Amazon India Complaints & Reviews

I was buy a moto g, 4th gen. (Black, 16gb) b01ddp7y14 serial number -[protected] mobile phone on june 30, 2016 on line, now problem on rear camera, not clarity in picture, i went to your customer service centre at janakpuri but they can't help me, please advise.

Thanks/regards

Surender kumar

Yesterday i ordered one item from amazon.in and after sometime i realized that i had to order another item and now i am not able to cancel that order and i tried to cancel yesterday and today. This is really pathetic

My order no is order #[protected]
I also called customer care no but she was also not able to cancel.

Please cancel this order and confirm me so that i can order another item
Regards,
Sanjeev
Mobile no [protected]

Below was the mail sent by myself to the Customer Service team...
anyone does even care to look at such emails..

Hi,
SEND THIS TO CUSTOMER SERVICES LEADERSHIP TEAM
[protected][protected][protected][protected]
1) My priority concern WAS why the Replacement order was returned. BUT seeing the amazing CUSTOMER SERVICE my focus changed.
2)
Scene 1: My first order returned from like 20 miles from the address of Delivey and when contacted I was said the item got Damaged.
Scene 2: The above was conveyed to me by someone called CSR1 (Please check the logs if incorrect) and she promised that a GC of 50Rs will be credited which never happened and I really DONT CARE. Even during the chat I showed my displeasure of getting that GC.
Scene 3: After couple of discouraging interaction with the CUSTOMER SERVICE REPRESENTATIVES (CSR) I decided to have a replacement order. Initially I decided not to order again but being a Prime CUSTOMER in US, I was melt to go ahead with the replacement order.
Scene 4: Today I received a mail again saying the item was returned to the seller. AGAIN FROM THE SAME PLACE IT WAS RETURNED EARLIER. WT!!!
Scene 5: Reached to CSR with hope of getting some information and assistance. I was first connected to CSR2 . She casually looked into the order and said it was returned to seller ... and obviously she don't know what to do in such situations. May be she is a fresher. I got frustrated and then made her frustrated; by now she is in no mood to provide any information and told 'i[censored] want to escalate email to cs [protected]@amazon.in' .. as though she was so attentive and providing me with all the details.. don't know if people in India do know what is CUSTOMER SERVICE?
Scene 6: the above lady connected me to CSR3 from Leadership team and with interaction with her I found why CSR2 Was having cold response..
Yeeessss you guessed it .. 'BOTH REALLY DIDNT CARE ABOUT A CUSTOMER!'
I asked the question to CSR2 that didn't anyone from US took session on CUSTOMER Service.. only to find out from CSR3 that the Answer is NO. It seeems CSR2 didn't even knew there was a Amazon US ecommerce website... btw I know some Session was provided by US CSR team as the way u start and end is like in US style but the actual content in the middle is like Indian style...

In fact CSR3 said directly that the money will be returned and that's all Amazon can do per the policy... Yeah Mam I know that.. give us CUSTOMERs some break...

Really Amazon.in .. are you going to have such a CSR AND ITS LEADERSHIP team... if so we will have lots of fun email like this... LOl... BTW.. after writing all this I really don't care what u do... as I know nothing will happen and you don't give a beep to customers satisfaction... the least I would have expected was to refund the money immediately... if it was a return from my end I agree the money should be refunded only after the return receipt by seller.. in this case we have never seen even the Courier vehicle passed anywhere near our house.

If someone gets emotional after reading this please give me a call @ 001 &@&$789&&$)

I didnt recieve my product even after its payment. please take sppedy action for a better customer satisfaction of your valuable service. i booked my product on 10/12/16 and i was assured that i will be recivng the product on or within 21 st of december. But when ask their customer service executives, they reply that the product is out of stock now and wait for another 2 days. im totally feel cheated and frustrated by their service.

