Amazon India Complaints & Reviews

I have ordered three phones on amazon up to date and paid extra for quick delivery. The first time there was a false claim from amazon saying attempted delivery but customer was unavailable. I presumed indeed delivery was probably attempted and may have missed the bell ring in my recess break. When this happened again i was very sure that this time i am not going to leave it to chance and make a complain. To my surprise the courier agent claimed that he has even called me and i have not received the call. It was surprising to me because no calls were received and i and many others were at home and there is no possibility of missing delivery. Though i escalated the matter the support team "promised" it will be delivered and later called me again with an apology as it cannot be delivered. And finally the product was delivered a day later. And i was requested not to make a consumer complaint.

For the third time this happened i escalated the matter again. This time the agent (Sushma) claims that this happens once in a while. If it does i believe this can be reported to consumer forum as it is fraud and false information provided by amazon because delivery was never even attempted and customer unavailable status is auto updated. And another interesting fact this time is that no notification is sent to me to contact my courier agent at all. Moreover i signed up as a prime customer this time to ensure that history doesn't repeat itself. But guess what irrespective of how sorry the cs team members are the inconvenience is repeated again irrespective of previous guarantee.

All three phones were a gift that could not be given on the occasion amounting to a total of 75, 000 in vain. And probable loss of pay for me for three days for having waited at home. And more over inconvenience and emotional distress due to false accusations and claims by amazon. Another worthy point to note is that i have faced such problems only when there have been "phones" involved in delivery, leaving me quiet astonished and anxious to think if high value electronic goods are being tampered by.

Dear Sir,

As we recd the Laptop and when we install then the wireless is detected .

so kindly provide the solutions and do the Needful as your end.

Regards
Guru Prakash

I have purchased a product from amazon.com worth rs. 10000 on 1st june.
Acrysil ice cube maker, according to the product description mentioned on website the product is not working. I received the product on 12 june as i told you it was not working properly if filled a claim against the product on 18 june from that to till today 12 july no-one is responding whenever i call them to return the money they keep on saying verification is going on etc... I want my money back. Kindly look into the matter and solve it.

I had ordered 2 philips earphones from amazon website on 1st july 2017 and product delivery date is 7 july 2017 in office address. As per amazon policy according to customer care it will delivered 2 days before from delivery date. And i received the message from courier dept that your product will be delivered on 5 july 2017 and this message give the agent contact number but this number is invalid number. And at 8:00 pm, i have received message that you are not available in your office, so "product delivered failed". And i was complaint 8-10 times in a amazon customer care. And i received my product in 12 july 2017 after several complaints. After open the packet 1 ear phone is missing and bill is also missing. I dont know who is responsible for this for cheating.

Dear account specialist/amazon.in team why what happened to my account!​ sir what kind of proofs i want to submit to u and to verify my account! Plz understand as a buyer ​ please help in that account i have my open orders 3! And i'm a prime member also! In my pay balance account i have 1000 rs also! What about my money! Plz help me asap!​ i have got shocked when i was seen u r email so i begging u sir plz help me out from this concern! Thanks ​in advance!​​ if possible plz contact me through phone call my contact number below i mentioned

My ​amazon account login details below​ please find my account and release it from hold asap sir

​mobile: ​[protected]
Email id​:​ ​shairuddin. [protected]@gmail.com​
My recent order id's:[protected],[protected],[protected],[protected]

I know u r terms conditions but i merged both emails as in single gmail account! If send any any verification code or link to my amazon registered email! So i will verify it! So what i want tell u that i[censored] me send any email to my amazon registered email like this shairuddin. [protected]@gmail.com​ it will automatically redirect to my this email address [protected]@gmail.com​! So this is my explanation about my concern! So i'm not able to send u from that particular email address because of both account holder is me! Need account back sir dear account specialist plz release the account from hold!

Plz help me and what was the position of account!​

​​yours sincerely ​

Shairuddin shaik

I had 2 tops to be delivered from amazon, but only one top got delivered and the other top did not. While i waited for my other top to get delivered, i checked in amazon.in to track my order, there it showed that all my orders have been delivered on 7th july 2017, which is a wrong update. However i'm yet to receive one of my orders. Looks like amazon delivery guy's irresponsibility. Delivery guy's number:[protected]

Please make my order get delivered.

Dear concern

why i would sent my bank details to you after confirm to transfer balance from my friend's bank? I convey to check the attachment details as proof of booking the one plus one 3t from you. Please look into this and verify to dispatched my order asap.

Amazon.in order #[protected]
Against order no.[protected] dt.27.4.17 i have received iphone 6. When i gave order, the product mrp was mentioned as rs 52000, discount 57%, offer price rs.21999. But on the box it has clearly been mentioned mrp as rs.39000. It is a cheating with customer. Instead of giving me 57% discount, i have been given 43% discount. I want 57% discount on mrp as i have been offered instead of 43%. When i contacted amazon, they refused to entertain the matter stating that the matter is completely seller's discretion & amazon has nothing to do. This is ridiculous.
With thanks

I bought a mobile handset from amazon. Order no[protected] i have received this product on 2 nd july. I have found the product was defective. I had lodged a complaint with amazon customer care within 24 hrs for product replacement. They accept my replacement on 10 th july. They schedule for pick up my old phone on 11 th july as per his convenience. But on 11 th my phone is not picked by them. And till now my product is not replaced by them.

