Amazon India Complaints & Reviews

Dear team,

In spite of several calls made on amazon helpline number, i haven't received any proper feedback. This is regarding the honor 6x mobile case which was ordered from my account along with the cell honor 6x. The case wasn't delivered but it shows me as delivered in my order history, this was raised to amazon customer executive several times nothing helped in this matter, every time the executive on the another line confirmed me for the refund or the dispatch of the item.

Till date, there is neither any refund nor i have received the item. This wasn't expected out from you & from your service.

Regards
Vibha sahal[protected]

I have ordered redmi 4a two times from amazon website and amazon corier service delivered the product both times to someone else and updated status "delivered" in my order account.
And i have requested to them to change the status to "not delivered" or something else and should not show the status "delivered" and they are unable to change. And they dont have any status like what happend and where the product has been delivered by corier boy.

My order numbers :- order#[protected]
And order #[protected]

I am a seller on amazon.in and i am facing a problem to log in my seller panal for the last 30-45 days. The funny thing is that you cannot call amazon if youre not logged into your seller panel. Even if you call the regular number, they don't help you out. So i've called many times to customer care and also mailed for help to log in but no one has helped me so far. Now i am receiving orders but due to the log in problem i am not being able to process them and orders are cancelled. And they are now charging us cancellations charge.

I hope somebody at amazon india sees this complaint and helps us out as soon as possible. This is the worst customer service i have seen from a company that i love and regularly order from.

My account email id: [protected]@gmail.com
Mobile number: [protected]

I placed an order through amazon using my friend's amex card. Due to discrepancy in billing address. My account is locked. From past 5 days, amazon customer care is showing me hell.

I tried to contact account specialist team, but they are for no help. Customer care executive said, that we cannot place a call to account specialist team.

List of emails i got from amazon asking for below details:
Day - 1: a copy of your statement for your visa ending in 03, including the billing address
@customer: my card was amex but still they are asking for visa
Day-2: a copy of your statement for your amex ending in 02, including the billing address
@customer: suddenly a mail asking for amex statement
Day-3: a copy of your statement for your visa ending in 03, including the billing address
@customer: again they are asking for visa statement
Day-4: a copy of your statement for your amex ending in 02, including the billing address
@customer: i have mailed and faxed as they requested all the details
Day-5: mail saying that fax is incomplete and send us the whole details including order id. As my account is locked i cant access the order id. And in previous mails they never asked for order id after sending all the valid details they are asking for order id.

I have mailed the right details every time and faxed the statement of requested card for 3 times. Still they are saying to give me the order id. My account was blocked after ordering, i didnt receive any sms or email. So from where should i be getting the orderid.

When i reply to the mails i receive, there wil be no reply for my query, just a auto system generated message.

I have saved all the mails, and recorded all the customer care calls.
My account id: [protected]@gmail.com
My contact: [protected]

Now i am asking you resolve this. I have 15000 amazon pay balance locked in my account. They cant just block my account. Atleast they should be cancelling the order and give access to my account.

I ordered a seagate external 2tb hdd on amazon order#[protected] on 22nd august for ₹6200/- they delivered a cheap defective piece in just two days on 24th august. I placed a refund request on the next day itself on 25th august. It said the defective piece would be picked up the next day itself but its been 5 days. Im writing this on 30th august. I already complained via chat. I called them twice. They keep saying that it will be picked up in 24 hours. Its been 3 seperate 24 hours and they havnt picked up the product yet. Its clear that they will never pick it up and they are gonna say that "your return window is closed. You cant return the product after this time". Amazon is the worst company ever. I also shop in flipkart and snapdeal. I never had a problem like this. I regret buying from amazon. I lost my 6200/- rupees. I just talked to my uncle whos a lawyer he says that i can sue the company and get extra money for the mental torture they caused and also for the lawyers fee and stuff. Now i have to do all that and go through court hassles just to get my money back. I hate amazon.

Plz.. Cancel the epson printer l130; order #
[protected]
Order total
7, 631.00 (1 item p
Of dated 27 aug 2017) bcz i hv ordered the wrong item... I want multiple functioner printer and on the site of amazon.com its not clear that wahats the function of this printer... Its not sutable for my shop bcz it is not working like photocopy & scan function.. Sorry i want to work with photocopy cum print cum scan...

