Amazon India Complaints & Reviews

I hav choosed fr 1 day delivery...I am leaving fr abroad by tammrow...and I need it by today

I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when I try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and I must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving Delivery Failure.

my account is locked and no way to contact the Amazon team which blocked my account.

Kindly unblock my account or refund my Amazon pay balance to respective bank account/debit card.

My order number is[protected], a Air Fryer of philips purchased my me on 26/1/2017 was delivered in a broken condition . I gave a replacement request in site on 8/2/2017 but without any response and nobody came to collect the item and neither did i receive the new airfryer in unbroken condition.

Kindly help as the apyment has already been made by me in ADVANCE.

I have Purchased Samsung Galaxy on5 pro with exchange offer (order no.[protected].) The product send by seller was a defective product. I inform amazon to replace it. Amazon collect the new mobile but not given any other mobile.
I have no extra mobile because Amazon has taken old mobile and new one also. Without mobile I am unable to contact anyone so its heavy loss of my business. I spend money also but still waiting for...

My amazon account has been closed, because o[censored]nknown reason.

Name-Dilip Kumar
E-mail- [protected]@gmail.com

I added Rs300 gift card to my amazon account and ordered a product, which got automatically cancelled. Although I got refund of remaining amount but tha Rs.300 is in Amazon pay balance.
Now I can't use my own money which I added to Amazon pay.

Please re activate my amazon account.

Hi sir,
This is regarding the transaction of 737.43 inr ( of 10.99 $) made by Amazon.in without my consent using the saved details of my credit card for renewal of my Amazon prime membership, which I never asked for. Its totally unacceptable to me. Kindly cancel this illegal transaction & revert the money back.
Amazon is looting the consumers by first giving free trial membership of 1 month. After the trial period is over, they, On their Own, without the knowledge of the customer, shamelessly renewing the membership on their own ILLEGALLY using the saved Credit Card details of poor consumers on their site. They sent a sms to me indicating, they have deducted the money from my credit card for renewal of my amazon prime membership, and for which further authentication (like sending an OTP to consumer etc) is not mandatory as per RBI guidelines! This membership is amounting to 10.99$ or 737.43 INR even without my knowledge and consent.
Such a fraud on part of Amazon India!!!
Please help me in getting my money back.

I have placed the order for Lenovo Z2 plus black Z2 plus. Ordered on 13 February 2017 Order#[protected]. The site claimed that packet was shipped on February 14.. The EDOD was February 20.. I have made full payment in advance. Using Credit Card. The product is almost untraceable. Earlier no tracking information was available with courier site. On my repeated requests, After two/three days, the courier site started showing tracking details. For the last two days, they are showing that the product is lying at Gurgaon. Amazon is helpless, courier people are helpless and me too... Completely unprofessional approach from Amazon India...

Sir on 18th Feb 2017 I was paying for purchase of lenovo vibe k5 mobile of Rs7499 from Amazon through internet banking from my A/C no-[protected] (Aditya Mohan) . Then due to some problem the transaction couldn't be completed and the amount deducted from my A/C and my transaction reference number is IGAAVBFBQ4. I haven't got the refund yet . So I am requesting you to refund my money back to my account.
Thanking you ..

Date of Incident: 16 December 2016
Number: [protected]

I placed an order on 7th December 2016. The product arrived and I got it. But when I opened the packet the ball was duplicate and was was not in a good order. It was damage too. I returned it with the correct details and the label that the seller gave us. The courier company was good and known the product was returned... But the seller didn't refund..

We are requesting a refund or return...

