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Amazon India Complaints & Reviews

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Updated: Dec 19, 2025

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Address: Surat, Gujarat, 395007

Website: amazon.in

We received oneplus3t device on 10th January, 2017, and we realised that phone was bent on 28th January 2017, a week late from returning period as we directly put the cover (also ordered from amazon) on the device after taking it out of the box to change the screen gaurd. when contacting amazon its taking no responsibility saying its the policy, when there is no damage or physical injury or even a scratch on the piece. its only been 21 days we ordered and on 18th day we had discovered the issue.

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M

Medwin David

from Ernakulam, Kerala

Feb 5, 2017

I am really wondering how you didnt see the bending during that 21 days..You mean to say that as you received the phone you closed your eyes and put on the cover. Thats great because usually when people pur hase something they check the product clearly. So this is completly your mistake. And oneplus 3T how can that phone bend ??

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Address: Lucknow, Uttar Pradesh, 226003

Website: www.amazon.in

Respected Sir/Mam,

I have booked a 2 TB Seagate Backup Hard Disk External
on 24 January 2017 by the name Pulkit Prakash(Address= 541-R/60, Campwell Road Behind Exon School, Riffa Colony, Lucknow-226003). It goes cancellation due to incorrect phone no. as told to me by your customer care. I again booked it on 28 Jan 2017 with a promise from your side that it will arrive surely within 30 Jan 2017. But as the day comes, no delivery has been received. Now I m deeply hurt as when I have called your customer care executive, He again said me that, It requires 2 more days.Plz look into the matter seriously.
My Invoice No is : MHBOM[protected]

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Address: 686681

I bought a krystle Men's Brown Leather Belt from Amazon, but I was totally desperate because it was not leather, it was other low class material,

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Address: 560055

Website: www.amazon.in/ref=www_redir_go_in?ie=UTF8&orig=http%3A%2F%2Fwww.amazon.com%2F%3F%5Fencoding%3DUT

Hello

I have not received refund for a headphone Sony MDR XB950 . Firstly I was sent the wrong model by Amazon .the seller was SGB Creation from Surat . This incident dates back to October 2016 . I have been repeatedly contacting the customer service of Amazon and every time I am assured that the refund will be done and that I should wait for few days . Months have passed . Calls after calls and nothing has been done from Amazon side other than false assurances . I want this issue settled and want a proper explanation of why such delay or problem is occurring . Initially I was asked to update bank details in the Amazon website and so far i have been assured repeatedly assured that the refund is on the way but every time there seems to be a new problem . Firstly they send me the wrong and lower model of the headphones I had ordered by tempting me with offers during Pujas last year which I immediately returned as insted of Sony MDR XB950 I was sent MDR XB450 . I asked the billing team that if possible I would prefer gift vouchers as anyways I would need money for shopping further and the refund was also taking time but even that was not made possible. First they said its a problem from the bank side and the demonetization rush kept me from going to the bank but the bank showed no inward transaction . Later the amazon billing team says that it was their technical fault which they claim to have fixed but still no refund . I was cheated as I paid price for a higher model headphone and got some cheap one . I can understand there can be mistakes but the delay in refund is really unaccepted and want this issue settled immediately .

I have attached pictures of The order, The Seller, The refund status, The mails I got after every customer care call and how contradicting they are .I got varying reasons call after call .

Please look into this issue and help make online shopping a better experience for all as people with low technical knowledge will settle for what they have got and this way the company can earn lots .

Thank You
Leeong Lepcha
Mail id ;[protected]@gmail.com
Mobile ; [protected]

+13 photos

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Jan 31, 2017

Updated by Leeong Topden Lepcha typos

Mail Id : [protected]@gmail.com

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Address: Kolkata, West Bengal, 700001

Website: [email protected]

I have bought one speaker and which was returned by me on 28/01/2017 and which was received by amazon pickup men Rocky Hari, but looking at your current status it is shown as pickup cancelled, Pl clarify the matter as product has already handed over to the amazon person on 28/01/2017 around 12.30 PM I did not received rerund Rs.1599

Himadri

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Address: New Delhi, Delhi, 110053

