Amazon India Complaints & Reviews

I received a product which is too small and quality of product is not good. After that i initiated the product return request. Pickup guy came to nearest to my house but did not locate my address so went back. And then amazon customer service guys - prasana / samue on chat confirmed that i can return it back through my own courier partner and they will refund the same along with courier charges. Now its been more than 7 days but every one is making me fool and playing with it. Can anyone provide the solution? I received a call from amazon today and karthikeyan who was so rude and unprofessional told me that refund can not be done. Is it my mistake to accept the order from delivery boy when i was not interested in making payment of small product. After they false commitments given by amazon customer centre. See, i want refund else i will take it to the consumer court.

Order #[protected]

(A) lifelong power pro 500 watts mixer grinder with 3 jars : rs.1189/-
(B) prestige pcj 7.0 500 watt centrifugal juicer : rs.3199/-

I paid rs.500/- extra towards one day delivery for the above products but i did not receive the products till yet. I request you to refund me the rs.500/- taken for one day delivery.

Sir/madam :- please help me out in this matter i have received a soap instead the mobile phone i have ordered the same on 15th july yesterday my mother received the parcel when i reached my home after office and open the parcel then i found ghadi soap inside the phone box i shocked!!! It is a big fraud by amazon..

Details are mention below:

Details are mention below

Booked through id [protected]@gmail.com

Billing address:- d-14/16 rohini sec-7 110085.

Invoice number :- maa44-43980
Tn-maa[protected]
Invoice date - 15.07.2017.
Gourav verma
[protected]/[protected]

My order id is[protected] and it was ordered from [protected]@gmail.com

Dear sir,
I have ordered babes woman's combo of 3 mojaries on date 07/07/17 by order no.[protected]. As my order wasn't sent complete set of mojaries, i have returned the order and added my bank account for refunding the amount. But instead of submitted to my bank account your company shifted my refund amount to amazon account without my permission. This is totally illegal and the harassment to me who is your frequent customer. Therefore i request you to kindly refund my amount in my bank account, otherwise i have to move explore my further legal right as a customer. I hope amazon company will understand my problem and will refund my amount in my bank account.

Rgds,

Nitin mehta
Contact no. : [protected]
E-mail : mehtanit @rediffmail.com

I had purchase one plus 5 mobile phone from amazon on 15/07/2017 vide order no.[protected] i receive the mobile on 18/07/2017. But while operating i saw that the phone is having display problem while scrolling up and down so i called amazon customer care for returning the phone as it is the policy to take back the product within 15 days but i was told that they could not take back my phone and told me procdurem to download app in which they would check my phone and then reply, its a big cheting on the part of such a big company to dupe people. Even on that app i had seen so many comments of how amazon is fooling the people by refusing to take the product back. This is a very bad way on the part of such a company. Thinking of options to file a legal case.

Amazon delivered fake product which is not same as shown in images/videos.
As you can see in attached images there is product logo shown on website but not available on product delivered.

I purchased crocs olivia II women's ballerina shoes from the amazon site on the 1st of july 2017. Following delivery i realised it was not the same product i ordered and asked for a return pick. The pickup was scheduled twice and no person came for it. After i rescheduled the pickup a third time for the 8th of july 2017 someone came and picked up the wrong package without informing or calling up two days prior to the scheduled pick. I informed the amazon team immediately and was assured that the package will be returned . However after 6 follow up calls and explanations to 6 different ppl i was told today on calling again that the item will not be sent back as it had been disposed off. I would like to know why this has happened after repeated assurances everytime that the item will be returned. Eveything about this item was messed up right from delivery to pick up. I am a prime member of amazon and have been ordering from amazon for a long time. This experience has been very unpleasant and the responding amazon team have been extremely irresponsible giving vague replies everytime. This has also cost me financially and my confidence with shopping with Amazon is shaken. I would like someone responsible to please get back to me on this issue as soon as possible.
Loreta Pereira

It has been more than 24 hours that I have placed my order,
But it still showing my status as "not yet dispatched"
I didn't even get any courier details,
And the product didn't even dispatched,
My order number is:[protected]
I hope it will be dispatched soon.

