Amazon India Complaints & Reviews

Hi,
My amazon account has been locked & now i have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when i try to send the docs the line is always busy and there is no way to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and i must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving delivery failure

I have 1350 rs in amazon pay that i want to utilize. Please help

Prateek

I had purchased one plus five phone and protection plan.
I received phone and immediately customer care for return the product. Customer care executive by mistake created return for protection plan instead of phone and i was unaware of it. Pickup boy came and took the phone back. After 2-3 hrs protection plan got delivered to me.
I returned the phone but i got refund of protection plan. I am behind amazon team since last 4 months. Everytime they saying it will be clear within 48hrs but nothing happening.
Extremely poor service

Soon going to consumer court

Details for order #[protected]
This is balasubramanian from ambattur ot in chennai in tamilnadu, here i purchased one mobile in your concern that date is 04/10/2017, that mobile name is greenberry a1, afterthat just on that mobile will ok and camera is not worked because that error will be occured camera connect error, please be recover and a new mobile will be sent my envelope by courier
Thank u sir

I had purchased a dell laptop worth rs 29000/ from amazon from gandhinagar and had it delivered to my father at calcutta. He is 71 years old. The laptop did not work properly so he did not use it. I am visiting calcutta for 4 days. After a 2 hour long session with dell tech support the problem did not get resolved. So i called amazon to return it/get it replaced. I kept on explaining to the customer service representative as to why the laptop could not be returned within the stipulated period. He said he cannot help and i should go to a dell service center. I asked to speak to a supervisor/manager. She too refused to help and kept on repeating the same thing. I have one more day in calcutta and the service center is far off from my home. My father cannot go there. I feel cheated by amazon and if my issue is not sorted out i will never again purchase anything from amazon. I will also tell people i know how amazon has cheated me and suggest that they too do not buy anything from amazon

When is saw the product... It was. Very very very nice... Bet hen delivery guy come to my house and i gave him money and then i opened the box, the product was completely different, the product was - citra fidget spinner focus.. It was white-silver in middle and blueish in other side. But my product was worst. But then i thought that nver mind. And after 3 days. I saw my product in ad. So i dicided to open amazon (Not in apk) and then i decided to complaint. I understand that amazon is worst i[censored] all dont reply me... And this is my another account... Because i want fidget hurrily so i created my account very fast... And i forgoted email.. And password... So i created new account to complaint u... Pls reply me otherwise i will not order by amazon... And i[censored] dont i will make an youtube video about this complain and i ill say everyone that i can... That... Say no to amazon... Really. Iam very angry

I have ordered a back cover for my phone but the quality of the back cover was very poor so i returned the back cover back to the amazon. But till now i didn't receive the returned amount. The price of the back cover is 275 rs and the delivery charges is rs 70 and i have ordered this on 27 august, 2017. They ask to send back the product and own risk and the courier price as my own. The product's return request was on 2 september, 2017.

Problem statement

When the consumer is adding money to the existing account balance in amazon website, does the company has authority to fix some expiry date for that balance???

Gift card amount expiry details

I have added rs.2000 to the existing balance through gift card mode and the amount rs.1069 have expired on october 3rd 2017. So, i lost my amount and this is the amount not added from the company and added from the consumer itself.

Gift card id: #[protected]
Money added date: 02/10/2016
Amount expired date:03/10/3017

I have purchased acer mobile on 4/09/2017. After 10 days it was not working,
I did complain regarding this but could not take any action .

Product Detail-
Order ID[protected]
Mobile No. - [protected]

I am ankit kumar from delhi, i ordered the redmi 4 64gb mobile phone on 13 september, 2017 but today (05.10.2017) i didn't received the refund against my order because on 29.09.2017 they told me that if i don't received the phone then the refund is automatically credited in my account but till date i didn't received my refund from amazon.in. Kindly help me into it.

Order #[protected]. Unlocked huiway dongle. Aw[protected]in

Amazon is wrongly texted me that the said dongle was delivered to me on tuesday. I contacted amazon and one parwalika typed my version but nothing happened. Next one divya received and typed my grievances but no actions were taken. Than one nigam typed my grievances and assured to deliver or send the replacement but i continue to receive the message item delivered which is wrong. The undersigned is a responsible bureaucrat. The postal deliveryman has lost the item ans is wrongly feeding the information. Pl send a new item or refund. Amazon is being managed by jeff bijos please keep the reputation high

Hi, i am a prime customer. I ordered on 21st sept for 2 gm gold coin - order#[protected] using amazon pay and the product was scheduled to deliver on 26th sept as this was a seller fulfilled product. As i didn't receive the product until eod 26th sept i cancelled the product and was expecting the refund in minimum days. I contacted amazon customer care on 29th sept, 1st oct, 4th oct and today escalated it to the team that claimed to be an escalation team. Its 10 days and i don't have my refund till date and my money is stuck. Hope with this compliant my issue will be prioritized and addressed

We understand you purchased reebok men's classic protonium black, silver and white sneakers - 9 uk/india (43 eu) (10 us) on 2 aug, 2016. However, you shared a feedback regarding the product. We apologize for the inconvenience caused.

