Amazon India Complaints & Reviews

I am thasmitha,
I ordered a printer from amazon app, and the payment from online banking (SBI) also successful. But I got a message from amazon is as follows
Your payment for Epson L 130 Color Single Functi... has failed. To revise payment and avoid order cancellation please visit https://amazon.in/orders
But the cash is not refunded in my account. What should I do

I bought Samsung S7 Edge 128gb mobile on 16th March 2017 for the price INR 30, 000 which was decided by Amazon (or its seller) at the time when I was placing the order. But unfortunately, Amazon cancelled my order after 2 business (working) days I placed the order. and when I contacted Amazon, they said the reason to cancel the order is "Seller Pricing Error" which is not at all justified to me. They wasted my couple of days.

I agree that, they have right to update the price of an item at anytime they want but once the order is placed by the customer, they should deliver the item for that committed price.

This kind of decision leads to lost the customers' trust on Amazon to buy anything from Amazon since they are able to cancel the order at anytime if they don't like.

Moreover, I had redeemed huge number of reward points from my credit card as Amazon Gift Vouchers to purchase this item only and now the gift amount become useless and forcing me to buy anything from Amazon.

Dear All,
I have purchased the KRISTEEL Goniometer Set (3pc) which received in Damaged Condition & unable to use. The complaint has been informed immediately & the pickup has been arranged on 9th March. More than three times complaint launched But till today pickup not yet done.

Need your help
Regards,
Rajesh
[protected]

Koroshni women georgette saree (Kro-rang rasiya, multi, free size) sold by crazy deal
Sold by crazy deal and fulfilled by amazon. Gift-wrap available.
Set content : saree with blouse piece in the box: 2 saree : 2 blouse piece, saree fabrics: georgette (5.50m), blouse piece: dhupion and russale net (0.80m) but seller send only one sarees and its amazon full-filled i confirm from amazon before purchasing the sarees they said two sarees and after purchasing they say one sarees
Moral amazon and seller are chor.

I wanted to buy Symphony touch 35 air cooler. It appeared in the mobile app, that the product can be delivered to my pincode 600113. So I added money to Amazon pay balance, however when I tried placing the order, it denied the delivery to the mentioned pincode.
So, I want refund immediately to buy the same product from other store. Since summer is very hot in Chennai I cannot wait. Hope you understand my concern.

I ordered a gtx 1050 graphics card and i got a laptop battery which is useless and the battery also seems to be second hand.I am not getting any help.Amazon and dealer both keep saying to wait.The order was worth rs.11000 i have saved the money for graphics card so one day I can get it but amazon broke my dreams.I swear i will not do online shopping of such an expensive item again.

I ordered a redmi prime 2 prime back cover from amazon, order id is #[protected].it delivery in time but product is not good as show on amazon, so i return it 8 march 2017 and today 21 march 2017, at long time i waited but refund will not successful ..i call customer care(Amazon) 21 march and they say now wait 3 to 4 days more ..why ??? ..is this long time not enough for refund...a awful experience from amazon.

To,
The Chief Branch Manager
State Bank Of India
Main Branch

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 6999 rupees was successfully processed on 15 March 2017 to my account. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

Hi,
This is Prince Asija, and my registered email "[protected]@gmail.com".
This is to inform you that I confirmed about the cashback details from your customer care executive, They told me if you purchase moto g4 plus via standard charted debit/credit card you will receive Rs1500 cashback.
Even I called to your customer care exec. on 10th march 2017, the same response i got that "I am eligible for the cashback and will receive the cashback on 20th march 2017".

But today they are denying to me.
This is the fraud behavior from your side.
Your customer care executive tell lies to customer.
Worst experience from AMAZON, will never believe on your **** services.

In 12th march I was placed the order HP V210W 32GB USB 2.0 Pen Drive (Order #[protected] and next return this product without opened. Friday I was call in customer care talk with may be Aurn and he said that your refund initiated in your amazon account. Today I was called to customer care talk with Vinay praksh something person not give clear his name and he said refund not initiated and he call hold on 10minutes with inform and after I call other landline number and I said other customer care to please inform one of the our team member called hold on last 10 minutes. 2nd Order no : Order #[protected] and he said thay this product not delivered on your address and I said this product received in my address and I was return this product at my home. Last 10 days to I was talk with customer care in 4 times and every time person say your refund in your account process in next 2 days still I can't receive money in my account.

My son place order Xiaomi Redmi 3S Prime(Gold, 32GB) on Amazon on 17 march 2017 #[protected] and #[protected]

The payment of both item successful via HDFC credit card.
Amazon send mail for decline payment by bank and request us to revise payment. So again payment done by same credit card for same order.
Now HDFC credit Card statement showing both transaction.
Amazon is not giving any reference no which shows HDFC credit card decline the payment.

