Amazon India Complaints & Reviews

Hi there,

It's been almost 2 weeks I requested amazon to get my handset exchanged due to manufacturing defect but I still didn't receive my replaced handset yet. I call the customer care and they say it will be delivered through 8th Feb or 9 Feb 2017 which was two days back.

Amazon promises on time delivery to the customer which seems fake to me completely. Kindly help me out on this concern. Thanks!

Below is the order detail:
- Replacement request on 31 January 2017
- Ordered on 2 February 2017
- Order#[protected]

Regards,
Ankur

I have contacted with amazon customer care in 29 January 2017 and continuously every 2 days we are calling but after the discussion every time they are telling give me 24, 48hrs, 3 days someone asking give me 6 Days but unfortunately still we have not received any update.

I ordered gift for my brother. They asked for delivery on 10th feb. Courier arrived at jammu hub on 9th feb. On 10th feb i got an sms that my courier going to deliver today and they provide me contact no of courier boy also. I called him almost 50 times but his no is switched off . On the end of day i got an sms that delivery is attempted today but not succesful. They now asking for attempting delivey on some other working day. I think you should improve your courier service otherwise we will never buy anything from jammu and also file complaint against jammu amazon transport services in amazon head quarter for their carelessness.

Amozen is not cridet my refund amount 1358 in my account...i close my amozen account and i thought i shell not shoping with amozen in futures...my mobile no [protected]...i returned my amozen item and order no is[protected]...

Sir, I bought a moto g4 plus phone from Amazon. It was delivered on 27/01/2017. After 5 days phone get down. I called Amazon primes customer care in order replace my phone but they cannot able to give proper solution. Now the return window of Amazon is closed. So, I am here to register my complaint in order to get a replacement for my phone.

Couriyr company nt give my ordr on 07/02/2017. Nd he submit report. Person nt riciv a cal bt its teling a lie... So i wnt my odar withn 2 days... Nd hi also give me fake cometment to al tme... Couriyar company name is dtdc at aisha bag lucknow... So i requst to u please tak some acction agents couriyr company... Imdiat know... From mayank verma lucknow.

I had placed an order amounting to Rs 6017 vide order no[protected] and[protected] dated 3.10.16 through hdfc credit card thus making me elligible for 15% cashback. on receipt of delivery "Nutica trouser" was found defective as its zip was not working.After discussing the matter with Amazon as advised i made a request for its replacement. Later on i was informed via email that "Nautica trouser" is not available in that size and thus i should make a request for refund.On my specific query as to whether i shall be entitled for cashback amazon in that scenario i was confirmed via email dated 13.10.16 that it shall be credited within three months. Accordingly i made a request for refund.
After 3-4 days of my request for refund i got a message that the trouser has been dispatched.on contacting Amazon about the confusion i was informed that this is a system generated problem due to involvement of two different department and lack of coordination and advised me to cancel the order from my side as the amazon representative expressed his inability to cancel from his side. Only after getting a confirmation by the representative that i shall be entitled for cashback i cancelled the order.
After waiting for three months when i enquired about cashback it was again confirmed vide email dated 06.01.2017 that it was a fault from amazon side and i was advised to wait till 31.01.17. when during first week of Feb i requested for processing the cashback i was informed that i am not elligible for cashback as i have returned the trouser.As this was not the fact i brought out the facts andforwarded all the emails copy for their reference. But inspite of continuous followup and three emails i am not receiving any communication.
I request to please help me in getting the cashback.
Abhivyakti Kapoor

Hi,

I ordered a mobile phone on Amazon on 24 January 2017.

This phone was supposed to be delivered on 30th Jan but it was never delivered. When I dropped a mail to amazon on 5th Feb they told me that the order has lost in trasition and they can't provide me the order so I need to replace it.
I gave replacement request on 5-Feb-2017 and I was told order will arrive in 3-5 days but Amazon has not dispatched the order yet.

Please help.

I purchased Lenovo vibe K5 phone by Amazon on 20 Jan 2017 order no[protected] the item not received and the same item was returned . The Amazon was refound my payment on 26 Jan 2017 and receiving DT 31 Jan 2017 but I not received my refound payment . I payment my card no[protected] amount 7499. And Amazon payment tranction no 629694.

I have ordered Shopper Stop Instant Gift voucher with order No. 171-[protected] dated 26 January 2017.Erroneously I have entered a wrong email id which I immediately within 5 mins called customer care team and informed with the incident. I have also received an email on 26January stating the the gift card was undeliverabale and to edit the Gift card and resend. I had tried number of times using Amazon App AND through website also but there is no option for edit or resend the Gift card to different email address. I called customer care team and they also tried but not able to do any thing. Thus, I have been informed on 28 Janaury that only Amazon back end team can only resolve this issue which will be done in 5 days. However, there were no response or confirmation about resending the gift card or refund even after my several phone calls, emails sent to customer care team. Since last week, customer card team had not sent any update to this pending issue and over the phone that they are unable to resend the same to email and cant refund the amount.

This is such an unacceptable way to resolve customer complain specially when this is such a basic request. Thus, Since I am not receiving any response to my query complaining this to this forum and expect that the concerned team will help to refund INR500 or resending the gift card to my correct email address. I have given the order details above and do call me by taking my call details from Amazon account. Thanks.

