Amazon India Complaints & Reviews

I ordered famacart tableware coffee mug borosilicate glass pack of 4, 500 ml on 2 oct 2016 for rs. 2, 697
Order no.[protected]
The delivery was completed, however, as the size of the mug was much bigger than expected, i requested for a return. We waited for 2-3 days for the item to be picked up, however, nobody came to pick up the return. Thereafter we made several complains and finally the item was picked up from our home on 15th or 16th oct 2016.
Since, i did not receive the refund till 1 dec 2016, i got in touch with the customer care. They informed me that the return was cancelled. When i said that the return was not cancelled, rather it was duly picked up from home, they asked me to provide a return slip as an evidence. Unfortunately, i do not have the slip. I think the courier person never gave me the acknowledgement slip.in absence of the slip amazon is refusing to process the refund.
I asked them to investigate the matter with the courier agency. However, there is no help forthcoming. I have been cheated.
There seems to be a fraud committed by the courier agency who picked up my item and intentionally did not provide me the acknowledgement slip with an intention of defrauding me. The courier agency instead updated the record as pick up cancelled. I think they are trying to defraud innocent customers who do not know the process of returns. If some one forgets to ask for the pick up acknowledgement, then they swindle the returned item and update the courier record as return cancelled.
I want amazon to kindly investigate the action of their courier partner - ats courier who was responsible for the pick up. This type of fraudulent activity has to be stopped otherwise innocent customers like me will suffer. I want amazon to kindly refund my money which is now due for more than 45 days.

I returned intex cloud jewel smartphone two times in that case near 2 months has passed but i not get satisfied smartphone from Amazon . But after that Amazon assured me that they will refund me and now they don't have done any refund & sending me BS msgs like your refund comleted etc etc but they don't provide any approved document regarding refund because they totally cheat me about my 5500 rupees are wasted
I am frustrated & helpless

Bank are saying there is no refund seeing and Amazon playing with our emotions

What i can do

I beg u it's my hard earn money ..just because your poor customer services I am suffering..

The phone is only two months pls it was half as ever melting with some sound

The MI services asked me to contact Amazon and you to even help I am soo dissatisfied..

Can anyone do a miracle told to help me ..read MI note 3 .. very bad ..amazon is following it ..
I thought the only ppl care for their customers..
If I really care to solve my issue call me 9y77090221

I am gonna Wright to complains team.. consumer court .and grievance.

I procured a Lipton Darjeeling Tea 500gms vide order No[protected] dated 16 Nov 2016 at Rs 3200/-. The cost is far in excess to the market price. It four times the market price.
Please Clarify.

Col AR Patil
729, RC Nagar, Stage 2
Belgaum 590006
Mob: [protected]

We purchased Sanyo 49" TV in the month of August 2016.
As per the advertisement in the Times of India and other dailies they are supposed to offer goibibo.com GOCASH offer of Rs.15000/- for the customers who purchased during the offer time.
I had sent around 10 reminders to the customer service department on the above but no any action been taken to resolve the issue in the last 4 months. It is really frustrating to deal with customer care as multiple teams are handling the case and the response to the mails are very standard.
Amazon should have direct escalation chart/mail id of the people so that customers who are facing major problems can be taken and addressed timely.
Hope some action would be taken to resolve the above issue.

I was purchasing satisfactorily so far.
today i placed the above order. to my surprise i found rs 499 added as some membership. I am going to accept it only if it is delivered for Rs 599/-
i tried my level best to cancel that invoice of rs 499 as some prime membership. it is not allowing.
please do not do any such thing. if so cancel it altogether.
i am a heart patient. take apple cide vinegar for heart complaints. i was embarassed a lot to day. my health not permitting any such embarassement. you can cancel today's order altogether and stop amazon purchases once for all.
i like to deal with you only if my peace of mind is not disturbed
thanks
madhusoodan advocate mangalore

