Amazon India Complaints & Reviews

Hi Amazon,

Order#[protected]

I ordered Moto -g mobile on 07012017 using Prime service. As Service commits order must get deliver within 24 hours but no order received.
I keep on chasing with customer care executives but they were not able to help me. I wanted to highlight few of the key points where Amazon service lacks

1 Firstly amazon is providing false commitment as there...

Two issues:
1. Customer is shown at fault for non delivery of goods as promised
2. Suspect a strategic cancellation of orders by way of above point, and thus depriving me of my money locked in amazon paybalance account

Details
I ordered about 18 items on amazon pantry.
The delivery man returned twice without coming to my location, and on both occasions i receive message from amazon that order could...

Hi
Amazon has not initiated a refund despite calling 8 times with customer care and initiating a mail and chatting twice with customer rep. Initially they told it will be refund in a couple of hoyrs then they changed statement like it will take 24 hours, after 24 hous when the refund was not initiated. when called again they told to wait another 04 business days to initiate the refund. the 08 times i called the customer service, all...

Purchased redmi note3 on 8th dec 16. Delivered on 1o dec. Right from the beginning it's giving problems. Would like to replace the piece or require my refund. Today mobile sensor is giving problem. Can't see the dialled number. Screen blanks off. However call is going. Can't put on speaker. It's not even one month old.
Invonce no: ka-
Blrs[protected]
Since my purchase, this mobile hasn't worked until interruptedly...

Order #[protected], order placed on 4 january 2017. As per offer during booking, it should suppose to delivered on 05 jan 2016.

On sat, jan 7, 2017 at 6:30 pm one sms received from am-amazon to my registered mobile number.

“sms: we could not deliver your order as customer was not available. We'll attempt on next working day.”

On sat, jan 7, 2017 at 6:30 pm one mail received from [protected]@amazon.in...

Order #[protected]

I have ordered a product. The vendor is keep on changing tracking status without customer confirmation and they have crossed the delivery date too.

I am contacting from last 24 hours with amazon customer care they are keep on saying sorry but they have not done anything in my favor of product delivery on time.

Regards,
Naman agarwal
[protected]...

This is in reference to Order number: #[protected]Chevron Moto G Play 4th gen (Motorola Moto G4 Play) Screen Protector, Premium Oil Resistant Coated Tempered Glass Screen Protector Film Guard for Moto). I received an email and SMS on 31st December 2016 that the product has been delivered but it has not been delivered at all. I was physically present at the delivery address when I received the SMS but it the product never reached...

I had ordered a shirt which was not properly packed and was torn on receipt. It was returned and their website says, refund issued but I have not got in my account so far.ORDER #[protected] dated 23rd Dec. Refund issued on 27th Dec. according to Amazon. Amount Rs.239.

Another order placed on 3rd January ORDER #[protected] I had to do the transfer four times as the remittance was showing unsuccessful. Fourth...

Amazon always delivers products late. I receive sms out for delivery and still no delivery. When i try to call delivery agent the numbers are either switch off or not reachable. My order has not yet arrived. No updates. No calls. No sms. Order delivery date was 6th Jan, 2017. Status still shows out for delivery since 28hours. If the company can't deliver product on promised date then its so sad.. When order will be delayed tgen also they...

Sir,
Its shows very terrible experience of copying the big name of amazon.but this time I felt such bad experience of order placement and fulfillment.I added the books on site in cart for its opting above 499 rupees as it confirm the free delivery promises.after getting confirmation by rep as showing 10% discount on order by amazon pay and customer care rep guide to add in amazon pay1100 ruppee for order 1042.but after adding its...

They have not refunded my money . amount is rs 8998 . Hello,

Thank you for contacting Amazon Customer Service.

I understand that you're concerned regarding the refund for your order #[protected].

I'll surely help you on this.

As per your concern, to resolve this issue for you, I would like to inform you that I've confirmed the refund of your order and the same has been...

My amazonseller id is [protected]@gmail.com i am a seller over there. Customer ordered me wifi dongle and i delivered through dtdc courier and mentioned tracking id in amazon as their rules. Customer received the product on 22 dec and delivery time was till 24 dec. But customer sent me mail through amazon that he had received product late on 30 dec and he dont want the dongle but i cancelled his request and sent him dtdc courier tracking...

I trust Amazon's customer service.

Now here's my concern. I am fighting with Motorola's customer service department regarding this but it seems to be of No help.I am sending you copy/paste of the e-mail which I sent to Moto escalation department. They called up to inform that they cant help me here because they think this issue is due to liquid spillage. Me being the owner and all time user of this handset, I am sure and I...

I purchased samsung Galaxy on5 pro from amazon.in. it is returned and refund of 5329 rupees is initiated in 21st dec 2016. But i didn't get my refund in my pnb account number [protected]. So they gave me a reference number 75260826357010769435010 for refund transaction and said file charge dispute as "refund never processed ". When i contacted pnb customer care service they said there is nothing like 'file dispute' and said to contact...

On 12/19 I went to order a Jackson Core Pillow for $21.36, Ref.# 5543286PJ00DBAL37. I wanted to add to my order but there was no way to go back and get out of check out, so I just closed it not knowing it had accepted my order and charged my credit card.
The next day on 12/20, I went into Amazon again to place what I thought was my ONLY order. I ordered the pillow and a pillow case to fit it, totaling $33.23 REF#. 5543286PK00R3N9DJ...

There is amount of 621 rs is refunded by amazon on[protected]. however same is not reflected to my account. When i contact them they give me reference id and told me contact to bank.. however bank is not ready to take any action or raise a ticket.. since they have no knowledge of transaction.
Also it should be amazon, who should take care of refund. not the customer who follow up with bank.
Now amazon nor the bank ready to take...

Ir-response, unethical behaviour from amazon customer service executive. They disconnected my call without answering my question of delivery of my ordered product.

Simple updating status as "Arriving today" without any tracking details. It i ask how they simple disconnected my call.

Ordered on 16 December 2016 Order#[protected]

I request immediate action against concern executive and required...

I ordered Lenovo ZUK Z1 phone on 3rd Jan 2017 and promised to get it by 5th Jan 2017, but didn't get phone yet.Even supervisor confirmed me at 6:00pm to deliver phone by 8:00pm. Delivery service worst in amazon.
ORDER #[protected] I just concern about good service which they don't provide.Please help with this issue, thank you....

Item(room heater, Order Id:[protected] ordered on 3rd jan 17under prime with one day guaranteed delivery. However, yet to receive as on 05 Jan 17. Spoke to atleast 4 Amazon executives & everybody assured delivery, but all fake n lied. Seems to be drastic issues in the organisation which lead to failure of delivery even after two days. As a customer has suffered a lot and the person's responsible should be penalised so such incidents...

Hello,

Today on (05 jan 2017) I ordered (Fastrack OTS Explorer Analog Blue Dial Men's Watch 9463AL07J) and its delivered on same day, But due to I was unavailable at home and my mother received the product and she gave (2000 + 2000 + 44 = Rs.4044) but actually product price is Rs.2044. After that I reached home and came to know about this, then I called to that delivery guy and told him to return the amount but unfortunately...