Amazon India Complaints & Reviews

Sir
Amazon se mera refund rs 2098 h jo 14 august ko refund huwa tha .
Jiska order id[protected] h
Or reference no[protected] h
Abhi tak mere account me credit nahi huwa h
Mein aapse request karta hoon ki aap meri help karein or jaldi se mere acount me 2098 ka refund credit kar do
Thank u sir

Sir aamozan order no[protected]
Any time waiting ka em
Ail kar rhe ho why one month wait kiya hu aur kitena wait karu. Pickup complete ho gya aap received bhi kar liya. Ab tho refund provide karo sir aap bolo agar galat damage product tha tho return kiya hai aapka policy bhi hai ki damage rong clour ko return karne ka. Phir kyo aap ya mail sand kar mara paisa chat kar rhe ho. Sir aap reverce pickup bhi product ka kar liye aap ko return received bhi ho gya phir mara paisa refund karo ya mujhe original product jo photo ma hai wo do. Sir please help me. Sir mare pass pura profe hai. Sir please help me sir please sir any time waiting ka email kar rhe ho why one month wait kiya hu aur kitena wait karu. Pickup complete ho gya aap received bhi kar liya. Ab tho refund provide karo si

I placed an order with amazon and had already paid for the same. The order was an expensive one. On the day of the delivery, i get an update from amazon that the order has been delivered whereas the order is not delivered to me.
The status in the app is updated to delivered to the customer.
However, on calling the customer service repeatedly, everytime i get a differ response from the customer service.
Once they say they have escalated the issue to the courier team, but they have no reference number or anything to track this escalation status when i call them again.
Everytime i call them, i need to again explain the issue.
They are not even able to update the correct status of my order to not delivered.
There is no transparency at all and i just have no information other than to just sit back and wait at the person of some random courier person. They have not even shared the courier person's details with me.. I really have no idea where my courier is. Extremely disappointed. And this is not the only incident. Even my previous orders have been repeatedly got delayed and i get no help from the customer service regarding my complaints. All i do is waste my time calling them and get no resolution.

Reminder 1

Dear amazon
I have not received my order #[protected] yet.
Your courier service came to me on 24-08-17 perheps with a parcel. It was
Not contained with my total order, that's why i didn't received.
In that time when your courier boy was with me, i contacted your
Customercare on toll free number, he suggested me not to receive the
Consignment as it is not complete.
Still i am waiting for my order.
Pls look into the matter and resolve it asap. I shall be thankful to
You. Please revert.
Thanking you
Ravi kant gupta.

On wed, aug 23, 2017 at 8:59 pm, wrote:

I have initiated a return pick up in amazon for my order #[protected] on 23rd august. The pick up was scheduled on 24th but nobody contacted. Neither i received any notification on any reschedule or cancel pick up.
I cancelled the return and initiated again on 29th august. I contacted the customare person and was told that the pick up would be done for sure.
But pick up was not done on 29th also. I had to contact...

Hi, yesterday I have got an order but at that time I was in office...so can't able to lift call...but they emailed me going to return back. shipment track:[protected]. And tracking ID:[protected]. try to do as much early possible.

We placed an order on 25.08.2017 order no.[protected]) payment done. Neither the order recieved nor the refund.

As we were tracking our orders through the links provided by the compay's official website in our "your account". The only feasible option given to us in our case was a refund. Whereas the links directs us to return the product back which is never delivered. The delivery of the product is said to be attempted after office hours malafiedly.

We need immedite refund. Otherwise we would be compelled to approach consumer redressal forum as we are feeling cheated and harrassed.

Dear sir/madam...

I ordered orient mixure grinder and morphy recharged iron worth rs. 1748/- on the date of 9th august 2017 (Order number is #[protected] and i cancelled it for some reason.
But till date i don't get refund from the same..
Bank is saying no amount has been received by them from amazon. I've talked to them again and again but no responss is coming.
I need amazon to resolve this issue as soon as possible or i'm gonna take some legal action.
Kindly check and do needful as soon as possible.

