Amazon India Complaints & Reviews

Odered "time it designer self adhesive innovative diy (Do it yourself) analog wall clock - (Orange - black) - clwc110or1" from amazon with order number order #[protected]. Delivery date was 6th september 2017 but still not got the delivery. Tried calling delivery agent for 4 days but no response.

This is the worst response from amazon. Contacted twice to the amazon customer care but no resolution till the moment.

Hello team

This is regarding two orders where i loaded 5000 on 29th jul'17 as 10% cashback there. 21st aug was the committed date but nothing added to pay balance. I called customer care nausheen and they told it will be done with 3 days if not then we will process manually.
Nothing happened.
Again called then cce said we are processing manually it will be credited within 24 hrs.
Nothing happened
Again called escalation desk rahul sharma and her manager alka told wait for 48hr it will be done

Again as usual nothing happened
Again i called cce team told by yesterday eod it will be done.

Nothing happened again

I called today cce sanjhal dated 8-sep.. Now they are telling going to raise new request and lead time would be 7-8 days..

What is this going on... Why a customer is going in circles for that which was an offer running.

Order details[protected] and[protected]

Rajiv. [protected]@gmail.com

I purchase online lenovo k8 mobile 18th august and deliver the product 25th aug and the product is technically defective jio incoming call not received when the mobile screen is sleep after 10 minute i complain amazon customer care 30aug he say run smart check software and all formality he says ur money is credited ur bank account within 5th aug but till 8 th aug the product is not pickup and my money not return. My order number is 406-[protected]. Very poor response by amazon. He generate pickup 4th aug but not couriers boy come i wait whole day only mental harassment by amazon. Plz solve my problem.

I had booked 2 moto 4g plus phone cost of 11500. I paid 1 by credit card 1 by cash on delivery in amazon.
1 mobile delivered at that time executive told it's a cash on delivery i paid 11500 and collected the phone and another one still i didn't received and from 2 days i am getting message like mobile will deliver today and have to pay cash again.
As i told before 1 mobile i booked by paying through credit card.
But i don't know why i did't received another phone and don't know why they asking to pay cash again.

I need support from your team for getting mobile delivered which i payed through credit card.

[protected] contact number

Sir
I am order a redmi 4 mobile by amazon. That mobile is defective and returned by dtdc courier service 340 gm wait docket no. V38748890 but amazon said the courier box is empty and can't refund my amount 9000 so please help me. I attached courier copy below..
Amazon order no.[protected]

I had cancelled the above order and the product was supposed to have been picked up on 26th august 2017. This was not honored by amazon and i had subsequently called customer care several times and was promised twice that there would be action on this. However even after so many days, there is no action taken. I am constrained to approach my legal counsel to file a consumer case against amazon for the damages

Respected sir,
I have order smart watch of the 650₹ but i received a children's watch and card holder, amazon app shows order cancelled by seller but seller has sent me wrong item and taken cod amount 650₹, i have gifted that item to my friend birthday i have lost my value in front of my all friends because of amazon they are fooling customers like this way so taken an action on amazon for making this type of nesense.

From last month i am facing product deliver issue from amazon india. Order status is showing delivered where as actually i am not getting the product. Already the said issue faced 9th times. Though i have complained through telephonic discussion, but still there is no action from amazon. Every time they are saying "you can order and the product will be delivered with 100% assurance" but there is no value and even i am not getting any call from amazon agent/deliver boy.

Date of incident :[protected]Dd-mm-yyyy)
Amazon delivers stones - ordered mobile
Order id #[protected]

I would like to share my experience that i ordered a mi redmi 4 phone with prime delivery from www.amazon.in order id # #[protected].

But to our utter dismay it was seen that there was no phone and accessories inside the pack. The seal was already broken. Two stone pieces were kept inside the pack.

What's wrong going on now days with amazon india services. It is our hard earned money. Very, very disappointed with your services!!

Before this i always had a great experience with any purchase via amazon but after this, for the first time i feel disappointed. I really never have expected of such from a reputed company like amazon.

I'm not sure who will provide the compensation. Please help me out from this situation.

Thanks
Sachin kumar (An amazon customer)

[protected]@live.in

Dear team
I have escalated the matter today to your executive salman from escalation team and have given the details. I strongly feel that their some scandal happening on a large scale. Please check my last order anycast dongle for 599 cod which status still shows shipping soon from 3rd september till. I felt maybe that you guys have not updated the information status which happens and is quite common so was not at all suspicious when i received a call from the courrier guy. But while conversing with the ecom express delivery call i felt a little suspicious as he did not tell me that from where the parcel was but said its around 400 gms. Still i thought the dongle with packing will be around the same from amazon as the value and date of order was similar and soon just after the call i got the message from them regarding my cod order from some fake company i. E olmarteshopping.com for the amt 599. I checked on google and after searching i found few more victims who got actually conned by them which and me. Below is the link where i also posted my comment too. O want you guys to take strict action share the consequences.in the meantime i am honestly loosing faith and confidence which i once had. Attached snapshot msg and parcel and below is the link posted for complains on social media
I posted comment too on a similar issue raised by another victim. Link is below for that. Check the comment section
https://www.consumercomplaints.in/amazonin-spammed-c1689649

Sir on 23 aug 2017 i had recharged my jio mobile for rs 309/- on first recharge amazon was supposed to give me rs 99/-but when i called to them they said to me that amount will credit in my amazon account now they are saying your not eligible, i very much surprised company like amazon is misleading customer or making false commitment to customer. My email i'd [protected]@yahoo.com my mobile no [protected].

