Amazon India Complaints & Reviews

I hav booked a mac book on 15th june 2017 phone no [protected]. The order was suppose to deliver on 16th june. Amazon has blocked my account &now not replying, no message. Required order to be dispatched on urgent basis.
Regards
Himanshu chauhan
[protected]

I had ordered product, details as below:

Product - moto turbo charger for moto g4 plus 25w 2.8 ampssuper fast rapid charger
Seller - weird combo

From amazon india on 22nd jan 2017. I am yet expecting same from seller. Contacted seller 4-5 times since then to refund, but there is no response from seller and nor from amazon.

Amazon order no:[protected]

Redmi 4 32gb was delivered on  30th may.

Only after few days i put the sim in it and observed that in this phone sim card is not detecting and the phone automatically got switch off some times.
I tried to initiate a return, but for mobile phones amazon asks to download the smartchk app from the orders/returns page and test with it. But i mistakenly installed on my old phone. Called customer care they told to install this on new phone. Tried a lot  but end up with  the error - invalid pin.
I called the customer care several time they told you installed smartchk on old phone. Thatswhy it dont detect on new phone.

And they can return only through this smartchk app.
Feels like cheated by amazon.. And think this was trick to reduce the return of the defective product.

The product has a return by date of june18.
I just want to return a product that has issues and get a refund.

I feel amazon is intentionally delaying the process so that i will not be able to return the product by june 18.

Tired of the usual replies that i get from their customer service executives.

Continuously following up for refund of a very small amount rs.355/- but there is no respond from your side. I am a regular customer & i think i have done a great mistake to purchase from your site and if i will not get my refund then i will file a case on consumer court and will instruct to all my colleagues through our over all plant in india not to purchase any product from amazon site.

The detailed communication i am attaching as follows

Here is a copy of the e-mail that you sent to magicdeal. Please allow 2 business days for the seller to respond.

Order id[protected]:
1 of generic children desktop basketball mini shoot and score game fun office family toy gifts [asin: b01mg4qabw]

— begin message —

Listed below are all the details regarding this order.

Order #:[protected]
Problem: materially different
Purchase date: 25 may, 2017
Shipping service level: eco in mfn

The problem involves 1 item (S).

Item 1
—
Order-item-id:[protected]:
Product name: generic children desktop basketball mini shoot and score game fun office family toy gifts
Sku: 57010861mg
Quantity: 1
Gift wrapped: no
Item price: rs.315.00

Delivery details:

Shipping 1
—
Delivery date: 25 may, 2017
Carrier: shipmethoddtdc
Tracking number: x21447227

My additional comments are as follows :
"it is not a adequate product. It is a poor quality product as i was saw in screen, it is incorrect & it is very bad product. I am not believing how amazon is breaking our faith as a regular customer. I specially request you to refund my money for this product. Your early action will be highly appreciated."

—

Regards,
Amazon.com buyer

— end message —

For your information: to help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through amazon.in for two years. This includes your response to the message above. Amazon.in uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.

We want you to buy with confidence anytime you purchase products on amazon.in. Learn more about safe online shopping (http://www.amazon.in/gp/help/customer/display.html?nodeId=[protected] and our safe buying guarantee (http://www.amazon.in/gp/help/customer/display.html?nodeId=[protected].

Tracking #:[protected]
Order #
[protected]
Order was promised it will be delivered at 12:40 after being delayed twice. Even after paying extra for urgent delivery. Has already been delayed twice and was supposed to arrive yesterday.
Amazon should not gurantee delivery if it cant fulfill its promise. Even the delivery guy contact details not provided even after asking twice. Pathetic service by amazon. Call center executives only pacifies the customers and gives false promises. Pathetic, unthruthful, unreliable

Replacement "htc evo 4g" compatible and certified dz09 smart watch bluetooth smart watch phone touch screen multilanguage android/ios mobile phone wrist watch, was not delivered to me...

My return item tracking #[protected]
Replacement date : 13/05/2017

Kindly send this item quickly on this address:-
Ragini music acudemy,
Shanti para, central namghar complex
Digboi, assam 786171

I placed an order of one plus 2 chargeable cord on 11 june for which i already paid via debit card sum of amount rs 334 tax including.. But the status was showing that package is returning back to seller. For that i contracted customer care department and i was told that the order is cancelled on 17 june 2017 reason being the product was damaged in courier.
Sir i request you to please take action regarding this otherwise this could effect the goodwill of amazon.
Regards
Amrit soni
[protected]
[protected]@gmail.com

Order no.- #[protected] was not delivered, but the carrier purposely marks it as delivered. Has any one misleading notification from amazon. Resolve delivery of subject order on priority.

