Amazon India Complaints & Reviews

Hi,

03-october-2017

Unethical behaviour with the delivery associate

I’m really upset with service of the delivery associate that you people have provided me today. It took me the whole day to communicate with the associate. When i wanted to check the product to confirm whether the items are there or not the associate was so rude, telling me that we don't allow such action to check the item before handing and exchanging the payroll. And, also when i asked for the swipe-machine for paying the amount the associate (Shivan and shweta) said that the machine is not working. When i told him to come tomorrow and collect the money, he told we will not accept the payroll either you pay me the cash or we will cancel the product. And suddenly he tells me to pay through some pay-link which i had no idea of it, where he insisted us to do it. Which we eventually dint do.
Even after telling them that we had a conversation with the customer care regarding the situation. Still, they canceled the product without informing to us.

And since when you people (Amazon) have started sending more than one people for delivering the products. This is something which was surprising for me and felt of being unsafe the crowd of the people. Over the decade this has never been done than how come suddenly four people are coming for delivering the product. You really need to resolve this, if in future this happens again i will show the cctv footage where four people came to deliver the one products as a proof to stop this unconvinced behavior.

You really need to take care of all your associate when they reach for delivering the products.

Hi,
Myself karishma from bangalore.
I had ordered bosch washing machine (Wab16060in, white) on 20th september 2017 for exchange of old washing machine.
And the order number is :[protected].
Expected delivery date was 23rd september but even after two weeks of delay the product is not delivered. And there is no update of the product from 24th september 2017 in the app.

I called to customer care 100 times, they are giving nonsense reasons and every time they will ask to wait for next 48 hours.

I'm really fed up by calling to customer care and they are not giving the assurance of delivering the product.

Kindly help me to get rid of this headache.

I ordered 4 class xi sl arora physics books. The order went through and the money was debited from my bank account. However the order was cancelled. The money was returned to my amazon account as amazon pay.
I placed order again trough the amazon pay and again the order was cancelled.

I called the useless customer service and they told me that there is a quantity limit of 2 books. I asked them why this was not mentioned in their website. They just apologized to say that this was missed - so simple isn't it?

I then asked to return my money as a gift card or transfer to a different friend of mine so that he may buy the books for me. Or help me buy the books.

The response is either wait for 7-10 business days for the money to be transferred back to you in to your account or buy something else.

Who are they to decide on what i shd do with my money when i have not done any mistake and the mistake is on their side?

I spoke with arun, then his senior sathish, then the lead called saurabh and then their manager who was name ravinder. Now, none of them even knew their legal team.

Please confirm as to how i can take this legally against amazon.

I didn't receive my orders but still i got the message that my package was delivered. To whom and when it was delivered?
I ordered 4 items last week but today i got the message that it was out for delivery but the courier man didnt call me to receive the orders and i got that that message that my orders are delivered

I have placed a redmi 4 black 4gb from amazon on 21 sept 2017.
They suppose to delivered that product on 23rd sept.
But till now they did not delivered me and from 23rd onwards status showing delivered.
I had call to customer many time and also wrote mail, every times they said wait for 3 to 5 business day.

Till now (03 oct) i am not getting my product also i am not getting any proper response from amazon.
They said untill investigation report not received they did not do any thing they are not ready to refund my money or delivered mobile.

Please resolve my issue.
I am facing issue since last last 11 days.

I had ordered phone redmi 4a through this website where i fully paid rs.5999 through my sbi credit card and which is already deducted the product was supposed to get delivered by 27th but even after rigorous follow-ups through email and telephone the phone is still not delivered their customer support team always calls me giving me fake timelines and doing false promises.

I have ordered a vr and pay by debit card. But when i open the box, i am shocked.in vr glass mobile holder and controller battery is missing. I am not aspect to amazon of this cheap type things. A few days before i ordered lenovo k8 note. But everything is fine but this time i am totally unsatisfied. I have canceled order and want to my refund.
I am fed up. Improve your policy for cancellation and refund.

