Amazon India Complaints & Reviews

Hello,

I’m Anusha from the Amazon billing Team.

I'm sorry to hear that you are not able to find the refund of Rs.31, 990.00 for the order #[protected].

I've thoroughly checked with my available resources and can confirm that we issued a refund to your Visa card for Rs.31, 990.00 on 21 December 2016.

There is a possibility that you might not get an alert from the bank when the amount is credited, hence I request you to check your statements manually.

It usually takes 2-4 business days for the amount to reflect in your account (excluding Saturday & Sunday) and this amount should have been credited to your account by now. However, there are few banks which might take up to 8 business days for the refund to be transferred to your account successfully.

As you haven't received your refund yet, I'm providing a reference number as confirmation.

Your refund reference number Rs.31, 990.00 is 74332746357635688034028

The reference number will be generated only after the refund is confirmed.

Please contact your bank with this reference number for more information about your refund.

In case, if they still don't see the refund with the provided reference number, please ask your Bank’s Customer Service to immediately file a charge dispute on this transaction.

Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If you have any further query, please reply to this email. We will be glad to assist you further.

I hope this helps.

Thanks for choosing Amazon India. We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Anusha

I ordered an Apple Macbook air through amazon on 28th December 2016 and opted for guaranteed delivery tomorrow morning at 11 AM which costed me Rs.150. Even after contacting the customer care several times since 9 AM, they didn't provide any solution. They wasted my time and were very rude. I request the concerned authorities to take the necessary steps against the organisation.

I did order a Nokia x2 duel sim flip cover but this one not right so I did call Amazon customer care but he is told me we don't have return facility so you do self return and you will send our parcel return then we will give your refund but before another rules delivery and return all facility will give company Amazon Will gives but now this company not agree any rules and not giving my refund and giving me warning if you will go any where police station, and consumer court then your parcel also not will take and not will get anything refund money so pal. Sir help me
Madanlal Yadav
Sikar, Rajasthan

This is regarding the Order No : ORDER #[protected] there is no refund for almost two months now.

I believe this a new policy from the Amazon that you frustrate the customer and then keep no option to the customer to opt for the GIFT CARD only this is the new strategy by Amazon. so please be aware.

I will explain you the whole scenario.
1) I order a product from a re-seller and then receiving the wrong product after a long wait of two weeks.
2) then i had to struggle to sent the product back but there was no pick up arranged, i had to send it by myself by courier which was in the end of Oct
3) after that i am struggle to get my refund from the Seller and received the payment of Courier that to after multiple calls and mails.

This is just pathetic, even customer service is horrible and i now beilieve that this is the new strategy opted by Amazon to fool the customer by keep their money and instead giving them Gift Card instead.

This has been the worst online service ever. The product, delivery and customer service everything is pathetic. Can't find a single department which works towards customer. I had first ordered a t-shirt on 23rd December through Prime service to get it on 24th to celebrate Christmas, however the delivery agent didn't turn up, but left a msg that no one was available at home, which was a sheer lie. Further after calling customer service, can hear only sorry but attempt to resolve the issue. Delivery came on 27th. Second time ordered a Barbie doll and product was completely different from what was displayed. Customer service again unhelpful. Hence asked for a replacement. Now ordered a kids beauty set for my daughter. Again disappointment, cheap quality product. The beauty box has different items from what was shown. Items are different, box doesn't close at all. Tired of this worthless company and selfless service. Social media team apologies and does nothing. Customer service teams including managers just say sorry and nothing else. Please help.

I've purchased Micromax LED TV 32 inch against Amazon.in Order #[protected].

I've received the TV on 2nd Dec and i t was damaged condition, I was very disappointed on amazon product.

The same day itself I've been raised a return request and continuously following up since 25 day of customer care for picking the item they are not responded properly.

Minimum 15 times I've called customer care for this regards in[protected].

They all are sending like messages like they will pick up your item within 24, hours and after 24 hours i called means the same message was sent by them.

Please take the TV and refund my valuable money. This is not the way to treat the online purchasers.

Regards,
Kiran Raj KR
PH:- [protected]

Hi Amazon team,

I had a placed an order on amazon site for following product on 22nd Nov, 2016.

