Amazon India Complaints & Reviews

I ordered from amazon asus zenfone it is a defective mobile, many time i talked with Amazon executive they r not helpful they told me ur mobile ll b pickd up but no one came .i m suffering to get mobile from amazon is fraud .their executive r also fraud...mny time i call not gtting soln to me.. Executive told me tht we hve creat ur pick up & refund request but i hve not got still pick up

Amazon did not deliver one product but sent a message saying the items have been delivered. Raised a complaint in Amazon and they claim they delivered it correctly. Investigation team did not call me to inform what is happening. No product and no refund. Amazon just stole my money.

Escalating the issue, the response was that the item is delivered and I signed the packag, which is not true. They are also not providing the delivery details. Something is fishy and Amazon is harassing me by not giving me my money back or the ordered product.

Sir/Mam
I ordered one spot removal pen from Amazon by online. I paid money by my debit card ( Rs 5700 before delivering the product). I got my product at 3 February 2017 but when I opened my product I saw the product is already used or damaged bcoz -

1- the product of the box is scratched
2- there is no one in polythene
3 -one needle is out side of the box
4- charger, spot removal pen and other item is already opened

then I did chat with Amazon executives on Amazon website every time they disconnected my chat ( I did chat with 45 executives in last 20 days they asked my problem then they said "we are looking" then they disconnected)

then I got number I called yesterday and told about my product they said please send us images on email I'd then I sent images by email then they replied me we are looking this and asked me you want replace or refund I told refund after some time they told me we will not refund.

now sir I am frustrated bcoz they did fraud with me
I need my refund
please help

Product order ID[protected]
Product name - Spot removal pen
company - Amazon.in
My Email ID - [protected]@rediffmail.com
my number - [protected]

Waiting for your reply

Thanks & Regards
Ankit Goyal

I have ordered Philips Viva Collection HD[protected]Watt Induction Cooktop (Black) on 19feb 2017 and it should be delivered to me on 22feb 2017 but it not delivered to me yet. I have received text from the company that a delivery was attempted but they dont called me on my number which was given. In the text message i have got the contanct number of the delivery boy but his number is switched off from the last four days. I am embarrassed with your service as i have paid all the money for this order

I did not receive the product and amazon team is saying it is delivered to your address. they have shared me one POD which is not signed by me or my family member and POD is totally fake. after complaint they said to wait for 7 -10 days but after it they denied to process my refund.

Order #
[protected]

Order date : 3rd January 2017

(shared fake pod is attached herewith)

I had recieved the packet of chia seed from amazon on 25 feb 2017 i havent recieved the bill with the product and there is no mrp on the product i spoke to the customer service team but they were of no help to me
The delivery guy has taken extra money before he was charging me 50 rs extra then i told him u said 449 so why r u takeing 499
Then when i checket it it was 439
And the amaxon guys are not ready to even look into like this i told them there is no bill but they were not bothered
I would request you to pls take some strict action on this as this is hampering customers trust with sellers and we really cant do anything about this which is really frustrating
Hope u will get some good news on this

Dear Sir

My Card Account was debited by AMEX on 10th Feb 2017 against purchase of Mobile handset LG Google Nexus 5 against Amazon Order no[protected] I've checked the charge for Rs.Rs.13, 990.00on Order Id:[protected]

The item was supposed to be delivered by 16th Feb 2017. Till 16th in the west it was showing as Track delivery.

When we called up on 17th, the executive replied that they have not recd payment followed by an email dated on 17th Feb
""I can confirm I do not see this charge on Order[protected] The order is currently pending a payment.""

and the order was cancelled without even taking concurrence from us

AMEX told me that the Merchant was paid on 10th itself.

