Amazon India Complaints & Reviews

Amazon India have noticed gets involved in cheating customers by not providing the cash back promised on Super Value Day Purchase. They do not pay and then if some customer does not complain or ask for it they let it go. I have noticed this a number of times happen already. When you do call and ask them they will behave rude and mis guide you . The customer service team does not care a damn. I called them to check for my cash back which wasnt credited from a Super Value Day purchase of 1st Sept and they told me to wait for 90 days. I told them today being 30th nov, 90 days are already up, they stated that it is still 1.5 hr to go before end of day for them and to wait and until then they will not do anything. This is utterly ridiculous. I complained to the escalation team and spoke to a lady called Salaija. She kept me on the phone for over 30 mins and told me after than she cannot do anything about i and she will have to get it escalated with another team. I was so furious and I told her that this is not the way to deal professionally to which she stated I am happy to complain wherever I wanted. This is how they behave. Basically they know there is no one regulating them so they can behave the way they want. I have instances where the customer service person just exits the chat room while you are still chatting for an answer. Again this is very much an Amazon India issue and not Amazon from other countries. If they have even little shame left then they will give me my entire promotional cash back I am entitled to.

Dear Sir,
I have ordered Lee Marc Pant Size-32 under order No[protected]-5211510 dtd.18.10.2016 & received the material on dt.22.10.2016. Such material was weared after length tailoring and found that size was 34. So it was loose to wear (Waist).
I would therefore request you kindly replace the same at the earliest.

Thanks
Sanatan Nayak
Mob: [protected]
Ranihat Malisahi, Cuttack-753001 (Odisha)

I had placed 1 orders. Order #[protected] and . the tops when delivered, I was shocked with the quality of the products. Products were in no way anywhere as per item description. I placed return request on the same day. Nov. 21, 2016 was return pickup scheduled for Order. The pickup was never done for either of the tops. made numerous call to Amazon and was promised pickup will happen soon and they will raise complaint to Nilofar supervisor and team of Amazon. Nov. 30, ...but they are not taking suitable action and

I Was Received 5-6 Orders. and was shipped 3 Orders... 2 Order was delivered and One Order was returned to me. I want to know about my payment for 2 Delivered Orders. After Process the orders you guys are Deleted my seller account without any Reason Clarification. I have contacted too much time with email but i don't know why you guys not responding to me. Now Its Over... my father in law is Advocate and he have make all the Documents Against...

Amazon is a fake site with worst customer service they are holding my account for no reason and also not providing me the refund .i will elaborate what happened exactly i have ordered a phone on amazon.in when the time i order it was succesfull after one min got an SMS providing your order is cancelled and i used my debit card to book that now 8999 isnt refunded which i had used for it

I had placed 2 orders. Order #[protected] and Order #[protected]. Both the tops when delivered, I was shocked with the quality of the products. Products were in no way anywhere as per item description. I placed return request on the same day. Nov. 21, 2016 was return pickup scheduled for Order #[protected] and Nov. 23, 2016 was return pickup scheduled for Order #[protected]. The pickup was never done for either of the tops. made numerous call to Amazon and was promised pickup will happen soon and they will raise complaint to Transport team of Amazon. Nov. 26, 2016 i called Amazon who said they will arrange a pickup for Nov. 28, 2016. Today, Nov. 29, 2016 i call to say that pickup not done, they tell me to wait for another 4 business days and complaint will be raised again.

whats wrong with Amazon? they started from being to best and now they have become worst. worst customer service agents who dont even know how to talk to customers. all they say is that they need pickup to be done to process refund. not doing pickup neither processing refund.

Highly dissatisfied.

It have been 10days the refund payment was not done. Still now I didnt get my money.and after all my account is bolded. I don't no why u holded my account..And I'm requesting you to refund my money and in gold my account.
Just repay my cash as soon as possible.. make it today
Now I'm afraid to buy any products from Amazon .due to this problem.
.

I placed an order for water storage heater vide I'd no[protected]. The item was despatched on 12 th nov 2016 and intimated date of delivery at Bhubaneswar at my residence was 24th nov. I made the payment in full. On 24 th I received a message from the courier Gati that the item was out for delivery and cell no and name of delivery boy was also given. When nobody turned up till evening I rang up the fellow. He said the vehicle broke down and the delivery will be done next day. But immediately after that a message came that attempted delivery by the courier had failed as I requested for postponement. I immediately wrote to Amazon through facebook that this was false. They said they will check up. Next day I complained to Amazon through their chat option that the delivery boys are reluctant to make such deliveries due to the size of package. They again assured that delivery will be done in 24 hrs. Delivery did not happen on 26th. So again through chat option I informed Amazon. Again assurance that delivery will be done within 24 to 48 hrs. On 28th I get a message that delivery is returned due to one of several reasons. Refund will be after 3 days of receipt of the material.
My money is blocked, my efforts gone waste, my product is no where to be seen. At every stage I kept Amazon informed but no action was taken to set things right.

