Amazon India Complaints & Reviews

Dear Sir,

I am a frequent customer of Amazon. I have tried to purchase amazon e-mail gift card for the amount of Rs.1500 and while I am making payment I saw banner displayed about this additional 10% & 15% discounts for amazon pay balance so I have gone through the banner message T&C and there is no condition mentioned that it's not applicable for purchasing e-mail gift card from amazon but now because of amazon miscommunication and insufficient information I have added amazon pay balance but I am not able to use it for purchasing amazon e-mail gift card which I wanted now.. It's clearly shows that it's really a mistake from amazon.in on displaying wrong promotional offer banner message which is not applicable item which is during checkout on card and on top of this offer related banner T&C link doesn't have any sufficient information that this amazon pay balance can't be used for purchasing e-mail gift card. All related screenshot attached for reference.

I have discussed with customer care to rectify the issue and provide resolution on refunding my money back to my account which is caused because of amazon wrong promotional offer banner message which is not applicable item which is during checkout on card and on top of this offer related banner T&C link doesn't have any sufficient information that this amazon pay balance can't be used for purchasing e-mail gift card.

Amazon customer service representative incapable to under stand consumer issue and provide a solution or take any additional action on this issue. He has dragged the call to around 1 hour 35 mins but even thought there was no proper solution provided by the customer service representative for my issue.

So I wanted to have Rs.1500 amount refund back to my card ASAP which is processed through order #[protected].

T&C Link Mentioned in the Wrong Advertisement banner : http://www.amazon.in/b?node=[protected]

Regards,
Karthick Rajendran
+91-[protected]

I bought a mobile on 2nd april 2016 from amazon..and i want the bill to send in my mail for giving it to service centre as the old one is not clear enough to read.so pls send the bill in my email - [protected]@gmail.com so that i can get the printout of it.my back and home switch touch is not working.so I need to give it to service center. So I need the bill with full details.I would be greatful if you kindly check and sent me the bill via email.
Thank you.hope you will help me as fast as you can.

I have ordered a 'Prestige Induction Stove' on 21st Dec 2016, Its expected date to reach us on 26th Dec 2016, But I have not received the product yet (28th, Dec 2016) and I didn't received any message/apology from them.
Very worst service... Still I am waiting for my product... I have contacted customer care 8 times on yesterday and day before yesterday. But no response...Amazon not care about their customers..We can't plan anything on belief of AMAZON. Because I have order a product for my friend marriage's gift. But totally collapsed because of lack of on time delivery of AMAZON...

I had ordered black berry z 30 mobile phone from amazon which was not working so i had decided to return that phone, and i did it. I got a receipt as a prove. It has been two months now but i did not get anything, i tried customer care of amazon so many times but even now they are not doing anything as a prove i am sending you that receipt and bill as well

I have been charged nine different times on my credit card. these charges are incorrect and I have no idea what these charges are for. I have ordered books like 3 times and I've been charged 9 times on different occasions for unknown charges. Please take me off your membership and take me off any more unauthorized Billings. thank you
There is no phone number to dispute these charges.

Since from 12 DEC 2016 i am facing the below issue:

* Ordered SG VS 319 Xtreme English Willow Cricket Bat, Short Handle cricket bat on 12 DEC : Order#[protected]
The tracking status from them says "Out for delivery". The delivery was never attempted and i did not received any call from delivery agent and the records updated as Courier was unable to contact recipient, Customer not available, etc fake messages. On calling the customer agent they say that your product will be delivered in 24 hours, but having no luck... Lastly, I cancel the order and again place the new order for same product as per the conversation with Amazon support staff On:

20 December 2016

But the problem is same The tracking status from them says "Out for delivery". The delivery was never attempted and i did not received any call from delivery agent and the records updated as Courier was unable to contact recipient, Customer not available, etc fake messages. Even I call courier boy on his cell number provided but his response is very unethical and not picking up the phone when I called him again.

For sure this is my last purchase from Amazon.in as this is my worst e-shopping experience yet. But still not believes and acceptable - IS THIS IS HOW AMAZON INDIA OPERATES?

