Amazon India Complaints & Reviews

Following up with amazon since the past 2 months with regards to the amazon paybalance credit to be made to my account but all in vain... Vinay p/aayush/navin kumar s are all a bunch of # who are getting salaries for not doing any work. They have confirmed that i am eligible for 15% cash back but again asking for me to wait for some more days for the credit... Its been 2 months now and they have still not yet got back to me... Pathetic customer support

Navin kumar s... Are 5-7 business days not yet over or has amazon closed down its customer service department hence there is no one responsible to respond to customer complaints...???
Hello clarina,

I'm really sorry about the problem you're facing regarding the cash back of your order.

On a more personal note i don't want you to wait anymore for the issue to be resolved, i've forwarded the details to the promotion team to investigate the exact problem and requested them to resolve the issue with the cash back soon.

I realize that at this point of time asking you to wait again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately.

If you still haven't receive the cashback within 5-7 business days, please contact us and we'll do the needful to your end.

We won't let down our valuable customers like you in any situation and we do not want our customers to lose their money.

Be assured that we are here to help you and we won't leave our customer in trouble.

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Navin kumar s
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Yes no to contact us about an unrelated issue, please visit the help section of our website: HTTP://WWW.amazon.in/help
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Amazon.in
Original message
—
02/18/17 22:00:20
Your name:clarina
Order no:[protected]
Comments:this is in continuation to my earlier mails dated 31/jan and 08/feb and the corresponding replies recd from amazon representatives vinay p & aayush where i have been assured that the correct amount of cash back would be credited to my pay balance within 10/feb.

For your kind information today is the day end of 18/feb and till date the amount has not been credited. This is height of inefficiency.

Has amazon hired representatives just to forward pre-typed format of replies to their customers and their job is over or are there sensible responsible representatives also who see to it that the complaint forwarded to them has been resolved or no.

By doing so it is amazon which is losing their market image also the customer is suffering because of such incompetent representatives.

Would appreciate if i could get the email id or contact information of some senior officials where i could excalate this matter as their incompetent representatives are only paid salaries to forward replies and not to resolve the complaints.

Highly disappointed by the service standards of amazon. Have never faced such issues with any other online sites. 19 days and still compaint un-resolved. Only false promises been forwarded by amazon.

Amazon do not broadcast false commitments just to gain business.

Hello,
Thank you for letting us know that you have not received the correct amount of cash back for the order you placed between 20-22 january.

Our sincere apologies for this inconvenience caused from our side.

As informed by the previous associate we had already forwarded the request to the concerned department for the incorrect amount of cash back credited to your account so that they can check it and rest of the amount can be credited at the earliest.

Rest assured we will take care of the issue for you and the rest of the amount will be credited within 10th february.

I request you to wait for just 24-48 hours maximum so that we can provide you a resolution for the same.

We value our customers' trust and above all, it is the foundation upon which amazon was built.

Please know that this situation was a result of a combination of technical and human errors; and in no way did we intend for this to happen.

I'm sorry this has been a disappointing order experience for you; this doesn't normally happen with amazon

If i relate it to myself i can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention.

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

Please use the survey below to tell us about your experience today.

Warmest regards,
Aayush
Did i solve your problem??
Yes no to contact us about an unrelated issue, please visit the help section of our website: HTTP://WWW.amazon.in/help
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Amazon.in
Original message
—
02/08/17 15:10:03
Your name:clarina
Comments:hello, please note that i have received the amazon pay balance in my account against the total purchases of rs.3054.60 made by me on 20jan and 22jan. I am eligible for 15% cash back (Rs. 458.20) against my orders as i am an amazon prime member but i have received 10% cash back (Rs.305.50). Kindly look into the same & revert back... Thanks, clarina
—
Amazon
Your account amazon.in
Message from customer service
Hello,

I understand that you are concerned about the amazon pay balance cash back offer during the great indian sale.