Amazon India is encouraging doctored reviews on its website by providing incentives to people who write positive reviews on their website.As a consumer this leads to misleading and promote purchase in other wise not so good product.
Here is the link for the same -
http://www.amazon.in/GRIZZLY-NUTRITION-Servings-INSTINCTS-WATERMELON/dp/B01F77D7...⇄

I purchase xiomi note 3 from Amazon some days back which got delivered today. I am unable to remove the SIM tray according to the instructions there seems to be a problem with the SIM tray. As mentioned on the website and purchase order details it has a 10 day return policy. Spoke to the customer care they tell me the item can only be replaced with the same model. I said I need my refund and don't need the replacement as I don't know maybe the replacement product could have same issues, and don't wish to purchase anything from Amazon.

The representative tells me it's not their fault as its just a medium for Redmi for selling the products and they are not responsible for any defective products. How can they even say that, they don't even know what kind of products they are selling on their website, it's just a money minting company.

Today is the day I received my phone I received a message saying I can return it by 20 th Feb if I am not happy even before purchasing on the website it said it has 10 days return policy but the representative tells me that thir policy has been changed in November which wass mentioned nowhere during purchasing the item or even in the delivery confirmation mail.

This is just not acceptable, this is the worst experience I had with Amazon.i am not going to purchase anything from here henceforth. For now I just need my refund. That's it!!!

Refund not done by Amazon which order #[protected].
I purchased with debit(ATM) cord (SBI) rs.5999.
Amazon saying that they made payment on 27 Nov.2015. with NFT[protected]XXXXXXXXXXXXXX.
I visited many time in my bank for refund never processed. My bank custamer respond me very well but they unable track processed this neft no.
I complained emailed to Amazon for this matter Same way they just answer same nft ref no. Ask bank custamer to refund never processed.
Amazon not telling Thier bank Name correct reference no.
No refund paid by Amazon they are fooling with such fake NFT no.
Amazon one person must come look at the matter (just do not email do work direct)

Hi there,
I am facing a trouble as the laptop which I recieved online on 5th of Feb 2017 was dead on arrival,

Even after charging it for 5-7 hrs in different interval of time, there was no response, it was not turning on, when it was checked by dell engineers they said need 40 days to fix for which I am not ready,

I just want the laptop to be replaced within 3 days or else I may have to unwillingly make a complaint in india consumer forum. I request the people or executives in Amazon customer department to please look into this, take necessary action

Regards
Abhishek Johri
[protected]

A to Z company seriously you guys are just making the fools, on 7th this month i make an order of RS 5000, the same day i cancelled the order and after 2 hours i got a call from the seller, how dare you to cancel the order ?bull #### seriously flipkart is far better than you guys it is hardy matters for me 5000 bucks but definitely i am going to share my experience on linkedin also .
Sorry that guy also message me ##### off chutiya,
seriously A to Z company mailed me from (automation id ).

I have placed an order on dec 19 2016. the product which was delivered to me was wrong on dec 30. i put an return request and the return pickup held on jan 2nd 2017.but till date (nearly 1 month 15 days) i didn't got my refund.the amazon customer service not at all resolving my issue.they simply asking details but no work about my issue was going on.i called and mailed them so many times but no one replying and they simply telling that you will get your refund within 3-4 days. your amazon customer service was worst.Amazon returns and refunds are not easy at all they simply play with us.

Sir, I have purchased a safety device for LPG, my order no.#[protected] dated-06/2/17. no any dispatch message get by me.please confirm my order. Rs.1095/- all ready deducted from my accounts.

Respected Sir
Am cherupally srinivas am buying mobile Lava Iris X17 (White-Gold, VoLTE) ORDER #[protected] Sold by: Strides Commerce SLP . this mobile complete hanging and performance bad and charger difect.. every day try to return option doesn't respond any one.. please help me this product very worst product Url : http://www.amazon.in/Lava-Iris-X17-White-Gold-VoLTE/dp/B01IY00WA0?_encoding=UTF8...⇄

I ordered a laptop vide no[protected] on 3rd feb for next day delivery.but i didnt receive it so far.i received a call from ur del boy on 5th feb(sunday).i asked him to come on monday becoz our office remain closed on sunday.but till date i didnt receive any call neither i got my laptop yet.i contcted ur cus cr couple of times finally they provided me a mob no of delivry boy.i called him today he said he came to my off and called me but call was unreachable that is the reason he took it back.i asked him why u didnt come to the given address.he said the procedure is he calls the customer if he failed to contact they they dont go to the given address.then they update that customer is not available.i shocked to listen to him.i got shocked againg when i saw the tracking report on my application.they updated that they have attemped 4 times although this is completely lie.our office opens 10am to 8 pm.i again called ur delivry boy on [protected] in the afternoon.he said he will delivr it before 7 pm.but now his no coming swiched off.i didnt expect such a service provided by amazon.i am going to uninstall ur app.i will never buy anything from u.

Amazon India
Amazon.in order #[protected] could not be delivered as customer was not available was supposed to be delivered on 6th Feb but it was not and we received a text message that this will be delivered on 7th Feb which is today.
I called the delivery boy to get the status in the morning and he replied that he will deliver the package in the evening and in the evening instead of receiving the package i got a message that it is returned by us.
Delivery boy mobile number is [protected].

We are regular customer of Amazon and we have never experienced this sort of issues.We will urge you to look into this issue and let us know the...