Shelly single bed forzza make was ordered to amazon india and r eceived in 3rd week of nov 16 and boxes opened by co carpentor mr sharma under instruction of mr rajiv kapoor mob [protected] pune representative. When boxes opened right and left flanks 6 ft long found broken and we send photos to rajiv. Now this needs replacement of goods hence we are lodging complaints.
Buyer:sharad karawade mob [protected]
Invoice no :forzza/inv/2949/16-17 dt 8 nov 16
Supplier ref[protected]
Despatch docement[protected] pl do the needful immediatly

Refer to the trail mail i have ordered the lenovo z2 plus from amazon on october 12, 2016, and after unboxing the same i find that charging cable and charger is missing in box. Then i have given request for replacement for same but unfortunately the replacement was reschedule again and again after that i called customer care again then said they will provide with with refund of same and on october 19, 2016, the incomplete article was picked from my home under tracking id [protected] as per scanned copy attached for your reference and after continuously calling and mailing the amazon customer care they are denying that they haven't received the article till date and they are questioning me as culprit and saying i haven't send the article back as it is rescheduling again and again for pick up.

Please help me out to resolve this matter as i am been chasing for same from last one month.


Thanks & regards
Himanshu arora
Hand phone-: [protected]
E-mail -: [protected]@yahoo.com
[protected]@gmail.com
[protected]@aol.com
[protected]@hotmail.com
Skype id -: himanshuarora20

I purchased 550 w mixer and juicer maharaja company from amazon web site but i received 450 w. And this is not 1st time with me.

Order details

Ordered on 28 november 2016 order#[protected]

Invoice
Shipping address
Vikas bishnoi
Mahindra comviva
A-26, omega centre, info city, sec - 34 gurgaon
Gurgaon, haryana 122001
India
Payment method
Cash on delivery (Cod). We accept all valid notes, including newly introduced inr 500 and 2, 000. Also, card on delivery subject to availability of device.
Order summary
Item (S) subtotal: 1, 799.00
Shipping: 110.00
Total: 1, 909.00
Grand total: 1, 909.00
Delivered yesterday
Package was handed directly to customer
Track package

Maharaja whiteline mark 1 happiness 550-watt juicer mixer grinder (White and red)
Sold by: jkcshop product question? Ask seller
1, 799.00

Dear sir/madam

I purchased one usb car charger order id:[protected]
Item: usb car charger port steam mini ultrasonic humidifier 180 degree rotation dc 12 v aromatherapy essential oil diffuser aroma air purifier fresher fog mist maker fogger spray.
Qty: 1 why should i self return the product and who will bear courier charges, also product is not working properly my money was wasted in this product and now i will bear courier charges also this is disgusting kindly make my refund and pick my usb device by your delivery person. Kindly arrange pickup of product and refund my money otherwise i never bought from this site.

I had odered a casio edfice watch worth rs.8495, but i had received a box with no product inside. I had conacted amazon customer care immediately.. First they gave me assurance that my money is safe.
But it has been so many days, i had called and mailed so many times to amazon giving all the facts in detail... But they are dening to issue the refund...
The executives are not able to solve my problem and they are also not transfering my call to the respective team who deals with such cases (According to them).. I am really frustated..
Oder id is[protected]

I Purchased a mobile on amazon through cash on delivery but I returned this due to some reason and i want refund money in my account and aslo provided complete details of my account to amazon.
But one month passed i dont recieve my Money back.
Five times contact the amazon customer service but dont give me solid solution and also contact the bank customer service but no solution.
I need my money back so please help me and solve this problem

I received a november 23rd billing for amazon prime membership of $100.37 on my credit card statement.
I did not request or authorize membership.

Why and how did this happen?

Membership has been cancelled and payment withheld.

I would have phoned but nowhere could i find a number for customer service or any other amazon contact for that matter. Is amazon trying to hide contact information?

Please cancel this charge and send notification of cancellation to [protected]@aol.com.

