Amazon India Complaints & Reviews

Address: Mumbai City, Maharashtra, 400615

Website: www.amazon.in

I am writing this complaint after more than 1.5 month of followup on emails for not receiving the promised cashback by 17th Jan 2017 for Order #[protected] from Amazon india.

I had provided all detail thrice to Amazon during last month and many mails written but no cashback yet.

In the latest update Amazon customer executive said that i am not eligible for cashback because "their" system shows transaction was done through "netbanking" and not by any "card".

I am here adding the snap of transaction detail for you to judge how correct Amazon's analysis is.
( You can see the card number mentioned (masked) in the bank statement snap which Amazon can't and didnt even bother to check with Citibank).

My further query/suggestion to Amazon was to share what response they got from Citibank on mode of this transaction ( if they ever tried to ask?) Or they should check now? But Amazon rudely replied "they have done what they could do best"!!!

Never expected this sort of response from reputed firm like Amazon.

Amazon India customer support has been notified about the posted complaint.

Mar 09, 2017

Updated by Kapsme_26 Just to add more proof that its a CARD transaction and not NETBANKING i am attaching a mail from Citibank itself which was sent on the day of transaction which says in BOLD that this is a DEBIT CARD TRANSACTION.(not netbanking)...what else proof is needed to Amazon!!!
Even if they doubt this Amazon is free to verify it from Citibank itself

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Address: 411008

Website: Www.amazon.inlzud

I have paid for three memory cards worth Rs.34000 and on their website it kept showing despatched and the products never got delivered to me. Also I wrote the complaint emails but nobody replied to the same. Two days back I even chatted on their online helpline but even their employee said that they can't help. But I expect at least money to be refunded if they are unable to reach my products to me.

Amazon India customer support has been notified about the posted complaint.

Mar 05, 2017

Updated by Seema-22 Tired of complaining on emails, chatting with your representative but no use.i had ordered memory cards on Amazon.in and an advance payment was taken worth more than Rs.34000

They are coolly telling me that they can't do anything.

How can they cheat me of my money

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Address: Kolkata, West Bengal, 700107

Website: [email protected],[email protected]

Hi,
I have ordered a SanDisk USB Flash Drive on 9th feb'17 at Amazon and order number is[protected].Item price was Rs.499.27.Expected delivery date was 21st feb'17 but till now I have not get the item.Payment already done through debit card on 9th feb'17.Several times informed to seller(Java store point) over mail and over mail/phone to amazon toll free number but no solution is getting till now.So I claimed for refund amount.As per Amazon customer service refund initiated on 23rd feb'17.But till now amount is not credited in to my account.I had already shared my bank statement but no solution is getting.Pl. help.

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Shreyas Chawla

from Delhi, Delhi

Mar 7, 2017

I want to order redmi note 4 but there is no stock on your site even it is not showing the product . Please look into the matter and as soon as possoble restock it. If someone need it urgently ehat will he do just wait ... Your site's service is good thats why i m waiting...

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Address: Sonipat, Haryana, 131001

Website: Amazon.in

I m here to say that its been more then half a month tat i got my product which is totally different from wat i needed.i needed medella breast nipples and wat a receive was medella breast shells which i have no use

I call n call customer care many times n every tym i was called to wait

Butt now is enough tym i gave to u nn i need my refunds back.this tym i m soo much disappointed by ur services n u breach my trust.i will never recommend anybody to purchase from amazon.

I just want a strict action shall be taken against my complain with due results.

Kindly refer to this mail n rply me as early as possible

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Address: Mumbai City, Maharashtra, 400008

I booked my order on 27 feb 2017 vivo v5 anroid phone. and i received confirmation o[censored]r side it will be delivered on 6th march 2017 but still my order has not been placed on my address. and not receive any details about my order? so please give me feedback where is my order and what is the issue of my order? please kindly let me know about my package

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Website: www.amazon.in

I have order a Coolpad mega 2.5D from Amazon and my order can be canceled by Amazon And dont refund my 6999 Rupees.My Acount deducted in28/01/2017. I contect amazon many times but he reply me that your account get Hold by Amazon.and my 6999rs not Refund to me plz solve my problem.
My Amazon Account Email- hitesh.hitesh.[protected]@gmail.com
Name- Hitesh Mittal
Bank Account No. -[protected]
Bank name- Chhattisgarh Gramin Bank, Ludeg

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Website: www.amazon.in

Extremely frustrated with the amazon refund. I placed an order for a mobile on Jan 10 2017. Inspite of repeated error finally I managed to pay for the item and then I got an email from Amazon.in that my purchase has been cancelled and my refund request have been made.