Your's truly
Shailesh macwan
[protected]

Order id[protected] I have received defective set of spanner & tape. These items rusted very badly & cannot be usable.please replace these items at earliest

To,
The chief branch manager
State bank of india
Main branch

Dear sir

A refund of 1624/- rupees was successfully processed on 28 june 2017 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund and refund reference number is[protected]

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Dear sir/madam
Today on 1st sep 2017 i have ordered a bag from your esteemed company and i have made payment with rs.449 (Including shipping charge rs.50) and it will deliver to me on 7th sep 2017. But after few minutes later i got message that the payment is not made due to technical fault but already credited my balance.
Now at this moment i want back my balance or give my product.
Therefore, please look into the problem and solve this matter.
Thanking you.
Best regards.
Yours truly
Rabindra shil
Address:
199 k. B. M, chakdaha, nadia
West bengal, 741222.
Mail - [protected]@gmail.com
Mobile-[protected]

On 1st sep 2017 i have ordered bag in your eesteemed amazon company anand payment made by internet banking and my account balance is also credited but after short period of time i have got message that payment is not made due to technical problem. Now i at this moment i want back my account balance or the product.
Therefore, please verify my problem and solve it as soon as possible.
Thanking you.
Best regards.
Yours truly
Rabindra shil
Address:
199 k. B. M
P. O + p. S= chakdaha
Dist: nadia, west bengal, pin 742222
Mobile [protected]
[protected]@gmail.com

I have received my phone lenovo z2 yesterday. I can find many problems in this phone such camera issue, heating issue, screen light off issue, screen lock issue, touch mismatch while charging. I complained regarding this issue to customer care but they completely disappointed me with their attitude and helpless service. Hope you understand my problem. The person who spoke was mrinal from hyderabad, he was not able to understand my problem and was going on telling about their policy. And when i check the problem through the app it passes all the test, if required please send a technician. Now i want to return this phone and refund my money. And amazon is not ready to give a refund when there is a genuine problem don't understand amazon useless policy to the customer. Also and also it is china made a phone, which is again against the indian government. And i don't want to go against the government. Hope you understand my problem and give proper solution to this. Hope positive response.

I have ordered oneplus 3t mobile on 24-aug-17. (Order #[protected]
It was supposed to deliver to me by 28-aug-17 by amazon transport, it is still not deliver as on 01-sep-17.

On 28-aug-17 at 3:28 pm, i received a message that my order will be delivered by 9:00 pm.
However no one from courier team came for delivery and even no one called me for delivery. My family was at home full time.
In the night at 10:59 pm, i received a mail that order could not be delivered as no one was available to receive it.
The same was updated on amazon also.

On 29-aug-17 morning, i talked to customer care executive regarding this.
I was ensured that my order would be delivered by evening. At 11:59 am, i again received message that you courier attempted to deliver my order.
But as usual no one from courier team came and my order was not delivered.
On 29-aug-17 evening again, i called your customer care, but did not received any satisfactory answer. Only received assurance that it will be delivered by next day (30-aug-17).

I waited till morning 11:00 on 30-aug-17, then again i called amazon customer care.
It was again false assurance to deliver it by today.
At 1:46 pm, i received message with contact no. Of courier agent.
When i call to that no, phone was picked by lady and she told that the person is not available, he is on leave for last 2-3 days.
I asked her to give me contact no. Of other person or amazon delivery center where he works, but then she switched off the phone.
In afternoon, around 4:40 pm, i received a call from one amazon transport, saying that he is from amazon coming to deliver my mobile.
That guy told me that he is nearby my building and asked me to keep ready replacement phone.
I assumed he will come within next 15-20 mins, however he also did not came.
I tried to call that guy in the evening multiple time, but he did not pick up the call.

After this i again called customer desk at 9:00 pm. I talked to customer care and requested him to check the problem with my order and update me.
However he did not bother to call me to update about my order.
And for my surprise again, i received a mail at 9:19 pm that delivey attempt was done but no one was available to receive.
Then i call again customer desk and asked that i want to talk your supervisor or some senior.
My call was connected to amazon's leadership team. I explained full story to him and requested him to deliver my order as soon as possible and also told him to take action against courier agent.

After that again on 31-aug-17, i talked to another member from leadership team, and he assured me that my order will be delivered by evening.
Your last update on amazon, very interesting, "the customer requested the appointment to be rescheduled". Could you please tell me when i told this and provide me call details for the same.
As on 1-sep-17 9:30 am, i am still waiting my order to deliver.

In between i escalated this matter to [protected]@amazon.in and [protected]@amazon.in multiple times, and they also only telling me that they have taken my issue on priority and are working on my issue.
For last 4 days, i am getting only one response that order will be deliver by evening (Sunny deol's dialogue - tarikh par tarikh). But there is no progress on thta. I checked ysterday with amazon agent and came to know no assiciate was assigned to deliver my order, for which they are saying as high priority.