Refund of rs. 1989 was initiated by amazon on 4th july but i haven't received any refund in my account yet.
The refund is regarding a watch i ordered.
Order number[protected]
They told it will take around 4-5 business days. It's already 5 business days gone since they processed the refund.
Please see to it that the refund is processed as soon as possible.
Or give me the transaction number if it is already credited.

I have purchased below order no. Nd date but till today cashback not credit in my account. After so many request by email. Amazon.in
Original message
—
05/21/17 17:34:43
Your name:rajvala
Comments:i have purchase ond product order date
08-sep-2016
Order #
[protected]
Order total
8, 999.00 (1 item) in this order cashback amount till today not credit in my aaccount so do needfull.
—

I bought a bisch bike battery charger frm amazon, the price of charger is Rs 3325/- and amazon displayed the price of Rs 4900/ n took the same frm me. When i unboxed it, i saw the actual price.Kindly refund me the excess amount take by me or else i will hv to take some serious action.

On amazon primeday i tried to place order for three products and to. Sum up the cost 2308inr
As there was cashback offer on products through amazon payback i have loaded cash 2550
To my shock amazon portal or webapp never allowed me to choose amazon pay balance as an option
I just put money in amazon pay balance just for these.. When they cannot process the payment through amazon pay balance does not make any sense for me to keep it in amazon pay balance, and i want my money back from amazon to my bank account asap
And customer service is even more horrible

Amazon wasted my valuable time which is more important
And current state of products unavailable for sale

Order #[protected]. This item never was received.
Amzl us tracking #tba[protected] said this item "not found".
Please find and deliver or provide full credit. Thanks, don scott
My address: 521 moores ct, brentwood tn 37027. This watch was gift-wrapped for my wife's birthday. This amazon order was sold by evevon and i'm now filling out this form to meet the minimum.

I have purchased a mobile from amazon on 2nd oct 2016 wherein there was offer going on of 15% cash back which was suppose to be credited in my account on 2nd jan 2017. However till date i did not receive the cashback instead i have called up on their customer service thrice but no concrete revert received. All executive have only 1 thing to say that they will arrange a call back from concerned dept & they have escalated the matter still no revert. Feel like these offer are trap. Worst service. I will never recommend amazon. I would like to rate amazon 0.

Shivangi agarwal
[protected]@gmail.com

Dear sir,


Pls find the attached order details. I am facing problem in this handset, problem is mobile getting off automatically. I called many times in customer care but there is no solution your technician already visited at billing address they told me i am not able to find any problem in this set you can contact in customer care and he give me a paper i think service call report and told me please sign it i disagree to sign there then he told me if you are not sign here i have to do this from my side. Then i asked him you want to told me you can sign this paper yourself then he said i am mentioning that you are not agree to sign. After the technician visit i called in customer care again they told me we are unable to create refund for this set we can only replace this set now today i called in customer care for replac this order then they are told me that we can replace this handset. Now i want solution for this problem i wan either refund or replace this handset if you are not do this then i have to go consumer court as well as i give feedback on your website and write my all problem in your feedback column. Beacause fraud has been done with me by amazon customer care some time they told me we can creat replacement or some time they told me we can't do anything you can do whichever you want and disconnect my phone.

I am waiting for you positive response.

Thanks & regards
Neeraj sharma
[protected]

Hi my name is john patel i m a frequent user and a buyer of amazon. But now it seems that they really do nt care about the customers.in 1 month this is my 3 complaint. Today i purchased a wd elements 2tb hard drive. While i was placing the order it showed on the web site that if i oderbin the next 4hrs n some minutes i receive my order tomorrow, now after placing the order it says that ill receive it on 18th july. So i spoke to amazon but they cant really help me.

Dear team,

I need your help to solve my issue on my amazon.in order[protected] and amazon is not accepting their mistake and refunding my rs:100.
I've placed this order on 10th jul'17 and as per the "next day delivery service by amazon, the next day should be 11th and not 12th jul'17. I've not received my order on 11th and amazon is arguing that the next day is 12th jul. But this is not mentioned over the next day delivery terms and condition. Please help me solve this issue.

I have purchases tp link wi-fi router with 3 years warranty from amazon. I have issue in product i go to tp link service center they ask me your product purchases from amazon so i don't accept in warranty. Then me contact to amazon customer care but he also not helping in my problem in 20 days. Very worst service from amazon. I suggest every one no one buy any one item by amazon

Purchased asus laptop from amazon on 2nd july 17, made a cancellation request on 3rd. Till date no refund or return item received. 3 officers, namely, anita, pratobha and chinmay, have promised to resolve the issue within 48 hrs and nothing has happened since last 8 days. Salman k today has promised the refund within 48 hrs today. Again have to wait for 48 hrs.
Sameer
[protected]@yahoo.in