Amazon India Complaints & Reviews

Just want to update you that i procured a samsung on 5 pro (Gold) mobile through amazon (Online) with physical & liquid damage protection plan. But while i was traveling to office via an auto & trying to attend the call phone dropped and screen got damage. Then i logged the complaint with amazon, they suggest me to login into one assist website and file the claim at there.

Then after a week they asked me that your imei number mentioned in invoice is not matched with your mobile screen imei number and they close the case. After that i make lots of chat conversations with amazon and every time they promised me that your issue will be addressed in just 24-48 hrs. But now it's more than 3 months but i am still not getting any solution from both amazon & one assist. And also don't know where is my fault, i just placed the order and received the item within a week.
And after that i am still struggling with the amazon as he is the prime responsible for me to provide the mobile & one assist.

I bought an iphone 6 for my wife as her b-day gift from amazon. I ordered it on thursday and made special payment of rs 70 to make it deliver on monday. Same was informed to delivery person who too agreed to do that. On monday i get the message that your order is canceled. Now customer care is proposing to put a new order where the cost has shot up by 6k. Has this happened to any on else? When questioned, they say their policy doesn't allow to replace the order.in that case it's pretty easy to get traffic during their sale and they don't have to deliver the product too. Absolutely pathetic customer service too

I hv purchased mini sewing machine from amazon. Order date 26 feb 2017 and order i'd is[protected]. The product received on 6th march. It's not working from last 1 month. I hv complained to customer service but they gave me worse reply. Product was under warranty at the time of complaint. I also further complaint to seller but he gave me unexpected reply through mail. The copy of the mail by seller attached with this. Please look in it and solve my dispute

Wow! India’s leading ecommerce giant with us$135.98 b revenue is doing business in india from last decade.
In india, cash on delivery is the most preferred payment method, accumulating 75% of the e-retail activities, that’s because we put trust in the world’s second leading ecommerce service provider, but the question is, is it worth? No the answer is no in bold. We hardly get 10-20 % of what we order.
I had ordered stag tt racket from amazon prime account but what i got in my hand was a cow dung! The retailer should have a heart to send such products.
Please see the picture for more details
Order id#[protected]

I have received the item from amazon, for rs 1000.00, (The list mentioned the above items are there in the box as samsung evo 32gb memorycard, scandisk cruser 32gb pendrive, otg adapter, memory card adapter,)
But i received the box at 2.00pm and openthe box i shocked there is only one sandisk normal memory card only,
So there is non other items so i want to return and pls refund me the amount rs1000,

Worst service, i have placed order on 24 september 2017. Order #[protected].

They are not delivering the product even after 20-30 calls. And no one in amazon knows where the product is and contact details of the amazon courier agents or at least address of the courier point. Completely irresponsible. Whenever i call them they use to say we have escalated to delivery team. Just a common sense that, if people are not responding to escalations/mails.. What is the next step. Crazy thing is no one knows answer for this. Stupid service.

The product is not delivered in the estimated date and time and still not have any idea about the product where it is and when will i get and the delivery service is very poor and not good as expected.

Amazon delivery service is horrible
Not proper response from the delivery boys and not providing proper service as mentioned in the site
Good job amazon and keep it up

Yesterday 27.9.17 the order was out for delivery but still it's not reached my location (Patel colony, patel mark opposite govt place). I tried to contact in amazon i called multiple times but they don't provide to contact with any complaint care. If you can't provide services for every location then why you keep all city name in list.
[protected]@gmail.com

I had ordered one plus 5 phone on amazon with order id[protected] on 21st sep 2017 with guaranteed delivery date as 23 rd sep 2017 as part of prime membership. Initially i had placed order on a different address but i called customer on same day 21st sep 2017 and got the address changed.

The order was not delivered on 23rd and the update i got was order went to wrong courier facility and they'll deliver it by 24th but later they change it to 25th and today the courier person is try to deliver the order to wrong delivery address multiple times. The customer service confirmed today they have corrected the delivery address and will deliver it today eod. I want the phone to be delivered with any cost.

I bought a mobile i. E (Coolpad cool - gold, 3gb ram +32 gb memory) model no. C103 and product order id is[protected] through, your amazon site on[protected].

