Amazon India Complaints & Reviews

I placed and order and it was not as expected so i wanted my refund so contacted the amazon assistant but with vain... I couldn't get my money its been so long and i really don't appreciate this. I have contacted amazon service but they never favoured the refund. The seller already requested for return but amazon was not responding as i thought.
Inspite of talking to the seller and amazon service my issue was not resolved yet.

I bought Samsung S7 Edge 128gb mobile from Amazon on March 16th, order id is #[protected].
After 2 working days passed, I got an order cancellation email from Amazon. I shocked when I saw the email first and the reason for cancellation.
The reason is, "Your Amazon.in order[protected] has been cancelled due to a seller pricing error".
How this come even without contacting me before cancel the order.
They should check the price properly before they display the item in the site. Instead of that, they simply wasted my time of 2 working days.
Really its not all accepted.
When I asked the customer service they simply said apology.

Hello, my name is sachin, with reference to the order number[protected], this is the very third time i'm experiencing the delivery issue, it was supposed to be delivered on 15th, i had the sms. But as i had an experience from gati with two orders previously, they didn't deliver, and yet its not delivered even after three days, i had contacted amazon twice about this, they just keep saying we will update, but nothing yet, and above all the order status says that the delivery was attempted and i was not available, what more annoying this could be, i'm totally annoyed with the amazon now, as i had already said that plz never deliver anything from gati again, and now its happening again, they don't have any kind of importance for time, at all.

I had placed an 64GB pen drive which is costing 2048/rs. And when i had received the product i saw on device it is showing 1550/rs only. When i had esclatted it Mr. Hussian from Esclation department he is no where concerned about it always he is asking to place it for refund. No where help full even for refunf he is help less and also i asked from replace ment he is unble to do that also which ever is similar product or same with same price.

I have received my ordered merchandise viz levis leather belt on 17th march 2017. On opening the product I found it looking like old and used and the quality was sub-standard. It was not looking brand new. I request you to send your agent to receive the same because I want it to be exchanged or else return money back. The product details are as under:
LEVIS MEN'S LEATHER BELT[protected]_100_BLACK)
COST-1699
ORDER ID:[protected]
VAT NUMBER- [protected]
CST NUMBER-[protected]
INVOICE NUMBER-KA-BLR[protected]

SOLD BY:
CLOUDTAIL INDIA PRIVATE LIMITED
ANJANEYA INFRASTRUCTURE PROJECT NO.38 & 39
SOUKYA ROAD, KACHERAKANAHALLI
HOSKOTE TALUKA, BANGALORE RURAL DISTRICT
BANGALORE - 560067
KARNATAKA, INDIA

I purchased one plus 3T from amazon and it was delivered to me on 15th march.

Phone has several issues like:
1. Battery drains so soon(I did not expect a 3400 MAh battery could last for 6-7 hrs only ).
2. It has heating issue as well. After I downloaded 2-3 apps using wifi, phone started heating as hell.
3. Not able to download apps from play store.
Yeah, using roaming data. I read several posts also regarding this but those solutions did not work for me.
I think there is something wrong with the mobile i got. So, please schedule a return asap.

I purchased one plus 3T from amazon and it was delivered to me on 15th march.

Phone has several issues like:
1. Battery drains so soon(I did not expect a 3400 MAh battery could last for 6-7 hrs only ).
2. It has heating issue as well. After I downloaded 2-3 apps using wifi, phone started heating as hell.
3. Not able to download apps from play store.
Yeah, using roaming data. I read several posts also regarding this but those solutions did not work for me.
I think there is something wrong with the mobile i got. So, please schedule a return asap.
I want to return this mobile, talked to customer care of amazon but it did not work. Also I downloaded that 'smartchk' app ( as i asked to do so) did that check but getting a flash message as 'contact customer service'
Looking forward for a positive response.

I purchased sugar bear hair vitamins from amazon at 5999/- where else i was unaware that the official site www.sugarbearhair.com is selling the product at 1998/- i filed a claim but it got rejected, when i called amazon customer service was not ready to help they just told me distributor (Amazing Fab) is selling the product at this price.. Amazon is cheating customer plz help

Hello... Sir
I have ordered mi max prime 128gb (Gold)
On amazon india website then the mobile was defective.. So i want to return the product amazon india... Amazon has been returned request created then the items was picked up... Amazon refund initiated on 07/03/2017 and give me a message the amount has been reflect on your bank 12/03/2017.. Below mentioned the details on amazon india refunded email
Hello,

Your refund of rs.19999 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is 547979.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.

