Amazon India Complaints & Reviews

I have placed an order ORDER #[protected] with Amazon and by mistake I have put wrong CVV information, though my order processed successfully and my card was debited. To check intentionally I tested this out and found that irrespective of CVV entered, Amazon processes order.
Other order details done with wrong CVV -ORDER #[protected], ORDER #[protected].

I doubt amazon saving my secure financial information which can breach security contract consumer having with amazon.

Amazon charged for the battery 1599 Rs but on the box it is written 999 Rs they are not returning my money my mobile no is [protected] and email is [protected]@rediffmail.com . Delivered on 15 th March 2017. Product was sold by G.K.S computers. They have told that it is original Lenovo Y510 charger but it is not

Order #[protected]
Shipment Details
2x SanDisk Ultra CZ48 64GB USB 3.0 Pen Drive (Black)
Sold by Cloudtail India Private Limited Rs.3, 186.00
date[protected]
Item Subtotal: Rs.3, 186.00
Shipping & Handling: Rs.40.00
FREE Delivery: -Rs.40.00
Shipment Total: Rs.3, 186.00

The printed cost on the product is Rs1490 whereas i have been charged @ Rs1593.
In fact the sale price is expected to be much lesser than the MRP printed on the product. I need the explanation of such deliberate loot. I should be reimbursed/compensated with the extra amount charged by the company, excluding the applicable discounts.
Otherwise I have an open option to take shelter of the consumer court for such illegal pricing.

I had order a xiaomi redmi 4A last week for limited sale offer and all my transaction are done well and the also reach near by my area, but the product was not delivered to me or no one had mad a phone call regarding this product, and on 27/03/2017 morning i had a message that my product will be delivered tomorrow but on that night u had send me a Message that my money is going to get refunded, the product that i ordered is only weekly sale phone and i also ordered a pouch and tempered glass of that product i need my product back why this poor approaches from amazon, when my product reach nearby my area at least you must had call i also willing to come there and pickup, but there is nothing done like that also, not perfect tracking details also had given by you all, perfectly disappointed i need my product back, my address was also right

I order redmi 4a at at 23-Mar-2017 from amazon. The product delivery date is 27-Mar-2017.

On 2-Mar-2017 Saturday I got the message from amazon ”Arriving early: Redmi 4A (Grey, 16GB) will be delivered by amzAgent ([protected]).

week off on 4th Saturday I was at my home due to this message I go to office and wait entire day to receive the products, but end of the day the status updated that delivery attempted (An attempt was made to deliver your package on 25, March. The carrier will attempt to deliver on the next working day. )

There is no one come at office to deliver the product, in my office we have CCTV camera with recording I have a proof, so 1st they are lie. 2nd I have recording from amazon customer care they are actually play with there script. (Sir I can understand your problem will you please wait, actually there are no solutions).

Even today (27-Mar-2017) I connect with amazon customer care they are doing same thing and now they said please wait till 29-Mar-2017.

Seriously are you kidding with me. I pay for the product I wait for your standard delivery time, then why should I wait for a stupid guy.
This is not the first time I have face with amazon.

even i told the custom executive that i will go to consumer he said okay sir no problem you have to wait 29-Mar-2017

Hats off your wrong commitments.

let me know if you have solutions.
+[protected]
Zubair Pateljiwala

On 11/03/17 I ordered for a Micromax Q55 (Order#[protected] mobile battery from Amazon costing me Rs. 340 (free shipment). Around 18/03/17 I received a parcel from Amazon's seller called A_STAR Storefront wrapped under the packaging of askmebazaar.com. Inside the package was a mobile screen protector, a plastic lamination film for a mobile device which was so low in quality that it would not even cost 20 Rs. in the market. Since this was a mobile screen protector that I received & that again wrapped in the packaging of askmebazaar.com's cover, I failed to figure out then that it was delivered against my placed order through Amazon for the mobile battery.

When I was through with the last expected date of delivery for my mobile battery, i.e. 20/03/17, I called up Amazon on 21/03/17 & inquired about my order. The executives would tell me that they too failed to track the order & could not figure out as why I did not receive the battery yet.

It was late that I realized that the seller sent me the wrong product rather than what I ordered for, i.e. mobile screen protector instead of the mobile battery. That is when I repeatedly called up Amazon but their executives did not entertain me properly. Finally, on 24/03/17 I had an email from the seller of the battery, i.e. A_STAR Storefront, asking me to proceed for the return of the product through Amazon's website/application. I proceeded the same on the same day.

Since then, I neither heard from the seller, nor from Amazon.

Finally on 27/03/17 (today) I called up Amazon & ask them about my order's complaint status. The executive asked me to return the product on my own, though Amazon has its own pick up services. I repeatedly requested them to arrange the pick up of the parcel from their side but they declined giving me the excuses.

I live alone & due to my job schedule it is not possible that I do the delivery on my own.

Amazon has been troubling me unnecessarily & not doing the needful it is supposed to do.

Also, this looks a case of fraud for the seller sent me the cheapest item than what I ordered for & worth much more than that.

I place an order on 8th March 2017.Now it has been 20 days from my day of order submission.I'm from Hyderabad the product that I ordered reached Hyderabad on 15th March till now I didn't get any response.I called to customer representative, they are saying to cancel my order and replace it so that they will refund my amount and then I argued with them and I told I will not cancel it.At last, they told for sure we will deliver your order by 27th March but I didn't received a single message from them.Please provide me justice for it.