I received this product. But when i opened this product i found that the imei no. Printed in my bill and imei no. Printed on mobile both are different. I also checked it through coolpad cool service center, at district center janakpuri, new delhi and found that same issue i. E both product bill imei no. And actual mobile imei number are different.

Imei no. Printed on bill :-imei 1- [protected]
Imei 2- [protected]
And

Imei no. I found printed on mobile:-
Imei 1- [protected]
Imei 2- [protected]

I am also found some defect in this product i. E. Its not getting charging.
Now i feel that i am cheated by amazon regarding this mobile issues.

I request to you kindly replace this product otherwise i shall make a police complaint against your company regarding this cheating.

With my this complaint i am also providing the copy of bill, copy of courier receipt and actual imei no. Found on mobile.

My details are here :-
Name:- vijay prakash,
Crpf press jharoda kalan, group center, jharoda kalan, new delhi-110072
Mobile no. [protected]
Product order id is[protected]
Date :[protected]

Hi i ordered some items from amazon, for one of which i got message in today (27/09/2017) morning around 10 am that i will be getting it today. It has delivery person contact number as [protected].
After few hours that is around 11.30 am i got message from amazon again that your package was successfully delivered, but i haven't got it.
I did not receive the call from delivery person as well.
Kindly look into this as early as possible.

Order #[protected] sound magic earphones

Most horrendous delivery service ever i have received. I haven't received my product yet, i receive a sms this morning at 6 am stating the product has been delivered that to handed directly to customer - not just that, on amazon app and website account the same information has been updated. I was in shock this morning, you guys have no right to give such stressful morning to me even though i have paid you full that too in advance instead of cod - (Cash on delivery) not opting to that as it seems not liable when amazon gives such offers. Thinking positively first about a big giant, "hit mnc of the decade" like amazon, then comes second preference about my money with all my trust and faith that there is no other shopping portal like amazon and this is what i receive??? How shameful it is. I want my product as well as another pair of headset for free of cost of same brand and quality as a compensation to the promise broken by amazon and breach of customer service with a false update on amazon app and website as well as messaging the customer that it has been delivered which is a total fraud case with false and totally wrong information. I can go further than this, to more legal notice if i am not acknowledged and provide me what i demanded above.

I have attached an image showing the delivery has done at 11:12 pm - another shocking timing of delivery. I was awake till 1 pm but no one had appeared or called to me around 11 for the product delivery from amazon.

Standard delivery time of amazon states till 8 pm all day - who delivers at 11:12 pm that to i didn't received the product "handed directly to customer" as mentioned.

I have order on phone through amazon on 21 sep'2017 samsung on 7 pro and payment has been done through credit card and now while checking delivery status it shows order has been delivered on 26th sep-17 but actually i have not received any shipment from amazon till now and which doing complaint on amazon customer care not receiving proper response from them.

Dear sir/madam,
I have booked nokia 6 mobile silver colour 32 gb with order id : #[protected]. I have received the product on 24th sep 5:30pm.
But since i was not happy with camera performance, i have raised immediately exchange request by placing a call to amazon customer care agent (Mr. Anurag k) on 06:06 pm dated 24 sep.
Next day i have received the sms saying that “your return pick up is scheduled today and will be picked up between 10 am to 1pm by amzagent ([protected]). The mentioned agent visited our house on 10 am and take back mobile (Nokia 6 silver colour) in original packet. I asked for acknowledgement and he told “you will get message”.
I was waiting for mobile delivery but today (26th sep) i have received the sms saying that “refund initiated for 299rs nokia shock proof dual layer hybrid armour back.” this mobile cover has been already cancelled and i have received the email also for cancellation.
I believe that mr. Anurag k has raised exchange request for the mobile cover not for nokia 6 mobile as requested by me. I was under impression that things are being happening as per my request.
Now i do not have refund neither i am having mobile.

Please take necessary action to resolve this issue and refund my money for mobile (Rs. 14999) as soon as possible.
I am in immense tension with all these incident.
Waiting for your prompt response.

Attached:
1. Nokia shock proof dual layer hybrid armour back cover cancellation email
2. Return pick up sms.

I placed mail. Amazon team is not responding to the issue.
Please do something at the earliest.

