Amazon India Complaints & Reviews

I had purchased a product from amazon. I got the delivery but the product was defective. The couier boy taken back the product from me. I had talked with amazon team.
They said under amazon policy in 3-5 business days, we will initiate your refund. But after 7 days i didn't recieved any refund confirmation details. Then i again discussed with amazon team. They said you send acknowledgement slip for refund [protected]@amazon.in. They give the time 24-48hrs refund will be initiate. Then i completed all procedure. But after 48 hrs, i didn't got any response from amazon team. Each and every time when i contact with amazon team they told me that in 2-3 business days your refund will be initiated.
But till now not recieved my refund.
I want my refund immediatly.

Product detail :-
Order no :[protected]
Product name : one plus 3t

Pls find the attach file

Thanks and regards
Bhunesh kumar
[protected]

Sir i orderd order #[protected] on amazon (Sony mdr-zx110a on-ear stereo headphones (White)). I have cancelled order #[protected] but they by their wish also cancelled order #[protected]
And proceeded for refund. I haven't cancel that order because they couldn't ship so they have cancelled my item by not being responsible the which being paid by me. They are using it but they haven't dispatched my item and without my permission they were proceeded for refund even ater i wanted it. Now they are telling that its our mistake and they can replace it by the next day. But i want justice that why they have cancelled it without my permission using my money and not dispatching my order and late in delivery and not responding positively and wasting my time. Also they are responsible for being promised with me to be shipped by 29 september. Both were different order. I have told them you can do replacement but i want justice.

I have ordered one plus five phone. It was supposed to delivered to me today. More than 6 times i had called amazon. I was promised it will deliver it to me today. I was waiting for the order but no one turned up. Dn i received a msg that i refuse to accept the order. Although i was not at all informed or awared about it. I was waiting g for my order.
Instantly i had called customer care and it was told my order is cancelled and i have to reorder it.
I had ordered in discount offer of exchange n hdfc cash back offer. Customer care officer said i have to bear the loss of cash back and he can't help me.
I had paid 5 days back for such a big order and now my money also stuck.
Its a case of fraud and cheating from amazon. Without any fault my money and time has gone.

Again in continuation of my previous mail. Amazon representative assured me dt he had a word wd delivery boy and parcel is still wd him and it will be delivered to me next day. When i again called amazon it was told to me nothing was told to me like ds and dy dont have any records for ds.
I have to again make the same order as per their policies and my money is stuck wd dm and under offers of replacement a d cash back, where i have ordered previously are no longer existing.

This is purely unethical and unprofessional. Its fraud and cheating.

I am forced to take legal action against this unprofessional practice and metal harassment.

Pathetic amazon service!
I've purchased motog 5s plus mobile on 23rd sep 2017, paid extra amount for two days delivery.
Now delivery date has been passed and still i've not received my mob.
I've called more than 7 times to customer care and they was saying it will be dilivered on same day.

It was a very bad experience with amazon and now amazon is saying to dilivered my product after 2 days.
I amazon is not capable to complete there promises why amazon is giving gauranty to dilivered on same day and why there are charging extra amount to dilivered he product.

No one is capable in amazon to dilivered there promises.

Please do not purchase anything from amazon i[censored]r in hurry.

I'm wasted my money and my time with amazon.

Neeraj vishwakarma
[protected]
[protected]@lenskart. Mobi
Order #
[protected]

To,
The chief branch manager
State bank of india
Main branch
Subject: charge dispute "refund never processed"

Dear sir

A refund of 499 rupees was successfully processed on 17th september to my account by amazon.in. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
My refund referance number[protected]
My account no is [protected]

Dear sir/mam i order cell phone samsung galaxy j7 max on 22sept. 2017 from amazon online shopping website. And it is received tomorrow 26 sept. 2017. After delivered when i open the box and using the mobile then i found the charging port of this mobile was damage and after 10 min. It is heatup and create network problem. It is completely deffective product. I pay 17900 to amazon for this cell phone it is like used deffective product. This mobile order during diwali sale on amazon. After facing the problem i continuously call to amazon customer support bt they do not give any response. So my mind my body and i completely very very upset due to this type of online cheating. Please help me sir. Due to this online cheating i going in depression
I always heartily thanks to you for resolve my case
My order id is[protected]
& tracking id is :[protected]
My name - ramu sharma
Contact no - [protected]

Hi amazon,

Please do not cheat the customers with fake offers.

As per the offer in between 21st to 24th sep 2017. Customer can get 10% cash back by purchasing a minimum amount of 5000rs.

But they are playing tickets by saying limited quantity for the products. However i contacted the customer care and asked about honor band 3 (2299rs on that day). How many they bands can customer plase through an account i asked? Then he replied 2 per account, but system is allowing one only. But you have multiple accounts, in that you have placed an order already. So i convinced and i thought there is something wrong in my account. I tried with my friends account (Where he never placed an honor band before, there is no common details to his account like address or phone number or credit card details). But still i am unable to add to honor bands in to his account.
Then executive waited in the call and asked to place me the order as it last day but i will raise a complaint to quantity team saying some thing wrong in the software. You will receive a reply in 24hrs.

