Amazon India Complaints & Reviews

Amazon.in sent me 2 iphone charging cables jabox. I was promised 6 months warranty
That nothing would happen to the cables, i didn't physically damage the cable
(Nothing has happened to the cable by me) it just worked for 5 weeks and and suddenly stopped working so happened with the second cable as well.

So, now i would like to use my 6 months warranty charge. I want these cables to be replaced in less than a week as 6 months are not over yet.

Please do replace these 2 cables.
Courtesy, adhiraj gandotra

Delivered refrigerator 5 days back. No one so far visited to install the refrigerator. When contacted yesterday Amazon customer service told me to call back within few minutes so far no reply. Lg people provided one mobile no but the technician not lifting phone. Both Amazon and Lg centre services are poor. If this continues people will not go for online shopping.

Order id:[protected]

Sir,

I am colonel mahendra pratap choudhary and reside at m-416, 13th floor, tarapore towers, andheri link road, oshiwara, andheri (W), mumbai-53. My telephone no is [protected].

On the 7/9th of november (Please pardon me for not having been able to recall the exact date but it is on the same day as the above quoted order), along with the above order, i had also placed order for dumbbells and four additional weight rolls of one kg each. I have already paid through my credit card for all the items details of which can be provided as and when ai receive my statement of account for the month by the 30 march. I was promised that the delivery for other is likely to take place up to 27 of the month.

Before i could save the mails and orders my pc crashed and have lost all data. Now when the pc has been repaired i find that under my orders none other orders are shown for which i have already paid. Two of these are (A) dumbells 10 kg and two pairs of additional weights (Rollers) of one kg each. It is likely that another order also may also could have been placed which i do not remember. This because of the bullet injuries sustained in an anti terrorist operation blue star where i saved the president of india in the golden temple in 1984. One bullet had hit me on the head and my shoulder is destroyed completely by another three bullets. Due to weakness of hands i have been adviced exs at home as i cant go out to gym hence this orders.

Please help

Colonel mahendra pratap choudhary

Complained about the tampered product as always the blunders of customer service this is the replay when i kept cc to the head of amazon.

Amazon
Your account amazon.in
Message from customer service
Hello,

I'm harsha from amazon.in's executive customer relations team. Jeff bezos received your email and i'm responding on his behalf.

Thank you for giving me your time to speak over the call. I do understand your concern that the item in the order no:[protected] that was delivered appears tampered and i'm really sorry about that. We continually monitor the quality and accuracy of the products listed and sold through amazon marketplace and take complaints of this nature very seriously. Having said that i've immediately engaged our internal teams to further investigate the concerns associated with the issue you have reported to take corrective action so that such incidents do not recur going further. To help you with the issue you are facing with the mobile device you have received recently, i request you to place add the return pickup address of your preference to your amazon account and let us know the date and time preference for the return pickup to be completed.

Regarding the concern you have addressed about your experience with our customer service team, clearly, we’ve upset you and i want you to know that getting to the bottom of this is just as important to me as it is to you. We realise this incident reflects negatively upon amazon.in and the feedback you've provided will be used in reviewing the service provided. We'll initiate appropriate coaching and feedback for the associates responsible for the mishap. While we're unable to send a physical apology letter, please treat this email as a formal letter of apology from amazon. While i understand that your faith on amazon services has been tarnished to a degree on account of these experiences, we'd treat your complaint with utmost priority and promptness to ensure a better shopping experience in the future. We will make every effort to evaluate the information you have provided, and try our level best to lead it to program changes or enhancements.

Thank you for giving us an opportunity to fix this. We appreciate your understanding and we look forward to seeing you soon again.

Please use the survey below to tell us about your experience today.

Warmest regards,
Harsha a.

My replay

To resolution-in+[protected]@amazon.in
Cc [protected]@amazon.com today at 16:36

Dear mr. Harsha
This mail is in revert communication to your confirmation of yours.
I'm harsha from amazon.in's executive customer relations team. Jeff bezos received your email and i'm responding on his behalf.

Dear mr. Jeffbezos
Mr. Harsha has listen to all the communication that has happens to to customer service, above is the finding from him similar findings have been communicated to me by me selvin to my astonishment it is the same department who has disconnected the call on face last time ie mr selvin am i in right communication channel

Further this event has came to me in second instance for first there are 6 apology emails sent and every time the feed back mechanism was told to me, annoying to say that there is just feed back explanation witch do not come in practical at all that fact still remain that my case is closed without resolving it with me.

Annoyed with the repeated blunders and the experience with amazon. That is what i need to get it to your attention but some how it is not reaching you in transparency.

O the case with the power bank is closed deliberately for the sake of closing case without understanding human human value.

Econd case mr harsha will enlightens you about the false commitment mails that will be forwarded to you.

It is the humble request to connect in transparency so you get the information to how feedback giving is used as just a word

Mr. Harsha.
Please find the address of hospital where the elderly person is admitted with distress i need to say that this time is coming that a elderly person is made to suffer through the experience of amazon. Not once but twice.

