a return request. My request was accepted and then a courier guy came and told me that the imei number is not matching so we can't take it back. Then i called amazon customer team and they said we will schedule another pickups and you won' t have imei issue then. Thereafter 5 times my parcel pickup was scheduled and every time it got canceled within an hour stating that customer denied giving back the parcel, though nobody came to pick up the parcel.

For proofs, i have attached all the return request raised and then canceled by amazon. Please help me so that i can get my money back.

Concerned Seller is Compelled to cancel via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
You are now connected to Sri Harsha from Amazon.in
Sri Harsha: Hello, my name is Sree Harsha from Amazon Escalation Team. How may I help you?
Me: Hello Sree Harsha, Concerned Seller is Compelled to via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
Sri Harsha: I will definitely look into this concern, could you please let me know the Order number sir?
I have the details now. Please do not worry.
Me: Order Details
Ordered on 27 September 2017 Order#[protected]
Invoice
Shipping Address
ADVOCATE VIJAYAKUMAR
KANDENKAVIL HOUSE, NEAR St. Antony's Church
Muttans Corner, Trikkur
THRISSUR, KERALA 680306
India
Payment Method
Net Banking: State Bank of India
Order Summary
Item(s) Subtotal:
5, 000.00
Shipping:
50.00
Total:
5, 050.00
Grand Total:
5, 050.00
Sri Harsha: I have thoroughly looked into your correspondence with the seller and I have seen the seller communication with you.
I see the seller couldn't get this product delivered to you and have asked you to cancel the Order.
I will definitely escalate this issue with the concerned team internally so that they are certain disciplinary actions taken on such sellers and they are not entertained in furure.
However, since this is a seller order which means this product is Sold and fulfilled by the seller, Liberty traders is getting it delivered to you and not even using Amazon transport services for delivery.
So we in this scenario can only take this as a feedback and can suggest you to place Amazon fulfilled orders in future so that nothing like this happens.
Me: Ok, you may do as better
Sri Harsha: Thank you so much for the trust you put in us.
Will definitely escalate this issue with the concerned team.
Me: otherwise he need to alternate address for shipment I will be provided
Sri Harsha: We cannot change the delivery address sir. However, it would be better to try and give the details to the seller via the email which you sent earlier.
Me: I have fulfilled the requirement for shipment and after needn't do anythings
Sri Harsha: Sure sir. Once you drop in an email to the seller, the seller will respond mentioning if he can deliver it to any other address.
You are now reconnected with a new agent rohit.
rohit: Good morning, my name is Rohit. How may I help you today?
Me: all online dealer should be verified the customer pre- delivery Status but here what happened
rohit: Could you please share your account email or mobile number so that I can help you?
Me: [protected]
rohit: Vijay could you give me your email, address, postal code?
I need to confirm some information with you before I can access your account. Our security system requires that I type in this information exactly, so please spell out the answers to the following questions.
I hope we are still connected.
Me: you get in a/c Info
rohit: Yes
I hope we are still connected.
Me: yes
rohit: Vijaya please give account information so I can help you in better way.

Normally Online Dealer or administrator (seller or Amazon) should be verified the feasibility of delivered of courier before order accepting. But here after 10 days of received payment . It for customer protection or support of fraud Dealer. Therefore I need a maintain cost( additional) of same amount of my payment