Website: AMAZON INDIA

Dear Sir/Mam. I purchase a redmi note 3 mobile phone from Amazon in Oct
4, 2016 that time they give an offer of 15% cashback and 5% redeem point on HDFC credit/debit card. I bought this product by my HDFC credit card to avail this Offer..After that I call Amazon to know about cash back there customer
representative says that an amout arround Rs. 1500/- will be credit in my
account by January 2017.. But I didn't get that cash back regarding this I
complaint Amazon and send my Account statement form Oct 2016 to 16 Jan 2017.. They apologise for this in convince and again ask for 7 working days to resolve this issue but nothing has done till the day.. To day I agin
call customer service they listen my issue and put me on hold after 10
minutes hold call disconnected automatically.. Now I really don't know what
to do to get resolve my issue.. Please CNBC team help me to resolve this
issue.. There is all the mails below from Amazon and me Please help me..
Neeraj Kumar
Mob. [protected]

Jan 31, 2017

Complaint marked as Resolved

I GO TO CONSUMER COURT REGARDING THIS ISSUE

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S

Sid_S

from Pune, Maharashtra

Feb 9, 2017

I had always admired Amazon for its customer service until this fraud by amazon.
On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
On 2nd Oct I received an email saying that if eligible then I would get cashback.
On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.

Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
#SayNoToAmazon

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Website: www.amazon.in

Amazon fraud.not delivered the product, showing delivered.
Mark Taylor Men's Casual Shirt
[protected]@yahoo.com
[protected]
they are cheaters
on calling customer care they say its a system issue wait for 24 hrs, false signature done by delivery boy.amazon not ready to refund.
this comp[any should be behind bars, for cheating customers.

Delivered yesterday
Package was handed directly to customer
The delivery receipt was signed by Ka
Track package

Mark Taylor Men's Casual Shirt ([protected]_MTSH016012_44_Black)
Sold by: Cloudtail
Return eligible through 02-Mar-2017
367.00

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Address: Gurgaon, Haryana, 110075

Website: www.amazon.in

Honorable court,

My self abhishek dhiman.i have bought 24 inches LG led tv from Amazon site on 22nd during sale.but they have cheated me.the actual price nd size written on site(invoice)and tv cover is different.T he amount mentioned amount on tv cover is 13990 but in invoice it is 14990.also the size is 60cm rather then 61cm as they have mentioned on company's website.kindly resolve my issue and file a complaint against the company.

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Address: Bangalore, Karnataka

I've bought a Sony Microvault 16 GB Pen drive (white) B009WNA9V6, few days back, by paying ₹ 299. My order ID:[protected]. Without any reason, all of a sudden it stopped working. As per the 2 years of warranty, I have to get it. Pls do it as early as possible.

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Address: Bangalore, Karnataka, 560038

Website: amazon.in

Onsite it shows as develivered but i have not received the product till now.
i have placed the complain before but i have not received the order till now.
Omron HBF-375 Body Composition Monitor

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Address: 175002

Website: amazon

I have purchased a set of 5 pieces of plastic containers on dated 28th January 2017 order no ORDER #[protected] but the same was cancelled by the Company and the amount I have paid through net banking Rs 129/- was not refunded to my account.

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Address: Bangalore, Karnataka

Website: Amazon.in

Hi, i have been facing a lot of issues with this company, i had ordered for a mosquito net, order No is[protected], which is not delivered to me yet, and the delivery date has passed long time back, believe me i have been calling these people every single day from past two weeks, now the status shows as undelivered. package is going back to amazon and there is no reason given why they are sending it back, and customer support executives are not at all helpful they hang up on their customers and i have written several emails to them but nobody is trying to resolve this issue, you guys are my last hope. and i also need to complain about the courier services associated with this, its called Gati and they have been giving false info to amazon stating that they contacted me through mobile and i did not answer which is absolutely rubbish and a guy spoke to me from this couriers on 25th jan saying that they will deliver the courier by 27th max since they dont work on 26th jan 2016, i agreed to it but now they are sending it back for no reason.

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Jan 24, 2017

seshadri k.c. seshadri k.c.'s response Kazam thunder 2.5.0 mobile bought on 4.10.16 software update fails

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M

Milind Fernandes

from Mumbai, Maharashtra

Jan 30, 2017

Amazon not refunded 3348 says done i have not received sent bank statment also not helpful asking me to check with bank banks says not received bad experience with amazon [protected]

S

seshadri k.c. seshadri k.c.

from Chennai, Tamil Nadu

Jan 30, 2017

Mobile not updating software fails message shows

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Address: 600 023.

