Amazon India Complaints & Reviews

I had ordered one plus 5 phone on thursday june 22 2017 through my citi bank credit card. My order was placed and i was expecting it to be delivered. Next day morning i got a message from amazon saying there was a problem with my payment and that i needed to make the payment again. I obliged paid again through the same card, post which i called the amazon customer care and got to know that my payment was approved by citi bank and the order will be delivered. On june 24, 2017 i get a message saying the order has been cancelled. As per citi bank they had confirmed the payment, however amazon never claimed for the payment. I called the customer care of amazon, the phone representative instead of trying to help me said it was not their fault. I spoke to multiple people, each giving me different reason on why the order was cancelled. I spoke to them for almost two hours with out any resolution. I was exhausted tired felt deceived and was left helpless by amazon. All i wanted to do was just buy a phone and paid for it, i was left feeling miserable.

I hv ordered oneplus 5 128 GB on 22/6/2017 through my account id [protected]@yahoo.in but due to some reason my account was locked & i cant open. I recive mail from amazone team next day, as per mail I fax my Credit Card bill statement to amazon team but they did not contact me so I call to cust care no. But they told me there is no found my account in amazon as id [protected]@yahoo.in. So please tell me what about my account and my order no[protected]. When will i receive my order? My Mb No is [protected], Name: Sanjay Vankawala.

Micromax q4251 back cover humne mangwaya tha vo nhi Mila or company me call karne pr vo humko jawab nhi de rhi h or Hume bhi nhi Mila

Pick-up scheduled
Oneplus one (Sandstone black, 64gb)
Quantity: 1
10, 500.00
Order # [protected]
Order date 19 jun, 2017
Buyer jorawar singh
Ship by 21 jun, 2017
Pick-up schedule 23 jun 2017, 10:00 am-01:00 pm
Ships on 23 jun, 2017
Carrier ats
Tracking id [protected]
Order total 10500
Re-schedule pickup
Cancel order
Need help?
Go through this
Also this
Dear seller,
Greetings from amazon seller support
I understand that your concern is regarding the address of destination and packing material requirement for your order id[protected]
However, i would like to inform that for individual seller's they doesn't need to provide address of destination and packing material. Please inform the same to amazon transportation agent.
If the amazon agent has left your place, please reschedule the pickup to a different date and time slot using our below link.
https://www.amazon.in/j/myo-orderDetail...(see full link)
I am sorry for the inconvenience caused to you in this regard.
For further queries, you can reach out to us by clicking below link:
http://amazon.in/j/contact-us/ref=cus_f...(see full link)
You may refer to faqs section by clicking below link:
http://www.amazon.in/j/f/[protected]
Please let us know how we did.

*

Dear awadhesh new delhi,

Please note that 2 orders have been cancelled and customers have been refunded since you did not ship these orders. Please also note that you are required to keep your late shipments below 4% of the orders and cancellations below 2.5% of the orders to continue selling on amazon.

List of orders cancelled:

Order id:[protected]
Your order id:
Item (S) to ship:
Name: oneplus one (Sandstone black, 64gb)
Sku: local_403d62689e4649f49052e942bc9f51deasin/isbn: b00ok2zw5w

Order id:[protected]
Your order id:
Item (S) to ship:
Name: oneplus one (Sandstone black, 64gb)
Sku: local_403d62689e4649f49052e942bc9f51deasin/isbn: b00ok2zw5w

Regards,
Amazon seller services team

Amazon is a big cheater, they told that you will get the rs 500 cashback, if i pay the money through hdfc credit/debit card, till 3 months they were saying i will get cashback, but now they are saying "cashback offers itself was not there for the product". Please help me on this issue, even some of my friends faced the same issue.

Moto g plus, 4th gen (Black, 32 gb) order placed on 8 january 2017

I am facing problems on my ordered. Delivery date has been ecape and i told customer service he had talked about this that your product will be reached by today or past last two days it will be repeated every time, when i had talked to him. Thereafter i had talked to gati courier but he had not provide the required details about this ordered. Thus i am facing again a problem from the year 2014.

The above said product was purchased on 16th september 2016 on invoice for order id :[protected] to bhaskar bhardwaj of [protected] (A registered user. The product is under warranty. Please do the needful as early as possible.
Thanks and oblised
Bhaskar bhardwaj
233/6 shakti vihar a meethapur badarpur new delhi-110044
[protected]

I have purchsed suit of worth rs.799 from amazon but it was not as i required, i had return on 8th june 2017 but they credited my money in amazon account. Then i ordered an attitude night cream of 349 but they charged 75 rs for delivery, i have done this procedure with the help of customer care. I had no option to adjust money, i also ordered kaya cream of rs 500 with the help of customer care but they turned it into attitude cream. I want my refund. Today i have received attitude cream.

I am regular buyer from amazon. Recently i ordered for amway (Nuterlite) products but after i ordered i could know that amway products can not be sold by any one except those who are authorized by amway. I am informed that that amazon is not authorized to sell the amway products and the products sold through it is not genuine and dispute case is going on. I just want to know about the genuineness of the amway product sold through amazon and what guarantee it is providing to the customer on its genuineness. Please confirm urgently.
Order #[protected]

I already told you to give me a stamped valid warranty card. But once again you sent me the fake roti maker with a blank warranty card. No date of purchase. It is written on the warranty card that without the date of purchase, warranty card is invalid. First time the roti was delivered on 18th june '17 but as the warranty card was invalid, i returned it back. And requested them to send an original product but this time they send a faulty roti maker with no seller's name. Now i want my money back.