I've checked your account ordered details and can see that you have placed the ordered on sunday 22 january 2017 10:45 pm. So, you are eligible for the 15% cash back for the order id:[protected] and[protected]

Be assured that the cash back in the form of amazon pay balance, which would be credited by 10th february, 2017.

In additional, i have contacted to our particular team for the offer to be done at earliest for you.

I would love to always hear from you. Be assured that in amazon, your words are always appreciated and there's always someone more than willing to listen to you 24 hours a day, 7 days a week.

I am always here to help you in further assistance.

We look forward to seeing you again soon.

I hope this information helps.!

Please use the survey below to tell us about your experience today.

Warmest regards,
Vinay p
Did i solve your problem??
Yes no to contact us about an unrelated issue, please visit the help section of our website: HTTP://WWW.amazon.in/help
Your feedback is helping us build earth's most customer-centric company.

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Amazon.in
Original message
—
01/31/17 22:05:19
Your name:clarina
Other info:not yet reced credit against purchases done vide paybalance
Comments:hello, i've not yet received credit against purchases done vide paybalance by me during the period 20-22jan2017. Please advice when can i expect the 15% paybalance credit as i qualify for the same... Thanks, clarina

My order#[protected] supposed to reach by 3rd March no signs of delivery in fact if check at DTDC online it says the item is delivered ref# z13867352 ..Have no idea what to do please get in touch

Amazon shows fake delivery at his website after complaining they told us to wait, we will verify the delivery. On mail they are telling it is delivered to you kindly check with your family where as it is official address where Saturday and Sunday is off and status of delivery was done on Saturday how could it be possible. After i ask for what vitrification has been done before handing over the product they replied i don't have authority to share with you.
Amazon final response: Although we understand your position, we have reviewed this claim and we stand by our decision. We cannot give you more information about this matter, and we may not reply to further emails about this claim.
.

The product was Vitiskin Gel of cost Rs. 2500/-

I ordered a pillow which has te arriving date of 27 but ur agents are making me fool worst service by u is given to me this time they r just trying to ignore my order nd i m ur regular customer see my past records my name is taqveem ahmed registered mobile no [protected] they r just making me fool take some action i have already complaint so many times but they just said sir i need one more day wait for 8 pm nd so many excuses what the hell is going on is this the way u treat ur regular customeres nd they r just giving an excuse we are not able to find ur place just tell me one thing if the place is so confusing why those people who came before they get the same address correctly but they r special case they did not find my place what the hell this is rediculous i m very much disappointed this time its been 5 days nd i stil did not get the parcel even they r saying sir cancel ur order we are not able to find ur place what the hell who the hell they r to tell me to cancel the order or not i m going to write aboutamazon on the every social media nd yeah one more thing my brother is in google company his name is fazal u can also search i m going to make amazon famous about ur worst service because i have compalined about it so many times no acfion should be taken they take me for granted

I bought the product - Philips HL1632 500-Watt 3 Jar Juicer Mixer Grinder with Fruit Filter on 22 feb 17 with order no.#[protected]

The product is up to the mark and good in service except for two things that i faced difficulty in mantling and dismantling the cutter as i have to rotate it too much. Also it doesn't extacts the juice completely as the waste of fruits is highly wet which i don't liked.Hope you could help me out of the problem.

I bought ladies dress and paid payment with my debit card Rs1428. And it was very poor quality. I returned this product. After one week amazon did not refund me my amount. Then i complained for my amount. And again and again 6 times. They told we already refunded you. You have to send your bank transaction statement to us.and i did it. After they said You need complain to your bank. They did not cradit amount which we had provided.

I ordered for i phone 7 on 15th of feb and when i got the package i got different thing in it and i called to amazon customer service and the ensured me that sir we will pick that thing and give your money back.
Everyday i called them and they say sir you have to give that item back and we are arranging the pickup for that and it has been 10 days they are arranging the pick up but no one called me for pick up that thing and nobody came to my place to pick up that thing and daily i got the text that your pickup has been cancelled.
I want my money back and i have all the proofs and recordings regarding this issue and they even ensured me many time that if it will not be picked up by tomorrow we will give your money back and now also they are saying the same thing.
I want my money asap.
Or i will do it officially.

