Amazon India Complaints & Reviews

This is in regard to a product macbook i had ordered on amazon sale on 21st sept! I paid 44940 on the spot for the macbook which was a next day delivery. They did not deliver the prduct and rather informed that the product was damaged in the transit and has been asked for a replacement! Today 26th sept the product was supposed to be delivered and today the same issue persists on calling them up consistently they inform us that their courier agent does not deliver in our area! They have been mentally harrasing me for this product! Everytime we trying contcting them their was no reply in return and now finally they say that the amount would be refunded as per their terms!

Do not buy anything from amazon. Now company stealing money from customer.

My order no[protected]
Order date 23 september 2017
Time to place order:- 11:46 am indian standard time.

On 23rd september 2017 i order antivirus software from amazon.in and i already made payment for that order. After place order they give me expected delivery date that is 26th september 2017. Now on 26th september 2017 amazon send me message on my registered mobile no

'delivered: your package with bitdefender total security latest version - 1 device, 3 years... Was successfully delivered. More info at http://amzn.in/aohGbFT''

Like this but i haven't received any package or any call from courier guy on the date.
After receiving fake message i try to complent about this fraud to customer care, i login amazon app find contact us tab they ask me my contact no i put it down after loading sometimes i look what they already block my no from there service.

I tried to mail amazon service center but no response yet. I google out service center number call on that number but no response.

Date of incident - 21st sept 2018
Client no - n/a (Amazon.in)
Orderid[protected]
Description - i had placed an order for iphone 7 on the above mentioned dates and as promised by amazon it was supposed to be delivered on sunday, 24th sept 2017, morning. It is tuesday evening today and i have yet not recieved the order. I have already made the payment for the order place.
The reporting manager pratibha and leadership manager neethu is giving excuses everyday and everyday they tell it will take 24-48 hours. It has already been 72 hours.
There has not been any clear communication of when the order would be delivered to me. And for the record the order had already reached bangalore on 22nd sept 2017.
This is a fraud case. I should get my order as commited by them as i have paid for it, amazon is fooling the customers. Please help me out with this issue and take strict actions to get the product delivered to me by today 26th sept.

Hello amazon,

I would like to tell you that for amazon prime u r spending lots of money in advertisement but not providing the latest movies which is my pathetic self experience.

And this is the only reason when i am recommending anyone for this no one is interested on this. Even i spent 499/- + high speed internet to watch movies and spent 6000/- unlimited plan but unfortunately you have no new movies.

Try to better ur service.

Amazon order was placed and priority delivery charges were also paid for delivery of apple iphone6. On the day of delivery i received an sms saying that the package has been delivered.
After that immediately i called amazon through their support call back functionality on the app and the agent said there have been some mistake and it will be delivered within 2 business days.
Today i again called amazon through their support call back functionality and the agent says that it can be delivered or even refunded or they even can take a decision on this. This is very bad experience i had. I seriously believe its not amazon as a company that stole but definitely the delivery agent on whom they seems to have no control.

I also asked the agent for any contact person who is responsible and can take decision but it seems they don't entertain customer quires in any way.

So, be sure if you want to use amazon for any high value order.

Assured delivery on 25 sept, 2017, between 11.00 a m and 12.00 a m. From amazon (Bangalore) office on 24 sept, 2017. Delivery boy phoned at 11.35 am, and said he is comming. Did not come. Contacted bangalore office, they again assured it will be delivered by night. Again nothing happened. Received phone call from amazon mumbai office and they had asked details and assured the delivery would be done on 26 sept, 2017 by 12.00 am. They also informed that delivery boy had come, but the house was locked. This is absolutely false and mischeivious, as 2 family members were eagerly waiting for the t v. For full day.
Never expected this kind of deception from a brand of amazon's repute. Looks like the amazon officials and the courier people are hand in glove in this wrongful act.
Will never buy any item from amazon in future. Totally frustrated and disgusted.
Shapoor bomanjee (On behalf of arshan bomanjee, son)
Secunderabad 500 003

I got the delivery of redmi 4 on 24 sept 2017. After few hrs i realised that the handset is faulty. Called customer care for the refund. They told me technician will visit the in next 24 hrs but it took technician 2 days to visit. He also confirmed same its faulty. Still today amazon is not accepting the refund my money take the handset. Non of the rep. Resolve the issue they just keep on transferring the call. I just need my money back.