But after place an order they are changing there words and giving fake information (Please see attached voice recording they not even allowing me ask they repeatedly saying the same again and again they're not trying to understand the issue), like you will not get cash back as you placed 2 different orders your will get vas back on only one order.

Now due to fake information i purchased 3000 rs extra loss for me and benfit for amazon. I placed an complete order for 7500. But due your software issues and as your executive gave commitment on call on 24th sep at 11:30pm i purchased it.

But he are my questions to amazon team?
1. If for account two quantity of honor band 3, why are you considering another account.
2.in that case i should not add 2 different colours at a time in to my cart like black and orage or blue.
3. Please test with any of you amazon account any one is able add to honor band3 products?

Single order less than 5k: "[protected]".
Order amount 5206rs 9products this order no for 2 products:[protected]

Please do not buy from amazon. Flipkart indian company is far better than that.

V. [protected]@gmail.com is the account i placed my orders
V. [protected]@gmail.com is my account to which my phone number is linked.

On 17-sep-17 i purchased redmi 64 gb mobile actual cost was rs 9499 at the time of online payment from my credit card transaction got debited of rs 8967 difference of less rs 532 approx. As per amazon customer care 5.5% additional discount has been given to me by hdfc bank based of actual product cost of rs 9499. I opted no cost emi for 9 months and as per discounted price emi should come approx rs 996,

Emi 8967/9 months = 996 approx

But in my hdfc credit card emi is displaying as 1055*9=9499
As per hdfc amazon has not shared the discount amount details to them.
26-sep-17: today i called to amazon they are saying you have to pay rs 1055 emi the discounted amount we have adjusted as interest.
But during payment for 9 months there was no interest.
Based on "no cost emi" funda they cheating to their customer

Dear team,

I had ordered two phones during the big billion festive season.

Initially i had order one plus 3t on saturday i. E. 23rd september. Lateron on sunday i decided why not to go for one plus 5

And therefore i decided and first i cancelled the order 3t and after that i ordered for one plus 5 on 24th september.

Expected delivery of 3t is wednesday i. E. 26th september and for 5 is thursday i. E. 27th september.

On 25th morning i received call from amazon delivery boy that sir your packet delivery please confirm the address (I was in office because i had planned as per scheduled delivery of thursday). Then i though it must be delivery of my 3t phone and i replied him i had cancelled the order.

Lateron i received message from amazon that your phone one plus 5 has been returned on monday which was ordered on sunday only. And after getting that message i immediately contacted that sales boy and he clearly refused for the same.

Now my complain with amanzon is as below:

1. At the time of getting my order they dont know what is the buyer and seller location?? If yes then why they people provided expected delivery on thursday instead of monday or tuesday. And if no then are they delivering fake product???

2. When i requested many times to delivery boy and even in night i called amazon customer care and explain complete facts about the misunderstanding but they people refused and said their policy don't allow.

Now i just want to under stand and question amazon what should be the commercial terms if you being a seller and selling me goods and taking 3-4 days as delivery time and on the very next day your executive called me and said your order is ready. Not expected this kind of practice from a well know brand like flipkart and amazon.

Even i am happy that you yourself cancelled the order without my confirmation officially in writing because as per feeling the product you were delivering must be fake or used product.

So now i just wants to realize their mistake that it.

I had ordered the above phone using my wife id registered which is [protected]@gmail.com with amazon and can show every thing in writing
Regards
Kavish dhingra

Hi, i ordered a one plus 5 phone on amazon with replacement of phone. This got delivered today. The deliver boy handed over the box and took the old phone. When we opened the box there is a brick inside in place of a phone. Horrible experience. While i immediately lodged a complaint at amazon customer service... Its still open and not sure what will happen. There is crime and fraud in online order delivery even from reliable names like amazon.

I ordered apple se (Rose gold 32 gb) of price range rs.19000/- on 22 sep 2017... Instead of ordered product, i received good one g003 (Phone) of price range.1800/- on 25 sep 2017. Same date i have raised a complaint. There is no feedback getting from amazon. They are telling investigation is on under process.

I placed order of oneplus 5 on 8th September 2017. Order number[protected].
The amount I paid is RS.26079 to Amazon with 12 months EMI. No cost EMI was applicable and I selected the same. But I am not getting the no cost EMI benefit.
I received a mail from Amazon on 8th September saying that due to some technical issue, no cost EMI benefit of Rs. 2000 was not applied and the same will be resolved at the earliest. But as of now also the same is not resolved. Now they are kind of denying and misleading me by saying that item price is variable as per Seller. This is a clear case of fraud and cheating.
I am providing the screenshot of mail received from Amazon on 8th September saying that that will resolve the issue of no cost EMI benefit of Rs. 2000.
Kindly resolve the issue.

