Amazon India Complaints & Reviews

Amazon refusing the replacement

Micromax Canvas 6 Pro (Black)
Ordered on 21 January 2017 Order#[protected]
Delivered 24-Jan-2017

I have purchased micomax canvas 6 pro (E484) from amazon on 24 jan 2017 and on, 24 Feb 2017 my battery got bulged due to the mobile/device internal heating problem.When i am using the

phone it got heated up and battery is buldged/damaged. and discussed this with amazon they said you have to contact micromax for this since their support window is closed so i have contacted micromax service center.

It has just one month for purchase and how come your service center is denying the warrenty.

The contact person from micromax support details,
Sidhivinayak mobile service center
Mr. Rahul Rendale
[protected].

It's device/mobile internal fault which heated up and damaged the battery so you have to consider the warrenty.Replacing new battery will not going to fix the problem since the problem resides in moblie device itself.It may again heat up and cause battery damage.I want total mobile replaced.

I contacted back to amazon and they told me to get DOA or denial letter but micromax simply denies saying that our warrenty does not cover this so we cannot give any letter.

I told amazon to arrange revese pick up and get it cleared with manufacturer but they simply dening doing this.

Amazon is providing such worst service, they know it covers warrenty but not getting it resolved by doing at their end.

My complaint is that one reason why we prefer online purchasing is so that time is saved by online transactions and we do not have to go to bank(taking time out of busy schedule) for transactions.
If amazon can withdraw money in seconds for online purchasing then why not same while giving our money back during failed parcel delivery.
my money is pending(to be given back by amazon) since january as i cant go to bank due to busy schedule as i am free in evening only.simply pathetic and irresponsible behaviour.
And to add to it now another Product that i had bought last week of rs 7000 has also failed to be delivered as it has been damaged.
now i have to again beg for my money.

Its really irresponsible and carelessnes and also selfish from amazon.
If you cut money within seconds then you should send money back within seconds.
Its your failure for which we have to suffer.
this is my last transaction with amazon.

The mi max prime phone I purchased and received yesterday, has the provision to either put two cards or one SD card and one sim card. I need to put all three and therefore this phone is useless..this information is not mentioned anywhere n the product page at all. After repeated calls to the call centre, they have told me nothing is possible. This is deliberate customer misguiding and sales malpractice.

I have placed an Order#[protected] on 18 October 2016 for an amount Rs.10999/- by paying using my CITIBANK credit card 4617 xxxx xxxx 8999 through Amzon Mobile App installed on my COOLPAD NOTE 3 mobile phone. For that order actually Amazon & CITIBANK offered 15% cashback for orders placed through Mobile App and 10% cashback for orders placed on desktop.
They have credited only Rs.1100/- on 19-01-17 as Cashback to my CITIBANK account where as it should be Rs.1650/- as the order was placed using CITICARD on my mobile APP.
When I enquired about the wrong promotion applied, Amazon customer care representatives told that the remaining amount will be credited to my account within 2-3 days.
But today they are informing that no additional cashback will be given to me as I placed the order from desktop.
This is nothing other than cheating from these people.
Really the information that Amazon submitted "Order placed using browser" is absurd.
The faith about the Amazon will vanish in no time if it happens to several customers with the wrong data they are maintaining in their database.
I need corrective action from Amazon.

I, G.srinivasa rao..booked an item of taparia 840 screw driver set with neon bulb..bearing with order no.[protected] on 20th feb 2017.it's came on intime of 26th feb 2017. As per shown in tracking details.but, the agent not delivered the to home. And he dialed me for picking up the item at their office. I asked him for door delivery. My address is constant from 30 years and I got nearly 30 items to that address. The cause mentioned in the track record is false. The call received from ur agent is [protected]. If like that functions continues in ur company ..u and ur distributors business gone to sick...

I bought Coolpad Mega 2.5D mobile from amazon.in [website]on 19th October 2016. I thought ordering the same item from amazon mobile app as I would get more cash back.

So, I cancelled the order which placed from website. I ordered the same item from mobile app.

Cancelled Order Number : ORDER #[protected]
New Order Number :ORDER #[protected]

I got mobile for my new order next day.

