Amazon India Complaints & Reviews

Amazon is a trickster. after choosing an item specifying cod- cash on delivery, we are told by amazon" this item is unavailable for cash on delivery."
what is this?
after going through the entire tedious procedure- verification on phone, filling in address name and other details, we are told that what we ordered is unavailable on cod although we chose that particular item only because it had cash on delivery option!
why trick shoppers?
the juggernaut Amazon is just another rouge company after all.
want to alert potential buyers about this rogue.
sincerely
scherie vazir

I have placed Order #[protected] on 16/3/2017 Premium Quality Car Bike Tubeless Tyre Puncture Plug Repair Kit
That day payment declined but next day I paid through Axixs bank, the amount is deducted from my Account also.
But There is no confermation of My item Else return my money.
xis Bank.
Bank Axis Bank Account No.TARUN MONDAL([protected])AmountRs183.00Transaction TypeDR
Transaction Date17 Mar '17Transaction DescriptionINB/[protected]/AMAZON DEV CENTER IND PVT LTD(

I ordered a product kore dumbbells from this site order suppose to get delivered on 16th March 2017 but till now it didn't get delivered.from past 4 days they are saying the same thing that your​ product will be delivered tomorrow and when I call them they again say the same thing .And they also blamed me for not receiving the product which is not true my family was home that day.

I ordered puma shoes and I made pre-payment unfortunately I received fake shoes actually it was first copy of puma shoes, I hate amazon and I stopped buying any product from Amazon.

The Order#[protected] was placed on Amazon India on 22nd Feb 2017. The recipient was suppose to be Mr. Prafulla Chandra panda (Berhampur Orissa). The product was mentioned in the website to have delivered on 3rd March 2017. On touch basing with the recipient, I cam to know that it was not delivered . On contacting further with Amazon and the seller it is mentioned that the product was successfully delivered and signed by A. Jaeyasri. After waiting and deliberating for 2 weeks, we raised an escalation within Amazon to refund the amount 4201 rupees. After one week, Amazon responded as follows.

"Greetings from Amazon.in.

As stated earlier, We can certainly understand your concerns about the A-to-z claim for order[protected] being closed.

We have reviewed this claim and as per our records we have confirmed that shipment is delivered to the shipping address you have provided on 3/3/2017 with signature acceptance.

We advise you to check with your family members on the delivery of this order.

Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.

We understand that you may not agree with this decision, but this claim will remain closed.

Thank you for your interest in Amazon.in.
"

---
...
Account Specialist
A-to-z Guarantee Program

---
..
Account Specialist
A-to-z Guarantee Program

Placed a order on amazon. In on 10 th of The order no[protected].amount. 31500 rs.order was confirmed. Payment was made online. Order was supposed to be delivered on 18th of march. On 17th I get message from amazon that my order is cancelled. Reason is "seller don't have product in stock ".I tried contacting customer care through chat option and phone both the representative were giving same replies that the product is not in stock so my order is cancelled. And they just disconnected the phone and left the chat window. Their behaviour was very imprudent. They were arrogant. Now the same mobile is available at Amazon but it is priced 3000rs higher than what I have bought. I think this whole thing is a setup between seller and Amazon to use people's money and making buyer helpless topurchase the same same product at higher cost.I want to know what action can be taken regarding this matter. Thankyou

I have order iphone6 on 17th march under order no.[protected] which was suppose get delivered under granted delivery by 18th but neither did till today when i call helpline they always share wrong information and they just make false commitment and still i am waiting for my product i am very disappointed with their service
soon will draft legal notice to amazon india

IPhone SE, FBA (Prime)
The evidence:

1) Sealing was poor. Box was probably resealed.

2) The graphics on the rear of the box were totally different from a genuine iPhone box.

3) Documentation and SIM card ejector tool missing.

4) SE comes with iOS 9. My iPhone came with 10.2 out of the box. Clear sign of being tampered before. I couldn't have done this myself because the latest version is 10.3 and I got this phone on 18th March 2017. If I would've updated, it would have been 10.3.

5) On checking the serial number with the website, I find that the phone displayed on the website is Gold, whereas mine is Space Grey

6) Many buyers have reported cases of missing phones, documentation etc. My case is not a unique one. This has happened before.

Action taken by me:

1) Contacted customer service. They refused to replace product. I wanted a refund.

2) Called again. They still only agreed to replace, not for a refund. I want a refund because there are many customers complaining about tampered iPhone SEs. There is no guarantee that I will receive a proper product next time.

3) Called for the third time and they refused to give a refund again. This is utterly disappointing. My phone clearly has been tampered and many users have the same issue. Yet, I cannot get a refund because it is against their "policies".

Don't be like Flipkart, Amazon. People HAVE RECEIVED REFUNDS FOR IPHONE SE BEFORE. I want a refund.

