Amazon India Complaints & Reviews

I have placed the order for Lenovo Z2 plus black Z2 plus. Ordered on 13 February 2017 Order#[protected]. The site claimed that packet was shipped on February 14.. The EDOD was February 20.. I have made full payment in advance. Using Credit Card. The product is almost untraceable. Earlier no tracking information was available with courier site. On my repeated requests, After two/three days, the courier site started showing tracking details. For the last two days, they are showing that the product is lying at Gurgaon. Amazon is helpless, courier people are helpless and me too... Completely unprofessional approach from Amazon India...

Sir on 18th Feb 2017 I was paying for purchase of lenovo vibe k5 mobile of Rs7499 from Amazon through internet banking from my A/C no-[protected] (Aditya Mohan) . Then due to some problem the transaction couldn't be completed and the amount deducted from my A/C and my transaction reference number is IGAAVBFBQ4. I haven't got the refund yet . So I am requesting you to refund my money back to my account.
Thanking you ..

Date of Incident: 16 December 2016
Number: [protected]

I placed an order on 7th December 2016. The product arrived and I got it. But when I opened the packet the ball was duplicate and was was not in a good order. It was damage too. I returned it with the correct details and the label that the seller gave us. The courier company was good and known the product was returned... But the seller didn't refund..

We are requesting a refund or return...

Dear sir,
I am already purchase Panasonic led TV 28 inch order on 14 Feb 2017 and led
TV delivered on 15 Feb 2017 but TV was damage and then I give pickup
request on Amazon site for 16 Feb 2017 8am to 11am but delivery boy come
and say it is damage product and we can't accept because we have not right
to pickup damage product and they will tell me to complaint again and only
Amazon delivery boy have a right to pickup damage led TV then I again
complaint on your call centre then your representative tell me that we will
reschedule your pickup request to 17 Feb 2017 11am to 2pm but in evening
again I called your call center to change pickup timing because I am
unavailable in afternoon then please change pickup timing to evening 5pm to
8pm but I will not receive any pickup request timing change SMS and SMS
only show afternoon timing and on 17 Feb 2017 I would receive a SMS from
Amazon that pickup timing is afternoon 11am to 3pm and also mention Amazon
pickup agent no. Then I call on agent no. They tell me that our delivery
boy is already going pickup and I will inform you after he will come. In
evening nobody delivery boy call me to pickup and Amazon agent whose I
called inafternoon is switch off his mobile phone and your call centre
representative is also reschedule my pickup delivery to 18 Feb 2017 11 am
to 2 pm
This is the whole matter and courier boy is very irresponsible behaviour
and your seller cloudtail service is also giving damage product.
If 18 Feb 2017 you will not pickup my tv then I will sue in consumer court.
Surly I will sue you in consumer court and take claim TV and Money refund
also.
This is your service shame on you Amazon.
worst product worst service worst communication.
I would doing biggest mistake in my life to trust on Amazon.
But it is never happen again in future because I will not

Dear Sir / Madam

I Jain Sebastian, Student had ordered Laptop using Gift Voucher Worth Rs. 24, 499/- .While i am ordering the same in between my account has been hold. and my amount is in amazon account. regarding this from past 2 months i am calling amazon customer service and complaining everyday but no convenience reply. Every day they give 24 hrs timings and escape from the matter.

Please Help me in this regard to get my money back.

Thank you

Order Id:[protected]. Still I have not received my order after lots of request. I got false commitment about delivery time from your team which has not fulfilled.Earlier also I faced same problem. Your Hyderabad Amazon service is very very waste. I want to bring notice that you should be taken some action against your Hyderabad service. Don't harass your regular customer.

I was planning to buy trouser and my Amazon pay balance was 260. I tried to add 640 more when my payment failed.
Now I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when I try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and I must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving Delivery Failure.

So now I am left with no means to use my own Rs. 1000 since my account is locked and no way to contact the Amazon team which blocked my account.

Kindly unblock my account or refund my Amazon pay balance to respective bank account/debit card.

Dear sir/madam

This is to bring to kind notice again about the broken sony power bank that i received on[protected], against my dealsamazone order [protected]. . It has passed 19 days after i complained to you. But no response has been received from your side. So kindly look into the matter at the earliest without making it a legal matter.

