Amazon India Complaints & Reviews

I ordered Oneplus3t on 27 th March, at the first my phone number was not updated i got that update very next day on 28, I even revived a reply saying that I will be getting my package within 24 hours, since then I have been calling Amazon for update am only getting false commitments and promises, i have already paid for that device, and yesterday surprisingly its showing as its delivered
(Package was handed directly to customer The delivery receipt was signed by Jyoti Babu Devale
PUNE, IN)

I have called amazon for 14 to 16 times but m not getting any positive response ..

Please help !!!

I ordered Nexus 5x from Amazon India. Now My phone has stopped working at all and when i took the phone to the LG Service Center they refused to provide the service since the invoice doesn't contain IMEI number of my mobile. Amazon has accepted that this is not a big of a issue and it will be resolved quickly but now they have been stalling me for few weeks and still saying to wait for a week. As per other complaints on this forum people didn't recieve the invoice with imei number like me. But my phone is just on the verge to be out of warranty and i need that invoice with IMEI number.

Hello,

The order id ORDER #[protected], was returned on 29th march 2017 . awb tracking #[protected] for the return .

I have not received the refund till days . i called customer care several time .

they are not giving me a definitive answer .

Please help me get the refund .

cost is Rs 5500

-Deepu

I ordered a Sandisk dual pendrive from amazon. Order id[protected]. The package was supposed to be delivered on 2nd April 2017. I had to call the customer care at 6pm and ask him to have my package delivered that day itself. He told me it'll be delivered by 8pm. At around 8.45 pm i get a message that my order is out for delivery. Within 15 minutes my order status updates to delivered but i haven't received my package. I call the delivery guy and he tells his guy left the package at the door. I received no calls from amazon or the delivery guy regarding my package. I have been following up with delivery guys and amazon customer care but to no avail

I am facing issues in returning the subject order. Seller has clearly shirked off his liability to arrange the pickup and put in on my (buyer) shoulders. Amazon customer care says that they are not able to arrange the pickup with any of their courier partner from my home address, which actually is false since multiple pickups, in past, have been arranged by Amazon for my orders from the same address. Now I am instructed to arrange the return by myself in 3 days, else my claim will be cancelled. This is so unacceptable and unjust for a buyer. I am amazon prime account holder and unfortunately stuck with no help from Amazon. Please resolve.
Regards,
Vatsal Mittal
91-[protected]

I have received a damaged tv product on 30th march 2017. I ordered for the replacement on the same day. Still, they have not picked it up and now they are saying that we don't receive damage products.

On the day of the receiving the courier, i did checked and told the courier boy that the product was damaged and asked him to take it back.in return, he told me that we don't accepts products in such fashion and asked me to raise a replacement request. & now after so many days, still they have not picked it up and every then and now they are cancelling my request regarding the same.

This is how they have done fraud and cheated with me. Kindly help on such issue.

Thanks & regards,
Jubin mehta
[protected]

Amazon online shopping site me net banking ke through wd my passport ultra hard disk 1tb jo ki 3930ka tha order dia.. But uska delivery details amazon site me show hi nhi kr rha tha.. Aur maine amazon ke customer service me 12times call bhi kia to unhone 1st time bola ki order late hai..2nd time order nikl gya hai cg ke lea..3rd time order phuch gya hai raipur chhattisgarh me pr delivery hua ni hai4th time unhone bola ki delivery ke lea milk gya hai.. Tb tk delivery date se 5din jyda ho gya tha.. Then 5th time bola ki aapka product damaged ho gya hai to new provide krayenge...6th time me call kia to customer care ne bola ki aapko refund kr diyajyega 14days.. Bike maine order cancel hi nhi kia tha na hi refund ka bat kia tha... Aur to refund 14days me aayega.. Mtlb mera money 1month unkr pas rhega.. Aur abhi to mera order details site se remove hi nhi kiya gya hai.. Product abhi bhi on the way show kr rha hai.. Na product mila.. Na 1month to money.. Sath me time waste.. Aur to bad service.. Na hi product.. Mlna money mila abhi tk

On 3rd oct'16, i placed an order for moto g phone+ 2 jbl go speaker with order number #[protected], i was supposed to get a cashback of rs. 1500 if i pay by hdfc credit card, i paid by my hdfc card only. On 14th nov'16, i got a mail from amazon saying that i am eligible for this cashback and i will get it by 5th jan'17. Till date after repeated complaints to amazon team along with complaint to their ceo, nothing has been done. They claim to have paid rs. 601 as cashback but i didn;t receive that and when i contacted my bank they have categorically stated that they have received no cashback from amazon. Now, amazon has even stopped responding to may calls or emails.

To File Dispute on refund
dear sir/Madam,

I have purchase some item online through Amazon on 16MARCH 2017 for the amount of Rs.1599.00. I have returned the order on 23th march 2017 as the item was not fulfill the requirement by the service provider. I have received message from Amazon that refund is initiated on 23th march 2017 with the details mentioned below and amazon gave me
Refund reference no.4896036344666350003020 and Authorization Code: 942909
please locate my refund and credit my account as soon as possible.The SBI customer service is not helping me.

Thanks and regards,
G.Suresh Kumar

I have ordered one mobile phone from amazon india on 30th march which was delivered on 1st April. When i opened the box there was no mobile inside the box.
When talking to customer support they said we are not sure why this happend and hung up the phone on my face.
The details of delivery boy which i got through message was different from the person who came to deliver the box.