I have ordered back cover for Xiaomi note 3... But it has not been delivered and app is showing that it has been delivered.. I have called several times to the delivery boy.. But there was not any response

Respected sir/madam,

Today[protected] @ 2:37 pm) one transaction (Rs. 5000/-) done by some unknown person through amazon.
I was called to the amazon costumer care to cancel the order made by the unknown person. But they are asking about that unknowns mail id or phone number. I don't have any information about that unknown person details. But i have only transaction code (433274) which is done by that unknown person. I requested to the amazon costumer care to cancel the payment with the help of transaction code. They are saying we cant do anything without providing that unknown persons mail id or phone number.
Herewith i would like to know that why amazon not responding while i having a translation code?? Why they are not canceling the order??

I am requesting to help me in this regard.

Thank & regards
K. Ravi kumar
[protected]

I purchased two shirts from amazon, its return was scheduled ob 16th of july 2017, 4pm to 7pm. No body has turned up to collect these products. Again it was rescheduled on 19th july, still ididnt get any communication from courier or pickup agent. It was pathetic situation. I dont understand the buisness doing policy of amazon. I never experienced such type of things from other online shopping portal.
Kindly resolve my issue asap. My contact no. Is [protected].

Dear sir,
My name is s. N. Siddrthbabu [protected]@gmail.com which is registered with amazon. My amazon account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request.

I have purchase iphone 7 from my friend sattu jadeja amazone a/c on 13/05/17 payment deduct frm a/c. On 13/05/17 ref no. Sbi pgiu[protected] ag amzon - ord no.#[protected] it was cancelled by u but pymnt deduct from a/c rs.55, 598/- till today i have not recd in ac bank told that we have pymnt to amazon so pls if you not recd the amt rs.55, 598/- on 130517 pls confirm mail to below email [protected]@gmail.com as early as possible this problem continue from last 2 month bank blaim to amazon mumbai pls confirm if you not recd pymnt as early as possible

Placed order for 2 havells ceiling fans on 2nd july, waited for 15 days after which amazon refund the cash saying they cannot ship the product without any reason.

I sent two emails to your seller rajesh electricals, to which they never respond. Called your customer service four times but did not get any help. Yes, they processed cashback after i waited for 15 days, which is unacceptable.

I have ordered philips vivo juicer order no.[protected] which delivered on 3 june same day i made request to change it but till date item is with me. You have done all the drama that you are filling a-z claim then you denied that seller is not ready to take. Then again you filled gi team then this also cancelled. Now on 17july after calling you told you are again filling a-z claim what is this all nonsense i think you are in support of seller not to customer. If you are really concerned your reputation then return the item it is of no use to me.

My name is barkha bisht, my registered mobile on amazon is [protected]. They have put my account on hold and saying that my details have been not submitted properly. It has been more than 6 months n still my account is on hold. My account also has a credit balance of rs. 543 which i want to use to purchase some thing. I have mailed [protected]@amazon.in, [protected]@amazon.in, but no one is responding to my mails. I also called customer care but they are also not able to help me.. Please help me.
Email id: [protected]@gmail.com

Dear Sir,

My order No:- #[protected] for5 Alto body cover with free back rest cover.

today i received the item but free item mentioned back rest cover not received
what to do

Please refund my amount .

Vinesh
[protected]

1. My name is srng raju my mobile no: [protected],

204 s green view apartment 7th cross anathnagar phase-ii

Electronic city phase-ii near star bazar

Bangalore-560100.

2. Jsny shoot n score arcade basketball order no:[protected].

3. Daily calling nitin 28 th may17 and 06 june17 and 08th june17 and 10 june17 and 14th june17 every alterday i call you he say 1st 8th credited and again 10th credited every time he says but last 18th june17 customer says your claim denied.

On 17 july purchased blow torch of price 1050 approx. After paying full amount received your msg that my order can not be completed and cancelled. Today also got cancellation msg but in evening 4pm around got msg that my parcel is out for delivery. Cannot understand your confusion. Also you shud give at one valid customer care number all are unavaible. Very bad behaviour from amazon

(14july) first, i contacted vodafone regarding special offer and they said different offer.
Then, amazon said will check and advised me recheck with vodafone. (18july) so, i visited vodafone store in basweshwara nagar. They, said no such offer and even said we cant help if you raise complaint to amazon.
18july 2:40pm, amazon customer care (Harsha) said we cant help you, should check with vodafone and cant raise complaint regarding this (He said this).

I requested him to raise complaint number regarding this, he said we cant!

Please advise on this. This how you wash off your hand when responsibly comes? Say its not my job? This how amazon policy works?