Amazon India Complaints & Reviews

I am madhusudan suna from sambalpur of odisha state on 12th of march i placed an order from amazon and the estimated delivery date was 18th march the delivery boy was contacted me on 20th of march i was not available so on 20th o contacted back to the delivery boy for the delivery of my product i gave him my preferred time for delivery 3pm, so delivery boy told me he won`t deliver my product at my preferred time as because he has only few parcel left for delivery and he will finish his work till 1st half of the day and also miss behaved me and he also said to me i[censored] have to complaint then u can complaint on amazon tough the amazon logistic is giving service till 8pm yet this kind of response is not really expected from this organisation and tough it was not 3rd party courier service yet they are not giving time and place utility to customer its a question of amazon logistic service what kind of cheap service you are giving .
I say its totally disappointed i am not going to recommend to anyone to go for amazon

I have been cheated many times by Amazon.

1) I have ordered "Lenovo Vibe K5 (ORDER #[protected]" on January 7th 2017 which has not delivered on time and updated as "Delay delivery on customer request" even I followed up with them for which I heard all lies from them, then got delayed for 4 more days where I lost my patience and cancelled the product.

2) Ordered "J&J baby milk bath (ORDER #[protected]" on March 1st 2017, I got the product with original container filled with duplicate inside it. (Instead of baby wash, I have seen normal adult hand wash).

3) Ordered "Samsung EVO class 10 micro sdhc Memory Card (ORDER #[protected]" on March 3rd 2017, I got the package looks perfect but the product is duplicate which I came to know when I try to start using the product. And one more thing here, I already been used (Proof: I have some music, pics & videos with older dates[protected] date as I remember))

4) Ordered "Lenovo K6 Note 4GB Ram Gold (ORDER #[protected]" on 18th March 2017, with one day delivery Guarantee paid 150/- which has not delivered. When I tried to reach agent, he said he will deliver the product by end of the day. But, when I called him again, he has not responded. I reached to customer care and even for them also he has not responded and suddenly product got updated as "Delay delivery on customer request". Don't get shocked by reading the same sentence again as above because this is what happened.

As this has happened multiple times, I lost my patience and got anger which is why I am posting my complaint here. I think this will take as a big mistake and expecting action against them.

Thanks,
Yugandhar

Order is sent via post, and the expect to go and collect it.
After contacting they order was received, this is the tracking number.

Dear sir,

Regarding your reply above please find attached screen shot & chat with your customer executive. He agree that first time installation is free, secondly find attached scree shot of your Installation & Demo details.. click here you have written refer table below for charges applicable ( if any) clearly mention that fully automatic washing machine standard installation & Demo- Free of cost..So why i have to pay the charge..

You have mention that above email If you check on the product page it is clearly mentioned that 'For requesting an installation/demo for this product once delivered, please call LG support directly on[protected] and provide the product's model name. Installation charges may be levied by LG. Customers are requested to confirm directly with LG while requesting for a demo/installation ' My Question is why you mention charges may be??
what i understand at one place you write free of cost & second place charges may be..why not you clearly mention with amount ??

for this item in installation which is require only 10 minutes.only connection of inlet water pipe & connect only drain pipe, & just fixing rat mesh..its require not more 10 minutes..LG demand 550 amount.LG says if you purchase from dealer we will installation are free of cost & if you purchase online then we will charge 550.. what is this?? what meaning customer Dont by with online platform??

I am very first-raid with amazon & LG also..when i have visit in dealer & showroom every dealer says me dont purchase with online..online platform send a damage & faulty peace as well as online platform not support the customer..He all say True.its my big mistake i trust with amazon ( Apni Dukan) & purchase the product..but when i receive product i check that washing machine in front side slightly damage & patch up work..means every delaer said true..& not customer support for installation..

I think which product require installation if amazon not ready to support customer after your writing standard charges for installation..amazon dont sell this type of product..
I think amazon is only DALAL..he is only intrest from commision from customer & seller.
I am a common man i have save a single rupee then i purchase.

its amazon duty if he sell the product in his platform he will contact the company which ever brand purchase after confirmation of delivery..& he send the person after coordination with company..why customer suffer & make so many phone calls to amazon & lg..

In your mail you have written the warranty may get voided if you get the product installed by the local technician. thats mean you have force to customer to pay the charges..its very wrong & rediclous..

In above purchase i have save only 1000 amount from dealer..Dealer also ready to given in 14700..in only 1000 saving you have told me that you have to pay installation charge 550 & pick a damage piece..& so many first-ration. free...if i buy from dealer i received same day product with zero damage with free installation with warranty..its my Big mistake
Further i swear that i do not by any item of this type with amazon as well as not recommendation to any people.

I forward my big mistake to all the people as well as every social media..so further no any one make a fool..By amazon..

