Amazon India Complaints & Reviews

I had placed an Order for Mobile phone on February for which I made a payment through Netbanking, but later I found that I, by mistake, also purchased Amazon Prime membership worth Rs. 499 (ORDER #[protected], so I contacted to customer care through online chat and made it cancelled. It got cancelled instantly and I was told that I will get refund within 4-5 working days. Till then I have contated 5-6 times to customer care but even after 4-5 MONTHS of follow ups, I' m not getting the refund.

Regards
Pankaj Beladiya
[protected]@ymail.com
[protected]/ [protected]
Surat, Gujarat.

Order Id[protected]
I was order this item on my full address given, pin-759118.( Full address is confidental). They send the item by Amazon transportation service.But Amazon transportation service is not available in that area.So they can not deliver the iteam. But when i was order[protected]), i got the same problem and i request them please send by India post.they said yes, they do. and i was assured by their costumer care that they will deliver my product on the Given address before ordering this order[protected]) . But they cant, They said, refud me. And the costumer care assistance are fraud. They only satisfy the customer by word not in work.

I purchased a MacBook Today worth Rs 1, 00, 000/- INR + with SBI-Net Banking as payment mode and they have blocked my amazon account stating they need address verification details. Unable to fax them from my home due to unavailability of FAX machine. I FAXd them using Online FAX service my E-statement with details and they still haven't responded to my FAX or my emails. Customer service also doesn't helps after numerous calls. I have emailed higher level authorities of the same but even after that I am unable to get my issue resolved.

My order ID is :[protected]

Name : Abhishek Kumar

Please someone help me either get a refund or Macbook Delivered.

I have purchased some goods (Baby Diaper + Soap) from Amazon on 26th May with order number ORDER #[protected]. Assured delivery date was June 12th June. Daily wise i use to track the order & finally i see around 10th June its reached the final Warehouse, Kharagpur location . I though it will be deliver with in another 2 days as my place of delivery is located 60 km way from Kharagpur. around 12th June i got a message from Gati that your order from Amazon out for Delivery . I thought it will be deliver on that day which is 12th June, but my surprised, again i got another message on that day evening that due to concern person not available your order has been reschedule for Delivery, but nobody contacted me neither anybody visited my house. i called to amazon customer care they told don't worry it will be deliver. Next day Gati Currier person called me & told i cant go to your location & asked me to come to a location which is around 17km way from my house, i said its not possible because i have some other work to do. Then he said i will return it back & will not deliver. I call to the both customer care amazon as well as Gati both promise me to deliver the product but after 5 days i saw a message that due to unavailability of concern person & address your order is returning back which is not true. Gati was passing the wrong update to me & amazon. I requested to amazon many times not to send any item via Gati KWE, register many complain to Amazon because i already faced two times where product has not been deliver by Gati with faulse reason & update but again they have send via Gati with my recent order #[protected]Tracking #:[protected] & i am very much sure this time also they will not deliver . when i am writing this complain today, also i got the same message for my recent order that my order is out for Delivery. I am asking to Amazon such a reputed organization don't have any mechanism to block a courier partner for a particular customer. If not then i can see a total failure of such a sophisticated software which is using by Amazon. I am totally dissatisfied with the service & problem resolution by the Amazon customer care

I ordered redmi 32gb phone on[protected], paying in advance, but received an excuse that parcel had been damaged hence not deliverable.
On[protected], again I ordered same phone but received same excuse.
On[protected], again I ordered same phone, with same stupid result. (This time I v made a fool of myself, by ordering it through amazon pay mode. The result is I got my refund in amazon pay, where my money is unusable since I Couldn't order the phone today during sale)
Amazon India had been my first choice for years now, but, the experience this time, especially with the phone, and the customes care people, has been bitterest. Please ensure the delivery of the phone (which can not be damaged all the three times, except due to the conspiracy) or refund my amount to my saving account. Amazon you gave me a lifetime lesson not to trust you in future.