Kokilaben dhirubhai ambani hospital & medical research institute
Rao saheb achutrao, patwardhan marg,
Four bunglows, andheri west, mudran press colony,
Andheri west, mumbai, maharashtra 400053, india
Kindly pick up the product by saturday 18 after friday where i can order the product with that distress.

Thanks
[protected]

Reply reply to all forward m

I had ordered for a mobile phone. After ordering the same i updated my delivery address on the very next day. I have made some calls also to your customer care for the updation of my new address and they confirm me that the same has been changed. I have called you on 11th march, 14th march and 15th march for the same. But today when my order get undelivered from the old address then i came to know that my address still not changed and only communication of 11th march is updated in your system and there is no details of call which i made on 14th and 15th march. This was very urgent for me as i was having some commitments to someone. Please also tell me who will compensate me for this.

When amazon had initiated a refund for order number[protected] on 9th march 2017, it was said that by max 14th march 2017 i would get the refund in my account. And when i contacted them on the evening of 14th march asking why is it delayed, likitha amazon executive said (3-5 business days) will happen only on 15th march and asked me to wait another 24 hours. Now when i contacted them again, harish amazon executive said 5 business days will be completed on 16th march and he is asking me to wait another 24 hours, i mean what the hell, seriously there are heights of giving reasons. I want my refund now.

Dear sir,
This is yogesh lakade. Mobile no. [protected], mail id. [protected]@gmail.com
My order details. Ordered on 28 october 2016 order#[protected]
I have purchase the mobile moto g, 4th gen (Black, 32gb) on cashback 15% on sbi debit card & deliverd on dt. 4 nov. 2016. I have compalint 5 times but amount 15% not credit in my acount upto till date 14 march 2017. So i request as per amozon telephonic conservation with mis lakshmi & vikas senior person of amozon. I have send also attached statement of tranzasation of sbi acount but till date not received amount of cashback offer and today telephonic convrsation tell me u have not eligible for cashback offer so aftre 6 month sufferd problem from amozon so please advise me properly beacuse amozon not considerd my complaint.
Thnks
Regard

Hi i m facing problem regarding my cash back against my order on Amazon i fell cheated they mislead me on 26oct2016 they assured me with an email that i m eligible for cash back & after 4 months they r saying that i m not eligible against tearms & conditions every time when i have contacted customer service they assured me that ill get my cash back of 15% of my purchases Amount will be transferred to my sbi bank account on 31jan2017 but on 8feb2017 they said i m not eligible for any cashback i have long argument regarding this issue & on14feb2017 one of there seniors assured me that if i have a written email assuring me for cashback so i will receive cashback within 3 to 5 business days but i didn't get any money 0n 18feb2017 i again call to cc Amazon 1st they said i m not eligible after argument of 1 hr they said ok we will provide the cashback wait for 6 working days till 28feb17 but when i Amazon cc on 28feb17 they said the same thing that u eill not receive any cashback ur bot eligible under t&c i m feeling cheated & mentally harassed could you please help me

Saw a product on amazon, confirmed amazon customer care if vendor "piloda" is authentic. Ordered product. Product malfunctioned since 1st month of 3 month warrenty .Paid extra for delivery and again for return. Bendor smartly took case till 2 months more. Layer agreed to refund and amazon closed the claim and my refund is nowhere to be found!!
Amazon keep sending mail that payment processed but thers no credit in my account or anywhere. Even the vendor has fooled me nicely and amazon just watched it happening. Vendor is fooling customers by smartly misusing amazon policies.

I dont just want the refund but the price for mental harrasment by the vendor and amazon.

Amazon thinks customers in india arent king but fools. I wont let that happen!!
Call me on [protected] if needed to discuss the case. I am ready to go extra mileS !!

Date: 14th March 2017
ORDER #[protected]
I paid extra amount to get the cell phone delivered by Tuesday 3rd March 2017. Got an sms at 04:07 pm that it was delivered. Amazon has updated as follows, 'Package was handed directly to customer Signed by Dhiraj Kunder'. (Package was handed directly to customer The delivery receipt was signed by Dhiraj Kunder). Came home to find that it was not delivered.(I never received the product nor did I sign for it!!!). Called the courier guy, he said that he did not come at all to deliver. He assured me that since I have paid the extra amount to get it delivered today he or his employee will come within one hour to deliver it. He did not turn up till 11:30 pm. Called him again but he did not pick up my phone.
Called Amazon customer service who showed me how bad a customer service representative could be. Inspite of telling him that my parents were at home the whole day he told me that since nobody was at home it was not delivered!!! I reminded him of the delivery status on Amazon;s website. He placed the call on hold and told me it may have been given to my neighbour or the building watchman!!! (without my permission). Again reminded him of the refused to call the supervisor because 'the manager could not come to his desk because this desk was assigned to him'...sic...
Told him to transfer my call to the floor manager. A guy who 'specialises' in escalation calls spoke to me. He turned out to be the same as the executive. Asked for the manager. He refused to transfer the call. Asked him why can't the manager come to his desk and take the call. He replied' Since this desk is assigned to me...!!!' I didn't know whether to laugh out loudly or cry in sheer agony.
One of the most pathetic customer service experience till date.till date. These people (delivery guys / customer service) spoil the name of Amazon.