I purchased MOTO G4+ during standard chartered card promotion period of 9th to 11th July 2016, and I was to get cash back latest by 08th Oct 2016. However till now the Cashback is not credited to my account.

I have emails from customer care executives confirming that I am eligible for the offer, and also before placing the order I had a call with their customer care team specifically confirming the cashback offer, and the team promised that I am eligible for cash back, now they are denying that the product I have purchased is not eligible for cashback.

Below is link for cash back offer page:

http://www.amazon.in/b/?_encoding=UTF8&camp=3626&creative=24790&linkCode=ur2&nod...⇄

Need your help to get the cashback as these online player are making false promises to innocent customers.

I can send the emails

I have placed an order through amazon.in on 19th November but i have not received the order till yet.I made only transaction neither i have received my refund or my product.
Totally fraud.

I have communicated many times in Amazon.in many times but no response from their side

I want my refund to be iniated in within 24 hours
ORDER #[protected]

My refund not received my order was cancell my order no #[protected] was amount not refund my mobile no has [protected] my name is Qadir Ansari

Hi,

I have ordered my phone on 16th on that day there was an issue with the payment, i contacted amazon chat department and they said make the payment once again, i did, now the money has been deducted twice, i had talked to the agents on chat supervisors on chat because i am not in India i can't call them. but still i have not received any sought of refund. every one is sending me an email or promising the dates on chats. Starting from 22nd November then 26th then 30 now today Himanshu is saying 2nd dec. Is it the way you people crook us.

It's my money i need it anyhow and there is no forum who can help in this.These online sellers are crooking India.

I have amazon.in account with [protected]@gmail.com.
I purchased a gift card from amazon Of Rs.2000. Then I ordered Mi max mobile of Rs. 15000, order was successfully placed. But immediately I received mail that your account is close and you will get the refund. I had receive gift card refund of Rs. 2000 in my amazon account. And Rs.13000 in my bank account.
But now I am unable to access my account, and i have Rs. 2000 balance in my amazon account.
I already contacted many times to amazon customer service. I had receive email from account specialist, and they just said your account is close by amazon. They are not saying anything about my gift card balance.
I want my gift card balance refund into my bank account. If not possible please unblock my account for sometime so that I can place order with gift card balance.

I bought an iPhone 7 from Amazon.in on October 01, 2016 when Amazon had an offer that the customer will get Amazon Gift Card worth INR 8000 along with HDFC Bank credit card cashback of INR 11000. They clearly mentioned the HDFC cashback will happen by January 05, 2017 however there was no information about Amazon gift card of INR 8000.
When I tried to get in touch with Amazon, I was told that I will get my gift vouchers of INR 8000 by Nov 30. Even on Nov 30 I did not receive anything. Upon contacting Amazon, I was not offered any help and they again sent me a mail stating that I will get the Gift card by Nov 30.
Late in the evening I finally got an e-mail that I will now get my vouchers by December 31, 2016.
Its been 2 months already since I bought the phone and they haven't given the gift card. Now they are again saying that it will take another month. Amazon did this false commitment to increase their sales of iPhone. They don't have any intentions of giving the vouchers to customers.
I have 2 e-mails from Amazon committing that I will get the vouchers by Nov 30 (screenshot attached) and still they are not giving.
Somebody please contact me so that I can file a legal suit against Amazon for not giving the vouchers for 2 months and now again asking for 1 more month.
Amazon has done this fraud and I am sure they must be doing this with all the customers who bought iPhone 7 during that offer. Amazon saved all this gift card money by showing the fraud gift card messages to customers.
Regards
Abhishek Charan
+91-[protected]
[protected]@abhiishek.com

It's been above 15days that I returned my iPhone. And I didn't get the refund yet. I have contacted customer service a several times and each time the guys answered saying the refund is initiated and I will get it within 2-4days. Today right now I contacted the customer service again and found out that the refund hasn't been initiated yet. So please look into the matter and solve it as soon as possible.

ORDER #[protected]