Amazon India Complaints & Reviews

Dear sir,
I have ordered shoes from amazon. I have received defective product and i applied for return.
They told me for self return. There is not mentioned in term and conditions for self return.
I call to amazon customer care they told me not possible to product pickup. You return yourself and return yourself condition not mentioned in condition.
Please do the needful.

#[protected] my order number you agent called me to delivery i asked him to handover after 7pm today. Then he stated scolding with me and he's blackmailing me that he can do anything and he said he knows my address im scared so shall i go for police complaint? So further somethings happens u people are responcebulity because he's your employe

Sir
After going through the advertisement in your online site i had purchased a screen guard for my mobile xperia xp ultra and had paid 350 rs for the same. After delivery when i took the same to a near by mobile shoppee for fixing it over my phone, to my utter dismay it was seen that entire screen guard was damaged, it was fully scratched piece which could not be used. The shop executive informed that it cannot be used and can only be thrown away. Sir believing your advert only i had ordered by paying 350 rs and got this damaged piece. As the same cannot be resend please consider my request and kindly refund the amount at the earliest as i had lost my 350 rs.

Thanks®ards

Shameer
Trivandrum

I placed order #[protected] for oneplus 5 on 25th aug 2017.
The expected delivery date was 30th aug 2017. But i did not get the package on 30th so i called the customer care and i was told that they had no information about the whereabouts of the package and that i was getting system generated messages.

They asked me to wait for 24-48 hours for an update which i did.
When i called the customer care again, they said they still did not have any information about the package and asked me to wait another 24-48 hours. I was very irritated and hence i asked the agent to cancel my order and initiate a refund. She did that and told me that i would receive refund initiation status in 24 hours. Again i got no message that refund was initiated and hence i once again called the customer care. Again some other agent told me that i need to wait for 48 hours to get refund confirmation.

I even mailed their grievance email id ([protected]@amazon.in) and they too had no information to give and instead they mailed me the refund updated of some other previous order.

This is absolutely horrific and pathetic experience. Amazon india is expert at harassing the customers and show no accountability for their orders and money.

I do not know who needs to be contacted now for getting my refund. My money is stuck with them and i feel totally helpless.

Dear sir
Order no[protected]

We order for above cartige and we seem that it will not original and it is fake product and machine does not recognise our cartiges.. And pl. Arrange of replacement urgent basis only.. Kindluy collcet the canon cartiges at 2nd half only

Regards
Nimesh shah
Ndc drug and chemical co. P. Ltd
C-401/402 ramdev comm complex. Dr. Dalvi rd near bank of india.
Kandivali west
Mumbai-400067
[protected]

I purchased one mobile lenovo k8 note which cost 13998 inr 18.08.2017 from amazon.in, but the product which is received was defective so i request amazon to either replace or refund the amount but according to amazon india replacement is not under their policy so they were ready to refund the amount, they picked up the product from my home and according to them refund was issued on 23rd august in afternoon but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref arn#:[protected] and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer all the time. Today amazon told me they want the scan copy of my passbook from date of purchase till current date, i also provide the scan copy which act as proof that amount is not credited into my account, after that i call amazon they said they already issued on 23 rd august and repeating same things again and again, now i am fed up with amazon response.

Amazon account id : [protected]@hotmail.co. Uk

Order number:[protected]

Invoice number: del2-14355

Order date: 18.08.2017

Invoice details: hr-del[protected]

I had ordered a watch from amazon order #[protected]
As per their commitment i should have received it by 4th september but neither i have received any call nor have received my order
Above to it i would have called ten times to amazon customer service but seems that these people are least concerned about people complaints. Just writing big pre defined set of mails to console people without any end results

The escalation team is also sleeping on the matter. Mr shiva had told me that he will call me but as expected no call received.

I will never recommend any one for amazon

If you want mental peace then never order from amazon

Regards
Gaurav g sahni

We are product soundbolt sb571 bluetooth speaker i have retrun product
I have received cheque amouting rs. 1856./ amezan cheque mention only name
Bank said that full name party so we are request pl sending product at my home 3 raghunand atrinandan krupa row house bh siddhivinayak park ashok a mar, nasik 422011 my mobile number is [protected] niether send the full name is tanaji bhika mhaske

Regards

Tanaji bhika mhaske

Fake promises.. Twice these amaon ppl lied to me.. Wrong delivery date promised... Such a pathetic company... No redressal forum available.. Customer care has no authority to lodge a complaint..