I had placed an order with amazon.in with order No.[protected] for a mobile phone. Payment was made on emi basis from my credit and bank debited the amount and related charges and approved the payment. Order has been placed on 08.12.2016 and the order got confirmed. On 09.12.2016 the item ordered has been dispatched by the store and it has been updated against the order and it was stated that the order will be delivered between 14-19 December, 2016. Tracking id of the package or other tracking details were not provided and i had intimated this to the store using the contact link available in amazon order details. It might have reached to the store and they hadn’t responded. The due date of delivery expired on 19.12.2016 and delivery details has been updated as reaching the destination soon and the order will be delivered in time and item hadn’t received. On 20.12.2016 I had contacted amazon customer service via their chat option in which the first customer service agent taken up the issue and assured that the order has been looked in to and assured that the item of order will be delivered within one or two days. It was also informed by the customer service agent that there was an issue with the supplier M/s. NGO Store, and the item of order is yet to be dispatched. This was against the fraudulent information against the order details that the item has been delivered since 09.12.2016. On the evening of 20.12.2016, after contacting the customer service of amazon i had received an update that the order has been reverted and refund process initiated. I had contacted the amazon customer service again in this regard and to resolve the problem, where i got a very unethical attitude of customer service from three customer service agents of amazon, each time different agents. Not only my concern had addressed to the concerned nor has complaint been resolved.
In the deal i had came across with various unnecessary monetary and virtual losses:
1. By way of processing charges of the amount by the bank for emi payment, credit exceeding charges.
2. Unnecessary payment of interest at an exorbitant rate.
3. Mischievous and fraudulent information from M/s. Amazon.in.
4. Virtual losses on account o[censored]navailability of credit facility when available limit has been locked up for no purpose.
5. Hardships faced by unnecessary waiting for the item to be received and nonfulfilment of various personal matters.
6. Limited chances of availability of the desired item of order at the cost of the time of order and the additional financial burden which is significantly exorbitant to the initial expense plan.
7. Hardships faced on unethical and inappropriate dealing of the matter by the customer service agents of amazon.

I want to submit a complaint against amazon.com. I ordered seagate backup plus slim 1tb portable external hard drive with 200gb of cloud storage on 26 october 2016. Cost of this product was 3797 inr on that time. I paid same amount in advance. But after 15 days when i called to complaint regarding i do not receive my hardisk then they assured me that your product will reach as soon as possible. After 40 days from order i did not get my hardisk. During this period i called 5 to 6 times at amazon customer care. Each time they assured me we will deliver you hardisk.
But they cancelled my order without my information & refund my amount after 2 months. Now cost of same product is apprx. 4500 inr.
They used my money two months with out delivery of my product & cost of same product has hiked by apprx. 700 inr.
I would request you please do justice with me. My ordered mail id is [protected]@gmail.com
If you require additional information you can mail me at [protected]@gmail.com.

Refund for order Id :[protected] is not credited. Amazon claims that refund was initiated from their end on 3rd December 2016. I cannot see the refund in my bank account summary till date.
I have had rounds talking to customer executives of amazon & my bank involved - Citibank. Amazon executives claim refund transaction was successful & provide me with a transaction Id. Citibank executives cannot find the transaction Id & keep requesting for ARN number. After many calls to Amazon, i understand that since the purchase was made through netbanking, ARN number is not involved. When the same is communicated to citibank, they say they cannot investigate the issue until they find an ARN no. I don't know where the refund is stuck...I have had my share of calls talking to customer care executives of both & the issue does not seem to be resolving since the past 2 weeks. I want my refund amount back as soon as possible. Whoever is responsible, Please take the initiative & process the refund.

This is to inform you that I have placed the order for mobile (#[protected] amount of Rs- 5390 /- ie- five thousand three hundred and ninty rupees only through the amazon online shopping dated 16.12.2016. Which I have cancelled on the same date and It's have been a week I haven't received any refund amount till now.
Please consider my request and loOK over the issue regarding the same..

Thanks in advance!

I had placed an order for a tommy hilfiger watch which was for 11, 306 & for my brothers birthday. The delivery team left the watch with some neighbours whom I don't even know! Still, being co-operative I have checked with all my neighbours who claimed that they received nothing. I did not even ask Amazon or the delivery team to leave my parcel elsewhere, still they did not bother and left it. I had been saving money to buy this watch since months. When I asked to give my money or the watch back, they asked me to wait for 4-5 days which is un-acceptable.
They left my brother without a gift, me disappointed & depressed & my money has been taken.
Please help! The advisors bluntly disconnect my calls, chats. They do nit even respond to my emails and my tweets.

