Amazon India Complaints & Reviews

This in reference to my offering for sale used phones through amazon.
Reference order summary no.[protected] and order summary no.[protected].

In both the cases i got a message from amazon that your product is returned. Buyer no longer wants the item.

I am surprised how amazon can allow such malpractices. I have handed my phone to you people and after 5 days you inform that the buyer does not want the item, without assigning any reason. I can understand if any defects are found or the product description is not correct or accessories are not as stated. If the buyer just do not want and you accept the same, there buy putting seller to hardship of absence of phone is just not acceptable.

The buyer must be held responsible in such cases and the payments made by them must be withheld unless they point out genuine deficiencies. Alternatively if no explanation is coming from buyer amazon should be responsible enough to retain the item and may full money to the seller.

I request you to please seriously look into the issue and reply immediately.

Bought a laptop in june from amazon india (Seller gadgetree)

In 1 month, stopped working (Not powering up at all). 15 days is return period.

Took it to company service centre, where they said they can't service because the serial number in the invoice is not company issued. This is just cheating.

Complained to the seller and amazon for more than a month, to no avail.

Now stuck with a dead laptop bought. Followed up with amazon customer service for more than a month - no response. Why are they keeping such sellers on your site?

I haven't received my courier refund charged despite raising the concern several times. Its been almost a month. Pathetic customer service. They told they'll refund to my bank account and i dint receive. Several times they have told this. Amazon is the worst customer service i have even seen.

August 29th is the date of the incident. I need the refund asap.

Amount to be credited is rs 285/-

I ordered kent grand 8 l ro on amazon on 22/09/2017 and product delivered to me on 24/09/2017. But the product was worst and i made request for return and refund on amazon on 25/07/2017 and allotted scheduled time for the pickup of product was on 26/07/2017 between 7 am -10 am. But product still not picked. I have communicated so many time from amazon customer service representatives and no one helps me in pickup process. They just make me fool and creating false request for pickup. Yesterday they rescheduled the pickup. Still product has not picked.
I am facing so much difficulty in amazon pick up process. I told them to lodge my complain and provide me the complain no but they denied me to do so. Please help me.

Order id[protected]
Item name : american crew men's dark blue jeans

I have placed the order in amazon but the service which amazon are giving now days is worst. I usually suggest my friends to shop in amazon but what happen with me, after that i would not suggest anyone to use amazon. I have place the order for jeans pant in a cod mode and the delivery executive giving me a call on eving 5 pm and saying to collect the order, unfortunately i have give my home address. I request delivery executive to give the order tomorrow at 11am but he say he can't give the order in morning time i said ohk, give the order at my home address but he took 3 days to deliver the order after doing continously follow up. Anyhow, i have received the order but it's was completely different item which i have purchase. I called customer care to replaced the item but they are telling me to return the product and get the refund. See online shopping has to be confortable but this kind of exprience make customers not to choice online shopping. We are not placing order to get our money back, i want product which i have placed.

Dear team,

Kindly check the mentioned order number which was deliverd incomplete to me. However i ordered for 4 pairs of shoes, but i received only 3 pairs from shipper. Which is 2 sneakers with laces and 1 pair was seakers without laces yellow colored which is not delivered to me. Kindly find the attachment of incomplete delivered product. And i want that to be delivered because this was my first experience with amazon but i am not happy with this experience.

Please look into this issue and do the need full asap.

Its very urgent for me.

My amazon.in order #[protected] is out for delivery but i don't have receive my product.

From amazon send me mail

We would like to inform you that your order is/are out for delivery. You will receive your shipment by the end of the day.

Your package is shipped by ats and the tracking id is[protected].

Please note that a signature is required for the delivery of the package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.

Please check and replay me as per.