Attached images show:

1) No documents

2) Box not genuine

3) iOS 10 (and not 9)

I placed and order and it was not as expected so i wanted my refund so contacted the amazon assistant but with vain... I couldn't get my money its been so long and i really don't appreciate this. I have contacted amazon service but they never favoured the refund. The seller already requested for return but amazon was not responding as i thought.
Inspite of talking to the seller and amazon service my issue was not resolved yet.

I bought Samsung S7 Edge 128gb mobile from Amazon on March 16th, order id is #[protected].
After 2 working days passed, I got an order cancellation email from Amazon. I shocked when I saw the email first and the reason for cancellation.
The reason is, "Your Amazon.in order[protected] has been cancelled due to a seller pricing error".
How this come even without contacting me before cancel the order.
They should check the price properly before they display the item in the site. Instead of that, they simply wasted my time of 2 working days.
Really its not all accepted.
When I asked the customer service they simply said apology.

Hello, my name is sachin, with reference to the order number[protected], this is the very third time i'm experiencing the delivery issue, it was supposed to be delivered on 15th, i had the sms. But as i had an experience from gati with two orders previously, they didn't deliver, and yet its not delivered even after three days, i had contacted amazon twice about this, they just keep saying we will update, but nothing yet, and above all the order status says that the delivery was attempted and i was not available, what more annoying this could be, i'm totally annoyed with the amazon now, as i had already said that plz never deliver anything from gati again, and now its happening again, they don't have any kind of importance for time, at all.

I had placed an 64GB pen drive which is costing 2048/rs. And when i had received the product i saw on device it is showing 1550/rs only. When i had esclatted it Mr. Hussian from Esclation department he is no where concerned about it always he is asking to place it for refund. No where help full even for refunf he is help less and also i asked from replace ment he is unble to do that also which ever is similar product or same with same price.

I have received my ordered merchandise viz levis leather belt on 17th march 2017. On opening the product I found it looking like old and used and the quality was sub-standard. It was not looking brand new. I request you to send your agent to receive the same because I want it to be exchanged or else return money back. The product details are as under:
LEVIS MEN'S LEATHER BELT[protected]_100_BLACK)
COST-1699
ORDER ID:[protected]
VAT NUMBER- [protected]
CST NUMBER-[protected]
INVOICE NUMBER-KA-BLR[protected]

SOLD BY:
CLOUDTAIL INDIA PRIVATE LIMITED
ANJANEYA INFRASTRUCTURE PROJECT NO.38 & 39
SOUKYA ROAD, KACHERAKANAHALLI
HOSKOTE TALUKA, BANGALORE RURAL DISTRICT
BANGALORE - 560067
KARNATAKA, INDIA

I purchased one plus 3T from amazon and it was delivered to me on 15th march.

Phone has several issues like:
1. Battery drains so soon(I did not expect a 3400 MAh battery could last for 6-7 hrs only ).
2. It has heating issue as well. After I downloaded 2-3 apps using wifi, phone started heating as hell.
3. Not able to download apps from play store.
Yeah, using roaming data. I read several posts also regarding this but those solutions did not work for me.
I think there is something wrong with the mobile i got. So, please schedule a return asap.

I purchased one plus 3T from amazon and it was delivered to me on 15th march.

Phone has several issues like:
1. Battery drains so soon(I did not expect a 3400 MAh battery could last for 6-7 hrs only ).
2. It has heating issue as well. After I downloaded 2-3 apps using wifi, phone started heating as hell.
3. Not able to download apps from play store.
Yeah, using roaming data. I read several posts also regarding this but those solutions did not work for me.
I think there is something wrong with the mobile i got. So, please schedule a return asap.
I want to return this mobile, talked to customer care of amazon but it did not work. Also I downloaded that 'smartchk' app ( as i asked to do so) did that check but getting a flash message as 'contact customer service'
Looking forward for a positive response.

I purchased sugar bear hair vitamins from amazon at 5999/- where else i was unaware that the official site www.sugarbearhair.com is selling the product at 1998/- i filed a claim but it got rejected, when i called amazon customer service was not ready to help they just told me distributor (Amazing Fab) is selling the product at this price.. Amazon is cheating customer plz help

Hello... Sir
I have ordered mi max prime 128gb (Gold)
On amazon india website then the mobile was defective.. So i want to return the product amazon india... Amazon has been returned request created then the items was picked up... Amazon refund initiated on 07/03/2017 and give me a message the amount has been reflect on your bank 12/03/2017.. Below mentioned the details on amazon india refunded email
Hello,

Your refund of rs.19999 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is 547979.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

But today i see the amount does not reflect my account... Then i have called amazon her executive officer says plz called your bank customer care and give the transaction id then your problems was solved... Sbi customer care says me... I don't check the transaction id on another bank so plz escalate the issue on your amazon customer care... Then i have called amazon... Her executive says plz charge dispute file claim... Plz contact on your bank customer care and says i want to claim charge dispute file... Then i have contact bank customer care. Her super visor says me. I m unable to file claim so you can contact amazon india regarding your refund...
Dear consumer complains i m harassing
Plz help me. Dear

