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Amazon India Complaints & Reviews

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Updated: Dec 19, 2025
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Amazon India reviews & complaints page 783

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R
Ranjith 1510
from Chennai, Tamil Nadu
Feb 3, 2017
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Address: Chennai, Tamil Nadu, 600119

Iam online purchased to Necklace Set on before 10 days.Amazon Courier Person 3 days before asking for address iam given address full details but that person not deliver the order.Today Contact with that courier person asking for Necklach Set he told your address out of delivery and your package handover to amazon and that person telling the answer not properly.
+1 photos
Amazon India customer support has been notified about the posted complaint.
i ordered one Intel E[protected] Socket 775 Aluminum Heat Sink & 3.5 inch Fan with 4-Pin Connector. i am not received sofar

Product Not Delivery - Comment #2653327 - Image #0
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    A
    anurag198
    from Kolkata, West Bengal
    Feb 2, 2017
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    Dear Sir,
    My name is Anurag Singh. On Date 23/01/17 i Purchase a SAMSUNG LED TV (ORDER #[protected]
    made a payment to "Amazon.in" using State Bank of Travancore Debit Card Successfully, I cancel this order next day some reason.but amazon.in have not sent me the refund. i have made them so many requests on the phone and they have answer in the very set language that the refund has been sent to you and and we are not responsible for it.
    I aproch to my bank with given refund ref. number Bank answer is:

    "Dear Sir,

    We confirm that we have not received any refund from Amazon for the said ref. No.

    Regards,

    SBT, Sector63Noida Branch"

    I request to you to look in to my case and do needful.

    Regards
    Anurag Singh
    Mo.[protected]
    Amazon India customer support has been notified about the posted complaint.
    I ordered xiomi mi4i phone at 11000/-. They delivered defective phone. I returned it very next day, got confirmation stating refund in 3-5 days. It's been 9days passed no refund update also (21st Jan to 29th Jan). They have only provided a pickup tracking ID[protected] which is never showing any tracking update. Kindly help us out.
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      V
      venkateswariv
      from Hyderabad, Telangana
      Feb 2, 2017
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      Address: 530045

      My Item order no is[protected] and cost of item was 586/- rs . which was ordered on 12 Nov 2016. The Item was not in good condition so we returned the item on 19 Nov 2016 and My pick ID is[protected]. The Refund was not received so far. My phone number is [protected]. Please help in getting my amount back.

      My Account Details are
      Bank:SBI
      Name : Bhaskar Rao V
      Ac/No: [protected]
      IFSC code: SBIN0000952
      Amazon India customer support has been notified about the posted complaint.
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        G
        gkkaistha25
        from Gagret, Himachal Pradesh
        Feb 2, 2017
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        Address: Kangra, Himachal Pradesh, 176061
        Website: Amazon.in

        I have placed order on 30th November and today it's 2nd Feb but niether I am getting response from Amazon and nor seller.
        My order no is[protected], plz refund my money
        Thanks
        Prachi Gupta
        [protected]
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          S
          Shiva Mohanty
          from Bengaluru, Karnataka
          Feb 2, 2017
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          Address: Bangalore, Karnataka, 560037
          Website: www.amazon.in

          I suppose to get cash amount of 1200.
          i have purchased mobile from amazon of 12000(0ctober 2016 ).but still now not got cashback.My order item id is:[protected].
          I followup many time.still nw the issue not resolved.I suppose to get the cashback on jan5 2017 but still now didnt got.

          Painful service from amazon
          I had always admired Amazon for its customer service until this fraud by amazon.
          On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
          On 2nd Oct I received an email saying that if eligible then I would get cashback.
          On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
          On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
          Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
          They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
          After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
          I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
          Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
          Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
          No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
          Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
          Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
          Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
          Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.

          Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
          #SayNoToAmazon
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            R
            RathanNaik
            from Bengaluru, Karnataka
            Feb 2, 2017
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            Address: Bangalore, Karnataka, 560085
            Website: www.amazon.in

            I had payed for purchasing, but payment failed for no reason on 21st Jan 2017
            But amount of Rs. 769 deducted from my account.
            On 23rd Jan 2017 Amazon said they have sent refund to same account and gave the reference number of 777103.
            But bank says no such transaction can be found.
            I need my Rs 769 badly.
            I am ready to put complaint over amazon.
            +2 photos
            Amazon India customer support has been notified about the posted complaint.
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              N
              nikhil1202feb
              from Gurgaon, Haryana
              Feb 2, 2017
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              Address: 560055
              Website: www.amazon.com

