Amazon India Complaints & Reviews

Dear sir,

I am brinda roopak, resident of delhi and a customer / frequent buyer of products from amazon since years, be it for buying books, electronics, accessories and other merchandises.
I appreciate the customer support and services i have got from amazon in past.

But this time, to my surprise, i am facing some frequent issues.

On 12 august 2017, i ordered for a mobile phone model no. Oneplus 5 (Slate gray 6gb ram + 64gb memory) in exchange offer against my old phone that is sony xperia c (Details of which were mentioned while placing order), via order no. Order #[protected].

A pre-payment of rupees 29995/- (Twenty nine thousand nine hundred and ninety five only) was made from sbi debit card to avail a further cash back of 1500/-.

As per the order status it was suppose to be delivered by 18th of august 2017. But without any prior information the delivery personnel came on wednesday 16th august 2017, around 11:oo am in the morning. Being it a working day and no prior information from your end, no one was there at the address to receive the order.

Any how the delivery personnel called up after reaching the given address, i requested him to deliver the same in the evening or next day morning on which he agreed. But no one showed up, also i tried to contact the delivery personnel but he switched off his phone.

On the following day i received a computer generated follow up call from amazon regarding the delivery of the product i ordered for, through which i was confirmed that the delivery will be made on sunday 20th august 2017 between 8am to 11 am in the morning. But again to my surprise no one showed up. Finally i called at the customer care number to know what is the problem.

At the customer care the representative after listening to the issue patiently, informed me that the status of the product is showing undeliverable, due to some technical reasons at amazon's end.

"also she assured me that the product will be replaced and will be delivered soon and i will receive a confirmation call regarding the same supra mentioned issue within 24 to 48 hours."

Again to my shock and disappointment i have not received any confirmation call till today, instead now the current status shows refund.

I am very disappointed with the fake promises made by the customer care representative and the delivery personnel.

Kindly provide me with the same product and the same deal which i availed, as the problem was from amazon's end.

Kindly do the needful

Regards

Hi i have ordered lg q6 in amazon.in. After 7 days of promised date of delivery, they cancelled the ordered saying they lost the package in transit. I said, to send the same product again to my address as the product is still available in website. They did not cancel the product after the promised date, they took 7 days and said they will cancel and now they said me to re-order the product from my end where i will not get any offer on that product which was there at the time when i placed the order. They said they will not give any offer now. They kept my money for 7 days after the promised delivery date and after using it, they cancelled without my permission. I need the same product again. Please ship the product as it is in stock.

Order no:[protected]

My order #[protected]

It had to be delivered on 21st august, but the logistics people auto updated that customer was not available to pick (Instead i had advised them to give to security guard in my absence).
Next day i am still waiting and the amazon agent as well as delivery boy are not picking up my calls & infact cutting the calls.

I have both (Name & number) of above logistics person.
There is no point in delivering in coming next days as i am not willing to shop on amazon.com due to such poor service.

Regards,
Amazon customer

Hi sir, yesterday[protected] i ordered lenovo phone with accessories. And paid through master card. (Issued in singapore) today want see the stauts not allow to signin. "your account has been locked for security purposes. A text message has been sent to your mobile phone with instructions on how to unlock your account." order numbers end with *9936 & *7520.
Help to unlock to view my status.

Thanks
Siva

Order #[protected] placed on 9th August 2017 Still not delivered and no follow up from ur team despite 10-11 calls and attempts made. Only false and fake assurances given every day. I receive a message every single day from u guys stating the order is out for delivery and still no update. Are u people concerned about ur customers at all????

