Amazon India Complaints & Reviews

Order#[protected]

A return pickup for an item (House of Quirk Universal Sofa Cover Big Elasticity Cover for Couch Flexible Stretch Sofa Slipcover) has been rescheduled 3rd time and every single time NO ONE has come for pickup. Amazon keeps just rescheduling the pickup date and promising it will '100% happen next time, but every single time, no one shows up for the pickup.

I have called CC three times, and they have promised to escalate the issue. Two times they said, we are removing the validation check-up, and generating a return request on my behalf. The return procedure is completely and deeply flawed right now. It is basically a LIE. Please solve this issue. It has become a complete joke. I am a very old customer and this order is harassing a regular and loyal customer.

On top of that, I also got notifications saying "Your return pickup is scheduled for 20Aug.. then 25Aug...", which got canceled automatically and nobody showed up for pickup.

The CC has rescheduled it for 28 Aug and was saying not to take any load, it will be done this time, or else a full refund will be initiated. I didn't know back then, else would have taken the old return requests status too, but have taken the last 25th Aug's canceled request and its new request status of 28th AUG.

Amazon India, please improve your return pickup services, due to this one has to cancel their plans and have to stay at home waiting for an agent to come and take the return pickup.

Humble request, please improve your return pickup service.
Hoping, on 28th Aug, the return pickup will be successful.

Really annoyed to see stones delivered in place of purchased Oppo mobile (order #[protected]. Contacted support team and no luck. They denied to replace stones with actual delivered product.

I bought a dishwasher from amazon india on the 6th of July 2022. The dishwasher was installed on 15th july 2022. During installation the technician told me that the dishwasher was perfect. On the 22nd July 2022 the dishwasher stopped working properly. The technician came and told me that a part is defective due to which the dishwasher cannot function well. He told me that the part needed to be ordered and he will replace the part in 10 days time. when that did not happen, i raised an escalation on 4th August which was closed on Amazon's side without give me any resolution. Iescalated the complaint on the 8th of August. They asked me time for next 5-7 working days post which they would think of replacement or refund. There has been no response from their side. All the calls, emails and chats have been initiated by me since the complaint was first raised. I called them back again on the 25th of August . Now they are asking me to wait for 24 hours. All the calls i am making are being dropped after keeping me on long hold. I am at a loss.

I am writing this letter to inform its been over a month i havent recieved a refund for my order number ORDER #[protected] for HEMOVIA International Eco Friendly Electronic LED Mosquito Killer Machine Trap Lamp, Theory Screen Protector Mosquito Killer lamp for USB Powered Funko POP! Marvel (White) (Abs-Plastic) (Cobra-White), i am very dissapointed with their customer service as they are now denying they havent recieved the product, the delivery guy and seller as well.

I m Reetika..I ordered a product from amazon n due to some reason I returned the product back..They intiated my refund on 18 th august bt I have not received my return to my bank account yet...My order id is[protected]

On 14 th August I ordered a dark violet shirt of Colourplus brand from amazon India. I was delivered a white coloured shirt instead. So I returned it on 18 th of August. The shirt reached the seller on 22 nd August. They had promised to refund my money as soon as they get back the shirt. However till today they have not refunded. Whenever I contact they are saying investigation going on. On 27 th we can disclose the results of investigation. My complaint is that the delivery guy had already verified the product before pickup. Then why investigation and my money being stuck. I’m a regular and valuable customer of amazon. Feeling very bad.

I have ordered Redmi mobile on 12 August and I receive on 15 August. While using the mobile it has some problems I have raised return compliant they have checked using their online application. And accepted there is an issue in product. The they arrange for retun pick up. But the 1st return pickup is failed due to imei no mismatch this itself delayed and 2nd pickup also failed after contacting customer service they reschedule 3rd pickup by ECOM Express on 19 August and it was successful and the item reached the seller on 21 August 5.30 pm. Till now I have not received my refund Amount they have not initiated or process my refund. My Amazon account tracking show your item is pickup up once we receive the item refund will be process. This is on 25 August. When I asked customers support about the tracking issue they simply saying website errors. When I asked about my refund status they saying me to wait another 4 working days.. they are not even processing my refund till now 25 Aug

I bout my Samsug f62 from amazon.in on 27/08/2021, I have bee getting notifaction that If I do not pay Rs 6000 to Flipkart my phone would be locked as per Flipkart Smart upgrade plan, Initialy I thought its an ad but upon checking I could find its a device notification and on checking google I could find many othr customers have also faced this issue, It seems seller had bough this device from fipkart avialing Flipkart Smart upgrade plan and sold it on amazon.in .Last date to pay Rs 6000 was on Aug 22nd 2022, I had contacted amazon.in on 19th Aug and several other times but received no help I was asked to wait for 4 days, it has passed, i am again being asked to wait and wait .My device will be locked and I may lose my precious data .Kindly help!!..Invoice and details are attached below .

