Amazon India Complaints & Reviews

Sir/madam,
I am shattuppa patil order no.[protected] dt.01.10.2017 ordered curren wacth and delivery recevied on 4.10.2017 and when open the packing box that time i see this watch is not working i press i butten but it not working.
So, therfore kindly return this product and send new working wacth.
Shattuppa
[protected]

Respected sir,
Myself ajay your valuable prime user
After taking prime benefit services also..
I am not getting services from your end

Very bad service

The main reason to write a mail to you from last 15 days my refund is not done by your team

For a prime user if you take 15 days so i think for a normal customer you take minimum 2 to 3 months for the normal refund

And the worst part of your services you don't have a call centre where we can call and we can tell ur carries to them..
We never receive a call back from your end

My order no[protected]
Date or order -20-sep-2017

It's a small request to you please check this order number in please do the needful

Thanking you for giving me your precious time

Regards
Ajay
[protected]

I have purchased a dmr washing machine from the amazon. Wgile opening i found that the product was defective so i initiated the process for refund. When the order was placed it was delivered within 3 days. But while returning the product is yet nt delivered to the amazon as they say. I have written many mails and evn contacted many times but the representative jst say to pls wait. I didn't know how much i have to wait. It's already a month over. Please see what legal and necessary actions can be taken. And guide me i[censored] want me to do any more for mt refund.

The details are given down below.

Amazon return id: drnt7yprrrma
Order id:[protected]
Order date : 29-aug-2017

Shipment facts :-

Tracking number:[protected]
Reference : dmr 46-1218
Anticipated ship date : 9/14/2017
Destination : pune, mh, in
Scheduled delivery : pending
Service type : fedex economy-deliver weekday

Tracking results as of oct 05, 2017 6:12a gmt
Date/time activity/location
9/14/2017 1:57 am shipment information sent to fedex

Order no :[protected]
Order date[protected]
Order delivered[protected]
Order returned for refund[protected]
I returned alex london white shirt on[protected] for refund purpose. Two amazon delivery men took the return at 9:15 am and then i received a message at 13:50 that"return picked up successfully and refund will be processed after we receive the product". At the same time i received another message stating"return cancelled at the time of pickup. To initiate another return please click here". My job was to return the shirt to the delivery men. They cancelled my return and must have for sure kept it with themselves. Kindly see that i have not cancelled the return, yhe delivery men hav already picked up my return. Please refund rs398 in my account. Cancelling the return after taking my product. I have not cancelled the return and the delivety men have already taken the shirt. On checking the site it is just showing that"return requested". Keep a watvh on what amazon delivery men are doing. They are cheating the customers. They took the shirt after that cancelled my return pickup. How can you people do such a thing. Kindly refund my money as i have already returned the shirt.

*amazon great indian festival diwali! Sale is back*
From[protected] to[protected]

You have been invited to get *free gift from amazon.*

Click on this link and get chance to win *mi max 2, oneplus 5 or nokia 6*.

http://www.great-indian-festival.com

Offer is limited till the stock last.

Hurry up!
Note: you just have to answer simple questions.

There were 3 items which i had ordered from prime on friy and they told me that it will arrive on tuesday as there are holidays in between and on 1st oct gandhi jayanti is there so it would b deliver on tuesday between 10am-6 pm on my office hours.. Bt the calls which i got for all the 3 items was on 8-9pm at night when my office gets closed and parcel was given back to the id from ehere it was bought...

I have ordered a Canon lense worth rs 7990 and i have received empty parcel . Customer care says they won't refund my money the will give replacement but i dont waht this product now. I want refund for my order coz i have already buy this product from other website.

order #[protected]

Current status of my order is returned received on 5th September.
It is almost a month I have not received any refund.Even after discussing with customer support executive.This is really pathetic service.

ORDER #[protected]

SOLD BY: BuyCycleStore

ORDER PLACED: 23 September 2017

ESTIMATED DELIVERY DATE: 4 October 2017

Hi,
Time is 9 PM IST 4 October 2017, Nobody has delivered the product yet.