Amazon offers that if i recharged my jio number with 399 then they refund 99 cash back within 7 days but Its 7 days over but still i didn't Recive the cash back from the company . Company Offers that if I recharge my jio number through amazon pay then company refund 99 cash back.but i didn't recive the money.Sumit DHIBAR ph- [protected] /[protected] .email - [protected]@gmail.com

I purchased a tv from flipkart they give me a bad product. Not working propery my no.[protected] please solve my problem this tv is not evev working proper please solve my problem i am giving my number[protected] dish tv is not working properly please please please help me thank you i want refund of this product please provide refund ti me please please please my no.[protected]

I m arpit. I recharged my jio number on 16 aug with 509 rupees in amazon pay balance because they gave a offer of 99 rupee cashback in 7 working days. Today is 29 aug but i did not found any cashback. I call amazon care 4 times in from 20 aug till 29 aug but the just making me fool that i should wait. I say them why i should wait if 7 working days over. Plz help with this cheater amazon site to get my cashback.

Sir i have order a mobile name one plus 3t from amazon of 24399 rs bt they sent diff product (Two empty bottles of wisky). I also said to the courier person bt he refuses to take any responsibility. I also made a video at unboxing the product therefore i have a strong prove against their worst service. I also complaint in the amazon care bt they only ignoring the issue and now two weeks are over and still they did not give me any information. Kindly help me plzz 24399 is very big amount for me. My amazon id is [protected]@gmail.com and my mobile no. Is [protected]

15 days after they will decide to pack back in boxes. After that they schedule appointment after 3 days. But they will say it is only 14 days will be taking schedule.

Actually - 28 days happening for whole process.

Whatshappening, when we go for appointment pickup they make basic disturbance to the brand where they need to move products offline will be better than online sales.

Totally absolutely today around 3 hrs. They send and they need to stay for another 2 hours.

Absolutely retailers not a good choice for them

Name : vishal more

Claimed on : amazon india online shopping

Order details :

1. Ordered on 12 august 2017 order#[protected]

2. Pickup time: friday, aug 18, 2017, 14:00 - 17:00 pickup
Tracking id:[protected]

3. Ordered on 21 august 2017 order#[protected]

4. Pickup time: tuesday, aug 22, 2017, 14:00 - 17:00
Pickup tracking id:[protected]

I am vishal more c/o sagar thakare, i purchased a prestige pic 3.1 v[protected]watt induction cooktop (Black) from the amazon india website as on 12th august 2017 wit hthe name of mr. Sagar thakare. On 15th august ordered material is received but its totally damaged. So i raised a request for replacement on 16th august 2017. But there is no any action taken from amazon.
Material received as damaged, after that i placed a request for replacement but there is no any pick up arranged by amazon service from last 15 days. Amazon has told tomorrow and tomorrow pick will done, but there is no any action.
I continuously raised requests on
1. 16th august 2017
2. 17th august 2017
3. 18th august 2017
4. 21st august 2017
5. 22nd august 2017
6. 24th august 2017
7. 28th august 2017
But still no any action taken from amazon india
They are just generates track id by their account, never arranged pick up.

Hi all,

I had recently purchased from amazon now
Order id:[protected]

The offer said the mrp was 620 and since as of the deal they are giving it to us for 120. So i made the purchase
The item as per description should have been a box of protein bars of 6 with total weight of 499g

When the item got delivered i received
A single piece of protein bar which costs as per mrp on label of 110rs and weighs 67g

Please see all the attached images of all the details of sale and received product and bill.

When i tried to contact amazon customer care, they said it was a catalog issue and they are ready to refund 120rs.
Also customer care people says that they can sell it at more than mrp like they sell goods less than mrp

All i am saying is that i had ordered for the same product last week on 22nd aug but the order was canceled saying that the item was wrongly displayed. So i told customer care to remove it so that no other customers face the same issue.

Now after 1week on 27th i saw the same deal and thought it was genuine as thinking that amazon would have corrected it as per last complaint of mine.

So why did they not cancel order this time and sent a product which is of low mrp than bill and they are saying same thing again after complaining

Do they need 1 week to just correct a item's value or its availability? Or are they trying to fool customers in buying the item by displaying it at low cost and billing it at higher?