The thing is they have some automated cancelling thing since I tried more than 2 times to pay for an Item.
End of story is that Till now (06March 2017) I didnt get my refund, when I ask the bank they are blaming Amazon and Amazon is telling its the problem with the bank. I didnt get the item purchased, I didnt get my money back too... that too almost 60days... !!!

Stupid customer care is always making False promises.

I need my money back. or give me the mobile I tried to purchase. this is horrible.

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V

Vishalgoswami

from Ahmedabad, Gujarat

Mar 6, 2017

I've got a call from [protected] For Refund of my money â‚¹4450, they ask for ma amazon account email id and password, and changed my log in id. Now i cant open my id its a fraud

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Address: Bangalore, Karnataka, 560048

Website: amazon.in

Purchased phone under EMI for 6 months on 20-Jan-2017.
But my Feb statement dint show amount converted to EMI..
On contacting Amazon i was assured that they have confirmation from bank that transaction is under EMI & will reflect in my next statement.

But till date EMI is not converted & my bank also confirms transaction was not under EMI.

Now Amazon refuses to take my complaint stating that i need to contact bank for EMI conversion & they cannot help me.

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Address: 560100

Website: amazon.in

I had placed order for Philips Daily Collection HR1459 300-Watt Hand Mixer with Amazon.in on 21-Jan-17 and the order no. is[protected]. I received the mixer on 22-Jan-17 and as it was not good . I did not receive any message or mailer that my refund was initiated by Amazon to the bank account with ICICI which was mentioned in amazon.in[protected]. I followed up on 23-Feb-17 through mailer and calls to the bank and also to amazon. however the only details that the amazon is sharing with me is that the NFT tran id is NFT[protected]XXXXXXXXXXXXXX, dated 31-Jan-17 which is not complete . I called up both the parties ICICI bank and amazon and spoke to them several times and mailed them also . However, both ICICI bank and amazon are refusing to co-operate in this regard and not ready to resolve the issue from their end. Amazon is refusing to give the complete NFT no. to me and bank is telling that they will not be able to mail amazon as it is paid through cash.

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Address: 411002

Website: Amazon.in

I have purchased one xiomi redmi note 3(silver 32 GB) through your app,
during diwali festival. ( Order No.[protected]. I received the
item on 03 Nov 2016 and paid to the deliverer through SBI card. The invoice
number is KA- BLR[protected]. Because of diwali, you had declared
10% discount on the purchase through SBI card as well as 5% discount on
purchase through your app. which I have done. However it is regretted to
inform you that 3 months have been passed, but you have not yet credited
the discounted amount to my SBI account. Copy of bank statements also forwarded to you. I also intimated this fact telephonically to you via customer service channel. Regards. Awaiting your immediate action and reply.
( suresh ladkat)

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Address: Mumbai City, Maharashtra, 400059

Website: amazon india

I have ordered a moto g4 plus . its estimated delivery was on 3rd march but the product was not delivered to me till 5th march on making a complaint in their customer care the are arguing that i was not available on the time instead the courier boy or the courier service provider has not contacted me before the delivery and had told that they have attempted the delivery but noting such had happened . I ordered the smartphone for giving my online exam which was on 6th march but due to this i have to face many problems for giving my exam . also i was forced to buy a second handed smartphone for giving my exam . I rquest you sir to take a strict action against amazon . thank you

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Address: New Delhi, Delhi, 110033

Website: amazon

Please note that a signature is required for the delivery of the package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.

N.D.BHATIA
A-29 SF Panchwati, Azadpur, Delhi-33
Delhi, Delhi 110033
India

Package Contents

TRESemme Keratin Smooth Conditioner, 200ml

not recieved till date please exepedite

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Website: Amazon. In

I requested Amazon agent to send me latest stock and she said will help on that but next day they are telling that they don't have that Chat in there DB and cannot refund or return. I have screenshots of that Chat. Please let me know how to proceed further.