Hi,

I had placed the order for a Lenovo Laptop from Amazon website for Rs.1, 09, 990 with the Order ID:[protected]
They showed different product details and images on their website vs. the product that was delivered. Once that was confirmed that the details shown on their website were indeed different, Amazon accepted the request for return and refund and that's when the issues starting to begin.

Nobody, ever since then, has come for pickup since 23rd Aug (first day scheduled for pickup) and the logistics team falsely updates the system indicating Device verification failed and cancels the pickup without even visiting my doorstep for pickup. NO ONE calls from Amazon customer care team or the Social Media team, and there is no email communication from their company providing any sort o[censored]pdates on what is going on with this case. Every day the pick up is shown as scheduled and then after a few hours gets cancelled automatically showing some false/random reasons. I really need this laptop picked up and return as it was a very high value and I'm really tensed with how they have frauded me with this purchase.

Seeking all the possible help in escalating this and getting my full money refunded as soon as possible. Any help would be greatly appreciated! Thanks in advance.

I ordered a product from Amazon on 6 june 2022 and cancelled it on 10 june 2022. My refund was initiated and was supposed to reach my account by 14 june 2022 which they changed to 29 june 2022. Its 29 august 2022 today and I still have not received my refund. I called them a thousand times and all I get is wait for 3 days. One of their associates even lied to me about re initiating my refund and he even sent me a mail about it but there's...

I had ordered one sleep well mattress from Amazon Prime member and delivery was on 2nd Aug but not delivered after week passed. Then I had complaint for refund but till today refund also not credited even after passed a month.

I had ordered Amazon presto garbage bag worth Rs 325 from my prime account and it shows delivered 21st August but still it's not delivered to me till now.
I tried to take this up with your pathetic customer service on phone but there is no action from your side even after 2 days after the complaint. It's not good to harass your prime customer like this which is fault of your logistics problem.
Either refund me the amount or send me the product on immediate basis

On 03-Aug-2022 I placed an order Deckup Versa wood engeenered study table with order id[protected] and paid Rs 6, 579.00 through my SBI debit card**†****4308. I didn't received any product and not received any refund. I called 50 times on Amazon customer care and they said refund has initiated on 16 August 2022. But till date (25/8/22) i received no refund. Please help

Dear Sir,
Recently i Placed an order dated[protected].
ASUS TUF Gaming A17,
order#[protected]
I got stone inside the packing in place of my laptop after unboxing.
i never expected this type of fraud from such a giant online ecommerce like Amazon.
I was really disappointed by Amazon this time, and for this i had cancelled my second order of the same laptop.

I have unboxing video of your courier which i received for my laptop, but received stone in place of the laptop inside the

Dear Sir Concern regarding my order no[protected], I am waiting for resolution in many days and my many pick up was generated but not any person come to pick up my package, then Amazon team was promised me to provide me alternative resolution for advance, but my refund my is not credited to my Amazon pay balance so please help

I have purchased pack of Quaker Oats (400g pack) from Amazon with MRP shown as INR 190 and with discount price of INR 129 (33% discount)

However I found that the pack has actual MRP of INR 79. This is all false pricing and innocent customers are getting lured with high discounts and e-retailer is earning huge profits by fooling the customers.

I did a transaction (UPI), PRN[protected] on July 18th.
Amount Rs 2075.

I ordered a book, via UPI on Amazon.
Money was taken from my account my bank confirmed it, as I wanted to dispute with ICICI, since Amazon cancelled the order, saying they did not receive the money.

But ICICI bank, emailed me, saying, your transaction of Rs 2075 from ICICI Bank was successfully credited to the beneficiary Amazon Pay account XXXXXXXXXX3360 on 18/07/2022 14:00:25 with RRN[protected].

I forwarded it to Amazon Pay.
I got a reply saying - I see that the order was cancelled due to the payment was hard declined. The amount will be credited back to your original payment method with in 3-5 working days. If not please contact your bank.

This was by Wed, Aug 17, 12:22 PM (7 days ago).

Still I have not received the money.
I approached Amazon again, they are saying, another 3-4 days to wait.

So I am tired of waiting want to seek for justice sooner.
Please help.

Hi, i have placed order by Croma TV ( Rs. 11K) - Prepaid

It was supposed to be delivered by 11th Aug,
today is 24th Aug & its still not dispatched

Calling customer support every alternate day, but not getting any proper response. only answer is 'Wait for 2 more working days, out team is looking into & will respond'

They are not cancelling the order or refunding the amount also

Pl. help to get this resolved

1) fake status
2) Lied by the delivery agent
3) no compensation
4) no authority to customer care to resolve our issues

A refund has been made by amazon on 7th april 2021 regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responses is coming. So i need to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Order No:[protected]

Product Name : Colt Men's Slim Fit Jeans[protected]_IN-32_Black-Ms_34W x 32L)

I want my money back as soon as possible.

The Refund Reference Number for the transaction is[protected].

yours faithfully
Prasun Kumar
[protected]@gmail.com
contact no.-[protected]

thank you