Amazon India Complaints & Reviews

I have ordered induction prestige. And returned it as it was not working. Your delivery boy pick up the item as i have requested to return it. It has been around 10 days you have not returned my money. Kindly solve the matter as i have provided my bank account number and other details which you require. Please solve the matter otherwise i have to complain to higher authorities.

I am sorry to inform you that no replacement support received from amazon for the below product even having 2 years complete replacement warrenty is their. The item become faulty in 15-20 days from the delivery date of product. Called number of time at amazon but not get any support for replacement. I am living at noida and not know the process of replacement & from where i will get the replacement of below product:

Product name: wipro garnet 5 - watt led batten (Pack of 2, cool day light)
Amount: rs. 526,
Delivered on : 19th aug 2017
Purchased through: amazon,
Order no.[protected],
Order date: 12-aug
Warranty : 2 years
Issue: 1 piece of garnet become faulty, no replacement received & not know from where i will get the replacement

Regards
Arun verma
[protected]

Myself Danish Haque as my Amazon account has been locked from the past 15 days due to this my refunding amount has been stopped by amazon my amazon e - mail address is [protected]@gmail.com. kindly unlock my account as soon as possibel and kindly credit my money to my bank account
Thankyou..!!

Dear sir.
I purchased captcha
Mxq pro 4k android 5.1 tv box quad core 1gb/8gb kodi smart wifi tv media player compatible with all lcd led tv television (1 year warranty)
Order number is[protected].
But when i received and opened the box i got black cheap wallet in it.
So i request you to refund my money and take proper step against the seller.
I attached the photo of invoice and product.

Seller address is
101-sairam complex, causway road katargam surat 395004

Devendra refused to give his last name and arranged a call back from his manager even after telling him i was ready to wait n be on hold. He also did not give me his manager's name. Could not solve my problem. Threatened to hang up on me.
I ordered via "prime" on 4th september 2017 which were prime products and it said will be delivered 2 days, however i received a msg saying will be delivered in "2weeks" on 18th sept. What is the use of me paying rs. 500 for a prime membership when i don't get my products the next day.. Why mention a delivery of next day when you cannot fulfil it?? Even now it says if i order in the next 9 hours, the product will be delivered tomorrow..
Order#[protected]

I ordered smartwatch from amazon for rs.599 and i received a watch from some site named olmarteshop.com. The watch i received is bad quality having price of rs 20 only. I have their phone[protected] given as per courier service. Help me out please. I'm attaching required information with you. I have been spammed by olmarteshop and according to me the information have been leaking through amazon.in

Order #[protected]

Seller add-
101-sairam complex, causway roadkatargam surat 395004

Product delivered by ecom express courier. As soon as it arrived, i opened and saw that i've received false product so i immediately called customer care and the guy told me that return the product but as it was opened. Courier boy was not ready to leave as the parcel was opened. So then amazon executive told me to pay the courier boy and email the photo of product and invoice to [protected]@amazon.in which i did, so that as he promised me that he'll initiate refund process later on. But i haven't received it yet. Not a single mail related to refund.

I ordered this on 599 offer (https://www.amazon.in/gp/product/B0728DGBLY/ref=oh_aui_detailpage_o00_s00?ie=UT...⇄

But recieved fake prodect from fake courier. Amazon got back hole my amazon order id[protected]

Fake address:101-sairam complex, causway roadkatargam surat 395004

My name :muthu subramani
Phone number:[protected]
Mail id:[protected]@gmail.com

Maine aasanjobs.com se ek physical gift card jeeta tha. But mujhe uska procedure pata nai tua konsa code daalna hai so mai baar baar gift card id daal rha tha jisme kuch error de raha tha. Then maine customer care call kiya aur pehli baar mein mujhe customer care executive ne bataya ki aisa koi card nahi. Then 2nd time jab maine baat ki toh maine customer care exective ko gift card id aur code dono diya wo bhi uske maangne pe. Tab maine scatch kar ke bata diya tha, actuaply mujhe laga tha wo password hai par ye nahi pata tha ki gift card code ko hi daalna hota hai amazon pay balance mein. Aur fir jabse maine gift card code customer executive ko bataya uske baad maine dubara apne account mein code daala toh wo de invalid dene laga i mean wo likha tha ki your card has been used. Aur ye problem meri aapke customer care executive se baat karne ke baad hi hui. So i have complaint regarding your executive. Kindly check my recorded call. So i could a proper solution and also my 1000 gift voucher back. Isliye mai apne gift card ki detail bhi bhej raha jisse ye na ho ki gift card valid nahi as per one of your customer care executive.

Name: vaibhav gupta
Phone: [protected]

Gift card id: [protected]
Gift card code: 7zqk8nfyckjwta

Dear team

My name is ashwini kumar yadav and i ordered a one plus 5 8 gb varient phone on 2 september and i chose a one day delivery option and i pay 100 rs that time. Today is 6 september but the product is not delivered to me. I chose the fast delivery option because i gifted the phone someone. I am very disspointed with your service. I am regular customer with amazon i will never face this type off problem in past my experience. Please do the needful help for me.
Thanks
Ashwini kumar yadav

I ordered a speedo endurance swimming brief costume prepaid the amount of money with including delivery charges. And received a product totally fake which don't even deserve 100 rs! I'm so disappointed. They say the product is non returnable now when i received it, before i buy it wasn't showing it's non-returnable it's kinda trap. But how can they cheat a regular customer. Please help is it's a big loss. I bought it with 699/- product price and + 70/- total 769/- and it's i realize i wasted all of my money please help for a replacement or refund at least thank you