To whom it may concern, i am a business owner of pizza outlet. I had placed an order for 3 items that supposed to arrive by march 14th of 2017. I still have not received my items and i had a chat online on Amazon site and the person had no cule how to resolve my issue. She told me that the order was damaged in shipment. So this is not my issue, Amazon such a big name should follow up when such incidents occur. i am sorry to say but i have been using Amazon for a long time when i was abroad. But in india they have know clue how to resolve issues and take care of customer relations. You guys are ruining AMAZON name. When something goes wrong with customers order you guys should follow up and inform your customers. This is absolutely unprofessional . Very disappointed in your service. Probably wont be doing Business with AMAZON.in ever again...

Dear Amazone,

I buy an item (Micromax Canvas Fire A104) from you on dated[protected] my order id :[protected] but from yesterday the earphone that came with free was not working properly.
as per your side product and acceries warranty 6 month so i request you please do the needful.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 10 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.

Order date- 14th feb 2017, Initially I am informed that I will receive the order on estimated date (25th Feb 2017), however I have not yet received the Order.

I have escalated this issue to Amazon, however I have received a response that they have sent the product to seller and the delay is from seller side even though i requested them to contact the seller as im not provided the seller details, I am not getting either my ordered product or a response. Please do the needful. I have paid the full amount of the product by loan for which i have paid interest 14%.

I had purchased mobile phone Moto G4 PLUS (16GB) Order#[protected] from Amazon India and fully paid via Amazon Pay balance during the offer period which is (February 08, 2017 – February 10, 2017) and before purchasing mobile amazon confirmed me offer via mail and after 3 they days also i enquire about my cashback amazon promises me that i will get March 15 2017 via mail.

With multiple mail profs i complained from march 16 to 21 but Amazon customer representatives are denying that there was no offer on that day. So i contacted them through email to [protected]@amazon.in still no response from them.Then also i had verbal communication with them for at least 2-3 times

I have added Offer Terms and Conditions this another prof that cashback offer was there on that day.

Offer Terms and Conditions

The offer is applicable only on purchase of Moto G4 PLUS (16GB) smartphone using Amazon Pay balance during the offer period.
The customer will receive the cashback in the form of Amazon pay balance, which would be credited by 15th March, 2017 to the customer’s amazon.in account as Amazon Pay Balance.
The total cashback is limited to a maximum sum of Rs.500. Cashback will be credited to your Amazon Pay balance
How does the promotion work?
Scenario
I am a customer who has placed order for Moto G4 PLUS (16GB) smartphone during the offer period and following are the details.
• Order 1 – Rs. 12499 (Paid entirely using Amazon Pay balance)
• Order 2 – Rs. 12499 (Rs. 11000 paid through Amazon Pay balance + Rs. 1499 paid through other payment methods)
Am I eligible for the promotion and how much would I be eligible for?
Answer: You are only eligible for the offer in scenario 1 where the Moto G Plus smartphone is purchased entirely using Amazon Pay balance.
Moto G4 PLUS (16 GB) – Amazon Pay balance Cash back Offer
Frequently Asked Questions (FAQs)
1.What is the Amazon Pay balance Cash back Offer (“Offer”)?
(a) Purchase Moto G Plus (16 GB) on www.amazon.in and/or its mobile application/ site (“Amazon.in”) thereo[censored]sing your Amazon Pay balance and be entitled to avail Rs 500 cashback as Amazon Pay balance upon successful purchase of the Moto G4 PLUS (16 GB) on Amazon.in up; and
(b) The Offer will commence from February 08, 2017 at 12:00 pm IST and end on February 10, 2017 at 11:59 pm IST (“Offer Period”).
(c) The Offer is applicable only if entire amount for Moto G4 PLUS (16GB) is paid on Amazon.in using your Amazon Pay balance during the Offer Period. The cash back under this Offer is available to INR 500.
(d) The Offer is applicable for all successful transactions, upon adjustment for refunds, conducted on Amazon.in using your Amazon Pay balance during Offer Period.
(e) The maximum cumulative cash back for Amazon.in customers is Rs. 500 across all transactions conducted on Amazon.in during the Offer Period.
(f) Any cancelled order(s) will not be eligible for cash back and the amount of such orders will be adjusted from the transaction amount for the purpose of the Offer.
How can I avail this Offer?
You avail this Offer by purchasing a Moto G4 PLUS (16GB) device using Amazon Pay balance. For purposes herein, it is clarified that the entire amount for the purchase must be made using Amazon Pay balance.
What is the cashback that I can avail?
The cash back per Amazon.in customer is Rs.500 across Amazon.in for purchase of Moto G4 PLUS (16GB) during the Offer Period.

