Amazon India Complaints & Reviews

My name is naveen, my email id is [protected]@gmail.com, i have baught a mobile from amazon.in on 5th march that was lyf water f1s, with order number[protected], according to amazon seller i should get rs 500 cashback in jiomoney account, but when i received the phone jiomoney refused to give any cashback, as jiomoney said that offer has been expired, and than i contacted the seller, again they said offer has been expired. But at the time of purchase the seller and amazon didn't mentioned anywhere that the offer will expire on 7th march, and i got the phone on 9th march 2017, i contacted amazon many times, but they refused to provide cashback, today on 14th march i visited the amazon again and what i checked that still offer is showing of jiomoney cashback and the product is amazon verified, according to my purchase offer is expired, but they still continue to make people fool by displaying the offers which are expired. Kindly help me out so that i can get my cashback. I am attaching the screenshot which shows the offer even on 14 th march, that was expired on 7th march.

I bought a JBL C100SI In-Ear Headphones with Mic (Black)
Sold by: Tech Show
Shipped: Feb 17, 2017.
This product have little bit of damage. So i was returned my product it was appears on refund. I returned the product on Feb-24. But till now the amount is not refunded.. What's the problem on caught in refund. The refund status is Return request approved . this only showed my account status.. What can i do.. i fully strugled here on this problem. what is the solutin of this issue. the refund tracking id is[protected].
Please take any step to provide any solution on my problem.
Thank You..

I had bought a shoes from amazon which was not fitting in my legs so i returned it but i dint got my refund i made this complaint in december2016 but i din't got the refund till now please give my refund i dint thought that amazon will irritate me soo much sorry to give such complaints but it is true...

Recently I purchased a Globalite Men's Brown Casual Shoes with Watch & Sunglasses (X000KH33AP) worth 599.00 . But it surprising to see that the Wrist watch Supplied was not working, even after changing the battery with new one The INVOICE Number is DL-QNAI[protected] and order number is
[protected].

The watch was not working at all, Hence i kindly request you to check the problem and come out with a proper solution in rectifying this problem.

They are giving the false information to the customers

They said they will deliver the order within 2-4 buisness days for my address and now they taking 6 buisness days.

And literally they are giving me an false information like this

Me: And I am sure that you are not going to do any one of the above
Just to convince me you are saying all these
Monika: However in order to assist you, I will personally make a follow up of your order and frequently contacted the courier and informed them to deliver your order as soon as possible.

But they are not going to do the same

Before Two days same conversation with different agent.

Rahul:Please accept the same.
I totally agree with you.
Me:You will tell that i will escalate with high priority and i will get my product only on Tuesday
Then why i have to pay shipping charges.
Rahul:Devraj, I am also creating a follow-up to get it deliver on the most high priority basis.

I had purchased a Lehnga from amazon that was purple color with heavy work but i received a different product which is baby pink and green color and with less work.
I have tried to return the product but then i found in their site the order status is cancelled i dont know how when i received that product. I have raised a complaint to them but not getting much response and it is being delayed day by day and going in circle from couple of weeks.

Please help me to get rid of this and help me to get my refund.

I m vineet pathania I purchased motorolla G4 +. 32GB. Dated 28october 2016. From ur Amazon site. The time to today 12/3/17. I m very disturb wth ur phone. 3 time I went to service center for ths set to repair . Every time something occur the complaint wth this phone. And every time service center assure it will be k. But I m so much disturb wth ths phone. Ths time camera is not working.
Finally I want to change my set. Ths set I purchased the finance from bajaj alliance.
I want to say I will stop my installment. Or complaint I consumer court.
Tell me wat to do . I m very disappointed to purchase wth u. Amazon is very reputed farm. OK. Solve my problem.
Thanking
Vineet pathania
Order no.[protected]
[protected]

I had ordered for a combo pack including a flip cover, a back cover and a tempered glass for my lenevo k6 power mobile phone hanset on 05/03/2017 vide amazon. The product has been delivered to me on 11/03/2017. But after opening the pack I found that only the flip cover which is very very odd looking because it is not fitting properly and the other two items are missing. I had acknowledged the matter to amazon and now they are cheating me regarding the return of the same even after assuring a schedule repeatedly. The cost of the product is Rs. 389.00. So, please help and suggest in this regard.

I ordered v-guard stabilizer for ac from Amazon india having Order#[protected]. It was supposed to get delivered on 8th March 2017 and i got a sms from amazon having mobile no of delivery agent. To my surprise that no is switched off. Amazon claim that they made an attempt to deliver product on 8th March 2017 which is completely lie as i didnt got any call from any agent. Now since then i am calling amazon every day and every time i am being told we dont have any information. Every time i call the response is we will contact you soon but no solution offered.