Details - sms received.

Arriving early: the 7 habits of highly effective people will be delivered by amzagent ([protected]).

Delivered:your order for the 7 habits of highly effective people, was successfully delivered on 16-jun.

I ordered a novel from the online portal amazon.in. I recieved the novel today and discovered while reading that a page of it is torn as you can see in the picture. The novel is called taming the french tycoon and is authored by rebecca winter. It is a mills and boon publication.
I'm not able to read the whole novel cuz of that torn page. I've also attached the invoice provided along with the novel showing 15th june as the delivery date but it was delivered to me today ie on 16th june. The order was paid in advance. But i'm gonna need your help to get the novel exchanged.

I purchased a lg 32" led tv. They assured me via mail that they will give me the cash back of the installation after i pay to the service engineer of lg. Now i had to pay rs. 2385/- for the installation. Now they saying refund is not possible. I have the mail and bill copy, both i have send to amazon email. Though they denied to give the cashback. I called several times to amazon, even mails much times, they said the same things. They issuing my mail id mismatched, but i received & send from the same email id i. E. [protected]@gmail.com.

I had ordered strawerry seed by amazon site on 23rd april 2017 and expected date of getting order was 6th june 2017 but today is 16th june 2017 and i did not get my order till now. I had paid rs.819.00 by mastercard.
Order#[protected]
I had also contacted to seller, he told that order will reach to you within 24-48 hours but it did not reached to me.
Why amazon cheatted to me??
For any query my contact no.:- +91 [protected]

Hi,
I am swapnil shete. Recently i have ordered one product curiosity electric egg boiler.
So,, i received the product, one day prior to delivery date. But when i opened the package, the product was different. So i immediately contacted your help center[protected] and asked to replace the item with my original item. As the initial delivery e address was my office address and product was already at my home, i requested them to change the pick up address to new address. Meanwhile amazon sent the replacement as my original product and it was in transit.

But, even though i change pick up address, the mail sent by amazon as a confirmation, was still showing my original address. So i contacted help centre again and requested them to change the pickup address again, but pick up guy never showed up and product is still there in my room.
The replacement package amazon sent was supposed to be delivered on 15 june 2017, but in the morning at 9:00 am i received communication stating that the product can not be delivered and it is being returned to the fulfillment centre. As on 15 june 15, 2017, the product delivery got cancelled, why?, i don’t know.
Now, the problem with this whole thing is that, there was no clarity of communication throughout the system. Every time i called your help line, your associates assured me that they will take care of things, but they never did. Every time i asked them to talk with superior management, the answer was, we are the highest chain in communication. Being loyal customer of amazon, and amazon claiming itself to be a world class firm, this kind of service is not expected. I have suffered and i directly accuse amazon to harass me mentally in this regard.

Call summary to amazon helpline[protected]

Date time duration
6-jun-17 11:32 pm 13min 55sec
11-jun-17 11:24 pm 22min 24sec
12-jun-17 12:07am 23min 30sec
13-jun-17 10:19pm 46min 11sec
13-jun-17 11:11pm 6min 8sec
14-jun-17 08:55am 8min 14 sec
15-jun-17 08:49am 22min 39sec
15-jun-17 09:19am 9min 53sec

My order number order #[protected]

I called to customer care 10 times but worst service they provided my and noone is taking responsibility for delivery yet they had not delivered my product they are justing fooling to customer because of them i loss of rs.4000 i recommend to people never order anything from amazon its just wastage of time.