I ordered for a pair of jbl earphones which were at on sale. Great price but product turned out to be of very cheap substandard quality. Called to arrange for a return pickup, never happened. Spoke to 3 executives and 2 from leadership team, nothing happened. This guy sunesh from leadership assured repeatedly to solve the issue and promised to follow up.
No return pickup took place until now neither did this leadership person ever bothered following up. Harrassing consumers seems to be the new thing for amazon, an duping people of their money, refusing to return it. No wonder jeff bezos is getting so rich so fast.

Hello my name is shreyas, i ordered a redmi 4a phone from a flash sale after lot of failed attempts, as soon as i booked the product i called amazon customer care to tell them. I want my product delivered before 12 in the morning which the agent on the phone agreed, i called multiple times just to make sure that my product is delivered before 12 in the morning, because being a work person there's is no. One is the house. So on monday 25th september i get a miss call from the delivery person and when i call him after my work hours in the evening i tells me he returned the product stating that no one was there. After calling so many times to customer care, getting assurity about the delivery time, i get to hear this.

Patiently i called amazon customer services again. They told my product has been cancelled because you were not there.

I don't think amazon has a proper system or their third party custom services time cares about amazons valued customer

Again i called the delivery guy hoping i can meet him tomorrow and get the person by my own. He tells me you can visit amazon's services office (Courier) and check if they have. Next morning i went there and they told me the product was damages from their end and you need to order again. The only thing they don't know is how difficult it is to re order a redmi phone from a flash sale.

I want some sort of compensation for inconvenience caused to me.
Regards

Shreyas

Sofar all my products are not delivered and updating the status as "delivered directly/handed to the customer." but i didn't receive any product.

This is very worst update in the modern world. Cheated and fed up very badly because item which is very important to continue my business/official work example wifi box from jio.

Following orders are not delivered to me.
Order #[protected]
Order #[protected]

महोदय जी,
मेने १८ अगस्त २०१७ को अमेज़न के ऑनलाइन साइड पर ब्लू बर्ड कंप्यूटर को कैनन २९०० बी का आर्डर किया था जिसकी कीमत ११०९९ थी इसमे मेने १००९९ की पेमेंट आपने क्रेडिट कार्ड द्वारा और १००० की पेमेंट अमेज़न के गिफ्ट कार्ड द्वारा की थी इनके द्वारा मुझे ३० अगस्त २०१७ तक डिलेवरी देने को कहा गया था, लेकिन यह प्रिंटर इनके द्वारा तय समय तक नहीं दिया गया साथ ही इसमे इन्होने जो कोरिर का न दिया गया था यह गलत प्रदान किया गया था मेने इन्हे फ़ोन करके पूछा भी लेकिन इनका एक ही जवाब था की २४ घंटे में आप को बातया जायेगा महोदय में इनके द्वारा बताये गये कोरिरर मधुर कोरिरर पर पता किया तो वहा पर मुझे बाताया गया की यह कोरिरर न गलत हे, उसके बाद मेने इनके प्रतिनिधि से बात की तो एक ही बात बोलते रहे की मेने आपकी शिकयात दर्ज कर लि आप २४ से ४८ घंटे हमारा सेलर (ब्लू बर्ड कंप्यूटर ) आप को फ़ोन करेगा, लेकिन उसका कोई फ़ोन नहीं आया अत: मेने दूसरा प्रिंटर बाज़ार से ले लिया क्योकि मेरे बच्चो के पेपर चल रहे थे और मेने १ सितम्बर को इनका A To Z क्लेम फाइल कर दिया और उसमे साफ लिखा की आपके सर्विस बेकार होने के कारण में ये क्लेम फाइल कर रहा हूँ आप मेरे पेसे मेरे अकाउंट में वापिस कर दे, इनकी तरफ से मेल आया की आप को २ सप्ताह में आपका क्लेम मिल जायेगा महोदय मेने १४ सितंबर तक इनका इंतजार किया और उसके बाद इनके सुपेर्वैजर मोनिका जी से फ़ोन पर बात की तो इनका मुझे मेल आया की आपको एक सप्ताह में आपका पैसा मिल जायेगा इसके बाद में फ़ोन पर बात की तो हर बार बोलो जाता हे की आप को एक सप्ताह का समय लगेगा साथ ही मेने इनको तीन बार रीमिंदर लेटर भी भेजे, महोदय जी दिनाक २२ सितम्बर को इनका एक सप्ताह भी पूरा हो गया लेकिन इनके द्वारा मेरे पेसे वापिस नहीं किया गया, इनके द्वारा मुझेसे धोखा किया गया धोखे से मेरे पेसे लिए साथ ही प्रिंटर की कीमत भी जाएदा वसूल की गयी वाही प्रिटर मुझे बाजार में ८७०० रुपए का मिला जो इन्होने मुझे ११००० रुपये में बेचा,
महोदय जी इनके द्वारा मेरे साथ धोका किया गया और धोके से मेरे से पेसे ले लिए गये कीमत भी जाएदा लि गयी और एक माह से मेरे ११००० रुपए इन्होने ले रखे जो ये देने का नाम नहीं ले रहे महोदय जी ये पेसे मेने क्रेडिट कार्ड से लिए थे जिसका मुझे पेमेंट भी करना यदि में पेमेंट नहीं करता हूँ तो इसकी मुझे भरी पेनल्टी लगेगी, साथ ही पिछले एक माह से मेरे मानिसिक उत्पीडन हो रहा हे अतः आप से निवेदन ही इन्होने जो धोखा धडी की हे वह किस और के साथ न करे तो इनको भारी से भरी जुर्माना किया जाये ता की ये सबक ले सके,