My question is who will provide me info if amazon itself dont know anything. Every time i contacted amazon all response i got is we will get in touch with u soon.

Its like amazon is torturing its customer and its happening second time.

I placed an order which Amazon broke in several packages. I received all packages but not one. The status suddenly changed to delivered and that I myself have received the package which was a false information. There was no delivery from Amazon on the mentioned date in my apartment complex. I was present in my house all day and later checked the entry logs for that day at the security desk. There was no entry for any delivery from Amazon on that day's log.
Now when I inform Amazon about this, they respond that as per their records the package is delivered.

What should I do next to get this issue resolved?

I had returned a product but still I didn't get refund. Even I had returned it by my own expenses I have receipt of return of product photo enclosed.
Order date
07-Feb-2017
Order #
[protected]
Order total
586.00 (1 item)
Return Details
Return started
Your refund will be processed when we receive your item.
Prestige Hard Anodised plus CookwareInduction Base Roti Tawa, 225mm, ...
Prestige Hard Anodised plus CookwareInduction Base Roti Tawa, 225mm, ... 586.00
Qty: 1
Sold By: Cloudtail India Private Limitedorder no

I have refunded the product name puma mens winglet ii idp hawaii thong sandals order id:[protected] to amazon... I had send by self courier because they cant arrange me pick up service. Courier service have deliverd product to amazon warer house... They had call me that they have deliver my product to amazon. So i mail my courier recipt to amazon so i can get refund.. After getting coureir recipt they had given me mail about i will get money back... When i call customer service they r telling we cant track ur courier... So we cant give ur money becuse from where i courier they had nt provided online tracking... If they cant track y they had given me mail... I want my money back

Hello Team

I have already contacted amazon team on phone and have told them the issue that I am facing
I purchased the TV from Amazon dated 13th July 2016.
Now there are white patches that's coming on the screen and need to be serviced. The service engineer asked for the original bill which i gave them which was provided to me by Amazon.However the model no on the bill is not correct . I need the correct bill with the correct model no to get serviced.One of your colleague advised me to ask for the service denial letter from the engineer however he denied to even give that.He told me to contact Amazon to give me the correct bill.Now I am being asked to contact from one service provider (Micromax) to the seller(Amazon).when I contacted Amazon again the persons who. Picked up the phone told me to send the original bill and the correct model no so that correct bill can be sent out to me. Request you to please help me here.I am attaching the bill and the snapshot of my model no. I need this to get sorted quickly as I won't be afraid to go to consumer court against both Amazon as well as Micromax service centre.

i am following up with amazon from last 2 to 3 weeks and not gettig any support
have asked the call back but not getting any esponse
I want to lodge a complain against amazon in consumer court now

I booked a combo order of a fast track watch with a 64 gb samsung memory card through my karte, probably a vendor of amazon. This product was delivered to me in a "deals amazon" package. The product supplied is of a very inferior quality.
On contacting amazon, i was informed to contact my karte, and they provided me with the following nos.
[protected]
[protected]
But both these nos are not correct.
How can a co. Like amazon have connections with fraud vendors???
And if i have received my order in a package of "deals amazon", how these guys are unaware this transaction.
Please find attached the photograph of the packet and the products supplied.

Hi team
Today 11/3/2017 I called amazon for about my query and the 1st agent is very rood and she disconnt my call she even not understand hindi or english.
I said tranfer the call to senior agent or manager or supervisor she is not transferred the call intead the transferring she is aruge with me and my wife.
I want to compalin about the lady which i spoke 1st time plz listen the call and take strick feedback so that the customer will not to be suffer next time.
2nd lady was good she helped my issue and understand my concern . I really appreciate her.
My contact no [protected]
I want someone call to my no after feedback.