But today i see the amount does not reflect my account... Then i have called amazon her executive officer says plz called your bank customer care and give the transaction id then your problems was solved... Sbi customer care says me... I don't check the transaction id on another bank so plz escalate the issue on your amazon customer care... Then i have called amazon... Her executive says plz charge dispute file claim... Plz contact on your bank customer care and says i want to claim charge dispute file... Then i have contact bank customer care. Her super visor says me. I m unable to file claim so you can contact amazon india regarding your refund...
Dear consumer complains i m harassing
Plz help me. Dear

Www.amazon.in is running a scheme gives me a offer to refer a friend 200
According to this scheme
when i refer a friend i also referred it via [protected]@ gmail to my friends to join amazon.in,
Me and my friends did all the according to the terms & conditions
and when refered coustmer successfully placed his
1st order of 300rs or more then after 1 month i will get a gift voucher of 200rs .
I reffer a friend to join it, and she successfully join it and placed her 1st order.
Her registered email id is (my frend join amazon the Date-09/02/[protected]@gmail.com &
and 2 more other friend )
Now 1 month the refral friend They also delivered his/her product
but amazon.in dont gives that voucher. I complaint too many times but they make me fool and they said we have filloped our
form this type of answer i have complaint many times but first complaint amazon cs team VINO he answered me"UR GIFT CARD ISSUEing u DATE 16/03/17 AND HE ESSALRTE
MY PROBLEM THEN REFERAL AND EARN TEAM ANSWER ME
Your Account Amazon.in
Message From Customer Service
(Hello,

Thank you for contacting Amazon.
I apologize for the delay in payment of your gift card.

If you've successfully referred a friend/family member to Amazon.in, you will receive a Gift Card issued via email within 15 more days.

Please be informed that all the gift card would be definitely added subjected to the conditions as mentioned on the below link:
https://www.amazon.in/gp/help/customer/display.html/?nodeId=[protected]
I hope this information helps. Thank you for choosing Amazon.
Warmest regards,
Shashikanth
Amazon.in)

BUT 17/03/2017 TODAY I HAVE COMPLAINT REGARDING MY REFRAL BONOUS AND REFRAL TEAM REVANTH SAY ME

(Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I'm Revanth from Amazon Refer and Earn program.
I understand that you haven't received the gift card yet, I apologize for the same. However, we have investigated into your referral account and see that you do not qualify for the referral bonus.Our system is automated and precise enough to follow the eligibility criteria. I'm so sorry, but we can't offer any additional insight or action on this matter.However, I would encourage you to continue referring friends and family outside your current circle in order to qualify for the bonus. Any qualifying accounts would receive the bonuses into their accounts automatically within 30 days.Your patience and understanding in this regard are highly appreciated. We hope to see you again.Warmest regards,
Revanth )
SIR They MAKE ME FOOL PLZZ SIR HELP ME REGURD MY PROBLEM THE REFRAL TEAM SASHIKANTA AND REVANTH THEIR ANSWER DID NOT MATCH, SASHIKANTA SAID- I apologize for the delay in payment of your gift card. BUT Revanth inqury say Our system is automated and precise enough to follow the eligibility criteria.
I'm so sorry, but we can't offer any additional insight or action on this matter. What the hell customer serive plzz take necessary action aginest them and
cs team name is (vino, Naman S, Simran kaur )
.Please help my emegency mobile number is [protected].
Thank You Purandar prusty.

I had ordered an iphone 7 on 15th March using prime membership, i was assured that the delivery will happen by 8:00 PM on 16th March. after regualry following up with the service executives the delivery was not done on 16th March. Also the executive were no giving any correct information that the delivery will not happen on 16th.

Till 8:00 PM on 16th March all the executives were stating that they mill delivery the package by 8:00 PM. the moment the clock tie was 8:00 PM they started saying it can be delivered today and will be delivered in 24-48 hrs.

The information provided by executives is incorrect and misleading the customers. also what is the point if you avail prime membership and still are unable to receive the delivery on time

Sir
I submit the following details for references while I confirm that My TITAN wrist watch purchased through you (details given below) are meeting the standards - The water vapors are leaking in and case glass becoming foggy for many hours ( recently the watch got slightly wet while I walk in Rain with umbrella- I noticed the watch has manufacture of defective construction ). Since It is with in guarantee period and also believe the dampness due to non waterproof can affect 'time' through malfunctioning the electronics . Kindly let me know the next action I need to follow from my end -
DETAILS of PURCHASE
Amazon
Your Orders | Your Account | Amazon.in
Shipping Confirmation
Order #[protected]

Hello shaji Karun,

We thought you'd like to know that we've dispatched your item(s). Your order is on the way. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.in.
Arriving:

Tuesday, June 14
Track your package
Rechnung drucken Your package was sent to:

Shaji N Karun
piravi, 25 Udarasiromani Road, Trivandrum
THIRUVANANTHAPURAM, KERALA 695010
India

Your package is being shipped by Amazon Transportation Services and the tracking number is[protected]. Please note that a signature may be required for the delivery of the package.

Shipment Details
Titan White Dial Men's Analog Watch - 9162SL04
Sold by Adonis Biz. Rs.3, 495.00

Item Subtotal: Rs.3, 106.67
Shipping & Handling: Rs.0.00
Total Before Tax: Rs.3, 106.67
Sales Tax Collected: Rs.388.33
Shipment Total: Rs.3, 495.00

Sir,

I have online purchased Bluetooth speaker on dtd[protected]. But i have not received remote with product and also one speaker already defected.
So i request you to kindly replace my speaker & also provide me remote.