This mater related with refunding of Amazon Pay Balance to my account as they failed to deliver the product after several attempts. I ordered a product in January which they failed to deliver in several attempts. Lastly the customer care told me that we will refund Amazon Pay Balance to my account & sent me an email also. Now it is already more than 2months they did not do their promise. Again after calling them several times i am getting reply it will be done in a day which is again saying false. what actions can be taken?

For multiple orders we had the same issue - Product says delivered but I didn't receive the courier at all. we usually opt for pre paid orders. but the courier guy always delivers to wrong address . but this time he has given wrong contact number and the courier is not at all delivered but the website says it is delivered to me with my name signed .

order details -
Courier: Amazon Transportation Services, Tracking #:[protected]

Dear amazon i would like to inform you that i am still waiting
To return in my amount yes bank-mastercard, 1, 454.32rupees
Due to cancel my order tr. N.[protected] before
Ten days, please inform me.
Regards
Cpt. A. Michas.

I have ordered "mcp house of quirk round thick tempered glass electronic digital body weight weighing scale" on 25th december, the order id is[protected]. The item was faulty, so i decided to return the item. But unfortunately i have to arrange the return by myself through speed post. And tha't take cost of rs 230, but amazon provide me rs 100 for courier the item. Most awful thing is that the price of the item rs 550 is still not credited at my bank account, but at amazon website it's showing that the amount is already refunded, but i have no clue or evidence to chase my bank about the refund. It seems like that nobody in amazon does not care about if the amount has been properly get credited or not. Completely dissapointed.

I recently bought a mobile/hand phone and it was showing that the same will reach by 1st April, 2017. At the end of the day started showing the altered date of receipt as 1st to 4th of April, 2017. and then got a message/mail that they could not deliver as no one was available at the given address, whereas i was at my home all through the day...

This makes me wish that with the Amazon Prime membership I had the option of having my goods guaranteed to be delivered by a reputable and reliable service, and not the unscrupulous lot that currently shares a name with Amazon, and that should speak volumes. I don't see myself renewing my Prime membership when it comes up.

Especially after specifying that it was for some one special on a very special day too they did not put any extra effort...however i was later shared by a message stating the Phone number of the agent who will be delivering the goods to me, and his number was switched off ...they spoiled all the fun...and did not even feel sorry about it...i kept asking the agents to escalate the matter for immediate resolution but to no avail... i told that i will accept the good only if it is made for FREE against the agony, frustration, pain, embarrassment, etc etc. ...else cancel my order...no responses to the same...

I felt cheated on 1 April 2017 and assumed this is their way of wishing April Fool.

Anyways, this experience has made me loose all the confidence that i had in brand AMAZON.

Order #[protected]
Prashant Goyal

Hi, i purchased micromax canvas tab p680 tablet (8 inch, 16gb, wi-fi+3g+voice calling), grey on this date 10 march 2017 but i didn't receive invoice yet. I talked to customer care several times but they are not providing me invoice so please resolve this problem as soon as possible & send me my invoice on this email id. Rajrana. [protected]@gmail.com
Pfa

Thanks & regards_rajesh rana
[protected], [protected]

I booked HP Printer which was to be delivered on[protected] at Roop Nagar, JAMMU address. Since I reside in Srinagar the item was not delivered by the seller there, I booked at my Jammu address. On[protected] I was provided with the cell No. [protected] pertaining to delivery boy. I tried on 31st and 1st April also. The message was "THE DESTINATION U R TRYING TO CALL, IS NOT AVAILABLE". I was told by one of my friends that like cell number, whether the pack has been sent to Jammu is also doubtful. I was to leave for Srinagar on 2nd April, 2017 but still waiting for Amazon courier. I booked so many complaints with customer service, but of no use. They could only say the word "we r sorry for the inconveniences caused to you.
I hope Amazon will definitely introspect.

Afzal Naqash Jammu
[protected] / [protected]

(Account ID: [protected])
I would like to highlight my last purchase experience. I had order Swiss military Bluetooth speaker, which was supposed to be delivered in 7-8 days.
On delivery date,
At 11:30 AM, Delivery guy called and said please come and pick up your parcel and pay 999/- (COD). I received the product and paid money.
At approx 1:30 PM, I received another call other amazon delivery guy. I asked him which product. he mentioned Bluetooth speaker. I said, i have already received the product, this might have been come by mistake. so cancelled the order.
Then in night, when i have opened the product, I was surprised by seeing it. They delivered Nova hair clipper instead of Bluetooth speaker.
I have taken the pic and forwarded to Amazon and also talked with customer care.
He agreed, this might have been done by mistake and initiated return pickup.
Now i returned the product and called amazon customer care and he is denying about it. He said, product is not delivered so it can't be returned (which is already returned to pick up guy). and every time i call i need to explain from start. it's frustrating service which has never been expected by Amazon.

I have order glue gun on 31 March 2017 TOP for transaction Amazon is 14010261complete
From my account already Transaction Red No IGABAZVQC4 Rd 599 on March
And they Sen message order cancellation order[protected]
But till now they did not return My money back in my account please return My money back

I did not order this product. Charge on my Visa is $27.97 . please take this off immediately.