I think amazon is not apni Dukan its make a people make a fool surely dukan..

Regards
Rajendra
[protected]

Please provide DOA letter or Service deny letter to me, for Xiaomi Redmi Note 3 Mobile Phone 32GB purchased from Amazon on August 2016. Mi Service Centre- IT Solution, proprietor Jabalpur MP is not resolved my Mobile problems. Please provide DOA letter or Service deny letter to me, for Xiaomi Redmi Note 3 Mobile Phone 32GB purchased from Amazon on August 2016. Mi Service Centre- IT Solution, proprietor Jabalpur MP is not resolved my Mobile problems.Please provide DOA letter or Service deny letter to me, for Xiaomi Redmi Note 3 Mobile Phone 32GB purchased from Amazon on August 2016. Mi Service Centre- IT Solution, proprietor Jabalpur MP is not resolved my Mobile problems.

Amazon is a trickster. after choosing an item specifying cod- cash on delivery, we are told by amazon" this item is unavailable for cash on delivery."
what is this?
after going through the entire tedious procedure- verification on phone, filling in address name and other details, we are told that what we ordered is unavailable on cod although we chose that particular item only because it had cash on delivery option!
why trick shoppers?
the juggernaut Amazon is just another rouge company after all.
want to alert potential buyers about this rogue.
sincerely
scherie vazir

I have placed Order #[protected] on 16/3/2017 Premium Quality Car Bike Tubeless Tyre Puncture Plug Repair Kit
That day payment declined but next day I paid through Axixs bank, the amount is deducted from my Account also.
But There is no confermation of My item Else return my money.
xis Bank.
Bank Axis Bank Account No.TARUN MONDAL([protected])AmountRs183.00Transaction TypeDR
Transaction Date17 Mar '17Transaction DescriptionINB/[protected]/AMAZON DEV CENTER IND PVT LTD(

I ordered a product kore dumbbells from this site order suppose to get delivered on 16th March 2017 but till now it didn't get delivered.from past 4 days they are saying the same thing that your​ product will be delivered tomorrow and when I call them they again say the same thing .And they also blamed me for not receiving the product which is not true my family was home that day.

I ordered puma shoes and I made pre-payment unfortunately I received fake shoes actually it was first copy of puma shoes, I hate amazon and I stopped buying any product from Amazon.

The Order#[protected] was placed on Amazon India on 22nd Feb 2017. The recipient was suppose to be Mr. Prafulla Chandra panda (Berhampur Orissa). The product was mentioned in the website to have delivered on 3rd March 2017. On touch basing with the recipient, I cam to know that it was not delivered . On contacting further with Amazon and the seller it is mentioned that the product was successfully delivered and signed by A. Jaeyasri. After waiting and deliberating for 2 weeks, we raised an escalation within Amazon to refund the amount 4201 rupees. After one week, Amazon responded as follows.

"Greetings from Amazon.in.

As stated earlier, We can certainly understand your concerns about the A-to-z claim for order[protected] being closed.

We have reviewed this claim and as per our records we have confirmed that shipment is delivered to the shipping address you have provided on 3/3/2017 with signature acceptance.

We advise you to check with your family members on the delivery of this order.

Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.

We understand that you may not agree with this decision, but this claim will remain closed.

Thank you for your interest in Amazon.in.
"

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...
Account Specialist
A-to-z Guarantee Program

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..
Account Specialist
A-to-z Guarantee Program

Placed a order on amazon. In on 10 th of The order no[protected].amount. 31500 rs.order was confirmed. Payment was made online. Order was supposed to be delivered on 18th of march. On 17th I get message from amazon that my order is cancelled. Reason is "seller don't have product in stock ".I tried contacting customer care through chat option and phone both the representative were giving same replies that the product is not in stock so my order is cancelled. And they just disconnected the phone and left the chat window. Their behaviour was very imprudent. They were arrogant. Now the same mobile is available at Amazon but it is priced 3000rs higher than what I have bought. I think this whole thing is a setup between seller and Amazon to use people's money and making buyer helpless topurchase the same same product at higher cost.I want to know what action can be taken regarding this matter. Thankyou

I have order iphone6 on 17th march under order no.[protected] which was suppose get delivered under granted delivery by 18th but neither did till today when i call helpline they always share wrong information and they just make false commitment and still i am waiting for my product i am very disappointed with their service
soon will draft legal notice to amazon india

IPhone SE, FBA (Prime)
The evidence:

1) Sealing was poor. Box was probably resealed.

2) The graphics on the rear of the box were totally different from a genuine iPhone box.

3) Documentation and SIM card ejector tool missing.

4) SE comes with iOS 9. My iPhone came with 10.2 out of the box. Clear sign of being tampered before. I couldn't have done this myself because the latest version is 10.3 and I got this phone on 18th March 2017. If I would've updated, it would have been 10.3.