Dear amazon team
Here i write my complaint for your worst service ever and for misplacing my order. I ordered a micromax phone order order#[protected], i called up customer
Care once i received a sms that my shipment is dispatched, i instructed them that i want the delivery of the product after 7.30 pm then the agent assured me that the product will be delivered as per your instruction but @6.25 pm i received a sms that the package is undelivered. Second day i again called up and i got the same assurance but look at the twist in second day i received a sms that the phone is delivered @5.30 pm. Now this is the harassment i cannot run after you guys after shopping from you, please refund my amount and i will never suggest anyone to go for amazon. This mistake is done by you all now on the third day you customer care says the investigation team will take more 72 hours to find out where the packet is,, i request you to refund the money on top priority.
Regards
Abhijit
Order#[protected]

I already purchased lemax 2 from amazon. On the first day itself finger print scanner not working properly and charging issue. I immediately called amazon about this. They told me that the company will send some executive to resolve my issue. But till the date there's no response. Meanwhile i am busy with some of my family issue. Now the company leeco closed permanently it's unit in india. I contacted amazon but till the date no response. I already forwarded a legal notice to them. But no reply. Very worst consumer services. So i ignore them and now ordered washing machine and geyser on flipkart. Now phone not working properly and logging issue auto shut down. But there is no response. Seller amez india also accept my issue and process the return and refund. But the amazon not responding to my concern. Don't buy anything through amazon.

M sudhakar

I have placed my order six months back and still i have not received the product or i am not able to cancel the order, anyways i don't want that product anymore, i want to get it cancelled but whenever i am trying to cancel the order amazon is not able to cancel the order, then why they are selling the products if they cant cancel their own product. They are apt in giving mails regarding update of delivery of the product every 10 days, and that 10 days i have been waiting for more than six months.
I am requesting a refund and proper feedback by customer care executives, amazon customer executives have not provided any feed back regarding this issue.

Order number:#[protected]s47

I ordered bose earphones worth 10k on september 24th. I ordered them as a birthday gift (Birthday being on september 26). So, for early delivery i opted to pay 100 inr extra for guaranteed delivery on sept 26.

Last i got an update on sms was on sept 25 that it is on its way. I waited to 4 pm on sept 26 and did not receive the order. I checked by 'track order' which said that it has been delivered to the wrong courier facility. I contacted support and they said that this order is on guaranteed delivery, i will receive it soon and i should wait for another hour.

I waited till 8 pm and again contacted, but when i checked it said that the delivery date has been changed (For a guaranteed delivery product) to sept 26-29 and that too when i opted to pay 100 inr extra for delivery on sept 26.
Support said they are sure i will receive it soon and i should wait till 9 pm and that they are forced to release the chat and ended without my consent, with no intentions to help a customer.

I am still sitting in the office waiting for my order and it is way past 9. There is still no communication on call or sms about the delay at all entire day!

Amazon has given me the worst experience ever and not even ready to listen to the customer!

My home deliver wrong item my address 16/501 block i bapa nagar mujhe galat mobile sent kar diya ha aur koi complaint nhi likh ra ha aap mera order id num[protected] amazon ka ha lkin mujhe galat china moobile sent kar diya ha mera mobile num ha [protected] aap meri is dikkat ko thik kare amazon ki shikayat darj kare meri koi sunvayi nhi ho rahi ha custmer care koi response nhi de raha ha

I have booked an order on thursday 21 september 2017 order number[protected].
Estimated delivery is on saturday 23 september 2017.

I have contacted amazon multiples times, every time they it is in correct hub due to wrong pin code but will be delivery to you today.

Pincode is 560043, but as per amazon it doesnt belong to chelekere, i have asked to check in google as well and other couriers i am receiving on same pincode.

I am prime member and amazon has promised that prime member will receive a product with in 1 day already 3 days passed but no response from them.

Amazon is just making money by fooling people saying prime membership one day guarantee delivery etc.

I have recorded phone conversions which i had with amazon representative where they promised that i will receive it by 8 pm on the day when i call.
Saturday also they said 8 pm, sunday also 8 pm, monday and tuesday as well 8 pm.

Today i have spoken to high level escalation team member his name is yash, he also promised same thing and said he will call me again to share updates, which is not done.

I ordered for 7 bedsheets but
1. Received 8 nos with extra payment of rs 1148
2. One bedsheets is of different colour/ print cost rs 1795
3. All bed sheets are smaller in size not possible to cover mattress, even after washing it will shrink.
4. Kindly note you have charged rs 135 for shipping which was not included in original order.
5 you are being requested to kindly take back 4 bedsheets & return money asap

My order #[protected] placed order on 24th sep. I got a message saying the order was delivered but i havent yet received anything. The status on my amazon account says that the order was received and signed by me, but i have signed or received any of the products that i have ordered. I have reached out to amazon customer service agents (Infact chatted with 4 of them). However the situation has not yet been resolved. Please look into this asap