All of a sudden on 23rd, we recd one mail that your amount has been refunded saying
"" We are writing to confirm that we have processed a refund of Rs. 13, 990.00 to your payment method.
This is the pending balance from your payment against your completed order :[protected] ""

My grievances are not answered

1. When did you actually received the payment.
2. Without taking our concurrence, why did you cancelled the order
3. What does it mean "against your completed order"
4. How do you address the agony and mental trauma I have suffered from 10th Feb till date

Looking for an immediate response

Best Regards

Sanjay Kumar Sarkar
[protected]

Yes Amazon.com is doing a business of fraud.This company knows very well how to deduct the money from any ones account without his knowledge.I have seen many guys who is facing like this type of issue.If any one's starts making complaint then he is blocking his mobile number and email service also.I have given many proofs but all are useless for him.Like this type of company should be banned in india otherwise it gonna to create a big issue in future. He has deducted my amount of 10.99$ from credit card for prime membership on 20/02/2017.According to him no any charge has deducted for prime membership in spite of giving bank details, transaction id, date of deduction .I have requested to amazon.com a lot but no any use .
If possible returned my amount .

Order date
20-Feb-2017
Order #
[protected]
Order total
2, 494.00 (1 item)
I ordered a 128GB pendrive and instead i got an 8 GB pendrive although the packet containing it said 128GB. I am pretty sure that when i return they will say i switched a different item into the packet and am defrauding them, instead of vice versa. I will end Amazon for their crafty deals and backhanded methods by which they rip of[censored]nsuspecting customers. Their customer service is useless and really if the package says 128GB I must have switched the products right, ha ha, i will keep my #### pendrive and see your death. I will live to see your death, Amazon. And after that you will be wondering if all that was worth Rs 2000. Sorry won't cut it this time, and why the heck would I contact you when you created the problem in the first place? Excuse me but I have to go now to cancel all my pending orders with the company as full of turd as Amazon itself.

I have ordered a Philips E103 Mobile on 11-Aug-2016. They has send me Philips Headphone. I have request for the refund of money. The Seller said to send me the product via courier. He will pay me the product price as well as courier. I have courier it on 22-Aug-2016. I have mailed the details. I have log complaints against this to Amazon 2 times but till now i have not received my money. Even till now they have not contact me.

My amazon online order no[protected]
order value rs13, 999.00
delivered on 23 feb 2017
sold by greenmobiles

a defective mobile has been given to me. Amazon has checked online thru online app smart check that the handset is indeed faulty.

Amazon is refusing to refund the amount to me and forcing me to take a replacement. I have lost faith in the model. Want money back which amazon is refusing

Sir,
I order women's latest printed saree with blouse piece by vaisu trendz (Weigthless, multi color) on amazon india, sold by muzffar creation order number[protected] placed on saturday, february 18, 2017. Item is not deliver till to date and today[protected] cancelled the order without any reason and also cost of item is hike on amazon site, so it is requested that serious action to be taken against amazon india with intimation.
Regards

I purchased one pulse 3t from amazon on 28th Jan. my delivery date was 31st January but product was not delivered and return without any information and reason.so i called and ask for the reason they said it is tecnical issue your product will delivered you in 2-3 days after i not get phone after 2-3 day i again called and they said we reorder your product from here you will get phone urgently but no result and even i dint get any massage about my phone where it is.at last i canceled it but now there is issue in refund please help me in getting my refund or phone.

On October I have ordered a analog fastack watch fro this amazon till now you didnt refund .If you didnt refund the money I will go to consumer court. I will publish to every you should not buy anything from this amazon.10 or 20 times I asked but they didnt answer correctly. Oneday they said that they have refunded. I asked to bank and they asked the UTR number.Then I contact Amazon and asked the UTR number. They said they won't give that number.Then How can the bank asked me the UTR number.One second I am saying refund the money or else we can meet in court.
THANK YOU

HI Team,

This is very frustrating as a customer that every-time you place the order it is cancelled by the seller due to some pathetic reasons like ( Order 2 below ) . More importantly Money is deducted and after 1 week you came to know it is cancelled.

Its been 3-4 week I am unable to get the card just because I TRUST AMAZON and Now, I AM NOT Going to order anything from this site and will help my colleagues too to avoid it.

If you really think what your sellers do or care about the customer then please check below orders for proof.