I have tried to contact amazon.in since 3 months. Basically, i have paid item based on cash on delivery. I have received the all item. So i given full amount for items. I have checked that item description and quality does not match. So i have returned 2 item but when i requested for refund they start delaying my email response and not trying to contact me. I have requested r4044.

They are saying that send them snapshot of delivered item after 3 months, and they are saying that item is not delivered so they cant refund.

I have returned the item to vapi amazon distribution center. The guy picked two item.

When i try to call delivery man, someone else picked my call from punjab.

I think something fishy going on. I would like to police to investigate this matter. I think cash on delivery is way to obtaining money without tracking.

I contacted amazon customer and the resolution team regarding the cashback. The payment for the said transactionwas done by credit card . The amazon team replied with a very funny answer statting that the money being credited to the debit, and are asking me to contact the bank. They are unable to provide any transaction reference details. Kindly let me know how do I raise the issue further.

My name is naveen, my email id is [protected]@gmail.com, i have baught a mobile from amazon.in on 5th march that was lyf water f1s, with order number[protected], according to amazon seller i should get rs 500 cashback in jiomoney account, but when i received the phone jiomoney refused to give any cashback, as jiomoney said that offer has been expired, and than i contacted the seller, again they said offer has been expired. But at the time of purchase the seller and amazon didn't mentioned anywhere that the offer will expire on 7th march, and i got the phone on 9th march 2017, i contacted amazon many times, but they refused to provide cashback, today on 14th march i visited the amazon again and what i checked that still offer is showing of jiomoney cashback and the product is amazon verified, according to my purchase offer is expired, but they still continue to make people fool by displaying the offers which are expired. Kindly help me out so that i can get my cashback. I am attaching the screenshot which shows the offer even on 14 th march, that was expired on 7th march.

I bought a JBL C100SI In-Ear Headphones with Mic (Black)
Sold by: Tech Show
Shipped: Feb 17, 2017.
This product have little bit of damage. So i was returned my product it was appears on refund. I returned the product on Feb-24. But till now the amount is not refunded.. What's the problem on caught in refund. The refund status is Return request approved . this only showed my account status.. What can i do.. i fully strugled here on this problem. what is the solutin of this issue. the refund tracking id is[protected].
Please take any step to provide any solution on my problem.
Thank You..

I had bought a shoes from amazon which was not fitting in my legs so i returned it but i dint got my refund i made this complaint in december2016 but i din't got the refund till now please give my refund i dint thought that amazon will irritate me soo much sorry to give such complaints but it is true...

Recently I purchased a Globalite Men's Brown Casual Shoes with Watch & Sunglasses (X000KH33AP) worth 599.00 . But it surprising to see that the Wrist watch Supplied was not working, even after changing the battery with new one The INVOICE Number is DL-QNAI[protected] and order number is
[protected].

The watch was not working at all, Hence i kindly request you to check the problem and come out with a proper solution in rectifying this problem.

They are giving the false information to the customers

They said they will deliver the order within 2-4 buisness days for my address and now they taking 6 buisness days.

And literally they are giving me an false information like this

Me: And I am sure that you are not going to do any one of the above
Just to convince me you are saying all these
Monika: However in order to assist you, I will personally make a follow up of your order and frequently contacted the courier and informed them to deliver your order as soon as possible.

But they are not going to do the same

Before Two days same conversation with different agent.

Rahul:Please accept the same.
I totally agree with you.
Me:You will tell that i will escalate with high priority and i will get my product only on Tuesday
Then why i have to pay shipping charges.
Rahul:Devraj, I am also creating a follow-up to get it deliver on the most high priority basis.

I had purchased a Lehnga from amazon that was purple color with heavy work but i received a different product which is baby pink and green color and with less work.
I have tried to return the product but then i found in their site the order status is cancelled i dont know how when i received that product. I have raised a complaint to them but not getting much response and it is being delayed day by day and going in circle from couple of weeks.

Please help me to get rid of this and help me to get my refund.

I m vineet pathania I purchased motorolla G4 +. 32GB. Dated 28october 2016. From ur Amazon site. The time to today 12/3/17. I m very disturb wth ur phone. 3 time I went to service center for ths set to repair . Every time something occur the complaint wth this phone. And every time service center assure it will be k. But I m so much disturb wth ths phone. Ths time camera is not working.
Finally I want to change my set. Ths set I purchased the finance from bajaj alliance.
I want to say I will stop my installment. Or complaint I consumer court.
Tell me wat to do . I m very disappointed to purchase wth u. Amazon is very reputed farm. OK. Solve my problem.
Thanking
Vineet pathania
Order no.[protected]
[protected]

I had ordered for a combo pack including a flip cover, a back cover and a tempered glass for my lenevo k6 power mobile phone hanset on 05/03/2017 vide amazon. The product has been delivered to me on 11/03/2017. But after opening the pack I found that only the flip cover which is very very odd looking because it is not fitting properly and the other two items are missing. I had acknowledged the matter to amazon and now they are cheating me regarding the return of the same even after assuring a schedule repeatedly. The cost of the product is Rs. 389.00. So, please help and suggest in this regard.