My cancelled order id :

1. Order number:[protected]

I ordered a mobile "moto g5 s plus" with order id[protected] on 22nd sep 2017. At that time they gave an offer of 10% extra cashback on hdfc card and also i purchased this item in exchange offer and there was also 1000 rs extra off on exchange. The estimated delivery date was 25th sep but due to some operational issue and human error on their side, the date changed to 29th sep. I have been calling the customer service past 6-7 days. Each day they assured me that the product will be delivered in 24 hours but even after 29th sep they did not deliver the item. Now when i called them after 29th they informed me that the package has been lost. I requested them to create a replacement order but they denied to do so. Neither they are co-operating nor they are providing me any solution instead of all the troubles i have been facing. They clearly refused to help me and said that sorry we can't help you while it was all their fault. They are asking me to cancel my order and re-order the item where i will not be getting the offers which i received in the first place. This is how they help their customers. I need amazon to create a replacement of my order and deliver it asap.

Hi

Below i have order 4 t-shirts & same done the payment through on-line,

With out receiving the product i got a sms that product has been delivered & signed by me, i was totally confused same confirm with my family members any one received or not they said no,

Next product again i got sms that we couldn't not deliver product as we could contact you on phone & same i was waiting for the pickup guy to exchange the product but daily i getting a sms re-schedule for next day

So kindly help me out for the issue from amazon

1) black collection men's cotton t-shirt nave blue order no#[protected]

2) men's leather flap dragon neck full sleeve t-shirt oder #[protected]

3) alan jones coton printed full sleeves t - shirt order no #[protected]

4) gristones men's cotton t-shirt order no#[protected]

This is to inform you that a refund of rs 899 was initiated by amazon india on[protected] and the refund was to be reflected in my bank account by[protected].
But it has not been reflected yet. I have contacted amazon several times and every time they have asked me to contact my bank which is central bank of india. I have been visiting my home branch for last 4-5 days and also had contacted central bank of india helpline number but nothing has helped and they have denied to accept my request. Amazon has asked me to file a "dispute charge" to claim the refund from central bank of india in which i have to provide only transaction reference number but i am unable to file the complain as bank is denying. Bank is telling me that its amazon's responsibility.

Amazon costumer care no. [protected]

Money was deducted from my account even if when the website stated a failed transaction.
While booking 3 bus tickets from koraput to parlakhemundi on the website indiabus.com the payment gateway was successfully redirected and balance was deducted but my tickets weren't booked.
756/-inr was deducted from my account via the amazon anywhere app and my tickets weren't booked so i request for a quick refund to carry out my work.
Waiting for your response,
Biswakesh padhy
[protected]@gmail.com...

I purchased zebronics zeb-11hm headphone with mic (Black) product on amazon sale day sep 27th 2017 for 199 rupees but mrp on the product is 189 rupees.
Selling more than mrp is an unfair trade practice.
I didn't get any discounts instead i was duped and had to pay more than mrp.

I am very disappointed with amazon.

I had ordered a handset yet it is not delivered. Order ID is[protected] and payment was made by internet banking. it will be delivered before 26 sep but it is not delivered. I have placed a lot of call to customer care but they not help me out. they have manipulated me. Please help someone...

I placed an order on 24th sept 2017 and expecting a delivery on 27th from amazon. Product got damaged in transit on 27th, i kept on waiting for for the product, however, the system was showing the products will be delivered by 3rd oct. When i contacted amazon the supervision name arun giving me # that you will get your refund back in 48 hours, the tone was rash over the call from him, ironically amazon is a customer-centric business as per their vision, # #.

If it was damaged on 27th you should have informed me that day only, i would have ordered it from somewhere. Crappy way to deal with customers

Dear sir/madam,

I dhivya vetrivel placed an order to amazon.in for buying a weber q 1000 gas grill (Titanium)

My amazon.in order no. Is[protected] dated 21/09/2017

Order total of the item is rs. 16499.00-

The payment method is credit card

The billing address is:-
Dhivya vetrivel
C1-adi towers apparement,
8/9 sakthis fair lands,
Kalapatti post, coimbatore 641048.

I have placed the order for gas grill weber q1000 and i received wrong product, i have received charcoal grill and the mrp for the same is 8495.00, the movement i complained they have taken the same and got the amount refunded.

As i was very much disappointed with the time i have spent in ordering the same. They have given us the discounted price which comes to rs.16499.00 now they are charging rs.21995.00, is it a human error caused by cloudtail india private limited or its cheating. I just want to know the reason of such error.

We request to kindly intervene and do the needful.

Thanks & best regards,
Dhivya vetri @[protected].