Www.amazon.in is running a scheme gives me a offer to refer a friend 200
According to this scheme
when i refer a friend i also referred it via [protected]@ gmail to my friends to join amazon.in,
Me and my friends did all the according to the terms & conditions
and when refered coustmer successfully placed his
1st order of 300rs or more then after 1 month i will get a gift voucher of 200rs .
I reffer a friend to join it, and she successfully join it and placed her 1st order.
Her registered email id is (my frend join amazon the Date-09/02/[protected]@gmail.com &
and 2 more other friend )
Now 1 month the refral friend They also delivered his/her product
but amazon.in dont gives that voucher. I complaint too many times but they make me fool and they said we have filloped our
form this type of answer i have complaint many times but first complaint amazon cs team VINO he answered me"UR GIFT CARD ISSUEing u DATE 16/03/17 AND HE ESSALRTE
MY PROBLEM THEN REFERAL AND EARN TEAM ANSWER ME
Your Account Amazon.in
Message From Customer Service
(Hello,

Thank you for contacting Amazon.
I apologize for the delay in payment of your gift card.

If you've successfully referred a friend/family member to Amazon.in, you will receive a Gift Card issued via email within 15 more days.

Please be informed that all the gift card would be definitely added subjected to the conditions as mentioned on the below link:
https://www.amazon.in/gp/help/customer/display.html/?nodeId=[protected]
I hope this information helps. Thank you for choosing Amazon.
Warmest regards,
Shashikanth
Amazon.in)

BUT 17/03/2017 TODAY I HAVE COMPLAINT REGARDING MY REFRAL BONOUS AND REFRAL TEAM REVANTH SAY ME

(Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I'm Revanth from Amazon Refer and Earn program.
I understand that you haven't received the gift card yet, I apologize for the same. However, we have investigated into your referral account and see that you do not qualify for the referral bonus.Our system is automated and precise enough to follow the eligibility criteria. I'm so sorry, but we can't offer any additional insight or action on this matter.However, I would encourage you to continue referring friends and family outside your current circle in order to qualify for the bonus. Any qualifying accounts would receive the bonuses into their accounts automatically within 30 days.Your patience and understanding in this regard are highly appreciated. We hope to see you again.Warmest regards,
Revanth )
SIR They MAKE ME FOOL PLZZ SIR HELP ME REGURD MY PROBLEM THE REFRAL TEAM SASHIKANTA AND REVANTH THEIR ANSWER DID NOT MATCH, SASHIKANTA SAID- I apologize for the delay in payment of your gift card. BUT Revanth inqury say Our system is automated and precise enough to follow the eligibility criteria.
I'm so sorry, but we can't offer any additional insight or action on this matter. What the hell customer serive plzz take necessary action aginest them and
cs team name is (vino, Naman S, Simran kaur )
.Please help my emegency mobile number is [protected].
Thank You Purandar prusty.

I had ordered an iphone 7 on 15th March using prime membership, i was assured that the delivery will happen by 8:00 PM on 16th March. after regualry following up with the service executives the delivery was not done on 16th March. Also the executive were no giving any correct information that the delivery will not happen on 16th.

Till 8:00 PM on 16th March all the executives were stating that they mill delivery the package by 8:00 PM. the moment the clock tie was 8:00 PM they started saying it can be delivered today and will be delivered in 24-48 hrs.

The information provided by executives is incorrect and misleading the customers. also what is the point if you avail prime membership and still are unable to receive the delivery on time

Sir
I submit the following details for references while I confirm that My TITAN wrist watch purchased through you (details given below) are meeting the standards - The water vapors are leaking in and case glass becoming foggy for many hours ( recently the watch got slightly wet while I walk in Rain with umbrella- I noticed the watch has manufacture of defective construction ). Since It is with in guarantee period and also believe the dampness due to non waterproof can affect 'time' through malfunctioning the electronics . Kindly let me know the next action I need to follow from my end -
DETAILS of PURCHASE
Amazon
Your Orders | Your Account | Amazon.in
Shipping Confirmation
Order #[protected]

Hello shaji Karun,

We thought you'd like to know that we've dispatched your item(s). Your order is on the way. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.in.
Arriving:

Tuesday, June 14
Track your package
Rechnung drucken Your package was sent to:

Shaji N Karun
piravi, 25 Udarasiromani Road, Trivandrum
THIRUVANANTHAPURAM, KERALA 695010
India

Your package is being shipped by Amazon Transportation Services and the tracking number is[protected]. Please note that a signature may be required for the delivery of the package.

Shipment Details
Titan White Dial Men's Analog Watch - 9162SL04
Sold by Adonis Biz. Rs.3, 495.00

Item Subtotal: Rs.3, 106.67
Shipping & Handling: Rs.0.00
Total Before Tax: Rs.3, 106.67
Sales Tax Collected: Rs.388.33
Shipment Total: Rs.3, 495.00