Hi Amazon,

1st time it happening that i didn"nt get my order after your timing commitment. And i am getting massage that nobody was to receive order. Please check my orders. I am regular ordering on amazon.

I am very disappointed by your this time service. Please check my order and send as soon as possible. Because nobody came and nobody call me regarding my order.
And how you can send this massage(This is to inform you that a package from your order, with tracking ID[protected], shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it.

The package will be returned to us within 5 business days after two unsuccessful delivery attempts.)

Thanks.

Order detail is following...
Order ID[protected]
Princeware Store Fresh Plastic Bowl Package Container, Set of 5, Blue

Hello‚
In my amazon account ([protected]@gmail.com)20000 rupees in gift card. And after some time my account see your account is Hold. Then i was call amazon customer he says If you will give some information then your account will Unhold. But i have replied correct information which he asked. But he is not unhold my account.
So please tell me what i am doing...
Please unhold my account.

Order number:[protected]
I had placed the order on 25th December morning and requested for order cancellation at 15:35 Hrs that same day. I was told the order would be canceled with immediate effect but the same was not taken care of and I received an email which said the order cannot be canceled. Why was this request not placed immediately?
I called again on 27th December 00:47 Hrs for re-request the order cancellation and was assured the cancellation will be taken care of by the customer care executive but I got another email which said the order cannot be canceled as it has already been shipped.
I do not understand why the order cancellation is such a hassle for such a big firm like Amazon.
This order is a gift for the person at the delivery address and this gift should not be given any longer which is why the request for cancellation. It is disappointing if the firm cannot complete such a small request which should be part of its operations. Request you to re-look into the matter and ensure the order is not delivered to the address mentioned.

I have purchased moto g4 plus from amazon India[protected]). Within 1 day usage we have found problem with the mobile. Then i have requested for refund but they are saying only replacement only available, and we have mentioned in the product page about that. But in that [product page there is no such information. I asked about that for that they say its seller issue not a amazon issue. I can understand they are cheating me for not issue the refund.

I ordered 3 items from amazon and choose to pay in 3 EMI'S. One of the Amazon seller was not able to deliver the goods and initiated a refund. Now amazon has charged the total amount in one go. They state that if a refund is initiated the EMI's get cancelled.
It is not my fault that one of their seller was not able to provide with the goods. Why are customer's getting penalized. This is a wrong n dis-satisfactory. I want to mark a formal complaint against amazon India.

I purchased OnePlus 3T for a price on INR 29, 998 on 12th December prime sale, but I'm yet to receive the phone.

I checked with Amazon on 19th and was told to wait for next two days as they were having NO clue about the package.

I checked again on 22nd December and we're told to wait for 5 days but even today i.e. 26th December they have NO idea about when I can get the phone.

Even now also the status of my order says that the package has left Gurgaon courier facility on 18th December 2016 at 3:16 am.

So basically they don't have any update after 18th December.

Now they trying to convince me to take back my money and cancel the order which I'm NOT going to do.

SHAME ON YOU AMAZON!!!

Dr. Harmeet Kaur

Delhi

Respected sir,
I, Akshay Mehta have an account in your bank. On 16th december 2016 I had done online shopping amounting to Rs.114 from amazon.This amount has been deducted twice from my account.So I request you to process the refund amount and credit the Rs.114 in my account

Account no.[protected]
Name:Akshay Mehta

The Authorization Code (Refund Reference Number) for the transaction is[protected].
Thanking you.

Hi i placed order with amazon on 14 and some details are View order details
Order date
14-Dec-16
Order #
[protected]
Order total
24, 999.00 (1 item)..I called them 14 times everyday i call amazon and every day since 22 they are lieing saying it will be delivered today defi..Every agent says it and will do follow.No one is borthered there to help me i begged them get it delivered to me as it was gift for my dads aniversery.They diss connect my call they lie to me same thing every day..I have never seen any customer support as terrible amazom..I have bought product more then 60 k in less then 8 months and last 6 products i got with amazon had gone one or other way with aome problem.The major and most sad part is that i call them i beg them but all keep aaying bunch of lies to me and my product is not delivered to me again and finally today again they asked me to wait another 48hr.Comming on cust support agents i spoke and even TL like Arjun Basker and even esclation desk lied me quite number of times so i defi expect agent to lie ..Now they told either i wait more or they can refund or even reorder heaven sake Hire some humans in company..These ppl u hired there are scripted and terrible at connecting with human..WORST COPMANY SUPPORT IN HISTORY IS AMAZON.IN TERRIBLE AND CARELESS.NO ONE WILL EVER CALL YOU ..