Sir I baught a smart watch worth Rs 1199 due to some problem in my watch I return my watch and I do not found my money back, ek month se jyada ho gya return kre aur me complaints bhi kr chukka hun phele but mujhe koi response nhi mila plz sir help me to get my money, my amazon mobile number is [protected]

This is to inform you that, i had purchased coolpad cool 1 mobile phone (Order #[protected] on 25nd of april but now is not working in my phone. Many times i had called to amazon customer care but we did not received properly respond from amazon.
Your customer executive says your complaint has been registered but did not given any complaint number & did not received any sms/mail.

I requested many times but no response.

Please looking forward to you.

Name-sumeet unhale
Mob-[protected]

I have bought sony experia mobile three months back of 18700 rs. Now it is not working properly nor its touch nor i can type and cant take calls. I have to restart the mobile to go to other app. Exact amount is 18849 bought through amazoan on[protected]. It is almost 2 and half month and the mobile is not working. So kindly help to rectify the problem asap.

Sir/madam,

I am place order no.[protected] on dated 21st august 2017. Today 30th august, 2017 at 11:36 am i received message "your package will be delivered today". I am calling delivery boy on 01:12 pm, delivery boy say i collect your package and deliver to you after 2 hours. At 03:02 pm i am again calling delivery boy and delivery boy again say deliver your product after 2 hours. At 05:10 pm the delivery boy delivered the product to me and i am open the box i'm totally shocked, laptop not in the box and i'm find marble pic (Stone) in the box (Attachment attached herewith). I'm calling delivery boy 05:15 pm the delivery boy said you request to return product on amazon website i'm coming your house after 2 days to collect the box.

Please look into the matter and find my mac book pro laptop/refund my amount as soon. Otherwise i'm going to court for further process.

Thanks

Dear sir,

I purchased redmi 4 phone on 09-08-17 but not received on 22-08-17, i follow up both days they are responding on[protected], book new phone on[protected], i received phone[protected], but that phone defective and touch problem. I contact amazon seller but not responding. I need refund my amount.

Plz do needfull

Regards
U anil kumar

I have ordered a laptop from amazon's android app order #[protected]

- to my surprise the laptop didn't have cd/dvd and it was not mentioned in product information and i couldn't figure it out while ordering.
- knowing that without cd/dvd, it would be useless for me, i tried to return it but then figured out that there was no return policy on this laptop. Again, nothing was mentioned on product information page.
- on calling customer care, the first representative assurred me that your returned will be processed and he has escalated the matter to higher level. But then on calling them again, i got to know that there is no return policy on this laptop and now i am stuck with useless product.

As consumer oriented product company, if amazon can not convey the information to consumers upfront while ordering the product on product information page that shows that they want to cheat their customers. I want to log a complaint against this hidden policy as this is clearly considered as fraud from amazon.

Here is the product details screen where there nothing mentioned about no return policy https://www.amazon.in/gp/product/B01LGWG09K/ref=oh_aui_detailpage_o00_s00?ie=UTF...⇄ -

Bishwajeet ([protected] amazon regitered contact), here i am sharing my problem which i recently goes through from amazon delivery boy to person attend call as amazon customer care service.. For order details i uploaded a screenshot...
So the problem which i faced
-on 5 sep i got a call (Without any pre informed sms) from amazon's delivery boy about my parsal that he was at my address with parsal, and at that time i am not there so he said that he could deliver the same in evening (Of same day) but at some other address where i have to reach. So in evening i reach there and call him and after receiving call he starts talking abusively and said that he is not giving any parasal (Jo karna ho kar lena) and didn't gave me that parsal and waste my 1 hr there.
So i call amazon service care abut this, he said sorry and also make me belief that next day i will definitely receive my parsal
-next day (On 6 sep) i wait till evening and i received nothing except a message that "i rejected my order" without any call from delivery boy (And i didn't reject that order)
So again i call amazon customer service care and this time he said that he would take action against this and also said that in next 24 hrs i will definitely receive my parsal
-finally on 7 sep again i wait till 4 pm and this time i receive nothing... No call, no sms... So again i call amazon customer care and this time he advised me to place new order of the same product and also he said that he would take some action.
So now i have to order that same product at raised amount🤔🤔🤔
And nothing about the delay, time i wasted, amazon delivery boy misbehaviour???

Hello,
Dear sir,

I have orderd kurti by j b fashion on amazon. On date 3/9/017. But i have recived wrong peoduct with my same address and name which i shared with only amazon. But i have recived this wrong product by blue star[protected]sairam coplex, causway road, katargam surat.
Pincode 395004.
Product id :[protected].

I attached some picture of the product with the photo which i have taken through courier service.
I tried to call them but it is switch off all the time.

So please resolve my problem as soon as possible.
Do as well and response me soon.

Thank you

I'm vashista with email [protected]@gmail.com. I have amazon pay balance of rs. 2470. I had contacted customer care to refund it to my account on aug 30th, 2017. They replied back with an email saying they would do it by 5 working days. Since it wasn't not done till sept 7th, i contacted again. They are now telling it's not possible n that has to used only for shipping.
Please help on this. The amazon pay amount is getting expired on sept 8th.
I don't like to waste money on shopping something just to use it because of wrong info given by amazon earlier. Attached is the email from amazon.