You are now connected to Avinash from Amazon.in
Avinash:Hello, my name is Avinash. I'll certainly try to help regarding your concern.
Me:Mr Avinash, That Concerned Seller is Compelled to cancel via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
Avinash:Is it regarding
Aarti Tailor Round Arm Sewing Machine Top (Red) ?
I understand this has been very inconvenient for you. Believe me providing you with this service was never our intention. .
Please allow me 2 minutes.
Me:ok u may do
Avinash:I see on the website it sill shows as shipping soon phase. However, as this is seller order which should be shipped from there side only our website might not have been updated with right information and showing a shipping soon phase
However, as the estimated date is still pending I am sure that it will be delivered from 3rd party courier to your area
Me:Normally Online Dealer or administrator (seller or Amazon) should be verified the feasibility of delivered of courier before order accepting. But here after 10 days of received payment . It for customer protection or support of fraud Dealer. Therefore I need a maintain cost( additional) of same amount of my payment
Avinash:I will go ahead and inform the seller to send the tracking if he has already shipped it from 3rd party courtier.
Yes, I agree. However, the package should have already been sent from a different courier that is the reason as this is seller order
In that case, I will contact him and ask him to send the tracking number and the details of the delivery
Please do not worry, the item will be delivered to you as per the mentioned provided estimated date
I will request to send the tracking to your email
Is that fine VIJAYAKUMAR sir?
Me:Ok
Avinash:Sure
Please be connected
I will do it right away formy best.
Please allow me 2 minutes.
Me:ok
Avinash:if the item is shipped please provide the tracking and courier name to customer. please send the update sooner as possible.and deliver the order as per the estimated date..please do not delay it.
I have informed the seller as above
Would you like to add any thing more for you VIJAYAKUMAR sir?
Me:ok u may do better for customer rights
Avinash:SUre
Thank you for your feedback. We are always happy to hear our customers’ suggestions and opinions as they are used to help improve our service.
I will also take action on the seller
YOu can leave it to me.
Me:I will save your interactions as above for records
Avinash:Sure, please
Me:then now quiet
Avinash:Hope I have resolved your concern.

Bleddy Nonsense! who are you requested / permitted to cancelled the order placed by me? Are you Dealer as a monarch? if you can't understanding the online trading rules and regulations? I didn't permited or requiested to cancel vide the order No.Order #[protected]
Placed on 27-September-2017. if you attempt to cancel my order you must to be given Maintain cost as same to the order value in addition as mentioned in my previous correspondence to you and amazon customer agent
ou are now connected to Justin from Amazon.in
Justin: Hello, my name is Justin. How may I help you today?
Me: Mr Justin, Avinash:Hello, my name is Avinash. I'll certainly try to help regarding your concern.
Me:Mr Avinash, That Concerned Seller is Compelled to cancel via mobile and seller massage due to un truth reason as “no courier services in your place so pls. cancell the order” It for why? I am an existing Buyer in last five years with 3-5 lakhs of rupees of buying volume in average per annum and all shipments were delivered. Now, above dealer is foolishness speaking? He can’t shipping my order placed, no problem if he should pay double of my order value for maintain otherwise he must do my order shipping
Avinash:Is it regarding
Aarti Tailor Round Arm Sewing Machine Top (Red) ?
I understand this has been very inconvenient for you. Believe me providing you with this service was never our intention. .
Please allow me 2 minutes.
Me:ok u may do
Avinash:I see on the website it sill shows as shipping soon phase. However, as this is seller order which should be shipped from there side only our website might not have been updated with right information and showing a shipping soon phase
However, as the estimated date is still pending I am sure that it will be delivered from 3rd party courier to your area
Me:Normally Online Dealer or administrator (seller or Amazon) should be verified the feasibility of delivered of courier before order accepting. But here after 10 days of received payment . It for customer protection or support of fraud Dealer. Therefore I need a maintain cost( additional) of same amount of my payment
Avinash:I will go ahead and inform the seller to send the tracking if he has already shipped it from 3rd party courtier.
Yes, I agree. However, the package should have already been sent from a different courier that is the reason as this is seller order
In that case, I will contact him and ask him to send the tracking number and the details of the delivery
Please do not worry, the item will be delivered to you as per the mentioned provided estimated date
I will request to send the tracking to your email
Is that fine VIJAYAKUMAR sir?
Me:Ok
Avinash:Sure
Please be connected
I will do it right away formy best.
Please allow me 2 minutes.
Me:ok
Avinash:if the item is shipped please provide the tracking and courier name to customer. please send the update sooner as possible.and deliver the order as per the estimated date..please do not delay it.
I have informed the seller as above
Would you like to add any thing more for you VIJAYAKUMAR sir?
Me:ok u may do better for customer rights
Avinash:SUre
Thank you for your feedback. We are always happy to hear our customers’ suggestions and opinions as they are used to help improve our service.
I will also take action on the seller
YOu can leave it to me.
Me:I will save your interactions as above for records
Avinash:Sure, please
Me:then now quiet
Avinash:Hope I have resolved your concern.
Justin: VIJAYAKUMAR as I am able to understand that your order was cancelled by the seller
Me: Nonsense! who are you requested / permitted to cancelled the order placed by me? Are you Dealer as a monarch? if you can't understanding the online trading rules and regulations? I didn't permited or requiested to cancel vide the order No.Order #[protected]
Placed on 27-September-2017. if you attempt to cancel my order you must to be given Maintain cost as same to the order value in addition as mentioned in my previous correspondence to you and amazon customer agent
Justin: VIJAYAKUMAR I am really sorry for the issue you have and I can see that the refund was also done by the seller today itself.
It will be credited to your account within 5 business days.
Me: what for your help as a customer care agent?
Justin: VIJAYAKUMAR I can understand your concern but now it can not be delivered to you as the product is no more available.
Me: Ok never, I wish to complaint to your and my states DGPs
Justin: VIJAYAKUMAR sure you can
I am sorry for the issue you have faced.
Me: then you may quiet
Justin: we will make sure that you do not face such issue again in future.
as we have already escalated with the team and they will be taking action on the seller.
Me: stop you support for cheating
Justin: VIJAYAKUMAR Please feel free to tell me if there is anything else I may assist you with.
Me: my hair cutting you may ready
Justin: Thank you for contacting Amazon. It was nice talking to you. I wish you have a great day ahead. Bye! Take care!!
Please click on END CHAT button on the top right side of the window to close this chat.
Me: this is forward to your CEO
Justin: VIJAYAKUMAR I have already escalated this issue with our team and they will be taking action on the seller.