On jan 21st 2017 my debit card was declined to an amazon order (#[protected] at around afternoon 2.05 telling insufficient fund.
at 2.10 on the same day I got a message from the Bank the said amount was debited.
till now i did not get the amount back
but the product was sent back to the seller without my consent.
i have made a complain to my IOB bank kavaraipettai, chennai.

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9

9911788297

from Noida, Uttar Pradesh

Jan 30, 2017

Dear Sir

ple my order id[protected] phon karbonn K105s (black +Red) phone
box open ear phone lead not/A in phon box ple orange ear phone lead

Thanks & Regards
Ram Kumar
[protected]

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Yesterday I received sealed package by Order ID[protected]. I had payed all Rs 368/- to deliveryman. But when I broke the package I receive only two books named 1. Mag book Indian & world Geography2017. 2. Quantitative Aptitude for Competitive Exams .
I do not received General Knowledge 2017. So I humbly request you do the needful and convey my message to the seller and ordered him to send me my book.
Thanking you

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G

Ganeahmishra

from Delhi, Delhi

Jan 30, 2017

Sir mana apply website says mobile charger A05510 Magya tha leaken mobile charger kae lead to ta hair neaklea

General knowledge 2017 by Disha not delevered to me. - Comment #2649152 - Image #0

S

shamsher59k

from Mumbai, Maharashtra

Jan 30, 2017

I have returned the product on 02 January 2017 & still haven't received the amount of Rs. 574.
The customer care is also not Responding my calls & Charge Dispute
Reference No. : [protected] 0256 693

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Address: Mumbai City, Maharashtra, 400021

Website: Amazon.in

Hi,

This is with reference to my purchase order - #[protected] I haven't received the product and I receivced a message from Aamzon that the order has already been delivered on January 28, 2017 (Saturday).

I spoke to your customer care representative - Deepak said to wit till February 02, 2017 if not request you to refund my amount of Rs. 1050/-

Looking for your support.

Thanks,
Megha Chauhan
+91 [protected]

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Address: 560055

Website: www.amazon.in

Regarding order no[protected], i have raised return request and ask for refund in my bank account( regarding this a email was send to me and assured me to reflect amount in my bank account, also screenshot of this mail is attached in this complain), but due to some issues it was couldnt pickup, again on 20 jan i called customer care to raised return, they help me but no body came to pickup, on 21 jan i again call ur cus care to return, this time they raised a return request, and they manually select mode of refund as amazon pay balance without asking me, u can check mail send me to on 21 jan, after pickup amazon gave refund in amazon account, but i want this in my bank account, but amazon is continously denying to give refund in my bankaccount although is is totally amazon fault, help me to get my refund AARAV [protected]

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Address: New Delhi, Delhi, 110092

They changed my delivery date without asking me.
As they given me prime delivery date and facility.
they must have some penalty on this if customer do late payment they are going to charge late fine what about customer . without knowing the customer who has given them authority to change the delivery date. this is kind of cheating & making customer to suffer.

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Address: 500090

Website: www.amazon.in

25 days have been completed.Sir/Mam, I have filed A to Z claim on 6 january 2017 and time Period for the claim i.e; two weeks have been completed by 20 january 2017 itself but still there is no update about it, no refund is provided i am contacting customer care daily there is no one to help me out.i have paid you for this order a month ago and two weeks for claim have been completed and thereby extra one week has been completed sir/mam please help me out.

-- Order Number:[protected]
-- Claim Date: 6 January 2017

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Address: Thane, Maharashtra, 421201

Website: Amazon.in

Reveived oriflame body mist from amazon which was manufactured in the year 2013. Firstly, they are not ready accept the fault which i had to prove them with pictures. Secondly, they didnt let me publish the review on the portal & now asking me to send the mist back to them, not considering there responsibility to pick it. Why should i take risk with a cosmetic product that is 4 years old & the bottle is full of scratches. Amazon is worst and disappointing.

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Address: Allahabad, Uttar Pradesh, 211012

Website: Amazon complaint

Sir I ordered for signora care sbk 306 200 watt hand blander on 25 Jan 2017. Once payment failed while making payment but I made it through payment review on same day.payment was successfull but after that my order had been cancelled on 26 Jan 2017 . Balance has been deducted from my bank accounts on 25 jan 2017. But after cancellation of order my balance was not refunded . So please complete my order or initiate refund for payment.
Thanx

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