Let me inform you how much time i have wasted for this.

Booked the product on Rs.8999 after a discount of Rs.500 on 23 September 2017.
Seller did generate a waybill through a 3rd party delivery service ie DELHIVERY ( Worst courier Service in India).
Days passed and no update was done on the shipment tracking.
I contacted Amazon Chat reps 3 times for the same concern, to which they replied don't worry from our end the product is dispatched it is the courier has updated the records.
First, I contacted the courier for updating the records as I believed the Amazon agent and to which the courier said that seller didn't give the package to the courier yet.
On 30 September 2017, Courier service further updated the tracking which clearly said that Seller didn't give the package.(PDA of the tracking status in attachments)
Then I contacted the seller and demanded to ship the product asap, to which they replied to give them the order num and i did give them and then no reply came from their end
I contacted the Amazon chat again they said the same thing to which I escalated and the supervisor said don't worry seller will ship it and the same thing everybody rep said.
I lost hope after and didn't believe any of the assurance which Amazon did
I then again sent two messages to the seller to which they didn't bother to reply.
Then I gave a negative feedback to the seller and within sometime i got an email from the seller to please remove the negative feedback as its affecting their business.
People who weren't bothered to care for the order now came saying its affecting their business without thinking that I have been eagerly waiting for the product to come.

I requested for a call from Amazon in which I confirmed that if the product isn't delivered amazon will rearrange shipment for the product again on the same price
Today also i requested a call and i got a call from escalations department and he couldn't help and said somebody is going to call in few moment, and i waited for the call till now
11 days have passed, and I am completely frustrated with how Amazon is helpless towards its customer and completely backs its seller and makes me think why this company states itself as customer-centric if you cant even control your seller and manage the shipment of a product which I requested to ship several times.Which means even after multiple times that stating something is wrong you guys kept yourself blind and went by the book.If you guys give discounts and the seller isn't willing to give the product on that price then why do you give discounts?

Today is 4 October 2017 tell me who should contact what should I do ...after almost requesting you multiple times cant to listen to me deliver the product or you want a customer to beg from you

To this point, multiple people from Amazon emailed me and are still investigating but nobody thought that it's Amazon and its seller fault that they didn't deliver it.

The product was of 8999 when I booked it.It's you and your seller who didn't keep your promise.Don't even think about saying we didn't know or try to get away with it.
I want the product for the same price asap as its not my fault, it's yours.

Sir i have purchased vivid bharthi white neck pillow shirt i want to return because of the smaller size i require xxxxl size of tshirt but it's size xxxl so it's not perfectly fitting for me therefore it is requested to send a t shirt of size xxxxl or u may refund my money as early as possible for which i shall be very grateful to you thanking you in anticipation

Hi, I have Ordered Sony TV 32 inches(Order#[protected] first time on 20th Sep 2017. They have not delivered the product on time and they asked me to re-order the same product canceling the first one, by the time I place second order the price of the product got increased. Amazon representative wrote me email saying whatever price difference and cashback they will issue me once place second order as a token of apology. Based on his email confirmation I placed second order (ORDER #[protected]. I suppose to get 3850(Prise difference amount)+1500(Cashback) = 5350. Now they are saying I can only get 2000rs which is really not acceptable. I would not have placed the second order if they have informed me this before, Amazon wasted my 10-12 days time and energy. I want my whole amount 5350 as promised.

I am attaching the emails from the Amazon Rep's who had promised me before placing second order.