I ordered this item in september from your website
i didnot receive this item then i cancelled the product a month back
i didnot receive the refund also
kindly address the issue

Dear Amazon team,
I really regret with you that I ordered a Samsung evo 16gb class 10 hdhc card from your website and made online payment but you didn't delivered it to me yet you message me that you successfully delivered it to me.sir I didn't get any kind of ordered I didn't know who delivered it to me but I dear didn't get it.sir please provide my stuff to me or return my money.
Thank you
SANJAY KAWDEY

It is regarding my GC (Gift Card) order id: ORDER #[protected]. I placed it on 25th Nov 216. I didn't get it in said 15 mins time (i waited till 1+ hour). I needed to purchase Moto G http://www.amazon.in/Moto-G-Turbo-Black-16GB/dp/B019BH7V0O?ie=UTF8&psc=1&redirec...⇄

I called Customer Care and they said there was some problem causing delay. At the same time, timer on Moto G Product page was ticking for next day delivery. I asked customer rep for cancellation of my GC. Rep said that as GC processing was in between, I can cancel it once it's done. After around two hours, when GC was created, I was not able to cancel at my end. I called customer service again and rep promised that she has canceled it from back-end and I'd get my money back in my credit card account in 72 hours. I placed Moto G order of worth 9745/- with my debit card

Today I called customer care and they said they can't do anything about it. She said that she DID see that promise was made regarding refund by Amazon on 25th but she admitted that it was FALSE PROMISE.

On facebook also they are just apologizing about it, calling it as miscommunication, but not sending my money back.
I'm simply asking for my refund as I don't have any plans to use GC now and need my money back as I have to pay my credit card bill and right now for a 9.5K product I have paid 19K Rs.

I was cross checking the order amount with invoice that time courier boy misbehaved with me hence i rejected my order.

Please look into this matter.

Regards,

Pratap Bhavihalli

Hi,
I have buy a Redmi Note 3 mobile phone from amazon app, but mobile functionality is not working proper. i have raise a request on app for replacement but not received yet

Order Details.
Order#[protected]
Xiaomi Redmi Note 3 (Dark Grey, 32GB)
Sold by: Gabbardeals

We have placed an order thru online on 17.10.2016 and paid rs.2850/- and after some time they have expressed their inability in providing the equipment and amount will be deposited but unfortunately none of the amazon person showed interest in returning out amount till today.

In this regard we are requesting to return our fund at the earliest and it is very difficult to lodge complaint against amazon and there is no response from any of the numbers provided by the company

I ordered Apple 6s PLUS Gold 64 GB with one day delivery and I got it next day at 8:30 am, guess what I got iphone 6 64 GB 4.7 inch Silver colour... woow I should b very happy, I should write an amazing feedback saying amazon's amazing service... early morning instead of having tea I was writing feedback and discussing my issue, WHICH THEY DIDN'T RESOLVE... shame on you guys

I placed an order for Fotodiox Nikon Macro Extension Tube Set Kit for Extreme Close-up Fits Nikon Cameras (order number #[protected]. It was supposed to be delivered on 26 NOv 2016 by amazon transportation services and I was sent an sms with the contact number for delivery agent [protected] was also sent to me. Evening i got a text and email saying the delivery was attempted but premises was closed. I tried calling the number but it was switched off. The premises was not closed. Unfortunately this is the 10th such incident with amazon. I buy products on EMI, they charge additional delivery charges, the product returns without delivery and then they refund the cost price. I end up paying the bank charges, taxes and delivery charges for which there is no refund. Multiple calls to customer service (paid and toll free) and written emails result into parroted response "i understand your problem, i am escalating the issue etc etc" but no action. I have requested them multiple times to just give me the office number and address of the courier company so i can pick it up myself but they refuse to give any. So finally i end up paying for their inefficiency and unprofessionalism .
Is there a way this forum can help me secure my product?

I have ordered for a D-Link DSL 2750U modem vide order no.[protected] dated 25/10/2016 but to my surprise, I have not received the accessories as detailed in your site and also received an used modem which are full of scratches.

I therefoe request for replacement of the above item and request to also supply the accessories.

thanking you

Order #[protected]
Order has been cancelled as item was bought at heavy discounted rate provided by Amazon. But amazon didn't deliverd the item. Customer representative has informed that parcel has been damaged. On calling again I got an different answer. I am wondering that item bought at cheap rate, So parcel has been cancelled by Amazon.
I think the ordered was never delivered by seller. It was just a part of trick played by Amazon to flow traffic on the site. Worst customer centered trick played by Amazon. I wondered a company trying to play such trick with there customer, how long could it survive in the market.

Order Id:[protected] Returned on 4th of Nov.16 and Picked-up on 7th Nov.16 from AMAZON. Already 19 days gone but they have not refund my money against this order No. Always their representative told me that they look into the matter but still not given any solution on this.

So look into my Complaint against AMAZON on reference to this Order Id:[protected] and take necessary action against amazon. So that no one will face this problem in near future.

My Mail ID: [protected]@gmail.com

I placed an order for Phone on Amazon India on 27th Oct and got it delivered on the same day . The Phone was defective and a replacement was delivered on 16th Nov . From 27th Oct to 16th Nov not even once Amazon called us to give update on the Replacement, We were the once who were calling them repeatedly . The replacement phone again was defective and we requested for an refund on 20th Nov. We were verbally assured on phone that we will be reached within next 24-48 hours .No one called us and I called Amazon again on 23rd Nov from Singapore to Amazon India . We got a mail confirmation that that Amazon will reach us within next 24 to 48 hours . As expected no one called us . Amazon at its best .
I made a call from Singapore to Amazon India again on 26th Nov and spoke for 40 minutes . We were asked to repeat the steps again from Square one to initiate refund . Annoyed and dejected at casualness of the Amazon Executive, I requested Amazon to pick the defective phone by 28th Nov and retain the Money as an appreciation of the poor and lethargic process Amazon India has got .