Order 1 :

Order ID[protected]:
1 of Samsung Evo+ 32GB Class 10 micro SDHC Card Upto 80 Mbps speed (With adapter) [ASIN: B00WR4IJBE]

Order 2 :

Order #[protected]
Placed on 14-February-2017

1 of Samsung Evo+ 32GB Class 10 micro SDHC Card Upto 80 Mbps speed (With adapter)
(www.amazon.in/dp/B00WR4IJBE)
Cancel Reason: Seller Pricing Error

Awaiting your answer/ reaction .

Regards,
Mahak

On 22nd feb 2017 i was doodling through Prime feature of Amazon.
but accidentally my 1 USD was deducted without my consent.
as promised by Amazon, Saved Credit/Debit cards are secure, but i don't think so after this incident.
as claimed my amazon, credit card's CVV no are not saved by Amazon then how
my money was deducted and moreover i did not got any OTP on my mobile to confirm as well.
I urge all the customer not to save their cards on Amazon provided server as it is totally unsecure.

i want explanation from Amazon's concerned team regarding this issue.

My mobile no is [protected]

Here are the details of the order placed:
Order id:[protected]
Brand ordered: trylo
Seller: mylenceria.com
Order date: 3-feb-17

Against my order (details mentioned above), i received the delivery on time. but to my surprise, when i opened the packet, the cover was of brand trylo but the product inside was of james.

After placing the return request, the courier guy refused to take the return saying that the product is not of trylo.

I raised the issue with amazon customer care, and the second time product got picked up.

But after 2-3 days, i receive a mail from the amazon seller, that i have cheated on them and they have sent me trylo brand only. i even got a call from one of the seller representative and she accused me of the same and also used derogatory language.

I have been shopping online with amazon for many years now and have bought items of much higher value than this product, so i want understand from amazon if they even check their customer profile before allowing their sellers to accuse their customers.

More than my full refund, i would want to see how amazon deals with such sellers.

This message is sent by sbi bank with all detail
Your complaint pg[protected] has been attended to and closed after resolution as: merchant confirmed transaction as successful. Details: tran? Date: 21-jan-17? Amount: 1550? Result: captured? Mer? Id: hsmp[protected]? Rrno:[protected]? Mer? Name: billdesk. An-17? Amount: 1550? Result: captured? Mer? Id: hsmp[protected]? Rrno:[protected]? Mer? Name: billdesk.
O request u to refund to my bank account
Plz check the attached file i have been marked the transaction.
Plz do the need full.

Thank you.
Ashish ramesh suvarna
[protected]

Amazon customer care harasses the customer in the name of identity verification. I had placed an order (No.[protected] and it was supposed to be delivered on 24.02.2017 (Tomorrow). Till yesterday the tracking showed the update of 20.02.2017. On my complaint they gave some more information (I. E. Incomplete) yesterday evening. Today morning while on my way to work i got the message that the order will be arriving today itself (One day in advance)!! Fine!! I was given the number of the delivery boy too but that fellow didn't bother either to pick up the phone or calling back!! I called him at least 10-15 times, sent sms but still no response. I needed to contact him urgently because the delivery address was my home address and coordination was required so that he doesn't find a locked door. For that i called up the customer care but the lady on the other side behaved not in a proper way and kept on asking so many details in the name of identity verification which prompted me to ask her to put the phone down. I needed to contact the delivery boy urgently so that my package is delivered without any hassles. And they never share the local phone numbers anywhere so that they could be requested to contact and ask the delivery boys to contact me.
My suggestion is that they must give the contact phone numbers of their transportation services local office and the delivery boys must contact the customer in the morning itself on the day of delivery.
Also they must be instructed to respond to the calls made to them.

I ordered 2 itmes which i was supposed to receive on 22nd feb but the courier person wrongly updated that i am not contactable. The customer executive dept told me that somebody will definitely call me. I also then requested them to send the same on 23rd feb before 11 am. Neither i received any call from them nor tue delivery.

Since this was a non refundable item they are taking me for a ride. This is the pathetic state of amazon service. Their own courier dept is not paying any head to their request.

Details..
Order date 16-Feb-2017
Order #[protected]