ramesh trivedi

behind govind singh rajpoot home
seema Nagar colony madhukar shah vard sagar (m.p)
mob- [protected]

False delivery attempted
Yesterday was 25/09/15 my iphone7 delivery date, i didn't get the delivery product and when i checked d delivery status which already says "delivery attempted", i called up the delivery guy
+xxxxx xxx xxxx... And after 1 call he rejected all my calls entire evening, i complained multiple times on the coustmer care no but the responses were pathetic, how can your system even show "false delivery attempted" status when your delivery boy didn't show up on the mentioned address, and rejecting calls. That's how you guys treat your coustmer after taking the paid order and this is the 3rd time, 2nd time my product was misplaced and then finally i ended up canceling the entire order after 3 weeks, details are in my account.
My email add - [protected]@gmail.com

Dear sir/madam
Myself Kushal Bhatt ordered one plus 3T mobile phone on 21st sept on amazon sale through my credit card on EMI . On 23rd sept amazon mailed me that your oeder is cancelled due to some reasons. I called them and after long negosition they again place my order. I also ordered oneplus 3T tempared class and its body cover. Tempered glass is delivered to me on time and body cover is likly to delivered soon. But today means 25th sept I received a mail again that your Phone order is cancled with same reasons. I again called amazon customer care. Now they clearly denied to delivered the phone to me without any reasons.
Sir my credit card limit is booked and I am not able to book the phone again. Bank already mailed me the EMI statement to me which are for the phone I booked through amazon. I purchases Prime membership from amazon and they are treating their prime customer like that.
Sir kindly help me.
My contact number is [protected]

Regards.

Dear sir/ mam
I am an amazon prime member.
During your great indian sale on i had ordered two shoes metro women black beaded order id #[protected] and metro shoes[protected] beige order id #[protected].
The supposed delivery was to take place today that is 25 sep 17. However no courier service guy called or attempted contacting me. I on my part called on the number provided and was told that he would attempt delivery at 1700. No one called or attempted delivery and now on checking the app i was informed that the order is being returned as it and been rejected by me.
I contacted customer service and was advised to cancel the order and place a fresh order for the same. The price during the sale for the shoes was 796 and post the sale the current price of the shoes is around 1300.
I want to know where did i falter and why do i need to pay almost double the cost for the same item with no fault of mine.
In my opinion this is akin to being duped and cheated by amazon and am inclined to take up the matter through consumer forum and if required the consumer court. I have the call record of my call to the courier person and same call log which shows no calls by him to me.
However i would like to give amazon a chance to correct the said mistake.
Kindly inform me why should i not take such action.
Awaiting a quick resolution to this issue.
Thanks
Ashish tirkha