              On dated 23/01/2017 an order was being placed to the amazon product named "intex cloud Q11" and the payment was being made by me on the very same day by the debit card of punjab nation bank shahdara delhi 110032
              amounting to RS 3125 and the order was being canceled by me at the time of ordering
              but they have not sent me the refund in my bank i have made them so many requests on the phone and they supplied the answer in the very set language that the refund has been sent to you on 23rd jan and and we are not responsible for it you can launch the complaint against us where as you like
              they are giving a reference no. again and again and asking us to go to bank with that reference no. and the punjab national bank denies that the reference no. has no value and we cannot do anything with that your account is perfectly fine and if the amount was being sent from amazon it has to be credited in your account they also say that the problem is from the amazon"s side only.
              amd when i told this to amazon they said we cant do anything in that and they just cut off the phone.
              kindly take strict actions against them and ask them to refund my amount
              Amazon India customer support has been notified about the posted complaint.
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                P
                puja jyoti
                Feb 2, 2017
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                Address: Karimganj, Assam

                Sir, i ordered a book from amzon and then cancelled it as i ordered the same book twice by mistake.they promised to refund the money.but i didn't get the refund amount.amazon customer care asked me to contact bank customer care.so when will i get this refund??the order number was #[protected]..
                reference number for the refund is 74332747026702549245893.

                my debit card no. is [protected]

                Thanking you
                Amazon India customer support has been notified about the posted complaint.
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                  A
                  Ajit Krboro
                  from Bankura, West Bengal
                  Feb 2, 2017
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                  Dear Sir,

                  Ref. Your Amazon.in order (#[protected] of "SICCOO S6 1.8 Inch..."

                  I'm a regular customer of Amazon since 2012. I have purchased so many items from Amazon. You may check my purchase history.But this time I am chocked to get the tored old book instead of Mobile phone.You may apply deliver charge for proper delivery of item to the customer.
                  Bag received from Head Post officer, Dhemaji Assam which contained tored old book instead of mobile. No container /box was found inside the bag. So verify the Courier facility(India Post) and refund the money or re-send mobile with proper Courier.

                  Regards,
                  Ajit Boro
                  Dhemaji, Assam.
                  Amazon India customer support has been notified about the posted complaint.
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                    S
                    Senthilnayagam M
                    from Chennai, Tamil Nadu
                    Feb 2, 2017
                    Resolved
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                    Resolved

                    Address: 560055
                    Website: www.amazon.in

                    Recently, I bought mobile 'Moto G4 Play' from Amazon india website on 24th January 2017, Order No:[protected]. After few days o[censored]sage installed with new marshmallow update, I faced performance and heating issue with the device. It restarts continuously while charging the device. Sometime, it happens when the mobile is in idle. At first, i didn't notice it but later I check periodically and it confirms many times.

                    I tried to place the return request through online; they diverted me to 'Smartchk' app. I installed and reported everything is okay on my device. I am writing this mail after I go through their return policy. My request is completely eligible with their return policy.

                    Till now, none of them tried to resolve my problem, this is pathetic service which I wanted to bring noticed to you. Last few days I write up mails, calls and looking for the solution on this, It made me completely stressed and mental agony.

                    they ready to give replacement the same 'Moto G4 Play' but, lot of review says moto g4 has lot of issue after installing update. I want only my refund. I completely relay on your forum and wanted to escalate furthermore.

                    I have recorder calls, mails, photos of my complaint related.
                    Mar 4, 2017
                    Complaint marked as Resolved 
                    I approached them in many legal ways, finally they accepted to refund.
                    Amazon India customer support has been notified about the posted complaint.
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                      L
                      Latha Chukki
                      from Mumbai, Maharashtra
                      Feb 2, 2017
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                      Address: Bangalore, Karnataka, 560065
                      Website: Amazon

                      I have purchased items from Amazon for office purpose. I require proper invoice/bill for reimbursement of the bills. I get only order copies and no invoice/bill.

                      I have called the customer care and also written emails to the seller.

                      I have been trying from December.

                      The order nos. of items placed on 18th Nov. 2016 are
                      1. ORDER #[protected]
                      2. ORDER #[protected]

                      Please expedite the process.

