Amazon India Complaints & Reviews

I ordered smartwatch from amazon for rs.599 and i received a watch from some site named olmarteshop.com. The watch i received is bad quality having price of rs 20 only. I have their phone[protected] given as per courier service. Help me out please. I'm attaching required information with you. I have been spammed by olmarteshop and according to me the information have been leaking through amazon.in

Order #[protected]

Seller add-
101-sairam complex, causway roadkatargam surat 395004

Product delivered by ecom express courier. As soon as it arrived, i opened and saw that i've received false product so i immediately called customer care and the guy told me that return the product but as it was opened. Courier boy was not ready to leave as the parcel was opened. So then amazon executive told me to pay the courier boy and email the photo of product and invoice to [protected]@amazon.in which i did, so that as he promised me that he'll initiate refund process later on. But i haven't received it yet. Not a single mail related to refund.

I ordered this on 599 offer (https://www.amazon.in/gp/product/B0728DGBLY/ref=oh_aui_detailpage_o00_s00?ie=UT...⇄

But recieved fake prodect from fake courier. Amazon got back hole my amazon order id[protected]

Fake address:101-sairam complex, causway roadkatargam surat 395004

My name :muthu subramani
Phone number:[protected]
Mail id:[protected]@gmail.com

Maine aasanjobs.com se ek physical gift card jeeta tha. But mujhe uska procedure pata nai tua konsa code daalna hai so mai baar baar gift card id daal rha tha jisme kuch error de raha tha. Then maine customer care call kiya aur pehli baar mein mujhe customer care executive ne bataya ki aisa koi card nahi. Then 2nd time jab maine baat ki toh maine customer care exective ko gift card id aur code dono diya wo bhi uske maangne pe. Tab maine scatch kar ke bata diya tha, actuaply mujhe laga tha wo password hai par ye nahi pata tha ki gift card code ko hi daalna hota hai amazon pay balance mein. Aur fir jabse maine gift card code customer executive ko bataya uske baad maine dubara apne account mein code daala toh wo de invalid dene laga i mean wo likha tha ki your card has been used. Aur ye problem meri aapke customer care executive se baat karne ke baad hi hui. So i have complaint regarding your executive. Kindly check my recorded call. So i could a proper solution and also my 1000 gift voucher back. Isliye mai apne gift card ki detail bhi bhej raha jisse ye na ho ki gift card valid nahi as per one of your customer care executive.

Name: vaibhav gupta
Phone: [protected]

Gift card id: [protected]
Gift card code: 7zqk8nfyckjwta

Dear team

My name is ashwini kumar yadav and i ordered a one plus 5 8 gb varient phone on 2 september and i chose a one day delivery option and i pay 100 rs that time. Today is 6 september but the product is not delivered to me. I chose the fast delivery option because i gifted the phone someone. I am very disspointed with your service. I am regular customer with amazon i will never face this type off problem in past my experience. Please do the needful help for me.
Thanks
Ashwini kumar yadav

I ordered a speedo endurance swimming brief costume prepaid the amount of money with including delivery charges. And received a product totally fake which don't even deserve 100 rs! I'm so disappointed. They say the product is non returnable now when i received it, before i buy it wasn't showing it's non-returnable it's kinda trap. But how can they cheat a regular customer. Please help is it's a big loss. I bought it with 699/- product price and + 70/- total 769/- and it's i realize i wasted all of my money please help for a replacement or refund at least thank you

To whom so ever it may concern,
I have taken this earphone on 21- jun - 17. And at that it cost me rs.1200, now today is 5- sept-17. Its only 2&12 month and its left side is not working, i am really felling frustrated and frankly robbed right now. Sir, is this a way a customer should feel after dealing with amazon. Honestly sir. I am from average earning family and it have taken me fortune to gather those rs 1200. Which i have invested in trusted company like amazon and phillips. Which makes it more unbearable for me right now. Frankly i am 22 years old. And if this is away your company reacts with consumer. Then i can surely say you have lost a customer today.
My order no is #[protected]. I loved the earphones. So either you repair it or take this and give me new one asap. Kindly please do the needful.
Akshat bhatnagar