Regards
Praveen panigrahi

I had ordered for a Ilina gift watch set which was supposed to be gift wrapped and with a gift message. It was a birthday gift to someone special and was to be delivered timely. However i got a message that the order was arriving two days early at the person's place. I called up the delivery service and requested them to have it delivered two days later. The guy replies rudely and tells me he is sick and can't help me further on. He rejected all my calls post that. When the gift was delivered, it was neither gift wrapped nor did it contain a message. That was quite an embarrassing moment for me. I called up amazon to assist me with this. The representative added some credits to my account and further on suggested some gift card which would be gift wrapped and contain the same message and would be delivered timely. However, the gift arrived a day late and was again without a message or gift wrap. I was completely embarrassed for the second time. Amazon doesn't value emotions or the weight distanced love carries. All they care about is just completing their damn order by hook or crook, without verifying the sellers or the delivery service. When I called up the representative again, he just apologised and said he couldn't help me with that. Atleast he was willing to refund my gift wrap money, which is so important when paired with emotions that the gift carried, don't think they'll get the sarcasm I intend to make here. Please escalate this issue as much as you can, to not get duped further on and exchange baseless calls with their representatives who provide no solutions, only excuses.

We have got an item (lapotop - http://www.amazon.in/Asus-X541UV-XO029D-15-6-inch-i5-6200U-Graphics/dp/B01K1TTZP...⇄ )no bill provided, there is one cap (near the bottom right of screen cover bolt) is missing, we tried to return the product and amazon's return window was not accepting the return even before the return policy expiry date - was showing return window closed on 16th march 2017 (from 2nd March onwards), with little hope that amazon will send new and no unboxed products, so we compromised with bill and bolt issue because it was not a big concern, but from last night it started giving noise and becoming hot.

We tried to return or replace the product but amazon is taking to technical support window on step 2, and even though the returns are eligible till 16th March 2017, its saying returns are closed on 16th March 2017, don't know whether its amazon website issue or something else, also sent them a request using their contact us page, and didn't received negative response from them, also talked to their representative and no use, its really a frustrating experience from amazon, never faced such experience in past, I hope amazon will resolve this issue asap.

They are not providing any information about my order. Even I am unable to track my order. They are just giving lots of excuses and they failed to proof that they are saying truth, they finished the conversation from their side. They said that seller will reply within maximum of 8-72 hours but it's more than 96 hours and till now the seller didn't reply to me.
Amazon is providing totally pathetic service and harassing the customers.

AMAZON AGREE WRONG DOING BUT NOT DOING ABOUT IT

11:28 AM IST Prudhvi Krishna(Amazon): Hello Sachin, my name is Prudhvi Krishna. I'll certainly try to help regarding your concern.
11:28 AM IST Sachin: there is no such help provided
is my complain open ???
11:29 AM IST Prudhvi Krishna: Ambrane P[protected]mAH Power Bank (White-Blue)
Is this the item you are referring ?
11:29 AM IST Sachin: yes
11:30 AM IST Prudhvi Krishna: Just to confirm, are you referring to refund for this order ?
11:30 AM IST Sachin: did i asked for the refund
and my question here is whats the status of my complain
?????
11:32 AM IST Prudhvi Krishna: I am sorry for the confusion.
I can see that you have talked with our Manager about the wrong escalation process and our manager has promised that a proper actions would be taken against the people who are involved with it.
11:33 AM IST Sachin: dear prudhvi you are NOT answering my question asked pricisely
did i asked for the refund
and my question here is whats the status of my complain
?????
11:33 AM IST Prudhvi Krishna: Sachin, that is the only complaint I can see with your conversation.
May I know precisely what complaint you are referring to ?
11:34 AM IST Sachin: what is the complain that is opened ???
there are about 20 complain on the matter
whats the status
????

and did i asked for a refund
11:35 AM IST Prudhvi Krishna: I am sorry about the word Refund. I was in a anticipation that your query was about the refund.

11:35 AM IST Sachin: it is part of complain
11:36 AM IST Sachin: still you are not clarifying
did i asked for the refund
and my question here is whats the status of my complain
?????
11:36 AM IST Prudhvi Krishna: I can see that our higher management has raised Coaching feedbacks and your complaints on all the previous Leads and Agents whom you had conversation with and I am sure, they would be coached seriously to not to repeat any such in future.
11:36 AM IST Sachin: how many times
???
11:37 AM IST Sachin: starting with selvin chinappa,
11:38 AM IST Sachin: and still ramesh the cs manager disconnected the call while in comunication
how many e mails of mine do u have
11:39 AM IST Sachin: pls clarify did i asked for refund
11:40 AM IST Sachin: are we chatting in thin air
11:41 AM IST Prudhvi Krishna: Sachin, I can understand your concern, I would feel the same if I were in your place.

I can see that your issues has been handled by our higher authorities and have given you the best possible resolution in this case. Also, as said, all your complaints and feedbacks were taken and I am sure, our management would definitely coach all the people who are involved.
11:41 AM IST Sachin: you are not answering my question
1st is did i asked for refund
11:42 AM IST Sachin: an 79 yrear old man was made to suffer becos of the delevery blunder
11:42 AM IST Prudhvi Krishna: I am sorry about the word Refund. Please forgive me. I would never use that word again.