I have ordered a redmi 4 phone on 23rd sep 2017 and payment done online. On 25th sept we noticed that the status has been updated as delivered even though we haven't received the product. We called amazon customer care and they told to wait till 27th sept as they would launch an investigation. We called again on that day and then they said to call on 3rd oct for the investigation outcome. We called them on 3rd and 4th oct without any outcome and no satisfactory reply from them. Being an amazon prime customer this is completely unacceptable and highly disappointing

Sir,
I have ordered a Kent water purifier 8 liter on 23 Sept 17 of amount of Rs 11989/- from my credit card [protected] but the water purifier not reaching to me.
Regards
Benudhar Behera
Mob-[protected] & [protected]
Email -benu_dhar.[protected]@sbi.co.in
Address -C/o-Binay Kumar Das
Benudhar Behera
New colony Bamara
Sambalpur
768221

I have purchased apple iPhone 6 32 gb from amazon, amazon order number is[protected], product received on 4 Oct 2017, when product delivered to me box contain only charger, headphone some accessories in box but does not contain phone in box, amazon customer care does not respond me,

Please note that i had ordered a kurta wide order no[protected], it was to be delivered to patna, all the details including the phone nos were given.
The tracking amazon id given was[protected],
I was informed that the address could not be contacted, even though i have not received any single phone call, asking me about the address, i contacted helpline and informed to one mr mani, who assured me that the complaint would be immediately addressed to.
However today i have received an information that the package has been sent back due to non traceability of the address.
This is rather a shock to me as same day items ordered to shopclues was delivered.
This shows that no serious effort was put to ensure the delivery

I have purchased apple i-phone 6 from 06.07.2017 from cloudtail india private limited, anjaneya infrastructure project no.38 & 39, hoskote taluka, bangalore rural district, bangalore, karnataka, 560067. My order number:[protected].

From the day i have purchased this phone, during calls, people are not able to hear me, we have to dial the numbers again. Initially, i thought there is a network issue or problem with the other side of caller. However soon i have realised the issue is not with network but with the phone. The phone screen gets hand and many a times i have to reset it to make it work. It gets heated quickly and the battery also drains in 2-3 hours.

I have purchased a phone worth rs. 27000/- and cannot expect such a issue from a renowned company

Please help to resolve the problem.

Dear sir,

Please find here with the details of my order to amazon: -

Orede date : 21-sep-2017
Order no.[protected]
Order total:- 617.00 (3 items)

Product name - sysksb22 9-watt led bulb (Pack of 2, cool day light), quantity: 3

Payement method: amazon pay balance & sbi credit card (Visa ending in 9649)

Billing address :
House no. A-35, songanga colony, sipat road, sarkanda, bilaspur, chhattisgarh-495001

Shipping address:
House no. A-35, songanga colony, sipat road, sarkanda, bilaspur, chhattisgarh-495001

Sir, till date (04.10.2017) the product is is not delivered to me at my address.

After frustation regarding this type of service, i chosse the refund/cancelled option on date 03.10.2017.

I requested to you, please guide me or re-send my product on my shipping address.

If possible, please call to me on [protected] / [protected]

Waiting for your positive reply as eairlest.

Thanks & regards,

Prianshu gupta

Hi team,

This is with reference to regarding my order order #[protected]. I had words regarding refund against this order with amazon's executive deepesh on 28th september. He promised me over recorded call that i will receive my refund in 2 working days as product is damaged so no need to pickup and refund will initiate in 2 working days, but still i did not receive refund. Now, amazon's representative saying it was false commitment and denying for refund. I am very unhappy with such kind of cheating behavior. Please see our conversation and kindly refund asap.

Amazon — i am complaining about courier service by the amazon (1 of armado combo of 3 analogue black dial mens watches-ar-516193) order #[protected] ordered on 18 september 2017. According to amazon delivered item on 21/09/2017. But i did not receive item upto till time. When i had complain for few times in amazon. His excecutive did not resolve my problem.

I purchased motorola g5s plus on 22nd sept, 2017 with amazon prime service which assures the delivery of product on guaranteed time. But the order was delivered 3 days later on 28th sept, 2017 than actual/guaranteed delivery date 25th sept, 2017. When asking for support, they didn't provide the proper information until the very end and misguiding me with wrong information about delivery and service. I was kept on waiting everyday for the product as their support kept telling me that product will be delivered by the end of the day. I had to go though a lot of stress and wasted a lot of time because of amazon.

Order no. :[protected]