Amazon India Complaints & Reviews

Hi, i received my order on 22nd june, 2017 and return request was approved as the two rode was missing and the wrong wardrobe cover was provided.

Now amazon is saying that they cannot collect the products from the delivered address, noida and suggested me to send the products to third party seller address. While order the products i was never ever informed about such policies. Its been more than 15 days since i made the return request.

Request you to please resolve my issue asap and stop harassing. Below are my contact details:

Kush rai, [protected]@gmail.com

Thank,
Kush

I had given a order of vivo y66. Order no[protected]. But it is already used before. They took new handset price and give used handset. And now they dont refund my rupees. So please help me as soon as possible. I had contact with them but they told that i have to bring written complain from service centre. Why i will bring this where as i had bought new product. Moreover the service center is 70 k. M away from my home.

I ordered a phone, lenovo z2 plus, from amazon.in on 20 june 2017. The estimated delivery time was shown on 27 june by 8 pm. At 4:32 pm on 27 june, i received a text from amazon saying that the product shipment has been rejected at the time of delivery and is returning to the seller. I did not rejected any shipment and in fact i did not even received any phone call from the delivery agent. Then i called the customer care service of amazon regarding the issue and they guaranteed me that i will be receiving the product and will have to wait for 3 more days. But today, on 28 june, when i checked the the delivery status again, it showed that the product was rejected again and is back to the seller. So i called the customer care service again, but this time they told me to place a new order, and the price has increased. Now i will be facing loss if i order again. I don't know why the order was getting cancelled, and for twice. I did not received any phone call from the delivery agent regarding the delivery. I kept waiting for the product, and it never got delivered. The order number is[protected]. And the amount is rs10, 999.

I ordered smiledrive flexible jaw mount from amazon and made payment in advance with my debit card, delivery of which was due between 24-26 june'17. After contacting amazon for many times product is not yet delivered nor the refund has been given by company. I want my product to get delivered to me as i paid for it and paid rs50 extra for delivery.

Dear sir,

This is to informed you that i have booked one dell laptop on dated 22-june-2017, order number is order #[protected]

Now as per order status it shown that your order has canceled.
Amazon is not confirmed me for order cancellation.
Neither he is returned my total amount rs - 35117.64

Regards
Pawan kumar
Mobile - [protected]

Made a transaction of amount ₹ 7397 to amazon marketplace through rupay card, but cancelled.
They are telling they refunded the amount through same,,
But till date
The amount not reflected in my account
The refund reference number is[protected] dated 19/6/2017 please resolve issue as soon as possible
Regard made several mails,
Thanks in advance

Hi,
I have purchased philips beard trimmer cordless and corded for men qt4011/15 on 22/06/2017 and made payment of rs. 1945 through hdfc credit card. Even though i got payment and order confirmation message in amazon website after making payment, in orders tab status was showing payment failure/order cancelled. On 23/06/2017 i have purchased again the same product and paid rs. 1899. After my credit card statement got generated, i came to know that, payment has bee made twice for the same product (File attached). Order no. For order made on 23/06/2017 is order #[protected].
Kindly process refund for double payment made.

Thanks,
Ca girish
Email - [protected]@hotmail.com
Mobile - [protected]

Hi My name is Lakshmi Manohar Janaswamy.
I have been an Amazon customer for a minimum of two years and then i found a video on youtube to get free products on amazon. https://www.youtube.com/watch?v=OKkf8GbMra8
I tried this on my account out of curiosity and then my account got locked for security purposes.
I explained the situation to amazon account specialist via an email reply which i got from amazon which read as follows
"Hello,

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

Sincerely,

Amazon.com
http://www.amazon.com ""
I also wrote an email to [protected]@amazon.com but still got no reply.

I also have an amount of around 8200 INR in my amazon pay balance but my account got locked rendering it useless.

I tried this method for educational purposes only and not for any fraud or theft. I even explained this to amazon representative but i didn't get a positive reply. I need a proper response from them about my account and please unblock my account so at least i can use my balance

Registered mail ID
[protected]@gmail.com
[protected]

I have booked a phone on amazon india on 20th june. I have opted one day delivery. When i did not get my phone i complained in amazon on 24th june. Where i got assurance that i would get my phone shortly. After 24th i have called there daily and daily i got the same response that i would be getting my phone shortly. Even on 27th june i got the same response. But on 28th june suddenly they told that my phone has already delivered to my address on 25th june only. But i did not get any phone delivered to me. As i have opted cash on delivery option i doubt they sold, y phone to some one else, as it is not easy to book this product. It has very limited window of booking (1or 2 mins only). I feel, i m being cheated by amazon. I did not purchase other phone because this product is better in market at this price.