Dear sir,
I am already purchase Panasonic led TV 28 inch order on 14 Feb 2017 and led
TV delivered on 15 Feb 2017 but TV was damage and then I give pickup
request on Amazon site for 16 Feb 2017 8am to 11am but delivery boy come
and say it is damage product and we can't accept because we have not right
to pickup damage product and they will tell me to complaint again and only
Amazon delivery boy have a right to pickup damage led TV then I again
complaint on your call centre then your representative tell me that we will
reschedule your pickup request to 17 Feb 2017 11am to 2pm but in evening
again I called your call center to change pickup timing because I am
unavailable in afternoon then please change pickup timing to evening 5pm to
8pm but I will not receive any pickup request timing change SMS and SMS
only show afternoon timing and on 17 Feb 2017 I would receive a SMS from
Amazon that pickup timing is afternoon 11am to 3pm and also mention Amazon
pickup agent no. Then I call on agent no. They tell me that our delivery
boy is already going pickup and I will inform you after he will come. In
evening nobody delivery boy call me to pickup and Amazon agent whose I
called inafternoon is switch off his mobile phone and your call centre
representative is also reschedule my pickup delivery to 18 Feb 2017 11 am
to 2 pm
This is the whole matter and courier boy is very irresponsible behaviour
and your seller cloudtail service is also giving damage product.
If 18 Feb 2017 you will not pickup my tv then I will sue in consumer court.
Surly I will sue you in consumer court and take claim TV and Money refund
also.
This is your service shame on you Amazon.
worst product worst service worst communication.
I would doing biggest mistake in my life to trust on Amazon.
But it is never happen again in future because I will not

Dear Sir / Madam

I Jain Sebastian, Student had ordered Laptop using Gift Voucher Worth Rs. 24, 499/- .While i am ordering the same in between my account has been hold. and my amount is in amazon account. regarding this from past 2 months i am calling amazon customer service and complaining everyday but no convenience reply. Every day they give 24 hrs timings and escape from the matter.

Please Help me in this regard to get my money back.

Thank you

Order Id:[protected]. Still I have not received my order after lots of request. I got false commitment about delivery time from your team which has not fulfilled.Earlier also I faced same problem. Your Hyderabad Amazon service is very very waste. I want to bring notice that you should be taken some action against your Hyderabad service. Don't harass your regular customer.

I was planning to buy trouser and my Amazon pay balance was 260. I tried to add 640 more when my payment failed.
Now I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when I try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and I must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving Delivery Failure.

So now I am left with no means to use my own Rs. 1000 since my account is locked and no way to contact the Amazon team which blocked my account.

Kindly unblock my account or refund my Amazon pay balance to respective bank account/debit card.

Dear sir/madam

This is to bring to kind notice again about the broken sony power bank that i received on[protected], against my dealsamazone order [protected]. . It has passed 19 days after i complained to you. But no response has been received from your side. So kindly look into the matter at the earliest without making it a legal matter.

With Regard
Dr. Vikas Kumar
Mobile No. [protected]

My amazon ID: [protected]@gmail.com. i have ordered xiaomi redmi 3s prime(silver, 32 GB) phone in amazon flash sale two times..but they did not delivered it till now..i have waited it for it without going any where.first orderd at 3rd feb it did not delivered.so i cancelled it and order once again in feb 10.order number:[protected].
i request to deliver that order.

Order no[protected] yet not delivered. I received SMS that attempted for delevery but neither received any call nor any information. Pls look into the matter and intimate.

Hi i ordered litter tray for my cats got a message that package will be delivered in morning and agent.no was provided when i called no was invalid second message i got we tried delivering the package but we were at home then in app in came delivery date not decided false information and it happened multiple times my tracking id[protected]

I ordered for a sony smart band but it is not working with handset i have. So i have raised a return request. Still waiting for return request to be completed.details attached below.
I need an answer that by when it would be sorted. This is last time i am waiting for a reply else the next time it would be consumer court settling the differences. I am fed up with following on same thing time and again.

Order ID[protected]
I ordered pack of 24 lipstick and got only 6 in the box.after that u guys aren't allowing me to return the product.ye hai aapni dukan? It's not matter of only money.it's about the thing I wanted and trusted Amazon.I will bigger step if I don't get any feed back within 2 days.This is the second time m in trouble

I brought "Samsung On7 Pro(Black)" phone based on Amazon app details with photos 16th Feb 2017 but it's not the same which i received. I asked amazon customer care to return my money but they denied as they don't have policy which changed few months back, then ask them to give at least another color in the same product but still they denied. Asked them to escalate to higher but they denied and saying that there is no higher level escalation in Amazon.
They are saying that they will not help anyways & do whatever you want.
Amazon earning money by cheating customers which is not expected ever from brand like this.
Please let me know how resolve my issue.