I had purchased a product from amazon. I got the delivery but the product was defective. The couier boy taken back the product from me. I had talked with amazon team.
They said under amazon policy in 3-5 business days, we will initiate your refund. But after 7 days i didn't recieved any refund confirmation details. Then i again discussed with amazon team. They said you send acknowledgement slip for refund [protected]@amazon.in. They give the time 24-48hrs refund will be initiate. Then i completed all procedure. But after 48 hrs, i didn't got any response from amazon team. Each and every time when i contact with amazon team they told me that in 2-3 business days your refund will be initiated.
But till now not recieved my refund.
I want my refund immediatly.

Product detail :-
Order no :[protected]
Product name : one plus 3t

Pls find the attach file

Thanks and regards
Bhunesh kumar
[protected]

Sir i orderd order #[protected] on amazon (Sony mdr-zx110a on-ear stereo headphones (White)). I have cancelled order #[protected] but they by their wish also cancelled order #[protected]
And proceeded for refund. I haven't cancel that order because they couldn't ship so they have cancelled my item by not being responsible the which being paid by me. They are using it but they haven't dispatched my item and without my permission they were proceeded for refund even ater i wanted it. Now they are telling that its our mistake and they can replace it by the next day. But i want justice that why they have cancelled it without my permission using my money and not dispatching my order and late in delivery and not responding positively and wasting my time. Also they are responsible for being promised with me to be shipped by 29 september. Both were different order. I have told them you can do replacement but i want justice.

I have ordered one plus five phone. It was supposed to delivered to me today. More than 6 times i had called amazon. I was promised it will deliver it to me today. I was waiting for the order but no one turned up. Dn i received a msg that i refuse to accept the order. Although i was not at all informed or awared about it. I was waiting g for my order.
Instantly i had called customer care and it was told my order is cancelled and i have to reorder it.
I had ordered in discount offer of exchange n hdfc cash back offer. Customer care officer said i have to bear the loss of cash back and he can't help me.
I had paid 5 days back for such a big order and now my money also stuck.
Its a case of fraud and cheating from amazon. Without any fault my money and time has gone.

Again in continuation of my previous mail. Amazon representative assured me dt he had a word wd delivery boy and parcel is still wd him and it will be delivered to me next day. When i again called amazon it was told to me nothing was told to me like ds and dy dont have any records for ds.
I have to again make the same order as per their policies and my money is stuck wd dm and under offers of replacement a d cash back, where i have ordered previously are no longer existing.

This is purely unethical and unprofessional. Its fraud and cheating.

I am forced to take legal action against this unprofessional practice and metal harassment.

Pathetic amazon service!
I've purchased motog 5s plus mobile on 23rd sep 2017, paid extra amount for two days delivery.
Now delivery date has been passed and still i've not received my mob.
I've called more than 7 times to customer care and they was saying it will be dilivered on same day.

It was a very bad experience with amazon and now amazon is saying to dilivered my product after 2 days.
I amazon is not capable to complete there promises why amazon is giving gauranty to dilivered on same day and why there are charging extra amount to dilivered he product.

No one is capable in amazon to dilivered there promises.

Please do not purchase anything from amazon i[censored]r in hurry.

I'm wasted my money and my time with amazon.

Neeraj vishwakarma
[protected]
[protected]@lenskart. Mobi
Order #
[protected]

To,
The chief branch manager
State bank of india
Main branch
Subject: charge dispute "refund never processed"

Dear sir

A refund of 499 rupees was successfully processed on 17th september to my account by amazon.in. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
My refund referance number[protected]
My account no is [protected]

Dear sir/mam i order cell phone samsung galaxy j7 max on 22sept. 2017 from amazon online shopping website. And it is received tomorrow 26 sept. 2017. After delivered when i open the box and using the mobile then i found the charging port of this mobile was damage and after 10 min. It is heatup and create network problem. It is completely deffective product. I pay 17900 to amazon for this cell phone it is like used deffective product. This mobile order during diwali sale on amazon. After facing the problem i continuously call to amazon customer support bt they do not give any response. So my mind my body and i completely very very upset due to this type of online cheating. Please help me sir. Due to this online cheating i going in depression
I always heartily thanks to you for resolve my case
My order id is[protected]
& tracking id is :[protected]
My name - ramu sharma
Contact no - [protected]