I have ordered "your customer care number [protected]. Us on call [protected] amazon customer care number
True wireless earbuds, mini twins truly wireless bluetooth sports headphone noise cancelling stereo earphone with mic for samsung iphone 7 plus sony a" it was a faulty one. I requested for replacement and product was received on 30th sept 2017. I have still not received the new product neither my money is refunded. Please look after this matter on priority...

Hi

I have ordered "
True wireless earbuds, mini twins truly wireless bluetooth sports headphone noise cancelling stereo earphone with mic for samsung iphone 7 plus sony a" it was a faulty one. I requested for replacement and product was received on 30th sept 2017. I have still not received the new product neither my money is refunded. Please look after this matter on priority

Hi,
My amazon account has been locked & now i have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when i try to send the docs the line is always busy and there is no way to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and i must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving delivery failure

I have 1350 rs in amazon pay that i want to utilize. Please help

Prateek

I had purchased one plus five phone and protection plan.
I received phone and immediately customer care for return the product. Customer care executive by mistake created return for protection plan instead of phone and i was unaware of it. Pickup boy came and took the phone back. After 2-3 hrs protection plan got delivered to me.
I returned the phone but i got refund of protection plan. I am behind amazon team since last 4 months. Everytime they saying it will be clear within 48hrs but nothing happening.
Extremely poor service

Soon going to consumer court

Details for order #[protected]
This is balasubramanian from ambattur ot in chennai in tamilnadu, here i purchased one mobile in your concern that date is 04/10/2017, that mobile name is greenberry a1, afterthat just on that mobile will ok and camera is not worked because that error will be occured camera connect error, please be recover and a new mobile will be sent my envelope by courier
Thank u sir

I had purchased a dell laptop worth rs 29000/ from amazon from gandhinagar and had it delivered to my father at calcutta. He is 71 years old. The laptop did not work properly so he did not use it. I am visiting calcutta for 4 days. After a 2 hour long session with dell tech support the problem did not get resolved. So i called amazon to return it/get it replaced. I kept on explaining to the customer service representative as to why the laptop could not be returned within the stipulated period. He said he cannot help and i should go to a dell service center. I asked to speak to a supervisor/manager. She too refused to help and kept on repeating the same thing. I have one more day in calcutta and the service center is far off from my home. My father cannot go there. I feel cheated by amazon and if my issue is not sorted out i will never again purchase anything from amazon. I will also tell people i know how amazon has cheated me and suggest that they too do not buy anything from amazon