Bought this pair of sandals which are apparently small and have raised a return on the 27th feb for the same however since then no one has picked it up and the product is still lying with me !! Have raised almost 4 compalints so far but till date no one has bothered to resolve this. All i get is standard copy paste replies stating give us 24hrs and this will be resolved but in vain .

M [protected]

i received this item with another 3 dresses on 03/02/2017 at 5.47 pm with
cash payment.
and i return this items on 7/2/17 at 4.33 pm according my mobile message
and below link given by you
now i called your customer care for refund rs 869. but they says, we have
not delver this items to you.
but i have record on my phone received and return items
where is my money this is cheating.
pls do needful and let me know

Your return pick-up is scheduled for: Tuesday, Feb 7, 2017, 11:00 - 14:00 The
phone number we've given to the carrier for this pick-up is [protected]
Pickup Address
rajesh saini
shop n. 192, sector31, gurgaon
GURGAON, HARYANA - 122001
Phone: [protected]
Pickup Time:
Tuesday, Feb 7, 2017, 11:00 - 14:00
Pickup Tracking ID:
[protected]
Item DescriptionsQuantity
Dharmi Enterprises Women's Bhagalpuri Dress (DE-43_REDFree Size) 1

Dear team,

this is to inform you that, i had purchased coolpad cool 1 mobile phone(ORDER #[protected] on 22nd of Feb but now IR blaster is not working in my phone. many times i had called to amazon customer care but we did not received properly respond from amazon.
your customer executive says your complaint has been registered but did not given any complaint number & did not received any SMS/mail.

i requested many times but no response .

please looking forward to you.

Name-Mithlesh saini
mob-[protected]

Hello Amazon Service,

Yesterday, I got called from amazon support team and over conversation and SMS it was clearly mentioned that product will be taken from customer(me) at around 8 am to 11 PM slot.But till now no guy came to my doorstep.

Now when I called on Amazon Agent number he told me that he will come at around 3.15 pm to 3.30 pm.Is this the promise which amazon makes to customer.

Already Amazon Agent is late by first slot, I am not sure that he will come on 2nd slot and when it go to warehouse and when will my replaced product will reached to me back.

Seriously this is headache to me as well as my family members becoz they are not able to go out of house becoz of this false reason told by amazon that they will come on time and still agents are not available on given time.

I will make sure that from future onwards I will order any product from amazon becoz there services are not helpful for customers.

Seriously it is foolish behaviour by amazon service??????? Fooling to customer on call.

I ordered Saree on 2-oct 2016 and i amazon delivered to me wrong color Saree that's why i return Saree to again amazon seller. but i didn't get my amt of rs 447 from amazon on till date 03.03.32.
so i am very disappointed with amazon service.
and i am going to send you details about amazon mailing same every time these type of refund process but not got my Rs 447 money from 02.Oct.2016 to 03.03.2017 till date.
so see amazon continuous mailing me this types
Dear Customer,

Greetings from Amazon.in

We are writing to confirm that your refund for Rs.447.00 has been processed for your Order #[protected] on 3rd Nov 2016

This refund is for the following item(s):

Item: Temptingg Fashions Women's Chiffon Saree(TF365C020_Pink)
Quantity: 1
ASIN: B015LRCPUO
Reason for refund: Customer return

Here’s the breakdown of your refund:

Item Refund: Rs.318.00
Shipping Refund: Rs.129.00

Your refund is being credited as follows:

Visa Credit Card [ending with 9860]: Rs.447.00

I It is intimated that home branch of state bank of Patiala and customer care. Of state bank of Patiala number [protected] have unable to register ‘charge dispute’ and they check all the head of bank where no stuk of Money and reference number 504475 found. The ask me to ask Amazon customer care for your refund. I am also get arrange the call with bank with your representative.