I booked 2 orders 1st[protected] & 2nd[protected], both orders i did not received and the amazon order status mention - i received both the orders. I already payment done at the time of order booking, and i called to customer care from last three days, they said received ur both order or at the time of order u also show ur id proof... Its totally fraud,, no courier boy came at my house, and i did not received any type of courier or not shown any type of my id proof,,,,,,, is amazon company is doing fraud with all the customer.. This is my worst experience with amazon india... As compare to amazon,,, flipkart is giving best service to our customers... I buy so many products from flipkart, it was amazing experience with flipkart, 1st time i buy 2 mobiles from amazon but this is my bad experience i never go with amazon in future... Amazon doing fraud with customer.. I am doing complaint under as consumer form again ur fraud doing with me..

I bought a led tubelight (Pack of 2) worth rs. 1720,, in whihc one is working and one is not wokring.. So,, i rasied the request to replace or retunr,, they asked me to self retunr it and you will be given the refun but the courier wala is not accepting,, because it is glass item,, seller is telling if i dont reciveve it safely,, i am not responsible.. I requested amazon for retrun help,, they said they will contact seller and come back but they are not ehlping,,,, 4-5 times i have aksed them.. Pls tell me what to do..

I hold prime membership. But most of my orders where not delivered on time. One or two times are fine, but Amazon keep on repeating. Find the below orders which i faced same issue:

1) Order#[protected]Placed on 30th June, Received today)
Took 5 Days to receive

2) Order#[protected]Placed on 20th June, Received on 27th June) -- Took 7 days to receive

3) Order #[protected]Placed on 12th June) -- Not received even after 10 days, so i cancelled.

4) Order#[protected]Placed on 25th may, got 29th may)

5) Order #[protected]Placed on 16th may, 24th may) -- 9 days it took.

All the above orders are prime eligible orders, but none of the orders i received on time. Worst service to the Prime customers. What answer amazon can give?
I request amazon to cancel my prime membership and refund me the amount(Rs.499)

Loop any higher officials if in case customer care couldn't solve my issue. Disappointing service.

Booked order#[protected] in amazon. I got an email that an attaempt was made to deliver on3rd july but no one was there to take delivery.
1. Address to be delivered is factory and it is functioning round the clock.
Under such circumstances how a mis-leading information that parcel returned on account of non availability of customer.
2. When contacted your customer care, it was informed that if you want the parcel same has to be rebooked and cut the phone.
3. It is not the first time and in our office such incidents have been happened.
4the tracking number is[protected] and i have not been contacted by the courier person in case of non availability of address or any other reasons for not delivering the materials ordered.
On account of this delay we have experienced much difficulties and loss for not delivering the material which was waiting for that particular material.
Kindly let us know the status of the ordered s product

My mobile number is [protected] I was trying to add money in amazon pay.
money was succesfully debited from bank and not credited to amazon pay and also my account has been locked.I cannot open my account because it has been locked I got a message in which they told me to fax all details I have faxed but also no respone . I have mailed my all problems to [protected]@amazon.in, no response at al.l

Amazon replaced my previous order dated (22/06/2017) with new order and told me it will delivered by 4th july. Yesterday i have got message that order is delivered but i did not received my priduct.
I contact customer care many times but not satisfied with the help provide by them. Also amazon refuse to give me details of courier service. Now they told me to wait till 6th july. But now thus is high time im facing this problem 2nd time. My product is almost of 40k and i have paid already.
I request consumer forum to look into this matter and take serious action against amazon.
And guide me what should i do??

Thanks
Abhijit

I purchased shoes from amazon.in. I used only two days. They provide to me very poor condition shoes. As I applied for return, they behave me very rudly on call to pickup time.
I called customer care they also given me fake information to save their job.
They given me very poor quality product, due to this situation I was unable to attend wedding of my friend.

Amazon customer care agent also very rude and given me fake information.