Product: nf7920pp11j sonata watch
Order:[protected]
Delivery guy mob number: [protected]

Dear amozon am order sonata watch, today delivery 2 guys came to my office in active honda near mg rd, bangalore, i dont have many in my packet ok so am telling to delivery guy i have card no other option so wt can i do, he is telling card mission not providing my company sir, ok am telling pls wait am coming within 5 minit, he is spoke with bad worlds but i thinking amozon is miss behave company u taking 420 pepole for work. What a # ur service stupids really dilivery guy # that fellow pls take the immediate action otherwise, but u pepole advertisement in tv netowrks amozon is big company but amozon employ what god are what that fellow what spoke with coustomer haa i will give the all news paper media and police complent

My name is manjunatharao
Mob: [protected]

Your delivery agent ([protected]) was suppose to deliver my order no.[protected] to my sister at her office today. He made a call to her to receive the package on main road or else he would leave. On being requested by my sister to come inside the office building he refused and left without delivering the package.
Request please look into the matter and ensure delivery of the package. Such staff do bring ur otherwise prompt services to shame.
In anticipation of an apt response
Parth

I am tired to copmlaining you and none of the response i got. You marked deliver this order while i have never received and i have submitted the proofs and tracking no. Which you provided is incorrect. I have mentioned each and evertying thing on twitter also but there also you were neglignce. I have never faced such kind of issue from anyother one. This is my frist experince with you and that ia very wrost. I was not expecting that you are so irresponsible for customer complaints i swear i will never buy you again

Hi
I had ordered lg q6 delivery date was 16 but still i haven't received my product. The delivery person called me once i asked him to visit my office premises in second half but instead he asked me come to collect the mobile phone from kalina office which i denied thereafter i never received a call nor the product
Below is the tracking order[protected]

This has reference to order id no[protected], complaint was logged on 14th Aug & reversal was approved on 15th Aug but no reversal has happened yet, on daily basis a msg comes that your reversal is reschedule for tomorrow but no courier has came to pick the faultily product .

Deepak

Hello,

I ordered karcher wd3 vacuum cleaner from amazon on 20-aug-2017.
We got the delivery of the same on today, 21-aug.

But, the karcher wd3 machine has cracks when i opened it.
I have attached a photo and a small video on the same.

We need a replacement on an urgent basis or we need a refund of the same.

It is just unacceptable to have a product with cracks when you buy a new one.

Sir, i ordered moto g4 plus and i am facing several issues with the device. I had put it to service centre earlier too now again i am facing several issues unfortunately i have lost my invoice and my amazon account through which mobile was ordered is also deleted please help me to get the invoice

I can provide you with my imie number of my moto g4 plus
Imei number: [protected]
Mobile : [protected]

My spigen back cover was dispatch for delivery on 20 August 2017, but I did not received it on Sunday and more over I received msg from Amazon that the product is successfully delivered.
I contacted Amazon customer care they promised it will get delivered by Monday i.e. today but still not received my package.
Today I got call from courier service for verification that the product has been delivered or nt, when I asked them what happened they said the delivery boy is missing from yesterday i.e. sunday, 29th aug. And even they are not able to contact him.
Really fed up with Amazon delivery system .when contacted the customer care they said they can't track the courier service THEN HOW COME YOU CAN UPDATE THE DELIVERY STATUS i.e. ITS BEEN DELIVERED.
Such excuses did nt expected from Amazon. Really had a bad service from Amazon.
Instead of buying from you people I would have buyed the same thing from FLIPKART and it would have been delivered by now.

For more info check your system I have complained 4 times to customer care executive.

I have attached screen shot of the Amazon app and also the text msg got from Amazon.

I ordered a oneplus 5 on 19th august around 10 pm. For delivery options i selected one-day delivery option as i wanted the phone as soon as possible. As i am not a amazon prime user i had to pay rs.100 extra for that delivery option and i had no offense. I paid rs.100 and confirmed the booking. The delivery was expected by today, 21st of august, monday. Today it was not delivered. Now, if i didn't want it today why would i pay rs.100. I would have paid rs.80 for two day delivery, or nothing for free delivery by wednesday. This is not acceptable at all. I wait the whole day keeping all work aside. Now my day is wasted as well as my money. Now i want them to give my money back. I was too much frustrated today! And now it is showing expected between 21st aug to 24th aug.