I'm being ordering from Amazon and lately I've received the worst services from them

each time they have kept my fund stuck in refund process and in Amazon GC/Pay
I had requested them to refund it to my bank and close my Amazon account but they are not supporting me.

kindly help

Order ID[protected]
My Product couldn't be delivered within the stipulated time period. So I cancelled the Order. But Still No refund is credited.

I got an SMS stating Delivery couldn't be completed because customer wasn't available, which was a lie, I have been at office waiting ...I spoke with customer care executive also. There is no proper response from their side

Hiii...
I am gajender kumar
Mobile no.- [protected]
Order no.[protected]
I have purched a wrist watch of rs. 753 from amazon company on cash on delivery mode but i got effective piece. When i replaced that product, i got my money in my gift voucher. This company is totally fake.
Again i ordered a halmet after that of rs.1125 added from gift voucher and rest from my debit card...
After 6 days it automatically got cancelled. And again rs. 753 refunded in gift voucher. Rest money will be transfered in bank in account told by them..
Why they don't refund that amount in bank account directly.
They are fraud and harshing the customers..

I had purchased a Bosch GSB RE Home Tool Kit(92 tools) B0119ROQXY on line on 28th oct.2016 wchich is not functioning properly. The order no.was ID[protected], invoice no.HR-DEL[protected]. I am a native of Thrissur District. Kerala.where shall I have to contact for repair the Drilling machine?.Not even completed two months after purchasing this.
With regards
RAVINDRANATHAN
CENTRAL EXCISE SUPERINTENDENT

Sir
I have ordered a rubber handgloves (Primeway rubberex flocklined rubber hand gloves, medium, 1 pair, yellow
Sold by: tools centre
132.00) at 13 th december. I got an intimation message after it reached our destination but the customer service didnt give any proper response without asking us they returned the product i am very much disappointed hereafter i wont order any thing in amazon

Refund amount of Rs.23, 382.00/- against Amazon.in (Order Id #[protected] not yet initiated/received as of now after so-many-days even after return product has been successfully reached to Amazon Fulfillment Center but full refund amount of Rs.23, 382.00/- against-the-same not yet received till now. So, I therefore kindly request you from the every very corner bottom of my heart that please Sir/Madam to kindly do the needful and...

I ordered OnePlus 3T from Amazon on Dec 12th. It reached bangalore courier service on Thursday 15th Dec and it was out for delivery on 16th Dec. The delivery guy called around 5:30 and gave me an address to come and collect. I told him it has to be delivered to my home address which is given, he cancelled the call. And the tracking status was updated as 'Customer not reachable'.
I called Amazon customer service on 16th and informed them what has happened and ask them to deliver asap. They also promised to take action. After that till today (19th Dec) 9:00 PM I have contacted them atleast 10 times and no action has been taken yet.

I ordered a jacket, and which amazon sent was not as shown in website. Colour and style did not match. I asked for a replacement, but they did not sen anyone for pickup .Pickup Tracing id is :Pickup Tracking ID:
[protected] . I have provided the item details in attached screenshot . Amazon has not contacted me after delivering wrong item and I can not contact their coustomer care number. They are not answering my phone call
Please help .

I had bought the mobile(8th aug 2016) in amazon when their is an cash back offer of 10% through sbi debit.As per terms and conditions i had to recieve my cash back on OCt 10th 2016, but i did not recieved my cash back yet.when ever i am calling them they are simply saying that they are checking why it is not credited.And i had also shared the bank statement also. Please try to solve this issue as soon as possible.
ORDER No:[protected]

Hello.. I placed an order on Amazon and received it. I have been struggling to get a copy of invoice since past 20 days. I contacted Amazon's customer care service n they are continuously misguiding me, giving me false assurances n hopes. Should it be that much frustrating to get a simply copy of invoice. Amazon is saying that it is a seller fulfilled order and they are unable to provide me invoice. Pls look into this matter. I want to take an action against them.