I have ordered a Moto E4 on 29th August'17 vide tracking #[protected]. It was showing in the app that it will be delivered by 5th September. But seddenly on 3rd September, Sunday morning i have got a sms that my package would be delivered on that day. But till then we have already left home for some work. I have called and confirmed the courier service to deliver that on the next day i.e 4th September monday. But the status of the delivery got changed that, "Delivery Attempted, customer not present" without visiting my place. I have raised a complaint yesterday regarding this. And got a reply from your end that i will be getting the package by today (5th September) by 5pm. I have called your customer service today at 12 noon. They have also confirmed that i will get that by today EOD. But at around 6:30 pm when i have called the courier service he is telling that the package has been returned to the hub, i have to reorder it. But in the app it is showing that the package will deliver today. What the hell ia going on? I have complained so many times regarding 1 delivery, after that it is not getting delivered. And the status is getting updated without notifying me. Is this a service we expect from Amazon? I know even after this complaint nothing will change. But stop harassing customers like this. We are not taking things for free. We are paying for it and not getting proper service. Without notifying the customer you people are updating that delivery attempted, customer not present. Now i will go to your grievance cell and compliance department regarding this.

Dear sir,
I have ordered shoes from amazon. I have received defective product and i applied for return.
They told me for self return. There is not mentioned in term and conditions for self return.
I call to amazon customer care they told me not possible to product pickup. You return yourself and return yourself condition not mentioned in condition.
Please do the needful.

#[protected] my order number you agent called me to delivery i asked him to handover after 7pm today. Then he stated scolding with me and he's blackmailing me that he can do anything and he said he knows my address im scared so shall i go for police complaint? So further somethings happens u people are responcebulity because he's your employe

Sir
After going through the advertisement in your online site i had purchased a screen guard for my mobile xperia xp ultra and had paid 350 rs for the same. After delivery when i took the same to a near by mobile shoppee for fixing it over my phone, to my utter dismay it was seen that entire screen guard was damaged, it was fully scratched piece which could not be used. The shop executive informed that it cannot be used and can only be thrown away. Sir believing your advert only i had ordered by paying 350 rs and got this damaged piece. As the same cannot be resend please consider my request and kindly refund the amount at the earliest as i had lost my 350 rs.

Thanks®ards

Shameer
Trivandrum

I placed order #[protected] for oneplus 5 on 25th aug 2017.
The expected delivery date was 30th aug 2017. But i did not get the package on 30th so i called the customer care and i was told that they had no information about the whereabouts of the package and that i was getting system generated messages.

They asked me to wait for 24-48 hours for an update which i did.
When i called the customer care again, they said they still did not have any information about the package and asked me to wait another 24-48 hours. I was very irritated and hence i asked the agent to cancel my order and initiate a refund. She did that and told me that i would receive refund initiation status in 24 hours. Again i got no message that refund was initiated and hence i once again called the customer care. Again some other agent told me that i need to wait for 48 hours to get refund confirmation.

I even mailed their grievance email id ([protected]@amazon.in) and they too had no information to give and instead they mailed me the refund updated of some other previous order.

This is absolutely horrific and pathetic experience. Amazon india is expert at harassing the customers and show no accountability for their orders and money.

I do not know who needs to be contacted now for getting my refund. My money is stuck with them and i feel totally helpless.

Dear sir
Order no[protected]

We order for above cartige and we seem that it will not original and it is fake product and machine does not recognise our cartiges.. And pl. Arrange of replacement urgent basis only.. Kindluy collcet the canon cartiges at 2nd half only

Regards
Nimesh shah
Ndc drug and chemical co. P. Ltd
C-401/402 ramdev comm complex. Dr. Dalvi rd near bank of india.
Kandivali west
Mumbai-400067
[protected]

I purchased one mobile lenovo k8 note which cost 13998 inr 18.08.2017 from amazon.in, but the product which is received was defective so i request amazon to either replace or refund the amount but according to amazon india replacement is not under their policy so they were ready to refund the amount, they picked up the product from my home and according to them refund was issued on 23rd august in afternoon but the problem is nothing is credited in my account, i already talked to bank customer support and personally visit more than 2 times to bank even i already talked to bank manager also but nothing works for me, bank told me until n unless amazon don't provide the refund how can they will credit into my account, amazon provide me one reference number which is (Refund ref arn#:[protected] and i already show this thing to bank but still same situation, i tried to call amazon india several times but every time they told me it takes 24hrs and every time new person pick up my call and provide different solutions, i also send some mails to amazon regarding this issue but same answer all the time. Today amazon told me they want the scan copy of my passbook from date of purchase till current date, i also provide the scan copy which act as proof that amount is not credited into my account, after that i call amazon they said they already issued on 23 rd august and repeating same things again and again, now i am fed up with amazon response.