You are once again requested to help me and provide the refund amount. So I will purchase other item's. From online shopping

Ashok Garg
Customer in pain

Check my amazon account

Here My Primary Account Details Which Amazon Blocked
Fayas Hassan KT
Mail id [protected]@gmail.com
Mob [protected]
Address S/0 Ibrahim KT
Kalamthodi House, Thirurkad Post, Pin 679321, Kerala

Mt two order cancelled by seller now my money gone
Rs 949
Rs 483.54 now no refund
They said my account is invalid after debittting my money .i contacted them but no use

Sir, i have purchased 2 PC of Bluebells India 6 in 1 Peston Insect & Pest Killer cum Electric Health Care System from Amazon.in.
They sent me 2 Pcs from which 1pc is working fine and other is not working cum defective one.. i have requested amazon for pick up or refund my money for 1pc defective item, but they are not picking up the defective product and they are asking me to do the courier in my cost.. Sir, Is it my fault ?? If they don't check the item before dispatched?? is it ok for amazon that i should pay for product + Shipping Charges Ones, and then after they send me defective product i have to again pay for courier charges ?? means i should pay product amount + Shipping charges 2 times?? Sir Amazon is not giving proper service to their customer.. its to costly for someone to give product charges and 2 times shipping charges..please Amazon i request u please pick up ur difective product from my address..Thanks

I ordered 2 mobile hand(Xiomi Redmi 3S) sets on different timing on 23.02.2017 and on 25.02.2017, I cancelled 1 hand set, but as confirmed by Customer care of Amazon, both of the article were coming in single packet and now after cancellation of 1 item both were rejected. I want to submit here that When I ordered the items on different timing why they were packed in single package and if it was returned then why not any person of Amazon or courier company didt not contacted me.
As I have promised some one to give this mobile, now what face I would show him.
Please look in to the matter and do the needful.

Regards:
Ritvij Sharma
Mob [protected]
SCO 145-145, Sector 17C, Chandigarh-160017

Got defective item and worst part is that had to go to nearest post office to receive it.Didn't deliver it to home..worst experience..why do we need to buy online if we have to finally go to receive by ourself...going to uninstall amazon after this disaster experience.Want immediate return of the product..

I am rajan bhatia..my registered mobile number with amazon is[protected].i ordered iphone 5s 16gb space grey on 20jan2017 with order id[protected].but it is not delivered to me still.amazon said they delivered this order on 26jan2017 to any X HD G.i called many times to amazon fron 26nov to still.firstly they said it is our mistake then they give me refund or replacement..but nothing is recieved.i call again and again.but on 1or2feb they put my account on hold and not give me any information regarding order.still i don't recieved refund or replacement.now they clearly said they could not give refund or replacement..

Dear sir,

i place order for ifb washing machine on amazon dt.30/01/2017 and i made payment by my amazon pay balance but some how my order was cancelled and i call on amazon call center and i

get back refund on 01/02/2017

again i order the same item on 01/02/2017 and again i made payment by my amazon pay balance and again my order was cancelled on 02/02/2017 and i got message due to

payment method revise require your order was cancelled.

from 02/02/2017 i m every day calling on your call center for my refund but till i m not getting my refund from last 1month i m continue following but every time amazon customer care representative telling me that you will get your refund with in 24 to 48 hours

i want to place order for same item but how i can order if i m not getting my refund

i also ask for my account statement do. 1/01/2017 to till date but they didn't provide me. I have some doubts about my balance

pl. do need full in this matter and pl. feel free to call me any time or mail me

regards

anal patel
[protected]
Email Id: [protected]@gmail.com

3 days have passed nothing has been done regarding my complain. Mr santosh kumar talk to me but he has not yet replaced my tablet. I have ordered a children cabin bag of dorereman but I have not yet received instead I am getting parcels of which I have not given orders so I have to return them back