Now the problem is amazon did not return my cancelled order amount. I contacted customer support several times. They asked me to check with bank and provided me reference number of the refund:[protected].
I check with citi bank customer support and they clear said they did not get any amount from the merchant.
I got the below response from citi bank customer support team.
We refer to your email dated December 20, 2016, highlighting two transactions for Rs.4, 498/- at M/s. Amazon on October 19, 2016 with reference numbers ending 0255 and 0714.
Our records indicate that the transaction was successfully settled with the service provider vide PV ( purchase voucher) number and trace number as follows;
For reference number ending 0255 - PV number [protected] and trace number - 555739.
For reference number ending 0714 - PV number [protected] and trace number - 557149.
We are not in receipt of any refund for the said amount till date. Hence we request you to contact the merchant stating the above PV (purchase voucher ) number and trace number.

I sent above response to amazon customer support team but did not get any response.

Hence I request please help me in this regards.

Thanks in advance.

Dear Sir

Please kindly refer order #[protected]. I havel ordered for a Cool pad note 3 on 23rd Jul and got on 25th Jan 16. But yet to get cash back in my Citibank credit card. They inform that I am not eligible for it. Please investigate the issue and credit the amount immediately.

J Viswanathan.
[protected], email id is [protected]@hotmail.com

Very awful delivery service. I opted for Amazon prime which means my product was to be delivered within 1 day but no news of the same. Their customer care is full of robots. All of them say the same old stuff that their sorry and they will escalate the same with their seniors. But no use. It's plain nonsense and you the customer have to bear even though you have paid for the delivery. Very pathethic site. This has happened more than thrice. Still I kept the faith hoping they will improve but they are palin "useless" in short liars. Please opt for other ecommerce sites such as snapdeal or flipkart or shopclues. I can guarantee their delivery is perfect on time though they might charge you a little higher for the merchandise. But beware of amazon.

After operning I found it is a used piece. There are messages photos and voice calling name and the screen is also very dirty. I want my piece to be exchanged. I also have my 2 more orders arriving i[censored] don't exchange than I am not accepting other 2 orders. So please do it immediately and oblige. My phone no [protected] and email id [protected]@gmail.com

Dear Sir, I had ordered a product of 500 rupees from the Amazon Mobile app, but the payment was declined twice, but at the third time the payment got succeeded.After the payment when I checked my bank account I got to know that I have been charged 1500/- . As the product costs 500/-
I have lost extra 1000/- rupees extra. The mode of payment was by debit card. I called the customer Care and they said that it will be automatically returned to your account but still now I don't get the money back.So please kindly look into the matter and try to return the money as soon as possible.
Order ID #[protected]

I had placed an order on amazon.in for a foot massager jsbhf68 compact portable foot massagerwith heat (Red) sold by jsb healthcare vide order no[protected] on 25th october2016. The product was delivered on 29th oct 2016. The payment of rs 5999 was made using a sbi debit card, which qualified for a cash back of 15% as per the promotions offered by amazon.in at that time. The payment made by the debit card has also been debited to the savings bank account with sbi on the same date. Inspite of numerous phone calls and followup e mails, i have not been able to get the cash back till date (Which is about 4 months).
I believe amazon.in is not very serious about the fulfillment of offers and these offers are not genuine. If they cannnot fulfill the offers for small values, how can anyone hv confidence for placing orders of higher values.
Hall be thankful for getting this issue resolved

I ordered from amazon asus zenfone it is a defective mobile, many time i talked with Amazon executive they r not helpful they told me ur mobile ll b pickd up but no one came .i m suffering to get mobile from amazon is fraud .their executive r also fraud...mny time i call not gtting soln to me.. Executive told me tht we hve creat ur pick up & refund request but i hve not got still pick up

Amazon did not deliver one product but sent a message saying the items have been delivered. Raised a complaint in Amazon and they claim they delivered it correctly. Investigation team did not call me to inform what is happening. No product and no refund. Amazon just stole my money.

Escalating the issue, the response was that the item is delivered and I signed the packag, which is not true. They are also not providing the delivery details. Something is fishy and Amazon is harassing me by not giving me my money back or the ordered product.

