Amazon India Complaints & Reviews

I had purchased a mobile through amazon on 31.1.17. the invoice was generated in the name in the amazon account. As I am eligible for a reimbursement for a Mobile handset I requested for change in name (my official name) in the invoice. The customer service person through online chat said it's not possible. Since I gave a poor feedback on the CS enquiry, the call was escalated and I spoke to a supposedly higher executive who guided me to give an invoice request online and assured that it shall be sent through email within 24 to 48 hrs. The request goes to the seller. How convenient! Then I get a regret msg from the seller that all invoices are dealt by amazon. When I spoke to the amazon cs executive again she says that invoice cannot be changed by amazon. The issue is being tossed back and forth by amazon and e mobiles, the seller. With advancements in today's technology, change in invoice is very simple - it is possible from a smallest retailer /supermarket to a big mnc. I fail to understand what is all the fuss about. Sincerely regret that I chose to buy a product through amazon. I should have bought from the manufacturer or in a mobile shop which may be simpler. Even the option of return and re purchase wasn't given.

On 09/08/2016 I had ordered Motorola g4 plus phone from shopping App amazon.At that time amazon was offering Great india Sale 10% cashback on purchase through State bank debit cards. The term & condition of that offer told me that cashback will be credited in my account upto 1st Nov, 2016 but till today I haven't received cash back in my Bank Account. My Order id was:[protected]) Total: Rs.14, 999.00. Please take actions towards Amazon as many customers like me are harrased because of this.

I have purchased boxing part from amazon but bcoz of worst quality I was not satisfied with preduction so I returned as per policy in 7 days.amazone person come and collect the product as well but still I didn't receive any refund from amazon what kind of process they are following not able to understand that. It took more than 6month to refund the amount I have attached the enclosed of product returned receipt as well.

Order number:[protected]
Salim shaikh [protected]

Hello I had purchesd a MOTO G4 PLUS 1 of Rs 13999 from Amazon on 12/01/17 and due to some issue i return it on 28/01/17.The amazon said that they have processed the refund of Rs.13999 on 28/1/2017. The amount should reflect in my account by 3/01/2017. And now today is 5 jan 2017 i have not got my refund in my PNB bank a/c yet.
They gave me the Authorization Code (Refund Reference Number) for the transaction[protected].

jb maine bank customer care pe phone kya to bolte h "charge dispute jse koi cheej nhi hote or na he hum refund reference no ko track kr sakte h"

they also said that "
Amazon
Your Account Amazon.in
Message From Customer Service
Hello Namrata,

I am Teja from Amazon Escalation Team. Thank you for taking time to contact us today.

Our Billing department has confirmed that we issued a refund to your ORIGINAL PAYMENT METHOD for Rs. 13, 999.00 on January 28, 2017. The reference number for the refund is[protected].

Please check your bank account statement or credit card statement after 3 Feb, 2017, excluding bank and public holidays.

For bank account refund, you can contact the customer care department of your bank with this reference number for more information about your refund. If your bank doesn't provide the refund confirmation, you can dispute the transaction as "refund never processed". At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

However, I'm sorry, I will not be able to provide any additional information in this regard than what has been already provided.

Thank you for your understanding.

Warmest regards,
Teja"

need help.!!!..kindly assist me in getting my money back.

I am forced to write on this platform with highest frustration & disappointment. I regret for ordering MOTO G4 PLUS from amazon. Received a defective mobile and finding hell lot of difficulties to return it. Worst response from Amazon Customer Care. Called several times to the customer care to place a request for return. Every time I called, received a ridiculous and misleading response from each executive.One said to contact the MOTO G4 directly. Other said to download Smart Chk app.One more said she will transfer the call to Technical Support Team which operates between 10am to 7pm. Worst response even from the Technical Support Team who refused to attend my call as it was 6:40pm and they had to leave for the day.Finally today one person from the Technical Support team said that inorder to place replacement or return request, technician visit is mandatory.If this technician visit was mandatory for any replacement or return procedure, why could not any of the executives inform the same?
Looks like Amazon does not want to replace or return the crap that it delivered and just want to drag the process till the last date of return gets over.
Hope by writing in this forum my issue gets noticed to the higher authority and I get a refund/replacement at the earliest.Order id fir reference : #[protected].