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Mar 05, 2017

Updated by ABHIPvvn They sent me 2015 stock

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Address: Amritsar, Punjab, 143107

Website: Amazon.in

Sir mane Amazon ki Website par 10 Feb ko ek order place Kiya tha order number[protected] is order ki payment advance me 6999 rupees Amazon ko Kiya yah product muje Amazon ka seller oyufafa muje puchne wala tha muje ek tracking number diya gayea tha jab order kiyae hue 5 din ho gae to mane track Kiya to pata chala ki item galti se Mumbai chala gayea mane usi time Amazon customer care ko batya to undo ne muje bola app chinta na kare hum dubara send karwa dete ha phir mane 17/02/17 ko phone Kiya customer care ko ki dubara muje tracking number de do taki ma tracking kar saku lain unho ne muje bola ki app chinta na kare 25/02/17 tak apko mobile mil jayga written me email bhi Kiya ha jab 25/02/17 ko mane dubara call Kiya to Amazon ki tarf se muje mare pase bapis kar diyege aor bola gayea seller ki galti ha sorry bola gayea dubara kisi dusre seller se order karke ke lye bola gayea to mane 27/02/17 ko order info india jo Amazon ka seller ha Amazon ki Website par same product order number[protected] order Kiya Lakin ab ki bar payment 6100 hi dani padi yah product ka bhi mane customer care se tracking number Manga Lakin bhrosa diya gayea ki apko mil jayga 4 hours me lakin 4 /3/17 tak koi tracking number nahi diya gayea mane kai bar phone bhi Kiya bas bhorasa hi mila aur 5/03/17 ko pase 10 din rakne ke bad muje bapis kar diyae gaye jo ki pehle bhi 15 din rakne ke bad bapis mil gaye the third class ki service ha ma is company par case karna chata hu jo logo ko chutia baneti ha... Jatinderpal singh

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Address: 560055

Website: www.amazon.in

Sir,
My refund regarding my purchase of sandisc 32gb memory card which was cancelled by amazon seller order no[protected] on 23 feb 2017,
Has not been credited into my account. I conacted several time and mailed them also with my bank statement but they did not solved my issue. They only gave me the reference no: (74332747055705481665857). Attached account statement copy along.

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Address: 500032

Website: amazon.in

Hello, my name is sachin, i had an annoying experience from amazon for the first time, because of the courier service GATI. The first order[protected], was placed on 15th feb, even after more than half a month i didn't receive it, The second order[protected], Its in the city already, on 2nd feb, the courier person from Gati called me up on the next day, 3rd feb, saying i have the parcel, i said then deliver it at home, he said ok, but sounded like Unwilling and lazy to do so, and it happened, he never showed up, its like i will not come, you come to me. I did complaint to amazon about 2 to 3 times, they assured that we'll take actions, but they didn't, i'm annoyed with this.
i want to complaint about that delivery person especially, his number is - [protected].

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Address: Ludhiana, Punjab, 141401

Website: www.amazon.in

My order is complete
payment detuct
and before 10 hour message received your order is cancled
WHY?

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Address: Jaipur, Rajasthan, 302001

Website: Amazon

I have purchased a Motorola G4 for Rs 7999 paid through sbbj debit card on 21st jan 2017 & As per terms of offer I am eligible for cash back of 15% as offered in amazon sale during 20 to 22nd jan-17. But I have check my account & didn't got any cash back till 4th march even 40 days elapsed.

Request you to suggest me how to get this refund done ASAP.

Order no.[protected]
Mail id [protected]@gmail.com
Purchase order screen shot atta he'd herewith

Regards
Deepin agarwal
[protected]

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Address: Bangalore, Karnataka, 560068

Website: Amazon.in

It has come to my notice that Amazon provides invalid delivery persons phone number. And they advertise stating that the product will arrive at a time but fails every time, and I have prime membership ... Now when I try to cancel my prime membership they tell me they will cancel the membership but will not refund my money because I've been placing many orders from them.
When I asked customer service to provide case number they don't even have that.
And refused to escalate inspire of me requesting multiple times.

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Address: Mumbai City, Maharashtra, 400022

Website: www.amazon.in

Dear consumer
Customer service team,

Name sufiyaan shaikh

Registered mobile no. [protected]

Registered email id [protected]@gmail.com

•i purchased a samsung mobile phone (S7) worth rs 43400/- from amazon.
• date of purchase 28th feb 2017.
•i made the payment through internet banking.
•the product was ready to dispatch.
•before the delivery i did got not receive the product.
•i called up amazon customer care for the refund.
•i was informed by amazon my account is on hold.
•i complaint for unhold my account for amazon many times.
•i want my money any how.
•spoken with customer service lady today and she mentioned •customer service lady on toll free no.[protected]

Regards,
Sufiyaan shaikh

Mar 6, 2017

Complaint marked as Resolved

Dear Consumer Customer Service Team, NAME SUFIYAAN SHAIKH REGISTERED MOBILE NO. 8268675674 REGISTERED EMAIL ID [email protected] â€¢I purchased a Samsung mobile phone (S7) worth Rs 43400/- from Amazon. â€¢ DATE OF PURCHASE 28TH FEB 2017. â€¢I made the payment through Internet Banking . â€¢The product was ready to dispatch. â€¢Before the delivery i did got not Receive the Product . â€¢I called up Amazon customer care for the refund. â€¢I was informed by Amazon My Account is On Hold . â€¢I Complaint for Unhold My Account for Amazon many times . â€¢I want my money any how . â€¢spoken with customer service lady today and she mentioned â€¢customer service lady on toll free no. 1800 3000 9009 Regards, SUFIYAAN SHAIKH v

Amazon India customer support has been notified about the posted complaint.