I have ordered redmi 4 at discounted price of 9499 on 24th sep 2017 using hdfc credit card. On 27th i got maiil that no one was there at home to receive the product. But it was false, always somebody was there at home. Then they mentioned it will be delivered on 29th sep 2017. After repeated call to customer care, received every time some vague reply of delivering the product before 24 hrs. I waited upto 1st oct 2017. Then i came to know that there was some trouble, i have to place fresh order for the same product at a cost of 10999. Means i have to pay 1500 extra bugs. This is my second experience of booking a product at discounted price. So i came to conclusion that "it is all fake advertisement of selling good products at discounted price". They wasted my precious time of one week calling them and getting false hope of delivering product. So amazon is a bogus. Only old products/no demand products, they deliver at discounted price.

I have ordered mi headphone from amazon with order number :- order #[protected]
Due to mic issue in headphone, i contact amazon agent for return of this item. So they suggested to get the replacement of this item first & then go for return & refund (Also amazon agent added note in my account regarding return & refund).
So i have got the replacement mi headphone with order number :- order #[protected].
Now i asked again amazon agent to process for return & refund but they are not doing it. I had chat with 3-4 different amazon agent. Each one told me that they are processing for return & refund & it's not yet done.

Hi team,

I have following complaint against you.

Dear respected concern, greetings...!! I want to write an e-mail in regards of order on:[protected] on amazon.in dt: 21st sep 2017, actually i have made an prepaid order of mi 4 mobile which was successfully placed and shipped from seller and expected delivery on 25th of sep 2017, but it got delayed and i was informed that your order will be reached in next 2 days i. E 27th of sep, but again it got delayed and i was ask to wait some more time at 29th of sep i approached customer care through their help line, but i was told that your order got some miss happening so we are sending it to seller and try to shipped same new order with in 48-72 hours and customer care people ask me to again wait for some time and suggest me to call after 24-48 hours so i again approached customer care then mr. Shivam (Amazon please check my account in case to see to whom i talk might be i mistake in name but you have record as our conversation is recorded from your end) told me that we cant process your order and we will refund your money back here comes the twist i refused to take the refund and ask them to take n-no of days but i want my order as committed and on same time i ask to speak with some senior avilable on floor but he convence me to not to speak to anybody else as he was imposing me that seniour will also say same thing as it cannot be reshipped but when i pressure him he connect me to mr. Ankuash from escalation department (Ankush introduce me as a supervisor from escalation dept.) he also utter the same thing so i explain him that kindly try in case of exception if you can shipped my order so he agreed... But here i would like to add and make you understand that after paying my amount from my credit card in advance before it reaches to me so in utter case technically i am the owner of my mi 4 mobile so nobody have the right to cancel my order without my permission as i am the official and technical owner of the phone and he agreed on same point, now today i was surprised to see the massage on my amazon account that my order is cancelled and refund is generated, which i was never told to do that neither agreed on that part. But this action is done forcefully without my permission. One more thing as this order was placed in "amazon great indian sale" so i was eligible for following offer currently running during the sale : 1). Three months emi holiday (Hdfc credit card) 2). No cost emi (Hdfc credit card) 3). 10% cashback (Hdfc credit card) so i ask mr. Ankush : 1). Reshipped my mobile (If time is required i don't have any problem) 2). Or provide me same discount and offer if i order same phone (If previous one is cancelled) here i have marked the email to amazon customer care, escalation dept, management, consumer grievance, e-commerce grievance and aam press... Seeking help from you people as i still want this piece of mobile as it was a birthday gift to my dad (His birthday is on 25th sep) as my emotions is valued during order.

Here are some of the details:
Registered mobile number:[protected]
Order id:[protected]

From :
Vibhor arora
Mobile no: [protected]
Twitter handle : vibhorarora1408

I ordered a charger for rs.604 on 3rd july 2017, a wrong item was delivered on 10 the july hence on 11 the july i returned the order. After which i cancelled my order the same day and i got a message saying refund would be initiated but that never happened! In august i messaged in the customer care column of my account for which a mail was sent regarding call to be received from the amazon... But no such call i ever received... And after almost 3 months.. There has been no refund initiated yet neither have i got a call from customer care... I have all the messages n mailed from amazon for the proof of orders i placed...

I have ordered a product and have gone mad waiting.
Im fedup of talking to customer care again and again, and they are useless, they haven't helped me yet. They are not issuing refund, neither delivering the product. And now the price has increased even, the customer care representative named govardhan, provide wrong information. Now is it really the site which give such drastic advertisements on television, i doubt it