Amazon India Complaints & Reviews

I bought a mobile handset from amazon. Order no[protected] i have received this product on 2 nd july. I have found the product was defective. I had lodged a complaint with amazon customer care within 24 hrs for product replacement. They accept my replacement on 10 th july. They schedule for pick up my old phone on 11 th july as per his convenience. But on 11 th my phone is not picked by them. And till now my product is not replaced by them.

Refund of rs. 1989 was initiated by amazon on 4th july but i haven't received any refund in my account yet.
The refund is regarding a watch i ordered.
Order number[protected]
They told it will take around 4-5 business days. It's already 5 business days gone since they processed the refund.
Please see to it that the refund is processed as soon as possible.
Or give me the transaction number if it is already credited.

I have purchased below order no. Nd date but till today cashback not credit in my account. After so many request by email. Amazon.in
Original message
—
05/21/17 17:34:43
Your name:rajvala
Comments:i have purchase ond product order date
08-sep-2016
Order #
[protected]
Order total
8, 999.00 (1 item) in this order cashback amount till today not credit in my aaccount so do needfull.
—

I bought a bisch bike battery charger frm amazon, the price of charger is Rs 3325/- and amazon displayed the price of Rs 4900/ n took the same frm me. When i unboxed it, i saw the actual price.Kindly refund me the excess amount take by me or else i will hv to take some serious action.

On amazon primeday i tried to place order for three products and to. Sum up the cost 2308inr
As there was cashback offer on products through amazon payback i have loaded cash 2550
To my shock amazon portal or webapp never allowed me to choose amazon pay balance as an option
I just put money in amazon pay balance just for these.. When they cannot process the payment through amazon pay balance does not make any sense for me to keep it in amazon pay balance, and i want my money back from amazon to my bank account asap
And customer service is even more horrible

Amazon wasted my valuable time which is more important
And current state of products unavailable for sale

Order #[protected]. This item never was received.
Amzl us tracking #tba[protected] said this item "not found".
Please find and deliver or provide full credit. Thanks, don scott
My address: 521 moores ct, brentwood tn 37027. This watch was gift-wrapped for my wife's birthday. This amazon order was sold by evevon and i'm now filling out this form to meet the minimum.

I have purchased a mobile from amazon on 2nd oct 2016 wherein there was offer going on of 15% cash back which was suppose to be credited in my account on 2nd jan 2017. However till date i did not receive the cashback instead i have called up on their customer service thrice but no concrete revert received. All executive have only 1 thing to say that they will arrange a call back from concerned dept & they have escalated the matter still no revert. Feel like these offer are trap. Worst service. I will never recommend amazon. I would like to rate amazon 0.

Shivangi agarwal
[protected]@gmail.com

Dear sir,


Pls find the attached order details. I am facing problem in this handset, problem is mobile getting off automatically. I called many times in customer care but there is no solution your technician already visited at billing address they told me i am not able to find any problem in this set you can contact in customer care and he give me a paper i think service call report and told me please sign it i disagree to sign there then he told me if you are not sign here i have to do this from my side. Then i asked him you want to told me you can sign this paper yourself then he said i am mentioning that you are not agree to sign. After the technician visit i called in customer care again they told me we are unable to create refund for this set we can only replace this set now today i called in customer care for replac this order then they are told me that we can replace this handset. Now i want solution for this problem i wan either refund or replace this handset if you are not do this then i have to go consumer court as well as i give feedback on your website and write my all problem in your feedback column. Beacause fraud has been done with me by amazon customer care some time they told me we can creat replacement or some time they told me we can't do anything you can do whichever you want and disconnect my phone.

I am waiting for you positive response.

Thanks & regards
Neeraj sharma
[protected]

Hi my name is john patel i m a frequent user and a buyer of amazon. But now it seems that they really do nt care about the customers.in 1 month this is my 3 complaint. Today i purchased a wd elements 2tb hard drive. While i was placing the order it showed on the web site that if i oderbin the next 4hrs n some minutes i receive my order tomorrow, now after placing the order it says that ill receive it on 18th july. So i spoke to amazon but they cant really help me.

Dear team,

I need your help to solve my issue on my amazon.in order[protected] and amazon is not accepting their mistake and refunding my rs:100.
I've placed this order on 10th jul'17 and as per the "next day delivery service by amazon, the next day should be 11th and not 12th jul'17. I've not received my order on 11th and amazon is arguing that the next day is 12th jul. But this is not mentioned over the next day delivery terms and condition. Please help me solve this issue.

