Amazon India Complaints & Reviews

I hv booked a tv about 15 days before...when i open seal i seen tht it was a used one with full scratch and its nt getting on...tht day only i done return request and they saying tht it will come to pick up and return amount and regularly they saying tht they will come but 15 days over n9 action frm amazon...i want to move legally and want to file a bail aganist amazon for cheating and fraud

Order no#[protected]
Returned the parcel to Amazon thru Indian post.. And it is showing delivered also.. Mailing and calling Amazon continuesly but they are not replying me properly..and not giving me my refund ...

I have placed two orders on Amazon.in.
1.bata shoes
2. Jockey cotton vests for mens
By card payment.
When I received both products both of them were oversize so I placed replacement order for both.
When I tracked the order status it shows the items are reached at local distribution facility.
But I have not received any item.
When contacted to customer care they said that the items were lost during delivery so I have to place cancellation order. But I have told them that I don't want refund and I want the product which I have purchased and for which I made the payment. But I have got the email from Amazon that cancellation order is processed and refund is initiated. And they showed remark for cancellation as customer refused the product.
Second thing is that they processed the refund for one product only.
My concern is that 1.I have not refused any product and it is the Amazon India's failure to deliver the product which is purchased by customer. I want products only and not the refund. So they can't show the remark for cancellation as customer refused products.
2. Amazon India processed the refund for only one product and second product is neither delivered nor refunded.
The order numbers are
[protected]-5368333
[protected]-6405960

Hi,
I Ordered for Redmi 4A 5999/- on 23rd Sale i make full payment in first time but last time to submitted i changed my mind i decline first payment and made a fresh credit card payment with EMI. and i placed my order Successfully. But my Order still showing Revise Payment Method, i gone confused i made call to amazon Customer care name, Saloni G. Prabha G Kratika g, Madhuri etc. i made 7 time to call and they given me the information which shown on MY Amazon ID but not tellling about the product delivery they told me evry time payment approved and product will be deliver on time but you may have to wait till. Finally after 24 Hr i loose my product canelled by Amazon without given any perior notice while i talking to executive 7 time they also not metioned me if i not make payment twice i will loose the product. Amazon and amzone team heart me lot they cheat me evry time while i paid for the product. i wished to purchase happiness from amazon for my younger but i got only sadness nad madness from Amazon.

Thanks with SAdness
Naveen Kumar
[protected]

My registration customer id is [protected]. I booked split ac on 6th march and paid rs 27990 online. It was scheduled for delivery on 8th march. On 13th through an email i was informed that if it is not delivered by 16th i may take money back. On 16th customer desk, on chat, confirmed that the order is lost in transit and money will be reverted back to my account. He also said i don't have to do anything in the matter and company will do refund exercise on its own. He also promised to put in rs 100 as some sort of solace to me for my loss. But after that i have been contacting the customer desk daily, without any success. Standard reply i get is that large appliance section has escalated the matter and as soon as they get update, refund process will be initiated. But when will this take place, is not replied. They are not ready to even give number of some senior official who may be contacted for help. So company must pay me back rs 27990 expiditiously.

I didn't get my refund for the product anker powercore. Order cancellation date:[protected]
My contact number :[protected], address: Althaf manzil, kadakkal, po., kadakkal, kollam, kerala. Pin code :691536.
Pro. Order no: #[protected]
Refund amount:Rs.2695.00
Today is 6th business day and my refund isn't credited to my account. Plz make it fast its urgent for me. I also contacted the bank and they are saying that its you guys are delaying to process. The amount is already debited from my account. I need my refund today itself so plz

I purchased a gadget vR from Amazon and returned it Amazon told me they have initiated refund till now I didn't got my refund theytold me to charge a filler dispute but bank is telling me that it's not their fault

I ordered one skin of apple I phone 6s with which it was clearly written that Apple iPhone is free with that hurry . Then after ordering they say it was a mistake it's done knowingly and they have to pay for it so that they can't fool people.
Their executive says that it was by mistake typing error but do look at the image I have posted does it looks like error they do it knowingly just to sell their goods .

I order moto g play at 22 marchb2017 with prime one day delivery, at 23 march delivery boy called me for delivery but he is speaking very rudely and he didn't deliver and he went, i called him but he was telling i m not delivery your parcel you do whatever want, his name is shoeb shaikh, also he telling you do complaint to amazon and do whatever you want.
Is this like way to treat regular customer?
Why amazon keeping such people with them.

I have not recd cash back of 5 per cent on the use of HDFC Bank. Debit card for payment, as advertised.

Invpoice no is DPmHc39TN Dec 21, 2016

I placed order for some home products via ORDER #[protected] on 4th Feb 2017 but the items were never delivered on date when i enquired i was informed that since some of the items were damaged it was returned to shipper. when i complained they gave me a 250/- credits as a service gesture. I again order another item last week ORDER #[protected] which again was returned to shipper yesterday. when i enquired with Cust care they informed me that the product was damaged hence it was again returned to seller. i mentioned to the executive that 2/2 damage goods during delivery was pathetic service to which he offered me 50 credits i told him that i dont want the credits i want to speak to the supervisor however he said his manager would give same info and then he logged of the chat.

