Amazon India Complaints & Reviews

I ordered Samsung 192 L 3 star inverter Direct cool single door refrigerator of Rs. 15, 480 on 31 July 2022. I requested for return next day. It's been 15 days, pickup boy is not picking up the product and also not answering my calls. Customer service representative always ask me to wait for next 72 hours. Till now they have initiated 5 returns and still asking me wait for next 72 hours. Initially customer service representatives said that According to Amazon policy that if even after 3 return pickup is not done, Amazon initiates an advance refund. But now they are denying about this policy also. They are saying no such policy exist. Customer service also disconnects my call if ask them for assurity that this time pickup will be done and I will get my refund. Amazon has very poor return service for huge electronic items. I will never suggest anyone to buy huge electronics items from item.

Dear sir, i orderd a laptop on amzon. product name was " hp 288 g8 laptop 3k9u1pa" on 5 auguest 2022 and i recive the product 16 auguest 2022 but the product i recive was different and i was a recive a scrap laptop, the box was dell company and charger and manuals also missing. please help me as soon as possible.
my order id was "[protected]"
and product amount 26500/- rupees
Name: kartik kushwaha
mobile number : [protected]

Dear sir,
My self yogesh Upadhyay, I am informing to you that I have raised order of smart phone ( Model - IQOO Z6) on 14th Aug 2022 . Today I have received my order but I have found that mobile charger missing during unboxing .
I am not expecting this type of delivery from reputed brand, Kindly return my product & replaced with new order as early as possible .

Order number[protected]
Order date - 14.08.2022
shipping address - Yogesh upadhyay, House no.240/175, near Pathak cyber cafe, Mathura, Uttar pradesh, 281001

The seller delivered 22 pens whereas I prepaid for 25 pens. Fraud company.

Wrong product with W BRAND kurta was delivered. On returning the same immediately by uploading pics of received product, product was taje by amazon bu no refund till date. And on top of that pathetic customer care specialist team claiming correct order was sent. Fooling and looting customers
Absolute fraud

I had applied for amazon icici credit card 10 days ago.
Video kyc application done.
Address verification with company visit done.
Telephonic verification done.
Since then neither amazon nor icici are contacting me to inform of delivery of credit card.

I have cancelled my hanging Nick fan of rs 699 but not refunded to my bank account. How to get back my money

I placed an order(ORDER #[protected] on 7th Aug, and the item was supposed to be delivered on 13th Aug. On 13th, the item displayed as delivered. I contacted customer support within 30 mins informing them about it. I was asked to wait till 17th Aug and if i still do not get it, new order would be dispatched even if its POD.(same info by both bot and customer executive). Today, on 17th, i contacted the team again and they are saying they cannot help me with the issue and that i need to place a new order.

What i lost?
My time by waiting.
I purchased on sale and now the prices have increased.
New order charging extra delivery charge

Amazon's fault?
Delivering the order at wrong place.
Refusing to take responsibility for its actions and mistakes.
Giving false hope/information that it cannot abide by.

We just ordered a magic swing car for kid and it's the second time they are returning the product without contacting us. We paid all the money and they are Just cheating us. We trusted this company that's why we ordered but you are betraying us with the money.

I ordered a cupboard from Amazon. It took around a week and it was still showing not delivered. I got tired and decided to cancel the order, but to my surprise it was not cancelling the order.
Now I have contacted their customer care multiple times, every time they say that they have cancelled the order but I didn’t get the refund. Now it has been 3-4 weeks neither did I get the product nor the refund.

Seller Name - Home Centre
Product Name - Home Centre’s Lewis 4 door wardrobe

My account is on hold for 4 months, I had ordered 2 items from amazon both
were not delivered to me, and I didn't get my refund back also, I had
called amazon customer support many times since 08/05/2022, regarding my
account activation and about my refund, The refund amount is *13889/- *of
both orders each one is of *6990/- *product name is Samsung Galaxy Buds
Pro, ordered date is 04/05/2022 time is 02:07 Am. Payment UPI Ref no is
*[protected]*, The amount is *6990*/-, I had taken the subscription of
amazon prime membership for faster delivery, but for 4 months no delivery
was done, I request this time to look into my matter and provide me my
refund, and my membership amount also, 20 to 30 times I called the
customer support, every time they only asked me to wait for next 24hrs. My
email id is not registered with amazon, so below are my account details.