We will help you resolve this issue. Request you to return this product by clicking on the following link, as we do not do direct replacement or exchange.
https://www.amazon.in/gp/css/returns/homepage.html/

Post your return, a refund will be processed for the same. Request you to place a new order for the desired product.

Once again we apologize for the inconvenience caused and will work towards avoiding any such repeat instances in the future.

Thank you for contacting cloudtail. Happy shopping!

Regards,
Team cloudtail

Above remarks had been given by supplier on behalf of amazon and return taken from my address but still am in wait for return amount for buy next. Its been very much bad as i was not expected from amazon company who is known for his service.

Sir/madam,
I am shattuppa patil order no.[protected] dt.01.10.2017 ordered curren wacth and delivery recevied on 4.10.2017 and when open the packing box that time i see this watch is not working i press i butten but it not working.
So, therfore kindly return this product and send new working wacth.
Shattuppa
[protected]

Respected sir,
Myself ajay your valuable prime user
After taking prime benefit services also..
I am not getting services from your end

Very bad service

The main reason to write a mail to you from last 15 days my refund is not done by your team

For a prime user if you take 15 days so i think for a normal customer you take minimum 2 to 3 months for the normal refund

And the worst part of your services you don't have a call centre where we can call and we can tell ur carries to them..
We never receive a call back from your end

My order no[protected]
Date or order -20-sep-2017

It's a small request to you please check this order number in please do the needful

Thanking you for giving me your precious time

Regards
Ajay
[protected]

I have purchased a dmr washing machine from the amazon. Wgile opening i found that the product was defective so i initiated the process for refund. When the order was placed it was delivered within 3 days. But while returning the product is yet nt delivered to the amazon as they say. I have written many mails and evn contacted many times but the representative jst say to pls wait. I didn't know how much i have to wait. It's already a month over. Please see what legal and necessary actions can be taken. And guide me i[censored] want me to do any more for mt refund.

The details are given down below.

Amazon return id: drnt7yprrrma
Order id:[protected]
Order date : 29-aug-2017

Shipment facts :-

Tracking number:[protected]
Reference : dmr 46-1218
Anticipated ship date : 9/14/2017
Destination : pune, mh, in
Scheduled delivery : pending
Service type : fedex economy-deliver weekday

Tracking results as of oct 05, 2017 6:12a gmt
Date/time activity/location
9/14/2017 1:57 am shipment information sent to fedex

Order no :[protected]
Order date[protected]
Order delivered[protected]
Order returned for refund[protected]
I returned alex london white shirt on[protected] for refund purpose. Two amazon delivery men took the return at 9:15 am and then i received a message at 13:50 that"return picked up successfully and refund will be processed after we receive the product". At the same time i received another message stating"return cancelled at the time of pickup. To initiate another return please click here". My job was to return the shirt to the delivery men. They cancelled my return and must have for sure kept it with themselves. Kindly see that i have not cancelled the return, yhe delivery men hav already picked up my return. Please refund rs398 in my account. Cancelling the return after taking my product. I have not cancelled the return and the delivety men have already taken the shirt. On checking the site it is just showing that"return requested". Keep a watvh on what amazon delivery men are doing. They are cheating the customers. They took the shirt after that cancelled my return pickup. How can you people do such a thing. Kindly refund my money as i have already returned the shirt.

*amazon great indian festival diwali! Sale is back*
From[protected] to[protected]

You have been invited to get *free gift from amazon.*

Click on this link and get chance to win *mi max 2, oneplus 5 or nokia 6*.

http://www.great-indian-festival.com

Offer is limited till the stock last.

Hurry up!
Note: you just have to answer simple questions.

There were 3 items which i had ordered from prime on friy and they told me that it will arrive on tuesday as there are holidays in between and on 1st oct gandhi jayanti is there so it would b deliver on tuesday between 10am-6 pm on my office hours.. Bt the calls which i got for all the 3 items was on 8-9pm at night when my office gets closed and parcel was given back to the id from ehere it was bought...

I have ordered a Canon lense worth rs 7990 and i have received empty parcel . Customer care says they won't refund my money the will give replacement but i dont waht this product now. I want refund for my order coz i have already buy this product from other website.

order #[protected]

Current status of my order is returned received on 5th September.
It is almost a month I have not received any refund.Even after discussing with customer support executive.This is really pathetic service.