To whom so ever it may concern,
I have taken this earphone on 21- jun - 17. And at that it cost me rs.1200, now today is 5- sept-17. Its only 2&12 month and its left side is not working, i am really felling frustrated and frankly robbed right now. Sir, is this a way a customer should feel after dealing with amazon. Honestly sir. I am from average earning family and it have taken me fortune to gather those rs 1200. Which i have invested in trusted company like amazon and phillips. Which makes it more unbearable for me right now. Frankly i am 22 years old. And if this is away your company reacts with consumer. Then i can surely say you have lost a customer today.
My order no is #[protected]. I loved the earphones. So either you repair it or take this and give me new one asap. Kindly please do the needful.
Akshat bhatnagar

I have ordered a Moto E4 on 29th August'17 vide tracking #[protected]. It was showing in the app that it will be delivered by 5th September. But seddenly on 3rd September, Sunday morning i have got a sms that my package would be delivered on that day. But till then we have already left home for some work. I have called and confirmed the courier service to deliver that on the next day i.e 4th September monday. But the status of the delivery got changed that, "Delivery Attempted, customer not present" without visiting my place. I have raised a complaint yesterday regarding this. And got a reply from your end that i will be getting the package by today (5th September) by 5pm. I have called your customer service today at 12 noon. They have also confirmed that i will get that by today EOD. But at around 6:30 pm when i have called the courier service he is telling that the package has been returned to the hub, i have to reorder it. But in the app it is showing that the package will deliver today. What the hell ia going on? I have complained so many times regarding 1 delivery, after that it is not getting delivered. And the status is getting updated without notifying me. Is this a service we expect from Amazon? I know even after this complaint nothing will change. But stop harassing customers like this. We are not taking things for free. We are paying for it and not getting proper service. Without notifying the customer you people are updating that delivery attempted, customer not present. Now i will go to your grievance cell and compliance department regarding this.

Dear sir,
I have ordered shoes from amazon. I have received defective product and i applied for return.
They told me for self return. There is not mentioned in term and conditions for self return.
I call to amazon customer care they told me not possible to product pickup. You return yourself and return yourself condition not mentioned in condition.
Please do the needful.

#[protected] my order number you agent called me to delivery i asked him to handover after 7pm today. Then he stated scolding with me and he's blackmailing me that he can do anything and he said he knows my address im scared so shall i go for police complaint? So further somethings happens u people are responcebulity because he's your employe

Sir
After going through the advertisement in your online site i had purchased a screen guard for my mobile xperia xp ultra and had paid 350 rs for the same. After delivery when i took the same to a near by mobile shoppee for fixing it over my phone, to my utter dismay it was seen that entire screen guard was damaged, it was fully scratched piece which could not be used. The shop executive informed that it cannot be used and can only be thrown away. Sir believing your advert only i had ordered by paying 350 rs and got this damaged piece. As the same cannot be resend please consider my request and kindly refund the amount at the earliest as i had lost my 350 rs.

Thanks®ards

Shameer
Trivandrum

I placed order #[protected] for oneplus 5 on 25th aug 2017.
The expected delivery date was 30th aug 2017. But i did not get the package on 30th so i called the customer care and i was told that they had no information about the whereabouts of the package and that i was getting system generated messages.

They asked me to wait for 24-48 hours for an update which i did.
When i called the customer care again, they said they still did not have any information about the package and asked me to wait another 24-48 hours. I was very irritated and hence i asked the agent to cancel my order and initiate a refund. She did that and told me that i would receive refund initiation status in 24 hours. Again i got no message that refund was initiated and hence i once again called the customer care. Again some other agent told me that i need to wait for 48 hours to get refund confirmation.

I even mailed their grievance email id ([protected]@amazon.in) and they too had no information to give and instead they mailed me the refund updated of some other previous order.

This is absolutely horrific and pathetic experience. Amazon india is expert at harassing the customers and show no accountability for their orders and money.

I do not know who needs to be contacted now for getting my refund. My money is stuck with them and i feel totally helpless.

Dear sir
Order no[protected]

We order for above cartige and we seem that it will not original and it is fake product and machine does not recognise our cartiges.. And pl. Arrange of replacement urgent basis only.. Kindluy collcet the canon cartiges at 2nd half only

Regards
Nimesh shah
Ndc drug and chemical co. P. Ltd
C-401/402 ramdev comm complex. Dr. Dalvi rd near bank of india.
Kandivali west
Mumbai-400067
[protected]

I purchased one mobile lenovo k8 note which cost 13998 inr 18.08.2017 from amazon.in, but the product which is received was defective so i request amazon to either replace or refund the amount but according to amazon india replacement is not under their policy so they were ready to refund the amount, they picked up the product from my home and according to them refund was issued on 23rd august in afternoon but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref arn#:[protected] and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer all the time. Today amazon told me they want the scan copy of my passbook from date of purchase till current date, i also provide the scan copy which act as proof that amount is not credited into my account, after that i call amazon they said they already issued on 23 rd august and repeating same things again and again, now i am fed up with amazon response.

Amazon account id : [protected]@hotmail.co. Uk

Order number:[protected]

Invoice number: del2-14355

Order date: 18.08.2017

Invoice details: hr-del[protected]

I had ordered a watch from amazon order #[protected]
As per their commitment i should have received it by 4th september but neither i have received any call nor have received my order
Above to it i would have called ten times to amazon customer service but seems that these people are least concerned about people complaints. Just writing big pre defined set of mails to console people without any end results

The escalation team is also sleeping on the matter. Mr shiva had told me that he will call me but as expected no call received.

I will never recommend any one for amazon

If you want mental peace then never order from amazon

Regards
Gaurav g sahni