I have ordered a home theater of zebronics brand, after 6 days i got my product but it was broken, its front panel knob was cracked, i am very disappointed with this... I have claimed a request for replacing the item... Now there boy will come after tomorrow and the replacement will take a time of minimum 10 days... I am very disappointed by amazon delivery package quality... Before 2 or 3 months i have ordered a tablet and i got used tablet which was locked.. I did the replacement... I suggest amazon to improve the quality of its packing and delivery options...

Hi this is regarding my order number[protected] on amazon india mobile app. I placed the order on 21 september and me being the amazon prime member it was supposed to be delivered by 23 september guaranteed. And i received the sms regarding the delivery update in the morning of 23 september that product is out for delivery. But when i failed to receive the product by 9.30 pm i called up the amazon agent mobile number [protected] and enquired about the delay he started making all kind of excuses of not delivering it on time. When i put him some uncomfortable questions about his behaviour and all he disconnected the phone. But here it all starts till today my product is not delivered and without contacting me he is just giving feedback to amazon that i am not contactable and continues to keep the product with him in his courier office. When i try to contact him he is not answering my call. So this stupid courier guy is harassing me for no fault of mine. I just questioned his careless attitude and unprofessional behaviour. So want company to punish this employee of his and compensate me appropriately.
Thanks
Vaibhav

Dear Sir/Madam,
I have not received refunded amount against attached cancellation order No.[protected], Order Date: 17.08.2017, Invoice Number: SJAB-3040, Invoice Details: RJ-SJAB[protected], Invoice Date: 17.08.2017.

Please do needful,

Best Regards,

Mahendrasinh N Parmar
Mob: [protected]

I have ordered lenovo k8 note on 21st september 2017 and i got the date of delivery by 25 september 2017.
When the product was not delivered, i called to customer care and they informed that the product got damaged and the supplier returned the product, they are not ready to deliver a new product, as per the voice of cc executive "if you want that product place a new order" and they are not ready to give me any offers
What should i have to do, you guys please tell,
Why amazon people is this must irresponsible, they are not treating the customers like the flipkart does.
I want to register a compliant regarding this...

Sir/madam,
I have order a smartphone on 21st sept. And i have been guaranteed by amazon that my product will be delivered by 22nd sept. But till now 25th sept. I have not received the package. Also i am a prime member but tell me what the hell is going on. And also i want to know that, this is the way you treat all of your customers by giving by giving them fake information. If that is true you should close your company. I have a very bad experience, i am very disappointed by your seller services. Also from now i am not going to avail prime membership in future.

Hello,

I purchased prime membership on 21st of september as i wanted to order some products for one day delivery. On the same day i ordered one plus 3t mobile phone under great india sale offer and my order number is[protected] and sony earphones with order number[protected]. I was expecting the delivery on 22nd september. I got a call from amazon agent with phone number +91 [protected] at around 7:30 pm on 22 september and he asked me if he can deliver the product for the next day as the weather was not good and i asked him if can deliver the same before 12 pm and he said it is fine for him and then i told him to please leave it for the day and deliver for the next day. Next day, i got a text with different number i. E. [protected] and the number was switched off. I tried to complaint through email and i am attaching the screenshots along with this message. They told me that order will be delivered by the end of the day and they told me the same at 9:40 pm of that day. I already have told them that i will not be able to receive the order for next day as i need to leave and this was the only reason i purchased prime membership so that i can have my order before leaving. Now its been 4 days and the status of my order is still out for delivery. No one is picking up my call. I think they have are smuggling the product or there is something illegal going inside amazon. This is a very bad response from amazon. I want my refund from amazon and they are just letting it go. No one taking my complaint seriously. The best part i thank myself is i selected pay on delivery method otherwise i would have lost my 26k. Still i want my prime membership charges to be refunded but no one is responding to my mails in a good way. Please check the screenshots.