Kindly note there has been a purchase made on your site by my father in laws ICICI credit card no. [protected], of Rs. 30000. Kindly hold this order & get in touch with me immediately [protected]. Police complaint in this regards will be lodged by today with the online crime branch of Ahmedabad. We need your full support on this please.
Thank you
Sulakshana

Hello

I had placed 3 paid orders with amazon since 13th december 2016.All the orders had been dispatched but not delivered. Everytime the ordered items reached the nearest courier facility, they sent them back to amazon consecutively 3 times.

The Amazon Transportation services ( ATS) was assigned by amazon to deliver all my orders despite various complaints being registered in the past.

This courier is unprofessional and always damages my orders by mishandling them everytime and did not deliver any orders.

I did not get my refunds. I always get other company's refund on time but only amazon's refund does not reach my account. Amazon keeps telling they can't help and contact bank. I have to go to the bank everytime to locate my refund.

I have faced a lot of problem last time locating my refunds from amazon .

Why do you put a customer through so much trouble everytime.
Now amazon has cancelled 3 orders and there are 3 refunds pending and not even single refund has reached my bank . Amazon gives a transaction id and tells to contact bank like before and bank tells me to visit bank during these days of demonetization.

I am going through a lot of trouble as a customer just to locate my refund, nobody helps nor the bank or amazon . They keep saying refund is processed and its now your problem and the bank.

Then why do you not deliver my orders. If amazon would have delivered my orders then there would not have been an issue of refunds in the first place. Its amazon 's and the courier's fault that all the orders were undelivered and refunds had to be issued. No delivery was attempted at my house ever and they returned my paid orders without my permission.

Now i had to place double orders, i had to order all those things 2nd time from a different place & one from amazon again . I had to spend money twice and i haven't received a single refund or any of the ordered items.

Currently amazon is having pending orders and pending refunds. Kindly deliver the pending orders safely undamaged and on time properly professionally and the courier people must not misbehave while delivering the orders to customers.

I purchased one sweatshirt item from Amazon online shopping.The product quality is not as i intended or described on the site.It is poor in quality so i lodged for return three times after receiving the product. No representative fom Amazon came to collect the item nor i did get refund yet.I really fear shopping on this site because of such pathetic response. Is this the kind of services you boast of?.Please improve the level of service and refund me at the earliest.

I received an empty packet from the seller moreover i too have raised a amazon a-z garauntee claim. But amazon didnt response. The seller too says that if the weight remains same than how could not i receive it.. The reason is i received an empty packet with no tangible weight. My amazon.in order id is order :[protected]. As per the seller and the courier team i have received the product but honestly it was a surprise to me too that i received it all empty.

Dear sir i have bought a coolpad mobile from amazon order #[protected], when i received my mobile then i saw a problem, some time network not available and over heating problem. I called customer care they arrange to replace but they can not replace it. At the delivery time i received defective product. Now they says they can not replace my phone so i am be aware to all pls avoid amazon. You may call me on [protected]

I was not get my watch order but massage come on my mobile your product delivered amazone transport service not reach my product at home and come notification is my product deliverd friday 23 dec at my home deesa gujarat but this product watch not come at my home deesa gujarat and also this is come first time problem after long time and come through amazon transport service but today date 24/12/2016 gypsy clube causal analog watch ordered id[protected] not come and i pay 299 rs through net banking and ordere not delivered but massage come your product delivered your adressess shetrunjay residency behind decent hotel bhoyan deesa gujarat so please check it and solve my problem