                      Regards,

                      Latha
                      Amazon India customer support has been notified about the posted complaint.
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                        S
                        Sumer jodha
                        from Jamshedpur, Jharkhand
                        Feb 2, 2017
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                        Address: Bikaner, Rajasthan, 334001
                        Website: Amazon

                        Amazon.in - Your Cancellation[protected]
                        1 message
                        Amazon.in Sun 22 Jan, 2017 at 7:43 PM
                        To: [protected]@gmail.com
                        Hello Sumer Rathore,
                        We're contacting you about your cancellation request for order #[protected].
                        We were able to cancel the following item(s) from your order:
                        Black and Decker HD5010VA5 550-Watt Variable Speed Hammer Drill Kit (Orange)
                        If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your
                        bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card
                        purchases to credit the refund amount to your account.
                        Please note that if you paid through EMI on Credit card, this refund may cause a change in the terms of your
                        EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check
                        with your Credit Card issuer on how your EMI may be affected.
                        If you paid by Gift Card, your Gift Card Balances will be credited to your Amazon account within one working
                        day.
                        Note: If the order contains other items that were not cancelled, a refund will be initiated after the other items
                        in the purchase are fulfilled.
                        Amazon India customer support has been notified about the posted complaint.
                        Feb 02, 2017
                        Updated by Sumer jodha
                        Amazon.in - Your Cancellation[protected]
                        1 message
                        Amazon.in <[protected]@amazon.in> Sun 22 Jan, 2017 at 7:43 PM
                        To: [protected]@gmail.com
                        Hello Sumer Rathore,
                        We're contacting you about your cancellation request for order #[protected].
                        We were able to cancel the following item(s) from your order:
                        Black and Decker HD5010VA5 550-Watt Variable Speed Hammer Drill Kit (Orange)
                        If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your
                        bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card
                        purchases to credit the refund amount to your account.
                        Please note that if you paid through EMI on Credit card, this refund may cause a change in the terms of your
                        EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check
                        with your Credit Card issuer on how your EMI may be affected.
                        If you paid by Gift Card, your Gift Card Balances will be credited to your Amazon account within one working
                        day.
                        Note: If the order contains other items that were not cancelled, a refund will be initiated after the other items
                        in the purchase are fulfilled.
                        Feb 02, 2017
                        Updated by Sumer jodha
                        Amazon.in - Your Cancellation[protected]
                        1 message
                        Amazon.in <[protected]@amazon.in> Sun 22 Jan, 2017 at 7:43 PM
                        To: [protected]@gmail.com
                        Hello Sumer Rathore,
                        We're contacting you about your cancellation request for order #[protected].
                        We were able to cancel the following item(s) from your order:
                        Black and Decker HD5010VA5 550-Watt Variable Speed Hammer Drill Kit (Orange)
                        If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your
                        bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card
                        purchases to credit the refund amount to your account.
                        Please note that if you paid through EMI on Credit card, this refund may cause a change in the terms of your
                        EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check
                        with your Credit Card issuer on how your EMI may be affected.
                        If you paid by Gift Card, your Gift Card Balances will be credited to your Amazon account within one working
                        day.
                        Note: If the order contains other items that were not cancelled, a refund will be initiated after the other items
                        in the purchase are fulfilled.
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                          M
                          Mallikarjun Kurahatti
                          from Mulki, Karnataka
                          Feb 1, 2017
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                          Address: Dharwad, Karnataka, 580031
                          Website: www.amazon.in

                          Sir,
                          I had ordered MOTO G4 plus from Amazon and as the product was defective, i returned it and i got a mail from amzon stating the refund has been successful and i even have the reference code[protected].
                          but i am waiting from 2weeks and the refund has not yet reflected into my account.
                          Neither i am getting a support assistance from amazon nor from the bank.
                          Amazon India customer support has been notified about the posted complaint.
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                            nav neet (Sikh World)
                            from Noida, Uttar Pradesh
                            Feb 1, 2017
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                            Address: 175105
                            Website: www.amazon.in

                            I'm enclosing a picture of the bank statement of my state bank of India account. On 20 th aug 2016 while doing an online purchasing through the Amazon website my account was debited twice with 949 Rs. I've requested and also made so many complaints about it to SBI and Amazon but they both denied and blamed each other since today and I didn't get my money back yet. Please help me get my money back.
                            +1 photos
                            Amazon India customer support has been notified about the posted complaint.
                            Feb 01, 2017
                            Updated by nav neet (Sikh World)
                            [protected] order id
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                              Bhudeb Ranjan Naha
                              from Kolkata, West Bengal
                              Feb 1, 2017
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                              Address: 700064
                              Website: amazon.in