Payment was done via credit card. Till now, the order is not received at my end.

On my amazon app, no order info is showing .However i have a SMS received for the same. Hence contacting you over mail.

Regarding this i communicated your customer service people Aditi, sairam, srinivas. But i did not receive any valid information.

We all believe that amazon is trustworthy site and this type of issues in order delivery is really disgusting.

The amount spent was RS 357.34.
Please refund the amount at the earliest.

Details mentioned below: (refer screenshots as well)

Order id:[protected]
product name: coffee cup double sided visual removal wall sticker
Registered mobile no: [protected]
Mode of payment done: credit card
gmail id: [protected]@gmail.com

Please contact at the earliest and refund the amount.

Dear Sir,

I am a frequent customer of Amazon. I have tried to purchase amazon e-mail gift card for the amount of Rs.1500 and while I am making payment I saw banner displayed about this additional 10% & 15% discounts for amazon pay balance so I have gone through the banner message T&C and there is no condition mentioned that it's not applicable for purchasing e-mail gift card from amazon but now because of amazon miscommunication and insufficient information I have added amazon pay balance but I am not able to use it for purchasing amazon e-mail gift card which I wanted now.. It's clearly shows that it's really a mistake from amazon.in on displaying wrong promotional offer banner message which is not applicable item which is during checkout on card and on top of this offer related banner T&C link doesn't have any sufficient information that this amazon pay balance can't be used for purchasing e-mail gift card. All related screenshot attached for reference.

I have discussed with customer care to rectify the issue and provide resolution on refunding my money back to my account which is caused because of amazon wrong promotional offer banner message which is not applicable item which is during checkout on card and on top of this offer related banner T&C link doesn't have any sufficient information that this amazon pay balance can't be used for purchasing e-mail gift card.

Amazon customer service representative incapable to under stand consumer issue and provide a solution or take any additional action on this issue. He has dragged the call to around 1 hour 35 mins but even thought there was no proper solution provided by the customer service representative for my issue.

So I wanted to have Rs.1500 amount refund back to my card ASAP which is processed through order #[protected].

T&C Link Mentioned in the Wrong Advertisement banner : http://www.amazon.in/b?node=[protected]

Regards,
Karthick Rajendran
+91-[protected]

I bought a mobile on 2nd april 2016 from amazon..and i want the bill to send in my mail for giving it to service centre as the old one is not clear enough to read.so pls send the bill in my email - [protected]@gmail.com so that i can get the printout of it.my back and home switch touch is not working.so I need to give it to service center. So I need the bill with full details.I would be greatful if you kindly check and sent me the bill via email.
Thank you.hope you will help me as fast as you can.

I have ordered a 'Prestige Induction Stove' on 21st Dec 2016, Its expected date to reach us on 26th Dec 2016, But I have not received the product yet (28th, Dec 2016) and I didn't received any message/apology from them.
Very worst service... Still I am waiting for my product... I have contacted customer care 8 times on yesterday and day before yesterday. But no response...Amazon not care about their customers..We can't plan anything on belief of AMAZON. Because I have order a product for my friend marriage's gift. But totally collapsed because of lack of on time delivery of AMAZON...

I had ordered black berry z 30 mobile phone from amazon which was not working so i had decided to return that phone, and i did it. I got a receipt as a prove. It has been two months now but i did not get anything, i tried customer care of amazon so many times but even now they are not doing anything as a prove i am sending you that receipt and bill as well

I have been charged nine different times on my credit card. these charges are incorrect and I have no idea what these charges are for. I have ordered books like 3 times and I've been charged 9 times on different occasions for unknown charges. Please take me off your membership and take me off any more unauthorized Billings. thank you
There is no phone number to dispute these charges.