When is saw the product... It was. Very very very nice... Bet hen delivery guy come to my house and i gave him money and then i opened the box, the product was completely different, the product was - citra fidget spinner focus.. It was white-silver in middle and blueish in other side. But my product was worst. But then i thought that nver mind. And after 3 days. I saw my product in ad. So i dicided to open amazon (Not in apk) and then i decided to complaint. I understand that amazon is worst i[censored] all dont reply me... And this is my another account... Because i want fidget hurrily so i created my account very fast... And i forgoted email.. And password... So i created new account to complaint u... Pls reply me otherwise i will not order by amazon... And i[censored] dont i will make an youtube video about this complain and i ill say everyone that i can... That... Say no to amazon... Really. Iam very angry

I have ordered a back cover for my phone but the quality of the back cover was very poor so i returned the back cover back to the amazon. But till now i didn't receive the returned amount. The price of the back cover is 275 rs and the delivery charges is rs 70 and i have ordered this on 27 august, 2017. They ask to send back the product and own risk and the courier price as my own. The product's return request was on 2 september, 2017.

Problem statement

When the consumer is adding money to the existing account balance in amazon website, does the company has authority to fix some expiry date for that balance???

Gift card amount expiry details

I have added rs.2000 to the existing balance through gift card mode and the amount rs.1069 have expired on october 3rd 2017. So, i lost my amount and this is the amount not added from the company and added from the consumer itself.

Gift card id: #[protected]
Money added date: 02/10/2016
Amount expired date:03/10/3017

I have purchased acer mobile on 4/09/2017. After 10 days it was not working,
I did complain regarding this but could not take any action .

Product Detail-
Order ID[protected]
Mobile No. - [protected]

I am ankit kumar from delhi, i ordered the redmi 4 64gb mobile phone on 13 september, 2017 but today (05.10.2017) i didn't received the refund against my order because on 29.09.2017 they told me that if i don't received the phone then the refund is automatically credited in my account but till date i didn't received my refund from amazon.in. Kindly help me into it.

Order #[protected]. Unlocked huiway dongle. Aw[protected]in

Amazon is wrongly texted me that the said dongle was delivered to me on tuesday. I contacted amazon and one parwalika typed my version but nothing happened. Next one divya received and typed my grievances but no actions were taken. Than one nigam typed my grievances and assured to deliver or send the replacement but i continue to receive the message item delivered which is wrong. The undersigned is a responsible bureaucrat. The postal deliveryman has lost the item ans is wrongly feeding the information. Pl send a new item or refund. Amazon is being managed by jeff bijos please keep the reputation high

Hi, i am a prime customer. I ordered on 21st sept for 2 gm gold coin - order#[protected] using amazon pay and the product was scheduled to deliver on 26th sept as this was a seller fulfilled product. As i didn't receive the product until eod 26th sept i cancelled the product and was expecting the refund in minimum days. I contacted amazon customer care on 29th sept, 1st oct, 4th oct and today escalated it to the team that claimed to be an escalation team. Its 10 days and i don't have my refund till date and my money is stuck. Hope with this compliant my issue will be prioritized and addressed

We understand you purchased reebok men's classic protonium black, silver and white sneakers - 9 uk/india (43 eu) (10 us) on 2 aug, 2016. However, you shared a feedback regarding the product. We apologize for the inconvenience caused.

We will help you resolve this issue. Request you to return this product by clicking on the following link, as we do not do direct replacement or exchange.
https://www.amazon.in/gp/css/returns/homepage.html/

Post your return, a refund will be processed for the same. Request you to place a new order for the desired product.

Once again we apologize for the inconvenience caused and will work towards avoiding any such repeat instances in the future.

Thank you for contacting cloudtail. Happy shopping!

Regards,
Team cloudtail

Above remarks had been given by supplier on behalf of amazon and return taken from my address but still am in wait for return amount for buy next. Its been very much bad as i was not expected from amazon company who is known for his service.