I had purchased epson l220 colour ink tank system printer from amazon. But the mother board was defective which we came to know when epson technician came for installation. They without our knowledge replaced the mother board and took the damaged part. Also gave us no documents.

But since we had purchased a new printer why should we accept replaced parts.

I am trying to make amazon understand this. But they are continuously harrasing us

I had placed order on amazon order reference order #[protected] and made an online payment of inr 2999.0 with transaction id [protected] towards payee emvantage payments from my icici bank account on jun, 25, 2017 at 14:26 hours.

However the order is now closed by amazon for payment non receipt. Kindly let me know where is my money? My account is debited but amazon says not received. Pl help and refund my money.

I have ordered a mobile phone and today i have got msg regarding this but delivery boy still not deliver it and i have tired lots of time to call him and when he pick phone he replied very bad manner and told me u can pick your parcel at particular place but when i reached there and call to him he didn't reply. I am waiting there more than 1 hour but he didn't reply or pick a phone. Then i went courier office but still i didn't gety parcel till now..
Order date
20-jun-2017
Order #
[protected]

Hello amazon team,
I have placed an order on 22nd june and amzaon shows that it will be delivered by today (27/06/2017). Since today morning im taking continue follow up of this order and i stay at home due to this delivery and at the last moment amazon messaged me that delivery attempt failed. How is it possible??? Just give me the proofs o[censored]navailability at delivery address.
Very bad experience of amazon till now.
Reply asap.

This sms i got and deduction is there. Please solve the issue

"thank you for using your vodafone mobile number[protected] for rs.349 towards skill game app on[protected]:25 pm. Txn id :[protected]. Please contact [protected]@mastersquiz.in for any queries along with your txn id."

Getting this offer everyday and the family members just play quiz. Please refund the amount whatever deducted.

I purchased a product from Amazon on June 3, 2017 (order Number[protected]. Due to size related issue I tried to return the request on June 10, 2017.They send me a message that they will pick up the product from my address. After so many days (after connected with customer helpline several times) they told me to cancel the return request and apply for again to initiate the process. As per the discussion with them I again apply for pick up return. They have also provide me a Return Instruction but as they did not picked up my product I again called them. One of the representative told me that my product never be picked up however they documented that they will pick up my product.

I referred my 2 friend and on 24 june the referred amout have to be added but it wont.
I tried to contact amazon care and they told me to wait for midnight, which i do.
But till midnight the amount wont be added.
I call again and they told me to wait for 24-48 hrs more which i do.
But then also i wont got my credit and when i call again they again told me for wait for more 24-48 hrs.

My order is not delivered but my payment is done. I am pay online for this product of 20/06/2017 i have many more complent for yor customer care but no any solutation please early my help please my mony refund in my debit card i am very angry for your service your delivery service is very bad please solved it plese many change to youre servise time

Got a message that you can win iphone 7 from amazon by answering simple questions and very lucky few get this offer, they deducted rs 349 towards the same, either get me the phone or refund my money.
The message which i received after the money git deducted is attached below for reference.

Thank you for using your airtel mobile number[protected] for rs.349 towards skill game app on[protected]:13 am. Txn id :[protected]. Please contact [protected]@mastersquiz.in for any queries along with your txn id.

Sir 7 days before i called ur customer care service due to i want to watch skemi gadil orignal 1227 red model but ur customer service nothing to do something after that i can chat with ur amazon assistant jamuna she told me i can solved ur problem and provide u this model no watch. After that again i can chat with devendra he assurance i can do definitely and 24 hours after we can provide this watch so 12 hours completed. But nothing to do something so i request u do something

I have ordered a phone on 13th jun (Order no #[protected]. On the same day, i have placed another order for back cover and tempered glass for the new handsets. I have received the cover and tempered glass but yet to receive the phone. The phone was supposed to be delivered on 19th june and then again 23rd june but still i have not received the phone. Now what i have understood, the order will be cancelled. I am very very disappointed. I don't know what to do with my cover and tempered glass.