I have bought xccess pulse a101 mobile from amazon which is not sustaining the charge for atleast one day. Ordrer delivery dated 16 june 2017.
We recieved it as cash on delivery.
But the mobile is not retaining its charge for not even one day.
So please we request to repair it as the warranty is given for one year.
We contacted the xccess pulse toll free number they asked to contact amazon and then after they will process the issue for us.

Amazon are selling of redmi product. I have try to buy redmi 4a & redmi 4 last 2 months every sale date show in stock but when i click on buy that was showing no available. Actually amazon is selling this product to seller not to costumer & seller are selling in black. It's price is 5999 & 6999 but seller are selling in 8000 above in lot of other online sites. If i buy from ebay online site there are both product available but price is very costly.
In short i want to one product so help me to buy this, i have try many times, not yet get this. So help me, & stop sell to seller
Ashutosh kumar
[protected]

I have submitted purchase order for pooja mandir in amazon on 30th may 2017, order value was 4799. It has been confirmed and i have been paid the value of product through online same time (Refer attached screenshot) after 8 days the seller refused to deliver the product to my address, but already confirmed too. (Refer screenshot) then i have contacted amazon customer service person about this issue. Then also he said we will deliver this product to your pincode. June 14th i have received one message from amazon "your order cancelled and your amount will be credited your account". But not yet received till now, and today i called to customer service for refund and compensation for these days for delay, but they did not agreed. So i need compensation for delayed period and i also complaint about this in ingram.

I placed an order id no.[protected] for spice mi 402 mobile handset through amazon but i received defective and repairable piece.
So many times i complained about the same with amazon and seller. The receiver boy comes but he refused to pick up it.
The defects in the mobile are as follows:
1) the m-imei number on the phone and the box is different.
2) one important screw is missing from the mobile.
3) the mobile was a repair mobile.
4) the manufacturing date is of 2015.
I have been clearly cheated.
I had bought the mobile for my mother but instead i got disappointment.
Clearly not satisfied with amazon.
We had also mailed to customer service with snapshots and also sent feedback to the seller. We are getting no response from your side. If amazon don't recieve the product within 2 days, i will take legal action against bo1) the m-imei number on the phone and the box is different.
2) one important screw is missing from the mobile.
3) the mobile was a repair mobile.
4) the manufacturing date is of 2015.
We have been clearly cheated.
Please do the needful and take necessary action against as early as possible.

I ordered Redmi 4 phone with Order number #[protected] and paid 8999 against the same. the expected last delivery date was 19th jun which not delivered even until today.

I contact every day to customer care and every time they mislead and giving next date once I talk about spending our time and money due to his miscommitment he said this is policy that we try our best otherwise refund the money without any compensation.

this website is doing such thing several times earlier.

1 some not delivered and initiated refund.
2 take guaranted delivery charge but not delivered.
3 sending delivery agent number out for delivery but agent told he is on leave or sometime person said he is not working in amazon.

representative very rude and berate me that this is policy that if not delivered on time you have to wait as you need it otherwise they will cancel and can refund.

please take a serious action against this.

The order no. Order#[protected] dated 05.06.2017.
Returned on 14.06.2017. Return acknowledged on 15.06.207.
Advised that rs.191/= refunded on 19.06.2017
Rs.21/= credited only in my account.
What's about balance rs.170/=
My delivery address: mita dutta 117 senbagan, agarpara, kolkata-700109
Product name:softline butterfly non-wired wireless bra (1027_wht_36d)
Reason for return size mismatch due to wrong description on website

I deepak daniel tigga, ordered an english book which is banking english preparation book order date may be 10, june or 11 or 12 june. Deliver date was given of 19 june 2017 to 21 june 2017. But that was not delivered and i made payment already by online. Address - mango jawahar nagar gitilipee road no 6 near shalom school. P. O. Azad nagar,
Jamshwdpur jharkhand 832110.

Hello I am rukhsar akhtar I bought a suit from amazone its order id is[protected] but it is in veey poor quality so I returned it to to amazon .they told us that they return money so we went to bank nd ask but they said they didn't get any money in your account then we ask amazon they said they returned it. But yet I have not gotten my money back so plz solve this matter and make them to return my money .they told that they transform it to our bank account but yet we haven't get.
It's very disappointing after that we haven't purchased anything from amazon .solve this matter so that we can again start shopping with amazon.

Amazone said i will get my cashback by 06 june 2017, but i didn't get my cashback till the date so i complained about it to amazon. They said that issue has been transferred to higher authorities and will resolved in 5-6 days but it has been like more then 15 days not yet issuing my cashback and it's really frustrating... I have repeatedly inquired and emailed for the same but to no result. I had not expected such poor service from such a renowned online store.

Amazon provides very poor service, delivery boy didn't attempt to deliver my package, but they updated on amazon portal that they attempted but the customer was not available they never called me regarding the delivery, funny thing is the courier company/executive is not receiving phone of amazon customer service supervisor. I called to amazon and spoke with one of the supervisor, he said let me call to courier agency, after 5min hold, he told me that they are not receiving phone call, i asked him to transfer the call to his manager but he told me that he is higher person here to take call, he said he will arrange a call back with manager, i never get any call from manager or amazon and even i didn't receive my product yet, i booked that order on 6june.