For any query call me on my number [protected]

I many times try to convince, i wasted my time,

Subject - defective product regarding
This is anita verma, i purchased a power bank on[protected] your company promised me to if i buy this product so they will be delivered by 2-4 to days but that product i got on[protected] then after when i open that product i saw that i did not get charge data cable and then when i trying to use power bank also power bank not working as expected, i tried to charge that product as possiable as but i wasted my time,
Then i called your customer care excutive and i told my problem so they told me aif you want to replace or refund this product you have to send this product from your hand and also you have to pay couriar, i knew you will not solve this problem thatswhy i complained in consumer affiars they advice me to send a written complain i request to you to please solve this problem otherwise i have to go to district consumer court order placed: 25 may 2017 amazon.in order number:[protected] order total: 649.00 dispatched on 25 may 2017
Items ordered price 1 of: adata pt100 10000mah power bank (White-blue) sold by: cloudtail india private limited (Seller profile) 901.00
S no. Complaint no. Complaint date/ time complaint status consumer court complain number 290817 31/05/2017 18:06 not processed

Hello amazon team,
I am vipin jain and my order number is #[protected].
It’s highly unpleasant; i have to suffer a lot to get refund of my money. From the day when i made the payment, i am continuously following up with you and my bank (Bob). You have provided me a reference number#[protected] and rest ask to follow up with bank. Bank is confirming that they have no received payment from your side. Neither had i got any message on my mobile #[protected].
I have done many rounds with you and bank and literally i am tired. I am sharing you my bank statement with you people. Please issue check in case you can not transfer the amount asap.

I had ordered a moto g 5 phone as a gift for my son on 4 june 2017. The phone arrived on 10 june 2017 (Order #[protected].

At the onset itself we found that the speakers of the phone were not working, so i filed for a return. After numerous calls to the customer care, they suggested i do a smart check on the phone. I asked them to send in the technician. When the technician finally arrived on 14 june he concluded that the phone needed to returned. When i contacted the customer for the 'nth' number of time they asked me to mail the report given by him on [protected]@amazon.in. I received no response from them, so i called them up again and then the so called returns and refunds department representative tells me that the phone i bought for rs. 11999/- was not eligible for refund or exchange but could only be replaced by the same model. When i insisted i needed a refund, he said no one in whole of amazon could give me a refund for the product and that i would have to take a replacement only.

This is a fraudulent way of adopted by amazon which is forcing faulty products on the customers.

Attaching below the review filed by the technician.

I ordered a camera on 5th june 2017 from amazon and paid online through credit card. The expected delivery date was 10-15 june.. I was given a tracking code of india post which was invalid from the beginning and later on i tried to contact to the seller but i got no response. I needed the camera on urgent basis but i kept waiting. Later on amazon initiated the refund process but because of the some fraud sellers on amazon i wasted my time and amazon is nothing but sorry to me. I need compensation for my 10 days of waiting and eventually i got nothing because it was a fraud since the beginning. I'm attaching few pics of the order.. P. S. The seller was "sp store"

I kewal ram gehlot
I have order item: canon1300d 18mp dslr camera with 18-55 nd 55-250 mm lens
Order id of product[protected]
My mobile number is [protected]
Please take action as soon as... Company have blocked my id and i have contact with company... Company refuses my request...

I had ordered a double bed sheet on 4th may from your company website its details are-
Seller-santosh royal fashion, jr print oxy life tree double bedsheet king size jaipur, multicolour black double
My order id[protected]

It was delivered to me on 10th may, but it was a different bed sheet, not the one that i had ordered, for it is a low quality, low price, different print and different colour sheet, so i had spoken to your customer care the same day that is on 10 may that i had received a wrong bed sheet and i want to return it and want my money to be refunded as this is totally your company fault, your customer care executive had assured me that he will send some guy to collect the bed sheet the next day i. E on 11may and get it returned and refunded. But nobody came to collect it. I had again called your customer care to check why the guy hasn’t come and again the same reply he will come next day, but nobody had come the next day also, its been 5days now.

This is my first shopping from amazon and this is the service, i had received from your company, your customer care exe. Are making fool of people. I had never seen such disappointing and bad service. I am sorry to say that your customer care exe. Are insincere, unprofessional they are there to help customer not to create more problem for

I am listed for Amazon Easy Ship. I scheduled a pickup on Jun 13. Your guy did not turn up.
I again scheduled another pickup on Jun 14. Your guy did not turn up.

So on June 14 I complained to you, over chat, email and call. I made it very clear and your rep agreed that the order will NOT be cancelled and that someone will pick it up for sure without fail today (June 15). I was asked NOT TO do anything from my dashboard. Now I get an email saying that the order is cancelled.

This is ridiculous and I think I will sue Amazon for falsification of information, mental abuse and hurting my reputation.

Do you think you can reverse the cancellation and ensure that the order is delivered?