I had placed an order for a basic mobile on 14 august 2017. The order was cancelled without my permission saying undeliverable. After that i contacted amazon for several times requesting for refund, which was just waste of time but nothing i got. Neither the product nor my money.

I dont want your product, atleast refund my money. It's been almost a month and now i dnt hve my money and the product either.

Everytime i contacted your team for refund i was told to wait for 4 business days, you yourself calculate how many days over till now andstill how long shud i wait for a refund.

Hi,

I have ordered a phone with amazon on 22nd oct 2016. This phone is lost yesterday. I have tried to log a fir on police station they are asking for emi number of that phone. Invoice that was shared by amazon is contain only serial umber of phone. Imei number is not mentioned. I have asked to amazon of emi number. They are not providing as reason this is more than 12 months of purchase.

Please help so that i can register a fir and disable sim card.

—
Regards,
Abdullah

I have been trying to contact amazon since 10 days regarding this, and nothing is happening.
Here are the details regarding this:
My previous transaction from my amazon.in account with this email was on 17th august with order #[protected].
I have placed a replacement request of the same on 29th august which was picked up on 30th august. My account was kept on hold on 29th august which i didn't know and returned my product. Now i am unable to access my account, my replacement or refund was stopped and the account was kept hold and asking me to provide details on a payment method.

The problem comes here:

I have been asking to verify an amex ending with 05 which i neither owned nor used. My latest transaction was done with an indian bank rupay debit card ending with 5480 with the name registered on bank "ryali janaki rama ankith".
I have been contacting amazon since more than a week and nothing is done till now. I even sent an email explaining everything to jeff on [protected]@amazon.com, but still, it's the same. I got a response but no improvement at all.
Now i am so fed up with amazon and i don't even want my amazon account back. I just need that amount which was held. Refund the amount of 15079 inr to the original payment mode. I don't even need that replacement now because i can't even claim guarantee as my account was kept on hold.

Just refund the amount with order #[protected] to the original payment mode within 48 hours. If i don't receive an update regarding that order within 24 hours, i'll file a consumer case against amazon. I am ready to face it.

If you want to verify the payment method that i have used in my account, i can do it. But not that amex ending with 05 which i never used.

Payment method i have used in my recent transaction with order #[protected] is:
Registered name on bank: ryali janaki rama ankith
Bank: indian bank
Card number: ending with 5480
Billing address: 53-17-43/6, krishna college road, behind automotive, maddilapalem, visakhapatnam, 530003.

And to verify that it is a genuine payment, here i can send my id proof and bank's passbook as well.

I don't care a damn about my amazon account right now. I just need the amount of order #[protected] to be refunded to the original payment mode. I can assure you, that i will never use amazon again. I am totally fed up with it.

Sir
i have ordered
MOBIMINT
I Ball Aasaan COMPATIBLE Wireless Bluetooth On-ear Sports Headset Headphones by MOBIMINT
but you delivered local headphone .when i opened and shoked and dont know what todo?
yrsterday my frnd told go to complaint forum and writeit them sothat i contact you
wht i will do sir?

I had bought a mobile that is red mi 4 cost of 8998 from amazon.com after the 15 days of delivery its loudspeaker is not properly when i complaint on amazon they deny for replacement and suggest me to go service center when i go to service center by means of saying that its because of liquid or moisture and they will charge me 6000rs to repair it.
What should i do...

Hello, my name is sachin, i had ordered a product from amazon on 26th august, while i ordered the product[protected]
It was obviously available, and been more than a week they didn't even ship the order, so i asked about this to the amazon representatives, they said that the product is out of stock!

Well this is totally annoying that when a product is out of stock, why to accept the order, why accept the payment?? They accepted the order, payment, then declared that its not with us you are fooled... Now wait for a month till it gets back in stock, and then we might ship that to you.. How cool is that.?

Hi,

Tracking #:[protected]

Product name:
Ubon bt-23 wireless bluetooth speaker with enhanced bass & support for sd card and usb pen drive powered by rechargeable battery (6 hours backup) - co

This product was delivered successfully but here i want to mention that person who delivered this product was misbehaving with me and he was talking rudely. As i am very old customer of amazon i didn't expect this from your service. Your delivery boy is telling that he don't work for amazon and he said that you are amazon's customer not mine and if i'll get your product next time for delivery then i'll reject it immediately and he also started abusing me.

In my previous order my product got delayed and this time delivery boy was misbehaving with me. I don't know why amazon service is getting worst day by day.
I don't have his details like name etc but above is the product name and tracking number. If amazon will not take any action then as a customer i have multiple e-commerce sites to order online.