My email id is - [protected]@gmail.com
My name Kesang L Bhutia

The delivery boy is not waited just 15 min for me and not answering my phone call contact number of that person [protected]

Amazon — Defective AC Out of Box

Hi Team,

This is regarding the Order Details ::
Order date
19-Mar-2017
Order #
[protected]

and the AC Details are Voltas SAC 173 IY 1.4 Tonne 3 Star and the seller is Cloudtail India Private Limited. I ordered the product on 19th March and received the same on 21st March. On 22nd March Voltas Engineer Mr. Deepak came in to install the New AC . The box was little bit damaged but I thought as long as AC is fine box will be of no use.
I had also called the electrician on the same for the wire fittings. After all installation was completed AC Failed to start. AC kept on opening the inner Unit and Outer Unit and none of them responding. It took almost whole day and in end engineer responded that Inner Unit is dead Motor and Panel and IC needs to be changed and they cannot confirm the outer Unit Working since inner one is dead. I was like Ohh My God .. I always thought that Amazon is renowned for Fast and Excellent packaging of the Products and good quality products. But i never expected a AC which is broken / defective completely is packed and shipped to a customer. This is not the way delicate things like AC are packed and delivered. Technician from Voltas said that we will replace parts. He said it will be delivered to me on within 3 to 4 business days.

Why should I wait for 3 to 4 days for any part replacement??

Why was the product not sent after quality checks??

What kind of packaging was done it's totally pathetic..

I called the customer care, a number of times but the response which i am getting is not satisfactory at all.

A lot of money has been wasted for Installation, Uninstallation and then electrician and other charges.

Who will pay that money ??. Thats totally wasted..

Okay Tell Me Why Should I recommend Amazon to my Family and Friends after such incident??

Team Seriously That's Ridiculous.
My future purchase with you guys will totally depend upon how soon this issue is fixed.

I have an unused faulty product wrapped back in the same box in which it came.
I don't want to use faulty defective bad product even if this is repairable.

Tell me the next step??
Now what is the reason why do I have to wait for so so long for getting my money back??

I was informed by you guys You can pay installation charges what about other charges ??

Please fix this ASAP. I can't wait any longer .

Thanks,
Vishal Malhotra.

Firstly l added 6000Rs to Amazon pay balance, then I placed an order of redmi 4a mobile, but it was showing that"revision payment method", kindly help me

I have been ordering and receiving Kare In Adult Diapers 96-147 cm. So far I have received, cash on delivery and free delivery, 4 boxes of two units each. These are needed for my wife, a patient of cerebral stroke. Suddenly, my two orders have been first accepted and then cancelled next day without giving any reason. There is no complaint about the product itself.

On the following dates I will list the items charged to my account that I did not approve. 2/13 video $6.47, 2/17 digital $8.63, 3/1 Amazon Digital Services $10.79, 3/6 video $6.47, 3/13 Video on Demand $21.59, 3/18 video, 3/17 Video $7.55, 3/17 Digital Services $8.63, Video $29.95.

Sir, I had ordered 4 green tea packets of lipton and my money was deducted by net banking on 21 Mar 2017 and as I entered a wrong addresss, I had to cancel it. But there is no refund to my account as of now. Please look into this issue as soon as possible.

Following details for your reference:

Transaction Date 21 Mar 2017
Deposit 434.00
Cheque/Ref No.
Narration REF-EMVAMAZO-tPUMpzWAD6u1UPJtGwI-17/3/17

Value Date 21 Mar 2017

I returned a shaffon peach coloured saree on February2, 2017but didn't get my cash back in my bank account yet.Stuff, colour and length was not like they've shown in picture. I have already given my bank account's details but didn't get my cash back. I'm very disappointed with the way that they are adapting to refund the amount. Lots and lots of days have passed away n I'm still waiting.

Have purchased a One Plus Three mobile . It is shutting off randomly and frequently. The return window closed on March 21 2017. and to initiate the return process I filled up the required fields on 21 March evening through www.amazon.in/contact-us.I did not receive an acknowledgement of this complaint.
I then posted my request for return/refund/replacement on Amazon Facebook page. In response I was asked to contact the manufacturers or service center.
I also received an email in response to the face book post which again suggested that I contact the manufacturers.Also no contact details of the manufacturers have been provided.
Why should I be asked to get the servicing/repair done by manufacturer when I am requesting for a return which was promised by Amazon at the time of purchase.

Dear Sir,

I purchase a mobile phone from Amazon portal. Mobile is defective so i return mobile & my refund amount goes to your amazon pay account but i want't that my amount transfer in my bank account. I regular call to amazon from last 19th feb. they said only please wait for 7 to 10 days, after 10 days they will tell again wait for 3 to 4 days after 4 days again they will tell me for wait 5 to 7 days after 7 days they will tell again wait for 7 to 10 days. sir i don't now what i do. please suggest me way so got my money in my bank account as soon as possible. 14000/- is not a small amount for me.
my account details are given below:-

Name- Rakesh Kumar
Registered Mob. No. [protected]

For any clarification you can contact me on my registered mob. no.