5) On checking the serial number with the website, I find that the phone displayed on the website is Gold, whereas mine is Space Grey

6) Many buyers have reported cases of missing phones, documentation etc. My case is not a unique one. This has happened before.

Action taken by me:

1) Contacted customer service. They refused to replace product. I wanted a refund.

2) Called again. They still only agreed to replace, not for a refund. I want a refund because there are many customers complaining about tampered iPhone SEs. There is no guarantee that I will receive a proper product next time.

3) Called for the third time and they refused to give a refund again. This is utterly disappointing. My phone clearly has been tampered and many users have the same issue. Yet, I cannot get a refund because it is against their "policies".

Don't be like Flipkart, Amazon. People HAVE RECEIVED REFUNDS FOR IPHONE SE BEFORE. I want a refund.

Attached images show:

1) No documents

2) Box not genuine

3) iOS 10 (and not 9)

I placed and order and it was not as expected so i wanted my refund so contacted the amazon assistant but with vain... I couldn't get my money its been so long and i really don't appreciate this. I have contacted amazon service but they never favoured the refund. The seller already requested for return but amazon was not responding as i thought.
Inspite of talking to the seller and amazon service my issue was not resolved yet.

I bought Samsung S7 Edge 128gb mobile from Amazon on March 16th, order id is #[protected].
After 2 working days passed, I got an order cancellation email from Amazon. I shocked when I saw the email first and the reason for cancellation.
The reason is, "Your Amazon.in order[protected] has been cancelled due to a seller pricing error".
How this come even without contacting me before cancel the order.
They should check the price properly before they display the item in the site. Instead of that, they simply wasted my time of 2 working days.
Really its not all accepted.
When I asked the customer service they simply said apology.

Hello, my name is sachin, with reference to the order number[protected], this is the very third time i'm experiencing the delivery issue, it was supposed to be delivered on 15th, i had the sms. But as i had an experience from gati with two orders previously, they didn't deliver, and yet its not delivered even after three days, i had contacted amazon twice about this, they just keep saying we will update, but nothing yet, and above all the order status says that the delivery was attempted and i was not available, what more annoying this could be, i'm totally annoyed with the amazon now, as i had already said that plz never deliver anything from gati again, and now its happening again, they don't have any kind of importance for time, at all.

I had placed an 64GB pen drive which is costing 2048/rs. And when i had received the product i saw on device it is showing 1550/rs only. When i had esclatted it Mr. Hussian from Esclation department he is no where concerned about it always he is asking to place it for refund. No where help full even for refunf he is help less and also i asked from replace ment he is unble to do that also which ever is similar product or same with same price.

I have received my ordered merchandise viz levis leather belt on 17th march 2017. On opening the product I found it looking like old and used and the quality was sub-standard. It was not looking brand new. I request you to send your agent to receive the same because I want it to be exchanged or else return money back. The product details are as under:
LEVIS MEN'S LEATHER BELT[protected]_100_BLACK)
COST-1699
ORDER ID:[protected]
VAT NUMBER- [protected]
CST NUMBER-[protected]
INVOICE NUMBER-KA-BLR[protected]

SOLD BY:
CLOUDTAIL INDIA PRIVATE LIMITED
ANJANEYA INFRASTRUCTURE PROJECT NO.38 & 39
SOUKYA ROAD, KACHERAKANAHALLI
HOSKOTE TALUKA, BANGALORE RURAL DISTRICT
BANGALORE - 560067
KARNATAKA, INDIA

I purchased one plus 3T from amazon and it was delivered to me on 15th march.

Phone has several issues like:
1. Battery drains so soon(I did not expect a 3400 MAh battery could last for 6-7 hrs only ).
2. It has heating issue as well. After I downloaded 2-3 apps using wifi, phone started heating as hell.
3. Not able to download apps from play store.
Yeah, using roaming data. I read several posts also regarding this but those solutions did not work for me.
I think there is something wrong with the mobile i got. So, please schedule a return asap.

I purchased one plus 3T from amazon and it was delivered to me on 15th march.

Phone has several issues like:
1. Battery drains so soon(I did not expect a 3400 MAh battery could last for 6-7 hrs only ).
2. It has heating issue as well. After I downloaded 2-3 apps using wifi, phone started heating as hell.
3. Not able to download apps from play store.
Yeah, using roaming data. I read several posts also regarding this but those solutions did not work for me.
I think there is something wrong with the mobile i got. So, please schedule a return asap.
I want to return this mobile, talked to customer care of amazon but it did not work. Also I downloaded that 'smartchk' app ( as i asked to do so) did that check but getting a flash message as 'contact customer service'
Looking forward for a positive response.