!! Unhappy customer!!

Dear sir/ madam,

This company is just making fool out of customers​, first they will send the defective product and when we ask them for return, they say that they can't arrange for pickup facility of the product.

I have purchased a baybee alexa baby stroller pram red order no[protected] on 22-08-17 and received it on 28-08-17 in a very bad condition, i called the customer service of amazon for return of the product and they refused to provide the pick up facility of the product and asked me to the self shipment of the product on the condition that they will refund my courier charges up to rs 1000/- to my bank account on providing the courier slip.

I don't understand when there is a delivery facility to my address then why not the pick up facility is provided by the company. Any which ways i somehow manage to return the product on very next day i. E 29-09-17 by professional courier which cost me rs 920/- which is within the limits the company provided for the refund of courier charges. I have also send the courier slip to the company on the same day but still not received any refund of my courier charges in my bank account.

After giving the clear instructions in writing to them that i want my money to my bank account, those people have added that amount to the gift card without my permission and is not ready to refund my amount in my bank account.

Sir, i belong to a lower middle class family and for me rs 920/- matters a lot. I have also attached the courier slip for your reference.

So, i request you to please look into the matter and help me in getting my refund.

Thanks and regards
Bhawna gupta

Hi,
This complaint is on behalf of my wife in regards to order number[protected]. This product was suppose to be reaching my house on the 1st aug 2017. But has not been delivered.
And we get a stupid sms from your company where the "amzagent number is ([protected]) i would like to know if your taking your job seriously or you don't care about your customers???
Awaiting reply.

Dear sir,
This is with reference to the above mentioned subject, i mr. Milind chandrakant modi holding a savings account in your esteemed bank holding account number [protected]. Sir on 07th august 2017, i made a transaction through my debit card holding debit card number [protected] into amazon for purchasing a mobile of rs. 24, 490/-. On 13th august it was delivered to me but as there was technical issue in mobile so i returned the parcel which was taken by blue dart on 16th august 2017, i informed these amazon people to refund me the amount of rs. 24, 490/- on which they agreed to do so as they didn’t has another mobile for replacement. According to them they have issued me the refund on 17th august 2017 and on 24th august 2017 an executive from amazon named deepika send me a mail with refund referenced number 74332747230722953743425 for which i am enclosing the copy of mail from amazon.
As i didn’t received the refund for more than 15 days i again enquired in amazon they told it has been issued from our side you can contact your bank through which the transaction has been made and even was told to speak to customer care of bank to file a “charge dispute” on this transaction, i called up the customer care of bank of baroda where for the first time i spoke to mr. Bharatkumar who told me that as per the rules of reserve bank of india, sir you have to wait for 14 working days and even told me that on 4th september you can go to your bank and enquire about your refund amount on which i agreed to do so.in between that i again called up customer care where i spoke to mr. Nityanand and told him the same issue and even told him that i want to file a “charge dispute” for this transaction, on which he denied to file it and told me that bank of baroda doesn’t file any charge dispute on the transaction as due to new systems of their bank on which he told me that to directly go to bank as the waiting period of refund has been exceeded.

I am requesting you to please look into this issue and refund me my amount of rs. 24, 490/- asap.

Hlo indian consumer complaints board
My complaint is against amazon ; i've purchased one dress material from their site on 23 of august 2017. Firstly they didn't delivered it on time as the courier service they sent the product through was showing that address not specified as my earlier orders wee delivered on the same address finally i got the product on 1st of sep 2017.
Secondly the image shown of the product was different from the actual product i received and i've mailed them thrice a day to arrange a reverse pickup of the product and they are just harassing me by saying that i have to self ship the item direct to the seller. I tried my options to pick up the product from my doorstep such as dtdc courier, blue dart courier even the postal services to pick up the product but all failed no any courier service agreed to do so.
Now my issue is that why the amazon is not arranging a reverse pick up when they have delivered the product at my doorstep. If return pickup is not there then how the product came...??? Every time i get the same response that u hve to self ship the item when there is no anything such as written on their page of the prescribed product. The sme thin g is available on flipkart and they are providing 30 days return. My money is lying with them and they are telling to refund after they get the product. Iam sending u the details of the order plz look into the matter and see what u can do as i've very high hopes from u guys.
Name - kalyani singh
Order date-23 0f august
Order no[protected]
Total amount-rs.3399/-
Payment mode - online.