Amazon account id : [protected]@hotmail.co. Uk

Order number:[protected]

Invoice number: del2-14355

Order date: 18.08.2017

Invoice details: hr-del[protected]

I had ordered a watch from amazon order #[protected]
As per their commitment i should have received it by 4th september but neither i have received any call nor have received my order
Above to it i would have called ten times to amazon customer service but seems that these people are least concerned about people complaints. Just writing big pre defined set of mails to console people without any end results

The escalation team is also sleeping on the matter. Mr shiva had told me that he will call me but as expected no call received.

I will never recommend any one for amazon

If you want mental peace then never order from amazon

Regards
Gaurav g sahni

We are product soundbolt sb571 bluetooth speaker i have retrun product
I have received cheque amouting rs. 1856./ amezan cheque mention only name
Bank said that full name party so we are request pl sending product at my home 3 raghunand atrinandan krupa row house bh siddhivinayak park ashok a mar, nasik 422011 my mobile number is [protected] niether send the full name is tanaji bhika mhaske

Regards

Tanaji bhika mhaske

Fake promises.. Twice these amaon ppl lied to me.. Wrong delivery date promised... Such a pathetic company... No redressal forum available.. Customer care has no authority to lodge a complaint..

I had placed an order for a basic mobile on 14 august 2017. The order was cancelled without my permission saying undeliverable. After that i contacted amazon for several times requesting for refund, which was just waste of time but nothing i got. Neither the product nor my money.

I dont want your product, atleast refund my money. It's been almost a month and now i dnt hve my money and the product either.

Everytime i contacted your team for refund i was told to wait for 4 business days, you yourself calculate how many days over till now andstill how long shud i wait for a refund.

Hi,

I have ordered a phone with amazon on 22nd oct 2016. This phone is lost yesterday. I have tried to log a fir on police station they are asking for emi number of that phone. Invoice that was shared by amazon is contain only serial umber of phone. Imei number is not mentioned. I have asked to amazon of emi number. They are not providing as reason this is more than 12 months of purchase.

Please help so that i can register a fir and disable sim card.

—
Regards,
Abdullah

I have been trying to contact amazon since 10 days regarding this, and nothing is happening.
Here are the details regarding this:
My previous transaction from my amazon.in account with this email was on 17th august with order #[protected].
I have placed a replacement request of the same on 29th august which was picked up on 30th august. My account was kept on hold on 29th august which i didn't know and returned my product. Now i am unable to access my account, my replacement or refund was stopped and the account was kept hold and asking me to provide details on a payment method.

The problem comes here:

I have been asking to verify an amex ending with 05 which i neither owned nor used. My latest transaction was done with an indian bank rupay debit card ending with 5480 with the name registered on bank "ryali janaki rama ankith".
I have been contacting amazon since more than a week and nothing is done till now. I even sent an email explaining everything to jeff on [protected]@amazon.com, but still, it's the same. I got a response but no improvement at all.
Now i am so fed up with amazon and i don't even want my amazon account back. I just need that amount which was held. Refund the amount of 15079 inr to the original payment mode. I don't even need that replacement now because i can't even claim guarantee as my account was kept on hold.

Just refund the amount with order #[protected] to the original payment mode within 48 hours. If i don't receive an update regarding that order within 24 hours, i'll file a consumer case against amazon. I am ready to face it.

If you want to verify the payment method that i have used in my account, i can do it. But not that amex ending with 05 which i never used.

Payment method i have used in my recent transaction with order #[protected] is:
Registered name on bank: ryali janaki rama ankith
Bank: indian bank
Card number: ending with 5480
Billing address: 53-17-43/6, krishna college road, behind automotive, maddilapalem, visakhapatnam, 530003.

And to verify that it is a genuine payment, here i can send my id proof and bank's passbook as well.

I don't care a damn about my amazon account right now. I just need the amount of order #[protected] to be refunded to the original payment mode. I can assure you, that i will never use amazon again. I am totally fed up with it.