Amazon India Complaints & Reviews

I ordered a Wall Clock from Amazon which could not be delivered because I was in class and could not pick up the phone but it showed the clock as delivered so I told my father about it and he called customer care and talked to them regarding the issue then it got delivered to the hostel which was changed 2 days ago which I told the delivery boy to deliver it to the new hostel so he asked me that to come to the old address which was very far so I asked him to deliver it to the new hostel on which he refused and instead told me that he will cancel the order or "I will keep the parcel and no refund will be there as he will show it delivered and I won't be able to do anything about it" were his exact words also he was very much misbehaving although it was his fault

I purchase nykaa gift card worth of 20000 by amazon but amazon send invailid gift card i contact many time amazon i send screenshot of error but amazon not solve my issue and not refund me amazon cheated me
order id[protected]

Sir
I have ordered for chocolates worth Rs.100/-(10 items of chocolates each 20g, total weight 200g) against order id:[protected] dt.26.08.2022 on amazon.in, but it was charged for shipping at Rs.699.90/-, which is exorbitantly very high and unfair practice of doing business and one way of cheating customer.

After seeing this uneven false shipping charges, requested amazon customer service to return the item due to unreasonable and false shipping charges. Amazon customer service told me that you should have seen these very high shipping charges, accordingly not initiated return.

In view of above, take appropriate action to take return the order id:[protected] dt.26.08.2022 on amazon.in and refund the amount Rs.799.90

Thanks
Seetharam N
[protected]

I have ordered smart watch, i returns it due to faulty product. But Amazon says you have send different item so we can not issue refund.

I have ordered noise color fit 3 asist watch from amazon online and got delivered on Monday 29th August 2022. I found the charger is missing. And called customer care number of of times. They told me to link the bank account for security reasons and I did the same. But even after when I called they told they raised an investigation and to keep in touch to know in case of any updates. I called today and a guy named Ashish told that the investigation was complete and the product was good. Initially they turned me around the problem and after repeated calls they told me that product was complete. I have purchased it to gift my brother and it is not working. After repeated calls they are telling that they cannot help any more. I am unable to know what to do with that product whose charger is not there. And my amount of Rs. 2999 is lost completely. Kindly look into the matter and help me. PFA for order details

Hi Team,
I have booked one of the items on 13 August 2022 Order# [protected], it reached on time. I am not satisfied with the product and I have requested for return, the item is approved for return, but no one comes to pick the item.I have called to customer service 4 times, but 4 times it is failed and no one come for pickup and no one called me for the item pickup. Then I escalated to supervisor two times but two times also it is failed.No one called me and no one come to my home to receive the item. The way of supervisor service is also very bad and no proper action from then even after 4 escalations. It is not a matter of how much the amount is, it is matter of the Amazon service when we escalate the issues.
Amazon is not a small company, it is work wide big organization and we should have the proper support system and follow up with the delivery agents.
I am fully hesitated with the Amazon service. I have no contacts to escalate this issue with the high level of customer service. Then I found in the google. Please take the action on the customer service and escalation group. The supervisors are very lazy and they won't take any action on the escalations. Please do the needful.
Thank you!

I made an insurance premium payment using Amazon Pay. The page showed technical error and merchant did not get the amount. It was however deducted from my HDFC account. When I called HDFC they highlighted that the transaction was successful on their side and the amount is already sent. Each sidr is blaming the other and I'm not sure where the money went. Please help me to get the amount refunded.

Gostaria que vocês verificassem pois eu fiz o investimento e não consegui receber após o término e fica sempre pedindo mais mais multa valores e eu não consigo receber tenho você deixa pelo menos liberasse o dinheiro que eu investir o meu dinheiro

I order a shirt on Amazon on[protected]. When he came to deliver the product, I did not take the product as I was not available that day. Today's 11 days I Haven't Received Refund Yet. After I deny to pickup the order i received an email in which it say once we get product we initiated full refund but till now I didn't get refund.
Mobile-[protected]
[protected]@gmail.com
Amazon mobile no.-[protected]
Order id[protected]

I have ordered a sofa cover of rupees 649 from amazon on 15th of august 2022 through cash on delivery mode through mobile number [protected] . But I did not liked the quality of the product so I issued a return of the product on 19th of august and asked the return in my paytm bank account linked to my number [protected]. Amazon initiated the refund on 20th of august but I did not received it . I tried contacting the customer care of amazon 4-5 times and they asked me to wait for 2-3 days everytime . Then they told me that the refund has been done from their side and that i should contact my bank for the same. So i tried contacting the customer care of paytm bank 3-4 times they also asked 2-3 days to resolve the issue but their official called me and told me that the transaction has not been received by them and that i should contact amazon again and ask if the transaction is revert back to them so i did the same but the amazon officials denied . Now it has been more than 10 days and i have not recieved the refund. Now the amazon officials asked me to charge a dispute file regarding my refund .I am really confused regarding this as this is happening with me first time. I request you to please help me get my money back. Both amazon and paytm are not helping me.
Date of refund initiated by amazon is 20 august
Reference number HSBCN[protected]
Transaction amount rupees 649
Paytm gave me return UTR PYTM[protected]
Bank account number [protected]

Return was initiated on 16 August 2022. Return has been by the seller.