With Regard
Dr. Vikas Kumar
Mobile No. [protected]

My amazon ID: [protected]@gmail.com. i have ordered xiaomi redmi 3s prime(silver, 32 GB) phone in amazon flash sale two times..but they did not delivered it till now..i have waited it for it without going any where.first orderd at 3rd feb it did not delivered.so i cancelled it and order once again in feb 10.order number:[protected].
i request to deliver that order.

Order no[protected] yet not delivered. I received SMS that attempted for delevery but neither received any call nor any information. Pls look into the matter and intimate.

Hi i ordered litter tray for my cats got a message that package will be delivered in morning and agent.no was provided when i called no was invalid second message i got we tried delivering the package but we were at home then in app in came delivery date not decided false information and it happened multiple times my tracking id[protected]

I ordered for a sony smart band but it is not working with handset i have. So i have raised a return request. Still waiting for return request to be completed.details attached below.
I need an answer that by when it would be sorted. This is last time i am waiting for a reply else the next time it would be consumer court settling the differences. I am fed up with following on same thing time and again.

Order ID[protected]
I ordered pack of 24 lipstick and got only 6 in the box.after that u guys aren't allowing me to return the product.ye hai aapni dukan? It's not matter of only money.it's about the thing I wanted and trusted Amazon.I will bigger step if I don't get any feed back within 2 days.This is the second time m in trouble

I brought "Samsung On7 Pro(Black)" phone based on Amazon app details with photos 16th Feb 2017 but it's not the same which i received. I asked amazon customer care to return my money but they denied as they don't have policy which changed few months back, then ask them to give at least another color in the same product but still they denied. Asked them to escalate to higher but they denied and saying that there is no higher level escalation in Amazon.
They are saying that they will not help anyways & do whatever you want.
Amazon earning money by cheating customers which is not expected ever from brand like this.
Please let me know how resolve my issue.

I ordered my iphone 7 after sometime my order is automatically cancelled my order no is[protected] and it was automatically cancelled twice by amazon officer bcz order cancel itself amazon officer phone no is [protected] and money is not refund in my amazon account.

I paid through my Amazon Pay account t subscribe for Kindle Unlimited for 6 months on[protected]. Rs. 999 was deducted from my account while I was not given Kindle subscription.

On writing or calling to Amazon Support they are just transferring or escalating the issue to different departments.

Today on the[protected] still the issue is not rectified and I am made to run to n fro for the refund or subscription.

The approach and attitude the support team is giving a feeling that I had lost my money to them. They are least bothered to sort out the issue.

Dear Sir
This is to inform you that I have ordered Sony Xperia XA Ultra Compatible In -Ear Headphones with Mic, -(colour May Vary) on 11th Feb, 2017 Order[protected] unfortunately you have delivered UBL headphone.
Please replace this product which I did not order. Thank you in anticipation with best corporation
Chiradip
[protected]

I have ordered a Sony xperia Bluetooth speaker from amazon website but i was delivered a local company speaker afterthat i registered a complain to replace my product and I post the product at the address mention in the delivery box then after 10 day my product was again delivered to my address but what i get the same local company product.i m very disappointed with your service and i want to complain this matter to consumer forum..please stop making customers fool

The parcel reached my office on 14th Feb 2017 and for payment the delivery man was not carrying the debit card swipe machine so he promised to come the next day which came again on 15th feb 17 with amother delivery man who again was not carrying the same swipe machine and left again to come back after few hours which has not yet come back. please inform what next should i do to get my ordered parcel,

Dear Rajath,

Further to our several tel-cons on the subject matter, I would like express the following,

1. With trust on AMAZON, my children had placed an order (Order[protected], by making online payment thru my bank account for purchasing a Shuttle Bat,

2. Upon opening the parcel, it was noticed that the shuttle bat was delivered in a broken condition,

3. Immediately my children informed the concerned over phone about the broken condition of the bat and photos were sent to you and others,

4. The customer care personnel had informed that they would take action for re-fund,

5. Later on, the customer care personnel had informed that the broken bat has to be sent back to 'GOYAL ENTERPRISES' by courier, but the charge quoted by the courier company is too high which is @ Rs. 850/-, so, sending the broken bat by courier was not done,

6. Finally, having known about the above developments, myself ( parent) took up the matter with you over phone and you had assured to get the refund done by 17th Feb'17, but so far the refund didn't reflect in my bank account,

7. In the past 2 days, I have been calling on your mobile phone but you are not picking my calls, therefore, I am writing this mail.

In view of the above, you are once again requested to take the matter seriously and take necessary action for refund.

Tnx n Rgds,

Ramesh.S
[protected]