Amazon India Complaints & Reviews

Amazon is asking to ship back the faulty product to seller by myself and not providing the return facility to take back the item..

I have received a faulty product from the amazon and now amazon is asking to ship the product to the seller back by myself as it is seller fulfilled product and it is not sending its executive to take the return of this product..

I have requested them several times to send there executive to collect this faulty product, but they are not willing to send there executive and insisting me to ship it by myself, as i have purchased the product from amazon and not thru seller directly, so morally its amazon's responsibility to take back the product and not ask customer to ship it back to the seller, this is completely unethical way of doing business, i am not happy with there treatment and behaviour, please help me in getting my refund

I just want amazon to take back the product, as i am not going to ship to the seller since i have not purchased the product from seller, i have purchased it thru amazon and not thru seller

That's not my responsibility to ship back the product to seller, i have not purchased it from seller, i have purchaed it from amazon
So ethically and morally amazon should provide the return for this
And then amazon should return it to the seller
Why should amazon ask the customer do all this headache
Please take back your seller's product and give me back my refund
I am not going to ship it

The complaint is on the recent purchase of a venus study table bearing the order number[protected] by bharath.

The product has been delivered and still the installation team has not come to install which they have promised to the next day.

We request the team to extend the dates for returning of the product as we still do not know the reasons for such a delay in a small installation job like this. The hometown customer care was contacted and even after following up it by raising complaints to them thrice on the same subject there is no response.

Expecting your kind support on this issue and thanking you in advance.

Bharath -
[protected].

I have ordered lenovo z2 plus on 19-june-2017. I am suppose to get the product on 20-june-2017 but it dodnt happened. I got the courier boy mobile number on my registered mobile number @ 8 am on 20-june-2017. I tried calling the courier person from 2 pm, but no response. I called courier person somany times till 6.30 pm. (I have paid the amount for the above order)

After making somany attempts i reached customer support and got the replay that it will be delivered before 8 pm.

As the delivery address is my office address and my office closes at 7 pm, still i waited for the courier till 8.30 pm but nothing happened.

Next day morinig i received sms that delivery attempted @10.30 pm, but no one called me @ 10.30 pm.

I am writing the whole story because this has happened befor also. I dont know whats wrong with amazone.

I dont have any words to express. I dont know how to convey the message to amazon.

Being a prime customer i am not getting the proper support from the amazon. Its better to opt some other online services like flipkart/snapdeal.

Above product was ordered vide no.[protected] dt 13.06.2017 and same was delivered on 18.06.17 at given address. After opening the pack, found a hairline on cover. After wearing it on phone, a crack is clearly visible on back of cover where hairline was noticed. It means item thus delivered is damaged one.
Requested to look into the issue and get it replaced instead. Pl expedite. Ur response in this regard is awaited.
Thank u.

This mail is to inform you that i ordered redmi 4 3gb 32 gb on 6 june 2017 but due to some other option i returned this item to amazon but yesterday i got message that your order is delivered at your address
But problem is that i didnot recieved my order somewhere fraud is happened with your service please check the matter. Y order id is[protected]. Name-prateek sharma.

Order no :[protected] we order 18 may2017 & product recive 22 my 2017, but product are not sutabe for my phone because recive product is small size not like my order requiment so i cancel my order and order cancelation are properli don & product picak from me 28may 2017 & not give me any refund &replacement of product, regarding this isseu we complain 5time but ever time type problem say me and give 48hur weighting time for refund but now say you are not recive item if you recive then give prof then we give your refund and rs219
Refund any other product so plezes do any action regarding this isseu

Samsung galaxy tab e sm-t561 tablet (9.6 inch, 8gb, wi-fi+3g+voice calling), pearl white (New) i return this item on friday but still now i din't get any information regarding this so will you please tell me or inform me about the collection of my item from my home, how much it will take time and how it will be collected from me. Do they call me before they come for collect my item. Or it's just a false statement that they will collect it. I am in dark and worried about my lose. I want to bye a camera by this payment so there is no lose for the company therefore please help me to full fill my needs.

Oder id[protected] product returned as on Jun 4, 2017 due to product default
today is 19/06/2017 yet i have not received my refund

cheque provided as on 13/06/2017 cheque no. 049674 was rejected
i requested them to transfer by neft yet i have not received any refund or response from them.

I purchased diplomat epbax system fro amazon n 2nd ay 2017.
Due to renovation work was in process i tried to install the instrument on 16th june and i found it as damaged.
I called amazon customer care but they gave a very casual answer that i have to contact the seller. Now the seller is itself an online seller of kind of product. I tried to contact the but they are not answering.
It is really unfortunate that amazon is mediating for kind of seller who is selling damaged products and not answering.
I strongly recommend people to avoid shopping from amazon as they are cheating people by selling cheap and damaged products.