I placed a order of I phone 6 Bluetooth device 18 January 2017.product was damaged that's why I return the product but till now not I got my refund.so I want file a complaint against Amazon company so I request to you sir please file my complaint.my order no is[protected] I call costumer care he told me your check dispatched 24 January 2017 but my check not delivered me

Complaint for my amazon order no[protected]. Product not delivered as shown on the site. Then why amazon has displayed this product on their site. Item ordered shiv das-class 10 - term 1 - 4 subjects - maths - science - sst - english - cbse past years question papers and items sent shiv das-cbse-class 10 - term 2 - 4 subjects-maths-science-sst-english - cbse past years solved board papers. These papers i needed very badly for son but amazon people even did not checked the items before sending. These were study material and their procurement team or dispatch team even did not make sure what they are sending and the customer that is i rajeev bhatnagar is the ultimate sufferer. Very bad service from amazon. Because of their mistake customer has to suffer.
How amazon will compensate for this mistake. I have talked to their executive darshana and their supervisior rohit. Amazon even do not check what is available on their site and what is
Not available. Will never order anything from amazon

Hi Amazon,

I don't have any complaint on Amazon services.This is about Amazon employee who had sent vulgar messages to my inbox in Facebook.

I guess there is sexual harassment portal in Amazon as well.

As this is regarding your employee I am escalating to you.

Kindly take a severe action against that brute otherwise I would post this publicly which will reduce company reputation

Regards,
Akshatha

Dear Sir
I am rupak Sen from present live Address C/o Haran
Deb, Bengali colony, Imphal, Manipur- 795001, but My Register Address
Sudarsan Sen, Gail India Pvt Ltd, Opposite Radhanagar bus Stand, Agartala, Tripura -799001, my mobile No [protected] long time and old customer in
Amazon.My order ID[protected].Items JBL Xtreme Speaker Plz solve
my problem Sound is very bad and technical sound bass Crack .Personal
request you that no JBL Service center in Manipur, plz immediately received
items and return my payment.I am all ready many time and days talk to your
customers care center and seller.but pending my problem.i am not accept
your Amazon site.But any time any days any problems flipkrt sit immediate
solve.

I have recd the product on time butrhe product which have along wirh free ear phone one side of the hand ear bud was available bill which i have is not proper readable bill does not mentioned vat no percentage is also not present on the same day i lodge a complaint on customer care toll-free no but no proper response was given from different executive one lady executive told u need to send from your end courier charges need to bear from end lady was no rude no response from seller also pls do need inquiry hear the recording

I had ordered L'oreal shampoo as well as conditioner and received only shampoo. Its really surprising for me that i had recieved only one product but site showing delivery of both products. my order no was[protected].

Pl let me know how i can get it or where i have to complain again !
Thoguh i am regular customer of amazon since more than one year.

I have placed an order on amazon on 3rd October 2016 of value 8, 998.00 and per the hdfc cashback I was supposed to get 15% cashback, which I have confirmed from their exectuive before delivery. Till 5th Jan they have been saying that the cashback will be credited by 5th Jan but after that they are saying I am not eligible for the cashback as both the products of my order were delivered seperately.
Is it my fault that Amazon dispatched both the products seperately?
If the case of seperate delivery not covered in the offer then why is their representative told me I am eligible and repeated the same thing till 5th Jan?

Consignment no. AW[protected]IN sent by Amazon is being shown as "out for Delivery by NSH. Addressee is R.S.Poddar (IAS), Shreeja Kunj, Vrindavan Colony, Boreya, East of Tagore Hill Road, Ranchi-834006.
Consignment has not yet been delivered. Mobile no. of the addressee is [protected].
Pl. expedite delivery today.

3rd class service from amazon for delivering the product called me for package receiving, 2 km away from my home . When called to customer care arogant customer care executive insulted me and talked very harsh i called customer care for maore than 3 times every time i was waited for 2 3 days and still no sign of package refund was done like charity was given to me by the executive he was talking in very bad manner every time i order i face such problems its a very bad responce for amazon every time i buy a product and every time insulted by customer executive of amazon at last the package was not deliver and

I made an online transaction on 15/1/2017 in Amazon. The order was canceled because of some reason. The payment amount still not credited in my account. I called the customer service of Amazon and they told me to register a complaint.
I am sending a copy of the message they sent me,

Your Amazon.in Order #[protected]
11:20 02/04
Hello,

This E-mail is regarding of our recent phone conversation for the order #[protected]

Please contact the customer care department of your bank for more information about your refund. If you still don't see your refund, please contact your bank and dispute the transaction as "refund never processed." At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

Note: Remember that you will have to call your bank’s customer care center and not visit the branch for this update.