Sir/Mam
I ordered one spot removal pen from Amazon by online. I paid money by my debit card ( Rs 5700 before delivering the product). I got my product at 3 February 2017 but when I opened my product I saw the product is already used or damaged bcoz -

1- the product of the box is scratched
2- there is no one in polythene
3 -one needle is out side of the box
4- charger, spot removal pen and other item is already opened

then I did chat with Amazon executives on Amazon website every time they disconnected my chat ( I did chat with 45 executives in last 20 days they asked my problem then they said "we are looking" then they disconnected)

then I got number I called yesterday and told about my product they said please send us images on email I'd then I sent images by email then they replied me we are looking this and asked me you want replace or refund I told refund after some time they told me we will not refund.

now sir I am frustrated bcoz they did fraud with me
I need my refund
please help

Product order ID[protected]
Product name - Spot removal pen
company - Amazon.in
My Email ID - [protected]@rediffmail.com
my number - [protected]

Waiting for your reply

Thanks & Regards
Ankit Goyal

I have ordered Philips Viva Collection HD[protected]Watt Induction Cooktop (Black) on 19feb 2017 and it should be delivered to me on 22feb 2017 but it not delivered to me yet. I have received text from the company that a delivery was attempted but they dont called me on my number which was given. In the text message i have got the contanct number of the delivery boy but his number is switched off from the last four days. I am embarrassed with your service as i have paid all the money for this order

I did not receive the product and amazon team is saying it is delivered to your address. they have shared me one POD which is not signed by me or my family member and POD is totally fake. after complaint they said to wait for 7 -10 days but after it they denied to process my refund.

Order #
[protected]

Order date : 3rd January 2017

(shared fake pod is attached herewith)

I had recieved the packet of chia seed from amazon on 25 feb 2017 i havent recieved the bill with the product and there is no mrp on the product i spoke to the customer service team but they were of no help to me
The delivery guy has taken extra money before he was charging me 50 rs extra then i told him u said 449 so why r u takeing 499
Then when i checket it it was 439
And the amaxon guys are not ready to even look into like this i told them there is no bill but they were not bothered
I would request you to pls take some strict action on this as this is hampering customers trust with sellers and we really cant do anything about this which is really frustrating
Hope u will get some good news on this

Dear Sir

My Card Account was debited by AMEX on 10th Feb 2017 against purchase of Mobile handset LG Google Nexus 5 against Amazon Order no[protected] I've checked the charge for Rs.Rs.13, 990.00on Order Id:[protected]

The item was supposed to be delivered by 16th Feb 2017. Till 16th in the west it was showing as Track delivery.

When we called up on 17th, the executive replied that they have not recd payment followed by an email dated on 17th Feb
""I can confirm I do not see this charge on Order[protected] The order is currently pending a payment.""

and the order was cancelled without even taking concurrence from us

AMEX told me that the Merchant was paid on 10th itself.

All of a sudden on 23rd, we recd one mail that your amount has been refunded saying
"" We are writing to confirm that we have processed a refund of Rs. 13, 990.00 to your payment method.
This is the pending balance from your payment against your completed order :[protected] ""

My grievances are not answered

1. When did you actually received the payment.
2. Without taking our concurrence, why did you cancelled the order
3. What does it mean "against your completed order"
4. How do you address the agony and mental trauma I have suffered from 10th Feb till date

Looking for an immediate response

Best Regards

Sanjay Kumar Sarkar
[protected]

Yes Amazon.com is doing a business of fraud.This company knows very well how to deduct the money from any ones account without his knowledge.I have seen many guys who is facing like this type of issue.If any one's starts making complaint then he is blocking his mobile number and email service also.I have given many proofs but all are useless for him.Like this type of company should be banned in india otherwise it gonna to create a big issue in future. He has deducted my amount of 10.99$ from credit card for prime membership on 20/02/2017.According to him no any charge has deducted for prime membership in spite of giving bank details, transaction id, date of deduction .I have requested to amazon.com a lot but no any use .
If possible returned my amount .

Order date
20-Feb-2017
Order #
[protected]
Order total
2, 494.00 (1 item)
I ordered a 128GB pendrive and instead i got an 8 GB pendrive although the packet containing it said 128GB. I am pretty sure that when i return they will say i switched a different item into the packet and am defrauding them, instead of vice versa. I will end Amazon for their crafty deals and backhanded methods by which they rip of[censored]nsuspecting customers. Their customer service is useless and really if the package says 128GB I must have switched the products right, ha ha, i will keep my #### pendrive and see your death. I will live to see your death, Amazon. And after that you will be wondering if all that was worth Rs 2000. Sorry won't cut it this time, and why the heck would I contact you when you created the problem in the first place? Excuse me but I have to go now to cancel all my pending orders with the company as full of turd as Amazon itself.