My place the order 4th april17 item name jsny shoot n score arcade basketball and received very late that time is 19 th may (After days) same day i complain material item wrong size received that cost rs around rs 7 thousand my booked material cost rs 15, 155/-and item was damaged condition how to use i complain every day customer care (Phones) mail also still my problem is not solved,

Regards

Srngraju

To,
The chief branch manager
Hdfc bank
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 649 rupees and 548 rupess was successfully processed on 1st july 2017 to my account. This amount should have been credited to my hdfc account by now, but i have not received the refund till now.

I have called the hdfc bank of india customer service and also emailed all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I ordered this phone from amazon online and got it on 15th june, 2017. However to my dismay i got a mobile which had problem on charging, it started hanging and the phone was vibrating. So immediately i contacted the customer care to return back my product and initiate a refund. On 16th june, a pick up was scheduled but when the pick up guy came to collect the product he denied to take it back. I dont know what kind of nuisance is this.
I am utterly disgusted with the service of amazon

Dear sir,

I have placed an order on 22-march-2017; but the amazon did not deliver the item till 18-may-2017.

After some days (2-jun-2017) when i asked again amazon wrote me "the order has been delivered".

Amazon has delivered the order to wrong person.

I wrote to amazon many times to provide the name of the person who received the order but amazon did not share the details.

During this time my investigation was being continued and after couple of days i found that order in the office admin.

When i open the packet i found wrong item.

Now i want either replace the item as per describe in the website or return the order,

But amazon making excuse and wrote me :
"the seller does not have to accept a return because the return time frame has passed."

I wrote to amazon that the return time frame has passed because of you and you (Amazon).

I request you kindly look into this matter.

Thanks,

I placed on order with amazon.in on 27th april 2017 - costus igneus, insulin - plant 2 no - order #[protected] thru "nursery live"
The plants never arrived and when i checked, the status shows delivered - but no one at my home or neighbours received it.
When i try to post a complaint on amazon portal, i get a reply mail, repeatedly saying that

"message not delivered
There was a problem delivering your message to [protected]@googlemail.com. See the technical details below, or try resending in a few minutes."

I consider that amazon is cheating a loyal customer with a double whammy - (A) by not delivering a material for which i paid in advance and (B) not allowing me to complain.

This is highly unethical and pathetic behaviour. Why amazon treats its indian customers differently?

I placed an order in april for an apple watch, but i received the package in tampered condition and the product which i received was fake.
I sent snapshots to both seller and amazon. They said they will do the refund in 3-5 working days.
Its been 3 months the issue is still being escalated, whenever i call they give different answers and they say they will arrange a call back for me, but i get a replay through email from buyer guarantee team.
The issue is still pending the amount is around 34000rs/- huge amount. Still awaiting the refund no proper solution from amazon whatsoever frustrated.
Please help
Regards
[protected]

This was third class experience on online purchase. Amazon sold faulty product to me worthrs 27000. No one responding on custmer care of oneplus. Went three times service center and done formatting but still problem remains.
I thing amazon started cheating customer. If not than pls help to replace my 7month old phone.
Rgrds
Rajesh
[protected]

Order date
18-may-2017
Order #
[protected]
Order total
410.00 (1 item)
Return details
Replacement complete
We’ve received your return. Your replacement is complete.
Kapa silk smooth finish [full coverage] all sides protection slim...
Kapa silk smooth finish [full coverage] all sides protection slim... 360.00
Qty: 1
Sold by: iaccessorize india,
Sir replacement is show complited but don't recive any product after replacement order & don't got (Take) refund. Alredy 4time complent but does not any reponce by company

Order no.[protected] john richard combo of eagle blue roti maker get free red dough maker
Sold by: guruji trading company seller return policy
Shipped: may 23, 2017
Quantity: 1
This item is no longer eligible for return.
The return window closed on jun 7, 2017.
View return policy

Earlier when retrun date was initiated no one come to pick the item i informed about that personally to amazon that i will be out of station for 15-20 days so can i refund the product after 20 days than your custmer care cell assured me that there will not be any problem. And now it says that item is no longer eligible for return.

Hi,

I ordered the khadisure bhringraj powder 100g from amazon.in, order #[protected] ordered on may 21, 2017.

The seller promised to deliver the product by 2nd june but he never did. I tried contact him several times via email but every time he told he is delivering the product which never arrived. He keeps giving one or other reason of not delivering the product and has still not yet delivered.

I had been waiting for this product so long and it has resulted in lost of my time. Please provide me a resolution with refund/return.

Thanks
Sudeep rajpoot

I ordered 6th edition of quantitative aptitude book. But i got 7th edition. I told them to returne and refund. But they told me for self return and they would refund. But self return service is not possible for me. Many more problems there in self return service. If return is not possible by them then why do they issue book in my pincode? Amazon should have return order service like other site. And i want to refund order.