I have purchases tp link wi-fi router with 3 years warranty from amazon. I have issue in product i go to tp link service center they ask me your product purchases from amazon so i don't accept in warranty. Then me contact to amazon customer care but he also not helping in my problem in 20 days. Very worst service from amazon. I suggest every one no one buy any one item by amazon

Purchased asus laptop from amazon on 2nd july 17, made a cancellation request on 3rd. Till date no refund or return item received. 3 officers, namely, anita, pratobha and chinmay, have promised to resolve the issue within 48 hrs and nothing has happened since last 8 days. Salman k today has promised the refund within 48 hrs today. Again have to wait for 48 hrs.
Sameer
[protected]@yahoo.in

I will not activate any amazon prime member ship
But automatically debit my account
With out any notification / i block my axis bank credit card

Usd 10.99 automatically debited

My mail id : [protected]@gmail.com
Mobile no : [protected]

Hello there,

I have a complain against ms. Sonal a customer care representative, she has been abusing me over the phone. I asked her to transfer the call to the manager or the supervisor, she asked me if there is anything else she can do for me, again when i asked her to transfer the call to the manager or the supervisor, she told me she told me she will not do that and she was extremely rude to me and i have lost my cool...

I have purchase 2 of huggies new born combo pack (2 pack) on 8th jan' 2017 in 906/-. When i was purchased the product amount debit from my account but product not ordered. Show product cancel and amount refund within 24 hours but till now i have not received any refund amount.

I have already raised the complaint in customer care but no one is responsible to solve my problem.

Kindly resolve my problem asap and refund my amount.

Regards
Priyanka

Order no;[protected]
Order date:- 04/07/2017
Delivered on :- 08/07/2017

This is to inform you that my order delivered to me on 08/07/2017 and i have done payment by my debit card but the payment was deducted two times from my account one at 6.02 p. M and other at 6.03 p. M. For rs 560/-. So i request you to kindly refund my excess payment of rs 560/- as early as possible. At sbi account no [protected].
Thanking you.

Hey this is anurag here my account has been locked kindly unlocked my account and give me the reason why you locked my account
Account details
Login id-[protected]
Login user-anurag
Kindly make it as faster as you can thank you
And when i call the said your account will unlocked in 48 hours but after 48 hours my account status remain the same then i again call to customer care they said send an mail to your team [protected]@amazon.in but now more than 12 hours is over and they didn't response to my mail

Hi,

I have ordered a product on 6th july and it was supposed to reach my office by 10th 5.00 p. M, since its my office time delivery must be done by 5.00 p. M. However, the delivery boy called me at 5.30 p. M for the product and i told him i am not in office and that to deliver it to me by tomorrow. After an hour i got a message from amazon and there they say that my product is successfully delivered and signed by me, directly received by me! I have not received any product and already paid for it through card.
I am surprised that anybody can fake your signature and pickup the product even the delivery boys can do that! Amazon has no security or safety for the delivery at all. Now they say it might take 36 hours to resolve.
My order no is #order #[protected]

Dear sir,

I have purchased jainish jeggings for women's (Stretchable) though 02 order vide no.[protected] and[protected] on dated 29-mar-2017 under "buy fresh styles and get amazon pay balance rs. 500 offer" offer was running during 25-mar-17 to 29-mar-2017.

As per offer terms, account holder can get rs.500 amazon pay balance if they purchase any item from given specific page link. (Link mentioned in offer terms no.5). There is no any condition like minimum purchase amount required to get benefit of cashback. As per offer any account holder can place maximum 02 order and they eligible for max. Of rs.1000 amazon pay balance (See offer terms no.7)

I purchase 02 product with 02 various order id. So, i am eligible for rs.1000 amazon pay balance (Each of rs.500 for 02 order maximum).

As per offer, eligible customer will get amazon pay balance latest by 15-may-17 but in my account it was not credited till today. During this i have contacted to customer care but they denied my request for cash back, they said you are not eligible for cashback and satisfactory reply also not given, why i am not eligible, while no any condition violating by me. All supporting screenshot also attached herewith for your ready reference.

Please go through the matter and investigate the same to provide justice from amazon.

Regards:

Rashmita bhalani
Rajkot, gujarat
Contact: [protected], [protected]

Full offer link: http://www.amazon.in/b/ref=as_li_ss_tl?node=[protected]&pf_rd_m=A1VBAL9TL5WCBF&p...⇄

I have order redmi 4 64gb but i have received 32gb i want to refund my money i have payment paid for amazone so please process and need full

I want to 64gb handset redmi 4 but bymistek amazon diliver deparment my handset telanaga state shiva prasadam name bill handset and shiva prasadam order handset diliver me 32gb redmi 4 handset
Amazon service is bad i want refund my money...

Regards
Mohsin javrawala
[protected]