11:42 AM IST Sachin: then there is rudeness of 7 people repetadly
11:43 AM IST Sachin: for which the excepted mail has been sent by ledership team
stil mr rupesh doing the same blunder of disconnecting my call in the middle of comunication
be ware i am asking this to you 5th time now
11:44 AM IST Sachin: did i asked for the refund ???
11:44 AM IST Prudhvi Krishna: That's perfectly understandable Sir, we didn't expect to be happening with you.

I am sorry about the word Refund. Please forgive me. I would never use that word again.
11:44 AM IST Sachin: still u are not answering
11:45 AM IST Sachin: did i asked for the refund withamazon for the order
yes or no
11:45 AM IST Prudhvi Krishna: No.
11:45 AM IST Sachin: so why was it inisiated
???
did the order came on time ???
11:46 AM IST Sachin: was amazon team rude with me
for which the mails have sent
is complain about all above mater open or closed ???
11:47 AM IST Prudhvi Krishna: Sir, as per our policy, the replacement can only be provided once for an order. Since the replacement didn't reach you as expected, the only option would be refund for the order.
Your complaint is open and our manger is taking serious actions with all the leads and agents whom you had conversation with.
11:48 AM IST Sachin: dear prudhvi i have recived the replacement
so why is the refund inisiated
11:49 AM IST Sachin: what hapened to mail sent by cinnapaaa
he hasent comunicated with me
11:50 AM IST Sachin: ???
11:51 AM IST Prudhvi Krishna: There seems to be a wrong tracking update by GATI at our end saying that the item is returning to seller and we had to initiate the refund.
11:51 AM IST Sachin: whose mistake is it
was the order on time ???
11:52 AM IST Prudhvi Krishna: I completely understand agree with you, its our mistake and yes I am sorry that the order didn't reach on time.
11:53 AM IST Sachin: Hello Sachin,

Thank you for taking your time to speak with me today.

I tried calling you on [protected] at 03:15 PM but didn't receive a response. Hence, I'm writing this email for your reference.

I've checked your interaction with our Customer Service team and have passed on your feedback to their management to identify coaching opportunities and take corrective actions.I'm using this opportunity to provide training and feedback in hopes of avoiding this type of incorrect service in the future.

I look forward to helping you with this, and believe it would be easiest if we could speak on the phone. Please reply to this email with a convenient time and phone number and I'll reach out to you. I am available in the office between 08:00 AM to 05:00 PM

I look forward to hearing back from you. Alternatively, if you would prefer to correspond by e-mail, you can simply reply to this message.

Please use the survey below to tell us about your experience today.

Warmest regards,
Selvin

this is the mail sent by selvin on 2/2 after listing to calls
11:55 AM IST Sachin: then there is a similar copy aste mail sent by cinnappa
11:56 AM IST Sachin: then there is same copy paste mail sent by rupesh who disconnected the ongoing call
do you have records of same ???
11:57 AM IST Prudhvi Krishna: Yes sir, I can see all of this conversation at my end.

11:57 AM IST Sachin: so
so how many time it has repeated
11:59 AM IST Prudhvi Krishna: Sir, as told by our manager in the e-mail about the coachings to the previous agents would definitely be given for sure. There would definitely be serious actions taken against them.
12:00 PM IST Sachin: no action was taken thats whay it repeted first time second time third time
and it continued till 7 th time
kindly tell me the complain number on which the complain is open
12:01 PM IST Sachin: who has created the case
12:01 PM IST Prudhvi Krishna: The order ID is the complaint number. All the recordings, escalations and coachings would be saved under this order Id.