Amazon also giving fake information to customers, they scheduled a time period but deny on pickup time.

Hi,

I have ordered below item on 29th May 2017 still I don't received and I don't get proper message. Please provide current status ASAP.

1 of R.J.VON - Pretrol Tank Cov...
Order ID[protected]

Regards,

They told me to return your money in 5 days. but they are not not giving my money and they providing very very bad services. Even we want to talk his/her senior but they are not connecting. what kind of service you are providing. I want my money back. please tell me how much i will wait.

Mukesh babbar
Mob No. [protected]
Email-ID - [protected]@gmail.com

Iam ordered the mobile phone in amazon shopping the message is coming the product is delivered but iam rececive the product
please contact my mobile phone number;[protected]

another complaint ;
very very worst parcel service iam shipping adress giving iam not receive
the product in home. here after iam receving the product in home
please sent courier man to the home

I ordered a one plus 5 from Amazon and after placing i noticed an error in the address.I initmated the customer care about the error and was informed that the shipment will be redirected to the new address.(Attached email confirmation from Amazon also confirmed about the change in address)
Its been 9 days since the confirmation, I haven't received the product.

I have been speaking to the customer care guys for the past 9 days and was consistently reassured that the delivery would happen.I am yet to recieve the product.Amazon which boasts about its effective customer service actually sucks big time.

Sir me apko batana chunga ki mene amazon se ek Maharaja ka mjg magaya tha jo ki mujhe damage delivered hua tha useke baad mene return process ko follow kiya to muje Amazon walo ki taraf se koi response nahi mila to fir mene unko kai bar call kiya wo hamesa mujse ekhi baat kehte hai ki 24_48 hours ka wait kare abtak 14 din ka wait kar chuka hoon mujhe abtak apna refund prapt nahi hua hai so meri apse request ki meri problem ka solution jaroor nikale apki badi mehrabani hogi

Hello,

I had purchased Gillette Fusion Proglide FlexBall Manual Shaving Razor Blades - 8s Pack (Cartridge) from Amazon India on 22nd May 2017 vide the Order Number[protected].

When the Product was delivered, I was travelling. Two days back when I started using the Blades, I got irritation on my skin. Today, again I had the same experience. Blades are different than what it used to be.

Overall I feel there is a Quality defect.

Today when I called the Amazon Customer care agent "Ravikant from Pune office" and complained about the Product defect, he said he agrees to the problem but cannot do anything as I should have given the complaint within 10 days post delivery. I told him that I was travelling but he refused to budge in. He also didn't allow me to speak to the Manager.

I feel that I have been cheated by Amazon India by sending the defective or duplicate product. I have the Original Blade and can see the difference clearly. I want a strict action against them.

Thanks
Best Regards
Ritesh Sahu

Our order no[protected] dt 25th june 2017 for lenovo k6 power (gold, 32 gb) (3 gb ram)
The same was delivered to us on time on 27th june 2017 - but the same was a defective piece and was returned on 28th june 2017.
It was supposed to be delivered to us on 29th june as per their message.

Thereafter we recd an sms on 29th june that the same shall be delivered on 30th june.
Forget 30th june, inspite of sms that it has arrived in mumbai on 30th, june, it did not get delivered on 1st july 17 the deadline given, but thereafter too their sms (as also customer care) told us about delivery being done on that day, but it did not get delivered. Again they confirmed it shall be dlivered on sunday 2nd july then monday 3rd july, by 11.00 am; but the same was not delivered till now.

I have ordered a Saby food Gelatine powder-100g on June 2nd still I didn't receive the product.
I have been waiting for 1 month but no update from Amazon.when I call to customer care of Amazon they are not responding well.Every time customer care representatives are saying to wait for 1 day we will try to deliver it by tomorrow. I have waited and days are going on but no update this is not the first time for me I have already faced this kind of delay for my previous orders also.Kindly provide me justice I want my product, not the refund.