Since from 12 DEC 2016 i am facing the below issue:

* Ordered SG VS 319 Xtreme English Willow Cricket Bat, Short Handle cricket bat on 12 DEC : Order#[protected]
The tracking status from them says "Out for delivery". The delivery was never attempted and i did not received any call from delivery agent and the records updated as Courier was unable to contact recipient, Customer not available, etc fake messages. On calling the customer agent they say that your product will be delivered in 24 hours, but having no luck... Lastly, I cancel the order and again place the new order for same product as per the conversation with Amazon support staff On:

20 December 2016

But the problem is same The tracking status from them says "Out for delivery". The delivery was never attempted and i did not received any call from delivery agent and the records updated as Courier was unable to contact recipient, Customer not available, etc fake messages. Even I call courier boy on his cell number provided but his response is very unethical and not picking up the phone when I called him again.

For sure this is my last purchase from Amazon.in as this is my worst e-shopping experience yet. But still not believes and acceptable - IS THIS IS HOW AMAZON INDIA OPERATES?

Hi Amazon,

1st time it happening that i didn"nt get my order after your timing commitment. And i am getting massage that nobody was to receive order. Please check my orders. I am regular ordering on amazon.

I am very disappointed by your this time service. Please check my order and send as soon as possible. Because nobody came and nobody call me regarding my order.
And how you can send this massage(This is to inform you that a package from your order, with tracking ID[protected], shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it.

The package will be returned to us within 5 business days after two unsuccessful delivery attempts.)

Thanks.

Order detail is following...
Order ID[protected]
Princeware Store Fresh Plastic Bowl Package Container, Set of 5, Blue

Hello‚
In my amazon account ([protected]@gmail.com)20000 rupees in gift card. And after some time my account see your account is Hold. Then i was call amazon customer he says If you will give some information then your account will Unhold. But i have replied correct information which he asked. But he is not unhold my account.
So please tell me what i am doing...
Please unhold my account.

Order number:[protected]
I had placed the order on 25th December morning and requested for order cancellation at 15:35 Hrs that same day. I was told the order would be canceled with immediate effect but the same was not taken care of and I received an email which said the order cannot be canceled. Why was this request not placed immediately?
I called again on 27th December 00:47 Hrs for re-request the order cancellation and was assured the cancellation will be taken care of by the customer care executive but I got another email which said the order cannot be canceled as it has already been shipped.
I do not understand why the order cancellation is such a hassle for such a big firm like Amazon.
This order is a gift for the person at the delivery address and this gift should not be given any longer which is why the request for cancellation. It is disappointing if the firm cannot complete such a small request which should be part of its operations. Request you to re-look into the matter and ensure the order is not delivered to the address mentioned.

I have purchased moto g4 plus from amazon India[protected]). Within 1 day usage we have found problem with the mobile. Then i have requested for refund but they are saying only replacement only available, and we have mentioned in the product page about that. But in that [product page there is no such information. I asked about that for that they say its seller issue not a amazon issue. I can understand they are cheating me for not issue the refund.

I ordered 3 items from amazon and choose to pay in 3 EMI'S. One of the Amazon seller was not able to deliver the goods and initiated a refund. Now amazon has charged the total amount in one go. They state that if a refund is initiated the EMI's get cancelled.
It is not my fault that one of their seller was not able to provide with the goods. Why are customer's getting penalized. This is a wrong n dis-satisfactory. I want to mark a formal complaint against amazon India.

I purchased OnePlus 3T for a price on INR 29, 998 on 12th December prime sale, but I'm yet to receive the phone.

I checked with Amazon on 19th and was told to wait for next two days as they were having NO clue about the package.

I checked again on 22nd December and we're told to wait for 5 days but even today i.e. 26th December they have NO idea about when I can get the phone.

Even now also the status of my order says that the package has left Gurgaon courier facility on 18th December 2016 at 3:16 am.

So basically they don't have any update after 18th December.

Now they trying to convince me to take back my money and cancel the order which I'm NOT going to do.

SHAME ON YOU AMAZON!!!

Dr. Harmeet Kaur

Delhi

Respected sir,
I, Akshay Mehta have an account in your bank. On 16th december 2016 I had done online shopping amounting to Rs.114 from amazon.This amount has been deducted twice from my account.So I request you to process the refund amount and credit the Rs.114 in my account

Account no.[protected]
Name:Akshay Mehta

The Authorization Code (Refund Reference Number) for the transaction is[protected].
Thanking you.