12:01 PM IST Sachin: i dont care of cochin
12:01 PM IST Prudhvi Krishna: The Manager who has interacted with you would be taking care of it.
12:01 PM IST Sachin: as i do not belive in amazon feed back and cochin
12:01 PM IST Prudhvi Krishna: Order No:[protected]
12:02 PM IST Sachin: as it has repeted for 7 times
12:02 PM IST Prudhvi Krishna: This is the order number.
12:02 PM IST Sachin: is this a complain number ????? as asking specificly
and who has taken the complain
12:02 PM IST Prudhvi Krishna: Yes Sir. The order number serves as Complaint number.
12:03 PM IST Sachin: ???
12:04 PM IST Prudhvi Krishna: Sir, every level has their own higher managers and when you had talked with our manager, I can see that he went through each and every conversation of yours. The Manager has taken this complaint against the courier services for not delivering the item to you on time and for providing the wrong tracking update and on the Leads and agent who has been rude to you.
12:05 PM IST Sachin: who is the manager
and if this has all happend whay mr rupesh has dissconected my call while in comunication
12:06 PM IST Sachin: ??
12:08 PM IST Prudhvi Krishna: After explaining you all the possible outcomes and all the feedbacks about the previous agents behaviour and the compensation was offered to you for Rs. 500 and since you are not happy with this compensation and there is nothing he can do more to assist you with, he had to disconnect the call.
12:09 PM IST Sachin: so for all this rudeness that u except he did one more rudeness
is that justifying the compensation after the repeted blunder
12:10 PM IST Sachin: so did is close the case after disconnecting the call
12:11 PM IST Prudhvi Krishna: Sir, I understand how disappointed you are with our services, also we are also humans at the end of day and humans tend to do some mistakes and the best way is to not to repeat those mistakes.
I understand there has been a lot of hassle with your order, so to provide you the best possible outcome, we have provided all the possible outcomes and that is the max we can offer.
I am not at all being rude to you explaining it.
12:12 PM IST Prudhvi Krishna: I just want to let you know that we have come to max possible to provide you the solution.
And if you aren't still happy with it, there isn't nothing we can do and our manager had to disconnect the call.
12:12 PM IST Sachin: my question is not answered
12:13 PM IST Sachin: did he close the case after disconnecting the call
so you except that the blunder is done
12:14 PM IST Sachin: ??
12:14 PM IST Prudhvi Krishna: The case is still being handled by our manager and isn't closed.
We don't expect the blunders every time, however there would be some uncertain situations wherein such situations occur.
We do our best to resolve any such issues and also to not to repeat any such in future.
12:15 PM IST Sachin: but it repeted 7 times
and same copy paste exzat mail was sent to me
he also promised me connection on monday which is justified by the mail sent
12:16 PM IST Sachin: what happened to that
12:16 PM IST Prudhvi Krishna: That's very unfortunate that it has repeated 7 times with you only, we had definitely taken this feedback and working on it to not to repeat any such.

12:16 PM IST Sachin: feed back is not helping the old person of 79 years
12:17 PM IST Sachin: and definatly not when such repeted blunders are been done
12:17 PM IST Prudhvi Krishna: As said, already the maximum output for this case has been explained to you.
Please treat this one time issue as an exception and go ahead and place a new order. Check for your self if it is being repeated. We will definitely do a follow up with your order and will make sure that there would be no such issues.
12:18 PM IST Prudhvi Krishna: If in case you aren't still happy with our order, you may discontinue using our services.
12:18 PM IST Sachin: he also promised me connection on monday which is justified by the mail sent whats happeng to this ???
12:19 PM IST Prudhvi Krishna: If you could explain me what you are still expecting out of this case, I can contact him from my end and will explain him about your issue and will arrange a call back and if its in our limitations and if its beyond our limitations I am afraid, there would be nothing can be done.
12:20 PM IST Sachin: whats the limitation of rudeness
12:21 PM IST Prudhvi Krishna: Sir, with all due respect, we have provided you the best possible resolution in this case. Your valuable feedback about the rudeness of previous agents and lead teams has been taken and actions will be taken against them accordingly. Also, to compensate with it, they have offered you Rs. 500 as compensation.
12:21 PM IST Sachin: once twice thrice
12:22 PM IST Sachin: dear prudhvi u said you undusand what has gone throgh
as a person who undustand the blunder is that componsation fulfing
for 79 year old person who has been made waited for the order
12:23 PM IST Sachin: then all blunders and on top of it rudeness not once twice but 7 times
12:23 PM IST Prudhvi Krishna: Sir, what's done is gone, we will definitely make sure that you are not going to get treated in the same manner in future. Please leave it to us about the rudeness and behavior, we will take care of it. You can go ahead and place a new order to test it. We would be happy to serve you with your future ordres.
12:25 PM IST Sachin: done is gone
reallly
12:26 PM IST Sachin: thats what amazon as a company is
12:26 PM IST Prudhvi Krishna: I have asked to leave it with us, so that we can take care of it.
12:26 PM IST Sachin: what to leave it with you ???
12:27 PM IST Sachin: jeff bezos will be delited wiith such a service wont he ???
12:27 PM IST Prudhvi Krishna: The case which was filed on the previous agents and Leads about the Rude behavior and the inappropriate action of Courier Services. We will take care of this.
12:28 PM IST Sachin: thats your internal matter become of which I the 79 year person has s monetory, helth related and mental unstability
12:29 PM IST Sachin: andd suffered
suffered
12:30 PM IST Sachin: is this the way amazon treat the elderly
12:30 PM IST Prudhvi Krishna: I perfectly understand your feelings Sir. I definitely don't want this to be happening with you. Please accept my sincerest apologies for all of this hassle. Please allow us one more chance, we will definitely provide the best outcomes for your next orders and would not repeat any such with your future orders.
12:31 PM IST Sachin: so compensate him appropriately giving you the chance
12:31 PM IST Prudhvi Krishna: As said by my Manager, the maximum we can provide you as compensation would be Rs. 500. If you wish I will get it done for you.
12:32 PM IST Sachin: no definaly thats not the componsation after all this blunder that you except
really
12:33 PM IST Sachin: sry to be personal but what would be yor state of mind if that happens to your grandfather
12:34 PM IST Prudhvi Krishna: Sir, you don't have to be sorry with me, I can definitely understand your feelings being a Grand son to my GrandFather, however, this is a work place and we need to work as per the policy.
12:35 PM IST Prudhvi Krishna: We are not allowed the above maximum compensation for any case as per the policy and we are bound to work as per it.
12:35 PM IST Sachin: rudness and blunders in order are they the part of the policy\
12:36 PM IST Prudhvi Krishna: They are never a part of our policy, as said, the actions would definitely be taken care by the manager on the previous agents and leads who has been rude to you.