I purchase Anker usb cablr from amazon india 21 dec order no[protected]
They mention 18 month warranty
Now cable is not working they said is seller warranty
But not mention seller warrantt
Seller not replying any information
Amazon india refuse any help
I purchase item on amazon not seller
Very very bad service

I have got wrong order I had orders phantom orion but it has come something diffrent

Respected sir,

This is to inform you i purchased the iphone 6 from amazon of rs 30k n it wuld b deliverd on 18 march . But it having hearing problem voice problm while attending d calls and getting air noise disturbance while calling and attending the callls ... i called the customer care alot tymz dey not helping us .. in dat mattter ... i want the refund of my product i am not satisfying with my product ur customer care sayz we r nt refunding get the replacemnt ... how dare dey shuld said like dat ... is dz d way to handleee the prior customerrr whom u r dealing since long tym... m vry disapppointung wid dat wordictsss ... where in urrrr boooks writtten or terms n conditions telll dat if we not satisfying wd d product we r not returned ...n get the payment back... plz let me knw either i conctact wd another way wd u peopleee... ... i want d refund back or i hv another options alzo get my paymnt backkkk...

Hello, Wanted to bring to your attention. I had made a few orders with Amazon.. Due to the delivered product being faulty (incorrect size) . I ordered for replacement which was again received incorrectly. I then got the cash paid transfered to my Amazon account and not my Bank account.

Now due to this to and fro of returns, I decided not to buy anymore.

Due to this I wanted my money transfered from Amazon account to my Bank account which is already linked with Amazon.
They bluntly refused to transfer it.. I also gave them an option of Cash to be repaid which also was refused.

I need this money as for no reason Amazon is holding it.
I would like to formally lodge a complaint against Amazon.in

Please assist a consumer in duress

Below are the order numbers (Total 9 apparels)
[protected]
[protected]

Regards,
Roma Vaidyanathan
roma.[protected]@gmail.com
+91 [protected]

I had purchased lenovo vibe k5 mobile two or threee month back my email add [protected]@gmail.com. Now that product is not working condition replacement warrenty one year so plase same mobile take return and raplace immidiatly. Now what i am to do.

Please quick reply
Yours
Ravichandran s
16 nethaji street
Chidambaram 608001
[protected]
[protected]

I had ordered Tupperware containers and had paid the amount via debit card and still haven't received it. But today at around 12 in the noon, I got a mail and message stating that the product is delivered.
Who did the bloody product deliver to?
How could you be so carelessss.
I'm lodging a case against Amazon if I don't get either the product or refund.

I need the response in 24 hours.
Contact no. [protected]
Email I'D: Aashitha.[protected]@gmail.com

Requested sir in this which product are not come and diffect in piece so sir please refund my payment thank you
And there are not choice piece and colour not same different colour come so please m
y payment is refund
And i am complain in custmer care service and there are not responding so please refund my payment thank you sir
And one weak are gone

Dear Team,

This is complete nonsense and unlikely fake reason for cancelling my order that no one was available to received courier. I have called more than 20 times to courier boy and customer care but regrettably none of them has taken suitable action . I am a premium customer and frequently orders stuff online and never had such issue but this time your agency has heart my sentiments as I have ordered Item in sale and you know enthusiasm when order successful accepted in 1 minute time span in India .

Kindly treat this email as my formal complaint against courier boy and your customer care who refused to talk and given wrong information / perception that we were not available at home to receive package . I am now forced to asked few question before breaking my relation with amazon India .

1. What is benefit to be a premium member ?

2. How do we trust on local agency working for Amazon

3. What action will be taken against courier boy who cancelled order without delivery attempt

4. What is escalation matrix where I am raise complaint to management

5. Five international calls I have made to courier boy how do I claim carrier charges ..

Amazon India is so prestigious company in an India and people believe to purchase. Its the company reputation that sell good thing in website.
I had the very bad experience purchasing in Amazon website.
I purchased the radio from amazon on feb 14, 2017 and now its radio is not working completely.

When I went to the company website and selected the things for returns, there is message that warranty is there only two weeks. What a surprise?
This is really faradism activity.

I want to replace this radio.
Please help me in replacing this radio
The order no is order #[protected]

I have booked product from Amazon ( #[protected] on 24.02.17. But product never reached. Even tracking i.d. provided to me was fake. Now they are saying we have refunded your money on 15.03.17. And provided me a transaction no. But till 25.03.17. No money has reached. I think that no. is also fake. They are saying you contact bank(BOB). which I also did. But they could not also find anything.
Now they are emailing/saying. It is between you and bank. We can not do anything. Pls. help to get my money back

Sameer here...
mob no [protected]
Ordered on 12 March 2017 Order#[protected]

I want to return this defective product but nobody is coming for pick up as per schedules.. they always come off schedule when i n not home.

I had spoken to escalation desk couple of times but they all are useless and have no authority to do anything..

I dont care i[censored] dont want your item back but I want refund immediately or else i am filing a fraud case. thats it ..
Now its your turn to face...

Dear sir, I have a order by mistake on date 23 march 2017. Order no.[protected]
But I want cancle this order & pls refund my money in my SBI account.l try early morning for cancel option through amazon site, but not show

I purchased RBL Card from amazon vide order number[protected]. On this order cash back was eligible. Amazon also confirmed after one month of placing of order saying.
"Congratulations! Your Amazon.in order placed during the Great Indian Festival (Oct 1-5, 2016) entitles you to a HDFC cashback.
The cashback will be credited to your account by January 5, 2017."

So i am eligible for cash back.Later It was denied by amazon .

In fact there was anamoly in conditions of amazon and from condtions of bank.

But later amazon denied cash back by showing condition of banks . If there is anomaly in condition of amazon and condition of bank then why customer should suffer for anomaly of conditions of amazon and bank.
In fact was allowing amazon pay back on case to case basis to hide anamoly of conditions . Amazon allowed full amount as Amazon cash back ( Rs 1483) to my collegue Mr Rahul Aggarwal ( email id [protected]@hotmail.com ). They also allowed Rs 250/- against my claim of Rs 1483.