Mar 04, 2017

Updated by sufiyaan001 Dear Consumer
Customer Service Team,

NAME SUFIYAAN SHAIKH

REGISTERED MOBILE NO. [protected]

REGISTERED EMAIL ID [protected]@gmail.com

•I purchased a Samsung mobile phone (S7) worth Rs 43400/- from Amazon.
• DATE OF PURCHASE 28TH FEB 2017.
•I made the payment through Internet Banking .
•The product was ready to dispatch.
•Before the delivery i did got not Receive the Product .
•I called up Amazon customer care for the refund.
•I was informed by Amazon My Account is On Hold .
•I Complaint for Unhold My Account for Amazon many times .
•I want my money any how .
•spoken with customer service lady today and she mentioned •customer service lady on toll free no.[protected]

Regards,
SUFIYAAN SHAIKH
Dear Consumer
Customer Service Team,

NAME SUFIYAAN SHAIKH

REGISTERED MOBILE NO. [protected]

REGISTERED EMAIL ID [protected]@gmail.com

•I purchased a Samsung mobile phone (S7) worth Rs 43400/- from Amazon.
• DATE OF PURCHASE 28TH FEB 2017.
•I made the payment through Internet Banking .
•The product was ready to dispatch.
•Before the delivery i did got not Receive the Product .
•I called up Amazon customer care for the refund.
•I was informed by Amazon My Account is On Hold .
•I Complaint for Unhold My Account for Amazon many times .
•I want my money any how .
•spoken with customer service lady today and she mentioned •customer service lady on toll free no.[protected]

Regards,
SUFIYAAN SHAIKH
Dear Consumer
Customer Service Team,

NAME SUFIYAAN SHAIKH

REGISTERED MOBILE NO. [protected]

REGISTERED EMAIL ID [protected]@gmail.com

•I purchased a Samsung mobile phone (S7) worth Rs 43400/- from Amazon.
• DATE OF PURCHASE 28TH FEB 2017.
•I made the payment through Internet Banking .
•The product was ready to dispatch.
•Before the delivery i did got not Receive the Product .
•I called up Amazon customer care for the refund.
•I was informed by Amazon My Account is On Hold .
•I Complaint for Unhold My Account for Amazon many times .
•I want my money any how .
•spoken with customer service lady today and she mentioned •customer service lady on toll free no.[protected]

Regards,
SUFIYAAN SHAIKH
Dear Consumer
Customer Service Team,

NAME SUFIYAAN SHAIKH

REGISTERED MOBILE NO. [protected]

REGISTERED EMAIL ID [protected]@gmail.com

•I purchased a Samsung mobile phone (S7) worth Rs 43400/- from Amazon.
• DATE OF PURCHASE 28TH FEB 2017.
•I made the payment through Internet Banking .
•The product was ready to dispatch.
•Before the delivery i did got not Receive the Product .
•I called up Amazon customer care for the refund.
•I was informed by Amazon My Account is On Hold .
•I Complaint for Unhold My Account for Amazon many times .
•I want my money any how .
•spoken with customer service lady today and she mentioned •customer service lady on toll free no.[protected]

Regards,
SUFIYAAN SHAIKH

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 776

Cashback is denied even after fulfilling eligibility

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Products not received from Amazon

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Refund amount is not received

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Wrong product delivered

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Vivo v5

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Not Refund My Amount deducted by Amazon

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Automated cancelling of purchased item and no refund

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EMI not converted & now amazon refuses to take ownership of failing so..

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Refund not received from Amazon for order no. 406-9087548-0203517

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Non receipt of discount

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Against product not delivered on time and arguing thereafter

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Not delivering the TRESemme Keratin Smooth Conditioner, 200ml

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I requested Amazon agent to send me latest stock and she said will help on that

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Not delivery two time same order

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My refund of Rs 779.27 is not credited after cancelled by amazon seller.

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Two orders issue back to back

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Product canceled before conduct money

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Refund of cash back money for mobile purchased during amazon sale on 21st jan 2017

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False advertising

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Claim for refund

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