12:37 PM IST Sachin: well if thats not in policy it still happened and if policy has been compromised then a person who has suffered has to be componsated accordingly
12:38 PM IST Sachin: not to mention when mr rupesh disconnected call he was on speaker phone
12:39 PM IST Prudhvi Krishna: Sir, please tell me if you are okay with the offered compensation.
12:39 PM IST Sachin: no
12:39 PM IST Prudhvi Krishna: One of our aims is to provide a convenient and efficient service and I realise that we have not met that standard in this case. Please accept our apologies.
12:39 PM IST Sachin: and the case must not be closed
cannot accept it
12:40 PM IST Prudhvi Krishna: Sure sir. The case will not be closed until the people involved in it are taken the appropriate actions.
Please let me know if there is anything else that I can assist you with.
12:41 PM IST Sachin: well as said before this catt was to sent the mail of what we have spoken so related person are ACQUNTED THAT THERE IS WRONG DONE FROM AMAZON
and they donot respect the elderly
12:42 PM IST Prudhvi Krishna: You want me to send this chat conversation to the managers so that they can review it. Am I correct ?
12:43 PM IST Sachin: yes and a mail to me as well
12:43 PM IST Prudhvi Krishna: Sure. I will do that for you.
12:43 PM IST Sachin: again you havent comented on rupesh getting back to me as per e mail sent by him
12:44 PM IST Sachin: specifing monday
12:44 PM IST Prudhvi Krishna: Surely, you will get a call back from him by today, I will arrange it.
12:45 PM IST Sachin: awaiting the call and ANNOYED BY AMAZON ON HOW THEY TREAT ELDERLY PERSON
12:46 PM IST Prudhvi Krishna: I am sorry for what you have been gone through due to your order on Amazon. As said, I will contact our manager and will arrange a call back and we will definitely make sure that those kind of issues would never repeat with your future orders.
12:46 PM IST Sachin: not convinced with the experience for last 7 times
12:47 PM IST Sachin: any was havent got the mail of chatt
12:47 PM IST Prudhvi Krishna: The e-mail would be sent to you once our chat ends.
12:47 PM IST Sachin: so now you want to end the chatt
pls do
12:48 PM IST Sachin: but review yourself on the case
12:48 PM IST Prudhvi Krishna: Sure sir. please let me know if there is anything else I can assist you with apart from this case.
12:48 PM IST Sachin: really
12:49 PM IST Sachin: any ways pls close the chatt and send the e mail
12:49 PM IST Prudhvi Krishna:
Thank you for contacting Amazon. We hope to see you again soon.
Please do click the 'END CHAT' button on the top right to end this cha

Dear sir,

i am writing to inform you that, i had order two prodcut books from amazon on 27 feb 2017, out of these two one book is deliverd successfully and another one is cancel automatically. I had made payment from my debit card for both.The refund of return books is still not credited.
orde no.[protected]

regards
cutomer