My Register mobile number is *[protected] *
Register Name is Mohammed Al Fahad

*FIRST ORDER: *
Product name : Samsung galaxy buds pro 99% noise cancellation, Bluetooth Truly wireless in ear Earbuds With Mic Charging, 18 Hours Playtime, black
UPI Ref no is[protected]
The payment Date is 04/05/2022
Payment time is: 02:07 AM
The payment amount is 6990/-

*SECOND ORDER:*
Product name : Samsung galaxy buds pro 99% noise cancellation, Bluetooth Truly wireless in ear Earbuds With Mic Charging, 18 Hours Playtime, black
Payment Transaction id: T2205060228061472299403
The payment Date is 06/05/2022
Payment time is: 02:27 AM
The payment amount is 6899/-

The total amount is 13, 889/-

I also don't have an order ID because I can't log into my Account to see
the order ID. My email is also not registered, so I'm providing my payment
details in this mail.

Thanking you
Mohammed Al Fahad
[protected]

My Amazon Account Was locked on 24th of July 2022, I haven't recieved a single mail as to why it happened, Futhermore i bought amazon prime subscription For an year which is now useless, My amazon pay had wallet had 4000 Rupee which i cannot withdraw or use, I am still being charged for my audible subscription and have lost more than 15 Audiobooks i purchased, Same thing with my My Kindle Purchases.
My Email Address is : saurav.[protected]@gmail.com
This is the email id registered with my account.

Hello -

I ordered a mobile (Samsung Galaxy S20 FE 5G) on 8th Aug during Amazon sale which was committed to deliver on 12th Aug.

Today, on 16th Aug i realized, Amazon cancelled my order automatically and initiated money return.

Amazon said sorry to me for mistake and suggested to order again from website.

my Concern : Same mobile costing me 10, 000 more on amazon, and the mistake is by Amazon, why should consumer bear this cost.

ORDER # [protected]
my amazon mobile number : [protected]
my email: [protected]@gmail.com

I applied for return and it is coming as return verification failed but no one came at home.

IS amazon trying to play with customer

Hi,

Amazon India recently was promoting samsung home appliances by giving 5% cashback on the second samsung applicance purchased 10 days after the purchase of the first samsung home appliance . accordingly, I purchased the samsung refrigerator on 5th july. I collected amazon's partner offer and then placed an order for samsung washine machine on 19th july ie after 14 days gap. They were supposed to refund 5% cashback. But till now, I haven't received any amount from them. I even tweeted in twitter. But they have chosen to ignore. Please help.

How to Contact Amazon Customer Service @ Pissed Consumer Help Page https://help-center.pissedconsumer.com

My Amazon order no.:[protected] which was supposed to be delivered on the next day 14th aug under my Prime subscription. Which has not been delivered and it's the third order in which I'm facing the same kind of issue.
Even writing email to customer Support and Company CEO isn't any use. Even calling customer care multiple times and having conservation through chat also wasn't of any use and they are not even aware about basic process knowledge.It has really become a joke now. No one is able to tell me what exactly is going on with my order. Prime subscription is really a joke now.
Earlier I was promised by the Amazon Executive Customer Relation team that such incidents won't happen in the future with me, but within a week I faced the same issue with 2 of my orders. Yesterday I was promised by customer service executive that i would be receiving call from Customer excutive relation within 24hrs and still haven't got any update and when I reached them they said you will be receiving call from them when they are free. Amazon needs to improve their customer support executive.
If a Prime subscriber faces such issues then what will normal customers do? Please look into my issue and help me to get resolution.

I was delivered a vacuum cleaner it had been used. I have had a call from Amazon customer care (not appropriately named) on 4 occasions and they have failed to activate the return due to "software problems' I was promised a call back 2 days ago and I am still waiting. shocking service from the returns department the delivery department and of course the customer care department and probably the IT department. you deserve to go out of business how long will the rest of amazon support your substandard company

I am posting this because I recently have to face a fraud by the Amazon India. I bought a headphone from Amazon on 11th July 2022 and got delivered on 16th July 2022 after which I applied for a replacement on 22nd July 2022 which I received on 26th July 2022. The price of the headphones was ₹7999. After requesting a refund for the product, the item was picked up by Amazon executive on 1st August 2022 and the pickup boy confirmed that the content of the item was full and original as per the item was received and the serial number was also the same. When the item was reached at Amazon hub they e-mailed me that the item they received is incorrect as the serial number is incorrect and told me to send the right product to them. I told them that I don’t have any product they are talking about because I already sent the product bace to them. So they declined the refund and now are not giving that product back or the refund. Please help me to solve this problem.

I bought a couple of gold earrings from Amazon. It was returnable items, but Amazon is cheating me since last 15 days. Their pickup person is not showing up and if I reach out to their customer care they raise a pickup request on a future date and when the pickup time comes, status is simply changed as “pickup failed’, ‘package not ready’ etc. This is happening over last 5 pickup requests and no help in sight.

Amazon is clearly cheating my money as it’s not coming for pickup and hence not refunding. Is there any option to deal with this cheater?