I want to highlight certain things.
I am a seller in amazon. And my brand registry has been approved and also i have applied for tm some days ago.

Here i am spending time to list my products, spend some money to advertise them, spend some money to boost my sale.

But when the product become popular some fake sellers are coming and selling my brand without my authorization.

While asking the seller support team, they are telling we cant prevent them as you dont have tm certificate with you. As everyone know tm certificate would take much time to reach, in that time any seller can sell your product.

That is insane. Ridiculous that you are supporting bad practice in amazon india.

I am here to say to each and every seller dont spend your hard earned money on product campaigning.

I am spreading this news so that every buyer comes to amazon can have a better understanding what is going on in amazon india. So he can be wise enough to choose products.

#QUITAMAZON: WORST SERVICE That's the only thing I can say because I placed an order from AMAZON from my colleague's PRIME ACCOUNT but the order was already 1 day late from your mentioned date and today when the order was arrived then the courier boy was talking in a very rude way and he was like that I will not come upstairs for delivering your 1 order you have to come downstairs and collect your order, I have some personal issues of mine and then he said that I left and do what you want to do (I also have recording of the same with me).
Order No[protected]

You call your self the Best Service Provider (JOKE OF THE ERA) then seriously take my suggestion and apply - RETHINK, REBUILD & REDESIGN your commitments and services.

First improve your courier services and choose your partners wisely at least they should know how to communicate with the customers.

And from today on wards I will never ordered from AMAZON (THE BEST SERVICE PROVIDER) anymore and also spread the same in my community and groups.

Subject: Charge dispute "Refund never processed"

Dear sir

A refund of 8872 rupees was successfully processed on 8 March 2017 to my account. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I had ordered a mobile on 10th March and it was to be delivered on 15th march but it didn't delivered and the delivery boy didm't contact me too and the amazon demands for an additional address and i gave it and they tell the product will deliver within 48 hours but today i get the message out for delivery reaching today and since now thw product has not been delivered.On both days the message i got from amazon it contains the number of the delivery man and on both days i call that man and he refuse and said that he is not having my package.I got wrong numbers from amazon and they are not contacting me and my package has not been delivered.

My order no. is[protected], dated 04-Feb-2017. I requested for a return of the product and the return pick-up was on 11-Feb-2017. I have got confirmation of the order placed and confirmation of the return pick-up too and it shows refund has been initiated on 11 Feb 2017, however, I am yet to receive the refund of Rs. 1249. I contacted customer care via Facebook on 07 March and they sent links to me to share my contact details on and promised me that Amazon would get in touch with me to solve this issue, but I haven't heard from Amazon until now (16 March). My refund has not been processed yet. I sent an email to [protected]@amazon.in and the email was not delivered. I am shocked to see a company such as Amazon indulging in such fraudulent behavior and I will go to consumer court, if I don't get my refund by 31st March.

On 12th march 2017, 10:00 pm,

I have placed two orders at amazon from two different seller.
1. Luminous inverlast tubular battery (Sold by wagon power solutions private limited)
2. Luminous zelio 1100 home inverter (Sold by deepti batteries)

The orders were placed and amount (Rs. 4400 + rs. 11000) was deducted from my account. I received the order confirmation message as attached in the screenshot below.

On 16th march, i logged into my amazon account to check the status of my order. I was troubled to find one order details was missing this time and nowhere to be seen. (The order for battery, sold by wagon power solutions limited)

I called up amazon customer care, and found that the order for battery has been cancelled automatically, as the item went out off stock and the seller is unable to ship the item.

I asked them two questions;

A. Why don't you reflect the same on amazon app, and refund my money soon (As paytm would do) so that customers are clear and can take the next step accordingly. My money is not been refunded yet, and i am been asked to wait for another 48 hours to get the refund. (So if i didn't make this call, would this seller run away with my money? And would amazon just sit idle?)

B. If item is unavailable with this seller, then why should it be advertised on amazon for people to place order. And why don't amazon take any responsibility for this, rather than just blaming the seller? If the seller did not display the item as available, then i would have placed my order to another seller.

Now tell me, what should i do with the home inverter without a battery?

As customers, we trust amazon. Not the seller!!
But if amazon is unable to take any accountability or remedial measures for these kind of issues, how can we keep our trust on this huge online shop.

This is totally unacceptable & i urge other customer to be careful when you do your shopping at amazon, which was once a trusted shopper.
I feel i am been ripped off by a seller at amazon, with the complete support from amazon.

I ordered a projector on dated 23 February 2017 and which was delivered on 27.
The projector had not clear image and low brightness so I submitted the request for return on 9th march.
despite 10th march was the date of collect the item they did not collect yet

I am very disappointed from amazon and there is not any help or customer care number available for register the complaint against the seller of amazaon

Please help me