I am waiting for my oredr for last 4 days and no one is providing me the satisfactory answer. Instead they are making false promises and playing with customer.
Moreover courier services are the pathetic, trying to make fool people and without trying to attempt delivery, sending mails that they have done their job.
It seems they want to say that this was not their mistake, it was my fault that i was not available to receive my order.
It is really pathetic at your part to play with sentiments and emotions of customers.
Moreover, even if no one was present at home to receive the product then the delivery guy should call to the customer.
I will be expecting some strict action against courier agents.

Its very much frustrating that every time i have to explain full story to every executive. And even if sometime call gets disconnected in between, they are not bother to call customer again.
What kind of coordination amazon have between customer care and courier team, that is out of my understanding now.
I believe you dont have any respect for your customer and you guys only work like only try to convince with your wordings, play with emotions of the customers.
It was a really very bad experience for me this time. I’m a regular customer of amazon but i don’t think i’ll be able to continue shopping with amazon ever again.

I found the phone over heating and the battery draining too fast on the first day o[censored]sage and raised a request for refund. I was routed through the app then the technician vist and when i connected back to amazon i was told that refund is not possible as per the policy of amazon. I was also told that the global temperature standard of a mobile phone is 45 degree centigrade i checked with the customer executive as where the standard was specified in the return policy of amazon. I was inform that search informations are not available in the policy and amazon cannot specify every information in the policy. I feel that this is not a fair response.

When there is an option given as return and when there is also some time line given for return of a product the product should be accepted for return.

Sinse i was sentimentally not ok with the product that i received i ask for different brand of mobile phone for the same cost or even at higher cost. The reason being both the sim slot and sd card slot or on the left side of this mobile and the mobile is overheating because of this.

I was given an option to take a replacement of the same brand and model mobile phone and i still doubt that the new mobile which i get will also have the same issue because of the design.

However i was not given any other option except to go for a replacement of the same model referring to amazon return policy.

Being a very fair customer i wanted to take a chance trusting amazon and lg and i have ask for a replacement without any choice.

I definitely would like to go ahead with the replacement of a different brand at the same cost or even at a higher cost.

The pickup of my all phone schedule for tomorrow and the new phone order will be placed tomorrow and it will be delivered to me in another 2 to 3 working days.

Requesting to help on getting a different replacement within this time which can have a value for the money that i paid.

We got door alarm and we ordered iphone repairing kit but got an alarm, not only that on the bill that was on the package tit was the kit so we thought that it would not be possible that when we open it we get something else, the seller didn't have that product available so he sent this alarm, and we placed refund and scheduled a pick up of product form 16:00 to 19:00 but no one came to pick it up, we were alert and stayed for this purpose only and we had many otter things to do also, now i placed the next day for pickup, if the product was important and i want it that day for specific purpose then i would never ordered from amazon again but because i have time then also it is taking so long. The competition in the market is very high their are many e-shopping website available but i trusted u and now i am very disapointed not only for the wrong product but also that the person didn't come on the the scheduled pick up day to pick it up

Dear Sir,

I have been charged for a Amazon Prime (One Year Membership)
Sold by: ASSPL
499.00
ORDER #[protected]
which I never asked you. the record says it has been dispatched on 25th august!! but I have neither received it nor do I need it. Please give back my money 499 rs.
Best wishes
Dr. Udayaravi Shastry

Since we have order the above mention dress. Which has an belt with it, but as the order came the belt has not been provided. And also it is too transparent.
Date of delivered:31/8/2017
So i kindly request you to get it very clear, that we need a belt for it as soon as possible.
Waiting for the quick response which you have been made.
I kindly request you to resolve our issue.
Email id: [protected]@gmail.com

I had purchased a nokia 6 phone on 23/8/17 and received it on 25/8/17. The phone i received was a defective piece so i returned it. They picked up the package on 26/8/17. They have not refunded money even after 6 days. It was written on the website that money will be refunded within 2-3 business days. My order no is[protected]. I had called amazon customer care and they have asked me to wait for another 48 hours. I just want my refund as soon as possible.

I placed online order no.[protected] with amazon india on 02nd may 2017 for wahl 9484-400 u-clip pro home pet grooming kit by wahl professional animal and paid rs.2, 918.68 by credit card, as per amazon requirement. However, as the product was not suitable for me, i cancelled the order on 05th may, 2017.
Amazon india confirmed cancellation of the order by email of same date and advised that the refund of rs. 2, 918.68 will be done as soon as the product is received by them.
After about 3 weeks the company sent me the product, delivery of which was not accepted by me, stating that the return process has already started.
Although now 3 months have passed, i have not received the refund of the amount of rs.2, 918.68 paid by me through credit card.
The company is not responding.