All i want is now that i need to get the deal which i had placed on 27th.
Which is protein box of 6bars which has mrp of 620 and as per deal the amount is 120rs

Or i would have to go district consumer court if i dont get justice here

Dear sir,
My name is sunil ranjan bhol email id is [protected]@gmail.com which is registered with amazon seller account. My amazon account is locked from 15 days without any proper reason, i have to get payments from my account which are also blocked.
After one day i see my account is locked. I try to contact customer care 4time but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me maili told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

I purchased a tv from amazon india for 1, 17, 053 order #[protected]. I received the package on 28 august 2017, when noticed the price on the box the mrp mentioned is 1, 09, 990.

I also noticed they are launching the product again and are selling for 1, 09, 990. I called customer care support and asked to refund the difference they refused and asked me to go ahead and write a complaint in consumer court if i wish to and they can't do anything about the mrp.

I also wanna mention this that the product was priced at 1, 50, 000 then they showed on the website that after discount it is priced at 1, 17, 053 and now they are showing it at 1, 09, 990.

Mene lenovo k6 power mobile cancel kiya tha. 7050rs ka to abhi tak muje mera paisa mila nahi

This is to confirm that refund for amount 7050 has been successfully processed on 09-aug-17 and the amount should reflect in your account by now.

The refund details are: authorization code for sale transaction 121658
Refund reference # 75260827221014672300024
Ye message muje amazon walo ne bhata abhi tak muje mera paisa nahi mila abhi muje police kes karna padega

Dear sir,

A piegon juicer purchased by us on your site on date 23.10.16 has stopped working about a month ago. We contacted the seller helpline and raised a complaint. The product is still under warranty. A service engineer arrived after 5 days of the complaint and took away a defective part saying that he will replace it in couple of days. But its been over 20 days since then and the part has not been replaced yet. On calling the service engineer on his mobile, he rudely just keeps saying that the replacement part has not yet arrived from the company. And on contacting the helpline also we are being said the same thing that they will revert back in couple of days but they never do so. We also sent a mail to them regarding the same (Copy of mail forwarded to you herewith)

We feel totally frustrated, harassed and cheated by your seller.

As the seller is using your online platform to dupe innocent customers like us, it is totally your responsibility to blacklist such dishonest sellers and it is also your liability to either refund us the full price of the product or get it fixed as it is under warranty. I also spoke to your customer service agent - mr. Salman today, (Who was reluctant of disclosing his full name - dont know why) and who just kept on arguing with me and kept justifying the seller's action and unprofessional approach. It will only proves that you are hand in hand with such sellers in allowing them to cheat customers through your organized platform by giving false information about warranties which they never intend to fulfill in the first place.

We are your old customer and request you earnestly to resolve this issue or else we will have no other option left other than taking help of police/court.

Hope to hear from you soon.

I bought an mobile lg q6 from amazon on 11th august. The item was delivered on 12th august. However in the very first use i found that the mobile has heating issue. So i contacted amazon then they replaced the mobile and gave me another mobile of the same model on 19th august and promised me that if the replaced item will have the same issue they will return the product and refund my money. However the replaced mobile has the same issue. Then i contacted amazon again and they initiate a return request for my mobile. But
They initiate the return request with the imei no of the previous mobile which was already replaced by the new one. Now the delivery agent has the imei no of the previous mobile and i have the imei no of the new one. So the delivery agent is not picking up the item for return as imei is not matching with their data. Amazon is saying they will send an email to the corrier department with the correct imei but they are playing with me since 20th august. Everyday i creat a return request and the delivery agent comes and cancels as amazon is not updating the correct imei no nor they are sending any mail to the corrier department. They have assured me many times that the pick up will be done with in 24 to 48 hours with the correct imei number many times. But actually they are playing with me. I am going to lose the 15000 rupees as amazon is not picking up my item.

I ordered for a table mate on 23| 8| 17 which was delivered on 28| 8|17 at 1.30pm and paid rupees 749/-.in the same evening when i opened the package the back side of the top part broken [ a long crack].
I request for replacement.
Kindly do the needful. I could not upload the photo.

Order id:[protected]
My name: s pounraj
My contact no: [protected]

I am trying to return and refund this product for last 10 days. Whenever i call the customer care, they say tht they will arrange for pick and afterthat refund will be initiated. But same thing happened four times. It is very diffficult for a working person like me to sit at home and wait for courier boy. Please get my money back. I am very frustrated. Please do something i[censored] can.