However, pickup has not been done as of 1 Sep 202.

Seller as well as Amazon both have denied for the pick up of the product.
Amazon has put everything on Seller as if they are not responsible for selling a product on their platform.

Please assist me as its been 15 days and the product is not even picked up yet. I need the refund as soon as possible.

Initially on the recorded customer support call, they agreed for the refund but later on Amazon denied for the refund.

And now, I have received an email stating that the return period has expired.

Order ID[protected]
Item ordered- 8th August 2022
Item delivered- 11th August 2022
Return requested- 16th August 2022

Amazon has now closed the support ticket which I had raised.
My contact number- [protected] ( Sakshi ) Item was ordered from my brothers Amazon account- [protected]@gmail.com

Hello Team,

I purchased the 2 Hawkins idli stand from the amazon site at the rate of Rs.380/- each whose total was Rs.760/- but at the time of delivery, we noticed that the MRP of 1 Hawkins idli stand which was mentioned on the box was Rs.360/-(inclusive of all taxes). This is a highly rated fraud that Amazon had committed. Kindly take strict action against this side.
Ask them to refund my whole amount in double along with the penalty.

Amazon Order No:[protected]

Best Regards,
Nikhil Agrawal

Ordered almonds and delivered damaged product already opened and eaten by worms and spoked to cc - they said they don't help regarding anything

I had purchased a tv along with a quess care extended warranty from amazon on 10th April 2021. That warranty they have said to deliver to my mail. When i noticed that it's not there in my mail so i have contacted them and asked about the product delivery they said that it's got cancelled so i asked them that i dnt need a refund i need warranty only. They had agreed that and confirmed me that the warranty will continue. So i believed that till yesterday (31st August 22) i saw a horizontal line on the bottom of my tv display from yesterday. So i tried to contact the seller regarding warranty claim but when i contacted them they said that i can't claim for it as the warranty got cancelled. I spoked with Amazon persons too but they are supporting to scam and allowing to fraud on their platform. Today (01/09/22)they are trying to refund my money. They have cheated my money.

I have ordered Aristo plastic multipurpose container on 23rd July 2022, due product cheap quality I have requested for return immediately, but they didn't picked up the product. I have called the customer support and requested to schedule new pickup date and refund the amount, but no one responded. today I called Amazon for 5th time to request for refund but still they are not able to do it and asking for another attempt. They are keep on raising attempts to pickup but no one is coming to pickup. Please help on it.

Thanks.
Sravan

Regarding ORDER #[protected], ORDER #[protected], ORDER #[protected]
I talked on phone and also on chat. The people assured me to refund within 72 hours, but no action is taken. Amazon is loosing its reputation in India. Many other people also have similar complaints.

Had ordered an item from amazon. Due to size issues raised return. 1st return was unsuccessful saying price tag is missing. Product was delivered without tag. Hence complained to customer care saying price tag had not come item. They said they will mark comments and reschedule return. Second time also delivery partner rejected with sam reason asked to raise concern again. followed the same process again customer executive gave me same response, saying this item they added comments but then again 3rd time return got rejected with same no tag reason.

Also, tried to write this experience in reviews but amazon is not posting it and encouraging such frauds.

Loss of my money 7000 above they are obeying each transaction different upi numbers through my paytm

Hello, i ordered hp pavilion laptop from amazon on 18th of August 2022 and On 23rd they delivered me another laptop which is hp series but not hp pavilion.

I reported and filed for exchange after 30 minutes from delivery and they told me to call after 3days investigation so call us on 27th i called and they said exchange is not available we will return and refund i said ok.

On 28th the pickup agent came and he refused to take the laptop and said they didn't mention the reason i have to take hp pavilion laptop not another one tell the customer support.

I called them and they said we are sorry and they rescheduled the pickup again to 30th the agent didn't call nor did he come and just canceled the pickup.

I was confused i contacted support and again they said sorry and when i don't have other option we will rescheduled tge pickup.

Today again the agent never called and i was waiting all day near the door and he never came i have been waiting 3days at home for an agent to show up but they didn't showup.

I am really angry at this situation they are wasting my time and never resolving this issue.

Customer care promises to provide price difference but did not provide.