                              I have purchased Crompton Eco Smart Linea 18 watt LED(2 nos.) tube light vide order No.#[protected] which was delivered to me on 30 jan 2017. on opening the packing for fixing the tube light I could not find the materials for fixing the tube lights. I do not intend to return the tubes for the small missing items which can be provided by you as it is not available locally. I would request to send me the materials so that I can fix the tubes on the wall.
                              Amazon India customer support has been notified about the posted complaint.
                              Feb 01, 2017
                              Updated by Bhudeb Ranjan Naha
                              I have purchased 2 nos. Crompton Eco Linea 18 Watt LED tube light Which was delivered on 30 Jan 2017. The clips for fixing the tubes on the wall was not provided. Request send the clips and any other required for fixing the tobes.
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                                Pravin D Thakare
                                from Nashik, Maharashtra
                                Feb 1, 2017
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                                Address: Nashik, Maharashtra, 422001
                                Website: www.amazon.in

                                Dear Sir / Madam
                                I have purchased Tuesday 4 October 2016 /[protected] 49" Infocus LCD TV on that time there was 15% Cash Back Offer on purchase using HDFC Debit/ Credit Card and amazon mobile app. So i have purchased it using HDFC debit card and Amazon app and they promised me cash back on 5th Jan 2017. But yet now i have not received any cash back.
                                I have contacted their customer care regarding it but they always promised me you will get it with in 4 to 5 days last time also their senior team leaders promised me you will get it with 4 days, till now i have not received any cash back.
                                I have also their promised call recordings and emails with me.
                                pls guide me and take action against them
                                +5 photos
                                Amazon India customer support has been notified about the posted complaint.
                                I had always admired Amazon for its customer service until this fraud by amazon.
                                On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
                                On 2nd Oct I received an email saying that if eligible then I would get cashback.
                                On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
                                On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
                                Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
                                They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
                                After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
                                I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
                                Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
                                Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
                                No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
                                Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
                                Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
                                Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
                                Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.

                                Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
                                #SayNoToAmazon
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                                  Prakasan Kv
                                  from Bengaluru, Karnataka
                                  Feb 1, 2017
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                                  Address: Kannur, Kerala, 670002
                                  Website: amazone

                                  Tin number[protected]
                                  cstnumber [protected]
                                  invoice no.TNMAA[protected]-329387

                                  Ordered through HDFC debit card on 17/01/2017.product delivered but not credited the discount amount till date .Amazon offered 5 percentage discount on product purchased through hdfc debit card.i purchased MOTO G4 ON 17/01/2017 in the offer period. the offered discount will not credited yet.send me the phone number for complaining about this.
                                  Amazon India customer support has been notified about the posted complaint.
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                                    akhilvc
                                    from Guntur, Andhra Pradesh
                                    Feb 1, 2017
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                                    Address: Alappuzha, Kerala, 690101
                                    Website: AMAZON.IN

                                    Regard, kindily send cash refund amount immedieat
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                                      Sonumammu
                                      from Gurgaon, Haryana
                                      Jan 31, 2017
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                                      I have purchased Lenevo Z2 plus 64 GB from Amajon.in which was received me on 26/01/2017. When I checked it I found that the earphone of the company which is included in the same product not provide me..I am also searching website of amajon and tryed to coustmer care no but no body pickup my phone for resolving the grievances...
                                      In this regard take prompt and early action and provide me earphone of the company at the earliest please
                                      Amazon India customer support has been notified about the posted complaint.
                                      Buddy read the description of the product first and it has clearly given what are the items included in package. And as of my knowledge too lenovo z2 plus doesnt provide earphones with the package. It os not only lenovo many other mobile phone manufactures doesnt provide earphones.eg asus, redmi ..etc . So what i suggest is enquire about the product before you buy.

                                      Earphone not provide - Comment #2653370 - Image #0
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                                        psnerurkar
                                        from Mumbai, Maharashtra
                                        Jan 31, 2017
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                                        Address: 400706

                                        This is not a complaint against the product supplied but in the matter of wrong information supplied by Amazon at the time of booking of the order.

                                        I was encouraged to place the order because it was mentioned that I get an additional discount of 10% if I use Standard Chartered Bank credit card. When I referred the matter to Standard Chartered Bank they have informed me that their offer was valid only up to 19th of Jan whereas I have booked it on 20th. As such I am not eligible for the discount.

                                        This amounts to cheating and I am not aware who is responsible for this.
                                        Amazon India customer support has been notified about the posted complaint.
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