I realize that, at this point of time asking you to contact bank again would be disappointing, but in a situation like this, it is very important for us that, we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your query is resolved more appropriately.

Hi
I purchased seagate 1tb hard disk on 27jan from amazon.in. I used it very first day n transfered my all data. After dat i used dat hard disk on 1st feb n m not able to use it as it is not detecting on any laptop and pc. My all data is inside that hard disk. I went to seagate customer service centre n they said its a used hard disk and its motor not working prop. It needs to b submitted. Firstly amazon has given me used hard disk.secondly my all data is dere inside it . I cnt handover it to anyone till it gets format in front of me. I asked amazon to help me and refund me. They behaved very bady. Speciaaly a lady customer executive and they r not even replying my mail. Amazon is also fake. They sending used hard disk. And tellme how anyone cn handover therd hard disk wd dere personal data to any third person. Either amazon cmes and format it which is not possible as hard disk is not detectqble or refund me. But i cnt return data hard disk with my data. If they cn format it i woll give them bk but service centre has already said its not working. They need to send it to cheenai. So i[censored] cn help pls elsw i need to go for a court case.

My amazon id is himanshu.[protected]@gmail.com and my email id is also same

Hi
i had purchesd a coolpad cool 1 of Rs 13999 from Amazon on 6/01/17 and due to some issue i return it on 11/01/17.And refund of Rs.13999 has been processed successfully on[protected]. The amount should reflect in my account by[protected]. And now today is 31 jan 2017 i have not got my refund in my PNB bank a/c yet.
They give me the Authorization Code (Refund Reference Number) for the transaction is[protected].

jb maine bank customer care pe phone kya to bolte h "charge dispute jse koi cheej nhi hote or na he hum refund reference no ko track kr sakte h"
Aur jb amazon pe call krte h to vo bolte h dispute file kro agar aapka account SBI mai hota to turant dispute file ho jata or abhi mere frnd ke bhe same problem uska to SBI mai account h vo bhe bol rhe h asa kuch nhi hota
Ya to Amazon ka fraud h

And this time Amazon send me this mail:-

I’m Vinay from the Amazon billing team with regards to the refund with the order #[protected] for Rs:13, 999.00

I'm providing a reference number as confirmation.

Here is the refund reference number:[protected]

Please contact customer service of your bank with this reference number they should be able to find the refund.

If you still don't see your refund then ask your bank's customer service to dispute the transaction as "refund never processed" under reference number[protected]

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I definitely understand that this additional step may cause inconvenience to you, however appreciate your kind cooperation in this regard.
If you have any further query, please let us know and we can proceed further:

Please be informed that we will do our best to resolve this issue on highest priority.

Your patience and understanding in this regard is highly appreciated.

We look forward to seeing you again soon.

Thanks for contacting Amazon.in.

Please use the survey below to tell us about your experience today.

Warmest regards,
Vinay.

Hello‚
My name is - Shashank singh

My mobile Number is -[protected]
Billing
My amazon account([protected]@gmail.com)is on hold from last 60 days. In
my account 20000 rupees in my gift card .
My account is on hold kindly help me out because I have replied to your
email many times with my correct information which you have asked for.
So Please ‚ tell me the reason where i am missing a point that is a factor
Because of that reason my account not been unhold.
Sir please tell me the reson...or please unhold my account as soon as
possible.

Hello‚
My name is - Shashank singh

My mobile Number is -[protected]
Billing
My amazon account([protected]@gmail.com)is on hold from last 60 days. In
my account 20000 rupees in my gift card .
My account is on hold kindly help me out because I have replied to your
email many times with my correct information which you have asked for.
So Please ‚ tell me the reason where i am missing a point that is a factor
Because of that reason my account not been unhold.
Sir please tell me the reson...or please unhold my account as soon as
possible.

My Amazon account is hold despite of lot of mail and call no response from Amazon.

I have 3303 Rs. In my account due to hold I unable to use this amount for ordering.

I have been requesting through mail and call to Amazon for removing hold from my account lot of time but not getting response.

Regards

Sunil Kumawat
[protected]
Mail ID - [protected]@gmail.com