I received a damaged motherboard from amazon and he cannot resolve my issue he say me that go and get doa from manufacturer. But my near about there have no service centre. There have such harassment to with me. Please resolve my issue. My contact no. [protected], and order details email account [protected]@gmail.com. And the product is damaged in transit. But they could not give me the resolution

To,
The chief branch manager
State bank of india
Pithoragarh

Subject: charge dispute "refund never processed"

Dear sir

A refund of 3595 rupees was successfully processed on 11august 2017 to my account. The refarance number for the refunds is igabolgfq1. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
Kailash singh chauhan

I bought a one plus five a few months ago, and the seller offered a cashback of 1500 to be transferred by september but, till today i haven't received any cashback in my account. I would like the company to take stiff measures and probe into the matter.
Ordered on 1 july 2017
Order#[protected]
Payment method -
Net banking: all sbi maestro debit cards
Delivered 11-jul-2017

I bought lenovo k8 note on 15 sep, 2017 from amazon. This product was totally bad. Their customer didn't resolve this problem properly. My order no.[protected] of this product.
I want to refund but their customer support told me about their policies. They said to me i only replacement sit not refund. For amazon customer is not priority against their policies. It's absolutely not fair. Plz.. Help me.

My contact number [protected]. (Mani)

Already received product successfully delivered message but still not get product, please justified how can this possible

I have purchased 3 products from you on 21st september 2017.
I had got a estimated delivery date of 25th but did not receive product on time so i contacted your call center 3 times till now and they seem to provide fake info. And did not register my complaint. They even told me they do not have a option to register complaints. Kindly look into it.

Just want to update you that i procured a samsung on 5 pro (Gold) mobile through amazon (Online) with physical & liquid damage protection plan. But while i was traveling to office via an auto & trying to attend the call phone dropped and screen got damage. Then i logged the complaint with amazon, they suggest me to login into one assist website and file the claim at there.

Then after a week they asked me that your imei number mentioned in invoice is not matched with your mobile screen imei number and they close the case. After that i make lots of chat conversations with amazon and every time they promised me that your issue will be addressed in just 24-48 hrs. But now it's more than 3 months but i am still not getting any solution from both amazon & one assist. And also don't know where is my fault, i just placed the order and received the item within a week.
And after that i am still struggling with the amazon as he is the prime responsible for me to provide the mobile & one assist.

I bought an iphone 6 for my wife as her b-day gift from amazon. I ordered it on thursday and made special payment of rs 70 to make it deliver on monday. Same was informed to delivery person who too agreed to do that. On monday i get the message that your order is canceled. Now customer care is proposing to put a new order where the cost has shot up by 6k. Has this happened to any on else? When questioned, they say their policy doesn't allow to replace the order.in that case it's pretty easy to get traffic during their sale and they don't have to deliver the product too. Absolutely pathetic customer service too

I hv purchased mini sewing machine from amazon. Order date 26 feb 2017 and order i'd is[protected]. The product received on 6th march. It's not working from last 1 month. I hv complained to customer service but they gave me worse reply. Product was under warranty at the time of complaint. I also further complaint to seller but he gave me unexpected reply through mail. The copy of the mail by seller attached with this. Please look in it and solve my dispute

Wow! India’s leading ecommerce giant with us$135.98 b revenue is doing business in india from last decade.
In india, cash on delivery is the most preferred payment method, accumulating 75% of the e-retail activities, that’s because we put trust in the world’s second leading ecommerce service provider, but the question is, is it worth? No the answer is no in bold. We hardly get 10-20 % of what we order.
I had ordered stag tt racket from amazon prime account but what i got in my hand was a cow dung! The retailer should have a heart to send such products.
Please see the picture for more details
Order id#[protected]

I have received the item from amazon, for rs 1000.00, (The list mentioned the above items are there in the box as samsung evo 32gb memorycard, scandisk cruser 32gb pendrive, otg adapter, memory card adapter,)
But i received the box at 2.00pm and openthe box i shocked there is only one sandisk normal memory card only,
So there is non other items so i want to return and pls refund me the amount rs1000,

Worst service, i have placed order on 24 september 2017. Order #[protected].

They are not delivering the product even after 20-30 calls. And no one in amazon knows where the product is and contact details of the amazon courier agents or at least address of the courier point. Completely irresponsible. Whenever i call them they use to say we have escalated to delivery team. Just a common sense that, if people are not responding to escalations/mails.. What is the next step. Crazy thing is no one knows answer for this. Stupid service.

The product is not delivered in the estimated date and time and still not have any idea about the product where it is and when will i get and the delivery service is very poor and not good as expected.

Amazon delivery service is horrible
Not proper response from the delivery boys and not providing proper service as mentioned in the site
Good job amazon and keep it up