Hi Team,

This is to bring to your notice that I am one of the customer of Amazon but I am highly dissappointed with the delivery service of Amazon.I have bought a Voltas 1.5 ton AC (order no.[protected] be delivered in Agra and there is no update on the delivery of the product.If I call amazon customer service the only answer I get is due to bad weather( when it is not raining in Agra) but I received a message from blue dart(Amazon delivery partner) on 18th august that the product will be delivered by 19th august.I have no clue where my product is.I have waited for the product for 10 days and I am not sure till when will I get the product.I hope some action would be taken or else I will cancel the order by tomorrow and would never like anyone to shop from Amazon.

Regards,
Nidhi
[protected]

This is tushar rodge from pune due to negligence from delivery boys i didn't received samsung on5 pro black of
Rs 6990. Which was scheduled 21st august 2017. Didnt received a single call. Even i spoke with customer care still the problem didn't got solved. I received mssg that sent back to seller. Why should the customer suffer due to delivery issues. Plz solve my issue and i need the same smartphone at the same price which i ordered.
Order no[protected]
Tracking no[protected]
My mail id tushar. [protected]@gmail.com

I had ordered oneplus 5 on friday where i had selected one day delivery as i want it any how by saturday as i was leaving out on sunday for some work. Unfortunately i did not received the product infact i was been told its out for delivery till midnight of saturday and at around 11.30pm the status changed to delivery attempted i dont know to whom the attended?

Due to poor services provided by amazon i have to cancel my order for oneplus 5.

The incapabality of amazon to have control and command over product deliveries is concerning and there is no use of charging extra money for one day if this is the performance of your team.

And please do note that the false messages from amazon is really concerning and annoying at the same time. This happened with another recent order with id[protected]

I have a ordered oppo f3 mobile 14.08.2017. That was guarante 2day delivery and pay extra 80 rupees. Then that mobile package delivered to me 16.08.2017 morning time 9.19am. When i opened this package found a only oppo mobile box not mobile in the box. Then i contact him by mail through and i mention this regarding. Then i found a mail your account is closed. Then i contact him by help line number but he answered me we have no details share you because your account on hold. But i again and again contact him but same answered. Still now i am fully helpless. Please help me.
My name abhinas biswal, my order id[protected], item name - oppo f3 mobile,

Dear amazon,
It's very disappointing to write that it's the worst response from your end regarding delivery of my product inspite of me being a amazon prime member.

Overview: while booking the order, the delivery date was shown as the next day, however, later the delivery date was changed to the other next day (20-aug-2017) after ordering the product.
On the evening of 20-aug-2017, i got a message from amazon that the delivery couldn't be done as you were unable to reach me. First of all, my phone number was working absolutely fine and secondly, i was available at the delivery address the whole day. That means i got a false message from amazon.
I immediately contacted the customer are over call and after a long detailed analysis, your representative assured me that the product will be delivered by the night the same day. Eventually that didn't happen and disappointment from your capability could be seen.
The next day (21-aug-2017), i contacted amazon myself instead of being contacted by you. And again the representative gave me a hopeless answer as if they don't have any control over the deliveries and their priorities. At this time itself, i'm waiting for the product to be delivered.
The incapabality of amazon to have control and command over product deliveries is concerning and there is no use of charging extra money for prime membership if this is the performance of your team.
And please do note that the false messages from amazon is really concerning and annoying at the same time. This happened with another recent order with id[protected].

Waiting and counting when these issues are resolved.

I ordered one mobile in flash sale from amazon after trying for couple of weeks. But that product got returned automatically after 2 failed cods. First time delivery got delayed and the guy came when i left my office in the evening. Second time, delivery guy's card machine was not working. After that i got a call from amazon asking me about suitable delivery date and time. But the order was marked as 'returned' automatically on the date which i chose as delivery date. Both cods got failed due to amazon's mistake.