I ordered saree on 2-oct 2016 and i amazon delivered to me wrong color saree that's why i return saree to again amazon seller. but i didn't get my amt of rs 447 from amazon on till date 21.03.2017.
O i am very disappointed with amazon service.
And i am going to send you details about amazon mailing same every time these type of refund process but not got my rs 447 money from 02. oct.2016 to 03.03.2017 till date.
O see amazon continuous mailing me this types
Dear customer,
Greetings from amazon.in
We are writing to confirm that your refund for rs.447.00 has been processed for your order #[protected] on 3rd nov 2016
This refund is for the following item (s):
Item: temptingg fashions women's chiffon saree (tf365c020_pink)
Quantity: 1
Asin: b015lrcpuo
Reason for refund: customer return
Here’s the breakdown of your refund:
Item refund: rs.318.00
Shipping refund: rs.129.00
Your refund is being credited as follows:
Visa credit card [ending with 9860]: rs.447.00

The product is of very poor quality and Morphy Richards attend to the complaint regularly however new problem crops up. I checked with other customers they too felt the Morphy Richard Mixer from Bajaj is of a bad quality. I suggest that you stop selling these items as it will tarnish your image.The mixy makes noise so much and probably the motor rotor rubs to the walls of the sides. earlier I find it difficult to pull out the jars with material on churning. They resolved it however now I am having problem of noise. I hope you stop selling such bad items through web may lead to loose customers in future.

Amazon logistics delivery boy fraud case for job proposal

Deposit Amount- 4450/Rs

ICICI Bank Branch Mumbai
A/C Name- Jitendra Tiwari
A/C No.[protected]
This account for senior executive for Amazon
Email ID:- [protected]@amazon-job.in

Amazon confirmation details after payment but not right

Mr. Pawan Kumar
H.R for Amazon
[protected]@amazon-job.in
Mobile No [protected]
Toll free No.[protected]

Courier Address Every time change

(Kindly Send the Courier At This Address )
C/o DBS Business Center
HR TEAM
Bldg No.213, 2nd Floor, Raheja Chambers, Free Press Journal Road,
Nariman Point, Mumbai- 400021

Warm Regards,
HR TEAM
Email: [protected]@amazon-job.in
Mob: [protected]

(Kindly Send the Courier At This Address )
HR TEAM
Newbridge Business Centre Boomerang, Ground Floor, B1-04/05, Chandivali Farm Road,
Andheri (E), Mumbai - 400072

Warm regards,
HR TEAM
Phone No.[protected]
Email: [protected]@amazon-job.in

I placed an order in Dec first week with Amazon for windows10 installation dvd and the seller name is Deepaksale.I Made payment through my debit card.I got a mail from Amazon that my order is cancelled.The order no is[protected].When I asked why it was cancelled, the seller said, it was cash on delivery basis.There was a call telling me that the dvd can be delivered in 48 hrs, if I accept cash on delivery basis. I accepted and it was delivered and I paid the amount through my card.I was unable to install and when I contacted the seller through Amazon, he asked me how I installed and after I explained him the problem through mail he promised to send me the replacement in a couple of days.When I kept on asking, he said he has sent it, then he said wait for sometime and suddenly he stopped responding.When I complained Amazon regarding this, they promise me to get it sorted out, at the same time they say that the seller has sent it without their knowledge, but still they will look into it.I received the item in Amazon cover, I am attaching the photographs.Now either they should give me replacement or refund.The dvd cover has the name Microsoft misspelt.Is Amazon dealing with fake products.

I am madhusudan suna from sambalpur of odisha state on 12th of march i placed an order from amazon and the estimated delivery date was 18th march the delivery boy was contacted me on 20th of march i was not available so on 20th o contacted back to the delivery boy for the delivery of my product i gave him my preferred time for delivery 3pm, so delivery boy told me he won`t deliver my product at my preferred time as because he has only few parcel left for delivery and he will finish his work till 1st half of the day and also miss behaved me and he also said to me i[censored] have to complaint then u can complaint on amazon tough the amazon logistic is giving service till 8pm yet this kind of response is not really expected from this organisation and tough it was not 3rd party courier service yet they are not giving time and place utility to customer its a question of amazon logistic service what kind of cheap service you are giving .
I say its totally disappointed i am not going to recommend to anyone to go for amazon